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Milkshake machine being cleaned again, everytime i use this store the milkshake machine is always being cleaned, not been able to buy a milkshake for weeks, very disapointing.

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ANDREW FRANCIS . 2025-04-17

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Waited 25 mins in drive through and after getting to the front the manager called max said the computers were down but he could have come out and told us instead of making us wait the absolute sausage on top of that it’s 1:37am. Like someone could have just come outside and told us what’s going on but they clearly hired a dribble with no initiative

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Tom G . 2025-04-17

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Cannot believe in this day a McDonald’s located on a main busy estate with a pub over the road with a hotel on an industrial park, decides they close at 10pm! So they keep the drive thru open although pub closes at midnight was still encouraged to use the drive thru drunk CRAZY. Then advise to order via Uber eats so did do but the food take into mind over the road 15 steps away arrived 45 mins later , absolutely freezing and the store don’t answer calls to be able to raise a complaint as uber tells you to speak to the store. Have to say the managers just have no business sense or clue having speaking to a lot of people in the local area shared bad experiences from this store. McDonald’s need to take more care of franchised stores and monitor these sites a lot more. As for uber they may as well bin them off they are destroying the brand and never seem to want to rectify compensate when items are missing or things go wrong. Shame McDonald’s side to be decent to go to.

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Matthew Simpson . 2025-04-16

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Very busy but looking tired 1 .

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Robert Wilde . 2025-04-15

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Ordered Minecraft adult happy meal in drive thru but the operator just put it through as normal big mac meals. Where's the point offering these different experience things if the person you order from isn't even gonna listen. Where's the point of a drive thru when you inevitably have to drive back, park and go inside to sort it anyway. It wasn't even busy in the drive thru. The hair in the burger was just the icing on the luke warm poorly packaged cake. Adult happymeal full of standard adult disappointment, should call it the "Life metaphor meal."

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Paulie Walnuts . 2025-03-29

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Got to be one of the worst McDonald's I've ever been too the lobby assistant is rude

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R B . 2025-03-27

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I had a wrap of the day. Always value at £1.99.

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Robert Hood . 2025-03-23

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Very disorganised, management need to separate the deliveries from the restaurant,nominate specifics to both sections

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Mark Obrien . 2025-03-22

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Around acceptable, not fastest or honest but still good

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matthew bovis . 2025-03-19

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Amazing first time I been to McDonald’s in the uk Where all the food was made correctly and still hot I wish I could give this McDonald’s a 10 star Will definitely be using this McDonalds more than my local one Staff are polite and friendly The services was excellent The toliet were even clean :) 10/10 This McDonalds also has a drive thru :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :)

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Jason B . 2025-03-13

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This place has to be one of the worst mcdonalds I've ever been to. Don't get me wrong the food is what you'd expect but they are never open when they say there going to be. It's meant to be 24 hrs but I've lost count the amount of times I've gone to the branch late at night after work starving hungry only to find cones blocking the drive thru. If your not open at least turn the lights off from the roadside or something to let people know your closed.

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Content Creator . 2025-03-13

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Are you allowed to swear? If I can't swear then there is no point in leaving a review.. need I say more

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Joel Sands . 2025-03-11

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Fab McDonald’s. One of the better ones I’ve eaten in for certain. Very clean inside, food was quick and hot. Would definitely eat here again!

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Mia Ebony . 2025-02-26

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Ordered a double cheeseburger no pickles extra sauce, got extra pickles no sauce. Had my daughter so couldn't be bothered arguing with any staff. Her happy meal was correct.

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Rich Reeves . 2025-02-14

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What a lovely and friendly establishment

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Caroline Williams . 2025-02-10

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Never have I had a problem with with the food in McDonald's

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Carrie Garrett . 2025-01-27

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Fabulous most welcoming lovely staff full of cheer. Nice food . Many 😊 thanks

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jeffrey rock n roll lewis . 2025-01-26

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It was early hours and the staff were excellent but the coffee and burger wasnt so good

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Stuart Beard . 2025-01-19

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Use this place a few times now and also use the click and collect option but now you getting the just eat drivers uses the parking places for the clack and collect people plus others just leaving their cars there to guess the manager won't do anything about it They have redone the numbers for the click and collect but the just eat etc drivers say they can use them to so click and collect must mean just park your car there and go inside to get orders and this was on 4th may 2024 Wish the manager of this store makes it clear if it's click and collect parking spots or help yourself to a numbered spot but it also seems they don't read the reviews to And after nearly a year from leaving a review about how the delivery drivers park in click and serve parking spot nothing has changed expect nice new numbers in the parking bays and it very clear the manager doesn't care or look at the reviews shame as the staff seem fine

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Shaun hanberger . 2025-01-04

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Today I was ordered burgers on uber eats and got one of the box empty and affixed sticker above with order number and details.It is too worst service

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ROY JOSEPH . 2024-12-27

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Hit and miss some days great some days rubbish but it is what it is

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ben ladkin . 2024-12-24

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Food going down hill, in my opinion, had a few cold burgers

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Kim Haines . 2024-12-13

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The short Russian lady on the front counter is very rude and seemed like she didn’t want to be there

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Kelsey Regan . 2024-12-12

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Service is shocking never used to be like this soo slow compared to how they used to be may aswell be kfc. Absolutely useless when it comes to delivery clearly don’t check orders before sending them out. Always missing items key party of the job role they can’t even complete !

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Tia Taylor . 2024-12-09

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All of what you'd expect from Micky D's. Lol

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Frantz Laraque jr . 2024-12-09

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Very satisfied with this McDonalds location! Staff were all very friendly and helpful, restaurant and carpark were all clean and tidy. Food was delicious and actually looked like the photos on the menu! Would come back again.

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Amy Bowers . 2024-12-08

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The app never seems to work. Door was closed

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donna gentry . 2024-12-06

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I dined in and as usual cold chips . I went up to counter and after telling them thry were replaced .however a lady bear me also had cold chips, she told the manager whom was walking past .he explained that the heat lamp were on the wrong settings, feeble excuse and a lie, apologies given and ge walked off. Very bad customer services as he should have offered to replace the chips for her free of charge but he didn't. I overheard this .I called over to a member if staff whom told me that the woman had spoken to the under manager whom was in charge that evening . On telling the member of staff I suggested she replaces the cold meal for a hot meal which she did . It infuriated me of his couldn't care less attitude by the manager

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rod franklin . 2024-11-27

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My granddaughters love Macdonald's so we took them for a treat. The place was busy but clean . Some of the tables had iPads which kept the children entertained.

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Paul Hammond . 2024-11-27

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Plenty of parking. App codes always work.

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Frank Holguin . 2024-11-23

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Always good food when you go in, but with delivery it's either cold, wrong order or the drink has spilt all over the bag, and getting a refund or to talk to anyone is a blooming nightmare.

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HDG . 2024-11-21

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I ordered the happy meal and food is literally cold . I cant chew the chips . Its too hard . I threw it in the bin . Money waste

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Preet Kaur . 2024-11-16

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Open for months now but still have a 10+ minutes wait for your order It would be just as quick to go Whittlesford McDonald's and get your order

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robert jackson . 2024-11-05

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Supposed to be 24hours turned up at 12:00am and got refused at the door

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Lucy g . 2024-11-01

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Came here at 12am because it’s supposed to be 24 hours got turned down at the door and is apparently shut when on the website it saids 24houra

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lucy jay . 2024-11-01

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I went into McDonalds to use Monopoly win tickets one of which was a £1.99 iconic menu item. I am not a regular McDonald user so I had no idea what the £1.99 menu was. Firstly I waited over 5 minutes for someone to serve me. The person to serve me has been mopping the floor entrance and generally tidying up dinning area. She saw me waiting but clearly prioritised cleaning over serving. I don’t know if server also dishes up and fetches food but I didn’t see her clean her hands which was worrying. The next problem after I ordered a wrap that was showing on the wall menu as £1.99 I was told that the voucher meant I paid £1.99 for food from the iconic menu. When I asked what was included on the iconic menu she wasn’t very clear. I asked if any of the McFlurries were included they said no but couldn’t produce an iconic menu for me to see choices (bearing in mind I’m vegetarian). The staff by now was saying ‘everyone knows what the McDonald iconic menu consists of’ I didn’t and it became overly stressful especially due to the tone of voice the staff used as if I was the problem. Overall dreadful service. I came away without using the voucher. If I use McDonalds again I will only use drive thru as it took forever to get served and they were very unhelpful, assumed I should know their menu etc Very disappointed, but I guess it was McDonalds and not a proper restaurant!

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Debbie Saunders . 2024-10-31

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You get exactly what I expected semi warm cheap food from the getto

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Graham Swift . 2024-10-23

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They Always forget an item, rarely use the drive thru as I always have to go back in once I realise what's missing.

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chris elsom . 2024-10-20

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If this is your bag then the cold food is your place to dine

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Elaine Swift . 2024-10-19

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Not very busy, very clean and staff were great.

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frank whitelegge . 2024-10-18

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very good service .food very nice and hot

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kevin mills . 2024-10-18

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Poorly run McDonalds due to penny pinching by the franchisee not putting on enough staff and planning poorly for peak demand orste night. My Uber driver has to often wait 20 minutes in the evenings. During the day, items get missed and the chips are often soggy and under cooked. I hope head office comes.to visit and sort this mess out. I am going to report this franchisee to head office. Something is clearly not right at this branch.

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Arson Fire . 2024-10-16

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Awful drive thru service sat at first window for 5 minutes then sent to next window waited for another 5 minutes got bored and drove off

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kirk wraight . 2024-10-07

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Just ordered 3 lots of pancakes and syrup, get home and all 3 lots are missing the syrup. Ordered 2 double sausage and egg MC muffin meals, and 4 additional hash browns, only got the 4 additional has browns, the ones that came with the meals are missing. Seriously every time you go to this place if you are getting takeaway CHECK BEFORE YOU LEAVE, they can NOT BE TRUSTED TO GET YOUR ORDER CORRECT Even by McDonald's standards truly pathetic

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Brian D (Theisman) . 2024-09-29

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It's cloudy, it's cloudy, it's cloudy

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stephen parnham . 2024-09-29

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Missing items on delivery from this store. Told nothing could be done and gave me to other phone number. Not helpful and quite dismissive

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Zach Brooks . 2024-09-28

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Stopped by a few times, great friendly and helpful staff. Food was great.

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sonya ashra . 2024-09-23

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Nice burger and chips, unfortunately by the time you get back to your house it wasn't very hot.

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Pauline Thornton . 2024-09-20

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I was alive before the brand made it easy to feed picky kids old people and .. teenagers a lot different

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Paul Dark Star . 2024-09-18

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24 hours ….. NOPE!! Lies. Walked in at 11:30pm … tried to order and was stopped to say only drive through. Didn’t have a car. Already at the machine and was asked to leave. Explained it was a quick and desperate take away order we were staying next door. Told we had to leave because we weren’t insured to be in the building. The building we were already IN!!! We’re super nice but we were very hungry and well we treated like criminals from a mistake they made. Rude staff. Unhelpful!!!! Don’t bother go somewhere else.

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kevin fagan . 2024-09-14

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absolute joke 24 hours sign and your never open past midnight.

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Oliver Allchurch . 2024-09-12

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Ordered a breakfast wrap which was hot and well cooked with 2 eggs (one at the top and one in the middle) started the day well. Short wait for delivery but worth it.

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Roger Bispham . 2024-09-11

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It's McDonald's. Food is hit and miss. Sometimes it's lovely and piping hot, sometimes the chilps are cold/stale. If you go through the drive through, you're unlikely to turn around coz your chips.are cold. Staff are always very helpful. A lot of older teens on staff which I applaud.

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Alex Whithair . 2024-09-07

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Really great service and food really hot and tasty

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darren worts . 2024-09-07

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Visiting the area walking the dog through the nearby park we stumbled upon McDonald's. A friendly assistant watched my dog as i offered some nuggets for the dog and a drink for myself. The member of staff also got my dog fresh water. Lovely service

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Steven Alexander Simmonds . 2024-09-06

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They've always got the cold blowers on even in winter. By the time you get your food after waiting a day n age because the countless Uber orders gets done first it gets even more cold by the time it gets to you to then find out they've missed a load of your order. And don't even get me started on Colchester town centre! Things were alot better afew years ago before they changed it to this system. Managers need to give their head a wobble.

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Tess Curtis . 2024-09-04

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It's MacDonald what can you say lol

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RMS TITANIC . 2024-08-29

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Wait at the drive thru screen 5 mins before anyone utters a word to you.

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Yilmaz Nurkerim . 2024-08-27

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Not sure I ordered a cold takeaway but got one

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Paul Walters . 2024-08-24

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It's McDonald's. It's Magnolia. It's a wet Sunday. It's an 80s mullet. It's a sock. It's the end of the Sunbest loaf. It's Happy Shopper. It's a visit from your nan. Its Asthma. It's Emmerdale Farm. It's McDonald's. i.e. they're boring. A corporate sin. Bring back the good old days when people burned their faces off with pop tarts. At least that was interesting... (I'm afraid you need a complete 100% rebrand if you're to remain relevant in the coming years and you know it. Costly and risky. But ultimately essential. Goodbye then.) Have tried to go twice lately. Closed. Despite the huge 24 hour sign and all the lights on. Unforgivable. McDonald's - I'm LOATHING it!! Not quite the same ring to it...but more and more apt. I won't be back now. I'm done. Close down already! And take Coca cola, Disney, Starbucks, Amazon and all the rest of your fake American friends with you. Britain and the rest of the world has had enough of you.

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Simon Cook . 2024-08-22

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Possibly the least consistent McDonalds I've been to. Some days you'll have a decent Mcdonalds, some days you'll be given half of what should be in there, other days you'll be given fully RAW food (was not happy)

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Bradley Inglis . 2024-08-15

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Got a drive-through coffee friendly staff at the window

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Barry ingle . 2024-08-11

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alls well fantastic staff service

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Barry Price . 2024-08-11

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Ordered from just eat…nuggets had dip & no straw for milkshake!!!

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liz st pierre . 2024-08-11

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Food no problem quite enjoyable as I don't tend to eat McDonald's that often, place was clean and staff working well.

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Susan Field . 2024-08-08

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Always great to stop for a break.

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Patricia Needham . 2024-07-26

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Burnt cold disgusting food. Chips are never cooked properly and always cold. My burger bun was burnt and lettuce was brown. Weeley McDonald's is so much better. Will not be using this one again

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sabrina havell . 2024-07-19

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McDonalds food is cheap and cheerful, you get what you pay for. I love the burgers and McFlurry. Unfortunately the staff have no people skills whatsoever. They don't even make eye contact when throwing you the bag of food, nevermind any conversation.

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Denise W . 2024-07-18

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Only called in for a cup of tea.

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Chris Godwin . 2024-07-14

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Staff are always polite. Food aint the best cold, soggy chips. Poor portions

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Sean Mcneill . 2024-07-10

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Food was hot/fresh and the kids especially enjoyed it. Lovely staff who are very kind and approachable. Appears to be a good atmosphere everytime i have visited.

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Michaela Farrow . 2024-07-05

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Pretty good (as far as McDonald's go) - probably nicer than the average

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Dave Morris . 2024-06-28

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The last 3 times we have ordered from here And had it delivered we have been missing parts of the order. Can't contact the store and the McDonald's app is useless. I was issued a return flat fee of £2.36 which doesn't even cover half of what was missing from the order.

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Racheal . 2024-06-24

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Never Lets Me Down Quick Bite Whike On The Go Go Happy & Friendly Members Of Staff Could Not Complain, Highly Recommended , Next Time When Your In The Area Why Not Pop In My Opinion Purchase Two Meals As One Never Fills Me Up, However Today Was Extremely Busy And Hot, Regardless Hats Off Too The Store Manager Kept Her Cool And Done Well ,

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Triple 20 . 2024-06-23

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Everytime I order a large fries from this place they are always half fall. I always use the click and collect so my order is bought to me in my car. If I've paid extra for a large fries I expect to receive them. Need to train your staff to fill fries boxes properly or don't sell large fries.

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Tracey Warner . 2024-06-16

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By far the worst McDonald’s in Essex, 8/10 wrong items, alway wait more than 5 minutes even if you only order a burger, it’s best to drive 4 miles away to the next McDonald’s, no joke a lot of work needed

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Nora Hart . 2024-06-15

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Absolute joke of a Restraunt, spent £40 on delivery for my wife and three children whilst we were on holiday, Was delivered a completely different order to what we bought worth not more than £10. Called the store several times to request a refund, nobody picked up. Requested a refund online, was denied. Disgusting behaviour, not only have my wife and kids now been unable to eat, we also lost money because the idiot drivers aren't capable of sending the right food to the right place.

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JaegerBomB . 2024-06-15

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Nice new space. It’s Macdonalds so you know what to expect.

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Tim Ngwena . 2024-06-02

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Had to wait 25mins for porridge

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Elizabeth Flynn . 2024-06-02

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Food was very dry and chips cold

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Tom Ktommo . 2024-06-02

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Went to go get a coffee from here at 11 it said it was open 24 hours on the search from Google and open currently but it has been shut off by cones and workers were leaving whilst it said it was still open

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Seth Garner . 2024-05-30

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The meat was very old. Chips were too cold and uncooked.

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Tuncay Gul . 2024-05-29

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Service was ok. Food was several up pretty much the same at every McDonald's the general thrown together look. It tasted ok.

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paul Blackwood . 2024-05-25

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Typical fast food experience but with nice staff pride in the branches appearance and food presentation

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Brian Barnett . 2024-05-16

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Too many children running around and making lots of noise.

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Brian Edwards . 2024-05-08

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Nice, but I had undiagnosed tonsilitis and couldn't taste the food properly.

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Dylan Bertram . 2024-05-06

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Normal MacDonalds with good helpful staff

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KeepingLlama46 . 2024-04-27

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Loved it but I'm soooooo sad you stopped doing the steak stack that was the best 🥰🤣

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Lynn Patey . 2024-04-27

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Great service and food was really good. Everything available on the menu

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louise .c . 2024-04-25

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Very long wait, first time I’ve come into here but never again, it took 17 mins to get our food we ordered, it wasn’t busy and there was plenty of staff so not quite sure what happened there today! But won’t revisit this branch

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Tanya . 2024-04-23

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i use this place often when i order on my phone app. occasionally things have been missing when i get home but over the last 3 months the order is regularly wrong. today i ordered a triple plain cheese burger, toffee latte and cheese bites. i checked in the bag to make sure all were there but when i got home i had a double cheese burger, not plain instead. is it that difficult to read the order wrong? it amazes me that the order is always wrong in their favour and i am always out of pocket! absolutely poor service.

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p r . 2024-04-19

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Good food very helpful staff but oh how I hate those stupid electronic order boards.

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Peter Pearson . 2024-04-16

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Good MacDonalds, large parking area, clean new site

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T 395 . 2024-04-13

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I wouldn’t normally take the time to write a review however I feel that this is necessary. I have raised this before when I eat in and on this particular occasion I drove thru. This is the large fries I was served and there weren't any extra in the bag, please put a stop to this!

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Bahar Acaroglu . 2024-04-13

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Absolutely awful place. Ordered breakfast on the machine, no receipt available. Whilst waiting for food partner went to the gents but was unable to use it as utterly filthy. Waited half an hour and still no food. Huge queue, no apologies, hot drinks were being prepared at counter and sitting for 20mins ! Eventually got fed up waiting and asked for refund, duty manager gave us this with no apology or explanation on the abysmal service.

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Diane Langston . 2024-04-12

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staff very busy but polite supportive and friendly. Waiting time could be shorter. Very good service though.

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Charlotte Ekua Ahenfua . 2024-04-12

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I must admit that I have only used the drive through at this McDonald's, however I've always found the staff very friendly and helpful. They do work hard and deliver the food ASAP with a smile. A big thanks to the staff.

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Barbara Woods . 2024-04-11

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Missing items I the drive through order again.....This is happening more often than not these days......Im goingto start checkingthe bag before I driveoff no matter how busy they are.....08:40 28th March

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Bob Tremain . 2024-03-28

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Brook Park clacton Macdonalds very poor took a while to get served in the drive through, and got home unwrapped mac chicken sandwich to find no mayo and bottom part of bun missing granddaughter not happy

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sue clay . 2024-03-27

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Food was delicious as usual, only down fall was the free Sips McPlant burger I got, yes it was free, no I wont be ordering it again even if its free, it tasted awful. However, the Big Mac I had was beautiful.

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Charles. W. . 2024-03-25

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