McDonald's in South Cambridgeshire

Never have i received such poor service. Told the system was updating. 10-15mins wait., not an issue. Another customer asked the frankly rude manageress what was going on and she was so ride he left. I then spent the next 20mins of my visit explaining to THEIR customers that they would have to wait. 30mins ticked by, finally we can be served......oh but not a the till I was stood by. At no point did they tell me this. First in, last to be served. And yet again the manageress showed disgusting disrespect to me and the other customers. The security guard even highlighted the manageress' ignorance as 'standard' requested her employee number as I don't need to know her name....again just dismissed . She is a disgrace to the company name. Full complaint will be submitted

Macdonalds is always a favourite. Quick easy meals. Store is clean and looked after. Staff are friendly and helpful. Just what you expect from McDonald's

It's a service station mcdonald's, you get what you pay for, it's cheap food at extortionate prices.

On screen ordering, quick service, drinks were hot, plenty of seating

As you would expect a speedy and cheerful service - food was tasty and coffee was hot.

Very busy. But considering that, service wasn't slow

Like any motorway services station food it was barely palatable and cost a small fortune. Service was quick and ok

Called in today guy made my cup of tea after handling a dirty brush or mop without washing when I got back to the car the tea was full of grease floating on top, no napkins given or on offer. Need to have a hygiene course for younger staff members not a great experience today unfortunately.

Busy services, lovely section of food outlets.

Service station is clean with good facilities. The staff behind the counter made sure all our food was present before handing over which was good to see too

If it wasnt by the food this place would hit a zero.

A lot of drivers, the place is on the main road

It feels like they don't need to care as they have a captive audience in motorway services

Well, not all the screen orders were working and kept freezing arggggg. Order took a long time to make . One female member of staff saved the day with her customer service skills.

Poor poor One of our ice cream was only half filled while others were ok That's unacceptable and we would like a refund

Took a bunch of football fans and enjoyed the atmosphere

Big, loud, very bad internet reception. Food choice is ok, but wouldn't mind a Burger King there as well.

Overcooked egg. Was rock hard in the middle. I'm very disappointed. I go the Fresh store opposite for my bacon and egg muffin now. They cook it perfectly, with runny yoke, as it should be.

Too small for the traffic So many people. Waited over half hour for Mc crispy meal. Food was fresh though.

Nice walks, information centre very good. Cery friendly atmosphere.

I was wating 20 min and My Big Mac was missing a patty!

The usual McDonald's food in a food hall setting with other food venues nearby. It can get busy at times, and McDonald's is always the busiest. A good place for fast food, if that's what you want.

Only had a coffee, very quiet....but it was 3.30 am.

Quick stop on motorway,filled a hole but pleasant

The service was no more than you'd expect from a bingo caller.

They get every order wrong every time

Worst service ever. Turning off the kiosks and system. Don’t taking any orders.

Does what you would expect from a mcdonalds

It's a McDonald's, unfortunately this site along with others is let down by the often temperamental ordering technology not working correctly.

Good for a quick stop on a journey.

Cambridge service area, McDonald's. Extra large drinks are served in extra large glasses but only the minimum drink is served inside.

The app never works at this location and the self service machines are never filled with receipt paper. Orders are displayed as ready to collect before they are.

These services aren’t the nicest. and the quality of the McDonald’s reflects that, it was busy and service took a pretty long time. The nuggets I got weren’t that hot, the chilli burger wasn’t as nice as I’ve had at other McDonald’s, and the wrap wasn’t well put together.

Usual McDonalds breakfast but freshly cooked and very good at this branch with really good, helpful staff.

A lot if hgv parking bays,clean and plenty of food options

While McDonald’s often prides itself on consistency and reliability, my recent visit to this particular outlet within the service station left much to be desired. The most notable shortfall pertained to the quality of the chips (fries), which regrettably arrived in a state best described as soggy and devoid of the crispness that typically defines this staple offering. The structural integrity of the fries was compromised, with their texture leaning towards limp rather than the anticipated golden crunch. This not only detracted from the sensory experience but also suggested a lapse in either preparation protocols or timing, as they seemed to have languished longer than advisable post-frying. Beyond this culinary disappointment, the overall atmosphere of the establishment was passable, with staff demonstrating moderate efficiency in service delivery, albeit lacking the warmth or attentiveness that might elevate the experience. The premises, while clean, failed to exude the welcoming vibrancy one might expect from such a ubiquitous brand. In conclusion, this outlet achieves mediocrity rather than excellence, securing its three-star rating purely on the grounds of meeting the baseline expectations of a fast-food franchise, though falling short of surpassing them. An improvement in execution, particularly regarding the fries, could undoubtedly enhance the overall appeal and align the establishment more closely with McDonald’s typically high standards

Half of my order was wrong, the milkshake wasn't mixed at all as it just had syrup, i ordered mozzarella sticks with salsa and instead got chicken selects, the onions in the burger were raw which is not really a big problem to me but it didn't really taste as good. Also the staff looked very unbothered. Not happy.

Outstanding as far as it goes as around 30 minutes from Stansted and open 24 hours. Had a lovely staff member who went above and beyond to ensure I had a good experience, even at 2am in the morning.

Part of Cambridge services complex fast service & good fast food, plenty of seating & varied eatery's. Also plenty of parking best parking on overflow side by lorry area parking. Plenty of disabled & family parking too by front entrance of complex. There are also car charging point adjacent to disabled bays.

It seems like a quiet parking lot stood for 31 hours

A cold burger doesn't make for a very tasty meal unfortunately 🥴

Typical big service station McDonald’s. Haven’t got ketchup and bbq sauce machine’s to the side like they do at Peterborough service’s

The food was tepid The staff only shouted the number and I could barely understand them and it's a motorway services so there's no atmosphere with all those ppl busying around you

I have seen doog food prepared better. Looks like no one cares there.

Why are the printers always broken, no idea what your order no is. Cold chips and cold service, go to any of the others here

Well so glad my food is cold the fries wow I don’t think I’ve had to wait this long for cold fries don’t mind waiting abit if my food is going to be fresh and hot but this just a joke how cold what are there yesterday food my wraps cold got made at at 11.51am I got them 11.56

Can't stand McDonald's. I didn't use it but stopped somewhere there was one.

Cold coffee, lacklustre food (at least they got the order correct for a change) took nearly 5 minutes to get served.

Typical golden arches,really good all round

Not too bad a place, can tend to be a few weirdos in here late at night.

Excellent customer service and very friendly staff and the food was so tasty.

Staff were busy, but served quickly. I haven't had a McDonald's in a while, and won't be back soon. The burgers are tiny! The Big Mac is more like a Small Mac. Way over priced for what you get. I remember the good old days when McDonald's was value for money.

What a shambles... Waited over half an hour for food and the hot drinks needed to be remade. Management were scruffy and the general staff looked completely withdrawn and vacant. Been to so many macdonalds over the years and this is in the top 5 worst ones. Will keep driving next time!

Always the service it's a mess and slow, and atmosphere well, too many people but no too bad

The service was quick but the food was not up to standard. It was cold when i got it and fell apart when trying to pick it up.

Put too much ketchup on my food never ordering ketchup on my burger again

It may have been the time of night we visited, but the service was slow, considering it wasn't that busy. Food was OK. It's a service station, so what atmosphere.

I heard a rumour that they have started selling food. I was lied to.

Slow. I would have raited higher, but swrvice was slow

Primero me dieron mi orden (que era un frappe de caramelo acuoso) y luego no le dieron su orden a mi socio comercial!! nos quejamos y la pobre adolescente en el frente estaba sudando bolas. esperamos durante cuarenta minutos por un rollo de tocino abandonado por Dios y otro frappe de caramelo, que la mujer se negó a poner crema porque es una dictadora connivente. después de recoger nuestra apestosa comida, fuimos a sentarnos, pero parecía que la mitad del asiento había sido engullido por la mueca, así que tuvimos que sentarnos en un bar. al abrir la miserable orden, el hedor inmediato nos golpeó a mí y a mi socio comercial como un camión volquete y la mató. el olor fue de hecho causado por la TERRIBLE relación salsa a tocino - que, por cierto, era MARRÓN y no el ketchup que fue solicitado por mi asociado. terrible terrible. una institución espantosa claramente eclipsada por su vecino quicksilver - no volverá en mi próximo viaje de negocios.

Fast service, the share box was actually really nice, not something I ever thought I'd say about a fast food place. Sadly no milkshake 😢

Really slow....waited so long for my food.... everything but the fries was cold.... even the coffee was cold (not iced coffee)

To start with, I arrived to the restaurant and started to order just to find my very vegetarian sister could NOT order her veggie dippers as a happy meal and we i fact had to order at the till. This upset her as we had already ordered most of our food at the machine so we had to delete all are hard work anf progress jus for her to not starve .second of all I was extremely disappointed and let down by the lack of sauce is my chicken anc bacon ceasar wrap and it really ruined my day and brought me close to crying as I was really looking forward for some saucy chick js to find my chicken was as dry and the moon. I am so so so dissapointed and honestly might have to see a therapist to get over the experience

Waiting time was far to long and over run with youths in the evenings

McDonald's is fine usual stuff, but so busy and loud as it's a services

Very small and busy McDonald's but the food is great and you don't have to wait long

Waited 20 minutes for my food. Young foreign girl called Lafesha was staring at me and laughing when i asked how long my food was going to take after waiting for 10 minutes, manager clearly did not care.

Drive through took 20 minutes. All food cold when finally handed over.

Busy evening, and shocked to see a manager named Rachel who yelled and screamed at someone full beam, the trainer girl on the other side kept asking ( the guy that rachel screamed if he was alright ) shouldn't anyone said something to her. What a horrible thing to see, I've been coming here occasionally and she's always in a horrible mood the way she talks to her staff members and customers absolutely outrageous. Seniors of the place is this how you let someone talk to your staff? Please have a word with her I only feel sorry for the staff at this point. Staff must be scared!!!!

Very clean, staff welcoming and friendly 🙂 Food excellent quality xx

Food was OK, service was slow, and the atmosphere was noisy due to crying kids.

We stopped off at the Drive Through part of Macdonald's and purchased X1 regular chocolate milkshake and X1 cold coffee.

Pity no receipts from the screen I used.

My kids loved the outside play area and the fries

Nice food good toilets probably could get bigger

MC Donna's is McDonald's, it's clean enough, cheap enough and a quick/temporary plaster for hunger.

nothing special, just mcdonalds

Probably one of the worst McDonald's I've been to, I never leave negative reviews, especially for a McDonald's of all places but felt I had to after waiting 19 minutes for a quarter pounder meal and mcflurry when it wasn't particularly busy. As an ex McDonald's employee (albeit 10 years ago), anyone waiting over 300 seconds (5 minutes) was rare but it seems normal at this one.

Came specifically for the "limited time" grimace shake just for it to be "unavailable" very unhappy child.

We got the wrong order & myself & granddaughter were extremely ill 2 hours later , underwhelmed

Extremely busy venue, possibly as just after major delay on road. Staff almost invisible, possibly as overwhelmed by trade. Only wanted drinks but waited an age and could see the drinks standing to be served. On return to get milk waited, then ended up reaching behind counter to help myself!! Assume there was a management problem, or staff shortage on the day. The only plus point is that McD in England is much cheaper than in Europe from which we were returning.

Awful 3 for £3 late meal Cambridge services, fries cold, hard, chipboard. Tasteless chicken (????) mayo and hamburger. Really upset stomach, ill this morning with diahorrea and vomiting. I will NEVER eat Macdonalds again. A rare event but not to be repeated. Since when have food standards been so low???

Literally the slowest McDonald’s in the world

The worst one I've seen. Plenty of staff but loads of orders being messed up. Order numbers going from 'preparing' to 'collect' to completely disappearing from the screen but the meal is nowhere to be seen. People complaining but staff don't seem bothered. I asked for a fresh coffee as it had sat there for ages without being served to me and the staff's response was "it's still hot". I didn't ask how hot it was. The customer service here is not good. What happened to get it right or put it right. Somebody is responsible for this shambles. The egg was nice.

Absolutely the worst McDonalds I've ever been to! Visited this morning at 10am and I do appreciate it was a busy Bank Holiday but omg, the service was so slow! I've never been to a McDonalds where I've seen staff literally just standing and waiting around! The amount of people questioning where their order was was shocking. I waited 15 minutes for standard mcmuffin meals and a porridge, and when it was finally given to me, the coffee was cold (to which I asked if a new one could be done and got "it should be hot enough" as a reply), the syrup and jam was missing, and no spoon was provided. I've never seen such a sorry bunch of young people looking bored out of their skills standing around like they have nothing to do! Sort it out Maccies....this branch is shameful.

Ready for a break Food choice has improved so healthier options. Value for money A wait at main meal times

McDonald's is really losing the edge. There seems to be an ever increasing barrier between customers and the business. Food was ok but customer service and vibe is really cold and lacked a smile

At a busy services with limited seating. Food and service as you'd expect from McDonald's

Rude manager, didn't want to serve me after I told her the app wasn't working

Busy busy busy luckily we only had a milkshake

Not your typical McDonald's Macaroons and cakes great stuff.

Very busy and then found a hair in my sons bigmac

order wrong. Food dry and tasteless 2 wrong burger meals delivered to table. incorrect drinks order delivered to table. Fast food done completely wrong. Suggest eat elsewhere

Service station food at its normal...big macs all over the place

It was a bust friday afternoon , but orderd my food and was ready very quickly . Great service 👏

Been here a few times recently and it's always been very busy. On this occasion we arrived mid morning and it seemed reasonably quiet, however service was quite slow. Not so fast food!

Classic food and flavor; if you are in a hurry and want to spend little there is no other alternative

Only place open at 1am. So can’t really complain. Fast service even though it was busy. Fries were a bit cardboardy though

The quality of the food is OK. Sometimes burgers are assembled a bit rashly but it's not too bad; if you just shift them around a bit before eating there shouldn't be problems. Large orders take significantly longer than multiple small orders due to the popularity of this location.

I visit this place twice a month, Quality and services are degrading day by day. After seeing these fries in today’s order, I will switch to KFC.