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OpinionsNoteGoogle1.0453.8

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We ordered 31 happy meals and additional food for my daughter’s 6th birthday. We took the food away to the place we were having the party and the food order was spot on. The staff never came across annoyed that they were having to work hard on one order and helped us out to the car with the items! One even saw that I had left my phone on the counter and made sure I got it back safe and sound! We’re just really thankful as I was stressing about it and the guys at the store made it 100% ‘enjoyable’. Huge thank you, also to Abbey who took the call initially and passed it onto the team in preparation and the gentleman looking after us at the store on Saturday was absolutely lovely. I’ve completed the online feedback form too, I hope this makes its way into the restaurant for praise.

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Georgina Goodjohn . 2024-12-01

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Can't complain its Maccy d's ain't it.

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Wayne Huggins . 2024-11-29

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Ordered 3 items . Took 14 mins . Staff being and doing there best however seemed focused on prioritising the drive through and Uber eats . when bacon egg muffin arrived wasn’t great Added to this review . Shocking waiting times

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Darren Young . 2024-11-17

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Some are bad and some are good and this one is not bad

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Ocean . 2024-11-16

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McDonalds, usual formula, filled a gap.

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Jayme Cooper . 2024-11-08

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Mc Donald's. They fill the needs for all . Would always recommend wrap of the day

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Malcolm Shoebridge . 2024-10-19

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Service is sooooooooooo slow!!!!!

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Lewis Smith . 2024-10-12

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4/5 times I use this McDonald’s they get my order wrong when there is quite literally a sticker on the wrapper saying what it should be and then make it a chore to get it corrected. My most recent visit had me go in and change an item because it was incorrect only to give me a replacement that was also incorrect…

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Kane Innes . 2024-09-25

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It's McDonald's, what's not to like?

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Mike Watts . 2024-09-19

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I had a breakfast roll. It was thrown together, but that is normal for McDonald's. I use the app to order, but here it didn't work properly. I spoke to a staff member who put my order straight through for me.

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Maryanne Collinson . 2024-09-07

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The coke here doesn’t taste right.

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Reid Anderson . 2024-08-21

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Food is always hot. However we always have something missing in this case they missed 2 brownies a apple pie and a chicke mayo. They wasn't even that busy

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thecrazypotato123 . 2024-08-20

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Best McDonald's by miles. The food is always fresh and hot. Hardly ever have things out of stock or machines not working, like the one in Cambridge.

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Catherine Darler-Ballard . 2024-08-20

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It seems that people that work there don’t wanna work there because how hard is it to put a dip in the bag? Pathetic.

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Dariusz . 2024-08-17

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Always get the orders wrong. Staff don't seem to have any customer service training. Today I waited 25 minutes in store for my order. When I chased they couldn't do find the order (ordered from self service kiosk). Eventually food arrived and reason it wasn't made was because they didn't have the cookie I ordered🙄 I asked for a refund for the cookie but only only one till was working. With I queue I left. No apology given.

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Melanie Barbet . 2024-08-07

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Awful. Always get orders wrong, always delayed. Order took an hour to leave and instead of canceling it they decided to just keep dragging it out and assigning new riders, then giving attitude on the phone when called. AVOID. Worst mcdonalds in the UK.

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Jakub Wronski . 2024-07-24

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Pretty quiet even though school holidays had started. Place very clean and pretty large. Had problems with the App so used the screens to order and the App generated code. Large car park.

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James O'Connell . 2024-07-23

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Coke had no ice really warm food cold missing items very rude staff won’t ever be returning.

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Hissy . 2024-07-15

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Used the drive through...food ok...it's McDonald's 🙂

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Malcolm James . 2024-07-14

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The app never seems to recognise that I have arrived, I always need to visit the counter to see a member of staff, unfortunately staff now seem less concerned about customers waiting to be served as there is an online ordering system inside the premises

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Pete Milburn . 2024-06-27

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What can I say... its a McDonald's... usual menu... reasonable service. Sometimes there's more of a wait than others. Sometimes when you ask for extra pickles you only get one slice, other times you get a few. They're really poor at letting you have your receipt.

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Christine Savage . 2024-06-12

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Terrible food. Waited in drive through for 25 mins. Avoid if u can it’s always shocking

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Samuel David . 2024-06-12

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Ita placed in a very convenient place. A 15 mins walk from st ives centre.

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MD Hasan Rahman . 2024-06-09

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Liked the place and we had fun, but must say the playground for kids is full of food and drings seems like it hasn't been cleaned in ages

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Valentin Tudor . 2024-06-07

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Fantastic customer service as always. Staff always polite.

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Annette Barnes . 2024-05-29

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Usual McDonald's expectation's, nice to eat outside on a sunny day except the kids play area was closed of for some reason.

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daniel reid . 2024-05-27

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Incompetent staff. Even more Incompetent managers! Every time they send a mcdelivery order, part of the meal is missing. Wait for it, the best part is that they tell you that there's nothing they can do to resolve the situation. 6 times is no longer a mistake, purely a lack of attention to detail.

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Atinuke Adigun . 2024-05-25

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Bit dirty everywhere but a lot of people so sadly it's expected

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Chris Few . 2024-05-18

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Quite possibly one of the slackest McDonald's on the planet ! Dare I ask you the 7 signs of a good french fry ? Probably not because on almost every occasion I have used your restaurant I get cxxp french fries....such a disappointing restaurant...😡

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Steve K . 2024-05-14

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services are not good, waiting long time to make a order. Cold coffee!!

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Magdalena Kingra . 2024-05-06

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Excellent, very clean, friendly and speedy service

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Derek Mansfield . 2024-05-06

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Always forget items in your order happened over 5 times now

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Michael Sparks . 2024-05-03

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Items are always missing when ordered online and delivered. No ice in drinks again and chips are always cold. Why is it so hard to get the orders correct?? Usually from the drive thru much better.

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Lydg Squidge . 2024-04-12

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I traveled here to meet some friends I have met before from the Internet, was really good it was a nice sunny day, plenty of room out side good shade too with the set up they had. Food was less then normal and I had to ask for lettuce on my quarter cuz they have taken that option off the self service menu board. The food was dry little cold was a shame really. The manager was very good about tho, but was very slow to see that there was a customer waiting at till.

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darkninjamoose . 2024-04-09

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Something wasn't right ...none of the food I had had the classic McDonald's smell or taste. Very odd McDonald's experience. This McDonald's is also one of the more expensive sites and I don't see why. It is actually cheaper to go to the McDonald's at the nearby service station.

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Priya Hari . 2024-04-09

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Quick for once, and they got the order correct.

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Kevin Keeble . 2024-04-06

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Don't understand this McDonald's...Always a ridiculous wait on food, staff running about not really doing much. Food cold, and absolute Chaos at 11pm at night. McDonald's head office you need to sort this out asap

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Guido Cobbaert . 2024-03-29

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Clean environment, friendly staff, food was freshly cooked; in summary, an overall satisfying experience.

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Andrew Crowter . 2024-03-28

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Useless. Time and time again they miss things off your order.

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Adam Bellzinho . 2024-03-23

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Two stars because it's convenient. Generally awful but when you're in a rush...

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James Gardner . 2024-03-23

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Always clean restaurant and quick service

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tommy tomek . 2024-03-20

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Never quiet if your order will be right from this branch. Always check before you leave drive thru or sit down inside. They don't mind re making the order but be nice to have it correct more times than not.

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Nicky Smerdon-Goodman . 2024-03-11

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Fairly consistent, the chips are sometimes a let down. Milkshake machine always seems to work

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Craig Laurence . 2024-03-09

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Visited this McDonald's location since 2020 and it's always been the best in the area. Much better than the one over at the Cambridge Motorway Services or Huntingdon. Drive thru and car park can get very busy at lunchtime after 1130am. Our orders have always been correct and wonderful service by the staff whetherwe dined in or the drive thru. I fully recommend this location for fast, hot food.

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John Manning . 2024-02-19

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Very solid McDonald's, fast service and friendly staff. Would recommend for anyone wanting some fast food in St Ives.

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Oliver Swope . 2024-01-30

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Once again the food was awful! The chips tasted of old oil and barely any salt and the drinks were basically weird flavoured water! I am so sick of this McDonalds. DO NOT VISIT

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Elly Coppen . 2024-01-30

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Usual good food and swift service

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David Perrott . 2024-01-24

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Waited 10 minutes for porridge by then mcmuffin was cold

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Elaine Holloway . 2024-01-19

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Only ever used the drive through. Been a couple of times and get a breakfast muffin and a drink. Definitely not the best breakfast, more the cheap it'll do type.

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David Brignell . 2024-01-15

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Took a while for the food which was barely warm, food was decent and decent customer service

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Josh Smith . 2024-01-09

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The St Ives Branch is the BEST McDonald’s in the country. The friendliest and most efficient staff who always make you feel welcomed and appreciated. The team are fantastic and always impressed with the service.

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W Shotton . 2024-01-05

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This branch is simply fantastic. Very good. People tell me all the time that when I want to go to the best McDonald’s I should come here. And they are right. The service is great, the food is wonderful, the team are so friendly. Will definitely be back!

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Donald Trump MAGA . 2024-01-05

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Fantastic service and great team

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Wild Fire . 2024-01-05

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The staff at the St Ives branch are always friendly, and respectful. The best McDonald's I’ve been to. Always a pleasure.

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Sue Fisher . 2024-01-05

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The worst McDonalds branch in the country. Service is slow, food is badly cooked and the restaurant is full of delivery drivers creating a bad atmosphere. New management is desperately needed at this branch.

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Philip Tolley . 2023-12-26

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Food was not hot enough just about warm.

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John Gillard . 2023-12-21

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Always mess up the orders. No matter how large or small.

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mark rose . 2023-12-15

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Got 2 breakfasts 2 double sausage meals meat was over cooked burnt and dry . Hash brown was cold and about 4 mm thick coffee was cold one of worse McDonald's I've been to

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Colin Backhouse . 2023-12-12

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Ordered Sweet & Sour dip and I got Sweet Curry

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Natalie Harden . 2023-12-06

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Slow service for walk in customers. Ordering at the drive through then bring your food inside to beat the system

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Adam Morris . 2023-12-06

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Nice and clean place. Friendly and helpful staff.

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Daniel Jasinski . 2023-12-02

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Standard McDonald's, so as expected fast food and good service

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Jason Swain . 2023-11-18

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Positives. Food was hot and nice, plenty of seating and good polite service. Negatives. Why doesn't macdonalds supply mayonnaise in the same way as it does ketchup?

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Mike Spruce . 2023-11-17

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Fantastic counter staff, highly recommend

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Tony Leslie . 2023-11-16

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It's Maccy D's - standard fare, you have to get the nugs tho right??

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[LAG] Shikanu . 2023-10-20

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Stay away coffee was piss water after the third time going in got my money back want to cost coffee over the road

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Lee Middleton . 2023-10-18

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Been into this one a few times recently as it's the closest one to where the site was en route. Great food, hot and prepared properly, very little grease in comparison to some others I've eaten from. The problem with this branch is the service is THE worst I have experienced in the Golden Arches. Went in to get breakfast, not busy when we arrived and parked, only 5 customers inside with 4 sat eating and the 5th was waiting for his food he had ordered from the screen as we entered. Used the screen to order and our food came out about 5 minutes before the other customers food even got to the counter. I had ordered a regular iced strawberry lemonade and when checking the order before leaving (as always), I noticed there was no straw for the drink. I went back to the counter and all staff were in other areas and none were working the counter so I called out and asked for a straw in the hope a staff member would at least acknowledge my request.... Nope, no such luck! 2 members of staff walked past the door on the other side where the drive thru serving window is - no acknowledgement. So I called out a second time, louder than the first request but not shouting - I have a deep voice and COPD keep in mind - and after a couple of minutes of waiting, another member of staff walking past the opening into the kitchen saw me and still no acknowledgement to my request for a straw. So after a couple of minutes waiting again, I raised my voice and projected it throughout the store, over the top of every noise going on but still not shouting. Within less than 5 seconds the manager side stepped out of the area where the drive thru window is, the way he stepped through the door indicated he had been working the other side of the wall and had chosen to ignore me - the customer who has been given their order without a straw for the cold drink and none were out in the restaurant area as I had checked this before even going to the counter - and he then has the cheek to tell me not to shout, I hadn't shouted I had projected my voice there is a difference between the two. My point is the branch manager chose to ignore a customer making a reasonable request to continue whatever he was doing, (I am an ex-kitchen manager) as a manager you are supposed to lead by example - no wonder the other staff members didn't acknowledge me with leadership like him leading by example. Are you not also trained as a manager to deal with heated situations by not antagonising the situation by giving attitude or being rude towards the other party, you're supposed to be diplomatic and reassuring in these moments. I truly believe we all have bad days/moments but within your customer service based job role within a company as well branded as McDonald's, you should not direct your bad moments towards others, whether staff and especially not towards a customer. This branch manager requires either further training in the areas raised in this review or demotion to a position where his contact with customers is at a bare minimum. Shame really as otherwise this review would have been different but after this experience in this branch, I really will drive on by this branch from now on. Thanks but NO THANKS, leaving this branch of the Golden Arches to either up and die like the weed it is......

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William Wynn . 2023-10-01

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Food was missing when it was delivered When I called them, they said they would not bring the missing portion, so one person was left without food

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Tomek Chojnacki . 2023-09-30

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Parking Compact... Disabled Parking Bays Full. They We therefore opted to eat were exceptionally in the car,,,as hubby needs to open his door fully to get out. Just one of those things ...

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Sue Cousins . 2023-09-09

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Potentially slowest McDonalds in the local area. It took over 30 minutes to sort out a basic order. I used to go here all the time but now it has gone downhill. Cooking food using a magnifying glass may actually be quicker than trying to order food here.

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Ross . 2023-08-22

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I ordered my food on the app. I barely waited 3 mins for it tobe delivered piping hot to my car. What a service!

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Anne Kellegher . 2023-08-17

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Nice place. Varies games for children to play. Best place for Family

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Sandeep Adakmol . 2023-08-15

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Food was good and hot and service was reasonable not a long wait probs one best ones around the area

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Joshua Smalley . 2023-08-11

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Service was exceptional at St Ives store. 7 am for breakfast...... this is what I got....... 1x sausage patty 3x pancakes No butter... Not happy

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Darren Stone . 2023-08-11

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Nice terrace and kids play area

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jez zza . 2023-08-09

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Stone cold, order completely wrong and the bottle orange was out of date and disgusting Please get your stuff sorted

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TheHeavymetalpig . 2023-08-08

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When going through the drive-thru, make sure you check your order, even if you are in a hurry. This McDonald's has given me the wrong order twice now, and make sure you ask for a receipt if they do not provide one

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Jessa Brandy . 2023-07-19

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This is the only store that still charges for sauces, and on multiple occasions I've paid and never got them. When asking the staff they said I should have called the store, for 10p sachets it's not worth it, getting little to zero customer care is worth mentioning though. Go to another maccies, highly recommended Caxton's one.

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NMC . 2023-07-14

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we allways use the drive through and usually end up waiting a while, our food is often wrong and sometimes theres been 1 thing missing, used to be much better.

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Shannon O . 2023-07-06

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Ordered mc,chicken sandwich no mayo, + ketchup, plus 2 other standard mc,chicken sandwiches, on arriving home discovered that the burger with ketchup had no chicken either, so it was just a lettuce & ketchup burger.

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Millhouse 2010 . 2023-06-10

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The staff always friendly never had someone depressed yet like most other mcdonalds. Always ask if using app which I do. If a problem arises they always sort it quickly and happy to help as much as possible. Excellent service

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Catherine Howell . 2023-06-02

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It's Just another McDonald's without the thought of the disabled wheelchair user in this newly built building.

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A D . 2023-06-02

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Not the best, food like warm and extremely slow

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jim snook . 2023-05-27

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Not clean, employees were just sitting and laughing, slow servixe at the counter. Had to wait 10 minutes for an ice-cream

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Ciprian Munteanu . 2023-05-24

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Had to constantly repeat myself ordering only McFlurry’s and they got it wrong 4 times and I got over charged by quite a lot, pretty useless there.

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Jason . 2023-05-19

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Got my order wrong 3 times this month

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Billy Scott . 2023-05-16

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Would rate better but recently when ordering they haven't been capable of getting the order right I've started wanting to try different things from there but each time they forget it in the order. But otherwise they are normally pretty decent.

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Onesarcyguy . 2023-05-06

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Dirtiest McDonald's I've been to. Floor was filthy, food everywhere and it wasn't even a busy day. Food was cold but to be expected with maccers!

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Sarah Medley . 2023-05-01

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One of the worst McDonald's in the UK

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fredric thomason . 2023-04-21

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Ordered a sausage & bacon McMuffin and got a triple sausage McMuffin…. Can’t take it back when it’s on delivery 🤦🏼‍♂️

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BOBA F3TT . 2023-04-20

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Took our 10yr old grandson for a meal. He thoroughly enjoyed it. We enjoyed ours as well. Very quick service and nicely cooked. Will go back again.

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Pete Eichner . 2023-04-16

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Polite young man on the till, quick service.

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Nadine . 2023-04-13

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Always slow. Have been given the wrong order on 2 occasions in the last couple of months. Don't waste your time.

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Liann Hunter . 2023-04-10

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Always slow service here but 20 minutes in the drive thru is ridiculous. One guy seemed to be trying to do everything.

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Graham Foster . 2023-04-09

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Standard McDonald's drive through.

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Louise Reay . 2023-04-09

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Great place for fast food and brilliant service

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Kathrine Rich . 2023-04-08

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2nd UPDATE They still get over 90% of our orders wrong. UPDATE They mostly get it wrong. Check EVERYTHING before you drive away. Original Review It's a McDonald's, you know what to expect. Sometimes they get right, sometimes they get it wrong, that's okay.

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Ed Goodman . 2023-04-06

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Something always missing ! Sauces, wrap, burger, something! This is not the first time!!!

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Márta Tóth . 2023-04-03

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This site always seems to forget to put salt on the chips.

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Haydn Day . 2023-04-03

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The slowest service I have ever experienced at any Mcdonalds.

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The ManeEvent . 2023-03-21

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