McDonald's in West Dunbartonshire

Poor service with 10 min+ wait times. Staff have no sense of urgency and often counter is unmanned. Self service terminal never has receipt paper. Restaurant has no atmosphere, feels like an empty canteen. Pricing has sky rocketed while quality falls. Carpark is cramped and poorly lit. Cars travel far to fast with the limited pedestrian safe zones. Delivery drivers are dangerously abandoned everywhere.

Two times I've gone in just to grab a MC flurry and haven't gotten 1 So I've decided just give up and I went to KFC

DO NOT ORDER Food was bone cold all staff need to get a grip

Nothing really change since the last visit. Place not even busy but still long waiting times as all the stuff prefer to sing and jump in the kitchen instead of getting some work done.

It's mcdonald's... The staff are really friendly, food is ok, the saving grace is the chicken nuggets

Piderasi took the take away order, came home to eat and the burger is missing

I ordered food to be delivered, as I write this I have been waiting over an hour and the app is telling me it will be another hour. What a disgrace, and they say I can't get a refund, I'm sure once it gets here some time this week there will be something missing from the order. Order a pizza instead. Update. The food arrived and it was frozen and the ice cream was melted what a total scam the McDonald's delivery is. Don't use it because they couldn't care less about you.

Staff messed up order went into branch to collect missing items, was left ignored at the till by numerous staff members who all seemed to be having a carry on and laugh with each other rather than working. I say this as I stood waiting at till area and a few of the girls made eye contact but not once took the initiative to ask why i was waiting there. Only people who could be seen working on the floor was the cleaner and the poor boy who was running out to the cars on the cold wet night with the backed up orders. One Staff actually had to cheek to ask where he had been before asking what I wanted. No apologies made for the 10min wait or even for the messed up order. Another customer came to till area to ask a question and was ignored also, he went and spoke to the cleaner who helped him. No manager available when I asked to speak to one.. which might explain why no work was being done.

Picked up our drive thru order and drove out of Dumbarton as we usually do to eat our meal before heading home to the highlands. Could not believe there was no burger in my big tasty meal, just a bun with cheese and salad! I was told on the phone to bring my receipt for a refund but we were already too far away from the store. I asked about napkins as this franchisee doesn't give them out very often for takeaway meals (4 times out of 25 visits), the manager told me they had ran out and she had to go to Balloch to borrow some. She also said that window counter staff were being trained to put napkins in the bags? Unfortunately I don't hold out much hope if they can't manage to put a burger in a bun. Please check your orders before leaving the premises to avoid disappointment.

How difficult is it to get an order correct?? EVERY SINGLE TIME! Absolute useless. Whoever the manager is needs sacked and someone who can actually train the staff properly to read and check. Also park up every time? For a happy meal?! Jesus! What a joke of a place

Got a bad experience at this McDonalds. It was quite empty, not many people waiting for orders at all. But somehow the service was really slow. On top of that, part of my order was missing. It was really disappointing!

Ordered food that was 2 hours to then get an ice cold meal , melted milkshakes and barely any fries . Tried to call the store to get a refund or new food sent out and they did not answer. So then had to go down to the store where I was greeted by a bald man with a severe attitude problem . I was ofcoarse angry that I’ve had to wait two hours then drive all the way down to the store for him to then raise his voice at me , swear and not even remake or refund the order . Since this place was refurbed and they hired new staff it seems the place is a joke ! Every time I have ordered from there something has been wrong .and the “manager”… the way he spoke to a customer who was rightfully angry was deplorable ! A complaint has been raised about him. Someone that can’t deal with rightfully unhappy customers shouldn’t have a job like that . My self and the people around me were disgusted with how he dealt with the situation . We have contacted head office and await for them to reply . So if you can AVOID ! Go to the balloch one instead they atleast get your order right and don’t give you attitude when they mess up

Almost always get our order wrong. We have to check the bag every time. Chips are always cold!

If you go for a breakfast drive through then there is always a wait of well over 5 minutes. Its quicker if you go inside. The rest of the day it's quick service though

Poor service, bins overflowing, lots of rubbish on the floor and tables . Lots of staff but nobody cleaning tables or emptying bins .

How do you not have large fries boxes? No milkshakes at peak time what a pathetic excuse of a restaurant .

Driving home from Glasgow Airport holiday needed a quick breakfast stop though previously not a big fan was very impressed with the breakfast menu and it was most enjoyable for a hungry traveller and family.only criticism music a little loud for a Sunday morning .

I use the Dumbarton McDonalds semi-regularly. I have never felt compelled to review them until today. The service this morning was dreadful. One member of staff seemed to care that at least 10 people waited almost 30 minutes for food. The rest of the staff didn't give a toss and didn't even apologise for the delay. Even after a long wait the order wasn't correct. Luckily the one member of staff who seemed to be on the ball rectified this quickly in addition to listening to our concerns that we should have been apologised to for such a long wait. McDonald's have you forgotten that customers are at the heart of your business. You are meant to be fast food but today clearly wasn't and the customer service from the majority of the staff wasn't on!!!

Absolutely stinking. Sat for ages waiting on it then food was cold order was wrong hotchocolate was water awful place

Awful place. Service is a.hit n miss. Don't drive away with a coffee until you see it is coffee and not hot milk

Ordered table service wasn't very busy however food never arrived for 15mins.Chips were cold very disappointed won't be visiting again.

Slowest McDonalds I've been to nobody else in still takes half an hour.

Oil in coffee and rhe service slow staff too lazy to clean up spilt coffee food is poor

Nae curry dip for ma nuggets 😡😡😡 😂..... Just aswell i have about 50+ in ma van goodies box lol

Better presented than a lot of other branches. As usual food arrives in warm not hot condition. Also, as seems to be an all to frequent occurrence, milk shakes not available.

Milkshake machine always broken.

Service and food were average for a McDonald's. No real complaints

Ordered £33 delivery from just which came very late due to food not being ready for Collection because restaurant was busy. I have seen deliveries sitting on the side before whilst drivers are waiting for staff to give them over. I ordered 2 milkshakes and 1 coke. I got 2 cokes and 1 milkshake so I thought I would ring McDonald's Dumbarton to complain. Female answered I told her my issues to which "get in touch with just eat they will refund you" She couldn't tell me the time it was sent out and was bothered about my issues just the "oh sorry" Contacted just eat app only offered £6.49. No point in using either as no customer care given.

The new layout is a bit disorganised looking but I guess it's more productive. Had the McCrispy..... Don't rate it.

Could not get the app to work.... been about 2 months and I do t have a clue why they are still having issues....

Food was rubbish, fries were cold and unsalted, burgers were also cold, service was at least decently quick

Waited over 20 minutes to be served

Since the refurbishment it's went downhill, not enough seats for everyone and service really slow. I think the delivery drivers now have a part of their own so obviously McDonalds can prioritise them over the real customers without being seen. Or thats how it seems with how slow it is to get your food.

Classic McDonald's, if you are going through the drive-through, double check your order as it's probably wrong or missing something

Absolutely useless. Can't read a recipe and pack a bag of food in accordance with the receipt. Missing items and they blame the delivery driver. I'm sorry but the delivery driver doesn't pack the bag of food and then seal the bag. Dumbarton, full of employees who don't care what's going in the bag. It this a way of McDonald's making money by not delivering what you actually order by blaming the driver so McDonald's don't have to refund or give you what you're missing. Then when you attend Dumbarton McDonald's and state what's missing, their response is, "We can't do anything it's the driver"..... Seriously they don't pack the food...... I'd give this minus stars if I could. No wonder employees don't get their stars anymore.

Nothing changed after refurb. Food was cold. Sent it back and when staff returned the second lot it was cold. Won't be back. Strongly recommend you avoid this McDonald's Also ordered a mcplant and got a beef burger 🤮😡😡😡

Food was well prepared and prompt. Only issue was that they forgot the sauces for nuggets but they did remedy that.

waiting a long time for the food to come out, then when it did, it was cold

Literally never get everything you order always something missing or incorrect. Which is simply the cause of lazy and careless staff. Couldn’t count the number of times I’ve had wrong orders or items missing or things I’ve ordered being incorrect. I have worked in fast food and it isn’t hard to take one quick glance at an order and receipt to see what’s missing it’s just lazy.

Well we'll well. Macdonalds has been renovated! It us lovley the facilities are the same but my god it is nice it is modern clean. I would say the atmosphere is a 5 but a wee shit likes too go about asking for food and trying to jump people vaping, spitting etc it's disgusting 🤢 he looks and seems to be 5!! Workers gave no shits at all! Come on

Cannae wait till this is a Starbucks lolol

Now with a new modern look the restaurant looks more welcoming, easy to order from the additional Kiosks and the tables with the QR Codes (Scan or tap) and more seating, with new charging ports USB-C and USB on the tables, still serve cold fries hence the 4 stars, They’ve e remove the interactive “magic table” for the kids including the tables so nothing to keep the children entertained. So Parents do with that information what you will

Used drive through. Service was good.

Terrible service, constantly closing for customers on both walk in and app orders. Slowest McDonald’s I’ve ever seen and the staff are often rude. Crazy that on a weekday night you can’t even get anything from them

Pretty middle of the road McDonald’s. Random chance if the food will be good or not.

No milkshake available. No donuts available. Not possible to get the food brought to the table. Chips where cold, light and soggy (under cooked). Mens room was flodded with water.

I swear to god the staff member in charge of recruitment deliberately picks the thickest dumbest idiots they can find to hire. No way it's purely coincidental. EVERY single time foods wrong, things missing and usually takes at drive thru. No point in even saying anything to the so called managers either. Just as thick. Absolute goons

Really clean and new-looking restaurant. Service wasn't especially quick and we ordered standard food from the menu with no alterations or additions so I don't know why it took so long. It wasn't packed at lunchtime but was busy enough with a continuous trickle of customers - but unfortunately, the food was stale. Really stale. I don't even know how that was possible. But three of us left our fries (which now come unsalted) and my burger was flat, dry, and if not for the guerkin slice, it would have been tasteless. This was my first visit to a Maccies in 5 years and I guess it will be longer before I return as the food has been universally poor in every restaurant I've visited since at least 2010, which is a shame. I don't even think it's the quality of the ingredients. Just the lack of care by the cook staff... The only thing I enjoyed was the Hot Apple Pie - and that's probably because nobody has to make them!

Worst maccy in Scotland, every thing was cold to eat

Nice, clean and friendly place, good service and food.

Like most fast food outlets, you get what you pay for but wouldn't recommend it for coffee. Great for a quick lunch or evening meal👌🏻

@McDonalds DUMBARTON!! - How difficult can it be for you to get ANY order right for your customers. No joke, every time I go to your drive through, your staff get my order wrong or forget to put something in the bag! I’ve just tried to complain to the so called manager of this shop for a 2nd time in recent weeks. He’s not interested in my complaint and only wants to address the issue quickly and move me on. Clearly can’t handle conflict or a difficult customer interaction with a view to resolving things, manager hmmmm, not in my opinion. If this is the level of service from the manager no wonder the poor young staff and service are of poor quality. The manager refused to speak to me as I was angry, cursed and then took it straight back as it wasn’t appropriate (no abuse at him or staff given) but he walked away saying he won’t speak to me with that attitude! Oh how to infuriate someone even more eh! Never known such awful manager /customer service in my life. And I speak from experience here! Shocking service! My kids and I (&some friends who unfortunately experience the same service) will happily go to @KFC or @ DOMINOS Dumbarton, or simply take a lovely wee 10 min drive to McDonalds Balloch from now on, at least they know how to work a restaurant and serve customers properly. I don’t usually complain. But my god I’m honestly so shocked it happens EVERY TIME I have to go there with the kids. I had just said to my daughter while waiting on the food, they will get the order wrong, bag was handed over and I checked, SURPRISE they didn’t disappoint. No chips with the meal resulting in me asking to speak to the so called manager! After the ordeal of having to try and speak to said manager, I only drove home to open my burger and they had also put mayonnaise on one of the burgers when I asked NO MAYONNAISE on any on the 2 burgers, reason - Egg Allergies!!!!! But hey the manager doesn’t like my attitude! Doesn’t want to know how often they mess up! They managed to get one burger orders correct but the 2nd was an ordinary mcchicken sandwich WITH MAYONNAISE. They clearly received the order ok from me but just can’t seem to get it right when they serve it????? It’s not rocket science and where allergies and food are associated, they should be clearly careful of their mistakes and the danger this can have for someone! Isn’t that why you can tweak the order for special food requirements? Shocking disgraceful customer service from the manager. Explains a lot. Ps would give 3 stars to food-only! ZERO STARS EVERYTHING ELSE! Good luck folks if you go there but I’m done can’t cope with rotten service!

Not for the first time at Dumbarton MCDonalds the chips have been undercooked. White, soggy and lukewarm. However on this occasion the most negative aspect of the visit was the untidiness of the premises. It was strewn with litter with bins overflowing.

The food was fine. It was the wait that was outrageous. Now let it be known, I don't blame one member of staff for this, I blame the suits. The higherarchy who put plans in place. A blind man could see, that with the high demand of delivery's it will/has put a strain on the running of each outlet. I waited 20 minutes for my "fast food"! With two toddlers needing appeased. Isn't it perfectly plausible to have an outlet souly dedicated to online delivery's and not open to the public? This would ease congestion at the now, overly busy, very slow franchises we're staff are getting ratty and customers even rattier. Simple.....

2 burgers on a hat trick burger?? Really?

Diabolical service ordered two double deluxe burger meals with with one strawberry one chocolate and got one plain double cheeseburger and two strawberry milkshakes and had to go back only to find the management who clearly don't know what they're doing shouting and being snide.to the staff totally demoralising them and still got the wrong burger , also no receipts in the self service machines meaning no ticket number informed management nothing done If this is how bad the service is ...imagine how bad the cooking and cleaning is ... I'll be avoiding this macdonalds from now on

Seems like every time I get something from here something is missing or wrong

Order was wrong for maybe the 4th time in a row.

Drive in is a nightmare, worst Macdonalds around, long waits and not enough parking

Half a poke of cold chips, staff don't know what day of the week it is

I only use the drive-thru, but it's generally quick and the staff are lovely. AND... its the only one I've been to that's always had milkshakes! What's the secret? 😊

Posting this here as they don't make it easy to find a way to leave feedback for a particular store. On the day I ate here, I noticed a lot of activity behind the counter. 2 people in what appeared to be supervisor uniforms were speaking at length to some staff at their stations in the kitchen prep area. After placing my order on the kiosk machine I lined up behind another elderly couple who had walked in at the same time as me. A large number of orders for delivery went out but only 2 other dine-in orders completed during that time, one of which was 90% done at the time I finished ordering. The young lad packing items into the bags seemed to be moving at a snail's pace. Then he started touching his nose with the back of his hand, then fingertips, and then coughing into his shoulder and sleeve. He obviously was unwell and not fit to work. I heard him cough loudly a few times when behind the wall. Most of the time though he looked like he was just standing there waiting. Not sure if he really was waiting for some part of the order to complete or in a daze, but food seemed to be piling up at the packing/tray area. The older gentleman had gone to find a table and the older lady and I stood there for what felt like ages. When the sick boy eventually stacked the couple's tray I heard her audibly exclaim about him handling the food items. As I was early on in my holiday, I didn't want to risk getting sick and contemplated walking out but then a different employee from the drive-through window area came in and packed my tray really quickly, apart from a short delay as they went off to get my orange juice. So, my problem isn't with the sick employee. In that position at that age, they're probably getting minimum wage and so wanting to work as much as possible. I've been there. I'm actually super annoyed that there were 2 senior staff there and they either didn't notice or didn't want to do anything, despite the circumstances of the last 4 years. As soon as that first cough came out, one of them should have sent him straight home. The food for the most part was better than average although the fries were a little pale and sparse in the pack for medium size. Service was really slow, and I didn't like the cleaning staff unecessarily sweeping around me when waiting for my order. Watching the employee sick and working around the food also made me start to feel a bit put off. Also the whole front side of the central bin was missing. Overall, one of the less enjoyable meals I've had anywhere.

Decent service and clean. Visited at breakfast.

Very slow at night always have to wait on something

young people are full of bad behavior

Enjoyed our visit. You know what you're going to get, and they were very good.

Fast and tasty food, great staff no issues

Mcflurrys are sometimes half empty, but tasty

Only thing about this visit was fast food food cold changed burger chips cold staff only interested in chat in kitchen including manager very disappointed staff doing there keep fit on front counter floors grubby

Can’t get an order right. Extremely slow drive through; I have yet to get through and get food without being asked to “park up”. Every single order (no exaggeration) has something missing. Drinks often half full. Constantly run out of salads. Had been like this for years and nothing improves. Go to the balloch McDonald’s instead.

They gave my order to some one else. No wonder he left in a hurry.

I hope McDonalds read this……. It seems to be whoever is on shift will depend on your order. A few young kids are amazing specially a young guy on drive thru where I collect order who was working on Thursday 13th March. He always makes sure my order is hot and actually decent size chips every time. Ave noticed this a few times and I always know when I get him. He’s polite, nothing is a problem, order always right……. Then you have ur manager, small over weight young man? I’m sure you know since I don’t have a name, he’s nothing but cheeky if you dare say anything over ur order. I was missing something 2x and when I called he basically more or less insisted I was lying? Mate it costs me more petrol to drive back to collect the right stuff than it does giving me my missing one of the new pies or a toffee apple donut. I’m a nurse, I spend all day looking after people who can get on my nerves but I never take it out on them! I’m over a lot due to what time I finish my own work for quickness. I hate the describe the man the way I have but everyone who mentions issues to me always say it this guy. He’s “stout” glasses, young and a manager. He needs help on customer service and maybe the guy I’m speaking about who is always lovely needs a raise or his job!! Next time I’m over I’m making sure to tell that young man he’s doing a great job and the other one…… well he told my dad who went one night he’s banned because my dad had a fit his order was messed up 3x. McDonald’s you got the wrong person in charge trust me…… I worked in McDonald’s years ago before I became a nurse I know its stressful when busy. But ur current manager’s attitude is disgusting. Thats if he even is the manager, he only stated to me he was

Went through drive through and waited over 20 minutes. By the time I got the food came it was cold. Room for improvement.

Made a complaint about my drive thru experience today and the young man I spoke to was rude and didnt take my complaint seriously, its taken me a year and a half to return to this branch and I wish I hadnt decided to give them a second chance but I will be emailing head office as im disgusted

abusive staff shouting telling people to get out all because there trying to get there order horrible behaviour get it sorted!

Terrible service! If u are using the app the staff speak to you like rubbish if you try give them a code in the drive through they snap at you to come to the window.

Zero customer service. Managers not even engaging with customers. We had a sprite which had no syrup in it from drive thru, we went back in to the restaurant hoping to get it changed quickly. It was hard to get counter staffs attention and, they seemed to barely understand the issue much less what to do. Eventually spoke to Steven, the manager who only engaged after prompting twice and they eventually sorted it with little apology or explanation. This is a basic customer service stuff. Very poor.

The way staff and manager talked to a woman yesterday was absolutely horrific to the point to that she went to her car sobing n having a panic attack all because she saw a bag with her order number on it and picked it up hope manager and staff are happy with themselves

Seating but no customers sitting inside, just uber delivery on pickup runs, it shows how society has progressed. I had to venture in as they forgot order parts and serviettes. Food was warm-cold. Overall por experience

Absaloute shambles of a mcdonalds can't even organise a drive through! people get there food at the window to be stuck in a line to leave the drive through, then the senseless staff can't even tell the people waiting for there food to take a space so results in paying for my food then waiting 15 minutes to get out the drive through (food was cold) blasted my horn because my kids are all sitting in the van for 10 mins waiting to have a manager come out and tell me to "stop they've no where to go" when actually if she engaged her brain she would have realised there was loads of spaces in the car park she could have pointed these customers too instead 5 cars waiting to get in 2 yellow food wait spaces while about 10 cars with there food where left blocked in behind them in the drive through with no way to get out and told to stop beeping then given the finger by the manager on her way back in and another 60 year old lady with black hair telling me she's going to phone the police cos I'm beeping when they can't even organise a drive through properly leaving people stuck with cold food they've paid for. Been here many a times and loads of times iv parked in the car park when the waiting spaces are busy I literally pointed and explained there's a space there tell them to move in there so we can all get past to be told they can't park in the other spaces and wait for food funny because iv been told that at the same mcdonalds plenty of times just find a space we will bring it out . Ronald's no the only clown at this mcdonalds they've got a full team of clowns!!! Would give yous 0 stars if a could won't be back again!

Service was good. But kids running riot in the place without supervision! One staff member lady tried to stop them with the bloke standing back just staring 😳. Fries were good, burgers were over done and just lacked flavour!

Granddaughter loves her happy meal

Quick order and food was hot, tables were clean and floor brushed.

Says it's 24 hours, but it's only the drive though, can't even count the amount of times I've been hungry at night and a maccies would just hit the spot, but unfortunately no, it's drive through only, really feels unfair for us that don't drive 😡

Food.... It's okay. If you get something deliveand and you've asked for anything extra on it. 9 times out of 10, you do not get what you want. And sometimes chips are reheats.🥵

Visited through the night on a road trip for a drive through, chips were cold and floppy, chicken select was not the best and chocolate milkshake had an unpleasant taste to it, very disappointed , but choices were limited at that time of the day😓

No 1 at the window told to reverse worst mcdonalds I have ever been to

It was McDonalds, greasy floor and all, you don't go for the bloody ambience.

Although busy, the staff were lovely, helpful and kept the place clean.

Breakfast completely ruined drinks spilled all over the bag which was placed on top of food! Had to contact just eat

What can I say it's McDonald's. Tasty burgers 🍔

Mediocre McDonald’s franchise, very inconsistent. I’ve had excellent crispy nuggets from here and I’ve had soggy and cold nuggets. I’ve had great tasting burgers and I’ve had thrown together soggy cold messes. Most recently we ordered for delivery, including happy meals for kids, which the staff had thrown in bags with the happy meal boxes flat packed and they were missing the hamburgers! Couldn’t phone as they just answered and left the phone on the side until it was off the hook. Support through the app was also not helpful, blaming Deliveroo even though McDonald’s staff compile the order and seal the bags. Check your orders for accuracy and/or missing items. Only use this franchise of McDonald’s due to location convenience. Generally speedy drive thru.

Far too long a wait in the restaurant, staff far too interested in preparing delivery's

I normally only get breakfast here as not a fan of their burgers, but did try the new cheesy bacon burger was ok, partner got the chicken big Mac ( says he won't get again) both burgers were threw together I had half a red onion in mine although the cheese bites were good. Although we have now started to check our order as there's always something missing.

Food still not hot at point of delivery with this system.

Waited ages for service, inside. Food cold and incorrect order. Priority clearly given, to Just Eat delivery orders, and drivers. One to Avoid!!!

Busy but didn't wait long for food.

Just seen the service counter take a rejected big mac from a customer and then instantly give it as part of a drive through. After the previous customer had handled it!

They need to stop serving luke warm and cold food. Chips were cold, big mac burgers were luke warm, and even the coffee was not very hot.

Great service, nice hot food at reasonable prices. Located in a easy to access place. Worth a stop to fill your belly.