McDonald's in Midlothian

This is our favourite McDonald's. The food is always hot. And arrives fast.

All I can say is that, it's mcdonalds. A normal mcdonalds, the waiting time is long. But the staff are nice and it's clean

Only half the given had to go back for the other half and baby changing room locked standing there for ages thinking someone was in it when my toddler needed changed with numerous members of staff walking past and not even bothering to tell me, had to change her standing up in the woman’s toilet

Every time I call the store they answer and don’t say anything and people are talking in the background it’s rude I wasn’t even calling to complain and last time they put my drink in with the food spilled everywhere

We got a delivery at work. The chips and burgers were cold when we got them delivered. Wan't the best meal we've had from them . Won't be doing a delivery again any time soon

Good for a quick late night meal. Had to wait a while, but the food was fresh and tasty

The driver was lovely,polite and happy to be there.The food was warm and every item was delivered,all sauces and dips were included plus extras. The service was great.

Complete wrong order. And the food I did receive was freezing cold. My kids were so disappointed in not receiving their treat!!!

Food was cold and cold had leaked in bag

i was missing 2 chicken nuggets and my bag was open

The restaurant went oTT on the sauce on the burger Tf

Food was cold missing items and terrible delivery

Half my food was cold. I paid good money for this not to happen

evebeytine I order from Macdonald's there's always food or a drink missing order sauce an never comes an never get refunds still waiting for a refund for over £50+ for an order I never got any of think be last time il be ordering from Macdonald's

Order was wrong had things missing from order

Order was missing items and others were wrong amounts

ordered a meal on just eat for my partner and myself and received the entirely incorrect order.unsure wether this was a delivery driver error or a restaurant error, attempted to call restaurant but the line rung out twice and now is seemingly switched off.

Food was good. Delivered promptly so still hot. Had to give one star because we paid nearly £10 for a Minecraft Big Mac meal and didn't get the collectable. Ten bucks for a normal Big Mac meal. The limited responses in the 'order was missing something ' section is poor too.

Everything i got was correct but the chocolate brownie, instead of a brownie i got a berry muffin. I dont even like berries or muffins, thanks but the muffin instead of the brownie upset me, i really wanted a brownie :(

Our order arrived almost 3 hours after ordering. Throughout this time, the expected delivery changed about 5 times- it would reach 15 minutes then jump back up to 50mins. The ‘food was being prepared’ and ‘the courier was at the restaurant’ for almost 2 hours and when he delivered, he told me he had only just got there. Every single item that we ordered is stone cold. The Diet Coke and oasis that we ordered came as 2 bottles of water. Please refund asap, thank you.

Food was cold and not the right food what I ordered

Ordered at 8pm and delivered at 9.30pm!!!

Burnt my chicken nuggets and put charged for something that I didn’t even order

Delivery time kept getting pushed back and when arrived food was cold

The delivery time kept getting changed and the food must have been lying all that time, it was freezing cold and the juice was spilt all over the bag

Didn’t even receive any food just got the drinks this was a £40 order and we received nothing but the drinks cannot even get in contact with the restaurant.

still the wrong address you are trying to send courier.folling the address given on special instructions, courier called me to confirm and was very pleasant. Unlike previous courier who went in to a private house left it inside and then asked me to go in to a stranger house and retrieve my cold food. he eventually retrieved the food and left it on the pavement. SO THANKS and well done to the courier this time. if all couriers were like this I would start tipping!!

My order did not come. And I am still waiting for help

forgot my chips and mozzarella sticks absolutely furious

Ordered x2 plain cheeseburger, one came with ketchup, son not chuffed

Food is always great but always forget straws for drinks so pointless having milkshakes

2 missing items- no chicken selwctbor fruit shoot with happy meal

Best McDonald’s I’ve had, all they needed to do was make sure everything was included

poor show. Previously i praised them for remembering the straw for the first time in months but they returned to their usual poor performance and missed the drink entirely this time. honestly could train monkeys to read and fulfill orders with more accuracy. food was hot at least, but no drink.

Half order missing I need a refund

I ordered the family of 4 deal and I have received my order with no chips AT ALL

Chips were actually good and hot this time

Food missing as per usual absolute retartds that work there can beber fet a order right

Over the last 18 months or so, visits to this branch have been frustrating and infuriating. Occasionally there will be an item missing, or prepared incorrectly but I get not everything is perfect. However, almost without fail, every time I shop at this branch I will receive Apple Pies that are always past their discard time. Sometimes 20-30 minutes, a few times over an hour and a half and 1 occasion it was more than 2 hours. The knock on effect of waiting for fresh ones is that the rest of my take away order gets cold and it impacts the quality of the meal. I have spoken to the staff, managers and even Customer Services and am always told "processes will be put in place to prevent this happening again". But it ALWAYS happens again. They don't care about customers, they don't care about food quality, they just want your money.

first time ordering very pleased with delivery time, chips had started to go cold but overall both meals where good

food was actually hot to the touch, not just warm and they actually remembered the straw for the milkshake for the first time in months! it's sad to say that im impressed

delivered the food. and there was no food. only thing that they did get right was the drinks. everything else was missing

Didn't receive my order. I was waiting for couple of hours for it to arrive but it didn't arrive.

Missing items, seems to be a common thing

I ordered breakfast roll with extra sausage and brown sauce. It was packaged with correct order on wrapper but contained breakfast roll with ketchup and no extra sausage 🤦

burgers m salad not even on bun and cold

The driver was so sweet and friendly. Always good to have a driver that smiles

I wish I could leave a tip the delivery driver was kind and polite

o should not have to walk downstairs and outside to retrieve my order while the delivery boy chats to his friend in very unhappy

not happy about the fact everything was thrown in the bag

Unfortunately I ordered dips (and actually paid 70p) for an extra dip, and no dips arrived with the order.

guy was a bit rude but otherwise all ok

Nightshift staff here might actually have disabilities, can’t even make up an order right

Yet again, missing items from my order!!

Missing and wrong items with all food cold and not edible . Ice cream now a drink and milkshake wrong flavour paid

good was cold and not enjoyable

Missing item. You can only get a refund so took that. Ordered it again but had to pay extra for delivery!! So cost more than the original order!

I didn’t get the order itself. It was an awful experience

Juice was almost completely empty since it burst in the bag and soaked the whole order including my food

Something is always missing from the order. Now I had no sos to enjoy my chips with

forgot my extra sause but overall perfect

The meal was stone cold it was like the chips were still frozen.

I have a missing item. next time make sure that its all in the bag.

Great service and as usual lovely grub.

Food cold and drink leaking from bag

My whole meal and wrap was freezing cold

This was the second McDonald’s restaurant I’d tried order was cancelled with first restaurant. All in all I waited 2 hours and 2 orders for my food.

Fast service. Well cooked food. Clean seating area. Clean toilets. Chicken selects with barbecue sauce were delicious. Open 24 hours, so popular with Just Eat and Deliveroo orders. Recommended.

I had a Big Mac meal from here delivered to me on 14 February. The Big Mac was lukewarm and the fries were cold! Today have had a really upset stomach. Not impressed, very disappointing. Will not be getting food from here again.

Food was cold again i will be reluctant to order again

McDonald’s what’s happening enrytime a get there’s always something wrong ;(

missing burger from meal deal. drinks spilled inside drivers bag.

yet again no sauces sent seems to happen nearly everytimr with Macdonald's

Food was disappointing in that burger was lukewarm and fries cold!

cold food, took two hours, food was squished and empty

waited 3 hours. nothing at all. no refund.

missing a large amount from my order

I ordered 2 sausage and egg McMuffin meal and only got a sausage in the mcmuffin meals also there was no syrup with the pancakes

No sauces, cold food, really empty chips. So poor

Half of my McMuffin and egg looked like it had been eaten

gave us ZERO CHIPS i ordered CHIPS and got NO CHIPS

Food was cold and 1 of the juices had spilt out all over the bag & over straws which made them unusable not a happy experience for the £30 spent

Nothing was forgotten 😘 meal was hot and yummy

my order is not delivered..but its market as delivered!!!

delivery driver was very rude i left a note on my order telling him to phone me when he was outside and to not ring my buzzer but instead he spammed my buzzer which was on mute so i had no idea he was outside until i checked where my food was and it said he was round the corner so i went outside to wait for him but when i got down he said he had been there for ten minutes ringing my buzzer i tried to tell him the note i left but his english wasn’t very good im assuming and my food was cold.

Missing item Ordered meal No fries were delivered

terrible company deliverd wrong items like always

NO DRINKS AND HALF THE FOOD WAS MISSING!!

I often eat in this McDonald's. But not more after yesterday. This McDonald's has one so rude manager, Stefania.she is racist if you are from asian and african country. but not so with the natives

cold reused chips ,wrong milkshake,no dips

It's a McDonald's... all pretty much same.. but staff were friendly and helpful.. and service was really fast..

There was a missing item and I had to reorder . I was then charged £4.45 delivery . This should be refunded as not my fault I had to reorder but there is no way I can request this on the app

Took over an hour to arrive really not pleased with the time this took, Drinks were incorrect

I told them not to knock on my door because it will wake my family up and they did

My food never arrived so my kids were left without lunch

Mcdonalds get your portions sorted. Food was freezing when it arrived dont understand how as it was delivered on time, chips were stone cold and unedible for a large meal only about 10 bits of chips if lucky.

The staff at this branch of McDonald's need some serious customer service training. The staff were too busy gossiping, being on their mobiles, vaping outside and basically ignoring me as a paying customer who was waiting to be served whilst 5 staff were doing nothing. The manager/supervisor of this branch needs a wake up call!!!

Took over an hour from order and the food was delivered cold.

everything besides the Mr crispy

Very quick service. Not too busy. Plenty of parking on my visit. Strong WiFi too.