McDonald's in Barnsley

Called after cadets bought burgers and fries disappointed in no milkshakes

I had an extremely disappointing experience with my recent McDonald’s order. After waiting nearly two hours for delivery, the order arrived missing several items—including the meal intended for a child, leaving them with nothing to eat. This was not only frustrating but completely unacceptable. When I called to address the issue, the manager on the phone was rude and unhelpful, showing no empathy or willingness to resolve the situation. The lack of care and poor customer service made an already bad experience even worse. I won’t be ordering from this location again.

Spot on service was quick and efficient.

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Do not order from this place all food arrived cold, chips large i don't know who taught them it was a small cheese burger looked as though it had been dropped on floor and just put in bag this site is literally 1 min drive away how can it be this bad seriously avoid like the plague

Taking to long to make the food

I was told they could not take my order for 10mins. Despite there being another person there giving their order and received their order at the same time as myself. But for some reason the other person was more privilege than I. Discrimination at its finest. If you want Equality go elsewhere.

Service is so slow, and nobody will talk

Absolutely filthy floors tables rubbish everywhere bins full no one cleaning at all won't go in again.

Stairfoot mcdonalds is a disgrace, the service speed and staff friendliness is shocking ! I have complained so many times to McDonald’s but they simply do nothing. Everyone knows that it’s a “needs must” maccys.

Absolutely garbage, every time you go to the drive through they mis things of your order, the food is always freezing, I dont know how they manage to employ so many idiots in one restaurant

Called to Stairfoot Macdonlds for my grandkids a Minecraft happy meal each plus other orders We were told they didn’t do happy meals in the Minecraft section so we ordered adult Minecraft chicken nugget meals with sprite and milk shakes besides other orders 🤬 we drove back home only to find no chicken nuggets meals in the bags even tho they were paid for 😡Again kids were be so disappointed and not for the first time 🤬 every time we use the drive though items are missing and someone has to go without The food we do get in the bags is stone cold to top it all off This is happening on a regular basis We only went this time for the Minecraft meals for kids Never ever will we go back It seems no one is capable of putting orders together but they are incredibly capable of taking the money Get it sorted Macdonalds it’s been going on for years and you truly do not deserve a customer 🤬🤬🤬🤬

Went though the drive though and orded a nugget happy meal for my child and a burger had to wait 20 minutes for my food they sent a burger happy meal instead of a nugget one and I wanted a plain cheeseburger and they put onion and mustard on it the chips was nice though

DONT ORDER FROM HERE!!! I had a Phili burger meal with Fanta and an hr after eating it I was so ill it food poisoned me!! Never be ordering again

Ordered food at 17:45 on just eat made us wait 2hrs until they decided to cancel the order. It was meant to be a little treat for my 19month old and my fiancée. So now we've not been able to feed him on time or bath him the place is getting worse first it was cold food, then had missing items. And now they don't even want to deliver at all! The place needs to be either run by responsible adults and not kids or wants shutting down this applies to all mcdonalds restaurants as they're all the same!

Ice in caramel ice latte wasn't crushed. Blocked the straw...

Paid for 3 meals got home only 2 meals and cold they tell u to park up and still get orders wrong cause to busy standing around chatting

Visited today to do some work in car park i work for instavolt so always at different mcdonald's up and down the country. I have to say speaking to the manager today he was so polite and professional best mcdonald's manager I have ever spoken to he even brought me a coffee out. Top man if only all the mcdonald's managers was like you.

Slowest McDonald's I've been too.

A burger missing and the cheese ones don't look appetising nothing on then apart form Bun patty cheese and a drop of ketchup not pleased

Great staff and service. Things changed in better here. Few years ago I had bad experience but now can't complain.

Parking is chaotic and spaces are too small. Weather was crap. Food mediocre.

I asked for a milkshake to go with my Big Mac meal. I was told they weren't ready so I said ok diet coke then, I was charged extra for that. I didn't realize till later.

5 am and everything done right, no complaints.

To start with when has mcdonalds sent out microwave meals this is Flat cold waited over a hour order kept being pushed back 20 mins called store spoke to luke who clearly isn't up to his post argumentative and unwilling to make my issue right fobing off to dl platform.blaming driver this order been sat on his assembly table for over a hour hasn't re made he sent out a cold order absolute mess my mac flurry were like soup not one bit of my order was edible Fobed of to website for customer care email nit impressed this is why this site is struggling with reviews wrong people in wrong place on bus 🚌 discusting

just popped in for a coffee .. usual quick service friendly staff.

Poor serving time and method. Had customers waiting forever looks like the manager doesn't want to pay for extra staff get him fired.

Just had a drink this time, nice and clean

Average McDs but scruffy. Greasy smears on every surface. Staff are also untidy and very unpardonable. Dirty bathrooms and floors. Food thrown together.

I have to wait 20 minute for a coffee

Renovated McDonald's. A big plus. More space and better organization.

Food cold, chips basicly defrosted and dipped in grease and thrown in a chip thingy, white pastey greasy horrible chips, burger absaloutly freezing, nuggets freezing in the middle absaloutly disgusting

I went into the store at 6:45 in the morning only for a cup of tea before work, there was 1 other person in the store and he was already sat eating. After close to 20 minutes waiting I had to shout for assistance as no staff anywhere to be seen, I told them to cancel the order I don’t want a refund and all he said was “ok” Unless you are there picking up an order for just eat they don’t want to know. Not been happy with the service for a while but 20 minutes for a cup of tea that I never got absolutely takes the you know what.

Just ordered on Uber eats. It came but was totally the wrong order. Went to McDonald's to get it sorted there's nothing they can do because they've gave it to Uber. Nice one! They say request a refund from Uber that çan take 6-10 days. I have no more money left in my bank until tomorrow and now my kids are going hungry. Great policy. But hey at least my Uber got here in record time 👍

Food was your normal mcdonalds what you expect and was warm, took a while for the food to be ready

I went to this McDonald’s today and placed an order through the drive through, we waited at the window for a while and then the person serving walked straight away without giving us chance to check. After driving away and checking I realised that my order was missing two items so had to go inside to get them. There was nobody on the counter and already some other people waiting so had to shout for someone to come. She was then very rude and asked what was missing and then went to get it and then slammed it on the counter and just walked away without saying anything or apologising for there being missing items. This isn’t the first time this has happened this McDonald’s always misses items from orders

Went to the drive through last evening 3/1/25 @ 19.37 and a lady took our order.completly efficient but more important had the friendly welcome and tone so much lacking these days. When taking our money she was so polite and friendly my husband and I both said together "what fabulous service with a smile". Not saying that other staff hadn't but " Jean (we found out her name) had that extra and made you feel valued as a customer. We just want to say thank you to Jean. Great Ambassador for the company...thank you Jean. Xxxx

Over 1 hour of waiting for food. Breakfast turned into dinner. It’s beyond a joke. Also received no straws. We’ve had problems before and last time we called they put phone down. Extremely ignorant and don’t recommend.

I’ve had two bad experiences with this specific McDonald’s restaurant. I ordered a lot of food to be delivered. After a long wait I received 1 small Cola. That’s it. Nothing else. Common sense should jump in here. Another time, a couple of years ago, a member of staff I assumed was a manager, was being really rude to one of the delivery guys. He didn’t speak very good English but you could tell what he was saying. She was making out she couldn’t understand him. He was telling her something about an order he was picking up to take. She was leaning over to him and screaming in his face. When he left, she said something to another member of staff about him being stupid. Everyone was in disbelief. I wish I’d said something to her. It still irritates me to this day.

Service little slow but staff are nice,j av a good laugh with a few of them,food is better since its been refurbished

Still Uber Eats etc take priority. Only me ordered and had to wait 15 minutes for it to be ready

Genuinely got to be the worst maccies in the UK. Cold and dry no matter if you order in store or through delivery. Never ever give you sauces that you pay for. Can not stress how bad this Maccies is. Would rather pay £10 for somebody to punch my jaw off clean. 100x over. That’s right. I would rather spend £1000 on somebody knocking me out consistently 100 times, than simply going through thr gruel of asking for some warm food from an ACTUAL food restaurant. Don’t expect much from ordering a maccies. But warm and edible is minimum. Stairfoot maccies though. My goodness. Would have to pay me 100 food to eat from there again.

Long waiting times. Last time I was stuck waiting for happy meal for 20 mins. I’ve ordered shake today which I was waiting for 15 mins in a queue. Then ordered big tasty separately and 10 mins after having it done (approx 7 mins waiting time which is fine) I’ve opened it and it was cold. You need to work on few bits coz that’s not something I’d expect from well known restaurant chain. I go to McDonald’s to get tasty food quicker than 20 mins for simple not complicated meals.

20 minutes for a cheese burger…. This is not fast food. All McDonald’s cares about is online orders not actual people coming into the restaurant. Ronald McDonald heres an idea get some more staff!

Awful carpark (small and unclear). Unsafe location. Food is food!

Chips in Happy Meals were like warm

Used the drive through yesterday. The order was correct and hot with little waiting time. The staff were friendly and helpful.

Went through drive through staff very polite and helpful even though they were very busy

Changed the way they cook burgers not as nice as they were

Ordered on Just eat. To my place of work, I’m 5 month pregnant driver only handed me my milkshake. I asked where the other bag was said it was the only thing he was handed and to ring to place. I’ve tried to ring them 7 times and the phone keeps getting ended now stuck at work at 11 at night with no food. Do not recommend. Requested a refund of off just eat. Apparently it’s under review not happy at all.

If I didn't have grandkids you would not find me here if I could help it. I find the McDonald's idea yuk. Queue up. Pay. Wait for food. Try to find table . Eat a warm meal and the clear your own table. Might as well eat at home. Better food too. Mind you they are very popular for others. Daily chicken wraps are good value Been in again with the grandkids. Dirty tables. Spilt sauce on floor. Paper everywhere. Slow orders. No ice cream. Reported sauce on floor to staff and it was ignored. Didn't seem to be enough staff. Not for me

The Resturant was filthy sauce everywhere dirty tables slow service it looked like it hadn't been cleaned in days was honestly gross would have just left if I hadn't ordered food

Absolutely disgusting ,the place was dirty ,toilets unclean ,sauce and rubbish thrown all over ,and no clean tables

Inside was duscusting it's stinks not good sauce in the bathroom floor all over the walls all over the windows duscusting I will not be bot be back at this mcdonalds

Food came late and was freezing and also missing half of order

Absolutely disgusting, ordered £30 worth of food delivery driver shows up with only drinks in hand. Said he couldn’t do anything about it and to ring mcdonald’s went down to mcdonald’s they said “once the delivery driver touches it, it’s nothing to do with them”. Stood there early in morning with 4 drinks in my hand like an idiot it’s absolutely slack. Gets home no contact number for uber rang mcdonald’s app spoke to a woman, refund issued of £8. Rang again different woman said email is wrong and on her end it’s £19? £19? 3rd times it’s happened absolutely disgusting. Turned around to her and said so it’s £11 for 4 small drinks i don’t think so. She said only can do a partial refund, ended phone. Don’t order from here because people can’t manage to put food in a bag and give it to a delivery driver, absolutely disgusting.

the shittest mcdonald’s i have been to. why on gods green earth did i wait 30 minutes for some chicken nuggets and cheese bites. also might be better if u actually speak to ur customers to help solve the issue rather than blatantly ignore them. grow up honestly

Can’t give less than 1 star, but I would do! Every table full of waste and left litter, seats stained and dirty, floor was covered also! GROSS 🤢 Been in here 10 mins waiting for food to arrive and that is table service inside.

Don't bother Over a 20 mins wait for breakfast order to be made, at least the mcdeliveries were going out like clock work though. Then missing items and eat in order came bagged up. Incompetence at a new level Brand new restaurant, air charges don't work, tables with do not use signs in, no one cleaning or clearing tables which are available. No pots for sauces available or serviettes

To say its recently been refurbished it wasn't very clean.

BEST CHIPS EVER! Maccies chips are always hit and miss but this time they were HOT, FRESH and FULL TO THE BRIM! Also the rest of the food was nice and hot and the server james was very friendly. Could have been a bit cleaner and there wasn't napkins but apart from that 10/10

Thursday night totally waste of time, more than 25 minutes waiting for our order. I was seeing the manager coming around without doing any work or helping. 1 star is too much..

Been down 3 times since the refurbishment,the lattes taste totally different like it’s burnt. Gave them another go a few days after same again,and when I told person who served me,they said that were having issues with the new machines. So when again few days later still same and the breakfast wrap I got was shocking. Looked like it had been sat on when I opened it. I’ve now given up and go to town centre one instead.

Worse Mcdonald Waited at oder point 10 mins as other que was moving Was told to park up had to wait another 10 mins drove off to find my order completely wrong Won't be going again

A standard McDonalds experience

I'm shocked and appalled at the macdonald's as not only where we wait for ages our food was cold and our large chips was missing but the member of staff that served us was extremely rude it's a shame as before the remodeling the place was quite nice and I'd never had an unpleasant experience however since the remodeling I've never had a nice let alone positive time at that macdonald's

Unhealthy but relatively tasty. Recently reduced portions.

Please hire people who can do there job. How hard to put correct items in the bag. Missing items & not the 1st time, jesus christ. Frustrating when you have half your meal.

A young man with glasses rushed me to get my take away order from counter , but he wouldn’t give me straw , and syrup for pancakes .Waited 15 mins for pancakes and McMuffin were cold plus NO SYRUP. I left the house at7am just for them to. Very disappointing I don’t recommend food isn’t fresh and bad serving

Just been around on my break, ordered food on app, went through drive through to get it as soon as possible, I was told to park up, so I did. 20 minutes later food still not turned up despite the fact all other cars were already served, even the ones that pulled up after me. I went back in not wanting my food anymore as I almost finished my break. Got a refund. What a waste of time. Very unhappy. Not going there anymore.

The food was not worth feeding to the pigs. Long waiting time from ordering and when it arrived it was stone cold to eat. Really poor experience and would advise to stay away

every time I order, the fries are soft, there is no ketchup, and they do not give straws for drinks or for the Shake.

Went to drive thru and despite being empty and not a single vehicle waiting behind me I was asked to park up which I did and food was brought out almost straight away I then had to spend more time reversing back to the position I was previously in just to escape the parking bay which all seemed very pointless. But to top it all off, once I got home to eat, I realised my order was wrong. After 10 failed attempts to contact the store, I had to raise a complaint with customer services. Very small car park.

I went inside to the counter to order a mcflurry . I waited 15 minutes and I asked where it was. She got a manager and he said sorry pal it's not working. At this point I've been waiting 20 mins for an ice cream. He said you can have a refund or something different. Well considering I have coeliac disease. the ice cream is really the only thing I can safely eat.

i could go to the drive thru and order just 1 cold, floppy fry thats been sat on the counter for 2 hours and id still have to pull up and wait. staff look fed up, nobody cares, cold food, sparkling water instead of sprite! thank you! you made me realise i never want a maccys ever again. its just not the same, its just not mcdonalds anymore. pretty much the same at any of them nowadays!

What were they thinking with the outside area? right next to the trans Pennine trail and they make the outside area so small and make sure cyclists have no where to put their bikes, not heard a good word about the place since the revamp, I won't be visiting any more and I'm sure a lot of passing trade from the trans Pennine trail will be the same. And the inside isn't any better no where to stand while waiting for food any more.

Closed for months to make it more efficient (waiting 20-40 minutes every time for the order to come out) and it's opened and yet still having to sit and wait for 20 minutes and the food is cold. It's not the restaurant, it's the staff that's in efficient and incompetent.

Went to the drive thru, was told to park up and promptly forgotten about for 25mins, very poor service.

Delivery order missing 1x happy meal, no option on the app to claim money back or have one delivered they just say to contact uber eats. This is not an uber eats issue as the bags were sealed, this is a restaurant issue not checking orders before they go out. Won't be using the app again or ordering from/ visiting this restaurant.

Beautiful surroundings. Cĺean place with eady accesss .

Harriett was very polite and has very good customer service. She had a big smile on her face 24/7 and was clearly happy to be there. She was very fast at what she was doing and had very clear communication skills. would definitely go again just from her enthusiastic service.

Never any milkshakes available. I recently ordered food at the drive through using the McDonald’s app. I was asked to wait in a parking bay and ended up waiting 20 minutes for my food to be brought out to me. Ridiculous service. Suppose to be a fast food place. I would get my food faster in a normal restaurant.

Ordered through Uber eats missed every hash brown off every single meal that comes with the meal rang 6 times no answer but still happy enough to take money

Ordered a medium fries and received a small fries, plus one member of staff refused table service

Ordered a delivery, it never turned up but showed delivered, takes the absolute mick..

Fast food, not a chance. Visited this place and had to wait 25 minutes for food. The just eat and uber eat brigade have ruined Maccies. It's about time Maccies built separate places for online deliveries, then leaving the restaurants to serve "fast food" again.

Good service not a bad McDonald's to be honest better than most

Absolutely disgusting not answering calls, cannot get through to Uber eats. Items missing off order cannot get through! But still happy to take our money.

It's a great restaurant, food was hot when bought to our table

I like McDonald's because it has got nice service and its nice also the toilets are clene

Still too many kids. Mcflurry machine ALWAYS seems to be broken.

Wouldn’t order online, literally put 0effort into food and wrong items

The wait time at this McDonald’s drive thru is ALWAYS 15 minutes MINIMUM

Wasn’t too busy, food was cooked properly and fries were fresh, Big Macs seem to be smaller than they used to be though. Plenty of parking and clean facilities

First time in ages had hot fries from a McDonalds, they're usually cold when we get them. Not visited this McDonalds in ages. Nice and welcome change. Efficient service. Pleasant and friendly. Would recommend.

We never learn, that or we are incredibly unlucky. Ordered happy meals for the kids and again they weren't with the order! Just eat were involved too so can't lay all the blame with McDonald's today. But a one off maybe twice we all know mistakes can happen. But this is beyond ridiculous when it's happening every second order! You need to employ someone that there wholejob is to make sureevery item is in the actual order drinks are here but that's no good without the FOOD!! we don't drive or I would never order this way again bring back the munchies man Please

10pm tues 05/03/2024. Cold chips cold burger stairfoot drive thru Barnsley. Even had to get out of car after checking orders in car & go back has was 1 large fries short on order. Worst McDonald's ive been to this year.

Do not buy vegetarian food from here. As we did. They fried mine in the same oil as the meat. I won't be going back there.

Tables not cleared, poor DA was rushed off her feet When order arrived the fries were cold, they were replaced eventually

The mcflurry always seems to be unavailable when we visit.