McDonald's in Shropshire

Fine, it's McDonald's so you know what you're getting, but why still the milkshake shortages after all these years?

Said open yesterday but wasn't. Looks like closed for a while but can't be bothered to update?

Same as any other mcdonalds to be honest. Went in the drive through

I mean, it is what it is. You come for food, you get food. You come for quick service, you get quick (and good) service. You come for a nice seat, you get nice seats. The prices are a bit much, though

We didn't finish our food it was that bad. I took my daughters burger back to complain about the burnt grease on her burger and the lumps of burnt grease inside the burger box. Before we even ordered we had to clean up a spilt milkshake under the table. That should of been the que to leave. But we're happy to get on and do. The men's toilets were absolutely disgusting! Smell of raw sewage, (one toilet cubicle out of order). No soap to wash hands either. Food order was wrong. We were travelling home from a children's theme park just up the road. Thought we'd pop in, as it's a treat for the kids. So we went to Greg's for sausage rolls instead, Greg's never failed yet. We really wish I looked at the reviews before going. Avoid this McDonald's. Don't waste your money like we did.

Sat in drive through for 4 minutes while worker talks to his mates in the car in front of me L skill issue

Very average food, poor service from staff that don’t want to be there, claims to be24 hours but won’t take orders after midnight

Always a mistake, delay or cold limp fries. No longer a cheap option you can eat elsewhere sit inside and get table service for the same price. They need to drop their prices and up their game.

The food was OK,service wasn't bad, not the quickest but by no means the worst we've experienced. Cleanliness let it down a little.

Last week me and my dad were on the way to Chester Zoo. And when we had about 25 minutes left of our journey we stopped at this McDonalds. It was lovely. Food was lovely and fresh and we only had to wait about 2-3 minutes for our number to be called it also wasn't busy at all. So it was nice and chill. Great McDonalds! Highly recommend.

I use McDonald’s all over the UK and Europe and this one is the worst I have ever experienced. Wrong order so they changed it and Wong again then changed it and wrong again. Surly teenage staff who act like they could not give a dam about customers. Warm limp food, milkshakes like water. Simply avoid like the plague

I'm not going to complain about holding the queue but the people behind me weren't happy but I was with mu fresh hot food

Hate the place...forced to go here under duress by the kids. They were even disappointed in the end. But if you like stale bread and meat that tastes like cardboard then this is likely the place for you

It's always great to get something free. Spent my points on a double cheeseburger and fries

Our visit was at a busy time. The drive through experience was good and our food was hot. Getting out of the car park was difficult due to holiday traffic.

The toilets mens no soap and no hand dryer disabled toilet was blocked I find this unacceptable especially with covid on the rise 😡

It's a Mac Ds so, it does what it says on the tin. A bit small if you're planning on eating in. Certain nights of the week the queue for the drive thru gets pretty long. The car park has a befuddling layout and somewhat clashes with the neighbouring services when you exit. The whole complex is a bit pothole heavy too.

Turned up at 2 to a restaurant supposedly open 24/7 was all shut down. BY NO MEANS '24/7

Really nice and clean, service was fast and the staff pleasant

Probably the worst McDonald's I have ever been to, food took 20 minutes and was extremely bland, left half the meal

So busy when we visited on Sat morning. Mc Muffin very tasty and clean environment.

They forget part of your order every time.

Drive through as we were passing. Neither Toffee Latte or milkshakes were available so we had to make substitutions which were OK but not our first choice. Food was OK when it was ready.

Typical maccies. If you desperately need to eat, then they are convenient.

McDonald's was as McDonald's is. Nothing great, nothing terrible.

Every time I go to McDonald’s when you order sauce they never put it in the bag you always have to go inside to get sauce which defeats the object of a drive through. When you receive your food it’s only luke warm.

Cold food, wrong order and staff that didn't care or want to remedy the situation

Ordered on-screen 2 grilled chicken wraps, NO BACON (i even customised it on the screen) as i don’t eat that for religious reasons, got bacon in it, big pieces too, digusted as i was i hoped my friend didnt get bacon in his but it did too, why are you not reading the screen

After a few visits the food has been cold or something missing they struggle with large orders. Drive through always makes you park up and wait making the fast food aspect pointless.

Shame there is no zero - visited today for breakfast with my husband, wait time 12 minutes (restaurant and drive through seemed quiet). Ordered food asked for it to be hot! Food arrived was lukewarm including coffees - my husband said he would eat his because we had been travelling for quite some time. I sent my Sausage mcmuffin back. Got replacement arrived but by then hash brown was cold and coffee luke warm - hadn't eaten my food asked for full refund - was refunded for my food but not my husband's - was told no refund for him as he had eaten his mcmuffin - complained his coffee was cold - offered replacement only for coffee not refund! The only reason I complained is because I suffer from IBS and didn't want a flare up. This McDonald's is a place we stop off at on our journey. We will never go there again. I have logged a complaint with head office, poor service, poor food quality, poor management.

I've always used this mcdonalds weekly. But the last few weeks the service has been extremely slow... I've had to either sit in the drive through for over 30 mins or park up and wait for food.

This seems to be a very sleep McDonald's as the service was slow, and when it did come, the fries were cold and overdone, and the drink was cold, and the chicken nuggets were also overdone so this is my reason for the low marks on the Restaurant

Clipped staff naff food and mediocre WiFi! Allrounder for bad experience, they couldn’t even put a bun on straight, looked liked they’d frisbee’s it into place from across room

A nice drive thru and restaurant with intuitive ordering. Loved it obviously

Quick snack on way to our holiday. The food arrived quickly and was very hot. The staff were friendly and helpful.

I had a burger here and became ill never again

Great team providing efficient and friendly service. Drive in queue soon dealt with and food delivery prompt.

Only called in to use the toilets which were lovely and clean.

Might as well waited in the long queue, for the drive through. Ordered food on self serve. Waited for 20 mins, while others were called to collect their order... got to 20 orders passed my order number and my order was no longer visible. Asked the young lad, if he knew where my order was? He came back with two bags.... slightly confused as I had ordered only two meals and there were 5 lots of chips. The young lad took the bag away and came back with the right order. No sauces, had to ask. Got home, only 3 mins down the road. Apart from chicken nuggets being hot, everything else was cold. Wrong chips, the big T burger looked like a toddler had made it and to top it all off - no sauce for the cheese bites. All for kids getting jobs, but where are the adults?

Convenient location. Cheap and cheerful. Nice staff

Staff making customers in dirty area to keep clean area clean, terrible customer service. Come on McDonalds get your act together l! Food anything but good.

5 people working in the kitchen 1 person doing all the work. 4 where young adults/kids from the looks of it not pulling there weight on the work load, literally stood there watching the one individual do all the work. Leaving the older woman to dish up the food and do table service and run the front desk. Food was pretty dog toff and all. Drinks were tasteless.

Wouldn’t let us order food without a car at 11pm no signs saying that anywhere absolute joke

I had to wait 26 mins for 1 mayo chicken , 2 cheese burgers and 1 cheesy bite . After this time they gave me only the burgers and forgot the cheesy bites.. tables dirty too

Chicken BigMac wasn't great. Stick to the original... Efficient service and clean restaurant

Went at midnight to be told they were changing shifts and that I had to wait 20 minutes…..

Good clean site friendly staff 👌 👍

Long wait for very few people. Receipt wasn't printed as machine was faulty. The sprite was warm without ice and uncarbonated (possibly old stock). Iced coffee drink had large ice chunks which were severly difficult to drink through. Ordered the new cheesy bites, saices were given, food wasn't.

Disappointed with this visit. Waited at drive thru for over 20 minutes when I was the only customer,, food order was not what I ordered and it was not cooked and only warm, while waiting at last window to collect a number of vechicles started queuing behind me,,,with the main restaurant very quiet I was left speechless as to why it took so long,, No one came to window with an explanation and never apologized for the delay ,, that's why I have replied to you asking for my experience ,,,I do hope you reply to my comments but not holding out any hope. Yours Mike Hadlington.

Asked for a plain bun on a Big Mac … would have thought I’d asked for a medium rare stake ! Horrific service …

Genuinely leaving this review purely because of the delightful guy who works drive-thru on the overnighters, always is so happy and chatty when I go through (never have any issues with my order from this McDonald’s anyway) and so this review is for ‘The Dan’ I hope your management acknowledges this review and give you some praise, you more than deserve it!

So far waited 30 minutes for fries. Organisation is shocking.

Poor quality food, even for McDonalds

Firstly the toilets were covered in piss. Like an actual flood. Second the food came out as short portions of fries . Topped up but the new fries were actually stale. Thirdly the McSpicy was not at correct temperature and although they offered to make a fresh one it would have taken 5 minutes which would have meant food already in bag would be inedible by the time new food was made McDonald’s Spicy replaced with mccrispy which was hotter but on taking first bite it was cold. It’s a good job McDonald’s business model doesn’t rely on repeat customers. Oh wait….

4th time calling for ice-cream, previous 3 attempts we drove away because of the slow service

Slow. Bins over flowing. Smelly gents toilets.

Great staff , friendly and polite which is the only positive thing I have to say. Food is almost always cold or luke warm at best the drive through is always slow and theres always an issue with the milkshake machine and can never seem to get a frappe either. The biggest issue I have is the prices . The same as all low quality fast food restuarants like kfc and burger king, the prices are way too high . It's mcdonalds not a pub restuarant.

Normally good service but today was really really slow. Chips were slightly over done too Had to go up to the counter twice to see where the food was, but a very nice lady did give me an upgrade to a large for the inconvenience. 2 hungry and impatient children and husband to deal with whilst waiting nearly 40 minutes for table service - won't be coming back in any rush.

Got given a medium frappe when I orderd a large then when called to complain got hung up on by the woman on the phone

The food was swimming in grease. Won't be going there in a long time again.

Good food but as usual they forget to give straws...

It was OK food was hot, the lay out of the car park and drive through is the worst I have seen

Always friendly,service brilliant food extremely tasty

Like Joe Pecsi says, dont go to the drive through! 3 times in the last couple of weeks I've pulled up in one, of the 2, order points and waited only for someone to pull up to the other one and get served first!! The staff when challenged on this are rude too. Add to this the fact that, even by McDonalds standards, the food is badly thrown together I'd rather drive the 11 miles to Market Drayton. Had enough tonight and just left without ordering, I won't be going back.

I went here to test if these bad rumors are true but they are not the food was hot staff was nice and they were positive will be coming back.

What do I say it's a McDonald's

Visited Friday 8th March around 10PM, went in and ordered at the screen, no receipt given but we remembered the order number. Every order was moved from preparing to ready to collect within about a minute but we were waiting a further 20+ minutes before our order was presented & called. In the meantime friends of staff walked in, ordered and were served with preference, even as much as walking into the kitchen. Staff on the counter were too busy chatting with off the clock staff to call orders as they were ready. Our order, while correct, was called and handed over lukewarm at best, after over 20 minutes since ordering.

We visited later in the evening on a Saturday, plenty of parking although it seemed a bit of a strange layout as the cars coming away from the drive through crossed me in the car park. Went inside and ordered quickly, with food arriving within a short wait time . Our orders are always customised so we expect to wait a little longer. Restaurant wasn't busy and some areas were being cleaned. Toilets were clean. Overall a good experience.

Always a good place to stop on a journey down south from Chester. Quick service, clean and tidy, and a handy drive through if you're short on time.

Deaf staff don't get order right 😡 give up go somewhere else next time. called in today to try again this time ok. called 5/3/24 service very slow I don't think they won't custom.

Love it, what can I say ..it's the Golden Arches!!!

Food given away to another car. Second attempt food was missing, all in all by the time we got to eat it was cold, of course.

May be my imagination but the quarter pounder is now exactly the same size as a big Mac. Very disappointing. Still cheap food though

Lovely and clean called in for a quick snack, coffee and toilet break,, service was quicker than other McDonald's I've been to

Beautiful local pub with a warm and inviting atmosphere! Staff are amazing, welcoming and very helpful, would highly recommend!

Service was extremely slow despite there being hardly anyone in and no orders being taken. Took 20 minutes to get our meal, only after I had to go up and check where it was.

Food is sometimes hit or miss. Most of the time you get it warm but something missing (drive thru).

Used to be 5 star Maccies, last few months have been a disaster. We've been using this McDonalds for 3 years or so now, and it's always been fantastic. Orders always correct (DriveThru), food lovely and hot, one of those Maccies that's 'just better than all the others we visit'. Something has happened in the last few months. Last 4 orders have had multiple missing items (both lots of fries on the last order) and the waiting time to finally get your food has got longer and the food is colder. Don't know whether its new management or not, but I'd suggest checking your order before driving away from the window. Shame.

Drive thru. Good and quick. Tasty McPlant meal. Thanks 👍

Service was a bit slow, food was hot and our order was spot on.

Lovely Mcflurry and help with McDonald's app from senior staff.

No option to pick 0 for price. Get free drinks all the time with points

Great restaurant, it's always a very easy and pleasant transaction when visiting this McDonald's, probably my favourite in the area.

Took order but had run out of pancakes when we got to checkout. Poor planning.

Stopped here for coffees & McFlurries a couple of times in the week. The first-time service was a bit slow, aided by trouble with the drinks machine, and I saw flustered staff getting a couple of orders wrong. This wasn't helped by the touchscreen sales machines not providing receipts. The second time through everything was great, although the machine still didn't print an order number slip. Maybe McD HQ needs to figure out how to get the receipt to have less stuff on it, to save paper...

Every time I go to McDonald's whitchurch they never have beef only chicken is it kfc ???? Useless

Disappointing experience, very slow, even though not busy at all. Mcplants came with no onion or tomato and no explanation as to why.

Only been to this McDonalds 2 times once it was Rammed second time it was very quite so I have seen both sides it was nice clean and good was fresh and hot so no complaints here

Nice McDonald's in a really convenient location just off the A21. Plenty of parking, food was well cooked and fresh and the staff were pleasant and helpful. The restaurant was clean and tidy, and the toilets well looked after. There is also a Starbucks next door if you prefer their coffee. A welcome stop on a long trip.

I love this McDonald's. It's one of my favourites. I will be coming back again soon. Just one point, please clean my table before and after I've used it, not whilst I'm eating. Thank you.

Very busy for it's size, still quick service once ordered

It's McDonald's....does what it says. Fast food.

Nice pleasant people. Food was very hot and fresh 'which was surprising for a McDonald's lately'.

A good place to get good consistant food. Its always the same good quality,but can be cold sometimes,but will be exchanged. Great prices.

Ideal for a toilet stop as I was going to Stafford, didn't get food this time but I have in the past..very good..

No corsas.....we know what you are up too 😐

Asked for no pickle so expected a fresh hot burger but what I received was lukewarm at best, even the chips were cold. What a waste of money so glad we were only passing through and this isn't our regular place!

It's McDonald's. If you don't expect too much and you'll not be disappointed. Very average burgers, rarely is the order 100% right and most people can't be arsed to go inside and argue if they've just been thru the drive-thru. It's clean inside usually and the staff are usually good, although nowadays you don't get to speak with the staff much because of faceless "interactive" digital menu displays as you enter. These menu ordering systems can be super frustrating and you feel you need to punch the screen at times, they're super temperamental.

This place is perfect situation for a pitstop. The restaurant is always clean and tidy and the service is always fast.

Sadly, these days, I find macdonalds on most occasions unfriendly, no polite staff. Bad hygiene by some of them, the food is always luke warm. Use to enjoy it the old way. FAST is definitely its bad side.