McDonald's in Rotherham

03/10/24 Something seriously wrong when customers were waiting 25 minutes plus for orders to be fulfilled.

Another terrible Mcdelivery service. Fries was stone called. Ordered too medium fries and 20 chicken nuggets, so requested 6 sweet & sour sauce. It came with none. Really enjoyed the dry chicken nuggets NOT. Thanks again McDonald’s for another crap service.

Got to eat out, I think MC Donald's have gone down hill for few years now, don't taste half as good as 80s n 90s. There rushed slightly warm n lack in taste. Only got this cos I was hungry and not much else in area.

my food hasn't been delivered to me at all

Do not order. Terribly cold food. Drinks spilt an hour late

missing 2 items very upset teenage

ordered food at 10:50am it didn't turn up till 12:10pm had to phone twice to see where my order was to be told they had a driver shortage for the driver then to deliver saying McDonald's had lost my order the food came cold

Food was abit cold and not prepared very well. and the Coca Cola had leaked which wasn’t ideal.

no sauce for 20 chicken nuggets? how am I supposed to eat this?

Food was cold sauces missed and got a muffin instead of a brownie

Missing hash browns and got totally wrong drink and size

didn't bring my food only drinks..tried to stop him in the car and drove straight past me.. very rude and we are with out now

The management team here are absolutely clueless, they have sufficient staff numbers but cannot manage them. I don’t think I have ever seen anyone drive away with their food from the drive-through. Everyone has to park up and wait, last 12 months this branch has plummeted in service. 30+ minute wait time if you use the drive through. Make sure you ask for sauces at the window also as they will forget to put them in your bag, if they ever bring it out.

Ordered for 2 through drive through using app. 1 of the burgers was totally wrong item. The other burger wasn't hot. Fries ok. 2 Milkshakes ordered, unsure if new recipes or dodgy machine but banana milkshake really not good and sickly sweet , way more yellow than usual. Chocolate milkshake on the other hand really chocolatey and nice.

I mean the mcdelivery orders lack cares. You ask for sauces and straws and get none . Fries most likely cold. Let’s not even ask about whether the ice cream machine works. Trouble is - it’s nice in restaurant, but mcdelivwry and just eat delivery just can’t replicate. There’s a lack of care as it’s happened for several months on all orders. Plan cold food for 25 quid is the risk.

my order was wrong yet again. 2nd time ordering 2nd time wrong.

My original time to be delivered was 1930 then kept changing until 20.10. Food is barely warm and the 2 dips I ordered are not here

terrible, totally wrong order sent. ruined the whole breakfast as the breakast was off the menu when it arrived. cheers! how hard is it to read?

Order last night kept delaying time so was cold when it arrived

Some of food cold and took longer

Late delivery, lost driver constantly.

Did not receive Chicken Mayo or Tomato sauces. Tried to phone to tell them but nobody answered. Every time we order from here, something is missing.

The delivery time changed twice, making it 45 minutes late. The fries were stone cold, as were the nuggets, and they forgot the dip for the chicken selects. This place just gets worse.

All the food was cold and took an hour to be delivered. The chips were very soggy too!

I am an early worker and sometimes pass here and need to use their toilet only to find this location shut and no one in. If it says 24/7 I would assume it should be open 24/7

The last 3 orders have had items missing, the food is luke warm and looks like it's literally been thrown together, which is extremely annoying as the items are on the receipt, it can't be hard to check before it's sealed, and then we have to contact Uber eats who say they'll refund but never do... I won't be ordering again.

Disgusting yet again from this branch of McDonalds, well over an hour for food that was ice cold. The delivery driver even told us to request a refund as he was left waiting for over 40 mins, we submitted the refund request and they only gave us £4.48 back of a £31.32 order which again is disgusting avoid this place at all costs

Cold food, half amount of chips in container, 1 meal missing, waited 40 minutes for a pile of crap Gave us wrong order and a bad egg. Disgusting

missing the large fanta and chips missing from happy meal very unsatisfied. how do I go about refund for the missing items.

Absolute joke, might as well have driven there myself. Food is stone cold and soggy, it's just been sat there waiting to be delivered. I think drivers are waiting for multiple orders before they deliver which means the food goes cold... It's a joke.

Not the first time I’ve had an appalling experience at this particular McDonald’s. Ordered on the App and went inside to collect, along with others I ended up stood waiting 25 minutes for my order with food piling up left to go cold, staff so disorganised even though there was around 12 of them. Wasn’t particularly busy in the restaurant but they just concentrate on Uber orders. No apology or anything when I eventually got my food. Terrible service

only half of the order arrived which was late. this is disgusting and will not ever be ordering off this app.

waited over a hour for our foid and half of it wad missing znd will not answer there phone. not happy 😒

Half of the order never arrived.

totally wrong order left. which was less than what paid for

The order was incomplete as no sauces were included. The food was also quite cold!

food was freezing just eat driver does multiple drop offs before us as a result food is freezing

No Big Mac with our Big Mac meals ? Chips cold, chicken nuggets cold!!!

Food was a little cold as expected but the annoying thing is when ordering from McDonalds especially through here is that there is always something missing - this time a quarter pounder cheeseburger. I’ll use just eat for restaurants but never again for McDonald’s. The only option is to get money refunded in 7 days - it’s not the point, I’ve paid delivery and tip for this item to be delivered, not wait 7 days for a refund. Can imagine if it was my last bit of money.

Ordered from McDonalds online for delivery all the food was stone cold. Burgers cold, fries cold, hot chocolate cold and strawberry milkshake warm and watery. I don’t think we have ever had an order correct, our last order the staff couldn’t string a simple order together instead of 2 hot chocolate we got 2 flat coke zeros

please remember to put the chicken on a mayo chicken, love a good cheese and lettuce sandwich 🤣🤣🤣

Something missing. Every. Single. Time.

Order never turned up it's says it was delivered on the app but I never gave enyone the code or received food at all I'm leveling this review 30min after it says it was delivered and still no food but the app says delivered

Food was an hour late and pretty much cold

Thank you to my delivery driver a lovely man the best delivery driver great guy

I asked and paid for extra pickels and didn't get any

30 min wait in drive thru. Chaos.

keep using this but they keep forgetting somthing in each order must be just McDonald's themselves don't know why they don't check before giving the order

Sadly burger had onions which i didnt want on so had to scrape off other than that everything else was good and still warm.

My burger sticker on the time it was made was over an hour

not a big mac. they sent chicken. no salsa dip. oasis leaked everywhere

I was missing items from my order

over an hour for delivery and all the food was cold. rubbish service

There was a drink missing and all the dips I ordered were also missing and the straws were missing

Waited an hour and half for food and the food was stone cold

ordered 2 boxes of chicken and all 6 dips was missing

Delivery driver was lovely, all times arrived, food was warm and lovely!

Driver issues. I explained on the phone numerous times where he needed to go and still walked down our full road with our food in the bag knocking on every door. By the time we actually got our food it was stone cold and all ended up in the bin. I was in the phone to the guy for 10-15 minutes.

Standard McDonald’s, however second time i have ordered that they’ve missed an entire meal out

The worst McDonald’s I’ve ever experienced, been here multiple times and it gets worse every time. Crew members very lazy and rude, they don’t listen to special requests. You have to double check, ask them 2-3 times to make sure you got what you requested. The managers don’t care when you report their staff members to them, and lastly what on earth is their “full fat” coke?? It taste like water, not enough syrup in the mix or it’s Coke Zero? Yet they charge an extra sugar tax on it when ordering full fat coke. FIX UP BAWTRY ROAD MCDONALDS!!!

Waited almost a whole hour for my order. The order tracker shown my food was ready within ten minutes of ordering, then said the courier was at the restaurant, and over 30 minutes later it arrived cold and the drinks were both wrong. Ordered banana milkshakes and received vanilla, and both were almost room temperature.

missing a full meal and everything that did come is stone cold can't even find where to request a refund

Chaos. Fast Food ? 45 minutes in car park and still no sign off food. Dozens of people waiting. I’ve seen the same Deliveroo driver pick up, deliver. and come back twice and we’re still waiting.

not to do with the driver. Mcdonalds gave us a fish burger in a mcpalnt Box when my wife is a vegetarian. so was unable to eat it.

Food came stone cold and no sauces I ordered.

Food came late and so ice cold no sauces what I asked for. McFlurry melted so like a drink than an ice cream.

My order was completely wrong even though the correct order is on the receipt

Ordered at 9.30, arrived at 10.45. Pancakes were cold, no syrup, no hash browns, no sausage and egg mcmuffin, a literal joke. DO NOT ORDER FROM THIS MCDONALDS.

Driver obviously made multiple drops, as seen on the map, food arrived cold, ordered 2 large drinks and received medium, the last 3 times ive ordered there has been issues, not acceptable when paying these prices

always getting my orders wrong and its only a single meal fgs.

Gone to get my kids some food using the drive thru when i got there they was issues getting to the drive thru due to cars not parking in bays and stood in road.. when i ordered was asked to park up, No spaces available so I spoke to a young employee about the parking situation and asked what the policy was when it became over crowded and no spaces to a blank expression. An hour later got my order and one of my fries was just an empty box. So off into the store and again complained about the car park the waiting time and the mistake of no fries in the empty box. Finally gets my order and goes to leave exits the car park to cars parked outside the site on double yellows.. when a just eat bloke walks out from a van and had to slam on. Luckily was only going slow but does stop the drinks going all over my car.. fuming is not the word!!

Just waited 40 minutes in the carpark having been through the drive through. Had to go into the store to try to collect my order after waited 40 minutes for nobody to come. Box of chips in the bag but no chips! Also no sauce which was ordered. Far to busy staff incapable of keeping up. Stop taking orders from delivery companies during busy times may help!!?? Must of been 25 delivery companies all waiting for food. Seems like management have no idea how to control the situation.

No organisation waited ages and food Luke warm very stressfull situation x

Absolute shambles! 45 mins waiting for food, car park was heaving couldn't get out... No cleanliness or sanitation from staff... Staff members taking food outside and then coming back in and not even putting hand sanitizer on! Never going to this branch again !

Disgraceful service. More bothered about online orders. Waited 30 minutes in store, behind a huge que of just eat drivers. I then cancelled our order and got a refund. The staff look as demoralised as the customers. Disgusting McDonald's, sort it out. We went and spent our money at wetherspoon. Had a lovely breakfast and refill drink for less. Think this will be our new Saturday morning go to. You've just lost loyal customers, well done.

Worst McDonald’s in the history of McDonald’s! Never enough staff and the ones there don’t care. Usually takes 25-30 mins for food to come.

Wrong order 2nd time, cold food Whoever owns the franchise please make some major staff changes

2 nd time ordered at drive through, 2 nd time wrong order 🤦🏻‍♂️

Never gets an uber order correct. Actually insane how they can miss whole meals and change entire drinks to different ones.

Great food good hygiene and nice place to visit on a day out. The food was lovely but I need a bit more ice cream in the mcflurries

order was missing a fillet of fish burger

Egg McMuffin were fine my only complaint the hash browns had a weird taste of oil also were cold

Absolutely shocking service! Never using their services again! Made an order to feed 5 people, half the items were missing (unfortunately not an exaggeration) items given that weren’t ordered instead of what was ordered. Very shoddy and disappointing DO NOT recommend whatsoever

drinks spilt upside-down ruined all my bedding when put down half if food missing..really unhappy with this order and delivery

Can you make sure food is wrapped up properly as my fillet o fish cold chicken nuggets cold and both fries felt like I was eating cardboard had too use microwave

order was wrong I ordered mcspicy sent a mccrispy

Ordered a double big mac no salad with a large vinilla milkshake. I received a single burger with salad and a room temperature milkshake. 8 times out of 10 they get my order wrong

Delivery time kept getting moved ended up being delivered nearly a hour after the original delivery time. Food was cold, all 4 drinks and apple pie were missing. Not the first time items have been missing this time is the last won’t order again

food cold again .. third time in a row . will not be ordering again 😔

missing items again. please teach the staff here how to read what is actually on an order

food Stone cold and payed for dips that didn't turn up again

Was told to wait in a bay whilst they bring my food out. Its been 20 min. The coffee i was handed at the window was Half full and stone cold. How hard is it to make a coffee? Edit, tired of waiting I went inside. The place is seemingly run by kids straight out of school. My order eventually came, but wrong. Fed up, I left

the food came late and there was a couple of things missing from the order

Busy. Unorganised, food luke warm - needs better organisation at busy times

Attended late at night, very chilled atmosphere, quick service and extremely polite and pleasant staff who were helpful. I don't normally review Maccies but this was a great example of how they should be 👌

Terrible! Lots of the £70 order was missing, asked for no cheese and came with cheese. Food was freezing cold and ice cream melted.

Had to finish cooking the fries at home since most of them were uncooked

Food was late and freezing cold

Food came 20/30 minutes late then when the lady delivered it she said ‘sorry they lost your order on their system so they had to re make it, but at least it will be hot.’ It wasn’t at all hot.

food is cold, half of the drinks are spilt and we ordered over an hour and a half before it arrived 🤦‍♀️