McDonald's in Chorley

Dec 2024: possibly even worse, 20 minutes wait, rude staff only bothered about Uber eats, deliveroo etc Update: May '23 Still absolutely rubbish, surly staff, cold food, excessive waiting in drive through. Useless... 3 visits, the times items missing or wrong, return trips to replace items, then meal cold when finally get back home. Complained, got given a medium fries to cover the cold food and fuel trip go back. Would advise checking orders before leaving

Always long waiting and always cold food. It's not a fast food. It's riddiculous.

If you want a quick burger forget it, you are going to be waiting at least 15 minutes just to get a cheeseburger and chicken mayo. Also beware when you order a mcflurry they try to hand you a mini instead.

Initially staff forgot the drink so that had to be rectified. Returned home with the meal and noticed the fries had been omitted. The order was just for one meal, nothing complicated. Disappointing service.

Everything we ordered was completely stone cold

Garbage, stood waiting for half an hour for a simple order. Poor. UPDTAE, when the food finally arrived, it was cold and the burger in pieces. Great job guys 👏🏻

I’ve been a regular at the Chorley McDonalds for a long time now, to the point that some of the staff talk to me familiarly at this point. After having a string of regular issues there, I’ve opted to use this one more, which is an extra 10 minutes round trip. This McDonald’s seems to be better in every way. The staff always speak clearly, politely and seem to be happy to be there. They’ve only ever made 1 mistake, which as a track record % is much better than the Clifford street maccies. Never had issues with syrup running out, wrong amount of hash browns, special orders wrong… they always have it right, know what they’re doing, and seem to serve much quicker. Whatever is happening here, from my experience it’s going well. Hopefully management of Clifford street can take note!

Slow incompetent and shocking service

Had to wait over 15 minutes for order to be prepared. Even then they brought it as an eat in rather than a takeout. No apology for the wait.

Good service, typical McDonald's

I have today after a 12 hour shift decided to use mcdonalds for my tea. Being curious I ordered a mcrib meal and overall we ordered £36 or just under by pennies. We ordered this via uber eats order number: The order arrived and upon inspection of the contents of the bag. We noticed our mcrib burgers x 2 were not in the bag. I immediately contacted the store. The on site manager at the time Jo answered. Initially I was polite and asked her if I nipped to the store cud she please give me the missing burgers. In my mind if the food was prepared and we'd ordered them they wud just be sat on the counter waiting. So I thought ring soon as so I cud get my tea. Your manager informed me that no she cudnt give me the burgers. Couldn't provide a acceptable or any explanation as to why the items were missing. I also asked why she cudnt simply give me the burgers. All she was prepared to do was hand me a 3rd party number to get them to deal with. I did go to the store. Showed her the receipt and asked her again to give me the burgers. She said there was nothing she cud do. And then charged me again for the burgers on there own £9.18 for the 2. At this point I won't lie I was angry. But I still paid. And said something that your manager didn't like obviously. As immediately she went on the I'm cancelling your order refusing your service and giving you a refund. She didn't infact give me a refund. And at this point I openly admit I lost it with her. I will not be returning to this site unless these issues are dealt with. I want that lady spoken to and reminding that good customer service is a given with such a large company. And that regardless of rank she shud conduct herself professionally and assist any customers where ever possible. I also want my money back as I did not receive the goods paid for. That store is a absolute shambles The staff are horrendous and there general demeanor is shocking. I urge senior management to check this place out. I've been a customer regularly for years and this is infact the worst experience I've ever had. Now hungry almost £50 out of pocket and feeling very disappointed with you as a company.

After waiting over 15 minutes for a drive-through single burger it eventually arrived and was warm at the best . How can a fast food restaurant have such slow service?!? How can they run out ( their excuse for delay) of cooked burgers when they didn't seem particularly busy inside?

I have today after a 12 hour shift decided to use mcdonalds for my tea. Being curious I ordered a mcrib meal and overall we ordered £36 or just under by pennies. We ordered this via uber eats order number: The order arrived and upon inspection of the contents of the bag. We noticed our mcrib burgers x 2 were not in the bag. I immediately contacted the store. The on site manager at the time Jo answered. Initially I was polite and asked her if I nipped to the store cud she please give me the missing burgers. In my mind if the food was prepared and we'd ordered them they wud just be sat on the counter waiting. So I thought ring soon as so I cud get my tea. Your manager informed me that no she cudnt give me the burgers. Couldn't provide a acceptable or any explanation as to why the items were missing. I also asked why she cudnt simply give me the burgers. All she was prepared to do was hand me a 3rd party number to get them to deal with. I did go to the store. Showed her the receipt and asked her again to give me the burgers. She said there was nothing she cud do. And then charged me again for the burgers on there own £9.18 for the 2. At this point I won't lie I was angry. But I still paid. And said something that your manager didn't like obviously. As immediately she went on the I'm cancelling your order refusing your service and giving you a refund. She didn't infact give me a refund. And at this point I openly admit I lost it with her. I will not be returning to this site unless these issues are dealt with. I want that lady spoken to and reminding that good customer service is a given with such a large company. And that regardless of rank she shud conduct herself professionally and assist any customers where ever possible. I also want my money back as I did not receive the goods paid for. That store is a absolute shambles The staff are horrendous and there general demeanor is shocking. I urge senior management to check this place out. I've been a customer regularly for years and this is infact the worst experience I've ever had. Now hungry almost £50 out of pocket and feeling very disappointed with you as a company.

My burger bun was burnt to crisp , no cheese on any of the burgers and the burger its self was bland and my chips was cold n soggy and we was missing a pack of nuggets but asides from all this the desserts were delicious

Absolutely shocking customer service. Ordered breakfast on the app. Got to kiosk, got my drink and told to wait in the parking bay. After 15 mins went into the restaurant and complained. No apology. They then said that the order had been taken to my car. Again no apology from the staff..no wonder they have poor reviews. Food was cold when we got home

Meant too be fast food waiting 22 minutes for a muffin which was cold when it came . Staff are so slow it’s unreal . Worst maccies by far

This McDonald's seems to have improved greatly recently. We have found it lacking in the past but today we were served efficiently and staff were very friendly.

Slow service waited 18 minutes for food

Need to improve on bay collection as mcdelivery vehicles constantly using allocated spaces, also need to improve their app connection with this resteraunt

For you own sake never order ubereats or delivery from this place. They are so utterly incompetent and slow, they must have 10 people loitering in the kitchen yet massive queues and no progress. Your food will 110% be cold by the time it arrives. Drinks are packed badly and drivers are treated poorly and not even acknowledged. McDonald's truly is the worst delivery restaurant on earth, this goes for pretty much every McDonald's restaurant, stop eating this rubbish.

Very nice service from Phoebe Lambert extremely helpful and polite would definitely recommend this McDonald's

To say that i am disgusted is an understatement! I had ordered a milkshake and didn't think to look inside the cup before drinking over half of it. And the contents inside were very disappointing.

We was waiting ages for the food and when we got home, we realised they got the order wrong, everything on the receipt wasn't in the bag. Rang up to explain and we was asked to drive back to collect the correct order. No offer for a refund etc. We quickly checked the order before coming home which seemed fine but turns out when we got home they missed an item again so we just cut our loses. Anyway, the burgers in our order were stone cold.

“Can you park up please” after spreading a basic meal, no changes, haven’t ordered a lot of food. Just fried and a burger. Every time

Visited 4 McDonald's today. All out of stock on one or more items. How hard is it to sell a burger and drink? Bloody impossible for McDonald's today!

17 min wait after ordering at the drive through, uber drivers being served before anyone else, ended up with a barely warm burger. When my partner complained to the server and ask if the food was hot his answer was it’s meant to be. Worst service worst food never eating another McDonald and will tell everyone I know not to go to this branch. This not fast food This not good service. You’re better off ordering online you probs get hot food. Think you need to make choice is it an online service or are you going to also concentrate on the customers that take the time to come to the store.

Small friendly place, service a bit slow, food more often than not warm not hot especially the fries I have asked to change for hot ones and staff have obliged. Only two places for blue badge holders but most annoying disabled spaces often taken up by non blue badge holders which I find very selfish and this is not monitored by the establishment

There seems to be a common theme with McDonald’s these days. The food, service and facilities are all hit and miss. Went here Saturday morning for breakfast, had to wait at the drive through order point for quite a while before someone took the order, waited at the window for sometime before receiving order. Flat white coffee had no milk, no napkins in the bag but the food was ok and hot so definitely a mixed bag. We have tried various McDonald’s as a family and there always seems to be something not quite right about every order/visit.

Missing my big Mac in my meal and my tomato dip, I wouldn't bother going here, especially if you're ordering it for delivery like I did.

The quality of fries 🍟 is shocking !! McDonald fries used to be the best but now they’re just rubbish. Half of fries are full of black spots or green edges, moreover cold and soggy, if they are fresh they tend to be either undercooked or overcooked/half burnt!!! Burgers are tasteless and feels like eating cardboard!

Very slow service. Staff seemed to be concentrating on drive through and delivery items. Food was lukewarm and items were missing, including a main meal.

Went in and stood at the till area and nobody served me. Went to one of the kiosks and had 3 breakfast items in my basket, was going through to process payment and the system kicked me out because it turned 11am. Told the staff the issue I had. Get the response ‘it is what it is and it’s the lunch menu now.

Extremely slow service. Waited over 20 minutes for a breakfast wrap.

Very slow service over 15 minutes for two meals. Also noticed that the recycling system they have is a complete waste of time as I saw one of the workers emptying the bins and they just put all the rubbish into one bag.

Recently ordered on Uber Eats. Order arrived 25 mins late and food was cold, milkshake & Mcflurrys had melted. How do they think a £6 refund is enough!!. Won't use Foxhole Road again.

Hard, Uncomfortable seating in a noisy echoey building with look warm burgers and untasty chips.

Disgusting service. Waited 20 minutes and food was cold. When I complained was told food wasn't that cold. Got a refund.

Been here several times and most of the time iv had a bad time compared to the other mc Donald’s in my area. Almost every time iv been iv been asked to pull forward and wait, i understand that they have to make the food in short amount of time but it’s literally every time and there is at least 2 other people pulled forward sometimes theres so many people waiting there is no place to go. Today,I got told to pull forward and waited about 5mins I then found a false eyelash on my food. I don’t have false eyelashes so it’s impossible for it to be mine.

Quick stop for lunch while working on a Friday afternoon, had a mcplant no pickle with fries, both hot and fresh and correct with no pickle, friendly service clean and tidy

Absolutely rubbish service , again DONE not got half the order I PAID for , went through the drive through , I shouldn't need to start looking in the bag when your told to go and wait round the corner, it would help if they could read then they wouldn't get it wrong so much it wasn't even a big order 2 meals extra fries 3 drinks

just ordered off the mcdonald’s app and when it arrived i got chicken nuggets , a burger with no chips? how do you forget chips !

Had to wait around 10 minutes for a Big Mac meal and happy meal. Poor service and no apology or explanation for the wait!

Twice I have ordered, and this is the last time. Both times orders were not just a little wrong but completely wrong.

Called into McDonalds around 4.30pm on 21/06 for a Mcflurry. We were only in there 20mins but Will was great. Whilst sat there he helped every person sat in our area he took their rubbish for them, offered to give a lady a bag to put all of her stuff in as she had her hands full, went to get something for an older lady so she could sit back down and didnt have to stand & wait. He was genuinely a nice person taking pride in what he was doing. I have worked in retail and it's hard. Sometimes all people feedback is when there is a complaint. So wanted to shout out to Will for doing an amazing job. He is an assest to your team.

Everything was fine apart from the fizzy drink was wrong thank you

Called into McDonalds around 4.30pm today for a Mcflurry. We were only in there 20mins but Will was great. Whilst sat there he helped every person sat in our area he took their rubbish for them, offered to give a lady a bag to put all of her stuff in as she had her hands full, went to get something for an older lady so she could sit back down and didnt have to stand & wait. He was genuinely a nice person taking pride in what he was doing. I have worked in retail and it's hard. Sometimes all people feedback is when there is a complaint. So wanted to shout out to Will for doing an amazing job. He is an assest to your team.

I get that it's new, I get that there maybe staff are leaving (not the job for them etc). What I dont get is why you have to wait upwards of 10 minutes to have your food served (& it's not even busy!!!). First visit the ordering screens would not let us add a soft drink to our order...no signs, no info so we assumed it was us. Finally after 7-8mins I lost my patience & stopped a member of staff & was informed..."oh that's because we're having the tubes cleaned!) Grrrr...at least tell your customers!. Then we had to wait 10 minutes whilst our Big Mac's were created. 🤔 2nd visit, screens worked (yay!!!) Resturant was emptyish...& counter server apologising to everyone in the queue..."sorry for your wait" nice but it shouldn't be necessary....so 12 minutes to have the food served & then the fries were luke warm Grrrr 😔. C'mon McDonalds me thinks you need to 'up your game' I am not the only mediocre review on here...there's clearly a message.👎 And don't even get me started on why the 'Big Mac' ain't so big anymore. 😡 Yet still we go back....so it must be us! 🤪. May 24...Revisited after a long long while...guess what 3 orders in front of us & a 12 minute wait...I give up😟

ordered off the app forgot 2 items , when going to call restaurant wouldn’t pick up , unhappy

Tucked away on tesco carpark, winding entrance and was busy getting onto main road after

I have had orders wrong a few times (Missing items and wrongly made) but if you tell them you can have it replaced! The wait times aren't usually too long either

Absolute rip off. They charge you for items they don't put in the bag and probably rely on you not bothering to drive back once you've got home. Go somewhere else.

Nice and quiet. But a very long wait for our order considering the place was empty.

Came in , food took forever as they were priotising delivery orders. All I could hear is a scouse manager shouting inside the kitchen. Rubbish everywhere inside despite there being less than 8 people inside the restaurant .

Out of the 2 McDonald's in Chorley I recommend visiting this one instead of the other as it is quieter, faster to be served, the food is generally hotter and fresher and the staff are generally nicer and cannot do enough for you. Plus they have never got my order wrong yet which is a common occurrence at the other branch.

Loved it went with grandchildren,not a place I go to. Food tasty ,friendly efficient staff .place lovely and clean. Will be going again.

AWFUL AWFUL AWFUL! Ever since they renovated it to be more catering to delivery drivers, the people who are actually in the restaurant get third rate service. If you order at the counter, you'll be waiting 10 minutes just for some idiot to serve you. I tried to speed things up by ordering on the app before walking into the place, but the app froze and my order disappeared off the screen. I spent 10 minutes waiting for a 'manager', who insisted that payment hadn't been taken and that I'd have to order again. When I proved via e-mail that the app had indeed taken my money - the food came out and nobody knew about it. Truly incompetent service, a non-functioning app, coupled with long wait times and the price increases of rubbish food means that this is the last time (unless I'm starving and truly desperate) that I will visit another McDonald's ever again.

I was in McDonald’s this afternoon and a young man walked in, he spoke to the lady at the front and was explaining there was an issue with his order. The lady was quick to respond in a condescending manner and shut the young lad down. Her customer service skills were appalling and some further training is definitely needed when it comes to appropriate professional manner, and situation management. The young man was clearly irritated by this and gave her the exact same attitude back causing an unpleasant atmosphere. All of this could have been avoided if the lady working had managed the situation effectively.

Food was cold, rung up to try and get something sorted because I’m clearly not spending 10 pounds on somthing which is cold I might aswell get a meal deal at Tesco, I came back to talk to them about my order which JO’s reply was “we not gonna give you any food or a refund” silly Scouser

Always been a good one since opening no issues with food or service and it is what it is a good Mcd's 😁

Evetytime, without fail there is something wrong with our order. Items missing, cold food, customisation wrong.... never in our favour, always items short. Staff don't seem to be bothered. It's a shame as it's the closest mcds .... Will travel to the other one in future.

The restaurant is nice inside and in a great location for me. The only problem is it still takes far too long when waiting on your food. Why are the staff not more organised like other McDonald’s and why do I have to wait at least 10 minutes every time I order, even when the place is empty? My order is usually correct apart from my last visit.

I had a wrong order and I was disgusted and the lady on the phone was rlly rude I have a stutter and I couldn’t get my word out and the rude female said do you have a number no I didn’t think so and put the phone down.really rude and she told me I was a lyer I rekon her job should be taken and she is menopausal

We came to this McDonalds for a quick bite to eat. The drive-thru entrance seems to confuse a lot of people so much there was nearly a bump because a man didn't understand the arrows (it is simple enough - long way round but if they are experiencing high queues then the lay out is understandable) We ordered a few meals between us and I ordered the Halloumi or Mozzarella dippers which I have ticked to have the rich tomato sauce. I don't know why but this is ALWAYS missed. The cheese dippers aren't the same without it. We drove off before checking our order, I wasn't going to go back round for a few sauces so anyone attending check before you drive off!

Nice modern McDonald's. Parking is a bit troublesome when busy, but overall, it is not a bad experience .

I only get a cup of tea and that's not that good. Can't stand the food

Waited over an hour for food it was cold I live in ashley village 2 mins away what a joke definitely need to get new delivery driver and new staff if they can't just make the food hot

Staff were very helpful. Good service.

The food was very fresh and the coffee was delicious! Very fast service as always.

Very Very slow 0730 alow for it to take at least 15 min

Chorley tescos McDonalds.. the service was so slow. No cars on drive thru and only 1 deliveroo guy on and we still waited a touch over 20 min. Hopefully staffing issues will be sorted before our return

Standard service. No real interaction. Scripted responses. Average wait time.

Drive through order. All present and correct. Freshly made which did mean a 2-3 park up and wait but otherwise couldn't fault.

Absolutely woeful. 30 mins wait and £6 for a cold porridge and inedible McMuffin

Where is the rest of my drink? And you should take orders in the order that the cars present to the order booth.

To be fair this is mainly a drive through as it's on the only road out of lancaster going north to the M6. The restaurant is not that busy. The food accuracy on my visit was poor I ordered a plant based burger with an extra pattie but can with one, I took it back to the counter and explained to the team member who took it off me and came back with a replacement. On sitting down back at my table found that they had replaced the single burger with another single burger. At the counter for the third time wanted the manager who sorted things out. Two burgers in the bin should have been in my stomach and that would have been a positive outcome for me. Overall not a bad experience just an inconvenience.

There was a long black hair in my burger. I am now avoiding burgers. I am only still going as my autistic son loves eating there

Very unappealing interior, uncomfortable seating, zero atmosphere. Ordered at pay point. No paper for receipts. Reported at hole in the wall. No thanks, no smile. Requested table service. Received with thanks. Half of sauces missing from order. Requested sauce at hole in wall. These handed over, no smile. Returned to table, 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is carbonated water". Took the drink to the hole in the water. "We will bring a replacement". Meal eaten. Replacement arrived. 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is carbonated water". Returned to the hole in the wall. "You may want to replace your syrup". "We'll bring another". Waited 10 minutes. Returned to hole in wall. "We are still waiting for replacement Sprite". Replacement arrived. 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is still carbonated water". Returned to hole in wall. "This is still carbonated water". Hole responsed, "we have changed the syrup". Mother replied, "feel free to sample the refreshment yourself". Family all finished eating, ready to go. "We will take a Coke instead, thanks. Upgrading to a large would be a reasonable gesture considering my son is quite thirsty and our experience here has not been particularly enjoyable". No apology for the inconvenience, no smile. Staff here seem very miserable, don't seem to enjoy their jobs and have no interest in customers. In my experience, unhappy, uncaring, miserable staff are a direct result of poor management.

We waited quiet a while for our food to be prepared (over 15mins). When it arrived it was cold - the chips were so cold they had hardened. Part of the order did not arrive (burger) & the staff needed to be reminded. The restaurant was not busy, nor was the drive through & there seemed to be plenty of staff.

Okay iff you’re a lovely of fast food.

Pretty much every time I order from there now it's incorrect. Just received a delivery through the app and it's wrong again. Genuinely thinking about not ordering from here again

Popped in for breakfast staff where lovely and it was clean and tidy

Ordered food through McDonald’s app, £31 wasted as part of order was missing, the rest of the food was stone cold. Rang the store who don’t care as the food was delivered by Uber. Yet again this store has failed to deliver a complete order and can simply pass the blame to the delivery company who in turn refuse to do anything as the order was placed through the McDonald’s app and not the Uber app.

I went to the one in Wigan near tesco, The first time there for me but the granddaughter who had been with the family before. Going upstairs to dine the food didn't take too long to arrive was hot but only one table iPad three more was missing other children waiting to go on, should be replaced.

Much better,faster and more friendly than the chorley town center store Well done

This McDonald's is next to Tesco in Chorley. Very convenient location and a lot of parking spaces ideal for a quick bite or takeaway. We went there for an early breakfast. Staff we great and quick getting our order.

It was quite busy but the queue went down fairly quickly. I wish the fries could have been hotter.

McDonald's. Is what it is , but this is a good one

Vegan plant burger meal from tesco chorley branch came hot and delicious service fast would recommend

Ordered our food at the screens whilst my 5 year old son playing on the iPads with big sister and the staff walk in swearing loudly right next to my child, so rude, so unprofessional.

Great restaurant use it regularly with my grandson can't fault it

Never went here, why would we,? We are Vegan!!

They really need to learn how to cook chips. Mine were lukewarm and undercooked. Not very impressed 😒

Lovely staff but went today and while we where waiting the music was turned up to an unacceptable level this has been the case for the last couple of visits. Seemed to be an area manager of some description but she just sat there doing nothing. Now then I appreciate a bit of appropriate music when eating but not banging disco music and I’m a little hard of hearing so god help anyone with perfect hearing they would leave with bleeding ears

Always seem to have to park up and wait

Ordered via the app collected through the drive through, drove all the way home to find 5 selects were missing, drive back to the restaurant - fella on the counter was very apologetic, asked for new fries as they were now cold by this point, he got me the box of selects. Got back home to find only 4 in the box 🤣 absolute farce. Can it really be that difficult to get an order right?

Dont waste your time or money ordering from this Mcdonalds. Staff are rude, leave you waiting and to be honest just dont care. The managers are just as bad when you get to speak to them. When you call in they dont want even talk to the customer and hide round the back from a discussion. Ordered through the app for delivery, when the order arrived in sealed bags the main burger was missing, called up to ask where it was to be told sorry we are busy. Asked about a refund and got advised this is not our problem report it the app. Spoke to the manager Chelsea who to be honest was quiet rude and gave the feeling that she just did not care and replied she did not have time to deal with this and we need to report it how we paid. Advised the driver had done his bit and the bags are sealed so is it not there job to check quality control but again could not be bothered and no sorry or anything. I am sorry but this happens time and time again at this McDonalds, Just avoid.

i rang the store with a major issue and a lovely worker his name was joe, was very helpful and supportive over the phone and helped out a lot!! massive thankyou, he deserves a rise and also his colleague did quite catch his name but he also deserves a rise! thankyou ps me and my ex-husband has split now he did cheat 😊😊😊

Ordered via drive through. Told to wait in a bay. 15 minutes we waited. Went in. No apology,asked the reason why and just got a shrug in response. I said we had been waiting for 15 minutes and that I hoped the food had not been hanging around... another shrug! Burger stone cold. Fries like warm at best. Er won't be returning.

A nice restaurant by McDonalds standards. Parking is a little restricted, but there is a large parking area nearby so that's not a showstopper.

This is the 3rd and last time we will go here. On every occasion we have been left stood at the counter with nobody serving. Each time we have had to shout and more or less go into the kitchen to get somebody's attention. There are plenty of staff but they are all stood about, laughing and talking to each other, no customer care whatsoever. Other people were doing the same thing also.