McDonald's in Derbyshire Dales

Worst Macdonald's in the area! Constantly getting orders wrong, so we learnt to check the order was all there before leaving. We were reassured today that the order was all there so no need to check, only to find half the order was missing when we got home... Hey only a 12 miles round trip back to get the food we'd paid for.

I’m outside @ 06:15 still waiting to enter. The website says open @ 06:00 NOT IMPRESSED

Slow service, told to park out front and wait but was no space

Enjoyed fillet of fish, chips and banana milk shake

Being situated at the outskirts of a tourist town, this can be a busy place at many times of the day. Strangely, we’ve found it busier on a Sunday morning than the same time on a Saturday! The drive-thru helps to keep it a busy place on most days. Always difficult to review McDonald’s in terms of the food, drink and layout with them being carbon-copies of most other McD’s venues. Main points to note… pleasant staff who handle my gluten free (NGCI) orders well, and it’s kept clean and tidy.

Used drive through really nice meal

Used the drive through - I was asked to park up. The wait was at least 15 mins, and when I finally received my burger it was cold. Shocking service especially as all I ordered was one plain double cheeseburger!!

Good friendly service . The food was barely warm just edible .

Efficient service clean environment

Good service. Nice people working there. The guy who gave use our tray with food was very polite.

Worst fries, mozzarella sticks over cooked and hot choc tastes wrong

Full of dirty people, naughty out of control kids and just dirty because no one respects it, shocking for Matlock. I feel sorry for the staff working there.

The worst ever McDonalds! Never has the items advertised! Chips never salted, food cold, has managed to cover my car in coffee dropping it through the window and today done the same with Diet Coke which would have been a frappe if the machine ever worked 😂😂 shambles

As McDonald's goes its a good one.

Service crap 20 mins for nuggets staff stood around phone needs a shake up

OK 👌 enjoyed our Mcflurry 's 👌😁

Helpful friendly staff, quick service and fresh hot food.

Not that busy but 1 out of 4 self service kiosks was down and people were queuing to order. I stood at the till waiting to order while staff walked past or just looked at me.

Not the best McDonald’s, service has been slow here for years and normally isn’t the cleanest but it’s ok. Sometimes the food you get is cold or uncooked. It’s ok but wouldn’t recommend.

We ate in the car, second to be served lunch so everything was just made.

Absolutely useless. 1. On the 5th, we ordered dinner, and it took two hours to arrive. Only it wasn’t our order, at all. And because the receipt attached to the bag was our order, according to Uber Eats’ policy, we didn’t get our money back, or anything to eat. 2. Attempted a breakfast delivery this morning, in the vain hope that Sunday morning breakfast would be a much more popular time, with some actual availability. Failed hope. Ordered food by 10am, order cancelled by 11.30am. Don’t know what has gone wrong, but Uber Eats and McDonald’s clearly doesn’t care about customers anymore.

ordered 2 medium fries only got 1 and also ordered sauce and no sauce and drinks are flat

We went in on the way home from Chatsworth Country Fair. We went through the drive in but then waited 15 minutes for our food to be brought out to us. To be fair, it was all hot as 🔥 and delicious. We would have given a 5⭐ if it had been quicker!

Pretty much the same as all McDonald’s but on both of the occasions I’ve been in local teenagers have been in causing trouble. Not a good idea to take your young children in to witness this kind of behaviour.

Pretty much standard McDonald's experience

Only had their 3 for £3 basics plus a drink, but served within a couple of minutes of arrival. Toilets for McDonald's were quite clean and tidy. Good parking and location.

Maccies in Matlock. Nuffield said.

Definitely a place to visit the staff was so friendly and helpful the food was great it was no trouble for them to do my grandson fries without salt Definitely go back recommend

Quick service saying it was busy

Every single time I use the drive thru of this restaurant I am made to park up and wait for my order - usually about ten minutes but sometimes more. The staff couldn't give a you know what and it is quite infuriating. I will not be using this branch any more and will drive the extra distance to the next nearest branch.

Worker at the collection window of the drive through barely looked up at us. No hello or have a nice evening. We waited for a couple minutes after he gave us our food to be able to ask for a ketchup as he continued to ignore us while we tried to get his attention. Only ordered 2 doubles and some fries and got given regular cheeseburgers instead!

Just cannot belive how you can never get a mcflurry always an issue with the machine , Then of course fancied a galaxy mcflurry to my surprise 😮 managed to get a mcflurry but a choice what they had left to take away , well started the first spoon unknown that the icecream was so runny and apauling , why would you bother to serve and charge for this , just unbelievable so rang up and they said that the machine was running and that's how they were coming out , but you wouldn't serve & charge for one !!! Not a happy customer 😒

The car park is a bit tricky/ an awkward design, but otherwise it's fine.

Painfully slow. Not busy but the order still took 15 minutes

Just ordered 2 flurries and to be honest Milk shake would describe better, very disappointed

Shocking service food was wrong twice other than that it's maccies what more can you say.

Rude, unprofessional and literally run by children, a absolute mess. When collected my food they literally chucked the bag on the table and walked off, never been so mad with mcdonald's service, worst store in derbyshire by far.

Run out of products very poorly run

Very clean, speedy service and lots of parking. The cappuccino wasn't exactly frothy though!

Just stopped for coffee and a quick bite to eat

Wraps are lovely . Place is managed well.

Great McDonald's drive thru. Quick service and food is hot and fresh

Food missing again and half amount of fries

food usually missing and service so.

This is by far the dirtiest Mcdonalds I’ve ever been to. The tables were dirty, a lot of tables still had rubbish on them, the floor looks like it hadn’t been swept or mopped for days. I asked to speak to the manager who said he should send someone out to sort it, and said he’s trying to maintain it. We finished our drinks and at no point did anyone come out to clear tables or sweep the floor, we sat outside for 10 minutes and still no one attempted to clean up!!!!! The amount of staff sat outside on breaks or in the kitchen standing around was unbelievable! The ones that were working looked like they’d rather be anywhere else than there and another we watched take an order to a customers car didn’t look very smart, shirt was untucked and his trousers were dirty! Other niggles were the machine wasn’t printing receipts and milkshakes were unavailable

Absolutely shocking.. got to say worst Mac Donald’s I’ve been in .. dirty tables, bin inside overflowing and tray with food still on them , floors with food and rubbish everywhere.. my order was missed had to ask for it, fries over cooked and cold burger …will not be returning 😡

Chaotic, slow, plant budget was on but the bun was very tough to bite off and chew. Insufficient " park and we will bring it out to you" spaces too few. Took ages to bring the order out, so much so I went in to ask if we had been missed. Not a pleasant experience overall, sorry

On the 21/5/2024 ( I put the date just in case anybody from McDonald's actually takes notice of the reviews and wants to improve customer service) I was waiting patiently for the store to open at 6am, and I was parked ready for the drive-thru to also open at 6am, another customer parked up and went to the store door and waited which was presently unlocked and opened by the female manager she then ignored me at the drive-thru and went to serve the walk-in customer she then started to wander about the kitchen and looked to be telling staff how to do their job. 10 minutes later the Drive-thru still hasn't been opened and as I wasn't able to leave the car and go in the store I turned around and left as I don't have all day to wait for ignorant management. If the drive-thru was closed for a reason, have the decency to tell your customers. And instead of telling your staff what to do and waving your arms about. Do you own job efficiency first. Retraining maybe required.

Honestly the worst McDonald's ever I've tried multiple times, they always miss things off the order and say they can't do anything about it when it arrives wrong tried to gety items sent to me and had the phone put down on me and now it's line is busy

Place was ok but if you want to be served by a person and don’t use a machine then expect a wait.

I praise the gentleman who went round and wiped everything down & chatted with customers. Well done x

Utter rubbish the place needs bulldozin, food missing, out of stock, dirty, long waits in the drive threw.

Called in & app said take-out only. Took quite a while for the food even though it wasn't busy & it was mostly cold. Saw a girl behind counter throwing a receipt on floor near the fryer so I looked behind to see it landed in a pile of fries & a few fry containers on the floor. She saw me looking saw then made a move to sweep up but there was lots of food debris under another fryer. They had classical music playing throughout the building which is nice but doesn't make up for the empty coke bottles & toilet roll strewn around the floor in the ladies. In short, diabolical. Avoid.

Got the order wrong 3 times. Got back home. Realised there was still a burger missing. Useless staff. Park you everytime. Literally everytime. Unless your just having a fresh orange juice

Waited in drive through for 35 minutes after ordering a McFlurry and caramel pie only to be told the machines are broken and no apologies, had a cheese burger, and have seen better meat between my ex’s legs

Ordered 2 kids meals and had to wait from the drive through. These were wrong. Also had to remind server of an additional drink missed.

Gourmet fine dining at its best. Worth remortgaging just for a starter.

Cheeseburger(s) had to be remade TWICE due to the pictured SLOP they served us the first TWO times (see images - but we didn’t even bother to take a picture of the worser burger !) My wife and I were only in there 20 minutes, but we heard 2 other customers having to either have their food remade or demanding refunds. Usually I would say ‘just an off night’ but looking at the recent reviews, I’m now very sceptical and shall not be returning !

Nothing fast about this place. Over 15 min to get 2 breakfast wraps and 2 hash browns. So slow, very inefficient

Went to grab breakfast here this morning Monday 22nd April, only ordered 2 breakfast wrap and two hash browns, got asked to wait on any spot for our food, no problem. It took 20 mins to get our food, we don't really frequent McDonald's but we will probably give this one a miss in the future, The staff were very friendly and nice, but no mention of why there was a long wait or that there was a long wait.

Vary rarely do they have any McFlurries or milk shakes, this isn’t a one off it happens on a regular basis, staff say it is an ice cream machine IT issue ?????????????. Time for a new machine I think. The last two visits have been totally disgusting, last week and today there were groups of school children inside shouting and using foul (swearing) language. Today four of them sat at a table for over one hour without ordering a single item and again using unacceptable language. There was rubbish all over the car park as the bins were full. The worst McDonalds we have ever visited.

5 out of 10 at best,youl wait 20 mins for fast food after they take ur money in 2,you might get warm fries you might not,your bic mac might be fully defrosted and mite not,or they might even get the flavour if milk shake right seriously folks same in chesterfield mcdonald's franchises are ru greedily and understaffed .. but remember they have ur cash within a couple of minutes plz let this be the start of the end if this terrible company

Visited Saturday at around 1pm, drive-through; we tried to order a breakfast sandwich however were quite directly told that it had stopped (ok, so no all-day breakfast here, my fault) then tried to order the filet-o-fish and told in the same tone that they had none. Whilst taking 5 seconds to decide alternatives, they asked impatiently “is that it?”. It’s not so much that what we wanted wasn’t available (although I do wonder about the filet-o-fish not being on the menu) but more that we were treated in an abrupt, unfriendly, almost irritated manner. The attitude of the person over the intercom resulted in a one star review for this specific McDonalds.

Got to be one of the worst McDonalds in the country - we don’t go regularly, but at this one 95% of the time they get the order wrong, miss something out, don’t remove dietary changes from the order, miss out ordered sauces, etc. Got to the point where we check every item before pulling away, and even then they don’t seem bothered when you point out what’s been missed that time. Have also used their feedback system, but it appears it’s not taken on board. Just driven to collect an online order for some McFlurries to be told they aren’t doing McFlurries at the moment - surely in 2024 the app can reflect what they do and don’t have in stock! There are plenty of other non-chain food outlets in Matlock that are great and deserve the business, unfortunately McDonalds has a monopoly outside of their opening hours. If you are a visitor driving through, I’d suggest you try one of the cafes in the town who care about service, quality, etc. I’ve learned my lesson! Don’t normally leave reviews, but fed up with the don’t care attitude.

Carnage! Went through the drive thru and asked to wait in one of the parking bays.......20mins late the food arrived and no drinks. The chap went back to get the drinks but came back wrong size so went back in to get correct medium drinks. The gent carrying everyone's food to their cars is a nice chap however he is clearly hindered by the kids/people inside running it. To add insult to the now 25min wait the food (whilst in the car not home) was luke warm at best. We all appreciate McDonalds for what it is basic food but how can they mess it up that much???

Very disappointing experience. Hoped I could pop through the drive thru for some lunch but ended up waiting in the car park for 40 minutes. I come here fairly regularly, but have noticed they seem to be unable to deal with demand every time I go.

I like to encourage my children, rather than eating fries in their happy meal, to eat the more nutritious option, the toy.

Food was cold and my order was wrong Used the drive through Was in a rush so didn't have time to complain

Probably the worst franchise of McDonald's I've experienced. Drive Thru is really slow, they keep you waiting 10-15 mins frequently. Orders are often incorrect. Check your food, because they've got a habit of missing items. Cold food, with barely any salad in their burger, just sauce and way too much of it. It's a shame Matlock doesn't really have any alternatives.

Always have problems when ordering food hear it’s always either cold or completely the wrong order or things missing off the order. Had 2 bad experiences at the drive through, first time was waiting ages through the drive through then when the order finally came it was someone else’s order, ended up eating it anyway because of the long wait and then the second time, got to the window to collect my breakfast order and a young girl with black hair was about to give me someone else’s order and asked me what I had ordered she seemed to have quite an attitude and screwed the top of the bag round and shoved it in my hand.

By far the best McDonald's I have been to. The milkshakes are full of flavour compared to any other McDonald's who sell basically flavorless strawberry, chocolate & banana. Took time to write this because this one in Matlock is that good. Every other McDonald's needs to upgrade to these standards!

Drive through experience: double cheeseburger very good and hot 10/10, halloumi cheese fries were soggy in grease, not left to rest and drain of excess oil after frying, so not crispy 03/10, I had to throw them away in the end. Vanilla milkshake 10/10 as usual 😇. Unfortunately, the drive-through service was a little on the slow side. I was told to wait around the front, but there were no waiting bays free, so I had to block the road for a few minutes. Probably about 10 -12 mins from order point to food delivery. Overall experience: 8/10.

No receipt printing service available. Food comes quick and ls lovely.

Review 1: Foods always cold or burnt for some reason. The drive thru is always slow and they make you wait in a bay for EVERYTHING, even just a cheese burger. Your staff need to change up a gear!! Review 2: Quicker than it was but still not what you'd expect of a fast food restaurant. Presentation of the food scruffy, bad almost thrown in your car, never any receipt or napkins. It gains an extra star. Review3: Not changed, if anything got worse. I waited 15 minutes stuck in drive thru, no apologies, no explanation. Is this fast food? Nope not in Matlock. Looses a star (now 2).

The food was cold sent it back was waiting four ages not going again as it was awful 😫

Constantly and consistently get my order wrong, spent 40 minutes waiting on an order that never came. Understaffed even at peak times. The drive through systems never work, always a wait even for simple things like nuggets

I ordered a big mac meal , a happy meal with a fruit shoot and a book, and a wrap. The food came minus the book and a toy in its place and minus the fruit shoot, they did have the books because we changed and got the fruit shoot too, who served us was to busy talking to watch what she was doing hence the mistakes, a big mac now is reminiscent of a wimpy burger from the 80s. It was so small, just call it a mac , big is out of the equation, disappointed..... won't be going again ..

Food and service always great, always clean. Staff seem competent.

Service unbearably slow, waited near an hour in the click and serve.

Fast drive through with great coffee...

No fast food here. Very slow food. You could make burger and chips quicker at home. Update 20/2/24 - came for breakfast, left without checking order. They gave me the wrong order. Came back, waited in the grill bay, checked new order, wrong again. When they got it right, this is how my food was wrapped. Manager should be ashamed.

Always seems to be dirty when I go. Service can be slow. Judging by how melted the McFlurry was, it had been out a while.

My son works there, surprised visit, had good service, manager was very helpful, delivered my meal ....👌

Half the time the order is wrong and when you get an order it's cold

Standard maccies, bit slow even when not busy, half jobs compared to chesterfield store. But also just as expected for cheap fast food!

Order is wrong 9 times out of 10 and I can't remember the last time my food was 'fast' or warm for that matter. Good luck 👍

Very expensive and don't always get what you orded or have things missing from your orded and also cold

Placed order in drive through. only asked for a big mac meal got told to park outside the front wont be long 20mins later received it. people where walking getting there orders faster never been good since opened. either things are missing or waiting when insides empty 😕

Breakfast roll meal with hidden extra... paper .. can't remember seeing that option on the customise menu!

Always use this restaurant for my rest break staff, very friendly and welcoming food Always hot and never have to wait too long. I don't know what it's like at lunchtime, but I would recommend if passing

Our latest visit.. the staff seem to like to have a chat between themselves rather than serve customers when the food order is missing items, youths are sat on tables swearing their heads off... what a delightful visit with young kids

Didn’t get my order, items missing, no sauce, no serviettes, had to wait ages! Ripped off

Well situated place, very close to lots of shopping. Staff where extremely friendly and the ladies on the front were so lovely. Most definitely be back. Such a great location.

Well prepared food hot and tasty, used 'Click & Serve' for the first time i.e. parked car in a numbered bay, ordered on the Mc'D's App and food was delivered to the car, works well reasonably quickly but could be governed by business of restaurant.

Every time I have visited this McDonald's and used the drive-through they have never got my order right normally it's a meal that's missing or chips women's recommend using this one I think they need either better staff that check orders before food goes out normally we don't notice until we get home and have a look in the bag by that time it's too far to go all the way back to complain and when I have phoned up all I got was will keep the receipt and next time let us know 9 out of 10 times they don't give you the receipt

Great place to go to with friends for Christmas meal. Thanks

Overall its a good McDonald's. Occasionally they do get the order wrong. They could do with sweeping the floor more inside, that's not to say it doesn't feel clean. It's just little things that make it loose the the extra star. I think no matter where you go there's always a little extra that can be done. The food is good and if you say something is wrong they are very quick to replace for you.

Standard McDonalds fodder, no issues.

Not sure how fries can be cooked at 200 degrees and presented luke warm. Almost as though effort is put in to do this. When the fryer is right next to them simply no excuse other than brain damaged.

Had been going for years with no problems, went in the drive through tonight, some lady cut infront of me by placing her order at the first window instead of the intercom. Then the burger tasted so awful I couldn't finish it and also gave me a bad stomach. Won't be going again