McDonald's in Mid Suffolk

Lovely asset to our town, just been let down by poor service. Hopefully, management will eventually bring the McDonald's it once was.

Wanted to pay cash. Got my phone out of my pocket and from a foot away seemed to take payment from my phone even though I got my phone out to load the app . 1) train your staff to ask about the app and not just press the card button on the till. If you don't just assume I would t have to put up with service failure 2) guess I don't get my points either. 3) spoke to manager to offer feedback. But offer not resolved. Also too expensive now for breakfast. I but coffee in the way to work daily. Probably will be giving you a miss from now on.

It's McDonald's but a bad McDonald's. Food always missing, or cold or poorly made. Quality is sub par.

Good food easy access friendly place. Staff always ready to help . Very good service. Staff friendly.

Had to park for our food. Nice and hot when it arrived at least

Surely it's about time the leadership team got involved with this McDonalds?! I too, have experience exactly what others have said and been forgotten about in the drive through. I don't understand how they don't prioritise the first order that goes through and then move onto the next? It would seem their system is clearly failing and has been for a long time but, managers are so useless that they don't do anything to resolve the issues. Stay well clear!

I can safely say I will never be eating here or getting delivery from here again. Every single time I do so, i'm always missing items. The bags havent been tampered with, so I know its not the drivers. For example, I ordered a meal for myself and my sister to share, and some cheese melt dippers, £7 for some overhyped mozzarella sticks and they didnt get put in my order? I would phone them up to complain but they never answer the bloody phone!

Was asked to park up. Waited 15 minutes for them to give me my order, got home which is 5 minutes away, chips were stone cold and was the wrong burger, I've recently moved to the area and saw nothing but bad reviews of this place, gave it the benefit of the doubt and twice either something has gone wrong or the food has been cold.. you've lost our custom now. Never known a mcdonalds quite like it

3 visits, 3 times they forget to put food in the bag, useless, ain't hard is it.

Of the many McD's I've been to, this is by far the worst - over a half hour wait for food which was missing a whole burger when it eventually came out of the kitchen. Missing burger was found but was cold. Replacement burger was at least hot but was somewhat deconstructed in the box. Order cost £30 and was not worth the hassle. All in all an abysmal experience and the staff couldn't care less - I complained to a "manager" and was just given some empty platitudes and a flaccid apology. The day I go back will be the day that Satan ice-skates to work.

When u order u expect it to be ideally correct. To be asked to go round and queue again due to their mistake...they are lucky we stayed calm

Don't expect fast food at this fast food establishment. Mobile ordered to speed things up, but you'd almost think one person is running this entire restaurant, half a cup of drink and 30 min wait at a drive thru for a couple of standard meals. Disaster! Recommendation: It's worth the extra 10 minute drive and petrol to go to Ipswich mcDonalds next to Asda Whitehouse down the A14.

I have just gone to McDonald's for some late food after a long day of driving. I have been to this McDonald's many times and have previously been asked to wait in the bays around the corner which when this happens I am left there for over 10-15mins seemingly forgotten about. So this time I decided I would decline to go around the side as I wanted my 'fast food' and head home. When the staff member asked me to move amd I declined they immediately got on the offensive saying it's a hassle for them as they are timed and if they don't hit their timings they get shouted at by their manager (this if true is already appalling behaviour by managers) though i was not backing away from something that just helps them and not me as a customer. It was obvious that the staff member just got someone else to come to the window and say they had someone else's food ready to get me to move, so I just moved to the last collection window. This ended up being a lie I was told because the car behind had to go park in the side bays. To top off my lovely experience having order a medium and large fries I was given a portion which would accumulate to one large portion at a push.

Half an hour wait for 2 standard happy meals. Awful mcdonalds.

I've called in here at least 16 times and never been served straight away. I'm always told to park up. It is I think the worst in the area. I waited so long once I went and got a refund.

Rude staff not able to talk to you through service window, cold food very poor !!

Drive through seems to forget an item or just missing items, 1 in every 3 is wrong, you may ask i why I keep going, but the kids work hard at school, and it's there weekly treat 😊

I’ve lived in a few places the last few years so have experienced a number of McDonalds… and this is without question the worst one I have ever had. Impressive how little they got right..

I hate to say it but mcdonald's stowmarket is the worst I have ever neen to. Miserable staff and they have never god my order right. And it's not very fast food.

My first visit and most certainly my last! Staff obviously wanted to be somewhere else, ordering screen froze and unable to complete order; Oreo ordered and paid for was not available, fries ordered were missing. My fish Mac was like a child's portion and whole meal was an overpriced mediocre experience 👎

not to sound arrogant but people like myself sit and wait for our food after a long shift at work and not wanting to cook dinner. we wait in a busy bay for 10+ minutes just to receive a cold and old chicken patty. eg i work in fast food, i know what an out of time product looks like and feels like, not acceptable to serve. considering our fries were fresh there would have been enough time to cook a fresh chicken patty. overall the staff are nice and the environment is clean but there is a lot of food criticals and that’s not okay.

I wait 1 hrs for to get my order, I chase my order 4 time but yet they don't have clue where my order was in the screen. They need to rectify this problem and also check their system properly 🙄 😒

A really great MacD good service, good parking, and spotlessly clean.

Hands down, the worst McDonald's ever. They get your order wrong every single time, especially if you order for delivery.

Food same as any Macdonald's, a little slower service than usual but that could have been due to staff availability on the day overall 4/5

Service at this mcdonalds seems to be getting worse. Everytime we go we end up waiting ages for our food, orders are wrong and their McFlurry machine is never working. Won't be going back anytime soon

Food was cold, the egg in the breakfast roll was BLACK ! Broght in drive through, so ended up driving back, they changed for a fresh 1. Overall service was poor, food poor. Not impressed

Can never get the right order and your always waiting for your food

Harry the staff manager went out of his way to help us with the app. Very polite, professional and apologetic.

It took 30 minutes and multiple other tables got their order first. We ordered a party kit yet they didn't have any so we had to be refunded. The employee we talked to about where our order was kept walking past us and not telling us anything. When we got the food it was cold and disgusting. We ordered a white coffee and they gave us a black coffee when we asked for some milk they had none.

Over 30 minute wait for food, items missing, cold food and no milk!! Worst McDonald's service I've ever seen

CHECK YOUR ORDER BEFORE YOU DRIVE OFF!!! Foods ok. If they got it right. Make sure to double-check your takeaway order before you leave. A bacon roll is not a breakfast roll 😑 Add on. Tonight ordered £25 of food. Drive thru gave me someone else's food order. 6 nuggets and a burger ain't what I ordered. had to go in to get it sorted. Absolute shambles. Seriously, don't bother. Another 10 mins down the A14 are better ones. Place is like a blond dart player. Sometimes hits the bull most times, misses the board.

Oh dear this Mcdonald’s really is bad. I used to live in Stowmarket and the orders were always wrong but a year down the line I was passing through and thought I would try again. I used the drive thru, it was fairly early and not busy at all. I asked for an egg and cheese mcmuffin meal, the guy taking my order asked if that was with bacon? No…just egg and cheese, I don’t think he knew you could get that on the menu! Anyway it wasn’t ready at the window of course so I waited in the bay. Get parked up to eat and the hash brown was genuinely stone cold and had weird bits of what I can only guess is uncooked potato? Ok…not the end of the world. Go to bite into my mcmuffin and thankfully I checked just before as yep, you guessed it, with bacon inside. I’m vegetarian 🙃 I went inside and told whoever looked like a manager and he said ‘was the hash brown dodgy too?’ as if he knew food was going out uncooked!!! To their credit replacement food was made up within seconds but I honestly would have preferred a refund! So yeah, really poor and thank god I didn’t bite into that mcmuffin.

Possibly the highest rate of incorrect orders in East Anglia

Waited 30 minutes in the bay for an incorrect order and cold food.

Getting worse everyday. Food all the time cold, bad service. People don’t give a shit about the costumers. They not trained properly too. That is a disgrace for mc Donalds food chain.

Its mcdonalds I just feel bad for the employees having customers complain about the lack of "goo" how mundane

Typical McDonalds if a little slow to serve.

Another great example of how not to run a McDonald's franchise. It was low tide on the milkshake machine today! I'm actually surprised it worked long enough to pour this much.

Stone cold food, missing items AGAIN, management refusing to rectify the issue when we contacted them directly. Of course they blamed the delivery driver, and the delivery driver blames them. You pay extra for items as well as the delivery fee which is fine but you at least expect to receive the whole order you pay for. Makes you wonder if it's deliberate so they can thieve the money, they rob £5 worth of goods from everyone's order and they will make a killing from it. Absolute joke. Management also very unhelpful and refused to give his name or do anything to rectify, don't bother using.

Always slow and having to wait for food...last wait was almost 20mins

For fast food it as slow as a turtle and food cold 50% of time

Forget about the click and serve, they are always full of deliverioo or justeat drivers. Went for a quick breakfast today and it took 40 minutes to get food, only to find the coffee luke warm and the hot chocolate was warm water as the chocolate had run out. Always check you have ALL your items before you leave as probably 75% of the time something will be missing.

It's McDonald's.we all know what we get

This is the worst mcdonalds I have ever been in my whole life, poorly cooked food, very slow service, rude workers, comes across as a mcdonalds with no management and bunch of workers who couldn't care less about the customer and are to busy laughing and joking and not getting work done, absolutely embarrassing I would be ashamed if I owned this mcdonalds

I've been all over the south, south east and eastern regions of the UK. A Maccy Doos drive thru is perfect for when you are on the go. My home town McDonalds......shocking. Constantly repeating orders at the order station. Many many times left waiting for over 10 mins in a bay for 2 cheeseburgers and fries.....watching 12, 13, 14 cars go through, pick up and drive off. Being asked to park in a bay when there is literally no one in front and no one behind....waiting for food to be brought out 5 mins later and the order is missing items...out of 3. The best, finally parking up, opening the wrapping and finding that not one...but both cheeseburgers are, from the top layer, bread, sauce, mustard, gherkin, cheese then bread.......... I'm not super intelligent....but when 2 cheeseburgers are both missing the beef patty.....there is something SERIOUSLY wrong with the staff inside. If you go here for drive thru here is your warning. Expect issues. Diabolical

No one queuing at drive through. Ordered and then sent to sit in bay for 15 minutes waiting for food. If understand if it was busy but no one even here. Not fast food and then the wrap was cold. Not great experience at all.

Food was thrown together and was cold got wrong items and the service is snail pace would rather driver the further 10 15 minutes to white house asda

hung up the phone after i tried to order food

I believe I might have too optimistic an outlook on day to day life based on my relation with this McDonald's. Every time I try to make it a semi convenient pickup, it goes wrong. Here's been my experience the last three times here. I order on the app, I go through the drive thru and give them my code, so far all good. I get parked and wait and wait for another 30 minutes for cold food, ah well. Next time I order on the app, the app messes up and I go inside to sort it out. I spend the next 10 minutes while they look and can't seem to find the app order on the screen from the phone. I go ahead and reorder everything on the terminal and pay. And I wait inside for 20 more minutes and of course more cold food again. Next trip it's the app again, I park at the park and collect. I input the number into the app, and an error comes up. I check and apparently they're out of double cheeseburgers I take it off the order and add a double quarter pounder meal. It has an error again, now no milkshakes are available. So no double cheeseburgers or milkshakes but the triple cheeseburgers, single cheeseburgers and mcflurries are all fair game? Alright, I order all three of those because it's got me intrigued now. I go to order again but now the app won't load, just some animation of chips falling in a carton for 10 minutes. I give up, and head inside again. I reorder it all again on the inside screen and wouldn't you know it, I got the triple cheeseburger, single cheeseburger, and mcflurry. The plot thickens... So would I come back here? Oh I definitely will, at this point at least I'm starting to understand a bit of how this system works. I wouldn't come here if I was in a hurry that's for sure. I'll say at least this McDonald's knows how to keep things interesting, so that's something they're doing right. 👍

standard mcdonald’s. the outside play area was grim and dirty.

It's McDonald's, you either love it or hate it. I love it. I particularly like the consistency. 😀

For the second time in a month this place has been awful. First time my order just stayed on "preparing" and after 25 minutes asked where it was and was told it was lost. A further wait while they cooked it. 2nd time I asked for a quarter pounder with no cheese or pickle. When it turned up it was stone cold as we were waiting for nuggets for my granddaughter. Took my burger back and they cooked another one, hot, but full of cheese and pickles even though the label said no cheese, pickles. On the 3rd attempt it was ok. How difficult is it to make a burger with no cheese and pickles

This Macdonalds is the worst out there I’ve had some bad experiences including a burger without the top bun a cold coffee and then half of my meal wasn’t in the bag. The burgers are just slung together most of it outside the buns it’s rediculous. Whenever I’ve been through the drive through I’ve been asked to park in a space and wait then the drive through gets so busy with people parked up no one can move it’s crap. The design of the drive through is rediculous.

was served through the drive through by a young man named Valentin, was really helpful and cheerful and extremely positive. service was extremely quick, food was lovely, hope the you man benefits from this review.

Food is only acceptable when collected in person. DO NOT ORDER FOR DELIVERY, the delivery service is atrocious and there is no way for recourse if using the McDonald's app.

Very slow, don't pay for large fries.as they only give you small fries in a large box. Few months later.....the place is even worse. Slowest service experienced. Food never ready. Fries box empty. Don't eat at this mcdonalds.

Horrible delivery, took an hour. missing items and also wrong items sent

Shambolic. Takes half an hour from ordering to it being ready. They really need to sort it out from a management perspective.

Great first date location with your kid

Had to wait a fair while for food. Then it was wrong and the chicken nuggets where cold. Staff was very helpful tho.

Good location. Clean & tidy. Fast service.

The food is OK. As far as McDonald's goes, it's not the nicest.. You regularly get given incorrect orders and cold food which is a shame but other times the staff get it spot on so it's a bit of a gamble! The service is usually very friendly which is nice. But unfortunately the drive through is awkward as you always end up being put in bays to wait which get full quick.. So a bit of a toss up on what sort of meal you'll end up having I find from here. I can't say too much about inside as I've only eaten in there once but it was pleasent and clean that one time.

Very clean, fast service as you would expect. Food & coffee ice & hot.

Fries were slightly undercooked but nothing major. Otherwise fine. Quick service.

I woke up early at 12 am for a grimace shake. And people were mean to me walked into the establishment. Only for me to find out the machine was broken. I was heartbroken. I went the next day and I finally got my grimace shake. Here is a picture of me enjoying it

2 items missing from my order but rectified quickly

The wait in the restaurant is too long. Food does not come out in any order. The wait for would be ok but the food was cold.

It never ceases to amaze me that people, including me, actually eat at McDonald's. The food is hardly palatable. It's the marketing we are all eating

Food always wrong and take ages for what's ment to be a fast food place.

Order delivery arrived in time. But some of the food was delivered stone cold

I think there needs to be either more employees or better management of the current staff, they always seem awfully busy and as a result don't fulfill orders correctly. They seem nice enough but there is definitely a slight accuracy/efficiency issue. ... A year later and it's actually gotten worse, orders take forever to be fulfilled and food is never hot. You can tell it's been sat under the warmers for ages so I don't know why it takes so long to get orders out - perhaps if you gave it to us 20 minutes ago when it was cooked instead of us waiting around that long it would have actually been hot and nice to eat. Shockingly managed.

Eaten 3 muffin meals 😋 so one happy customer

they never remember to pack the sauces. are the staff there incompetent? can never get my order right when ordering through uber eats.

Absolutely brilliant staff! 18.8.24 (Midday) Felt like a totally different McDonald's experience, we were asked how our meal was, wished a good day when we left. Really really impressed. It was our sons birthday as we decided to go into the restaurant rather than usual drive through- so pleased we did! They were young guys and were excellent 👌

Great food, shame about staff standing around doing nothing and throwing dirty cloths at the tables... Two different visits and both times did now well over 20 minutes wait. This visit 14th August 2024. Terrible service each time. Last time we'll be coming here!

I ve bought a double big mac and it tastes like the burger is 2 days old..the patty dry I think they did not change them at all...disappointed

Didn’t know I had to double check that they actually put 3 chicken selects in and not two when they hand it to me in drive through:(

I’ve had McDonald’s in many countries across the world and this is by far the worst of all. Recent orders missing food, napkins, straws, sauces. Burgers recently very over cooked and left in the warmers for far too long as they’re rock hard and stone cold when packaged/ smashed together. Chips are ghost like with no colour or seasoning often stone cold. Dread being asked to park in a bay when using drive thru, often waiting 30-45 minutes for food but they’ve hit their target by getting me through the drive thru sensors. Annoyingly quite often ignoring dietary requests for vegetarian or vegans. Was glad when Stowmarket got a Mcds, but I’d rather drive further to Whitehorse Ipswich and still have warm food when I get home. Surprised the Franchise hasn’t stepped in and replaced management / ownership. Clearly little pride or education in how to run a fast food restaurant. Only positive is the staff are friendly.

Very busy indeed. Cheerful worker processed our order

Haven't had a mcd in ages b8ut needed something quick so headed up.there. massive queues but these soon went. Not long for our food but yet again when we got home.only part of out order was in there. This happened so much before that we stopped using the drive through but in time we had forgotten . We rang and complained and it was dealt with but we have yet to return to pick up.our free meal. Disappointed, we will avoid

Not the best McDonald’s out there. They persistently miss items when giving you your drive through meal. It’s got to a stage that we have to get the employee to wait as we check the meal as 90% of the time there’s something missing.

Run by teenagers, very slow to the point I wouldn't call it fast food, staff don't care about the customers.

I waited almost an hour for my food to arrive. When they delivered there was only orange juice and no food

Had to wait five minutes for a chicken mayo

The food is mostly cooked well, but the chicken can be a little dry. Service also not the quickest in the evening

Worst mcdonald's ever. Given them so many chances. Food regularly cold. Regularly mess up orders. Always slow service.

McDonald’s seem so overrated and overpriced nowadays. Ordered 4 meals in store at one of the touchscreens with not being able to get some items like milkshakes or frappes due to the machine always being ‘broken’. When the order was ready, always check to make sure that you have everything in the bags as we left without checking and only found out when we got home that we were missing a whole meal off of the order! The meals also seem like they were just chucked into the boxes with one looking like the photo attached

Harrison was extremely helpful with resolving an issue with a previous order missing a burger. Not only gave me a meal as compensation but another side of fries as we had to wait a little while. Great service!

Slowest drive through in history and orders are wrong 90% of the time. Avoid

Jesus... just... no words.... just face palms. Genuinely made me want to move to Mars.

ASKED FOR COKE AND THEY GAVE ME A BANANA MILKSHAKE. stupid minimum wage women

Worst McDonald’s I’ve ever been to

Bad service food cold need more organisation

Slowest McDonald’s there is! So slow it’s not really fast food. They only seem to prioritise the drive through.

Spur of the moment trip for breakfast on the way to a football tournament, unfortunately no gluten free substitutes rolls and guide doesn't say if sausage meat is gf, so just had a couple of hash browns (from guide is gluten free). We had to wait a bit for the food to reach us which wasn't a problem as it came out hot and correct. It was a quiet Sunday morning so only a couple of people about. Not a bad experience just a shame that McDonald's UK doesn't support coeliac disease. My son loved the projector game on the table.

I do my best to avoid fast food like this, but I was in a rush and hungry. I asked for a big-mac meal obviously with fries and a drink. Plus I asked for an extra fries. I moved on to pay and as I paid I asked if the extra fries had been added. I was told "yes". Collected my food and they had charged me for extra fries but without any fries. I had to go back in to get them. Anyway, I drove to my place of work about 3 minutes down the road, only to find my fries were both stone cold and looked like that had been stood on, and the burger looks again like it had been literally thrown together from the other side of the kitchen, and was Luke warm. Dreadful. Although I don't know why I'm surprised, I guess with the price I maybe thought the food was going to be better, McDonald's used to be cheap.

Didn’t have milkshakes or chicken strips for my visit, also had to wait ages at the drive through despite there being only 1 car in front. I’ve been before and it’s been better but seems to be slipping in service recently.

Staff is always very nice. Milkshake was a bit funny, so they replaced it no problem.

McDonald's drive through at Stowmarket was handy after a long day house moving. Service was polite and friendly but slow and a little disorganised. However, the food was really good as McDonald's goes and my 'cheese-less' burger arrived without issue. The coffee was good, hot and refreshing. As a useful point for some, the car park has now been equipped with EV charging bays (two were visible from where we parked). It's only a McDonald's but one of the better ones for sure.