Burger King in Mid Suffolk

if your gonna advertise open till 9pm, be open until 9pm and dont close easly or at least advertise it so people know

Worst BK I've ever been too, not only did they not want to take my order OTC, they never told me they had no coffee until they brought the food to me after I had ordered coffee on the damn machine. And no toilet. Terrible.

Got to be the worst get it sorted burger king even when you drive in it looks derelict run down car park got so many holes in it you'll burst a tyre.

Friday night no change so not able to pay cash Staff not bothered Toilets disgusting god knows when they were last cleaned not for quite a while going by previous reviews Only thing reasonable with the meal was the fries Burger and onion rings only just warm First time I have been there and will be the last !!!

Gents toilets disgusting; no door on cubicle, one urinal blocked, basins filthy, hand dryer not working. Throughout the building the floors were dirty and strewn with litter. Overall the site looks rundown, potholes in car park. Greggs breakfast roll okay but shop taking cash only, no cards. Plastic cover on hot coffee cup melted so that it would not clip onto the cup. Exceptionally poor now, used to be far better.

Atrocious food, terrible service. Overpriced

Wish I could give zero stars - dirty dirty dirty - avoid avoid avoid

Place has to be the worst burger kings in England.. dirty and not maintained toilets were disgusting. How does this place have a 5 start hygiene rating its clearly rum into the ground...food was salty everything even the coke was flat !! Do not recommend anyone eats here

Car park with more potholes than the moon! Surrounding area a complete mess unify and littered.

Place was dirty and toilets disgusting

DISGUSTING! Thought place was closed/abandoned until we tried the door! Car park was filthy with litter everywhere and potholes!Went in to be greated by rubbish on floor and everything looking very grubby. Ate indoors at the only table with nothing on it( but I had to wipe it down myself!!) No one else was eating in and not busy but no member of staff came out to clean/clear up. Food standard but really didn't enjoy our experience! If it was my business I would be embarrassed to serve people food! Manager needs to instill a bit of pride and motivation in themselves and their staff!!!

Absolute mess outside and filthy inside. Just dont...

Food was good Every table was dirty not one clean one , floor was a mess

Store and staff wonderfull foliage and road deplorable

Utterly ridiculous. Placed order, server cooked the nuggets we'd ordered, served everyone else waiting, then announced that there were no halloumi fries. I requested a refund and was offered a replacement of chili bites. I asked if they were ready and was told they were so agreed but then saw them also being added to the fryer. I then requested a refund and was told it would have to be cash, despite paying by card. The place was generally quite grubby looking and the car park was in awful condition.

Had a whopper of a burger. What you’d expect.

Great place for a quick stopover but parking being a major concern on the highway..

Every time I've ordered here the food has been fresh and tasty. Always correct items. Only negative is the car park. 😣 It's like the lunar surface, take care.

The food is standard... It's burger king, however the car park has so many DEEP potholes you will destroy your suspension(the roads in Afghanistan are better then this). Also the area is so littered a formal complaint should be made to the enviromental agency to force them to clean up the area. It's disgusting.

food was good and hot, place is clean and looked after by staff. shame that the site get the blame for the state car park as it's travel lodge responsibility.

food is absolutely delicious! freshly cooked and always hot every time i’ve been. service is helpful, especially if you need help on the machines they’ll be patient with you and help you understand everything! great communication, Lily by far was very helpful and professional! thanks again! dining area is very well put together, spaced out nicely! very clean and organised. i only have good things to say about the restaurant and the people! however i will mention how the car park is absolutely horrendous! that needs fixing asap.

Everything was perfect, food was hot, polite and speedy service . The only bad thing was how much of a hazard the car park is .

Freshly cooked food, friendly service.

Lovely place for a family.. staff and their service is really good and quick would recommend this for a break when you travelling through this place

Used this Burger King since it first opened, burgers are nice and fresh, not sure how long this will continue for. The ordering system is an absolute joke, if you want to pay cash you have to use the terminal, print a ticket and then go to the till and give the ticket to the employee and then they’ll take the cash, absolutely bizarre!!

They refuse to take orders at the till and would rather you leave

Just ate the smoky chimichurri Angus burger and it was bloody amazing! The place was packed busy but I can see why! The food was fantastic, great quality and hot , definitely coming back here xx

A handy Burger King with what you expect.

The worst Burger King I have ever been to. Food is usually under-cooked. Staff will not serve you over the counter. Orders always take ages even if you are the only one in there. Carpark full of pot holes

Pretty dead. Ropey car park, weak cardboardey watered downhot chocolate, unsalted chips & stinky toilets

Its burgerking , you get what you expect , clean , food is tasty staff are friendly

Unhelpful staff. Filthy washrooms.

Filthy inside & out. Wrong burger turned up. Had no large fries only small fries.

An average quality Burger King in a scruffy truck stop location. Better than a bush wee, but not by much.

Burger King was cold Never again

They refused to serve me at the till stating they only take orders on computer. Well I’m sorry I wanted to pay cash which you did last week. Absolutely disgusting won’t be returning

Car park and surrounding areas need a good clean, the food was OK. The staff are great. But please tidy up the car park and do some landscape works

Waited along to be served was given a bag with mine and my sons food which split while walking to my car i went back and nobody was bothered so ijust left £17 lighter and a very upset child

None of the ordering machines worked, and the manager was shouting at customers saying she shouldn't be serving over a till? Whilst murmering ibsenities beneath her breath. Very poor service and awkward atmosphere. Didn't manage to order a thing so we left and got a Jamie Oliver meal deal from the adjacent Shell Garage.

I went to Gregg's next door - as good as ever. Sit in or takeaway. Closes at 4. Burger King (and toilets) are still open after that.

Really great food ,great and fast service, no complaints whatsoever 👌

Needs a good clean and tidy up, coned off area's not available for use

The place is so run down it puts you off your food. Car park is more potholes than tarmac with litter and mess everywhere. Inside not much better, dirty and half of its always closed off so there's no where to sit. Ordering screens are out of order. Bins are full. Staff are vaping by the entrance.

Definitely not the best burger Kings and the rewards don't work here !

The outside of the building was dirty rubbish was everywhere. The inside had rubbish all over the floor. aswell the tables were all dirty. Lastly it was the middle of the day and there were no other customers there but the staff was just sat around while the place was gross. The burgers we ordered were cold and so was the coffee. Got to be the worst burger king I have ever been too. It was pretty disgraceful.

Burger King used to be rubbish, cold sloppy burgers. They have improved their product massively and I would definitely recommend this place. The staff seem polite enough and the service was fast. Condiments were offered and given. The only suggestion is that "Trash walks" are undertaken as the car park is a tip and the outside looks so shabby. The food though is really nice.

Terrible Service, use another Burger King

quiet place for a short break, just across the roundabout maybe 1.5 miles is Nedham lake where you can take a walk and relax.

Don't bother, dirty is an understatement!!!!!!. Tables hadn't been cleaned, floor covered in rubbish, bins over flowing, and we have filmed it on our phone. Customers were at the counter asking to be served as were left standing for at least 15 minutes. A very grumpy girl who was supposed to be working for Burger King was slamming chairs around us as she see us filming the state of the place. Customer's who we see said the place is a disgrace. New staff needed I'm sure.

Got food poisoning after eating here

Outside needs a tidy up other than litter everywhere food was spot on.

20:30 at night, ordered a double cheese bacon burger, and chillie cheese melt dips. No one else in the restaurant... How did I manage to get served a stone cold burger, yet mouth burning hot cheese bites ?? This is my usual stop for food and a rest, but I think BK has just been struck off the list. Not the first time food has been served cold when the restaurant is very quiet.

Wanted to dine in at 7:30pm on long journey with 2 children but all of the seating had been sectioned off with no explanation why

Directed to use booking screen but couldn't. Staff said to order at till but cash only as boss said people should order on the machine to pay as nobody was using them and they weren't covering their cost! The food was the worst I've had in a Burger King - tasteless roll, slimy meat, tasteless chips. All in all, a dreadful experience.

We visited here last Sunday. The restaurant was messy and some of the tables hadn't been cleared. The toilets were also a mess. The ice machine was also broken, so our colas were warm. However, it is not the staffs fault that the machine was broken. They were doing their best to repair it. This may explain the reason for the mess. The food was warm and service was quick. The staff were very welcoming and friendly. Thanks

Fml, came here and waited ages. Drove home raging because of it.

Staff were ok. But unable to eat inside so had to get take out and eat in my car

It was fine but it was the smallest bacon double cheeseburger in the world I think!

But never went to burger King We went to greegs whitch is in The same building

Had a divine meal here earlier today. I was served by a lovely young lady who I believe is called Emily. Polite and chatty… made the experience brilliant! Will be coming back.

Not great food but does the job

Absolutely tasteless burger with a stale bun. Would not rush back . Poor server was on her own , was struggling to reach the items as she was so small and looked exhausted and fed up. Don't blame her... very disappointed

Got in 10mins before closing, apologised a lot but was told we were fine, hot, fresh food and served really quickly!

Great food and friendly service

We always stop here on our way to hemsby, great choice of food, lovely clean toilets

Quick and easy for a snack when driving

OK a stop off whilst travelling

Very short staffed. Self order machines not working.

This has gone through many transformations over the years making it a handy stop off on the way to Norfolk. Sadly it is now a rather uninviting scruffy location. The servers are young and clearly fed up. The outside area lacks any seating and needs a good clean up. There used to be benches in the shade but these are now 'reserved' for staff.The adjoining petrol station is undergoing a massive refurbishment so maybe this little area will follow suit?

Car park looked like it had been bombed. Craters everywhere. Arrives at 6.20pm on Friday and wasn't allowed to sit in. Had to eat it in the car.

Just the same as the rest but smaller been there a few times the tables are always dirty along with the floors

Nice place to stop and have a bite to eat. Lovely staff

It was a quick service and food was OK

Place was empty of customers, waited 5 mins for someone to serve me but nobody appeared, i shouted SERViCE PLEASE and still nobody, then went and spent loads of cash in Greggs which is next door...they were fantastic, avoid BK and head to Greggs

Everything about the services looked shabby average meal

Handy place to stop for a lunch break on our travels

It’s ok. I just wish they had a uniform rather than random T-shirts and own clothes…. I don’t think they warm the buns as always cold and just a bit haphazard really.

Will cost again. Quite and no queue to join

Friendly local Burger King for when you are out and about. Many of the potholes have now also been fixed too. Update: potholes are back. Litter is increasing.

Not impressed with service, order changed to that of what was ordered (no hot drinks). Fries were more crispy shapes as very crunchy and very salty. Toilet was messy with no toilet roll and hand dryer not functioning. A very unpleasant experience and one I will avoid in the future.

Fantastic staff easy to order definitely the best staff at a fast food takeaway I have encountered - food all good as well no issues whatsoever well done 😀

Ordered a Double Whopper Meal, and the Burger arrived with small Buns, looked ridiculous. Didn't say anything, but they obviously ran out of large Buns, or had a new person on.

It is what it is! No frills but good, fast food

Great burgers on the way back to Norwich

Ordered with just eat! Didnt get our 3 meals just 2.. just eat say its Burger King and burger king say go to just eat! No refund no food!! Terrible customer service!!! No one answered the phone the night of our order at Burger King! Just eat have no one to talk to! Emailed customers services to receive an email back saying if I get the Burger King app they will give me a voucher for a whopper! I ordered a chicken royal for a start meal! Stated in email.. and why would I want to download there app for a whopper when they ruined our takeaway treat as a family!!!! Find it bad how they take our money and dont give us a service or food we ordered!! Then to make it worse.. no refund!! Very upset... in the end the person decided not to reply to my email saying no to a whopper!! 😏 anyway... God bless all who read ⚘🙏

Freshly cooked and quite quick. Only let down by the seating area due to covid rules

Good Burger King on the A140 near the A14. At Beacon Hill service station. Only Burger King for a fair distance so pretty handy. Next closest you’d have to get to centre of Ipswich or the other side of Ipswich.

I believe BK is better than MCs even though the bill is usually double the price. But because of the quality, I say it’s worth it. However this specific branch looks like they have no interest of work…. The customer service is terrible and last time I was there the chips were cold and tough! This time I asked the staff make sure the chips are fresh and hot and she told me it’s fresh which it wasn’t again and It was the old chips as she filled the packs in front of me! I’m not going to this branch anymore and I suggest you to go to a proper branch where is more alive and busy! Some of Burgers were terrible as they were on the warmer for a good few hours! If I had the option to close this branch I would do it!

Burger king is far from a McDonald's, but I'm lovin it so much more! Nothing beats the BK way!

Worst service station (filthy bathrooms) I have ever walked into. So bad, we decided not to purchase any food and we walked to the garage close by to buy some food.

Staff always friendly and polite

Although it advertises that it closes at 23.00, it doesn’t. Turned out I turned up at 19.05 to be told they are shutting, no apology or reason why!

Food warm after a 10 minute wait

Food just warm after waiting 10mins

Firstly I have never been to Afghanistan but on entering the car park I felt like I had entered a war zone. The car park was obviously carpet bombed in a covert training mission. The toilets have not been cleaned in what smelt like a 1000 years. I had previously (Saturday ) had a covid 19 test which had a negative result. I am now concerned that I may have picked up some other infection. I decided not to eat as the lone member of staff stared at me like a child of the corn. Avoid this place, Unless you are into zombi apocalypse style dining.

First of all, there was only one staff working and not to mention wasn't the quickest service. Customer service was inadequate, foreign object in my food. The food was ok couldve been a bit more warmer, I expect to be treated with respect and not to be taken for a scallywag.

Huge queue and extremely long wait for food. Not good.

Walked in to buy a couple of drinks. Eventually a staff member came out and asked what I wanted and if I was paying cash or card. I replied card and before I could say anything he barked at me to “use the ordering machines” which were unavailable. I informed him and he begrudgingly took my order. Upon completion I said “I am sure you did not mean this, but you came over with a bit of an attitude” to which he claimed he had no attitude and his bosses made him tell people to use the machines (ps there was no other customers at all in the store) all said with an attitude. Terrible customer service.

Signs advising on masks if entering, other than staff not one person was asked to wear one, sanitiser near the door was empty and behind the self service, you had to walk to Greg's before finding any, ordered no salad or sauce and order came covered in the stuff, toilets were shocking.

Service was great and food was piping hot.