McDonald's in Rochdale

Food cold even though it's 5 minutes away. No salad on big mac. Need to learn how to keep customers happy as the reviews I have been reading are very negative. Will not be ordering from sandbrook mcdonalds again.

Had to wait over 15mins at least 10 orders for delivery waiting for over 20mins so the customer's who have ordered will be getting cold food.

The serious problem is that they are very slow to dispatch orders, which leaves customers a little irritated with the wait

Early morning long time waiting.

Decided to have the table service this time while others in party waited at counter, they had almost finished there's before ours arrived and the chips were cold.

Fries were nasty..fillet was average

Another trip to our local Macdonalds for an evening meal treat. Can't fault anything as food and service top notch.

Ordered a mccrispy, got back to the car, box was crispy box, bun was..... chicken was a mchicken sandwich chicken slice! Idiots!

Wrong food on delivery missing parts to the food and expensive.

The staff don't even look you in the eye, serve you cold food and ALWAYS forget to put the sauce you have ordered and paid for in the bag with food. Don't go to this Maccies, drive 20mins to the Kingsway branch, it's much better.

Don't often eat late, but on emergency call out work missed tea, so grab something quick. Used the drive-through about 4 vehicles in front of me, so extra numbers 9 pm food will hopefully need cooking fresh. Got to front in about 5 minutes, then had to wait for 15 minutes for only a basic order, double cheese burger, large fries, and medium coke. Had to drive off after collection and asked for a salt sachet. "Sorry all out of salt, got pepper?" NO SALT! Cheeseburger was cold, and some mad person had gone crazy with the ketchup. I don't know why I went to this store, always been poor. My advice is to look at your order before driving off and complain if it's bad....won't be getting a revisit.

Same as all other McDonald's but gets busy at weekends

Had a bit of a wait. Said it was ready for collection but waited 5 minutes for it to be brought out.

Terrible service for click and collect!! Went in after 15 minutes for them shouting at one another about why my order was just left on the side! Yay to a soggy breakfast wrap, cheers guys!

Had to wait 30 mins for a burger

I've only ever got what I expected here.

Chips were poor, Happy Meal missing from my order. Needed cleaning as people left. People were waiting to be seated. And then began cleaning the tables down for themselves. Ice cream machine wasn’t working.

Very busy, slow service, food only warm

Drive Through ….Take a good book and a picnic if you plan going through the drive through. You will be there forever! Literally the most ridiculously long waits I’ve had at any McDonald’s anywhere in the UK. It’s not just a one off, it’s been several times at various times of day. I avoid this place as you have no idea it will take to get through

Takeaway drivers get preference over everybody else and add the staff that like to walk around and chat makes for a slow visit and to make matters worse when you are being served the lethargy would give a sloth a run for its money.

I order on my app and pickup. I've ordered for delivery and there's always summat missing from my order. I prefer burger king tbh, but staff there are just .... and we don't have one in rochdale I wouldn't eat in as its just not accommodating for adults. It's not my vibe. Order, pickup and go

It's a macdonalds it does what it is supposed to. 1. It was clean 2 toilets were clean 3. Food was hot 4. Drinks were hot latte

Never gets an order right, missing food every time, food always cold. Don’t waste your time or money. This has to hold the record for worst McDonald’s in the country

Place is manky, cleaner was cleaning the same spot for the duration of the time I was there, every table covered in empty and used food packages. Food wrappers, food and drinks on the floor pretty disgusting. Even a worker slipped on the crap on the floor, knocked over a finished drink on the table and just left it there. Full of flies too.

they prioritise with food delivery and leave in-house customers until last

Slow service and a leaking coffee cup.

Very poor service even tho the place was empty apart from the mess that no body seemed to be cleaning away the rubbish that the lazy customers could be bothered to put in the bin. The chips were cold as was the chicken in the wrap of the day. Usually this isn't a bad place to get items from but on this occasion it was very sub standard.

McDonald's has become less value for money these days miles more emphasis on marketing

I literally do not have the energy to type about the facard I have just had to endure due to the extreem lack of attention from staff at this branch. 9/10 visits our order is wrong!

Went to the drive through. The person giving out the food had no idea who had ordered what. Not many cars in the queue but she gave the car in front ghd wrong order and they had to park up whilst it was sorted. She then asked me what my order was and gave me the order she had given them. When I challenged her another girl said ours wasn't that one but a fresh one. Ours wasn't fresh, it was cold and disgusting. I'd 2 young children in the car and couldn't go in for fresh food. Wouldn't recommend 2 anyone

If you’re going for a late night drive thru maccies take my advice - go in! Everytime I’ve used the night drive thru, you’re waiting 20-30mins but ordering inside is so much faster. Heed my words.

Getting too expensive for substandard food

Twice ordered something and twice parked up and nothing turns up. Useless!

This Maccies is always hit and miss. Service usually slow

Refused to make my coffee in an eco friendly cup. The second person who I spoke to said he would and then I saw him pour it from a paper cup into mine. So bad for the environment

Very slow, rarely get orders right. Understaffed.

Drive through taken over 15 minutes for a coffee. Terrible service 😑

Slowest mcdonalds ive ever been to!

Staff are slow and concentrate primarily on Uber eats orders

Just drove 3 miles was i a hurry got told we are not serving at the moment. no explanation was given. How's it 24 hours.

No separate entrance for deliveroo and just eat. Atmosphere is spoiled because of it. Everyone is waiting, waiting times seem longer. Looks like families aren't the main focus of this particular McDonalds.

Ordered via Uber Eats. Delivery took a while but can be expected early Sunday morning. Food arrived and was stone cold, Coke was not fizzy and ice was melted completely, McCrispy was rock hard and essentially burnt - cracked when I attempted to bite into it and chicken inside was bone dry. Fish fillet was freezing cold like it had been defrosted and put on to a burger bun. To top it off, no dips provided with the chicken share box. Only refunded £8 for a meal that cost over £30. I’ve had some bad experiences with McDonalds but this has completely put me off it for good. Absolutely vile. If this was any small business, it’d be shut down. Should be ashamed.

It was very busy, it was chaos, and not organised. Update 6th September 2024, used drive through to pick up food, we got out drinks and was told to park up, 20 minutes later our food finally arrived. DO NOT USE THIS MCDONALDS

Prices are rocketing and it's not really 'fast' food anymore too. I find myself going to McDonalds less and less these days.

Same mediocre food! Preder B.k.

As far as McDonald's go this is class

Just really slow to fair by the time the food had come it was just edible

Absolutely rubbish, waited 35 minutes for food and when it came was cold there's a queue of about 30 people all complaining.

Used the drive thru and when I got home half of the order was missing and there phone is constantly engaged. Not the first time!! Possibly the worst McDonald’s in the uk!!!!

Much better food and service than its kingsway counterpart.

Recieved our delivery that was 28 quid for 2 big mac meals with milkshake and 2 mc flurries. Ha 1 milk shake missing. The mc flurries were in a box for the large ones but inside such a tiny amount of mc flurry. DISAPOPOINTED AND FEELING RIPPED OFF. uber driver was lovely though. Oh and don't bother ringing them on the number on their receipt because they don't answer.

We ordered on the app. The app said he delivered the food. He didn’t. Rang macdonalds main phone. No help. Rang Uber no help. We went to macdonalds and a lovely man called Bailey sorted it straight away. He could see we didn’t receive our food. He sorted straight away. Lovely young man.

Long af wait, even when ordering through the app. Missed like 3 items off the other after being parked outside for 10mins+

Too arrogant to think they deserve at least 1 star. Ordered a delivery and as usual there is an item missing and they pass the buck to Uber Eats Indian call centre who don’t have the option of having it delivered again. The phone number for the restaurant rings out… absolutely useless organisation I’m surprised how often they get it wrong

Had to wait 10min for a single drink...

One of the worst McDonald for standards and consistency. We went last week and it looked like the area manager was inspecting the place and we nearly told her how bad it was. Staff appear disinterested and even the most basic of orders (today just pancakes) we seem to be asked to park up and wait an age. The presentation and cleanliness of the place (internal and external) isn't great. When we were their last week the shift manager was flapping as they were being inspected and was berating the servers for walking past and ignoring customers wanting to be served. We only go as it's close to the motorway, but will just go to the Pilsworth one from now on. If the area manager is reading this spend more time there as you might increase your sales.

Staff very rude and ignorant, woman server dropped the food bag on the counter and slid the drink absolutely shocking. Won't be visiting this one again

Great place to relax and enjoy sumptuous meals

Awful food doesn’t come out correct or hot and seems to be a common thing here.. ridiculous if you ask me for a fast food place.

Bad in all aspects. Cold food. Instead of fast food in here it's a slow food

Every time I go here, I have to park up and wait. Even if I order drinks, it's become a joke going here

It's a Maccies but one of the few I've ever had hot food from, friendly efficient staff.

If I could give zero to the food and service I would. It doesn't take a genius to make their burgers or fillet of fish. And when you have enough and you complain this is what you end up with. A drink that is brown water. Done going to this McDonalds.

Currently sat in lane one at the drive thru..... 6 cars in lane 2 have had there orders taken. When I politely walked to the window to inform them maybe the machine wasn't working I was told it is working and to be patient. Great service!!

It's been years now since this place was good, now its just a pile of horse wnk. You'd have better luck eating grass

Again, I am very disappointed, l will not be going to this one in the future

Appalling mc'donalds.branch. an absolute disgrace to the franchise. Not interested in complaints for delivery orders and never get them right. Was stupid enough to give them another chance. Avoid at all costs.shame zero stars is not an option.

absolute joke food is nasty cold fries pls dont eat from any mcd all waste of time,also the fact they support Israel even more reason not to eat from this scrapyard

Had to park up even though I went through drive thru just not enough staff. Food wasn't warm and milkshake melted before I got it

Always packed recommend getting takeaway and eating in the car, typical Maccies

It’s a Maccies. Very clean fast service. Big car park.

Do not recommend. Awful food and service.

Food was great today. Service was good today. Wasn't keen on the choice of music playing, but that's just me.

Worst Mcdonalds in the UK. The food is never hot or fresh. They never have milkshakes. The wait time is always longer than other mcdonalds. Really terrible place. [update] Still the worst Mcdonalds in the UK

i ordered 2 large drinks and u gave me 2 liltte ones i payed full price

Excellent Customer Relationship

Wait 15 minutes for a bacon and egg sandwich and a late !!!!

Said it before on my mcdonalds reviews BRING BACK THE COUNTER SERVICE !!! This get a ticket thing does absolutely nothing for me. Cold food, doesn't replicate what the picture shows, constantly being overlooked by the just eat drivers it's a nightmare. I do like a Maccys but try to hit the drive thru now cos it just ain't a nice experience inside. The pecking order has changed. Before this auto thing, customer was king. Pecking order now is Uber drivers first, drive thru next, and queuing customer... sorry who are you? Have you ordered on the app? Anyone who has an app to do McD orders there FAR too frequently imo. It's a treat at the end or the beginning of a long journey, not a lifestyle choice. Learn how to cook a meal ffs. All 2 stars. Bloody rubbish

Excellent.Good to maintain standards across the globe,I like chips the most.

Way too long await for food. If you eat in you are bottom of the pile. Took 20min for food to arrive after ordering. 👖

Access is unfortunate due to the 1 mile route round whitebirk roundabout if coming from town. I think the car park was designed with standard size cars and people in mind. ( Trust me. Nothing standard there that day. All big cars)

Never get an order right and staff take after Ronald himself!

Got two half-empty chocolate milkshakes that seemed off, and they forgot my cheeseburger! Plus, chaos in the car park had me waiting for ages. Atrocious – they've got some serious fixing up to do!!!!!! £7 spent on nothing!!!!!!!!!

Staff just chat each with other and Manager should be fired from here

awful service stood waiting 25 minutes whilst the food was sitting there getting cold also other people waiting to be served this is shocking

Just had a milk shake but always good here

Very long wait time at drive through and that is understable as it was busy but half the food was missing from the bag when I got home.

Wasn't there to eat. Met some fat bird who rimmed me. Lovely.

Absolutely useless every single time. Half hour wait for drive through.

Never ordering from here again they forgot items and comes cold when they eventually get it right

The staff don't care. The food we ordered arrived cold. The McFlurry was like a milkshake. The nuggets were missing. Food ended up in the bin. It was disgusting. Can't believe they get away with delivering food in this state

Sat with a small group of people. 3 out of 4 orders were wrong

Not 24 hours as stated, the till is in “reset” every day from 4:30 - 5:00am. Happened multiple times, just say that on the opening times…

Why would anyone review a macdonalds right? It's all bad food that's cheap. Well it isn't cheap anymore and this branch is the worst. Anything you order is cold or burnt. Either eat in or drive through. Normally 1 drive a mile down the road to a better one. But was lazy. Ordered 5 chick's selects got 4. My friend who works for them also said "They look like they’ve been held for hours and need to change the oil in the vats too by the looks of it too 🤢🤢". Tasted like it to. Clearly owned either by a greedy lazy or both franchiser.

I went at dinner time and waited nearly 20 minutes for my meal to be delivered to my table. On arrival the burger was lukewarm as was my coffee, the bins were overflowing and the staff appeared harassed. Perhaps I should have checked the reviews before I went to this branch - can’t think of a reason to go back 🤨

Ordered via app, went in to collect 20minutes later still waiting for food, eventually came after 25mins but the order was still wrong went to complain, spoke to manager who apologised and stayed they were short staffed , Order was corrected .

Terrible absolutely terrible can’t get an order right to save their life, ordered on Uber eats multiple times and my orders never right always missing multiple items and apparently with all the people working there no one knows how to pick up a phone

10-15 wait for food when eating in, even if it's not busy. Somehow manage to serve cold food all the time. The place is a dump with food and rubbish all over the floor. If the tables are "cleaned" they are done so with the same dry dirty rag that cleaned all the other tables. McDistgusting.

Waited for a long time, then they got my order wrong, I had to ask for someone to clean the table and the bathroom is not cleaned as regular as it should

Worst burger of my life took 2 bites binned the rest