McDonald's in Mid Suffolk

Always know what your getting st mccadonalds. Not always quickest at busy times or late night.

Cold food rude service no sauces with the order as ordered and no Minecraft collectable with the Minecraft big mac meal. Not a good look for McDonald's. Even have to wait 10mins to order a coffee

Nothing special. It's a maccas. not the best, but not the worst I've had.

At last. Well done McDonald's Stowmarket. A well cooked lettuce free non hard patty McPlant burger. Perfect.

The most consistently bad quality food I’ve had from anywhere, even other McDonald’s. Chips are grey, thin, cold, damp every time. Burgers are mediocre at best. Thats on the miracle that they get the order right and you don’t have to go in to sort it out

Nobody has high expectations walking into a McDonalds, but this place fails to deliver even the most basic standards. Plenty of empty tables but all covered in rubbish and mess all over the floor. Drinks a long way short of full, tepid fries. Happy Meal toy not as advertised, staff unbothered. The low bar just got lower.

Very bad experience and even manager is not responsible for their staff fault and very rude and arrogant

Much better than Ipswich Close to the A14 Asda, there was very bad from last year

Cannot get an order correct and food cold !!!

Ordered a plain Big Mac, but it came with onions and the wrong bun? All our food was stone cold and they forgot our dips.

Non existent service with the morning staff, since they are all teenage girls and really rather busy chatting in the back! Meaning you’ll spend like twenty minutes waiting in a non-existing quee because most people have the sense to avoid early in the day, come the evening the service is much better but you end up with dreadful food quality with things like the fries looking like they were pulled out of a bin. I checked others food to see if the staff here had taken umbrage with me and no food is dreadful across other tables

This was an actually good McDonald's, the food was hot, service was good (didn't try to rush you away) the only downside is a lack of flavour on some of the food, but just get a salt and a pepper sachet and you're golden

Went there for a snack . Waited ages for food despite it being really quiet. Food was cold

Spent 47 pound on 5 meals Got 3 and half meals best place for the food was in the dogs bowl service what service park us up for 19 minutes good job we wasn’t in a rush

Awful service here.. went through drive through twice before, and ended up waiting 30 minutes each time.. food came and it was cold. A car had been waiting, God knows how long in the waiting bay infront. The gentleman had asked the worker when his food would arrive and the worker literally turned around and said "I don't know mate, they just give me the food and bring it out". I was shocked myself. This is the worst mcdonalds in suffolk

Don’t order a McPlant if you’re in a hurry. We waited 15mins plus at 5pm. Think they must have been growing it from seed. Meanwhile the rest of the order was sitting getting cold - had to ask for replacement fries. Fast food has to be fast or what’s the point?

Just waited 41 minutes at the drive through only to be told after paying they didn't have milkshakes so got a coke instead but they gave me a coffee. 0 stars today. Shockingly bad

Always has something missing from the order. It's now to the point we are surprised when we have a full order. But this one was probably the worst. I don't remember ordering a ketchup mcflurry. Like seriously, I would understand one or two ketchups in the mcflurry if they were quickly chucked in the bag. But 4. 4 whole ketchups just sitting in my mcflurry seems like a personal attack. There was no way that wasn't on purpose. Do yourself a favour and go popeyes when it opens.

This place used to be great, but now it’s just gone downhill. The food is subpar at best, fries more often than not are cold, and today when I ordered a Big Mac, I literally had to try and rebuild it. Not to mention it was as cold as the fries were. Service is slow as anything, my friend came here once before and ordered a simple cheeseburger and fries and took over 45 minutes to come out, he had to go to the counter and ask for his food. Very disappointed.

Food alway takes long and is always literally thrown together.

After ordering I was asked to drive to the second window where I was then kept waiting for 20 minutes, even then I had to shout to get attention.

Ideally, just off the A14, good access but area getting busy, especially when vehicles are turning right. As for the service, depending on the shifts, it seems to either hit the mark or not. As it's our local golden aches, it has its benefits of a quick meal.

Was my first time getting McDonald's here in the uk and I was disgusted to see them young kids putting the food together with bare hands. One girl whipped her nose back there and another scratching his crotch.....🤢🤮. That's unacceptable 😤.

What a horrible experience. Order was wrong, allergies ignored, Over charged, (refunded by the manager. Kept waiting as 14 cars drove past. Ordered to "breakfast deals, no cheese" I was let down by every part of their process.

Food and drinks wasn't hot not the first time , but haven't been in a while so thought would try again

Can’t comment on the restaurant unfortunately as I only came here to charge my car - 2 chargers up to 160kw - very handy.

Never hold your personal vendetta against a customer when your a manager of a takeaway Billy, it's a bit silly

Me and my current partner was told to go down to the bay for our food by my ex boyfriend (a manager) named Billy Leggett, we then waited 20 minutes for simply a bacon roll and pancakes while roughly 15 other customers were served instantly, luckily a lovely girl named Ella realised what had happened and brought out our already made food that we should have had 20 minutes prior, personal remarks should not affect work service. Remark should

Says 24 hours but just been there and it's closed

Don’t think i’ve ever received my full order, Always missing an item and have to call up, even when coming in store typically always missing food too. Or it’s cold, probably one of the worst mcdonald’s in the area.

Horrendous service, as a night shift worker, I appreciate that there are only members of staff on shift at 3am and my food probably requires being made fresh, however it feels like some sort of vendetta taken out on my food if I order during the early hours, every single time. how dare I expect a certain standard at that time. Despite it being a 24-hour service. My burger was swimming in sauce literally, and food was stone cold . Service took 20 minutes after being moved to 3 different locations. Horrendous service.

Absolutely shocking pulled up to drive through after ordering on the app waited 8 mins for someone to speak and take the code no apology for leaving you waiting then once at the collection window I waited 5 mins before reversing backwards to ask if someone was actually doing my order to then go back to the collection window and wait for another 7 mins so in total I waited 20 mins for a latte no apology and rude service as a result

Staff is always very nice. Milkshake was a bit funny, so they replaced it no problem.

This branch is absolutely useless! Order food and it never comes, as they can’t find drivers which is mind boggling as every time I go there, they have at least 5 drivers hovering about the restaurant!

Dependable, tummy filling food.

ARE YOU ALL ALLERGIC TO SAUCE?? Like why can’t none of you not a single person put sauce in the bag you can put everything on the receipt/ order in there we’ll.. sometimes but you can’t put sauces in there?!!!!! every single time this happens yet for some reason I still think at some point you’ll put sauces in which you won’t, I’m just curious as to why?!!!

Been sat here 20 minutes waiting for my food. This is the 2nd time iv had issues with this place in 2 weeks

This is the worse McDrive ever. I wait for one americano 35 minutes.

Order took 25 minutes, staff not bothered and food cold

Don't expect you order to be correct, and pray they don't forget you if they ask you to park up. Food will be thrust at you but if you're lucky you will grunted at. Save yourself the heartache and go to Ipswich Whitehouse, your trip will take less time!

I dunno why but this is the best McDonald's franchise around. Nearly always get fresh, crispy hashbrowns and chips!!

Don't normally eat in McDonald's but I'd had a really busy day so my husband & I popped to Stowmarket McDonald's for a quick bite to eat,the food arrived after spending £25 the chips weren't very warm but after not eating all day I just started eating them, then tried the burger it was cold, I took it back to which they replaced it with a colder one, my husband's coffee was cold too, I spoke to the manager who couldn't have cared less. Will never be back here again food should be served hot not Luke warm or cold especially a cooked burger 🤢

Didn't get what we ordered.Not the first time either.Chips usually missing.Not hot food.Not fast.Poor quality.Friend advised not to go, and to try somewhere else,and she was right.We should have listened!

This Mcdonalds is the absolute worse place thank i have ever been to. Every delivery i have ordered from here is wrong. Always do so disappointed 😞

After watching my bag of food being unattended for 10 minutes I saw them take the individual items out and hold it to a hot light to try and heat it up a bit before attempting to bring it out to me

Yet another order missing various items, every time I swear I won’t use the Stowmarket one again,this time I mean it,Ipswich from now on,worth the extra drive. Missing 2 burgers and one portion of nuggets, but gifted a triple cheese burger with no bun,absolutely brilliant, every single visit the orders wrong or cold or both

Once again Stowmarket McDonald's managed to mess up my order, we place a large order for work and most if it was wrong, how on earth do you mistake a a quarter pounder with cheese for a Mcspicy.

This is the very worst mcdonald's I ve ever been to. They always make you wait around the corner, even if you want a mcflurry. You can wait from 5 minutes to 10 minutes.The place is a joke with no management skills. They have even served me frozen food when I ordered 5 select. Always sat on mission or wrong. This mcdonald's is simply the worst.

Wanted to pay cash. Got my phone out of my pocket and from a foot away seemed to take payment from my phone even though I got my phone out to load the app . 1) train your staff to ask about the app and not just press the card button on the till. If you don't just assume I would t have to put up with service failure 2) guess I don't get my points either. 3) spoke to manager to offer feedback. But offer not resolved. Also too expensive now for breakfast. I but coffee in the way to work daily. Probably will be giving you a miss from now on.

It's McDonald's but a bad McDonald's. Food always missing, or cold or poorly made. Quality is sub par.

Good food easy access friendly place. Staff always ready to help . Very good service. Staff friendly.

Had to park for our food. Nice and hot when it arrived at least

Surely it's about time the leadership team got involved with this McDonalds?! I too, have experience exactly what others have said and been forgotten about in the drive through. I don't understand how they don't prioritise the first order that goes through and then move onto the next? It would seem their system is clearly failing and has been for a long time but, managers are so useless that they don't do anything to resolve the issues. Stay well clear!

I can safely say I will never be eating here or getting delivery from here again. Every single time I do so, i'm always missing items. The bags havent been tampered with, so I know its not the drivers. For example, I ordered a meal for myself and my sister to share, and some cheese melt dippers, £7 for some overhyped mozzarella sticks and they didnt get put in my order? I would phone them up to complain but they never answer the bloody phone!

Was asked to park up. Waited 15 minutes for them to give me my order, got home which is 5 minutes away, chips were stone cold and was the wrong burger, I've recently moved to the area and saw nothing but bad reviews of this place, gave it the benefit of the doubt and twice either something has gone wrong or the food has been cold.. you've lost our custom now. Never known a mcdonalds quite like it

3 visits, 3 times they forget to put food in the bag, useless, ain't hard is it.

Of the many McD's I've been to, this is by far the worst - over a half hour wait for food which was missing a whole burger when it eventually came out of the kitchen. Missing burger was found but was cold. Replacement burger was at least hot but was somewhat deconstructed in the box. Order cost £30 and was not worth the hassle. All in all an abysmal experience and the staff couldn't care less - I complained to a "manager" and was just given some empty platitudes and a flaccid apology. The day I go back will be the day that Satan ice-skates to work.

When u order u expect it to be ideally correct. To be asked to go round and queue again due to their mistake...they are lucky we stayed calm

Don't expect fast food at this fast food establishment. Mobile ordered to speed things up, but you'd almost think one person is running this entire restaurant, half a cup of drink and 30 min wait at a drive thru for a couple of standard meals. Disaster! Recommendation: It's worth the extra 10 minute drive and petrol to go to Ipswich mcDonalds next to Asda Whitehouse down the A14.

I have just gone to McDonald's for some late food after a long day of driving. I have been to this McDonald's many times and have previously been asked to wait in the bays around the corner which when this happens I am left there for over 10-15mins seemingly forgotten about. So this time I decided I would decline to go around the side as I wanted my 'fast food' and head home. When the staff member asked me to move amd I declined they immediately got on the offensive saying it's a hassle for them as they are timed and if they don't hit their timings they get shouted at by their manager (this if true is already appalling behaviour by managers) though i was not backing away from something that just helps them and not me as a customer. It was obvious that the staff member just got someone else to come to the window and say they had someone else's food ready to get me to move, so I just moved to the last collection window. This ended up being a lie I was told because the car behind had to go park in the side bays. To top off my lovely experience having order a medium and large fries I was given a portion which would accumulate to one large portion at a push.

Half an hour wait for 2 standard happy meals. Awful mcdonalds.

I've called in here at least 16 times and never been served straight away. I'm always told to park up. It is I think the worst in the area. I waited so long once I went and got a refund.

Rude staff not able to talk to you through service window, cold food very poor !!

Drive through seems to forget an item or just missing items, 1 in every 3 is wrong, you may ask i why I keep going, but the kids work hard at school, and it's there weekly treat 😊

I’ve lived in a few places the last few years so have experienced a number of McDonalds… and this is without question the worst one I have ever had. Impressive how little they got right..

I hate to say it but mcdonald's stowmarket is the worst I have ever neen to. Miserable staff and they have never god my order right. And it's not very fast food.

My first visit and most certainly my last! Staff obviously wanted to be somewhere else, ordering screen froze and unable to complete order; Oreo ordered and paid for was not available, fries ordered were missing. My fish Mac was like a child's portion and whole meal was an overpriced mediocre experience 👎

not to sound arrogant but people like myself sit and wait for our food after a long shift at work and not wanting to cook dinner. we wait in a busy bay for 10+ minutes just to receive a cold and old chicken patty. eg i work in fast food, i know what an out of time product looks like and feels like, not acceptable to serve. considering our fries were fresh there would have been enough time to cook a fresh chicken patty. overall the staff are nice and the environment is clean but there is a lot of food criticals and that’s not okay.

I wait 1 hrs for to get my order, I chase my order 4 time but yet they don't have clue where my order was in the screen. They need to rectify this problem and also check their system properly 🙄 😒

Food was nearly cold straight after collection from drive through. Very unimpressed, £26 in total for nearly cold food is absolutely unacceptable. Friendly staff, food awful.

A really great MacD good service, good parking, and spotlessly clean.

Pot luck as to what you'll get, despite asking you "is this your order?" on screen... Been 3 times and never got an order correct.

Hands down, the worst McDonald's ever. They get your order wrong every single time, especially if you order for delivery.

Service at this mcdonalds seems to be getting worse. Everytime we go we end up waiting ages for our food, orders are wrong and their McFlurry machine is never working. Won't be going back anytime soon

Food same as any Macdonald's, a little slower service than usual but that could have been due to staff availability on the day overall 4/5

Food was cold, the egg in the breakfast roll was BLACK ! Broght in drive through, so ended up driving back, they changed for a fresh 1. Overall service was poor, food poor. Not impressed

Can never get the right order and your always waiting for your food

Harry the staff manager went out of his way to help us with the app. Very polite, professional and apologetic.

It took 30 minutes and multiple other tables got their order first. We ordered a party kit yet they didn't have any so we had to be refunded. The employee we talked to about where our order was kept walking past us and not telling us anything. When we got the food it was cold and disgusting. We ordered a white coffee and they gave us a black coffee when we asked for some milk they had none.

Over 30 minute wait for food, items missing, cold food and no milk!! Worst McDonald's service I've ever seen

CHECK YOUR ORDER BEFORE YOU DRIVE OFF!!! Foods ok. If they got it right. Make sure to double-check your takeaway order before you leave. A bacon roll is not a breakfast roll 😑 Add on. Tonight ordered £25 of food. Drive thru gave me someone else's food order. 6 nuggets and a burger ain't what I ordered. had to go in to get it sorted. Absolute shambles. Seriously, don't bother. Another 10 mins down the A14 are better ones. Place is like a blond dart player. Sometimes hits the bull most times, misses the board.

Oh dear this Mcdonald’s really is bad. I used to live in Stowmarket and the orders were always wrong but a year down the line I was passing through and thought I would try again. I used the drive thru, it was fairly early and not busy at all. I asked for an egg and cheese mcmuffin meal, the guy taking my order asked if that was with bacon? No…just egg and cheese, I don’t think he knew you could get that on the menu! Anyway it wasn’t ready at the window of course so I waited in the bay. Get parked up to eat and the hash brown was genuinely stone cold and had weird bits of what I can only guess is uncooked potato? Ok…not the end of the world. Go to bite into my mcmuffin and thankfully I checked just before as yep, you guessed it, with bacon inside. I’m vegetarian 🙃 I went inside and told whoever looked like a manager and he said ‘was the hash brown dodgy too?’ as if he knew food was going out uncooked!!! To their credit replacement food was made up within seconds but I honestly would have preferred a refund! So yeah, really poor and thank god I didn’t bite into that mcmuffin.

Waited 30 minutes in the bay for an incorrect order and cold food.

Possibly the highest rate of incorrect orders in East Anglia

Getting worse everyday. Food all the time cold, bad service. People don’t give a shit about the costumers. They not trained properly too. That is a disgrace for mc Donalds food chain.

Its mcdonalds I just feel bad for the employees having customers complain about the lack of "goo" how mundane

Typical McDonalds if a little slow to serve.

Another great example of how not to run a McDonald's franchise. It was low tide on the milkshake machine today! I'm actually surprised it worked long enough to pour this much.

Always slow and having to wait for food...last wait was almost 20mins

Stone cold food, missing items AGAIN, management refusing to rectify the issue when we contacted them directly. Of course they blamed the delivery driver, and the delivery driver blames them. You pay extra for items as well as the delivery fee which is fine but you at least expect to receive the whole order you pay for. Makes you wonder if it's deliberate so they can thieve the money, they rob £5 worth of goods from everyone's order and they will make a killing from it. Absolute joke. Management also very unhelpful and refused to give his name or do anything to rectify, don't bother using.

For fast food it as slow as a turtle and food cold 50% of time

Forget about the click and serve, they are always full of deliverioo or justeat drivers. Went for a quick breakfast today and it took 40 minutes to get food, only to find the coffee luke warm and the hot chocolate was warm water as the chocolate had run out. Always check you have ALL your items before you leave as probably 75% of the time something will be missing.

It's McDonald's.we all know what we get

This is the worst mcdonalds I have ever been in my whole life, poorly cooked food, very slow service, rude workers, comes across as a mcdonalds with no management and bunch of workers who couldn't care less about the customer and are to busy laughing and joking and not getting work done, absolutely embarrassing I would be ashamed if I owned this mcdonalds

I've been all over the south, south east and eastern regions of the UK. A Maccy Doos drive thru is perfect for when you are on the go. My home town McDonalds......shocking. Constantly repeating orders at the order station. Many many times left waiting for over 10 mins in a bay for 2 cheeseburgers and fries.....watching 12, 13, 14 cars go through, pick up and drive off. Being asked to park in a bay when there is literally no one in front and no one behind....waiting for food to be brought out 5 mins later and the order is missing items...out of 3. The best, finally parking up, opening the wrapping and finding that not one...but both cheeseburgers are, from the top layer, bread, sauce, mustard, gherkin, cheese then bread.......... I'm not super intelligent....but when 2 cheeseburgers are both missing the beef patty.....there is something SERIOUSLY wrong with the staff inside. If you go here for drive thru here is your warning. Expect issues. Diabolical

No one queuing at drive through. Ordered and then sent to sit in bay for 15 minutes waiting for food. If understand if it was busy but no one even here. Not fast food and then the wrap was cold. Not great experience at all.

Food was thrown together and was cold got wrong items and the service is snail pace would rather driver the further 10 15 minutes to white house asda

hung up the phone after i tried to order food

I believe I might have too optimistic an outlook on day to day life based on my relation with this McDonald's. Every time I try to make it a semi convenient pickup, it goes wrong. Here's been my experience the last three times here. I order on the app, I go through the drive thru and give them my code, so far all good. I get parked and wait and wait for another 30 minutes for cold food, ah well. Next time I order on the app, the app messes up and I go inside to sort it out. I spend the next 10 minutes while they look and can't seem to find the app order on the screen from the phone. I go ahead and reorder everything on the terminal and pay. And I wait inside for 20 more minutes and of course more cold food again. Next trip it's the app again, I park at the park and collect. I input the number into the app, and an error comes up. I check and apparently they're out of double cheeseburgers I take it off the order and add a double quarter pounder meal. It has an error again, now no milkshakes are available. So no double cheeseburgers or milkshakes but the triple cheeseburgers, single cheeseburgers and mcflurries are all fair game? Alright, I order all three of those because it's got me intrigued now. I go to order again but now the app won't load, just some animation of chips falling in a carton for 10 minutes. I give up, and head inside again. I reorder it all again on the inside screen and wouldn't you know it, I got the triple cheeseburger, single cheeseburger, and mcflurry. The plot thickens... So would I come back here? Oh I definitely will, at this point at least I'm starting to understand a bit of how this system works. I wouldn't come here if I was in a hurry that's for sure. I'll say at least this McDonald's knows how to keep things interesting, so that's something they're doing right. 👍

It's McDonald's, you either love it or hate it. I love it. I particularly like the consistency. 😀