McDonald's in Highland

We had an okay experience here. The customer service was nice and the food was also properly cooked. However, the floors were not clean, and there were fries under our table. I can understand that things happen during busy times, but the shop was not at all crowded, and it would have been nice if the floors had been properly cleaned. One of the crew members cleaned our table when we were there.

A relatively new branch of the franchise, so modern and clean. Plenty of parking.

Perfect place, the experience I had was carried by the legendary customer service manager Susan, she's the goat

Usual McD, quick, cheap food to break the journey up.

Just what it says on the tin FOOD #b15dov #db07our #randomstuff

Excellent service fantastic bacon roll yummy hash brown. Didn't care much for the new paper coffee lid....takeaway drivethrough

Ordered through drive through, had to go back as they forgot my chilly cheese stack, left and found that instead of gherkins they had put cucumber on my burger, just disgusting. You shouldn't substitute ingredients without telling your customers due to food allergy

Why do I keep coming here. To be fair, once a year on average for 3 years and each time, a waste of time and money. Perhaps we just have poor luck? Still. Food average at best and they move at a glacial pace. Zero sense of urgency from any staff at any time. When quiet, when busy, doesn’t matter. Just buy a lunch deal from Sainsbury’s

It's a Macdonald's! But a quiet one, which usually has everything very freshly cooked.

I am not a frequent visitor to mcdonald's but I visited the one in nairn. There was one staff member called John Truman there who was exceptional. He was informative, polite and just nice. Please, please give him an employee of the month or or a commendation or something. Amazing.

A quiet place has charging for mobile phones and laptops

Went for dinner with my wife and ordered a burger meal each and a cheese melt share box. I had a frappe and wife ordered a hot chocolate. The burgers came and they had forgotten her bacon. Then we realised the sauces for the cheese dippers were on our tray but the cheese dippers weren't there. I went back to counter to let them know they forgot our dippers and one of the employees in kitchen indicated to his colleague I needed assistance, the girl came upto the front, looked at me for a second then turned back around and walked away!? I then had to ask the older woman who was cleaning to have some assistance as nobody was working the register to help me. She personally sorted our cheese dippers and apologised. Then my wife took a sip of her hot chocolate which tasted like water, I tried it. Yep tasted like water. Again called the woman from before who said she'd sort it. She came back 5 mins later apologising and that we were right, the hot chocolate powder in the machine was empty so they had given us a cup of brown water. Not a good experience I must say. Props to the one older woman in the store that sorted our issues, the young kids working there need far more training. Most issues I've ever had from any mcdonalds I've visited.

Late night snack and the food was stone cold.

Food was cold, chicken and bacon wrap very little BBQ sauce and all at end of wrap. Big tasty burger with bacon cold. Fries no salt and only half full. Very poor quality meal

It wasn't even busy (maybe 5 customers in total) and I had to wait 15 minutes for a bacon and egg muffin? So much for fast food.

Over £10 worth of missing food on my order. Drive home to find half the order is missing!

Very friendly staff, good service. We ordered two marshmallow lattes and the whipped cream was missing, went back in and received two fresh ones in no time

Exquisite cuisine, Gordon Ramsay eat your heart out

Efficient and friendly service.

Terrible! Took ages to get the order and then it was cold!

Fresh food with a good salt ratio on the chips which makes a massive difference. Quick service with a smile

I like the Nairn branch. Never a long queue and the service is friendly

One in Nairn is lovely peaceful and quiet

A really nice McDonald's. Friendly team, spotlessly clean etc...

21 Sep 08:00, only person waiting, had to wait 10 minutes for cold food, staff only interested in talking to each other

Good setup. As automated as possible, thus the lower rating for service.

This could be the worse McDonald's meal I've ever had. Now I've never tasted jobby but I'd imagine it would taste exactly like that meal I just had. I mean the full meal was like it had sat out for days. The Philly cheese stack, chips and mozzarella dippers were absolutely rank rotten. Even the BBQ sauce even though still in date with a month to go tasted off.

Waiting over half an hour for food, it’s an absolute joke

I found another McDs that can't fill the order I pay for. Drive through seems to be the excuse to short the customer.

Very Very friendly staff food and drink nice

Always clean and tidy, handy location.

Friendly staff and fast service. Spotlessly clean too.

Best hash browns and sausage and egg breakfast

A bit slow and have tendency to get your order wrong.

An extremely rude girl was not at the window for us to pay. We drove to the next one. She shouted come back to this window. She had no manners, no please or thank you and couldn't close the service window fast enough.

Leon was very helpful. Large group of us including 2 dogs. We sat outside. Leon offered to help carry our order out for us. Thanks Leon very much appreciated

Was very busy, only needed chicken Happy meal and extra portion of fries.

Fries were fine, hot, staff too busy talking to there mates. Very slow service for not being busy.

Service was slow and didn't even get order right which was only 1 item

Spacious, clean, excellent service, and the music wasn't overbearingly loud!

Worst McDonalds in the north of Scotland for sure staff are brain dead and can’t put in your bag what you paid for the staff aren’t trained properly to make sure orders are done to high standards

Ordered kids meal and a chicken burger, had to wait 14 minutes and even then they gave me the wrong order. Staff were impolite, not bothered at all. Should improve on customer service

Clean and tidy but despite being nearly empty was possibly the slowest McDonalds service I've experienced.

Keep missing things off the orders.

It's a Macdonoald's with eat in or drive through.....

Quick service, nice staff and quite clean. Parking lot is a bit small, though.

Food is as you'd expect however what makes the Nairn McDonald's a step up from many others is the staff. Especially the front of house lady with pink hair (didn't catch her name). One of the friendliest McDonald's staff I have encountered.

It's a McDonald's so it's standard food, the staff though are usually pretty good and there are usually no mistakes, can't blame them for the mess the masses leave behind, customers, YOU are supposed to clear your table when done, and make sure your kids don't eat while sitting at the tablets, that's manky as, how many other kids sitting there eating food in mouth in hands and on screens..

MacDonalds in Elgin is really good once you get in through the crazy parking set up!! The poorest design ever. If your sitting in you have to queue with the drive thru cars, why??? If needs a serious revamp on its parking!!!

Wow the staff here are seriously brutal, no manners no customer care, they speak to you like they're barely awake, who the hell interviews these ppl and finds them fit for work Food is never hot!!! even asking for no salt on chips in the hope they're hotter and fresh then they grind u even more with dishing out cold burgers Why the hell uz are still in business is mental

It is just a McDonald's but very clean and free wireless charging built into the tables

The service at this mc'd isn't good and don't deal with the customers with respect. They were unable to handle big orders.

I regularly use this drive through on my way home from work. Using the app to place the order makes pick up a lot quicker and easier. Staff are always friendly and helpful.

Table service offered on touch screen but not available. All the printers failed so no receipt and order number flashed and disappeared from the screen so fast couldn't read it so didn't know order number. Took far too long to get our order.

Inattentive staff, clearly led by pathetic management. I've lost count of the number of times my order has been incorrect...if by some miracle it's even available. Definitely the worst Macdonalds I've ever attended. Perhaps the lease holder could hold meaningful productive staff meetings and show a sense of pride, rather than holding then in a restaurant with rubbish filled tables.

Slow service, food not very hot when it finally arrived.

Decent breakfast. Friendly staff

Nice location, big store, clean and nice staff

Apartmently only open to cars until 11pm? Even being advertised until 11pm to the public? The manager in January 2024 was unwelcoming, even though i arrived at 22:40pm!

1st time ever I've been to McDonalds and the food has been hot (not just warm). Well done on excellent service as well

Went here with my family, was pretty great! I have to admit, I was not much to buy into the initial hype, not after my experience with the nearby Waffle House. But have to admit, there's some truth! Although I have to take some points away for a few reasons. One, it took forever to get any food. Maybe would have been better if I DIDN'T have to listen to the air conditioning the whole time. Please get it fixed! Also, there was this thing outside that I THINK might be a horse, but I feel someone is going to tell me its actually a rhino or something. I wont deduct points unless an expert can confirm what it really is.

Was there for a burger and the burger was bad but i had a hard time getting in because there was a horse outside and i was scared

Your typical McDonald's, the bathrooms are always in a reasonable state and some of the staff seem a little demotivated, but everything is reasonably clean and well-priced for a quick meal on a day out 9.5/10

went there once to get a burger, was alright, there was this weird like horse outside and im not exactly sure what he was doing there but he was chill ig

Good place 4 a bite to eat.Kidz enjoy.

The best in Highlands no doubt 👌 💯

Sat for 10mins as speaker wasn't assumably working, to end up getting a smaller chicken nugget meal than had been ordered/paid for, and a plain cheeseburger instead of a quarter pounder

It's a Macdonald's that sometimes struggles with staff as the service can either be quick or very slow.

3 days in a row food was short 🤦🏻

Nuggets had been reheated and Mctasty was just awash with sauce so more Mcsaucy than Mctasty

it was great and very nice staff

Totally uninspiring plastic and tasteless food. Burger King one much better.

Drive through is a joke asked to wait at 3rd window fair enough got food fair enough asked the guy is everything in the bag he assures me it was but alas something missing went back into drive through a long line in front got told gobto 1st window it will be sorted get told go to 2nd window after a long explanation gets handed missing item no apology nothing customer service skills non existent why is this allowed to happen a good job I like cold chips

Lovely staff,portion sizes can be a bit hit and miss eg.large fries seems more like a medium and food can sometimes just be warm not hot.

First time I stopped at this McDonald’s. Was surprised to see how clean this place was and Susan was doing a great job bringing food to the tables to all customers. 5 star for her and for all staff. I go to a lot of McDonald’s restaurants and this was by far the one with the best atmosphere.

Fantastic place, friendly staff, very helpful

when I was ordering food Woody and Buzz Lightyear bumped into the shop and start dancing for charity. The atmosphere was perfection and staffs were nice despite failed to give the right meal. The food was absolute mediocre. i went there in july 2022 it was the most special mcdonald experience ever.

Food was fresh and tasty, but service was pretty slow

The food was absolutely exquisite, never in my life have I had a big Mac that tasted so devine, so delicious, so SCRUMPTIOUS. The staff? BEAUTIFUL! such kind wonderful people with so much passion for their career truly so inspiring to see. The architecture? WONDERFUL such a beautifully built establishment, I would know as I have been an architect for the better part of 2 decades, one of the best in my Field in fact. 3/5 would come again. ❤️👍

probably one of the most friendly staff I've ever met in any McDonald's

Food ok after a 10+ minute wait in the drive thru. No communication from staff or apology for the delay. They did try to give us someone else's order tho!

23 minutes waiting time to be served food. They need more stuff or better work structure. 12 cars smwas served befor they serve one waiting person inside restaurant.

Great place to stop on your way to Inverness

It's mcdonalds, they're the same everywhere, you get decent food for cheap and you know what you're gonna get

Great location. Although busy they delivered the food relatively quick.

Fantastic McDonald's location with really lovely staff. Food was fantastic, and the restaurant was clean throughout.

Food was as expected, service is Pretty slow but always friendly.

We visited the Nairn McDonalds earlier this week for breakfast while waiting for our dog to be groomed. The place was spotless, with attractive and practical furnishings. We were greeted and served in a friendly efficient manner. The bacon rolls, hash browns and coffee were very good. The place was buzzing with some folk eating in and others picking up during their working day. We look forward to returning.

Not to bad a place for a quick bite to eat. I go through the drive thru mostly and the service has been OK of late. And the hot chocolate is nice too

Best ever service from a macdonalds polite friendly our orders never been wrong always super nice we travel a extra 20 minutes past out local one to use this one as we are guaranteed good service thanks guys

I've used the drive-thru just about once every weekend for the past 15 months. No improvements at all during that time so I thought I'd make my views public. There is no full menu for drivers to view, so you have to remember what options are available. Even worse, one of the screens next to the speaker does not even show what you've ordered so you have to remember that as well, which is a pain if you have a big order. And especially when the person on the other end of the speaker is rushing you and constantly asking "Anything else?" PLEASE put up a full menu at each side of the drive-thru and fix the display screen on the left! The food is usually cold. The burgers are of questionable quality and mistakes are made quite frequently, so now I carefully check what's in the bag before I drive off, which must be quite annoying for the driver behind me but I've been caught out too many times. You get charged 10p "Government charge" for the tiny paper bag the food is served in. Until very recently the regular size McFlurry ice cream cups were literally half full. I assume someone complained because now I'm told they are weighed. Still a big gap at the top of the cup but I will have to take their word for it. In my view this franchisee suffers from complacency due to the lack of competition in the local area. The next fast-food chain is in Inverness, half an hour away. The one saving grace is the staff at the windows, they are usually pleasant and helpful, at any time of day.

They never get the order right and the chicken selects are awful

Love McDonald's but for some reason I must have been in a rubbish mood. Disabled toilet pull cord tied up. It's supposed to hang loose. Not only that, it's tied to the disability aid which I'm fairly convinced will set the alarm off if someone tried to use it... Service station ran out of napkins, our table although cleared was not clean, self service machine had no receipts (seems to be a McDonald's wide problem), self service had no table cards left as well. Cheese burger, they placed the cheese way off as can be seen from the picture.

Staff are always really friendly and polite. Food is normally hot and good.

Quite possibly the cleanest McDonald’s I’ve ever been in! The staff was friendly and the food hot and tasty as well.

Very good McDonald's, nice staff, always fast and always correct order.

Been here a few times now for breakfast finding egg shell in my breakfast is not good carnt say anything as already travling down the road

Amazing and friendly staff service. Burger, Chicken & McCurry were tremendous. Best Macdonalds in Scotland bar none. Was very busy but wait times were short, must be well managed.

Very helpful, despite having an error with my payment, and after a long day, staff helped me out, will return again, as have stopped here many times.

It’s a McDonald’s - nice and clean and quick service. Happy family quick dining.