McDonald's in West Somerset

Drinks machines barely working coke was so flat is was undrinkable so went to ask for something else and they said they knew the machine was broken, so why then give us flat drinks. 10p for sauces that is a joke They also guard the sauces like there life is dependent on it.

not sure how they managed to put meat patty in my veggie burger but okay

Ordered on the app for table service, very quiet in restaurant about 3 or 4 other tables taken. Food delivered really quickly and my order was correct, no ice in drink so a good start. However the Burger was the worst one I've ever seen it was saturated in fat. I used serviette to wipe of excess but it was disgusting and I chucked it. Chips were lovely but very disappointing and won't go there again.

Usual, efficient, cheap, fast food.

Quickly served and hot food nice

A miserable place, unhelpful staff and they don't even sell decaf coffee!! I didn't bother buying anything.

Made me feel like a waste of space because of my allergies 😓 The Senior member of kitchen staff & Cooks got mad I've got allergies to onions and there was onions in my burger & I took them back... The Senior member of kitchen staff threw the burger aggressively in the bin and was saying how hard it is to make?! 🤔 I just had a patty, pickle & mustard was my order... How hard could that be? The cook was annoyed & stressing.

Very clean and fast, chips were cold but all good other than that

Normal McDonalds but staff very welcoming.

Tonight I remembered why I do not go to McDonald’s. The milkshake was runny and completely lacking the Thick of Thick Shake. The chips were few and far between ands didn’t represent the size they were supposed to be, and the McRib was smaller than I remember.

Very busy but very crap service due to there coke machine not working and the fact they still sold me it knowing it was flat asf and was horrible. I complained and was told sorry the machine is broken and has been for the last 2 weeks now. So there for I rate this place 3 out of 5 stars.

Food was really fresh and hot if a little thrown together. But it is a fast food place at the end of the day. Very tasty. Clean tasting compared to the inner city Macdonalds I've been to. And I got served at the tills by a person very promptly

Stopped my bus and bought sausage and egg mcmuffin, parked up at the bus stop to enjoy my breakfast, didn't enjoy at all the bun was so hard I couldn't eat it, ended up throwing the bun away, oh and the hashbrown was cold.

Popped in for a McRib, medium fries and a cappuccino at around mid-day on a Wednesday. Wasn't very busy but started filling up as the time went on. Plenty of parking with car charging available. The automatic hand gel dispenser near the front door was only dispensing a very small amount of gel. The self ordering kiosk wouldn't read my card via the chip & pin or if I inserted my card so I had to pay at the front till once someone became available. Pleasant staff at the till and cleaning tables. Restaurant and toilets were fairly clean. Food was okay, the McRib wasn't as tasty as I remember it being previously (was it late 90's early 00's?). The coffee was the nicest thing.

Helpful staff, highly efficient and good food standard. One of the best maccies I’ve been to.

One of the better Maccies. Food tends to taste good and service is usually excellent too.

Called in here for food with my sister. Coke was served like warm water as all the ice was melted. Food hot & decent. Anne-Marie, what a diamond. She was on the restaurant floor constantly cleaning & making effort to engage with guests, especially kids. She is an absolute credit to the company. How do I know her name? Because it's constantly being shouted by the manager to take orders to the cars & tables. Her job maybe, but the way the male staff speak to her is disgusting. Not only that when she left to take an order outside they verbally took the Mickey out of her loud enough to catch the attention of many people sat in the restaurant. I'm absolutely disgusted in this behaviour. It doesn't take a lot to show a little respect to colleagues who are clearly working just as hard as the staff in the kitchen.

It is what it is. Can you really go wrong with a McDs?

Very slow service, and not busy. When food arrived, large black hair in fries, took it back and got no apology at all.

Rubbish, always a disappointment whenever you go. I try and avoid if I can, on this occasion I had a smokehouse burger and it was so underwhelming . They service was rubbish had missing items on the order, whilst waiting observed another 3 customers who also had their orders wrong. I am going hungry next time.

Absolutely awful... can't get any extra sauces and have to pay 10p each.... would definitely go elsewhere next time. Very disappointing

The worst McDonald's I've ever been to. Large fries came half filled and they refused to give us more than 2 sauces despite placing a £30 order. Said we would have to pay for extras. Avoid at all costs.

Typical Macdonalds. Some great offers on at the moment e.g. mcmuffin & coffee for under £3

Machines shows failed transaction right at the begining. Took my order and waited 15min at the counter. Asking for help was like talking to the wall. No apologies either. Really rude. 22 august 6pm.

Prices have shot up since the pandemic, it's not the good value food it used to be. I read their profits were down, I can see why. People can't afford to go as often.

The manager here Cam is what is wrong with customer service these days. They are running a promotion where you get a free doughnut when ordering via the app. I downloaded the app and ordered using my login, however I hadn’t followed the steps correctly (my mistake) I thought they might be able to help and add it on but Cam the manager just point blankly said no he couldn’t do it. I downloaded the app and hit the minimum spend for the deal. It was more Cams attitude towards the situation, I’m sure he could have sorted something but just wasn’t interested, proper helmet

Great McDonald's, only here holidays and it blows our local McDonald's out of the park, food was nice an hot and we enjoyed

Hot food!! Fresh and with friendly service

Ok but double big mac was dry and cold

It was nice here, 👌 food was hot we ate in. It was clean and comfortable, one staff member was even playing with my daughter and her toy dog she was lovely! She's a credit to ur company I wish more macdonalds were like this one excellent well done guys

Preparing food took a while but wasn't bad. Plenty of parking spaces.

Got our order wrong. Went back, they refused to correct it. Awful.

Got food order wrong twice ended paying for 6 lots of chips but only getting 3

James is doing a amazing job he is back and for like a yoyo and he is still always smiling. Thanks. Ben age 12

Had the hat trick, burger was tasteless, looks nothing like the photo, false advertising again, fries were cold and soggy

Very crowded when I got there but the food was done very fast and we found a table before we got the food so can't complain

Best macdonalds I've been to, food made freshly, staff are so welcoming. Would work there if I lived down there.

Got a chicken wrap. It was very dry, and when I opened it, there were 2 small pieces of chicken loads of lettuce and big chunks of cucumber

Soild McDonald’s. Only fast food in town.

Standard at every McDonald's, same food different faces.

Been twice first occasion the burger was OK, but the fries were merely warm, not hot. And one family seemed to think it was OK to throw food about 😡 Second time was better than the first, fries were a bit hotter and the burger was better too. But people still leaving an unnecessary mess behind 🙄

Found a black curly hair in my fries. The bloke who actually served me (think he was one of the managers) had a beard and no hair net on 😦 when I told him , he just gave me fresh fries and continued serving, don’t think he realised it was probably one of his hairs 🤢 Staff were nice though

Its mc donalds not much can go wrong bit on the pricey side tallying over 50 pounds for 3 meals drinks and a kids meal, surprisingly quiet but got there after lunch rush so was easy parking and ordering.

The fries are cold . And when j say no pickels, I mean it .

Really great so tasty. Even the happy meal fills me up!

Eat here quite often just because it's convenient when I'm busy or in a hurry. Have ordered food from here many many times and not once have they ever gotten the order right there is always something missing that we then have to follow up. Could be a really good restaurant if they took pride in what they did.

Average quality depends on how busy they are. Much improved but not as good as Tiverton one.

I don't understand what's happening with mcdonalds but I was really disappointed with my food, the burger was dry and not very tasty and i didn't enjoy it, the food quality is poor and the cost is way to expensive, i wont be returning any time soon

Absolutely stupendous service from the staff there. Particularly the gentleman working the lobby in the morning. Never had better service from another Mcdonalds in my life. Thanks!

Rude ginger manager, awful franchise avoid! Meant to be friendly in a holiday resort felt like a Russian prison

Good McDonald's but sometimes they forget things so check your bag

As with most McDonald's it was dire

Luke warm food , build your own burger and run by children , not really that impressed but hey it's McDonald's it pretty much what we've come to expect

As like most McDonald's, same food where ever you go, only difference is how hot it is and here was OK

Its neat and tidy McDonald shop in Minehead. Variety of dishes and superfast delivery. Cool service. Don't hesitate to step in when you are at Minehead

Too cold in here to enjoy your food hot as the air conditioning was way too cold

There is an extremely rude employee at this branch that totally ruined my and my families lunch the other day, she even made my little girl cry. This branch of McDonalds is just the worst, it’s dirty and disgusting in the restaurant and outside too so I hate to imagine what the kitchen is like!!!! Add this to the disgustingly inappropriate staff, Anne Marie her name tag said and I would have this place closed in a heartbeat if it was upto me😡🤬 In fact this whole incident has put me right off McDonald’s for good

The manager went above and beyond as I made a mistake on my order as the manager sorted it out for me and put it right many thanks

The manager went above and beyond as I made a mistake on my order as he took away my mistake, chucking it in the bin and giving me what I should have ordered many thanks

Slow, unfriendly, forgot half the order so had to go back. Food was fine.

If it’s cold or wet they pump the air con up on the cold setting to discourage people from sitting inside, scum mcdees

Very disappointed with my visit this evening. A staff member was walking around the restaurant scratching her private areas and talking to herself. With kids being in the premises I found it very disturbing. Will not be returning

Busy McDonald's but very quickly served. Piping hot and tasty.

Drive-through is a joke! if they tell you to park up, just go straight in and collect it. Nobody is bringing you your food. Don’t expect an apology, don’t expect good customer. One to avoid.

The guy that empties the bins just blocked the fire exit.

It's a Macdonalds, if you were expecting it to be different to all the others then you may he a little disappointed. This is a good one if I had to state a claim

Always clean, friendly staff, value for money

If you're familiar with the film An American werewolf in London, then you'd be familiar too with the Slaughtered Lamb. This is exactly how it felt walking into here on that day to get a hot coffee before a 5-hour drive home. I'm not sure if the staff knew most of their customers, but I didn't find a warming welcome. The toilets were as filthy as I knew they'd be as were the tables and floor too. This was down to the staff not being bothered and the manager not steering their team adequately.

Very efficient although food can be a little cool at times when they are busy

Nice McDonalds with friendly staff. The food was also served quickly.

Excellent customer service though a long wait for food!

Always getting my order wrong and missing out things I've ordered

Only had a few issues with the food before which was resolved promptly.

Better than usual service. Used the restaurant rather than the drive through. The staff at Dartford should be sent here to be shown how to do it.

Get the order rite, I'll give a higher star rating, take time to view the order before you throw it in the box. I had cheese in a bacon roll, it doesn't even come with cheese lol....

Very nice place good staff affordable price and good place to spend time

Put stop before a trip in the WSR

Really poor service and treatment today from the manager on duty. Then he refused to give his name, which speaks volumes for his mindset. He didn't wear a name badge. Best avoid, but food was ok.

Poor service long waits and half the menu missing

Spent over £30 on 4 meals and they still wanted you to pay 10p per sauce. It's free in other mcdonalds outlets. Someone's taking the major piss here! Also unsalted fries as one of the other reviews mentioned... I would of asked for salt but they probably charge for that as well here! Service with a smile is out the window as well 😕

Cold food poor service.overpriced and tried to charge extra for sauce. Will be charging for napkins and straws next. Poor Customer service staff don't care.

First McDonald's where they give hot food because usually it's almost ❄️❄️ cold so better than all MCD in Taunton

Great service and food, at maccys Minehead

Pretty good food is always hot and freshly made. Most members of staff are friendly.

McDonald's fast food as usual cold chips no sauces even though we asked (oh yes in your bag) not

Wanted 10p for sauces after charging extra compared to other Mcdonalds. Said they were losing money on sauces due to the amount of cars that come through on a daily basis. Terrible service and unsalted fries.

One day they had no hot drinks and no fizzy drinks, next day no ice cream. Food was OK.

One of the fastest orders I've ever seen at a McDonald's I'm shocked at how fast they do their meals, and the food was decent, I recommend coming here if you want to eat peacefully and cheap

The restaurant was busy when I visited but it didn't take long to order and the food was served quickly. Burger was hot, and so were the fries. Can't fault anything if I'm honest.

I gave this place another chance after many bad experiences. I wish I didn't. We ordered 2x ice creams, no paper in the printer, no order number, after 15 minutes waiting we had it melted. 🤷🏻‍♂️

debby is the worst person ever, she charged me double for my meal and then walked off when i was about to tell her then never came back near me. they cant handle orders atall when it is busy and get really backlogged on orders then just say that they cant be arsed and give everyone the wrong orders to make it worse!

Very unhappy with cleaning policies

Good service, lovely people working there 👍🏻

Food was hot tasty. Staff were ok. The ladies toilet is very cramped, something needs to be done about it .

It’s maccies, you know what you’re getting 👍

The music in the restaurant can be very loud. The food is normally right but errors can be made as I've found out. It's clean and tidy though, although the drive thru gets very busy at times

Nice friendly staff and good quick food. Can't complain.

The manager will charge you for sauces on the drive through cash only and then puts the money straight in his pocket!!!!

Didn't give us the two lots of chips we paid for as part of the takeaway. We’d also clearly selected takeaway, and they gave it to us initially on a tray. Terrible service.

Quick, not busy and the best quality I've had at a McDonald's for quite some time