McDonald's in Cardiff

When you order a large coffee you get a large cup and it seems like regular coffee in the cup. And now they won’t even take McDonald’s App orders, so you can’t use any offers! Looks like its a franchise with poor a franchisee.. no fault of the staff. McDonald’s UK are not interested in complaints about it.

The load of items was not available. Place was quiet and nice.

This morning, dine-in breakfast service abruptly stopped before 6:00 without any explanation.

They are feeding people with stuff that was suppose to have gotten discarded 9 HOURS ago!!!

Absolutely shocking slow and poor service

Missing items all the time its not good wnough if theres a hob to be done do it properly its shocking!!

food cold and order arrived late and mcflurry melted burger missing items

food was alright, burgers were a right state looked like just thrown In the paper an wrapped up,... overall iqas hungry so ate it..

You can only expect to get the correct order through drive through 50% of the time. They seem to have a particular affinity for giving out sausage & egg mcmuffins despite ordering (and paying for) precisely not that - it's happened on at least 4 occasions in the last year.

everything perfect 👌 cant fault this order redeemed from last order thank you 😁

the burgers were just thrown together with ingredients missing.

gave our order to someone else had nothing back

my food was cold and was delivered in a car not a bike ,it was a 15 meal no fries with it very dissatisfied

late and freezing cold order over a hours ago it have sat there since I ordered as the fries where solid rock hard cold and the burger was sweating it took the driver less than 8 mins from the restraunt to get here so it was cleary given cold to him

I had a wrong order I ordered one medium strawberry milkshake and one large chocolate but got 2 cokes

Food did not come from our closest local restaurant. Food got delivered at 01.33am. From the Leckwith area in cardiff all the food was inedible to eat as it was stone cold absolutely freezing. Disappointed

Restaurant is a shambles always forgets food

Wrong item delivered McFlurry was missing

Cold Crunchy pancakes was a new experience this morning. I thought as it was 7am they would be fresh but it seems they cook them, burn them, leave them out in the cold and then sell them to unsuspecting customers. Awful...

Stay away at all costs this store is dirty they have inadequately trained staff. And everyone who answers the phone completely forget that customers can also record calls for training and monitoring purposes I have 2 amazing phone calls that will be sent to the regional manager so they can listen in and then put the staff through re-training. The food was cold should have never of left the establishment but when I called in the salary manager come to the phone and said I can check your order on cctv I said it’s ok I have the receipt so you can check that l, he said no I will have to look at the cctv I said how is that going to tell you if the food is hot or cold? 🤷‍♂️ and well the answer to that was just diabolical so if the regional manager don’t take necessary action then I will just upload it to my friends YouTube channel see with over 1M subscribers and see how that goes for them 🫡

Keep changing the time on order now food is cold and missing single cheese burger

Food was good, but the cleanliness could do better.

Lots of items forgotten, and we were in store collecting. Staff shouting and somewhat rude. Took 3 people to sort out my order

Had to wait 30 minutes for food was spoken too like I was a lesser form of life when complaining, then complained about the toilets see photo attached and was told “you don’t work here so don’t tell me how to do my job” by the manager shinshir I believe his name was.

Very happy all round food warm hand off amazing

Still not given my refund two weeks almost laster

kept changing delivery times, food was cold

Got everything I ordered wrong or was cold

today i visited the mcdonald’s in leckwith as i was in college and was fancying a mcdonald’s breakfast. however, i was totally disappointed as i was met at my table by a rude cleaner who shoved her finger in my face and spoke to me in a rude manor. she then proceeded to refuse to bring my food to my table service number i am totally disappointed. this is totally unacceptable acceptable.

Food all cold, chips tasted like theyd been cooked several times, tea cold, all food cold, quality terrible

1 of the cleanest fast food restaurants I have see in all of Wales. The food was great the service was excellent and the atmosphere was brilliant so we have given this restaurant 5 star's for all of the above, and would recommend that anyone in the Cardiff City area will enjoy eating at this restaurant.

Drive thru is an absolute nightmare, slow and workers don’t speak good enough English and they’re trying to take orders. Food was cold and when I took the food inside to tell them they made me wait 20 minutes to get replacement food. I won’t be back.

Not 5 starts because they forgot my order

Food cooked lovely warm and hand off was good

Food was cold and missing toy book for my daughter and started fighting each other over the toy book I’m not happy at all

half of my order was missing and this ain't the first time

The fries were cold. The delivery driver did not ask for the confirmation code.

Food very good, service great, order CORRECT very good McDonald’s 100% going if I’m hungry

I tried to place an order on the app only to be told that as it was match day they turn off the ability to order via the app. This meant I couldn't use the offers available and I left and took my business elsewhere. Staff at the till was extremely rude and argumentative.

Food luck warm large coke all tipped out so no drink with that meal and milkshack was way to runny

Fast service, clean tables, and food was hot.

Food missing and burger and all chips was cold

Drink missing and sauce and gherkins missing on a burger

If you go to Mc Donald's it's a very hit and miss!!..... sometimes you get very friendly service. Food: I order only onions extra onions in my burger 🍔...(of which I pay extra for) .what I get is 3 out of 10 times is about 5 tiny bit of onions. Chips most of the time are warm at best! But the flat white coffee ☕ for me is compered with other coffee places is the cheapest by alot! And the best tasting.

Mcdonalds is always better when you go to the restaurant if you have it delivered it will probably cold

Better than most but still not great service

left off half my order, every meal was missing fries

Ordered over 2 hours late, what a joke! Allegedly the driver was at the restaurant but still took two hours.

My drinks got dropped on the floor

The fries were cold, the ordered sauce wasn’t in the bag

completely the wrong order sent so now have no food to eat. Absolute shambles no idea how they can get it so badly wrong.

First of all the time changed about 6 times for delivery. Then when the food got here it was warm (not surprising for McDonald’s). The drink had spilt and I had about half a cup left.

Very happy food warm and hand off grate and respectful

Once again my order has been messed up no meal for my son and all missing drinks

Normally stop by for a breakfast on my way home to taking my sister to work. I order a breakfast either on the app or from the drive through. Service at 7am is what you expect. Would be nicer if food wad wrapped better and not thrown together and dumped in a bag so that when you drive away and try to eat it the bun and fillings are falling apart and sauce gets everywhere. But it's McDonald's the expectation is fast food and that's what you get

food was cold as per usual, burger was everywhere in the box

The food was lovely and hot and tasted great

I had very quick service and the staff were very friendly

As it was match day, coke's were served in cans, which is less ml. than a normal McDonalds drink for the same price. I did bring it to their attention, and I was given another can. There was no soap in the Gents toilets. I do however appreciate that it was overcrowded with people queuing outside due to Cymru playing football

Speedy delivery, well packed and most importantly what was ordered arrived and on time

Missing item so I’m not happy with the store.

Very busy McDonald's but unfortunately the food wasn't very hot. My son only eat here and said the chips in his happy meal were cold. Me and my partner order two lattes and when I opened the lid of mine it was cappuccino. Waited 10 mins to even be acknowledged by the staff. I think every McDonalds should do away with self ordering kiosks and go back to the old fashioned way of being served by a human being.

Terrible customer service. Clear orders were piling up Slow I miss the old day is McDonald’s where you would never wait over 5 minutes. 10-15 minute waits are common these days

One of the staff was being told off at time, in front of customers

Cold fries & burgers had minimal onions on them

Ordered a triple and it came actually dripping with grease and slapped together with more sauce and cheese outside the burger than inside. It was literally like the bun had been dropped in a grease trap and could be wiped clean. Clearly the burger meat trays where dripping greasy and this then leads to the question how long is that juice sitting there and how many times are the trays being reused and not cleaned between cycles. Absolutely disgusting I wish I'd taken a picture to show how bad it actually was

Clean restaurant. Quick with the food order

our fries was dry our burgers had less sauce and no lettuce, the m spicy was dry and smelled awful. im disgusted. the big mac meat was dry it is atrocious

Had trouble with a code. when arrived fries were freezing cold and old. absolutely disgusting and disgraceful. Absolutely fuming

This place is a little gem, no matter what time I go only once [and that was this week] in 6 years of visiting 4/5 times a week have they not had any Frappes! Staff are exceptional, friendly and super efficient! Well done to all the team

The foot was cold and my dietary restrictions were not met, I expressed no onions and that was not met

This was not delivered!!! Absolute joke..i want my refund..why should i wait days for my money back ..Absolute joke

No straws no dips as requested

This order did not arrive? Contacted you at time. Have not received any reply. Why. What is your solution?

food was cold on arrival. requested for 7pm and it arrives after 730.

Rider got lost and drinks were spilt and food was wet

Excellent service driver was very helpful and polite

Order okay 🍔 but no dips delivered with nuggets although i selected 4. Having to us Ketchup 😫

This is one of the better mcdonalds, always a friendly smile on the servers face :) food always comes out fast and tastes great. Never had a problem here even in the busiest times during match days.

Ordered food then got approached by a guy hitting on me and 3 other women. Told staff member were was told its normal but guy had mental health! I'm sorry that doesn't excuse him! Telling a staff member I'm uncomfortable due to thus being told its normal? Seriously. Will not be coming back at all after being made uncomfortable then being dismissed when I tell staff member!

rude driver who would not bring the food into the building late cold food

Forgot to put my child’s happy meal in! One very upset child.

haven't received the fries in my order

26 degrees at 4pm on a lovely Sunday summer afternoon and no ice cream or milk shakes (28/07/24). Disgusting, this place NEVER has ice cream or shakes.

Very happy hand off was fab thank you

half of drink was spelt I miss one portion of fries

Stopped off for lunch after a careers fair at near by Cardiff City fc stadium. Large Big Mac meal and 9 nuggets whilst catching up on work emails. Quiet setting and table service set up whilst ordering on the app, convenience at its best. Free WiFi, work emails complete within an hour and free to go.

Lovely cooked food correct order only the chips cold

Last 3x different orders and all 3 was missing a item not impressed especially when i state in the notes to please make sure of all items.

Kept changing time of delivery, then when it arrived was cold .

I usually give McDonald's 5* as its always what you expect and staff are usually trained up to an exceptional standard and are helpful however my issue this time was with my food as I found a lump of gone off milk on the edge of my cup. Staff tried to say it was cream and wipe it off but it wasn't the smell was rancid . They weren't very sorry about it either . Not happy this time

Only happy meal and our drink everything else missing x

It was super easy and fantastic. Food was warm and delicious! Fabulous service.

Food appalling, everything was overcooked and burnt, then turned up cold

It's a standard McDs. You know what you're getting!

Slow to deliver food ordered on app, chips have no salt otherwise ok. Parking extremely limited.

My opinion not clean staff ok wouldn't say great chips were brown not golden

The food was cold, no straws and no sauces. We ordered food as a treat for my daughters for doing a concert. We ordered at 19.51 and came at 20.56! Over 1 hour and they should have been in bed. Very disappointed

Bloody awful food it was that bad not even the dog would touch it

No mcflurrys were delivered! Called McDonald's and I'm told to report it through here! I would like a refund please!