McDonald's in Solihull

Nice mcdonalds for better then the one in chirk l.

This is 3rd time we got our order incomplete or wrong item sent... Service is terrible, always items missing when you dine in as well...

Absolutely awful food, the burger was burnt and the buns on it were stale(tasted 5 months out of date) milkshake was completely melted when it came and overall terrible experience, do not go here!

Overall good Staff are really helpful and friendly

Top stop for snacks and an Americano coffee.

Unfortunately, despite having ordered through the app, the order didn't place. The gentleman on the middle window was great and sorted it for us so that we didn't have to rejoin the queue (as the man on the speaker machine shouldn't have really let us through), but then the last window all but threw the food at us. Absolutely awful. She was so rude! No comment, nothing, and walked off in anger as if it was our fault!

Always seem to have to wait for order, regardless of what it is. Fries are not at all consistent, most of the time thay are over done and warm at best.

Food was fine but two items were omitted from our order! Staff quickly replaced them without hesitation but it's still frustrating.

Never in all my 22 years on god’s green earth did I think I would be forced to add MORE SALT to McDonald’s fries, but the day has come. On the numerous occasions we have (unfortunately) stopped off here, the fries have been cardboard flavoured. Not once have I detected a single morsel of salt in their servings. Imagine destroying the best part of a McDonald’s meal (besides the hash browns) by ignoring the main ingredient??! We have tried countless McDonald’s branches in our time, across the UK and in many countries beyond…This place serves the worst fries by miles. There is literally nothing else wrong with this place (although they did serve me the wrong milkshake once) EXCEPT THE FRIES. We deserve better. We demand better. Look at how unhappy this customer is. I am sad, angry, and worst of all, disappointed.

Order a nine chicken nugget meal: Nuggets were fine Chips were half empty The delivery man couldn't understand a word Didn't receive my drinks?

Very accessible location and a lot of parking. A good sized place with a play area and also good for children birthday parties too. Staff are good as well but when time are really busy cars spill over on the main road. Probably not the one with these issues.

Without doubt the worst McDonald’s we’ve ever experienced. We arrived at the Drive Through with no queue and ordered a happy meal and. X 1 cheeseburger. We were asked to go to bay 1. 5 mins later our meal arrived. The chips were inedible. I mean I’ve never tasted anything like it - didn’t taste like potato or chips. Horrid. The cheeseburger was cold and under dressed. Disappointing.

Had the most messed up meal in my life. Fries were stale and took some pressure to snap in half, the cheese on the burger was translucent meaning it’s been sitting there for a long time in the heat, the mozzarella sticks were solid and stale. Entire meal was cold. This is officially the worst branch. If the owner sees this, here’s the receipt and time of my Deliveroo order last night. Whoever was in charge of the food, you’re the reason why I’ll never go to you again. And if I do and you give me the same quality meal I will chuck it at your head

Always know what you are getting. Love using the app to get points towards rewards.

Actual mould in the ketchup tap, threw my food away. Also the price you pay for the food experience you get is nothing short of hilarious

food was stone cold when received

All in all, it almost took an hour from order time! The fries and Big Macs were cold

Ordered 3 burgers, 2 medium fries and 20 nuggets. We did not get our 4 sauce packets that came with the nuggets. The fries were inedible and cold. The burgers were dry and cold. On top of that the food was late.

Staff just stood about on phones, fries were pretty naff, and the restaurant was cold

Kept extending the time of delivery. Ended up coming over an hour later. Food was freezing and an item missing. Appalling service. Waiting for Justeat to come back to me regarding refund as they only offered £4 back on the refund when I said it was cold. The whole order should be refunded

Cup of coffee and a burger leave me here doing fine

cold and tasted like cardboard

Delivery time was good, it arrived at the time it said it would. However, the burgers were all cold and the meals were all missing the chips. Will definitely not order a delivery with them again.

when we order for delivery via uber eats, from this MacDonald’s in Monkspath! Consistently Every single time they miss out the sauces and straws that we order.

Food didnt turn up said the driver delivered it.

Ordered McNuggets, should have come with 4 dips and 1 extra purchased. these items were missing. Delivery was on time, rest of food was good.

Food is what you’d expect in a McD. The location is good. Decent amenities. Average parking. Good service.

Half of the order was missing, it wasn’t packed in the paper bags, not acceptable!

driver went to the wrong address. contacted by chat to guide him in, still went to the wrong address. I had to leave my house and walk round to find him. 4 times this had happened even though I add it in the instructions.

If I could give a 0 stars I would, the past two times I have ordered from this McDonald’s they have completely messed up my order. Lots of stuff missing or completely wrong. I have them had to spend more money getting the food re ordered. I will not be ordering from here again. Poor service and poor food

Service was slow and food could have been warmer, but staff were apologetic for delays

Food was half hour late from original expected delivery time. Not one item was correct and the delivered items were less than half the price paid for actual food order. All items delivered cold!

I have ordered to wrong place lost my money 0/5 stars

Nice McDonald's restaurant. Food is typical but service and atmosphere are good. Bit hard to drive into, as it's on a one way system.

absolutely terrible. food is all cold. order was placed over an hour ago. no straws for drinks. bag was opened. ridiculous

My food was soaked by coca cola it might not of been mcdonalds personally who did it couldve been delivery man but either way food was soaked and werent edible

As I entered the place stank of stale cigarette smoke - probably not McDonald's fault really, it was likely on other customers clothing. Staff attitude was just OK, my wife's meal (takeaway) was missing the dip it should have come with. As it was takeaway we had no opportunity to correct this. Very disappointing.

Hopeless McDonald’s always getting order wrong ot missing items!

Our food arrived an hour later than it originally said. Then after the late arrival the food was that cold we didn’t eat it.

Half of my order was forgotten, delivery man was lovelt

Why do you not salt the fries? Why are the fries never warm? Why do you get the orders mixed up all the time? Why do you forget the sauces in our meals on delivery? Just take note and fix the issues please

burger and wrap and chips stone cold not eatable straight into bin waste of money

My grimace shake came like half empty payed for like 7 sauces none came and waited 2 hours for my food to get here “fast food” apparently.

Probably will never use this app again

Food was cold. Delivery took ages

All food was cold and missing item.

Great service, even though the staff was busy service the breakfast, they made time to make some fries specifically for me on my request at 10.20 am. Special thanks to Rhia, the manager for that I highly appreciate it.

Order took 20 minutes to be delivered while all the just eat and diliveroo drivers walked in picked up food and left. Seems that serving people at the building is not a priority.

Some items were cold and the cheese was missing in the cheesy mc crispy burger

Delivery time kept changing later and later. Our food came cold w BBQ sauce in our ice cream. We didn’t receive our free 6 chicken nuggets either.

We received non salted fries, and the service was bad because the person could not be understood and secondly because we waited in our takeout lane with the car and the other lane was moving very quickly. It was as of we were forgotten and there was five cars behind or so who was able to put in their orders before ours. We'll likely never go again as McDonald's can no longer provide a consistent service. There has now been multiple instances where the order is wrong too.

Threw up twice not long after eating. Not impressed.

Food was freezing cold like It had come out of the fridge took nearly two hours would never use them again

Terrible service, restaurant wouldn’t answer phone, delivery driver wouldn’t get sauce, then along with the fries being cold my burger never arrived and the grimace shake i ordered was substituted with a cola without my knowledge or ask. Do not order from this poor McDonalds, waste of money!!

Supposed to be a 24h McDonald’s. Stopped to charge my car here at 10:30pm and the doors are locked. Not sure you’ve understood what « open 24/7 » actually means.

Took over an hour for my order to arrive, once it did eventually arrive...it was freezing cold. Had to microwave it. Revolting

Order was placed for breakfast at 09:17 I received my order at 11:30!

easy ordering process, but food was Stone cold

Ordered uber eats and slight amendments on the burgers. All the burgers came with everything on… I literally mean everything, cucumber, mayo, ketchup, loads of gerkins, sweet chilli…. Everything that could grab their hands on. Drove back to the store to be met with a rude manager. Rest of the food at home cold. Not sure if someone thinks it’s a joke to handle customers food like that but it’s disgusting.

stone cold meal..hard cold fries were like takeaway chips from out of fridge from previous day ! burger and latte also cold

Freezing cold and soggy and yadtejess as ameays from this branch

Everytime I go BAD BAD Always miss orders Attitude is bad Take your order and then tell you its out of stock!

Missing burger and the chips were cold

My order arrived cold and without a single source /dip I ordered 4 dips with my order but no a single one was delivered. Very disappointing and a total waste of money

sprite was leaking through the bag. I haven't even opened. food was totally cold and big mack was open driver took it back

everytime sprite taste like water. dpreparing food in 25 min its way to long for Mac standards. eventually order time extended to 30min. again and again and again. discipline these kids

food arrived hot, delivery was really quick. driver was really polite.

Drink I ordered was put in a paper bag without a drink holder and leaked so couldn’t drink it. Food was cold but tasty

food was stone cold not just a little bit cold the food was cold not good enough this is a just eat issue and they are offering £2.20 goodwill credit???) I want a refund not a credit . terrible service over an hour for a MacDonald that is two miles away

Really bad ......toilets were not good so what are the kitchens like....

Adam with the hearing aid service was way better the shift manager that was working there. Adam was amazing and very friendly I really hope he gets recognised and gets a recognition for his service and his time.

Drive through only at night and that's not mentioned anywhere else

My food hasn’t been sent, can’t even call the driver to pick up my food

wrong food, couldn't eat it. can I have a free something please, very upset

Food was freezing and chips were stale

Ordered a mcchicken sandwich meal and the chicken sandwich wasn’t packed. Waisted meal as my partner only had the chips, that were cold. How can they get this wrong.

I didn't receive any straw for ice coffee, no milk in americano felt like an espresso. completely unhappy

The order took too long to be made and incomplete, but the delivery was fast kudos to the driver

The meal wasnt hot,just warm probably because it ws kept in a brown paper bag

Driver was left waiting for half an hour even though shop was empty

Was on time but it took an hour, and when arrived all food was freezing cold, no straw, no dip

Order not delivered Awful customer service

chicken nuggets were cold,big mac had no cheese on it,chips were cold,otherwise it was good

Food was cold fries tasted like cardboard

Long waits, rude staff and incorrect orders

Food was stone cold and the mcflurry melted!

0645hrs today restaurant closed despite signs saying open 24hrs. Went through drive through mumbling lack wit on the intercom. Ordered two breakfast wraps - no sauce. Two coffees one black and one white plus an extra shot in the black. Waited 5 minutes for the food. One coffee- black and one espresso. The girl on the counter could only keep repeating that this was the order and that she couldn’t charge me at that window for another coffee. Told her to forget it and drove off to the parking area to eat. Two lukewarm wraps with brown sauce and no way back into the premises to complain other than dodge the vehicle in the queue or drive through again. Never again McDonald’s , Greggs it is in the future

sprite in my meal was more like sparkling water. bad proportion when mixing?

Didn’t get the correct food or drinks

Was stone cold. Have had to heat it up in the airfryer

This order was not delivered. Full refund requested

There was a group of 12-14 year olds cussing, swearing, saying the c word & f word. When I asked the manager to do something they didn't and the kids carried on. Disgusting management!

Food is as expected. Orders can be often wrong and fries can vary wildly in quality.

Frustrated, visited twice in the last two weeks, first visit on 20/10/24 at 5am, I was told that the system was down and I would have to wait 15mins. Again went to visit on the 26/10/24 and told that the system was down at 04:25 Seems convenient that this is around the same time the switch over happens to breakfast. If you’re unwilling to make the food, on your website just say you’re closed from 4am to 5am, atleast then I know not to waste my time.

I bought a gift card. You took the money and haven’t given me my gift card!! I can’t get hold of anyone and your app is rubbish as it doesn’t answer my question.

Got the complete wrong order and it was cold.

Drive through a is a joke,people using there horns to get attention to order food,they served 3 people at the other order point until I gave up and drove to the window,worst drive through ever and it's like this every time I've been!!!!

Normally Peony House, Rib package is delicious

Delivery whilst on time is just too slow and order was wrong yet again

This is one of the worst mcdonalds in terms of service that I have been to. Not only are they REALLY slow at preparing your order be it via drive through or at the counter, they also consistently make mistakes with the order or produce substandard food. On my visit today I waited over 20 minutes in the drive through queue to be served and receive my order. When I finally got my food both fries and burger were cold and stale. My sprite had no flavouring and was just fizzy water. My Fanta had no fizz and was flat. Mcflurries were supplied melted. Considering how busy they are you would think that food would be cooked and handed out fresh but staff quality is really poor here and on most of my visits there is an issue. Mcdonalds are useless to raise complaints with and their virtual agent to log the complaint is the worst. Only upside about the poor service here is that I have started using mcdonalds less and spending my money elsewhere on better quality restaurants