McDonald's in Midlothian

My juices where spilt every where

Actually dont think i've had an order this year from this macdonalds branch that didnt completely mess up the order or have missing items. This review: hash brown missing from breakfast meal. Not going to bother with Straiton McD's again.

Didn’t come with everything we ordered and was cold half of it

For about the 20th time there stuff missing from my order a whole happy meal and a sweet chilli chicken wrap missing

Everything great apart from the chips were a little cold.

Missing the juice and meal is luke warm at best driver never had it in a heat bag

item not delivered drive around address in circles 2nd time this week same McDonald's drivers

Food was freezing I paid for sauces I didn’t receive

The food was cold and also the milkshake was watery and warm and never got my sweet chilli sauce l paid for

They were good once but i think they care more about profit than customers

Ordered 3 large meals recived a free ice cream only delivered ice cream no contact to say no food

awful, ordered burger. didn't come. ordered 9 nuggets and 6 came

Absolute joke, missing almost all my order!!

Excellent service. Delivery on time by a friendly pleasant driver. Thanks again

ALLWAYS something missing from MCdonalds, so one person eats the complete meal and the other one watches. How difficult is to fulfill an order???

Nuggets and chips arrived inedible- saturated in Coca Cola.

Food very cold and everything spilled in the bottom of the bag. The order was also wrong and a burger instead of mccrispy even although it said mccrispy on the box. Awful!

Full Drink spilled into my McFlurrys

Ordered a relic meal for two and they never gave me any fried when meals meant to come with two medium fries ordered and got charged for a chocolate milkshake and ended up with a coke

took over an hour to get here when it said 10-25 mins

Order came 1,5 hours late. Never actually got it.

I waited over 1 hour to be assigned a driver. When the food arrived it was Cold!!!! Not happy with this! I want a full refund

Every time I visit it's the same staff rushing about and the same 4 or 5 staff standing chatting, laughing and basically watching their phones,how managers allow this is beyond me.it must be an awful place to work if your coworkers are clearly lazy and have no intention of working as a team or sharing the workload

Food was cold and sadly items missing on delivery.

Yeh delivery was good but food was ruined as juice had spilt over everything so basically no food an no drinks this is bad

Perfect Food and Excellent delivery. 5*

My food was not delivered, the driver was in the my area then completed the order without my code and left. I have received information that I will have to wait to receive a refund for the food I have purchased and not received.

Worst delivery I’ve ever had all juices were half empty and missing chips and a cheese burger aswell , really disappointed

Food was cold and didn’t give us the drinks

Missing bottom burger bun. Missing straws. Missing Napkins

missing items from my order happrning way too often and never put straws or napkins i the bag either

2nd week in a row that the fries from our meals have bot been delivered, not good. food was warm though which was good

Are you a fan of surprises? Hate condiments? Do you have loads of time and cash? Enjoy watery McFlurrys? Well, this branch of McDonald’s is perfect for you. You’ll be surprised to find that only 70% of your order is correct, almost 100% of the time! “Condiments (that you pay for) - what are they” - McDonalds, Straiton employees, 2025. You’ll need plenty of time and cash so that you can bin your incorrect order and then waste more of your time going to a different food chain that actually takes a bit of pride in their work. However, if you’re a fan of watery McFlurrys, stick to Straiton - they’ll take your order, hand you your McFlurry and then send you to wait while they rustle up whatever McMystery meal they fancy - all whilst your DESSERT melts. Perfect!

Drive thru closed. Wanted breakfast in the morning but that was the scene.

Wrong order delivered. Ordered a Big Mac meal but got chicken nuggets.

Food was freezing and not up to standards

Breakfast wrap, missing bacon, sausage and hash brown! Pancakes, missing syrup. Cheesy and bacon wrap, missing the bacon. Hash browns were cold!! Absolute joke!!!!

Great food and perfect delivery despite road closures!

very courteous delivery guy...great service 👌

Left out garlic dippers you would think almost £30 for a meal and two happy meals with a saver burger and a side they would remember the side!

No chips. How is it even possible to be so bad at this? How can you never get an order right. This branch of McDonald’s is truly incapable of putting a list of items in a bag.

Wrong items, missing items and cheese sauce all over the bag and boxes

Your website said 15-20 mins, I placed the order and it changed to 30 mins, it updated another 3 times and was over and hour and a half. Food freezing!!! Waste of money

there was no free cheese burger as the app instructed me.

I received full wrong order. I had order 3 milkshakes , 20 chicken nuggets amongst other things, and received 1 iced drink and 9 nuggets and very cold chips, waited almost 1 hour and wont be ordering from them again, complete disgrace

Not all McDonald’s are made the same, this place is tiny and very poorly laid out. The food wasn’t particularly tasty, it was pretty bland compared to others. The coke was pretty much coloured water and part of my order was wrong but that’s a typical McDonald’s thing though. What was apparent in this restaurant was the level of DEI, I could have been mistaken for thinking I was New Delhi or Mombasa. Toilets were spotless though.

I'm always here every week every day the janitor that works there is so sweet and helpful always offering to take my tray

I haven’t got my order as it should have been 54 Gilmerton Dykes crescent not Gilmerton dykes street but was delivered to Gilmerton dykes drive as I followed driver on app

Can't even get the order right and won't deliver missing items. mcmuffin meal ordered and they didn't deliver the mcmuffin. useless

First time ordering from here and it was honestly the best experience, food hot,early and quick, nothing missing and fries salted

friendly.driver and food still nice n hot.

McDonald’s needs to do something about always using brown bags for every order, so many time I am left without juice or without food because I have 2 food orders or 2 lots of juice because the brown bags gets mixed up and someone else is away with either my food or drinks from the order. On a rare occasion they get it right.

Cold chips, no salt and missing items

the whole order was freezing cold absolutely shocking and a £3.50 refund for nearly £22 of cold food is an utter disgrace

food was nice and hot , delivery dude was nice chat

I am consistently not receiving my total order. There is always something missing ! and constantly having to partially refund is just annoying.

Everything was stone cold ,shocking!!

didn't get my ordered porridge

This is our favourite McDonald's. The food is always hot. And arrives fast.

My food was absolutely freezing and my juice spilt over the bag

food was cold, chips completely inedible, not even salted. apple pie was more than an hour past it's discard time and also inedible. this branch has serious issues with food quality control.

drinks were delivered upside down so spilled all over my floor once i tidedup the mess food was cold thanks

the order was wrong . i ordered a plain cheeae burger happy meal and the burger came with sauce and pickle on it

food was cold when it arrived. was only a 30 ish minute wait but still cold

everything that should have been hot was freezing cold

There was only 6 chicken nuggets and the chip was like half full

Food always cold last time I order from here

All I can say is that, it's mcdonalds. A normal mcdonalds, the waiting time is long. But the staff are nice and it's clean

Didn't receive some of my items.

usually I have missed items but the last few times I've received everything I've ordered

The delivery driver was lovely - she was from Brazil and seen my Corinthians football shirt which was a nice exchange 🙂

Every time I call the store they answer and don’t say anything and people are talking in the background it’s rude I wasn’t even calling to complain and last time they put my drink in with the food spilled everywhere

Only half the given had to go back for the other half and baby changing room locked standing there for ages thinking someone was in it when my toddler needed changed with numerous members of staff walking past and not even bothering to tell me, had to change her standing up in the woman’s toilet

I have to order a customized cheeseburger and they always send me a box of pickles no burger and cheese!

I wouldn’t even give them a star who would send two boxes with just cheese at the bottom of the box I payed over 25 pounds for a meal and that’s what I got it’s unbelievable

We got a delivery at work. The chips and burgers were cold when we got them delivered. Wan't the best meal we've had from them . Won't be doing a delivery again any time soon

The food was tasty and pretty warm :D

Was left on doorstep with drinks spilled

Half the order was missing. Coke had spikt everywhere. Disappointed and hungry.

always no paper straw for banana milkshake

driver was loveky food brilliant

Always make sure customer service is number 1 deserts always amazing

Good for a quick late night meal. Had to wait a while, but the food was fresh and tasty

Delivery driver was lovely. Very friendly.

The driver was lovely,polite and happy to be there.The food was warm and every item was delivered,all sauces and dips were included plus extras. The service was great.

Complete wrong order. And the food I did receive was freezing cold. My kids were so disappointed in not receiving their treat!!!

Food was cold and cold had leaked in bag

i was missing 2 chicken nuggets and my bag was open

The restaurant went oTT on the sauce on the burger Tf

evebeytine I order from Macdonald's there's always food or a drink missing order sauce an never comes an never get refunds still waiting for a refund for over £50+ for an order I never got any of think be last time il be ordering from Macdonald's

Half my food was cold. I paid good money for this not to happen

Food was cold missing items and terrible delivery

Order was wrong had things missing from order

ordered a meal on just eat for my partner and myself and received the entirely incorrect order.unsure wether this was a delivery driver error or a restaurant error, attempted to call restaurant but the line rung out twice and now is seemingly switched off.

Order was missing items and others were wrong amounts

Food was good. Delivered promptly so still hot. Had to give one star because we paid nearly £10 for a Minecraft Big Mac meal and didn't get the collectable. Ten bucks for a normal Big Mac meal. The limited responses in the 'order was missing something ' section is poor too.

Our order arrived almost 3 hours after ordering. Throughout this time, the expected delivery changed about 5 times- it would reach 15 minutes then jump back up to 50mins. The ‘food was being prepared’ and ‘the courier was at the restaurant’ for almost 2 hours and when he delivered, he told me he had only just got there. Every single item that we ordered is stone cold. The Diet Coke and oasis that we ordered came as 2 bottles of water. Please refund asap, thank you.

Food was cold and not the right food what I ordered

Ordered at 8pm and delivered at 9.30pm!!!

Everything i got was correct but the chocolate brownie, instead of a brownie i got a berry muffin. I dont even like berries or muffins, thanks but the muffin instead of the brownie upset me, i really wanted a brownie :(