McDonald's in Solihull

There was a group of 12-14 year olds cussing, swearing, saying the c word & f word. When I asked the manager to do something they didn't and the kids carried on. Disgusting management!

Food is as expected. Orders can be often wrong and fries can vary wildly in quality.

Frustrated, visited twice in the last two weeks, first visit on 20/10/24 at 5am, I was told that the system was down and I would have to wait 15mins. Again went to visit on the 26/10/24 and told that the system was down at 04:25 Seems convenient that this is around the same time the switch over happens to breakfast. If you’re unwilling to make the food, on your website just say you’re closed from 4am to 5am, atleast then I know not to waste my time.

Drive through a is a joke,people using there horns to get attention to order food,they served 3 people at the other order point until I gave up and drove to the window,worst drive through ever and it's like this every time I've been!!!!

Normally Peony House, Rib package is delicious

This McDonalds is ok. Their service, whilst ok, used to be much better several years ago. Guess it's staff turnover. Food is ok, but beware this place gets very busy. Always check your orders before leaving as I've seen incidents of the occasional missing item.

This is one of the worst mcdonalds in terms of service that I have been to. Not only are they REALLY slow at preparing your order be it via drive through or at the counter, they also consistently make mistakes with the order or produce substandard food. On my visit today I waited over 20 minutes in the drive through queue to be served and receive my order. When I finally got my food both fries and burger were cold and stale. My sprite had no flavouring and was just fizzy water. My Fanta had no fizz and was flat. Mcflurries were supplied melted. Considering how busy they are you would think that food would be cooked and handed out fresh but staff quality is really poor here and on most of my visits there is an issue. Mcdonalds are useless to raise complaints with and their virtual agent to log the complaint is the worst. Only upside about the poor service here is that I have started using mcdonalds less and spending my money elsewhere on better quality restaurants

ordered 3 double cheeseburgers, 6 nuggets, mozzarella sharer box, 2 drinks at the drive through and when i got home my nuggets weren’t in the bag, not happy wanted my nuggets

Cold burger, cold fries with no salt. Got home and the food was awful

Brilliant staff great very helpful enjoyed with kids

Yesterday I popped in before work, I ordered a sausage and egg muffin breakfast and a double sausage and egg muffin breakfast,,, I ended up with 2 sausage muffins without the eggs! It was rather cold and disappointing! Hash browns were also cold 🥶

Sadly, I had to wait 2hours to get my order! When it came, my order was incomplete. Really disappointed and will definitely not be ordering here again

Totally gave me the wrong order

Food was stone cold and drink was half full and no sauces

Very untidy lots of mess on the floor and tables need wiping

Absolutely awful!!! Ordered Mcdonalds coz its 100 yards down y the road. They forgot the most important strawberry milkshake and the food ( especially the fries) were stone cold!! Would ha e bought the food straight beck but was over the linit to dri

Worst McDonald's I have ever been to. Couldn't understand the server. Food cold. Fries no salt and like cardboard. No dips even though asked.

Chips were a bit cold - good otherwise

Food is better than I thought. It arrived early as well. Courier is nice

Disgustingly Cold ..... The fries the Big Macs it was Cold .... The thing is my home is 3 minutes drive away so it would have been Cold from the store

Me & family had a meal quite nice. Went again finally fries where hot. Instead of cold or just raw. Much better.

Just picked up 4 meals and not a single sachet of a condiment included. Not the first time either.

Regular mcd's. You get what you pay for. Good location.

Deliver time changed so i had to wait longer to get my food ,chips was cold ,burger was warm and apple pie was warm .Poor quantity considering how close i live

2medium fries missing from my order what should be with burgers

The hot chocolate we ordered was watery, and had no flavour, seems to be fine when ordering in the restaurant but on delivery never nice

Just done drive through 6:30am & food is OLD, cheesy flatbread is hard & crunchy and even hash brown is dry, I am so P'd off, only work round the corner so drove round & just opened cardboard food, 1/10.

food is cold and missing a double cheese burger not happy!!

Why do you always miss something 😂 chicken nuggets with no dips!!

I waited 2 hours for my order and when it arrived all my food was freezing cold

Didn’t receive my order and had no response from you.

Staff was just arrogant and rude!!

Waited half an hour after ordering through drive thru. No food delivered and no update from staff.

Waited over 2 hours to receive only half my order! Full meals missing! Even the ticket on the bag when the food came didn’t match what we had ordered! How hard is it to prepare an order with what customers have ordered! Terrible from McDonald’s!

Missing items and food was cold

Always forget the straws the napkins and the sauces.

You always get my order wrong 😂

Staff acknowledge you when your waiting, serve you quickly, my orders always right, I generally come for breakfast, it's always clean. This is how a maccies should be!

Ordered the selection box and no dips delivered. The only point is the dips with a chicken box.

i ordered two large meals and when delivered was completely different to what was what ordered. one was a philly cheese stack and i received a mcchicken sandwich which and 6 chicken nuggets and a sweet chilli wrap and received a grilled chicken wrap with cucumber on which is unacceptable as the person it was bought for is allergic to cucumber and requested it off. appalling service

Food was warm,& my coke was a diet coke not what i asked for

food was stone cold, not okay to eat this cold....

The restaurant took far too long, and our courier was at the restaurant for an hour. Our food was delivered cold.

chips burger nuggets all cold on arrival not good

Nice management and lovely staff. Nikita alway smile while on duties that’s positive impact 😊

Location and food was ok but driveway serving had two lines coverging together to one clogging up with a waiting of more than 15 mins which was annoying.

Food was OK..Fast food service was almost snail pace.

Food was cold and delivery time was very long

Appalled, over 2 hours and cold

Drivers need to learn how to count house numbers goes up from 1-23 , but have a go at you for cause they can’t count

Ordered a fresh fish o filet along with other food via drivethru . They said they were making the food fresh, i even had to wait at the next window. Gave me the bag, told me i dont need to check if the food is all in the bag anyways fast forward, I literally live up the road, doesnt even take two mins to get to mc donalds, come home and everything is stone cold ! The nuggets, the chicken strips, apple pie, the fish o fillet that they made me wait for and the fries were soggy. Went for a large too and it was less than a quarter in the fries box. Absolutely hacked off to the max. Couldnt go back as the baby fell asleep and then would have been such hard work to get her back to sleep. Extremely frustrating! Tried to phone on several occasions straight but no one picks up!

My breakfast had tissue paper inside disgusting I ended up throwing away

Ordered a plain quarter pounder cheese meal large with strawberry shake. Milkshake - fine Fries - stone cold and undercooked The burger- Arrived in salad box with no bun, covered in mayonnaise, onions and ketchup. Worst McDonald’s ever!!!

Chips are under cooked, soggy and white greecy food. Dirty tables, toilets are filthy.

Went through the drive thru Missing half the order Food was stale Rang 5 times with no answer even whilst the restaurant was open Order number was 1974 ordered at 23:21 I would like a refund for missing item, a call back or an explanation in which I would delete the review

Thank you very much to Charlie and their professionalism and skill in taking and serving our order for 23. A credit to their store

Food was hot & delivered on time

Terrible place. Everything was wrong. Food was bad, fries uncooked, wrap not prepared correctly! Please if you don’t want do your job people - just quit!!!

tasteless fries, no bacon in bacon burger, removed all beef instead of one. they cannot follow the order, also didn't take away the table marker, unlike every other mcdonald. never come here, avoid it

delivery driver was rude and threw the food

We were missing parts of our order and the order was late and cold

Very good food. Very fast service, had soggy fries which isn’t the best! And also little salt which isn’t bad but isn’t good also. Highly recommend

Don’t bother writing comments they ignore them, foods always cold and items missing usually

I was annoyed that we ordered an oreo mcflurry but it came plain

Tables and floor dirty, no ketchup in dispenser, no napkins, food took forever to arrive and if you overstay and breach the 90 mins stay you get a fine of £60! Not good if it takes 20 mins for your food to arrive. Felt rushed in enjoying your meal because of this.

Very slow service, food is often cold and the mcdelivery service is atrocious. On a previous occasion using the drive through, despite never having a burnt burger from a McDonalds, the burger I received was so burnt it was entirely inedible Last time I used this, the burger was missing from the quarter pounder meal I ordered. Contact numbers to complain are not easily found and when I did get through, I was offered a refund, however, when this arrived in my bank, it was for half the price of a burger alone. I chose to use this again today as I am currently unable to leave the house and again the burger is missing from the quarter pounder meal I ordered, along with sauces I paid extra for. Very disappointing and not worth using

Every time I go to this McDonalds they never put the sauces in that you ask for, you always have to remind them. When ever I order through Uber eats they are always late and never provide the correct food, overall probably the worst fast food restaurant I have ever experienced! The food is standard McDonalds so can’t go wrong but does not make up for the incompetence of the staff.

half of it missing!!! no sauces fuming

Like all macdonalds it's no longer fast food

2nd time iv been and had no cheese nacho bites. The lady giving my food at the last window didn't even look up or interact with me just pushed my food out the window. Then carried on chatting to colleagues

Waiting for my collection ...still waiting...still waiting Are you sure this is fast food? They got me the wrong food / missing chips. Disappointed.

good, had all my items yet was a bit cold when i received it.

My food has not been delivered at all absolute pi_s take

order says delivered but I haven't received my order.

Very clean and tidy. Very friendly staff and quick service.

Convenient place just 10-15 mins away from Birmingham Airport. Grab a bite and wait for your loved ones to arrive at Birmingham Airport 😀😀

One muffin missing egg, cappuccino was freezing, muffins in general were also just thrown together

Food cold half cooked half chips missing

Standard McDonald's. Plenty of parking. Staff nice. The kiosks have broken doors to the receipt paper access. The person I reported it to, looked at it then walked away. Was there the following week, still broken.

I love the food here and fast food used to be served quickly at McDonalds but over the years it’s taking a really long time! 13 minutes is not fast, so it’s just food! 🤦🏼‍♂️

Clean & served quite quick even though it was quite busy

Drive through, order and pay then you have to park and wait 15m for breakfast

Really poor service since it was revamped. New chairs are uncomfortable and drive through the most frustrating I've experienced.

Did not receive delivery. Still waiting for a refund! Absolutely disgusting customer service!!!

All food ordered on take away wron tried to phone not answered all thrown in bin

Ice cream machine always broken, or being cleaned.

Ordered coffee, and given tea. Service skow, some staff need a noot up the ****

There is always something missing! I even left a note to say please check everything is there this time. No cucumber bag this time & no straw for drink

missing my meal and all I got was refund, what am I supposed to eat??? to reorder, I have to pay fees again, poor service

I wasn’t given any sauces I paid for and my order looked like it had been packed in a rush and it was cold

Usually busy although this varies on time service is ok the food is pretty standard in any McDonalds I prefer this one to many others

Service absolutely chaotic and looks like gents toilets not been cleaned for a number of days

Cold fries, wrong sauce, onions on burger, wrong wrap

Plenty of parking with instavolt charging

cold food long delievery wait

Cold and disgraceful delivery charge

Absolutely freezing cold when it finally arrived. It was clearly made when ordered and sat waiting.

Had to order my burgers again because they messed up my previous order... Not impressed.

No complaints with the food, however the 2 hamburgers I ordered were missing...

food was cold but was going to warm it anyway.