Based on 406 opinions finded in 1 websites
Based on 406 opinions finded in 1 websites
Nº 921 in 1203 in Northumberland
Opinions
Absolutely disgusting mess should be shut down, useless staff couldnt care less and cant fry a chip or make a dammed burger 😒
Jonathan Clayton . 2025-03-26
MORE AT Google
The guy who takes orders sounds like he's half asleep. He clearly hates his job!
Terri Underwood . 2025-03-24
MORE AT Google
It's McDonald's! It is what it is. Largely a children's environment that they like and feel grown up in. Many children go in groups alone after school, or with their parents and would score higher. I'm just happy when I go if the food is hot and the milkshake machine is working. It's 2025 and unbelievably there is still no decaf tea or coffee on the menu, although to be fair, nobody is going there for healthy eating and drinking.
Michael Franklin . 2025-03-19
MORE AT Google
The most relaxed Mc restaurant in the NE. The place is allways clean and friendly staff around.
George R. . 2025-03-19
MORE AT Google
Piping hot and well cooked fries. We use mcdonald's a fair bit and these are the best fries that we've tasted for a long time. The rest of the meal was standard and absolutely fine.
Jim Molloy . 2025-03-19
MORE AT Google
Cleanest McDonald's I've ever been in, staff very pleasant and polite.
Epicurus . 2025-03-15
MORE AT Google
One of the faster Mcdonalds around, you seem to get alot less just eats, so your not waiting a Eternity for something what was once called fast food 😅
Semaj Duemore . 2025-01-25
MORE AT Google
Updating my review as it seems to have gotten so much better! Hot food and the right stuff the last two times
Rebecca Fox . 2024-12-29
MORE AT Google
Orders are always wrong. Tonight has been the fourth time our order has been wrong. I first thought one thing was missing so rang and got told to go back down. Then I looked closer and the whole order was wrong. The staff are kind and cooked our fresh order and when I received it I asked if it was correct and repeated the order and she said yes. But when I've opened it it was the wrong order again. Two plain double quarter pounders instead of one and a crispy cheesy chicken. Couldn't be bothered to go back or ring. The staff are always really helpful and I feel bad for them as there has to be something going on for so many wrong orders !
Jessica Gilbert . 2024-12-23
MORE AT Google
Just been to get my daughters a pre xmas school break up ice cream treat only to be told categorically at the drive through that they weren't working. So I asked for a frappe only to be to told the same. I then git told the ice lattes weren't working either. I asked again at the payment window to have tge response repeated. At the collection window I asked if they were all broken as I'd like to call head office! At this point I was asked what I'd wanted...and they gave me the whole correct order!!!! Working that one out!
Lynne Henderson-lowe . 2024-12-19
MORE AT Google
Terrible food with a dry bun I think I will be staying clear. Also staff member was so mono tone and I didn't feel welcomed at all. Poor service sorry.
Matthew Wilson . 2024-12-09
MORE AT Google
Ordered food this evening from the McDonald's app t Items missing rang guy was helpful had to contact virtual assistant after almost 1 hour still got no were
Robert Thirtle . 2024-12-06
MORE AT Google
Terrible. Cold chips cheese burger with no cheese and onion was a joke
ANNE RUTTER . 2024-11-22
MORE AT Google
This has to be the worst McDonald's in the UK. The kitchen alarm was going ALL the time. The WiFi didn't work The food was cold and overcooked and no-one GAS. You have to work hard to screw up the world's most successful food franchise BUT it can be done. Well done.
Doug Wallace . 2024-11-06
MORE AT Google
An update - for the past 2 years we've been going to this drive-thru and literally every single week they miss something from the order! There has been ONCE in 2 years where everything was correct. How hard can it be?! Have to stop and check every time before driving away. The staff just think it's normal for customers to have to check their order, there's no trust anymore so we have to!! Got home 2 weeks ago to find no fries for 2 meals, kicked off and quite rightly given how useless they are. Last week there were dips missing. This week there was a side and dips missing! They've put up a sign for customers not to abuse staff, I wonder why! Get it right then you bloody bunch of numpties!
Andrew Stubbs . 2024-10-27
MORE AT Google
Every single time we've been to this McDonald's the order has been wrong. You have to check everytime and always go back in which defeats the point of the drive through. You can see from the other reviews that this is a common scenario. It's such a bad way to run a business, the owner should be ashamed of themselves. Would not recommend going here.
Sara Johnston . 2024-10-27
MORE AT Google
Absolutely shocking! Absolutely every single time I've used the drive through they get the order wrong! Literally 100 percent of the time stuff is missing from the order! Unbelievable!
Ryan Mccormick . 2024-10-11
MORE AT Google
I’m so disappointed. The worst £35 I’ve spent what a waste most of the food went in the bin it was cold and dry. My daughter couldn’t eat hers and she eats anything… I know that’s a 35 pound I’ll never see again I’ve been told there’s a chance of a refund but I doubt that will happen, also my I add it was a hour and a half late!!
Demi Louise . 2024-10-04
MORE AT Google
Order is never right always have to go back in Night shift just put cones in the drive thru and block it off. No such thing as 24 hour maccies anymore deffo not in Prudhoe anyway Pointless it being there
Joshua Robson . 2024-09-29
MORE AT Google
Can't go lower than 1 star I would if I could... however I ordered a sweet chilli chicken wrap meal with Fanta so 1st of all no fizzy drinks... fair enough 2nd my chips weren't cooked and 3rd my wrap tasted soapy. Had a monopoly cheeseburger or chicken nuggets... I ordered the burger to get chicken nuggets even though I already ordered nuggets. Ordered a twix mcflurry to have all of 3 pieces of topping on Ordered a galaxy mcflurry to have 0 topping Absolute waste of money How simple can people be to not get an order right or even do it properly
Gemma Hewitson . 2024-09-18
MORE AT Google
8pm, waited 45 minutes for 3 meals in the DT for them to forget the order three times and have to come back and ask what we ordered.
Callum O'Connor . 2024-09-13
MORE AT Google
Yes! The Philly Cheesesteak is back. Lovely juicy burgers and the cheese sauce, OMG!
Anthony King . 2024-09-13
MORE AT Google
Thought I’d try this McDonald’s one more time, the cheese burgers absolutely stink they are extremely greesy and taste wierd not fresh. Also the staff got our orders mixed up and said our payment didn’t go through when we had payed cash, Another member of staff had an attidude after we were asked our order 3 times. I will not be retuning!
maria adams . 2024-09-08
MORE AT Google
Not a fan off McDonald's. Just called in for a milk shake.
Marjorie Drummond . 2024-09-07
MORE AT Google
Always good food and a warm welcome here.
jason smithers . 2024-09-05
MORE AT Google
This particular McDonald's was in our opinion my wife and myself was very poor the service was ok it was very crowded due to the schools being off on a week's holiday. The Food is the poorest I have had in many Macdonald's all over Europe ....The Fries were just say warm , they should be really call chip stick because they were over cooked and re-warmed up like they had been cooked and left over the heat too long.. My wife's chicken burger was smaller than she had, had anyway. It took was warm and not hot. Our grandson loves McDonald's but he left most of his fries (chip sticks)but eat his chicken nuggets. Very poor value for money because of hard fries and only just say warm if they were any colder I would have returned everything and asked for our money back but because of it being so crowded we are what was worth it and left... Sorry McDonald's but you will never get us back there again because of yourself poor standards ... The manager here dose not read ANY complaints about the way he runs this Mac D.. Sorry but he should go if you can't do the job get someone that can..0/10 for this MacDonald s Prudhoe....
Noname Nothere . 2024-08-28
MORE AT Google
Fast, efficient service from friendly staff. Delicious hot food in a nice atmosphere.
John Riddell . 2024-08-27
MORE AT Google
Mcdonalds is one of those places that make me feel bad whenever I give them money. Experiences are never good, and I hate going there.
Mark . 2024-08-04
MORE AT Google
Takes forever to get served at the Drive through and the coffee just tastes like milky water every single time I've been.
John P . 2024-07-12
MORE AT Google
They somehow manage to get every order wrong, with something always missing. Also, McDonald’s coffee is usually very nice but the stuff they serve here just isn’t - it’s so weak that you get milky water instead of coffee. Avoid.
Anthony Foster . 2024-06-16
MORE AT Google
Very long wait considering it wasn't busy, mayo chicken came without mayo, just a dry chicken piece in a dry bum, that is basic. This was a great McDonald's when it first opened but now service is slow and mistakes are often
Ian Mansfield . 2024-06-04
MORE AT Google
Food was very fresh and service was good
Rachel “Rakkazzz” Tinniswood . 2024-05-27
MORE AT Google
Consistently weak tasteless coffee.
Ray Emslie . 2024-05-15
MORE AT Google
Staff are friendly and the food tastes great, but you get put in the grill bay for twenty minutes for the most basic of orders, and literally nine times out of ten your order will be missing at least one item and you've got to go inside. Not ideal.
Paul H . 2024-05-15
MORE AT Google
Classic McDonald's experience. Clean and friendly place.
David Martin . 2024-05-09
MORE AT Google
Slow service, waited 15 mins for a quarter pounder
Adam Kennedy . 2024-05-08
MORE AT Google
Usually get the orders wrong on atleast one aspect everytime so double check your orders. Drive through is reasonably quick but in store they very rarely serve you at the til and often walk past several times . The kids tablets that are built into the tables don't work . Food tastes fine when they get the order right after u take it back several times.
Cameron X . 2024-05-04
MORE AT Google
Prudhoe McDonalds - staff are barely ever at the counter so you could be waiting a while. When asked if there were any Mr.Men toys the manager came over with an attitude because what is a 3 year old meant to do with Uno Cards-the state of McDonald’s toys are terrible nowadays, junk. Update: 29th April. Food ordered at 1654. Food brought to the table 25 minutes later (happy meal and a wrap) certainly NOT “fast food” and it wasn’t boiling hot just a little bit warm. No urgency, the assistant did apologise but she appeared to be the only one handing food out - are they low in staff?
Alan John Heslop . 2024-04-29
MORE AT Google
Place was empty but somehow took 50 minutes for food to come to the table, then half the order was cold. Was initially told its cause the are "very busy." had a wander downstairs. Was just full of delivery drivers waiting to collect. Spoke to the manger who pretty much confirmed that the system prioritises deliveries over people in the shop.
Nathan Clark . 2024-04-16
MORE AT Google
Food is always great, but getting orders correct is a bit hit and miss. Sometimes things that are meant to come with sauces (such as halloumi fries or mozzarella sticks) don't come with the sauces. I sometimes order sauces on the app, and they don't get put in the bag. I've asked for items without cheese such as Big Mac or McMuffin and they've still had cheese on them. Overall, it's a decent place. They need to change their times on the website though as they're listed as 24 hours, even though this is only the case on weekends.
James Allison . 2024-04-08
MORE AT Google
Drive through only. Quick efficient service, my son loved his food.
Alison Cooper . 2024-03-19
MORE AT Google
Don’t get a delivery if it’s a delivery you want get a Domino’s
topgunjr (topgunjr) . 2024-02-27
MORE AT Google
Quick and efficient! As a drive thru should be! Charlie on the drive thru was excellent! Very clear and well spoken and a pleasure to converse with!
Kippy Ewart . 2024-02-09
MORE AT Google
Son and grandson like MacDees and I enjoyed it on the day. Just what we needed for fuel.
Mick Brods . 2024-01-23
MORE AT Google
Worst McDonald’s branch I have ever had food from. Also if you enjoy cold food this is the place to go. Disgusting and staff couldn’t care
Alexander Tordoff . 2024-01-20
MORE AT Google
Pretty much standard. Busy drive through and walk-ins are 0.0000001% of customer base. Parking is a bit busy and if your not in driver through it's erm a challenge
Guy Rumsey . 2024-01-15
MORE AT Google
Very good service great staff spot on
ernesto moore . 2024-01-07
MORE AT Google
Food is great as always, staff friendly and helpful
Shaun Bowron . 2023-12-11
MORE AT Google
Ordered big n cheesey NO bacon and received it with bacon 😢 didn't realise till I got it home didn't even get correct receipt got 1 for cup of tea only staff were to busy talking to notice
Bev Coulson . 2023-12-02
MORE AT Google
Staff/manager are so friendly. Kept food warm for me till my friend arrived
Kristyn Gwynnette . 2023-11-26
MORE AT Google
Very efficient, clean with friendly staff.
Active Family . 2023-10-14
MORE AT Google
This is a 5 star mcdonalds. That's a 2 star anywhere else but as mcdonalds go this one is great. Very clean, quick, fresh etc. Still serves mcdonalds food but you really can't fault them for that. For that I fault myself because I keep eating it.
Steven Brown . 2023-10-14
MORE AT Google
Absolutely disgusting. Chicken nuggets rock hard not edible, cheese inside the mozzarella sticks where also hard. I thought Blaydon McDonald's was bad this place might be even worse
Ryan . 2023-09-16
MORE AT Google
It's a McDonald's but staff helpful. Food was cold.
Olwyn Fitzgerald . 2023-09-07
MORE AT Google
Caroline,on duty now was rather abrupt,totally unhelpful and unapologetic when I complained that,yet again I paid for condiments and didn't receive them. Caroline said madam,your dips are free" which was untrue. She decided I should drive 4miles back to Prudhoe and return the meals. I will return the food tomorrow,in my time. A simple sorry and a code to return my dips money would have sorted this issue but this woman was particularly robust. I shall expect a full refund tomorrow. Julie x
Julie Patterson . 2023-09-07
MORE AT Google
Never had a bad experience at this McDonald’s! Food is always hot and delivered quickly even when busy. Staff are very friendly.
Katie Green . 2023-08-12
MORE AT Google
Waited 20 minutes in the drive though when it was empty and no one took our order Update: food was awful too
Aran Baker . 2023-08-03
MORE AT Google
Worst place ever to get food so slow.
Elizabeth Meg . 2023-08-01
MORE AT Google
Decent macciez. Clean and tidy.
Matthew Rayner . 2023-07-27
MORE AT Google
Theyre never open on time. Every time this month ive showed up at 6:30 to get a coffee before i go to work and they're closed. Even though it says they open at 6.
LeMatt . 2023-07-25
MORE AT Google
Use the menu boards to order meals and collect from the counter little interaction from staff It is what is says on the tin fast food
ann cowperthwaite . 2023-07-14
MORE AT Google
I ordered a bacon roll, a hash brown and a cappuccino at the drive thru. When I got home I realised I'd received a sausage, cheese and egg mcmuffin, a hash brown and a black coffee with something sweet in it (tasted like syrup). Can't they ever get a simple order right? The wrong order was actually more complicated to create than my actual order!
AMCE C . 2023-07-14
MORE AT Google
Coffee only for me it's OK for the price
Weston Langdon . 2023-07-11
MORE AT Google
Quick service and good customer service.
Joseline Nenzou . 2023-07-09
MORE AT Google
Well to start with I have never got the right order last visit asked for hot sauce with share box of nuggets ....hot nothing inside bag ? Time before ordered big mack meal with diet coke and moved onto bottom window ... after 5-10 mins later the window opened and was giving two full bags of food Two large big mac meals chicken sellect and 🧀 burgers bill in bag £26 quid ... Happy they employees are clowns sometimes thanks mac dee prudhoe
master locksmith . 2023-07-07
MORE AT Google
This is not 24hrs went at 0355hrs this morning and it was closed. Don’t advertise it as a 24 hrs and then close. I won’t use this branch ever again another customer lost.
Ian Blakey . 2023-07-05
MORE AT Google
Ordered two macrispy meals, two mcflurries. How difficult can that be. Got to window to pick up food. Given bag of food and one mcflurry. Was told only one was ordered and I had to go back through again and reorder. Then when I got home realised there was only one macrispy. This is a regular happening. So often it seems deliberate. Absolute shambles. Also was not given a receipt.
John Vinton . 2023-06-14
MORE AT Google
Clean tidy just something missing....can't put finger on it.
Carol Berry . 2023-06-10
MORE AT Google
A new(ish) place so still looking fresh and clean. In fact there was a lady doing a deep clean of the place on new years eve when we were there. The place was only let down by the amout of random children who all seemed about 9 or 10 years old using the place as a meeting point taking up space and not buying anything, whilst I was in there anyway. Second visit here today, 2nd June 2023 and it's still a nice clean place.
Paul Simpson . 2023-06-02
MORE AT Google
Great mcds all your favourites And good atmosphere
Stephen Wilson . 2023-05-16
MORE AT Google
4 people to mess up an order. Asked and paid for 2 double sausage and egg McMuffin meals. Got 2 single McMuffin meals instead. I swear it’s not hard to shove another sausage on each bun.
Anna Davies . 2023-05-12
MORE AT Google
Had to travel here from Hexham but THIS McDonalds carries the entire menu unlike the Hexham franchise. Clean polite professional with a full menu.
Peter Tully . 2023-05-06
MORE AT Google
Sorry, not a fan of McDonald's. Awful chips and the burgers are the worst on the high street. About as thick as a piece of paper . Can't believe the numbers frequenting their premises . Junk food . Kids wanted to go; just had a coffee myself.
Derek Lowdon . 2023-04-21
MORE AT Google
Service and food all good! But the chocolate shakes all taster of Strawberry…
Peter Tully . 2023-04-12
MORE AT Google
Says 24hrs and ordered on app only to turn up to closed drive thru and store door. Lad tells me 6am they open. If that is case update your hours.
Jordon Evans . 2023-04-02
MORE AT Google
The staff were friendly and greeted us on the way in and out. Food was delicious and very filling. One of the best McDonald's I've been to.
K R . 2023-03-12
MORE AT Google
Busy, as you would expect. But lovely friendly staff.
Ronnie Allaker . 2023-03-04
MORE AT Google
Terrible service. Nobody else in the drive through. Waited a while before somebody asked to take the order, apparently couldn't hear, asked us to drive to the first windiw which was shut. Took a while for an attendant to come to the window. Drove to the next window. Waited a while before the meals came & they immediately shut the window. Drove out & a mile up the road before realizing they hadn't given us the drinks. Had to go back. Useless service, especially as not at all busy. Wouldn't even give it one star.
Lesley McGuire . 2023-02-27
MORE AT Google
Good service. Food was hot and well presented. The staff were friendly. Place was clean.
Hon Corbett . 2023-02-27
MORE AT Google
Drive through and the restaurant shut at 00:15 on a Saturday night.
Damian Clark . 2023-02-19
MORE AT Google
Very clean, fast service and friendly staff
Simon English . 2023-02-13
MORE AT Google
All the food was cold, my big mac had nothing between 2 pieces of bread and was all thrown into the bottom of the box, terrible experience and staff who just don't care, my advise would be never to visit this branch of McDonald's in prudhoe.
Tom Mould . 2023-02-05
MORE AT Google
Food was re heated not usually a problem with McDonald’s think it just depends who you have working there feel like I’ve ate in a third world country, was absolute vile with greasy finger prints on my bun very runny big mac sauce? Stale cheese bites nearly choked on and forgot the sauces I asked for I mean it’s night shift no other cars there and still can’t get 1 order right. Feel like a male Karen, but spent a lot of money at McDonald’s just like a lot of others it should be reliable not expecting 5 star dining but at least edible.
Dave Hart . 2023-02-05
MORE AT Google
Tried ordering from the app for table service , it said no hot drinks available. So I asked at the counter, and they informed me they did have hot drinks and must be problem with app so took my order via the till. This has happened before with my husband and son when ordered on the app for the drive through , obviously they did not question this as thought it must be right, like when they say have no mcflurrys or milk shakes.
PearlVitals (Zach) . 2023-01-26
MORE AT Google
Took the order but no one was there to serve so waited a little while
Chris . 2023-01-22
MORE AT Google
Locked out all the customer after the match so went through drive through to be told to come back in half an hour... abysmal customer service! To think we drove past blaydon McDonald's to come here.
Neil Harris . 2023-01-11
MORE AT Google
I've rated this high as my grandchildren love this place. For me it's terrible and can't be classed as a restaurant.
Brian Garner . 2023-01-10
MORE AT Google
Very busy,poor atmosphere with overworked staff
Michael Hedley . 2023-01-10
MORE AT Google
Cold burger. Not even hot enough to melt the cheese.
John Hunter . 2023-01-07
MORE AT Google
Ordered on Uber eats asked for no lettuce and they put extra lettuce on when it says no lettuce asked for sauces aswell and got absolutely none need to check orders more
Thomas Kennedy . 2023-01-01
MORE AT Google
Best one in the area, 10x better than Hexham
Mike Freeman . 2023-01-01
MORE AT Google
was ask if we needed kectup said yes. got it as kid loves it .
Jim Hall . 2022-12-20
MORE AT Google
Took 15mins for the food and on a cheeseburger with no bun they seem to think its OK to put the cheese under the burger
garreth jenkins . 2022-12-04
MORE AT Google
Lovely new building,very clean, not great service. Stood at the cash desk as there was a problem with my app I needed to give a code along with 2 other women who were there longer than me after a 4/5 min wait I shouted excuse me to be served. The only helpful member of staff was Jacky who sorted my daughters deluxe hot chocolate out and got the rest of my order which was missing. The mcmuffins weren't cold but they weren't as hot as I like either.
Emma Heads . 2022-11-26
MORE AT Google
Cold food everytime. Coke tastes like sour water with ice cubes. Chips taste like they are 97 days old.
Jamie Graham . 2022-11-23
MORE AT Google
Takes far too long for food to be sent out. Even when the store only has a few people I waited 10-20mins at times for food. They also say food is ready for collection on the screen 5 mins before it is.
Michael Thompson . 2022-11-13
MORE AT Google
Grabbed a coffee from drive thru on way to work. Drove 20 odd miles to work. Drove 20 miles back from work. Went to drive thru on way home for my dinner as was tired. Got a £50 parking ticket for being parked for nine and half hours!
Liam Nolan . 2022-11-05
MORE AT Google
Excellent service. Prudhoe McDonald's is always quick.
Alan bainbridge . 2022-11-05
MORE AT Google
Took my grandaughter for a happy meal and a big mac meal and coffee for myself we both enjoyed our food
John Douglass . 2022-10-30
MORE AT Google
Nice and friendly staff, keep up the great service.
Dustin de la port . 2022-10-29
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in North East
97 Opinions
Not the first time we’ve ordered from here and generally okay. Tonight wasn’t great. Photo is of whole lamb chops, had a funny smell and strong taste, left the others. Also, mix up with the order which was the booking systems fault but for what we’ve had tonight we won’t be back I’m afraid.
463 Opinions
Called in today for a drink and a bit to eat. Everything okay except for a dog running around the bar area, sniffing and jumping around. Not averse to animals but don't want them around when I'm eating. Owners need to be responsible or leave the animal at home.
103 Opinions
The delivery took over 1 and a half hours. The food was not edible. The spare ribs were so overcooked they were impossible to eat and the chicken in the main courses was hard and dry. Probably the worst Chinese I’ve had in a long time. Won’t be ordering from here again.