McDonald's in Mid Suffolk

For fast food it as slow as a turtle and food cold 50% of time

Forget about the click and serve, they are always full of deliverioo or justeat drivers. Went for a quick breakfast today and it took 40 minutes to get food, only to find the coffee luke warm and the hot chocolate was warm water as the chocolate had run out. Always check you have ALL your items before you leave as probably 75% of the time something will be missing.

It's McDonald's.we all know what we get

This is the worst mcdonalds I have ever been in my whole life, poorly cooked food, very slow service, rude workers, comes across as a mcdonalds with no management and bunch of workers who couldn't care less about the customer and are to busy laughing and joking and not getting work done, absolutely embarrassing I would be ashamed if I owned this mcdonalds

I've been all over the south, south east and eastern regions of the UK. A Maccy Doos drive thru is perfect for when you are on the go. My home town McDonalds......shocking. Constantly repeating orders at the order station. Many many times left waiting for over 10 mins in a bay for 2 cheeseburgers and fries.....watching 12, 13, 14 cars go through, pick up and drive off. Being asked to park in a bay when there is literally no one in front and no one behind....waiting for food to be brought out 5 mins later and the order is missing items...out of 3. The best, finally parking up, opening the wrapping and finding that not one...but both cheeseburgers are, from the top layer, bread, sauce, mustard, gherkin, cheese then bread.......... I'm not super intelligent....but when 2 cheeseburgers are both missing the beef patty.....there is something SERIOUSLY wrong with the staff inside. If you go here for drive thru here is your warning. Expect issues. Diabolical

No one queuing at drive through. Ordered and then sent to sit in bay for 15 minutes waiting for food. If understand if it was busy but no one even here. Not fast food and then the wrap was cold. Not great experience at all.

Food was thrown together and was cold got wrong items and the service is snail pace would rather driver the further 10 15 minutes to white house asda

hung up the phone after i tried to order food

I believe I might have too optimistic an outlook on day to day life based on my relation with this McDonald's. Every time I try to make it a semi convenient pickup, it goes wrong. Here's been my experience the last three times here. I order on the app, I go through the drive thru and give them my code, so far all good. I get parked and wait and wait for another 30 minutes for cold food, ah well. Next time I order on the app, the app messes up and I go inside to sort it out. I spend the next 10 minutes while they look and can't seem to find the app order on the screen from the phone. I go ahead and reorder everything on the terminal and pay. And I wait inside for 20 more minutes and of course more cold food again. Next trip it's the app again, I park at the park and collect. I input the number into the app, and an error comes up. I check and apparently they're out of double cheeseburgers I take it off the order and add a double quarter pounder meal. It has an error again, now no milkshakes are available. So no double cheeseburgers or milkshakes but the triple cheeseburgers, single cheeseburgers and mcflurries are all fair game? Alright, I order all three of those because it's got me intrigued now. I go to order again but now the app won't load, just some animation of chips falling in a carton for 10 minutes. I give up, and head inside again. I reorder it all again on the inside screen and wouldn't you know it, I got the triple cheeseburger, single cheeseburger, and mcflurry. The plot thickens... So would I come back here? Oh I definitely will, at this point at least I'm starting to understand a bit of how this system works. I wouldn't come here if I was in a hurry that's for sure. I'll say at least this McDonald's knows how to keep things interesting, so that's something they're doing right. 👍

It's McDonald's, you either love it or hate it. I love it. I particularly like the consistency. 😀

standard mcdonald’s. the outside play area was grim and dirty.

For the second time in a month this place has been awful. First time my order just stayed on "preparing" and after 25 minutes asked where it was and was told it was lost. A further wait while they cooked it. 2nd time I asked for a quarter pounder with no cheese or pickle. When it turned up it was stone cold as we were waiting for nuggets for my granddaughter. Took my burger back and they cooked another one, hot, but full of cheese and pickles even though the label said no cheese, pickles. On the 3rd attempt it was ok. How difficult is it to make a burger with no cheese and pickles

This Macdonalds is the worst out there I’ve had some bad experiences including a burger without the top bun a cold coffee and then half of my meal wasn’t in the bag. The burgers are just slung together most of it outside the buns it’s rediculous. Whenever I’ve been through the drive through I’ve been asked to park in a space and wait then the drive through gets so busy with people parked up no one can move it’s crap. The design of the drive through is rediculous.

Food is only acceptable when collected in person. DO NOT ORDER FOR DELIVERY, the delivery service is atrocious and there is no way for recourse if using the McDonald's app.

was served through the drive through by a young man named Valentin, was really helpful and cheerful and extremely positive. service was extremely quick, food was lovely, hope the you man benefits from this review.

Very slow, don't pay for large fries.as they only give you small fries in a large box. Few months later.....the place is even worse. Slowest service experienced. Food never ready. Fries box empty. Don't eat at this mcdonalds.

Horrible delivery, took an hour. missing items and also wrong items sent

Shambolic. Takes half an hour from ordering to it being ready. They really need to sort it out from a management perspective.

Great first date location with your kid

Had to wait a fair while for food. Then it was wrong and the chicken nuggets where cold. Staff was very helpful tho.

Good location. Clean & tidy. Fast service.

The food is OK. As far as McDonald's goes, it's not the nicest.. You regularly get given incorrect orders and cold food which is a shame but other times the staff get it spot on so it's a bit of a gamble! The service is usually very friendly which is nice. But unfortunately the drive through is awkward as you always end up being put in bays to wait which get full quick.. So a bit of a toss up on what sort of meal you'll end up having I find from here. I can't say too much about inside as I've only eaten in there once but it was pleasent and clean that one time.

Very clean, fast service as you would expect. Food & coffee ice & hot.

Fries were slightly undercooked but nothing major. Otherwise fine. Quick service.

I woke up early at 12 am for a grimace shake. And people were mean to me walked into the establishment. Only for me to find out the machine was broken. I was heartbroken. I went the next day and I finally got my grimace shake. Here is a picture of me enjoying it

2 items missing from my order but rectified quickly

It never ceases to amaze me that people, including me, actually eat at McDonald's. The food is hardly palatable. It's the marketing we are all eating

The wait in the restaurant is too long. Food does not come out in any order. The wait for would be ok but the food was cold.

I think there needs to be either more employees or better management of the current staff, they always seem awfully busy and as a result don't fulfill orders correctly. They seem nice enough but there is definitely a slight accuracy/efficiency issue. ... A year later and it's actually gotten worse, orders take forever to be fulfilled and food is never hot. You can tell it's been sat under the warmers for ages so I don't know why it takes so long to get orders out - perhaps if you gave it to us 20 minutes ago when it was cooked instead of us waiting around that long it would have actually been hot and nice to eat. Shockingly managed.

Food always wrong and take ages for what's ment to be a fast food place.

Order delivery arrived in time. But some of the food was delivered stone cold

Eaten 3 muffin meals 😋 so one happy customer

they never remember to pack the sauces. are the staff there incompetent? can never get my order right when ordering through uber eats.

Absolutely brilliant staff! 18.8.24 (Midday) Felt like a totally different McDonald's experience, we were asked how our meal was, wished a good day when we left. Really really impressed. It was our sons birthday as we decided to go into the restaurant rather than usual drive through- so pleased we did! They were young guys and were excellent 👌

Great food, shame about staff standing around doing nothing and throwing dirty cloths at the tables... Two different visits and both times did now well over 20 minutes wait. This visit 14th August 2024. Terrible service each time. Last time we'll be coming here!

I ve bought a double big mac and it tastes like the burger is 2 days old..the patty dry I think they did not change them at all...disappointed

Didn’t know I had to double check that they actually put 3 chicken selects in and not two when they hand it to me in drive through:(

I’ve had McDonald’s in many countries across the world and this is by far the worst of all. Recent orders missing food, napkins, straws, sauces. Burgers recently very over cooked and left in the warmers for far too long as they’re rock hard and stone cold when packaged/ smashed together. Chips are ghost like with no colour or seasoning often stone cold. Dread being asked to park in a bay when using drive thru, often waiting 30-45 minutes for food but they’ve hit their target by getting me through the drive thru sensors. Annoyingly quite often ignoring dietary requests for vegetarian or vegans. Was glad when Stowmarket got a Mcds, but I’d rather drive further to Whitehorse Ipswich and still have warm food when I get home. Surprised the Franchise hasn’t stepped in and replaced management / ownership. Clearly little pride or education in how to run a fast food restaurant. Only positive is the staff are friendly.

Very busy indeed. Cheerful worker processed our order

Haven't had a mcd in ages b8ut needed something quick so headed up.there. massive queues but these soon went. Not long for our food but yet again when we got home.only part of out order was in there. This happened so much before that we stopped using the drive through but in time we had forgotten . We rang and complained and it was dealt with but we have yet to return to pick up.our free meal. Disappointed, we will avoid

Not the best McDonald’s out there. They persistently miss items when giving you your drive through meal. It’s got to a stage that we have to get the employee to wait as we check the meal as 90% of the time there’s something missing.

Run by teenagers, very slow to the point I wouldn't call it fast food, staff don't care about the customers.

I waited almost an hour for my food to arrive. When they delivered there was only orange juice and no food

Had to wait five minutes for a chicken mayo

The food is mostly cooked well, but the chicken can be a little dry. Service also not the quickest in the evening

McDonald’s seem so overrated and overpriced nowadays. Ordered 4 meals in store at one of the touchscreens with not being able to get some items like milkshakes or frappes due to the machine always being ‘broken’. When the order was ready, always check to make sure that you have everything in the bags as we left without checking and only found out when we got home that we were missing a whole meal off of the order! The meals also seem like they were just chucked into the boxes with one looking like the photo attached

Worst mcdonald's ever. Given them so many chances. Food regularly cold. Regularly mess up orders. Always slow service.

Harrison was extremely helpful with resolving an issue with a previous order missing a burger. Not only gave me a meal as compensation but another side of fries as we had to wait a little while. Great service!

Slowest drive through in history and orders are wrong 90% of the time. Avoid

Jesus... just... no words.... just face palms. Genuinely made me want to move to Mars.

ASKED FOR COKE AND THEY GAVE ME A BANANA MILKSHAKE. stupid minimum wage women

Worst McDonald’s I’ve ever been to

Bad service food cold need more organisation

Slowest McDonald’s there is! So slow it’s not really fast food. They only seem to prioritise the drive through.

Spur of the moment trip for breakfast on the way to a football tournament, unfortunately no gluten free substitutes rolls and guide doesn't say if sausage meat is gf, so just had a couple of hash browns (from guide is gluten free). We had to wait a bit for the food to reach us which wasn't a problem as it came out hot and correct. It was a quiet Sunday morning so only a couple of people about. Not a bad experience just a shame that McDonald's UK doesn't support coeliac disease. My son loved the projector game on the table.

I do my best to avoid fast food like this, but I was in a rush and hungry. I asked for a big-mac meal obviously with fries and a drink. Plus I asked for an extra fries. I moved on to pay and as I paid I asked if the extra fries had been added. I was told "yes". Collected my food and they had charged me for extra fries but without any fries. I had to go back in to get them. Anyway, I drove to my place of work about 3 minutes down the road, only to find my fries were both stone cold and looked like that had been stood on, and the burger looks again like it had been literally thrown together from the other side of the kitchen, and was Luke warm. Dreadful. Although I don't know why I'm surprised, I guess with the price I maybe thought the food was going to be better, McDonald's used to be cheap.

Didn’t have milkshakes or chicken strips for my visit, also had to wait ages at the drive through despite there being only 1 car in front. I’ve been before and it’s been better but seems to be slipping in service recently.

Staff is always very nice. Milkshake was a bit funny, so they replaced it no problem.

McDonald's drive through at Stowmarket was handy after a long day house moving. Service was polite and friendly but slow and a little disorganised. However, the food was really good as McDonald's goes and my 'cheese-less' burger arrived without issue. The coffee was good, hot and refreshing. As a useful point for some, the car park has now been equipped with EV charging bays (two were visible from where we parked). It's only a McDonald's but one of the better ones for sure.

Everytime I go here food is missing, it’s ridiculous the amount of times I go through the drive through and feel like a victim of fraud once I’m home.

No a great experience. Got our order they missed off a few items, the fries where undercooked and cold. We had to wait 10mims in a bay to get it as well.

Ordered large big mac meal.....big mac thrown together and someone's finger hole was in the top of the bun. Only got half my fries too and no dipping sauce for the Nuggets I ordered. Ridiculous!

They are absolutely incapable of getting an order right. How hard is it to put the right things in a bag? Every time I go through the drive-thru I have to end up walking in because they’ve gave me the wrong food or more frequently have forgot all the sauces I ordered. Also, God forbid they actually fill the ‘large’ fries.

Worst McDonalds ever We ordered breakfast at 9 am and we waited 4 hours with lots of calls back and forth trying to figure out where our food was. We even spoke to manager and he said it was on it way, another hour went by no food. We asked for a refund and they said we can’t get one because it’s through Uber. £40 down the drain still no refund.

Work mate was hungry I won't touch it

So this is a five star review of a *McDonalds*, relative to all other McDonalds... Food was as good as I've from any other McDonalds, so if the burger could possibly taste better, they would have to have a different recipe, or it wouldnt be McDonalds. So five stars for the food, as you cant get a better Mcdonalds big mac. Service - Five stars. Staff were lovely, came to see if everything was ok, got us more sauce as my wife needed some more. They made the kids ballon animals, and I'm f'in certain they would have made me a balloon sword if I asked. Atmosphere - Five stars. See above. McDonalds burgers as good as they get, coming to your table as quick as you like, brought by staff so happy they just have to make balloon animals = happy customers. We may be living in an increasingly inequitable world, where billionaires buy all the housing stock, consigning future generations to a life time of penury, in an ever heating world... But this was a brief oasis of equality and fellowship. Future generations of the world take note - it's this that will save you. Not the burgers, or the resources to make them - far from it. It is the people combining their efforts to make other people happy!

Waited 20 mins for food, was cold, sent back received food order 4 mins after complaining and cold again!

DONT bother coming here. Food takes atleast 30 mins to arrive, never have anything on the menu, especially milkshakes and mcflurries. Just a complete waste of time and money, especially as the food us mediocre at best. Honestly shut the place down

Maybe a bad night. But being given fewer fries than those ordered, and having both milkshakes tainted with an unordered flavour (chocolate in both strawberry and vanilla) led to a poor experience. Same problem with the milkshakes. Ordered months later and again both milkshakes tainted with chocolate. Ordered today 07/05/24, food fine. But Coke Zero? If that's the named product I'd be very surprised. Tasted more like the 17p cheap cola you get from the supermarket.

So I'm used to going here and the service being incredibly slow. Today I ordered a veggie deluxe and drove home to then find I'd been given a chicken burger instead of a veggie burger. Had to wait 30 minutes to get served on a drive through. Just avoid this one, Ipswich is much more reliable and I'm just fed up with the consistent mistakes and issues this branch of McDonald's seems to have. It's going to cost me more money to drive back out and sort this so I'll just go hungry and make sure I don't go back here again.

Food was as you would expect from a McD but it was cold, and I'm not talking about the salad. Now been a few times and the food is still cold and the inability to get the order correct is quite remarkable. has been fine lately however, today it took 20 minutes to get the click and collect which I could put up with if the food hadn't have been stone cold and the ice cream melted. looks like the food was ready to go but no-one able to take it to the car so just sat there getting cold, not happy at all.

Slow service and forgot part of order

It's become quite regular lately that a few items are missing if you shop ín McDrive or via the app online. Very annoying, and it has nothing to do with Über, because the food arrived ín a proper sealed bag. But the same has happened quite a few times when buying through McDrive. You drive away only to find out a few minutes later that either your got someone else's order or something is missing from your's. Very disappointed.

Of the many McD's I've been to, this is the okayest. If you order in-store be prepared for a wait at peak times as the drive through and Just eat/Deliveroo orders seem to get priority - last time I waited for 25 minutes for my food order - fast food this definitely is not. There is also almost always something wrong with my food order which isn't discovered until I get home, by which time it's too much hassle to return and get them to sort. Edit: just been again and despite ordering for takeaway, order came out on a tray. They then faffed about bagging it and food was almost cold by the time we got home a mere 2 miles away.

Awful place, rude staff. Put orders through incorrectly and then attempt to blame you. Apparently you need to check everything on their screen. Didn't realise I worked there now and have to manage the staff on the drive through to check for their errors. For what it is I'd rather not bother in future.

Absolutely useless, numerous occasions they have given the incorrect food, one of the best ones was when you order a big mac meal and they forget the main item the big mac itself, so you drive back there to complain and they give you a burger and that's it no replacement for the food that has now gone stone cold while having to travel back to get the rest of your order. then on the other occasions they forget half your order honestly the worst mcdonald's around, the boss's need to employ more competent people. But then again you complain via email and all you get is we will look into this for you when everyone knows that means nothing will be done. Thought I'd update this, we thought we would give it a try as it has been some time since we last went to this store.....McDonald's NEEDS to close this store down. Fast food....not here average waiting time 30-45 minutes as per multiple customers in store.

Food only like warm. Staff rude. Found what looked like a hair in with fries. When I complained the manager smirked and seemed uninterested. Will never risk visiting here again. Absolutely awful place

waited 3 hours for our food to be delivered, phoned up and got no apology or offer of a refund. food didn’t even come in the end

Ordered meal at 16:51, currently 17:15 and still waiting. Meals just turned up, burger cold, chips cold, staff polite,

I don't get it, fairly new mcd. Always have to wait, which I wouldn't mind if the food was ever hot/warm.

Always seem polite, have a bit of a wait. Food is good just always seem to be out of milkshakes

Morning and lunchtime Iv noticed the staff are very happy and motivated and I can’t help but be put in a better mood :) And yesterday I must say for the very first time EVER I had a very well presented burger worth taking a picture of and showing to all 😂 I was happy 😊

You never expect McDonalds to be hot never is but my order was actually stone cold not impressed Still rubbish worst mcdonald's in suffolk

This has to be the worst McDonald's I've ever been to. The food is barely average and cold to warm when served. We often get rude staff over the speaker when going through the drive thru, and then expected to wait for simple orders that should be ready to be bagged, yet the food still comes only warm. On many occasions the order has not been fully completed or incorrect which you then have to go in to have it completed. Not all but some of the young staff don't really care and are rude. Horrible place. This has been based on our drive thru experience.

Orders are always wrong I’m afraid!! It’s daylight robbery when you pay for stuff and don’t get it.

I ordered for delivery, we didn’t receive the McPlant we ordered which left my partner with nothing to eat but a portion of chips, they wouldn’t deliver the burger and we had to ask for a refund via Uber eats. Order else where.

They packed my food wrong and they missed out one of the drinks we ordered. It’s not difficult put the correct food in the bag - everyones a winner; not today.

Just used the ev charger. One faulty gas tk wait.

Ordered for pickup on the app, arrived and picked up via drive thru due to all pickup bays being full. Drive thru asked me to wait in a bay. Waited for 25 minutes before order arrived, drove home to find half missing and some items we didn't order. What was there was cold. I wish this was a single incident but has happened multiple times. No one seems to care. I'm not expecting fine dining, I just expected to receive what I ordered.

food is decent, but didn’t give my my mcrispy (worth £6) and waited long for my order. i ordered with my code on the app but my order doesn’t even show up?!?! terrible place.

Freemans a great worker lovely chap with a great sense of humour !😂 He’s prosperous and has a healthy relationship with the customers from what i’ve seen. Tah for reading.

they didn’t give us a burger worth £5, and very slow service . we waited about 30 minutes when we’d were one of the only people there. people ordering before us got their order faster. yes maybe because less but still. and young is not an excuse

No cheese in sandwich when specifically ordered 🥺

Picked a very quiet time, staff were attentive, and the restaurant was very clean and tidy.

Absolutely atrocious service. Last 4 orders have had missing items. Food is always cold. Insufficient volume of waiting bays and constant congestion trying to get out of drive thru. Even got told to wait in disabled parking once!

The food took too long for a "fast food" place. Then when it came it was wrong, then when they got it correct the chips were cold and the burger had a pickle inside and I asked for no pickles please. Staff seemed miserable and like they didn't want to be there tbh. Such a shame but, what do you expect from mcds.

No breakfast available on Friday morning.

Genuinely the slowest mc Donald’s I’ve ever been to. Wait times often exceed 30 mins. Quite frequently debate driving to Ipswich as we feel we’d have our food faster despite living in stowmarket.

Based on my experience last night for the first time, It was kinda slow but looks busy... I don't get it... I have been waiting... with no staff on the till. There should always be at least one. Only my opinion.

Appalled at the state of the food. 3 meals, all cold. Paid for a big tasty, ended up with a lettuce and tomato roll. How do you actually forget to add the burger. Isn't that literally the most obvious part!? Staff are a joke, food was garbage, service was shambles. Stay the hell away from this dive!!