GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
2.7

Based on 533 opinions finded in 2 websites

site_photo4

Nº 343 in 363 in Chorley

CUSTOMERS TALK ABOUT DISHES WITH..lady
Score

comment_iconOpinions

Garbage, stood waiting for half an hour for a simple order. Poor. UPDTAE, when the food finally arrived, it was cold and the burger in pieces. Great job guys 👏🏻

site_logo

Richard Thomas . 2024-11-12

MORE AT Google

I’ve been a regular at the Chorley McDonalds for a long time now, to the point that some of the staff talk to me familiarly at this point. After having a string of regular issues there, I’ve opted to use this one more, which is an extra 10 minutes round trip. This McDonald’s seems to be better in every way. The staff always speak clearly, politely and seem to be happy to be there. They’ve only ever made 1 mistake, which as a track record % is much better than the Clifford street maccies. Never had issues with syrup running out, wrong amount of hash browns, special orders wrong… they always have it right, know what they’re doing, and seem to serve much quicker. Whatever is happening here, from my experience it’s going well. Hopefully management of Clifford street can take note!

site_logo

Kieran Hewitson . 2024-11-09

MORE AT Google

Slow incompetent and shocking service

site_logo

Liam Liam . 2024-11-08

MORE AT Google

Had to wait over 15 minutes for order to be prepared. Even then they brought it as an eat in rather than a takeout. No apology for the wait.

site_logo

Steve Bone . 2024-11-05

MORE AT Google

Good service, typical McDonald's

site_logo

Mobin Chacko . 2024-11-01

MORE AT Google

I have today after a 12 hour shift decided to use mcdonalds for my tea. Being curious I ordered a mcrib meal and overall we ordered £36 or just under by pennies. We ordered this via uber eats order number: The order arrived and upon inspection of the contents of the bag. We noticed our mcrib burgers x 2 were not in the bag. I immediately contacted the store. The on site manager at the time Jo answered. Initially I was polite and asked her if I nipped to the store cud she please give me the missing burgers. In my mind if the food was prepared and we'd ordered them they wud just be sat on the counter waiting. So I thought ring soon as so I cud get my tea. Your manager informed me that no she cudnt give me the burgers. Couldn't provide a acceptable or any explanation as to why the items were missing. I also asked why she cudnt simply give me the burgers. All she was prepared to do was hand me a 3rd party number to get them to deal with. I did go to the store. Showed her the receipt and asked her again to give me the burgers. She said there was nothing she cud do. And then charged me again for the burgers on there own £9.18 for the 2. At this point I won't lie I was angry. But I still paid. And said something that your manager didn't like obviously. As immediately she went on the I'm cancelling your order refusing your service and giving you a refund. She didn't infact give me a refund. And at this point I openly admit I lost it with her. I will not be returning to this site unless these issues are dealt with. I want that lady spoken to and reminding that good customer service is a given with such a large company. And that regardless of rank she shud conduct herself professionally and assist any customers where ever possible. I also want my money back as I did not receive the goods paid for. That store is a absolute shambles The staff are horrendous and there general demeanor is shocking. I urge senior management to check this place out. I've been a customer regularly for years and this is infact the worst experience I've ever had. Now hungry almost £50 out of pocket and feeling very disappointed with you as a company.

site_logo

Marc Oliver . 2024-10-26

MORE AT Google

After waiting over 15 minutes for a drive-through single burger it eventually arrived and was warm at the best . How can a fast food restaurant have such slow service?!? How can they run out ( their excuse for delay) of cooked burgers when they didn't seem particularly busy inside?

site_logo

Nicolas Ibberson . 2024-10-26

MORE AT Google

Meant too be fast food waiting 22 minutes for a muffin which was cold when it came . Staff are so slow it’s unreal . Worst maccies by far

site_logo

Gop Pog . 2024-10-23

MORE AT Google

This McDonald's seems to have improved greatly recently. We have found it lacking in the past but today we were served efficiently and staff were very friendly.

site_logo

Jamie Finch . 2024-10-21

MORE AT Google

Slow service waited 18 minutes for food

site_logo

Sheila Blain . 2024-10-18

MORE AT Google

Need to improve on bay collection as mcdelivery vehicles constantly using allocated spaces, also need to improve their app connection with this resteraunt

site_logo

STUNLIZ LOVATT . 2024-10-16

MORE AT Google

For you own sake never order ubereats or delivery from this place. They are so utterly incompetent and slow, they must have 10 people loitering in the kitchen yet massive queues and no progress. Your food will 110% be cold by the time it arrives. Drinks are packed badly and drivers are treated poorly and not even acknowledged. McDonald's truly is the worst delivery restaurant on earth, this goes for pretty much every McDonald's restaurant, stop eating this rubbish.

site_logo

Matt Wilson . 2024-10-16

MORE AT Google

Very nice service from Phoebe Lambert extremely helpful and polite would definitely recommend this McDonald's

site_logo

Mr Baird . 2024-10-11

MORE AT Google

To say that i am disgusted is an understatement! I had ordered a milkshake and didn't think to look inside the cup before drinking over half of it. And the contents inside were very disappointing.

site_logo

Iona Conner . 2024-09-29

MORE AT Google

We was waiting ages for the food and when we got home, we realised they got the order wrong, everything on the receipt wasn't in the bag. Rang up to explain and we was asked to drive back to collect the correct order. No offer for a refund etc. We quickly checked the order before coming home which seemed fine but turns out when we got home they missed an item again so we just cut our loses. Anyway, the burgers in our order were stone cold.

site_logo

Kathryn Barton . 2024-09-28

MORE AT Google

“Can you park up please” after spreading a basic meal, no changes, haven’t ordered a lot of food. Just fried and a burger. Every time

site_logo

Jack McMahon . 2024-09-03

MORE AT Google

Visited 4 McDonald's today. All out of stock on one or more items. How hard is it to sell a burger and drink? Bloody impossible for McDonald's today!

site_logo

Patrick Cole (Paddy) . 2024-08-31

MORE AT Google

17 min wait after ordering at the drive through, uber drivers being served before anyone else, ended up with a barely warm burger. When my partner complained to the server and ask if the food was hot his answer was it’s meant to be. Worst service worst food never eating another McDonald and will tell everyone I know not to go to this branch. This not fast food This not good service. You’re better off ordering online you probs get hot food. Think you need to make choice is it an online service or are you going to also concentrate on the customers that take the time to come to the store.

site_logo

Emma Henderson . 2024-08-28

MORE AT Google

Small friendly place, service a bit slow, food more often than not warm not hot especially the fries I have asked to change for hot ones and staff have obliged. Only two places for blue badge holders but most annoying disabled spaces often taken up by non blue badge holders which I find very selfish and this is not monitored by the establishment

site_logo

Thomas Haslam . 2024-08-25

MORE AT Google

There seems to be a common theme with McDonald’s these days. The food, service and facilities are all hit and miss. Went here Saturday morning for breakfast, had to wait at the drive through order point for quite a while before someone took the order, waited at the window for sometime before receiving order. Flat white coffee had no milk, no napkins in the bag but the food was ok and hot so definitely a mixed bag. We have tried various McDonald’s as a family and there always seems to be something not quite right about every order/visit.

site_logo

Northernboy33 . 2024-08-24

MORE AT TripAdvisor

Missing my big Mac in my meal and my tomato dip, I wouldn't bother going here, especially if you're ordering it for delivery like I did.

site_logo

TOMB2112 . 2024-08-17

MORE AT Google

The quality of fries 🍟 is shocking !! McDonald fries used to be the best but now they’re just rubbish. Half of fries are full of black spots or green edges, moreover cold and soggy, if they are fresh they tend to be either undercooked or overcooked/half burnt!!! Burgers are tasteless and feels like eating cardboard!

site_logo

Omar Batah . 2024-08-13

MORE AT Google

Very slow service. Staff seemed to be concentrating on drive through and delivery items. Food was lukewarm and items were missing, including a main meal.

site_logo

Nick C . 2024-08-10

MORE AT Google

Went in and stood at the till area and nobody served me. Went to one of the kiosks and had 3 breakfast items in my basket, was going through to process payment and the system kicked me out because it turned 11am. Told the staff the issue I had. Get the response ‘it is what it is and it’s the lunch menu now.

site_logo

Jason Treadwell . 2024-08-04

MORE AT Google

Extremely slow service. Waited over 20 minutes for a breakfast wrap.

site_logo

Sam Bennett . 2024-08-04

MORE AT Google

Very slow service over 15 minutes for two meals. Also noticed that the recycling system they have is a complete waste of time as I saw one of the workers emptying the bins and they just put all the rubbish into one bag.

site_logo

Lee Simmons . 2024-08-03

MORE AT Google

Recently ordered on Uber Eats. Order arrived 25 mins late and food was cold, milkshake & Mcflurrys had melted. How do they think a £6 refund is enough!!. Won't use Foxhole Road again.

site_logo

stuartw312000 . 2024-07-31

MORE AT Google

Hard, Uncomfortable seating in a noisy echoey building with look warm burgers and untasty chips.

site_logo

Julie Heath . 2024-07-26

MORE AT Google

Disgusting service. Waited 20 minutes and food was cold. When I complained was told food wasn't that cold. Got a refund.

site_logo

mick todd . 2024-07-24

MORE AT Google

Been here several times and most of the time iv had a bad time compared to the other mc Donald’s in my area. Almost every time iv been iv been asked to pull forward and wait, i understand that they have to make the food in short amount of time but it’s literally every time and there is at least 2 other people pulled forward sometimes theres so many people waiting there is no place to go. Today,I got told to pull forward and waited about 5mins I then found a false eyelash on my food. I don’t have false eyelashes so it’s impossible for it to be mine.

site_logo

Heidi R . 2024-07-20

MORE AT TripAdvisor

Quick stop for lunch while working on a Friday afternoon, had a mcplant no pickle with fries, both hot and fresh and correct with no pickle, friendly service clean and tidy

site_logo

Rhonda Wren . 2024-07-05

MORE AT Google

Absolutely rubbish service , again DONE not got half the order I PAID for , went through the drive through , I shouldn't need to start looking in the bag when your told to go and wait round the corner, it would help if they could read then they wouldn't get it wrong so much it wasn't even a big order 2 meals extra fries 3 drinks

site_logo

Tricia L . 2024-07-03

MORE AT TripAdvisor

just ordered off the mcdonald’s app and when it arrived i got chicken nuggets , a burger with no chips? how do you forget chips !

site_logo

Mia Murphy . 2024-06-28

MORE AT Google

Had to wait around 10 minutes for a Big Mac meal and happy meal. Poor service and no apology or explanation for the wait!

site_logo

Dean Seddon . 2024-06-27

MORE AT Google

Called into McDonalds around 4.30pm on 21/06 for a Mcflurry. We were only in there 20mins but Will was great. Whilst sat there he helped every person sat in our area he took their rubbish for them, offered to give a lady a bag to put all of her stuff in as she had her hands full, went to get something for an older lady so she could sit back down and didnt have to stand & wait. He was genuinely a nice person taking pride in what he was doing. I have worked in retail and it's hard. Sometimes all people feedback is when there is a complaint. So wanted to shout out to Will for doing an amazing job. He is an assest to your team.

site_logo

Sarah Jones . 2024-06-26

MORE AT Google

Twice I have ordered, and this is the last time. Both times orders were not just a little wrong but completely wrong.

site_logo

Carl Allen . 2024-06-26

MORE AT Google

Everything was fine apart from the fizzy drink was wrong thank you

site_logo

Rachel Mulkern . 2024-06-23

MORE AT Google

Called into McDonalds around 4.30pm today for a Mcflurry. We were only in there 20mins but Will was great. Whilst sat there he helped every person sat in our area he took their rubbish for them, offered to give a lady a bag to put all of her stuff in as she had her hands full, went to get something for an older lady so she could sit back down and didnt have to stand & wait. He was genuinely a nice person taking pride in what he was doing. I have worked in retail and it's hard. Sometimes all people feedback is when there is a complaint. So wanted to shout out to Will for doing an amazing job. He is an assest to your team.

site_logo

Sarah J . 2024-06-21

MORE AT TripAdvisor

I get that it's new, I get that there maybe staff are leaving (not the job for them etc). What I dont get is why you have to wait upwards of 10 minutes to have your food served (& it's not even busy!!!). First visit the ordering screens would not let us add a soft drink to our order...no signs, no info so we assumed it was us. Finally after 7-8mins I lost my patience & stopped a member of staff & was informed..."oh that's because we're having the tubes cleaned!) Grrrr...at least tell your customers!. Then we had to wait 10 minutes whilst our Big Mac's were created. 🤔 2nd visit, screens worked (yay!!!) Resturant was emptyish...& counter server apologising to everyone in the queue..."sorry for your wait" nice but it shouldn't be necessary....so 12 minutes to have the food served & then the fries were luke warm Grrrr 😔. C'mon McDonalds me thinks you need to 'up your game' I am not the only mediocre review on here...there's clearly a message.👎 And don't even get me started on why the 'Big Mac' ain't so big anymore. 😡 Yet still we go back....so it must be us! 🤪. May 24...Revisited after a long long while...guess what 3 orders in front of us & a 12 minute wait...I give up😟

site_logo

Big Stevey P . 2024-05-31

MORE AT Google

ordered off the app forgot 2 items , when going to call restaurant wouldn’t pick up , unhappy

site_logo

Ruby Smith . 2024-05-31

MORE AT Google

Tucked away on tesco carpark, winding entrance and was busy getting onto main road after

site_logo

Gareth Thompson . 2024-05-27

MORE AT Google

I have had orders wrong a few times (Missing items and wrongly made) but if you tell them you can have it replaced! The wait times aren't usually too long either

site_logo

54Sticks . 2024-05-18

MORE AT Google

Absolute rip off. They charge you for items they don't put in the bag and probably rely on you not bothering to drive back once you've got home. Go somewhere else.

site_logo

tjcarm . 2024-05-16

MORE AT TripAdvisor

Nice and quiet. But a very long wait for our order considering the place was empty.

site_logo

star lite . 2024-05-07

MORE AT Google

Came in , food took forever as they were priotising delivery orders. All I could hear is a scouse manager shouting inside the kitchen. Rubbish everywhere inside despite there being less than 8 people inside the restaurant .

site_logo

Alex Jones . 2024-05-05

MORE AT Google

Out of the 2 McDonald's in Chorley I recommend visiting this one instead of the other as it is quieter, faster to be served, the food is generally hotter and fresher and the staff are generally nicer and cannot do enough for you. Plus they have never got my order wrong yet which is a common occurrence at the other branch.

site_logo

David Goulding . 2024-04-30

MORE AT Google

Loved it went with grandchildren,not a place I go to. Food tasty ,friendly efficient staff .place lovely and clean. Will be going again.

site_logo

Sandra Horrocks . 2024-04-26

MORE AT Google

AWFUL AWFUL AWFUL! Ever since they renovated it to be more catering to delivery drivers, the people who are actually in the restaurant get third rate service. If you order at the counter, you'll be waiting 10 minutes just for some idiot to serve you. I tried to speed things up by ordering on the app before walking into the place, but the app froze and my order disappeared off the screen. I spent 10 minutes waiting for a 'manager', who insisted that payment hadn't been taken and that I'd have to order again. When I proved via e-mail that the app had indeed taken my money - the food came out and nobody knew about it. Truly incompetent service, a non-functioning app, coupled with long wait times and the price increases of rubbish food means that this is the last time (unless I'm starving and truly desperate) that I will visit another McDonald's ever again.

site_logo

Ninh Ly . 2024-04-24

MORE AT Google

I was in McDonald’s this afternoon and a young man walked in, he spoke to the lady at the front and was explaining there was an issue with his order. The lady was quick to respond in a condescending manner and shut the young lad down. Her customer service skills were appalling and some further training is definitely needed when it comes to appropriate professional manner, and situation management. The young man was clearly irritated by this and gave her the exact same attitude back causing an unpleasant atmosphere. All of this could have been avoided if the lady working had managed the situation effectively.

site_logo

Amber Hampson . 2024-04-20

MORE AT Google

Food was cold, rung up to try and get something sorted because I’m clearly not spending 10 pounds on somthing which is cold I might aswell get a meal deal at Tesco, I came back to talk to them about my order which JO’s reply was “we not gonna give you any food or a refund” silly Scouser

site_logo

BL PD . 2024-04-20

MORE AT Google

Always been a good one since opening no issues with food or service and it is what it is a good Mcd's 😁

site_logo

Louise Wright . 2024-04-20

MORE AT Google

Evetytime, without fail there is something wrong with our order. Items missing, cold food, customisation wrong.... never in our favour, always items short. Staff don't seem to be bothered. It's a shame as it's the closest mcds .... Will travel to the other one in future.

site_logo

Gill Lingard . 2024-04-07

MORE AT Google

The restaurant is nice inside and in a great location for me. The only problem is it still takes far too long when waiting on your food. Why are the staff not more organised like other McDonald’s and why do I have to wait at least 10 minutes every time I order, even when the place is empty? My order is usually correct apart from my last visit.

site_logo

D Scott . 2024-04-01

MORE AT Google

I had a wrong order and I was disgusted and the lady on the phone was rlly rude I have a stutter and I couldn’t get my word out and the rude female said do you have a number no I didn’t think so and put the phone down.really rude and she told me I was a lyer I rekon her job should be taken and she is menopausal

site_logo

George Booth . 2024-04-01

MORE AT Google

We came to this McDonalds for a quick bite to eat. The drive-thru entrance seems to confuse a lot of people so much there was nearly a bump because a man didn't understand the arrows (it is simple enough - long way round but if they are experiencing high queues then the lay out is understandable) We ordered a few meals between us and I ordered the Halloumi or Mozzarella dippers which I have ticked to have the rich tomato sauce. I don't know why but this is ALWAYS missed. The cheese dippers aren't the same without it. We drove off before checking our order, I wasn't going to go back round for a few sauces so anyone attending check before you drive off!

site_logo

Baller31 . 2024-03-31

MORE AT TripAdvisor

Nice modern McDonald's. Parking is a bit troublesome when busy, but overall, it is not a bad experience .

site_logo

Benjamin Briscoe . 2024-03-16

MORE AT Google

I only get a cup of tea and that's not that good. Can't stand the food

site_logo

Marks music Brannelly . 2024-02-16

MORE AT Google

Waited over an hour for food it was cold I live in ashley village 2 mins away what a joke definitely need to get new delivery driver and new staff if they can't just make the food hot

site_logo

Darren Fenn . 2024-02-11

MORE AT Google

Staff were very helpful. Good service.

site_logo

Thomas M . 2024-02-04

MORE AT Google

The food was very fresh and the coffee was delicious! Very fast service as always.

site_logo

Alison McMillan . 2024-02-03

MORE AT Google

Very Very slow 0730 alow for it to take at least 15 min

site_logo

David Mills . 2024-01-19

MORE AT Google

Chorley tescos McDonalds.. the service was so slow. No cars on drive thru and only 1 deliveroo guy on and we still waited a touch over 20 min. Hopefully staffing issues will be sorted before our return

site_logo

Dannny O'mahony . 2024-01-18

MORE AT Google

Standard service. No real interaction. Scripted responses. Average wait time.

site_logo

Adam Brown . 2024-01-13

MORE AT Google

Drive through order. All present and correct. Freshly made which did mean a 2-3 park up and wait but otherwise couldn't fault.

site_logo

John Loxy . 2024-01-10

MORE AT Google

Absolutely woeful. 30 mins wait and £6 for a cold porridge and inedible McMuffin

site_logo

Paul Carruthers . 2023-12-31

MORE AT Google

Where is the rest of my drink? And you should take orders in the order that the cars present to the order booth.

site_logo

Stewart Family . 2023-12-24

MORE AT Google

To be fair this is mainly a drive through as it's on the only road out of lancaster going north to the M6. The restaurant is not that busy. The food accuracy on my visit was poor I ordered a plant based burger with an extra pattie but can with one, I took it back to the counter and explained to the team member who took it off me and came back with a replacement. On sitting down back at my table found that they had replaced the single burger with another single burger. At the counter for the third time wanted the manager who sorted things out. Two burgers in the bin should have been in my stomach and that would have been a positive outcome for me. Overall not a bad experience just an inconvenience.

site_logo

Gordon Simmons . 2023-12-20

MORE AT Google

There was a long black hair in my burger. I am now avoiding burgers. I am only still going as my autistic son loves eating there

site_logo

Vanessa Wren . 2023-12-18

MORE AT Google

Very unappealing interior, uncomfortable seating, zero atmosphere. Ordered at pay point. No paper for receipts. Reported at hole in the wall. No thanks, no smile. Requested table service. Received with thanks. Half of sauces missing from order. Requested sauce at hole in wall. These handed over, no smile. Returned to table, 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is carbonated water". Took the drink to the hole in the water. "We will bring a replacement". Meal eaten. Replacement arrived. 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is carbonated water". Returned to the hole in the wall. "You may want to replace your syrup". "We'll bring another". Waited 10 minutes. Returned to hole in wall. "We are still waiting for replacement Sprite". Replacement arrived. 7 year old sipped his drink, "this isn't Sprite, Mum". "No lad, you're correct, this is still carbonated water". Returned to hole in wall. "This is still carbonated water". Hole responsed, "we have changed the syrup". Mother replied, "feel free to sample the refreshment yourself". Family all finished eating, ready to go. "We will take a Coke instead, thanks. Upgrading to a large would be a reasonable gesture considering my son is quite thirsty and our experience here has not been particularly enjoyable". No apology for the inconvenience, no smile. Staff here seem very miserable, don't seem to enjoy their jobs and have no interest in customers. In my experience, unhappy, uncaring, miserable staff are a direct result of poor management.

site_logo

Mia Walmsley . 2023-12-03

MORE AT Google

We waited quiet a while for our food to be prepared (over 15mins). When it arrived it was cold - the chips were so cold they had hardened. Part of the order did not arrive (burger) & the staff needed to be reminded. The restaurant was not busy, nor was the drive through & there seemed to be plenty of staff.

site_logo

Angela Giddins . 2023-11-26

MORE AT Google

Okay iff you’re a lovely of fast food.

site_logo

lucy dog K9 . 2023-11-24

MORE AT Google

Pretty much every time I order from there now it's incorrect. Just received a delivery through the app and it's wrong again. Genuinely thinking about not ordering from here again

site_logo

Peter Solkin . 2023-11-17

MORE AT Google

Popped in for breakfast staff where lovely and it was clean and tidy

site_logo

Beth Milligan . 2023-11-16

MORE AT Google

Ordered food through McDonald’s app, £31 wasted as part of order was missing, the rest of the food was stone cold. Rang the store who don’t care as the food was delivered by Uber. Yet again this store has failed to deliver a complete order and can simply pass the blame to the delivery company who in turn refuse to do anything as the order was placed through the McDonald’s app and not the Uber app.

site_logo

Paul Hesketh . 2023-11-16

MORE AT Google

I went to the one in Wigan near tesco, The first time there for me but the granddaughter who had been with the family before. Going upstairs to dine the food didn't take too long to arrive was hot but only one table iPad three more was missing other children waiting to go on, should be replaced.

site_logo

Andrew shaun Tomlinson . 2023-11-13

MORE AT Google

Much better,faster and more friendly than the chorley town center store Well done

site_logo

Steven Wood . 2023-11-12

MORE AT Google

This McDonald's is next to Tesco in Chorley. Very convenient location and a lot of parking spaces ideal for a quick bite or takeaway. We went there for an early breakfast. Staff we great and quick getting our order.

site_logo

Zeljko Stjepan Krizanac . 2023-11-09

MORE AT Google

It was quite busy but the queue went down fairly quickly. I wish the fries could have been hotter.

site_logo

Carole Gillibrand . 2023-11-01

MORE AT Google

McDonald's. Is what it is , but this is a good one

site_logo

Michael Taylor . 2023-10-31

MORE AT Google

Vegan plant burger meal from tesco chorley branch came hot and delicious service fast would recommend

site_logo

Tina Mercer . 2023-10-23

MORE AT Google

Ordered our food at the screens whilst my 5 year old son playing on the iPads with big sister and the staff walk in swearing loudly right next to my child, so rude, so unprofessional.

site_logo

Craggy92 . 2023-10-21

MORE AT TripAdvisor

Great restaurant use it regularly with my grandson can't fault it

site_logo

Simon . 2023-10-19

MORE AT Google

Never went here, why would we,? We are Vegan!!

site_logo

Minnie Gradwell . 2023-10-09

MORE AT Google

They really need to learn how to cook chips. Mine were lukewarm and undercooked. Not very impressed 😒

site_logo

PatG . 2023-09-28

MORE AT Google

Lovely staff but went today and while we where waiting the music was turned up to an unacceptable level this has been the case for the last couple of visits. Seemed to be an area manager of some description but she just sat there doing nothing. Now then I appreciate a bit of appropriate music when eating but not banging disco music and I’m a little hard of hearing so god help anyone with perfect hearing they would leave with bleeding ears

site_logo

lisarW530SV . 2023-09-25

MORE AT TripAdvisor

Always seem to have to park up and wait

site_logo

Philip Wilcock . 2023-09-21

MORE AT Google

Ordered via the app collected through the drive through, drove all the way home to find 5 selects were missing, drive back to the restaurant - fella on the counter was very apologetic, asked for new fries as they were now cold by this point, he got me the box of selects. Got back home to find only 4 in the box 🤣 absolute farce. Can it really be that difficult to get an order right?

site_logo

Darren c . 2023-09-18

MORE AT Google

Dont waste your time or money ordering from this Mcdonalds. Staff are rude, leave you waiting and to be honest just dont care. The managers are just as bad when you get to speak to them. When you call in they dont want even talk to the customer and hide round the back from a discussion. Ordered through the app for delivery, when the order arrived in sealed bags the main burger was missing, called up to ask where it was to be told sorry we are busy. Asked about a refund and got advised this is not our problem report it the app. Spoke to the manager Chelsea who to be honest was quiet rude and gave the feeling that she just did not care and replied she did not have time to deal with this and we need to report it how we paid. Advised the driver had done his bit and the bags are sealed so is it not there job to check quality control but again could not be bothered and no sorry or anything. I am sorry but this happens time and time again at this McDonalds, Just avoid.

site_logo

J B . 2023-09-01

MORE AT Google

i rang the store with a major issue and a lovely worker his name was joe, was very helpful and supportive over the phone and helped out a lot!! massive thankyou, he deserves a rise and also his colleague did quite catch his name but he also deserves a rise! thankyou ps me and my ex-husband has split now he did cheat 😊😊😊

site_logo

Evie Naughton . 2023-08-21

MORE AT Google

Ordered via drive through. Told to wait in a bay. 15 minutes we waited. Went in. No apology,asked the reason why and just got a shrug in response. I said we had been waiting for 15 minutes and that I hoped the food had not been hanging around... another shrug! Burger stone cold. Fries like warm at best. Er won't be returning.

site_logo

Louise Beaven . 2023-08-05

MORE AT Google

A nice restaurant by McDonalds standards. Parking is a little restricted, but there is a large parking area nearby so that's not a showstopper.

site_logo

John Robinson . 2023-08-01

MORE AT Google

Totally ignorant staff. 3 times we have been and each time nobody to serve at the counter. We have had to go into the kitchen to shout for someone to serve us. They were all laughing and joking with each other and not a care in the world for the customers. They all need re training in customer service!!!

site_logo

Gail Leah . 2023-07-27

MORE AT Google

This is the 3rd and last time we will go here. On every occasion we have been left stood at the counter with nobody serving. Each time we have had to shout and more or less go into the kitchen to get somebody's attention. There are plenty of staff but they are all stood about, laughing and talking to each other, no customer care whatsoever. Other people were doing the same thing also.

site_logo

Gail L . 2023-07-27

MORE AT TripAdvisor

Among the nicer McDonald's stores. We were served by Kate who was lovely!

site_logo

Matt H . 2023-07-14

MORE AT Google

Food was usual standard, service is minimal now as you order your own food and it just gets delivered to your table.

site_logo

Greg Kelly . 2023-07-09

MORE AT Google

1st time visiting this McDonald's and a bit shocked at the 25min wait! Then order was incorrect so had to wait a bit longer again. Food was nice but Dissapointed at the wait and error when it wasn't busy at all at the time we visted.

site_logo

Helen Wagner . 2023-07-09

MORE AT Google

Drove through for breakfast... sausage and egg muffin was bacon but had driven away so couldn't get back...

site_logo

Michelle Tootell . 2023-07-08

MORE AT Google

Klasických McD. Štandardne vysoká a stabilná úroveň služieb a jedla. A hlavne usmiata obsluha vám hneď zlepší náladu.

site_logo

Peter Chromcik . 2023-07-05

MORE AT Google

Ordered via click and collect. Nice and easy and saves the queuing. Car park nice and clean and spacious so no tight spots. And as a brucey my burger actually looked like one, it was put together nicely not thrown together like a toddler has done it Great McDonalds to go to

site_logo

Gary Thompson . 2023-07-05

MORE AT Google

Well better than the other Chorley Mcd. Food is always fresh and the queue is never as big as the other one. Staff always nice. Sometimes you have to park up at the drive thru, but it’s never a long wait and the food is always straight off the grill so I don’t mind the wait.

site_logo

RACHAEL JOHNSON . 2023-07-05

MORE AT Google

Similary restaurants in North West

restaurant_img
2.7

1111 Opinions

location-iconNew Market Street, Chorley, Lancashire
outdoor_seating_308898takeaway_308898delivery_308898

We could not avoid comparing this store to our normal one in Knutsford and sadly, it did not compare well. The lighting and use of space needs a re-think. I had a couple of other concerns which I’ve communicated with Booths about directly. Karl was lovely and told us where to get a decent cup of coffee in Chorley. I still love Booths.

restaurant_img
2.7

1929 Opinions

location-iconPreston Road, Charnock Richard, Lancashire
British
outdoor_seating_92671takeaway_92671delivery_92671

Food was lovely, was busy and was seating in the children’s section but was okay, staff was friendly and welcoming.

restaurant_img
2.8

948 Opinions

location-iconUnit 5 Chorley Retail Park George Street Unit 5, Chorley Retail Park
outdoor_seating_317933takeaway_317933delivery_317933

Awful place food order wasn’t cooked properly chicken was raw in the middle had to fight to get my money back haven’t been back go to the one on charnock Richard services had no issues food his cooked and my orders are never wrong

restaurant_img
2.8

3070 Opinions

location-iconClifford St
Fast food
outdoor_seating_92810takeaway_92810delivery_92810

Like All McDonalds, good food nice Staff

restaurant_img
2.8

10 Opinions

location-icon338 Southport Rd, Leyland, PR26 8LQ, United Kingdom
outdoor_seating_386559takeaway_386559delivery_386559

Went for lunch today and ordered 2 ciabatta with side salad. One was ham and cheese to be told there was no cheese, fine can't help supply issues. Asked could we add onion to be told no the chef doesn't like to add things on!! As they came with side salad assumed we could grab some from there but no the salad was a joke- a couple of dry leaves and some bright purple coleslaw which was so salty it was inedible. The cafe is dirty, tired and in need of a deep clean from the sticky tables to the mould in the conservatory. AVOID THIS PLACE!!!!