McDonald's in Huntingdonshire

Can't go wrong with a Maccas for breakfast.

I don’t want to be dramatic, but this McDonald’s location has become a black hole of incompetence. Over 50% of my orders are wrong or missing something, and yet I keep coming back like an optimistic fool. Today was the final straw. You would think I would have learned. Once, I ordered a Big Mac and got home to discover it had no patties. None. Just bread, lettuce, and sauce. A vegan Big Mac? A “Big Sad”? Driving back, I was told, “We’ll get you another one for free.” No —it’s not free. I already paid for it! Free is when I don’t need to waste my time and petrol fixing your mistake. Fast forward to today. My stepdaughter ordered delivery, and an entire burger was missing. Delivery. The one service where you can’t just turn around and say, “Oh, I’ll grab it myself.” So what do we do? Drive back (again) to get it sorted. They offered extra fries and a drink as compensation. Really? The time, hassle, and petrol wasted are worth one sad paper bag of limp fries and some fizzy sugar water? Corporate, do you hear how ridiculous this is? Now, I want to make this crystal clear: this is not the fault of the workers. They’re underpaid, overworked, and doing the best they can under impossible circumstances. This mess is on the franchisee and corporate. If your policies don’t allow staff to offer compensation that reflects the customer’s actual level of hassle, then you are the problem. So here’s an idea: I’d like a “manager’s code” for a grand’s worth of free meals. Why? Because that’s approximately the value of my time, petrol, and stress spent fixing this location’s repeated mistakes over the years. Seems fair to me. This one McDonald’s has not only ruined countless meals, it’s making me reconsider my entire relationship with the brand. As a shareholder, I can’t in good conscience keep investing in a company that can’t even deliver two all-beef patties and a bun. My money deserves better, and so do your customers. But I know I’ll keep coming back—because the lure of the Golden Arches is just too strong. I’m pathetic. At least until St Ives gets a KFC.

We just ordered something from them. It’s Boxing Day, it’s quiet, apart from us, there was one other car, that’s all! But they managed to get the order wrong! One very upset child, thanks to the wonderful staff

Clean tidy and fantastic staff and food was brilliant

Great experience, typical normal McDonalds .

I wondered what would happen first, the second coming, or a large diet coke. The answer was coke after waiting 25 minutes

We ordered 31 happy meals and additional food for my daughter’s 6th birthday. We took the food away to the place we were having the party and the food order was spot on. The staff never came across annoyed that they were having to work hard on one order and helped us out to the car with the items! One even saw that I had left my phone on the counter and made sure I got it back safe and sound! We’re just really thankful as I was stressing about it and the guys at the store made it 100% ‘enjoyable’. Huge thank you, also to Abbey who took the call initially and passed it onto the team in preparation and the gentleman looking after us at the store on Saturday was absolutely lovely. I’ve completed the online feedback form too, I hope this makes its way into the restaurant for praise.

Can't complain its Maccy d's ain't it.

Ordered 3 items . Took 14 mins . Staff being and doing there best however seemed focused on prioritising the drive through and Uber eats . when bacon egg muffin arrived wasn’t great Added to this review . Shocking waiting times

Some are bad and some are good and this one is not bad

McDonalds, usual formula, filled a gap.

Mc Donald's. They fill the needs for all . Would always recommend wrap of the day

Service is sooooooooooo slow!!!!!

4/5 times I use this McDonald’s they get my order wrong when there is quite literally a sticker on the wrapper saying what it should be and then make it a chore to get it corrected. My most recent visit had me go in and change an item because it was incorrect only to give me a replacement that was also incorrect…

It's McDonald's, what's not to like?

I had a breakfast roll. It was thrown together, but that is normal for McDonald's. I use the app to order, but here it didn't work properly. I spoke to a staff member who put my order straight through for me.

The coke here doesn’t taste right.

Best McDonald's by miles. The food is always fresh and hot. Hardly ever have things out of stock or machines not working, like the one in Cambridge.

Food is always hot. However we always have something missing in this case they missed 2 brownies a apple pie and a chicke mayo. They wasn't even that busy

It seems that people that work there don’t wanna work there because how hard is it to put a dip in the bag? Pathetic.

Always get the orders wrong. Staff don't seem to have any customer service training. Today I waited 25 minutes in store for my order. When I chased they couldn't do find the order (ordered from self service kiosk). Eventually food arrived and reason it wasn't made was because they didn't have the cookie I ordered🙄 I asked for a refund for the cookie but only only one till was working. With I queue I left. No apology given.

Awful. Always get orders wrong, always delayed. Order took an hour to leave and instead of canceling it they decided to just keep dragging it out and assigning new riders, then giving attitude on the phone when called. AVOID. Worst mcdonalds in the UK.

Pretty quiet even though school holidays had started. Place very clean and pretty large. Had problems with the App so used the screens to order and the App generated code. Large car park.

Coke had no ice really warm food cold missing items very rude staff won’t ever be returning.

Used the drive through...food ok...it's McDonald's 🙂

The app never seems to recognise that I have arrived, I always need to visit the counter to see a member of staff, unfortunately staff now seem less concerned about customers waiting to be served as there is an online ordering system inside the premises

What can I say... its a McDonald's... usual menu... reasonable service. Sometimes there's more of a wait than others. Sometimes when you ask for extra pickles you only get one slice, other times you get a few. They're really poor at letting you have your receipt.

Terrible food. Waited in drive through for 25 mins. Avoid if u can it’s always shocking

Ita placed in a very convenient place. A 15 mins walk from st ives centre.

Liked the place and we had fun, but must say the playground for kids is full of food and drings seems like it hasn't been cleaned in ages

Fantastic customer service as always. Staff always polite.

Usual McDonald's expectation's, nice to eat outside on a sunny day except the kids play area was closed of for some reason.

Incompetent staff. Even more Incompetent managers! Every time they send a mcdelivery order, part of the meal is missing. Wait for it, the best part is that they tell you that there's nothing they can do to resolve the situation. 6 times is no longer a mistake, purely a lack of attention to detail.

Bit dirty everywhere but a lot of people so sadly it's expected

Quite possibly one of the slackest McDonald's on the planet ! Dare I ask you the 7 signs of a good french fry ? Probably not because on almost every occasion I have used your restaurant I get cxxp french fries....such a disappointing restaurant...😡

services are not good, waiting long time to make a order. Cold coffee!!

Excellent, very clean, friendly and speedy service

Always forget items in your order happened over 5 times now

Items are always missing when ordered online and delivered. No ice in drinks again and chips are always cold. Why is it so hard to get the orders correct?? Usually from the drive thru much better.

I traveled here to meet some friends I have met before from the Internet, was really good it was a nice sunny day, plenty of room out side good shade too with the set up they had. Food was less then normal and I had to ask for lettuce on my quarter cuz they have taken that option off the self service menu board. The food was dry little cold was a shame really. The manager was very good about tho, but was very slow to see that there was a customer waiting at till.

Something wasn't right ...none of the food I had had the classic McDonald's smell or taste. Very odd McDonald's experience. This McDonald's is also one of the more expensive sites and I don't see why. It is actually cheaper to go to the McDonald's at the nearby service station.

Quick for once, and they got the order correct.

Don't understand this McDonald's...Always a ridiculous wait on food, staff running about not really doing much. Food cold, and absolute Chaos at 11pm at night. McDonald's head office you need to sort this out asap

Clean environment, friendly staff, food was freshly cooked; in summary, an overall satisfying experience.

Two stars because it's convenient. Generally awful but when you're in a rush...

Useless. Time and time again they miss things off your order.

Always clean restaurant and quick service

Never quiet if your order will be right from this branch. Always check before you leave drive thru or sit down inside. They don't mind re making the order but be nice to have it correct more times than not.

Fairly consistent, the chips are sometimes a let down. Milkshake machine always seems to work

Visited this McDonald's location since 2020 and it's always been the best in the area. Much better than the one over at the Cambridge Motorway Services or Huntingdon. Drive thru and car park can get very busy at lunchtime after 1130am. Our orders have always been correct and wonderful service by the staff whetherwe dined in or the drive thru. I fully recommend this location for fast, hot food.

Once again the food was awful! The chips tasted of old oil and barely any salt and the drinks were basically weird flavoured water! I am so sick of this McDonalds. DO NOT VISIT

Very solid McDonald's, fast service and friendly staff. Would recommend for anyone wanting some fast food in St Ives.

Usual good food and swift service

Waited 10 minutes for porridge by then mcmuffin was cold

Only ever used the drive through. Been a couple of times and get a breakfast muffin and a drink. Definitely not the best breakfast, more the cheap it'll do type.

Took a while for the food which was barely warm, food was decent and decent customer service

Fantastic service and great team

The staff at the St Ives branch are always friendly, and respectful. The best McDonald's I’ve been to. Always a pleasure.

This branch is simply fantastic. Very good. People tell me all the time that when I want to go to the best McDonald’s I should come here. And they are right. The service is great, the food is wonderful, the team are so friendly. Will definitely be back!

The St Ives Branch is the BEST McDonald’s in the country. The friendliest and most efficient staff who always make you feel welcomed and appreciated. The team are fantastic and always impressed with the service.

The worst McDonalds branch in the country. Service is slow, food is badly cooked and the restaurant is full of delivery drivers creating a bad atmosphere. New management is desperately needed at this branch.

Food was not hot enough just about warm.

Always mess up the orders. No matter how large or small.

Got 2 breakfasts 2 double sausage meals meat was over cooked burnt and dry . Hash brown was cold and about 4 mm thick coffee was cold one of worse McDonald's I've been to

Slow service for walk in customers. Ordering at the drive through then bring your food inside to beat the system

Ordered Sweet & Sour dip and I got Sweet Curry

Nice and clean place. Friendly and helpful staff.

Standard McDonald's, so as expected fast food and good service

Positives. Food was hot and nice, plenty of seating and good polite service. Negatives. Why doesn't macdonalds supply mayonnaise in the same way as it does ketchup?

Fantastic counter staff, highly recommend

It's Maccy D's - standard fare, you have to get the nugs tho right??

Stay away coffee was piss water after the third time going in got my money back want to cost coffee over the road

Been into this one a few times recently as it's the closest one to where the site was en route. Great food, hot and prepared properly, very little grease in comparison to some others I've eaten from. The problem with this branch is the service is THE worst I have experienced in the Golden Arches. Went in to get breakfast, not busy when we arrived and parked, only 5 customers inside with 4 sat eating and the 5th was waiting for his food he had ordered from the screen as we entered. Used the screen to order and our food came out about 5 minutes before the other customers food even got to the counter. I had ordered a regular iced strawberry lemonade and when checking the order before leaving (as always), I noticed there was no straw for the drink. I went back to the counter and all staff were in other areas and none were working the counter so I called out and asked for a straw in the hope a staff member would at least acknowledge my request.... Nope, no such luck! 2 members of staff walked past the door on the other side where the drive thru serving window is - no acknowledgement. So I called out a second time, louder than the first request but not shouting - I have a deep voice and COPD keep in mind - and after a couple of minutes of waiting, another member of staff walking past the opening into the kitchen saw me and still no acknowledgement to my request for a straw. So after a couple of minutes waiting again, I raised my voice and projected it throughout the store, over the top of every noise going on but still not shouting. Within less than 5 seconds the manager side stepped out of the area where the drive thru window is, the way he stepped through the door indicated he had been working the other side of the wall and had chosen to ignore me - the customer who has been given their order without a straw for the cold drink and none were out in the restaurant area as I had checked this before even going to the counter - and he then has the cheek to tell me not to shout, I hadn't shouted I had projected my voice there is a difference between the two. My point is the branch manager chose to ignore a customer making a reasonable request to continue whatever he was doing, (I am an ex-kitchen manager) as a manager you are supposed to lead by example - no wonder the other staff members didn't acknowledge me with leadership like him leading by example. Are you not also trained as a manager to deal with heated situations by not antagonising the situation by giving attitude or being rude towards the other party, you're supposed to be diplomatic and reassuring in these moments. I truly believe we all have bad days/moments but within your customer service based job role within a company as well branded as McDonald's, you should not direct your bad moments towards others, whether staff and especially not towards a customer. This branch manager requires either further training in the areas raised in this review or demotion to a position where his contact with customers is at a bare minimum. Shame really as otherwise this review would have been different but after this experience in this branch, I really will drive on by this branch from now on. Thanks but NO THANKS, leaving this branch of the Golden Arches to either up and die like the weed it is......

Food was missing when it was delivered When I called them, they said they would not bring the missing portion, so one person was left without food

Parking Compact... Disabled Parking Bays Full. They We therefore opted to eat were exceptionally in the car,,,as hubby needs to open his door fully to get out. Just one of those things ...

Potentially slowest McDonalds in the local area. It took over 30 minutes to sort out a basic order. I used to go here all the time but now it has gone downhill. Cooking food using a magnifying glass may actually be quicker than trying to order food here.

I ordered my food on the app. I barely waited 3 mins for it tobe delivered piping hot to my car. What a service!

Nice place. Varies games for children to play. Best place for Family

Service was exceptional at St Ives store. 7 am for breakfast...... this is what I got....... 1x sausage patty 3x pancakes No butter... Not happy

Food was good and hot and service was reasonable not a long wait probs one best ones around the area

Nice terrace and kids play area

Stone cold, order completely wrong and the bottle orange was out of date and disgusting Please get your stuff sorted

When going through the drive-thru, make sure you check your order, even if you are in a hurry. This McDonald's has given me the wrong order twice now, and make sure you ask for a receipt if they do not provide one

This is the only store that still charges for sauces, and on multiple occasions I've paid and never got them. When asking the staff they said I should have called the store, for 10p sachets it's not worth it, getting little to zero customer care is worth mentioning though. Go to another maccies, highly recommended Caxton's one.

we allways use the drive through and usually end up waiting a while, our food is often wrong and sometimes theres been 1 thing missing, used to be much better.

Ordered mc,chicken sandwich no mayo, + ketchup, plus 2 other standard mc,chicken sandwiches, on arriving home discovered that the burger with ketchup had no chicken either, so it was just a lettuce & ketchup burger.

The staff always friendly never had someone depressed yet like most other mcdonalds. Always ask if using app which I do. If a problem arises they always sort it quickly and happy to help as much as possible. Excellent service

It's Just another McDonald's without the thought of the disabled wheelchair user in this newly built building.

Not the best, food like warm and extremely slow

Not clean, employees were just sitting and laughing, slow servixe at the counter. Had to wait 10 minutes for an ice-cream

Had to constantly repeat myself ordering only McFlurry’s and they got it wrong 4 times and I got over charged by quite a lot, pretty useless there.

Got my order wrong 3 times this month

Would rate better but recently when ordering they haven't been capable of getting the order right I've started wanting to try different things from there but each time they forget it in the order. But otherwise they are normally pretty decent.

Dirtiest McDonald's I've been to. Floor was filthy, food everywhere and it wasn't even a busy day. Food was cold but to be expected with maccers!

One of the worst McDonald's in the UK

Ordered a sausage & bacon McMuffin and got a triple sausage McMuffin…. Can’t take it back when it’s on delivery 🤦🏼‍♂️

Took our 10yr old grandson for a meal. He thoroughly enjoyed it. We enjoyed ours as well. Very quick service and nicely cooked. Will go back again.

Polite young man on the till, quick service.

Always slow. Have been given the wrong order on 2 occasions in the last couple of months. Don't waste your time.

Standard McDonald's drive through.