McDonald's in Antrim

Hit and miss. Medium fries from here usually is less than what u get from a happy meal. UK McDonald should stop giving out those cardboard happy meal toys. You are not saving the environment, you are wasting the resources for making it.

Just waited 37mins for a cold burger, half a portion of fries, half a drink and one third of a mcflurry. The place was chaotic with people complaining about waiting times, cold orders and wrong orders. There were plenty of staff working, just nobody appeared to be managing them. I though Larne branch was bad but Antrim is atrocious.

Service was absolutely atrocious. Would not attend too cash paying customer. Would not recommend

You know what it's like. Consistently McDonald's. Lovely.

always check your order before you leave there site it happened second time with me in a week always got half order after paying for your whole food

ive been waiting 30 minutes for my order im gonna kms

Forgot a chip out of our order, ordered big tasty with bacon no bacon, not enough straws given out bad customer service

Great food and excellent coffee

Drive through order told to park in bay 1. Food never came out. Went inside and they had lost the order. Complete mess off a mcdonalds

Delivery is the worst ever. Everytime we order food comes freezing and chips like rubber

Food served cold . People working here prefer to talk instead of working . People wait for there orders over 20 min while crew spend their time chatting. I literally seen my food waiting on the counter

Excellent food and clear description as to calories, allergies etc

The worst McDonald's I've been to. Somehow the chips are burned and cold at the same time. Takes about 20 minutes to get your order which is thrown together and again, cold.

After reading the experiences of the delivery riders at this branch of macdonalds in the guardian, I would not be surprised if the IWGB union has a vote and all delivery riders go on strike nationwide. Who the hell does this manager think he is? He needs sacking very fast but it's too late now.

Absolute DISASTER of a place. Waited 24 minutes in drive thru. Staff member who took the order was pathetic. He could hardly speak .. Waited another 5 minutes at the hatch where they hand out the food. Girl lying over the counter talking. NO SENSE OF URGENCY WHATSOEVER and about 20 cars behind me. Eventually fired out the food and just said "there u go" No drink was handed out or napkins or straw. I had to ask for them twice. Eventually she understood. ABSOLUTELY PATHETIC SERVICE and confusion reigns in that place. Will never ever be anywhere near it again. Whoever was running that shift should hang their head because they haven't a clue.

Order has been delayed 3 times, took almost 1 hour 30 mins to receive my order. Poor organisation skills, food arrived cold, items missing from order. Very annoyed with how many times this has occurred, love McDonald’s but this is a joke now. Terrible attitudes from the delivery drivers too and the supervisors in McDonald’s are just rude. Those poor workers are over worked and stressed. Very bad customer service and management

Food was left until we found it after asking twice where it was cold...table service was requested.

App is wick then staff got order wrong

Worst McDonald's in the country. Order always wrong every single time. Without fail. Food always luke warm, always items missing, burgers look like they have been thrown against a wall before being scraped into the box. Fries half empty. Drinks half full. Milkshakes are like foam, handed my child his and he thought there was nothing in it because it was that light with pure foam. Always a disappointment. Always asked to wait in a bay with a number and wait for at least 15 mins. Wouldn't go only my son likes it. When sitting in the place is always dirty and there is always several complaints at the till point. Toilets smell and dirty. Staff all very young and dont seem to know what their doing. Customer service is shocking. One more bad experience from never going back. Larne mcdonalds is even better than this dump 👍

Average, Philly burger not worth it

The order was taken out but they brought it out in tray and when advised that it was take away the girl became annoyed

One off the best McDonald's we have visited but no employees know how to reward customers with points for free food?

We ordered on the app and went to the drive-through, but we were told to wait in the car park for 10 minutes while they were updating their system. OK, fair enough, these things happen. When we went back through the drive-through we pulled up to the speaker waited then someone pulled up to the other speaker and got asked for their order immediately, then another person pulled up to that speaker and they started getting served so we just drove round to the next window as maybe that speaker was broken. The fella at the next window took our app order no. but didn't complete the order so when we went to the next window the girl started handing us the wrong order. We told her this and told her we had an app order and what it was, she told us we hadn't paid, I told her the app pays automatically when it's put through so she had to tell the fella at the first window to complete the order. We finally get our order and drive off to eat it. Chips were like warm as was my wife's burger and instead of a normal coke it was diet. We couldn't be bothered going back after the circus we'd already been through as we were tired from travelling all day. Mc'Donalds you owe me 14p for that sugar tax you charged me for a sugar free drink.

Mostly take the drive through which is quite quick, never messed up my order before like some other places, staff is also really nice and have even had a couple compliments thrown at my bike which is a bonus in my books

Don't use the drive through, they make you wait in a bay for 25 minutes and when you finally get your order it's wrong

The duty manager served me and he completely messed up my order. He didn't seem to know how to customise my burgers

Totally awful order a cheese steak burger and compare photos ....speaks for itself do they look like the last photo... I think not

What a joke of a place got to the drive through all we wanted was a few we burgers and my mum ordered a large coke for us to share as I myself didn't really want anything, get to the window pay ect and the young girl hands my mum her coke and asks us to move to the bay by the time we had moved to the bay the cup holder of our brand new car was filled to the neck with coke and over flowing clearly gave us a faulty cup or one with a hole or something coke all over the new car my £1400 hand bag and my phone which is now saying liquid detected went over to the girl to tell her what happened with the drink she had just handed us bearing in mind I'm covered in coke and handed it back to her she was then looking at me like a had 4 heads didn't even offer something to clean myself car or anything to many kids working in the place that haven't got a clue to much messing about by the sounds of the rest of these reviews I'll be phoning tomorrow and if nothing is sorted about my bag and phone I'll be getting on to a solicitor me just a passenger of this car didn't even want anything and to begin with yous need to make sure those cups arnt faulty it's aswell it wasn't a hot drink! but £2500 down for a horrible cold burger

Love mcdonalds in general but the customer service in Antrim is terrible, the supervisor basically was shouting at me cause there was a misunderstanding with my app order and them poor kids working in this place couldn't make out how to get things sorted. Hope this young guy in white uniform , supervisor I presume will be disciplined or sacked etc , cause Antrim mcdonalds is getting a bad reputation, if u hate ur job just leave ,we attended on 29th of August at 19:05

Crap food. Sticky tables. Slow service.

The phone call handler guy needs more training. He is very rude with no work ethics

Good McDonald’s experience. No issues

Food missing & what we got was cold & tastles

Shambles, place was empty, took 15 mins for 1 mcmuffin, they also forgot coffee, no napkins and had to return for sauces ordered, mcmuffin was thrown together and half ripped apart.

We only go here when theres no alternative. Absolutely awful.

Waited 45 minutes for a drink order that never came, after being up to counter to speak to someone and was told they had no hot chocolate, very disappointed.

18 minutes to get the food. Really really slow service. The only fast bit is how quickly you eat it!

We ordered a McDelivery and did not get 4 curry sauce which we payed for. We called McDonalds and they said they couldn’t do anything!!!! This is not the first time this happened. Never again am I ordering from here

Food was good! Quick service, nice outdoor seating on a sunny day!

Still can't seem to get orders correct and maybe a little warmer

Only issue u feel hungry after eating McDonald's a few hours later.

Can't really say much other than it was ok. The fries were a funny taste...well tasteless actually. Everything else was the normal standard...oh but no ice for drinks (happens a lot).

I was really hungry today whilst out shopping so thought i would grab a quick burger, I thought i would give McDonalds, J1 Antrim a go, never really like "Manky D's" but it couldn't have been worse than the Burger King effort a few weeks ago, surely!! ...could it... well it was ...... absolutely disgusting. Wet soggy bun half raw, cold patty and clearly constructed and wrapped by someone in the mid throws of an epileptic fit and it was tiny, more of a slider than a burger. I would be embarrassed to serve food like that if i owned a restaurant!!!

This is probably the best organised McDonald's I have been in. Very efficient in getting orders to customers quickly. The food was actually good compared to a few I have visited in past.

Quite busy, I placed my order no receipt in the self service, No.88 my son ordered his ,No.91, waited son got his meals , I still waited, and waited, seen my order sitting on the bench 10 mins passed so I asked was thst mine , it was and they where just gonna hand me it after it was sitting so long, had to ask for it to be replaced another 5 mins waiting just for 3 kids meals, so asked to see a manager and he basically asked what I wanted him to do, only it was for my grandkids I'd off asked for refund, so unimpressed, and still wasn't hot

4th time in a row McDonald's can't understand what a burger with ONIONS ONLY is.... Ballymena got it wrong 3 times so decided to travel to Antrim... wrong again... Full of cheese.... After waiting over 10 minutes for a replacement the till guy was bringing it to the table when I seen him LIFTING OUT THE BURGER WITH HIS BARE HANDS CHECKING It then folding it in the bag... DIRTY BUGGER... taking dirty money then sticking his filthy hands on my food.... DISGUSTING..... Makes you wonder the interview and health & safety training McDonald's staff get...won't be rushing back

You know what you're getting and it doesn't matter who you are.... groups of teens and seniors with grandkids. They do what they do really well.

This is the worst mcdonalds experience. The workers were lounging about and talking while the queue was around the corner so they gave us a number to wait in the car park for our food. Must have waited 20 minutes before realising the food wasn’t coming and we had to go inside for it. After we drove off we realised an entire chicken nugget meal was missing and one of the milkshakes were half filled with purely foam. This place seriously needs a revaluation.

Ronald McDonald tried to put me in the back of his van 😭 he said yeah chicken nuggies

Food is not nice compared to other McDonald's in different areas. Chips are thrown into the bag upside down. Orders are never correct always something missing. Food is freezing. They give the drinks out first then get told to move to a bay to wait on food. Even the milkshakes are like slop by the time the Food arrives to the bay. The drinks should be presented with the meal. The staff are rude and the manager is no better. Need to kick it up a notch in the standard department. Baps on the burgers are like soggy flip flops. The lack of pickles also like two pickles to a big Mac lol what the hell is that all about lol 😆 get it sorted you clowns

Wrong order and cold, asked staff to fix my order and she looked at me like I had 10 heads.... Said I wanted the order remade, beendtanding minutes waiting on a mc spicey meal.... Staff do not care and aren't helpful at all

Simple way to put it was the chips could only be described as warm as was the Big Mac

very poor service on the drive thru lazy workers

After so many years, I still can't believe how many eejits working there under the same roof, in the same building 🤦🤦🤦🤦 They just lower the IQ every time I am there 🤦 Every time order is wrong, how the f....k you can make the order wrong every time???!!!!! Then two different eejits don't want to swap cheeseburger for the chickenburger in a happy meal 🤦🤦🤦🤦 Come on use your brain, if you have one and think outside the f.....g box🤦🤦🤦🤦 Some children don't like your beef burgers 🤦 Is that so difficult to understand???!!!! Antrim McDonald's is a place one in a million, with so many eejits not using common sense, the have a world Guinness record of the lowest IQ in one building🤦🤦🤦 So many people coming back the door, because they all have their orders wrong, I can't believe 🤦 Someone of the franchise owner should actually make recruitment more strict and more select the eejits out🤦 Another time in McDonald's Antrim today and another disappointment and pissed off by eejits. McDonald's in Belfast, Dungannon, even in Ballymena is always all good, employees nice and kind. In Antrim you get the eejits and grumpy balloons around.

Worst McDonald's experience we ever had 😞 we were told to pull up at the 2nd window and wait, a girl came with half our order and asked us if we ordered it, we told her what was missing from our order and she walked off never to return. After 20 minutes my partner had to get out of the car and shout in the window to get someone's attention. Someone finally came over and low and behold, it was the wrong order and was stone cold and we got no apology. So disappointed

Stinking food hard grilled chicken wrap was going threw the drive threw rude staff threw the order on my lap quickly shut the window went in to complain how him. How do these people get there jobs.

Waited 20 mins in bay for drive thru food and when we got it was freezing and we had no chips.. worst McDonalds ever!!!

Great place ,sad Ronald wasnt there though

I won’t lie - this is possibly one of the most hit or miss McDonald’s restaurants I have been to… EVER… WORLDWIDE… IN MY LIFE. I’ve never had an issue with the staff, and often times they can be pleasant, but the food?… always incorrect. Without fail. Always something missing. Always something taking far longer than it should. Even when the ticket says a specific instruction, it still comes out wrong. I honestly don’t understand what the issue is. I’ve worked at another McDonald’s location before, and sure, people can make mistakes. But every time without fail?… gosh I don’t know… I think I give up going here in all honesty

Ok we all know Mc’Donalds food is usually great and today it was as expected. However the service which we usually expect to be spot on from Mc’Donalds was NOT today. I wouldn’t be writing this review if this wasn’t at least the third time I have experienced this. Even in other McDonald’s I’ve recently had the same experience. We order something basic like a chicken select and still we are asked to go and wait for it in the car park with a number. Not a SINGLE car got their food in the drive thru. Everyone was waiting. We waited 10 MINUTES! Not acceptable considering the 3 minutes it should take. McDonald’s better do something because their standards are dropping rapidly! They didn’t even apologise…

I don’t like to complain about McDonalds because I appreciate it very much. That said, today two cars in front of us were asked to pull in and wait. We were too and are waiting at least ten minutes and two cars behind us have also been asked to pull in and wait. We can see a staff member wandering slowly around the car park with an order obviously looking for a car. Our order was regular with no requests for plain meals or anything that should make our order more difficult or take longer to make. This is frustrating with children in the car. We ended up waiting for fifteen minutes with absolutely no apology from the staff member who delivered it. Don’t stop here if you are in a hurry.

To.much going on and people forget what ther doing and forget parts of the orders

get my order wrong everytime without fail

Toilets filthy, soap dispenser broken, bo loo paper

Very slow service 28mins and then food was cold glad this isn't my local Mcdonalds

Waiting 20mins still no breakfast / update 26 mins I had to wait no excuses and no reason was very quiet at time would hate to see it busy

Service is great here. Probably one of the best McDonalds in the area. Rarely get something wrong and real fast at fixing it. Play ground for the kids and tablets inside for them to play games on

Great food nice and friendly staff

Called in to Junction One on the way back from the airport. Will not buy any food here in the future. Service at the drive through was terrible girl closed the window regardless that we were speaking to her. Chips were cold and soggy. Inedible.. Seems after reading other reviews they dnt really care anyways.

Had to go back to the counter for a forgotten wrap. Then realised they'd given us 16 nuggets in the 20 nugget box not great for 4 hungry kids. Then after all that partners plain burger was fully dressed... Fairly worked off the wrap of the day meal all that up and downing to the the counter hahah. But aye, bit more attention to detail needed wasn't even absolutely jam packed in the store so not really any excuse for it barr not enough attention being given..

I hate this place. Very good at not doing their job and leaving out food. Idiots

Wish I could give zero stars worst McDonald’s in the country workers always sound like they are annoyed I’m ordering and NEVER GET MY ORDER CORRECT I am so sick of this every single time there are items missing, just got home and 4 sour cream dips are missing for which I paid an extra £2. Every single time I lose out on so much money make the order screen bigger if they can’t read it clearly because this is a joke does not happen anywhere else

Very good food very nice chips very good drinks and very good staff Drive-through, not busy but ordering windows were busy food was lovely don’t order Uber eats Uber eats is bad

Burgers were cold and disabled toilet and sink had either dried blood or chocolate on them. The sink could be used but the toilet couldn't be used at all

Wasn’t very nice ,found hairs in my ice cream and also on my chicken selects , won’t be back here

The food is the same as most restaurants the staff can be unfriendly and not very helpful and Rude. Some look dirty and unkempt with dog hairs on their clothing and hair and beards not covered

Thank you Team Antrim. It made my day 😍😘🥳

Ordered stuff, 3rd time of 4 I didn't get Mc'Crispy bun with chicken. Order around 40 pounds, wth is going on in Antrim McDonalds? They even missed it when I was in the restaurant. Somebody not able to read in there, I guess..

Order a bacon roll with sausage and cheese, I only received a bacon roll and no straws or forks

What kind of crossover is this?

Check your order before you leave if it's take-away

Soooo nice 😋 yummy 😋 yummy 😋 it's just a pity when you go through the drive through and pick up your order there's never any salt pepper sauce or napkins. Even when you order tea or coffee they don't put the milk in so you either have to go back around the drive through again or go into the shop, which defeats the objects of a drive through. 🙁 Even after leaving a review on the mythoughts app, they reply with a apology and yet it still continues to happen. 😠 😡.

Got to the drive through kiosk and sat in line while at 3 cars had orders taken in front of me, didn't say anything when I got to the window as it's kids that work there, got to the window and was handed a hot chocolate and two apple pies, it was meant to be chocolate milkshake. So I was over charged for my order and look at as if it was my mistake. Girl did rectify my order with correct drink. It's not the first time these things have happened at this particular MDs

Staff seamed like they were hostages there, not even a smile or thank you.stuff looked like they were just thrown into the bag,

We got a drive through. Had to drive to the waiting space until the food was ready. Bag was delivered and we were missing items. Had to park up again and run in. Kinda standard now from mcds, duno why we bother going back. Always takes ages and stuff missing

I was served milk in cracked bacteria infested milk "jug" when I complained to the woman that claimed to be the store manager "in charge." she told me to "get over it" the crack was not serious??

Absolute joke, 30 people on one shift and my food tales 10 minutes still!!! Your shop is rotten from the brand new drinks tower to the bottom off franky. You speak to crew like they are just a number, causing chaos for the fun of it!! Learn how to do your job properly.

Poor service shoddy work - order a quarter pound meal no cheese got to the window to collect asked if it was correct no cheese and the girl laughter and said yes and looked at me as if I was stupid. I checked the label on the box (again the server looked at me and was laughing)and it said no cheese but I was stupid as I didn’t check the burger itself until home opened it and it off course had cheese. Took it back asked for manager explained what happen and to be fair he offered a replacement I asked for my money back. He said it’s awful when this happens. Yes it is but from your comment it seems to be what you accept. This is a frequent occurrence no pride in the job no manager ensuring a good standard. Food frequently cold will not vibe back. This is a no star outfit certainly not a flagship for the McDonald brand

Only order one cheeseburger and one cappuccino,they tell me go to bay 1 ,then wait for 15mins

Drive thru breakfast disappointment! I stopped for 3 McMuffin breakfast meals at approx 6.30am, got them home and totally inedible. Muffins might have been toasted last week but they were definitely not fresh… £20 wasted!

The food is cold most of the times

A very fine McDonald's. Very clean, very busy and yet very well organised. The food was hot and fresh, the staff friendly and upbeat. I'm not really a McDonalds fan as such but today this one even had a lovely atmosphere. "RECOMMENDED

Ronald McDonald's a dangerous man

Very busy at time of visit. It was raining and people were queuing outside. Ended up having to order from app and sit in car in carpark

Handy for a snack and service with a smile 😃

There is nothing fast about the drive-through. it would have been quicker going into the restaurant. Poor attitude from the staff

So I have left this place in horror and disgust so what happened here sounds made up but i assure you I’m not lying I ordered a happy meal for my 8 year old son he has leaning disability’s and he sticks his tongue out at people sometimes so we went in and he stuck his toung out at a worker there she had brown and blond highlights and glasses she gave him a death stare and showed him the middle finger I was so disgusted angry at this display of horrible behaviour to a child the he ran into the toilet a crying because of her action and he slipped and hit his head off the side of urinal because there was a massive puddle of urine on the ground this place is horrable NEVER COME HERE

Great service from the lovely staff member out on shop floor.

Go here at least once a week on my work break treat..service is always slower than any other McDonald’s I’ve been to-food can be cold it’s hit and miss, Not only that but tonight was the worst I’ve seen it..30 min wait, looked like more than 10 staff members on..food slammed down at our table, food was cold and thrown together, had half of our cheesy bites-we were hungry so we asked for it to be reheated/remade, stood another 10 minutes (screens blinked off for a min) whole BOH seemed chaotic, multiple members of staff standing and were chatting away, I seen a load of orders sitting..blamed the wait on the system going down-however we were waiting anyway before that happened (and I’ve had to wait more than 10 mins off peak times) and multiple people were complaining..anywhere I’ve worked if an order is wrong it gets priority to be made first? Other orders were coming out..gave up waiting, went to Tim hortons 2 staff on and got our food in less than 2 minutes.

Very clean and spacious. Went there with grandchildren. Friendly staff, catered for all their requirements.