McDonald's in Derry

A no drink.. cola cola sorry maybe I didn’t order one sorry

food not cooked please replace my meal the old order is here too take away

The bag was badly packed and the Fanta fell through the bag and all over my living room floor immediately. The cheeseburger had onions in it so my daughter wouldn't eat it. Wished I hadn't ordered!!

food was like warm bacon missing from a burger

Cheese burgers had no pickle on them. Mayor chicken was not wrapped properly and had come apart in the bag. They were not busy at this time

but 1 off my sausage egg muffin was missing

2 hours I've been waiting for my order,says denied have had no food,absolutely a disgrace,this happens all the time..I would like my money returned

Food was freezing cold when arrived. Food arrived over an hour after ordered. Driver was at the same drop off location for over 20 minutes before coming here. Absolutely shocking for what was meant to be a short delivery time and no apology.

food baltic, half the order missing

Missing a burger from my order

Time of delivery was changed 4 times and food landed ice cold had to throw £40 of food in the bin. If it’s busy please don’t accept the order knowing the food will come inedible

No dips again! Nuggies now rendered useless.

Absolutely shocking service from McDonald’s crescent link, another order completely wrong, we didn’t receive one thing we ordered. £25 for nothing

Food arrived cold and stale! Chicken tenders were like rubber! Fries needed reheated! This branch cant even manage to prepare a small order for one person in edible condition! Too much carrying on, chatting and messing about instead of preparing orders, have seen it with my own eyes when in the restaurant! Just eat wont refund for cold food either! Next time i’ll be driving over and demanding hot food!

no drinks were delivered with the order

Items missing from order. Again. Youd think id learn. This is the second time it has happened.

Wrong milkshake and no free nuggets

no issues with delivery, driver very polite and on time, 3rd time ordering mcdonalds and everytome food is missing. fault with mcdonalds not delivery

Big Mac meal is heaven I love it!!!

I ordered a 6p.m...is now 8.10,I still haven't received my order...this is unacceptable, terrible service..

food was cold and wrong order delivery was on time

I will not be ordering again, over an hour for delivery from time off order, food was cold,

This McDonalds is completely useless at getting orders correct. Every time I order an item is missing, incorrect, burger made terribly, or items put into the bag upside down so they have fallen every where. They cannot get a basic level of service correct.

The food was luke warm when received .

My order was 29 pound and all I got was a big Mac meal after waiting over 75 minutes for the food for my children this is nowhere near acceptable from such a so called big firm not good enough

delivery put code in for this order and saidnit was wrong a si habd two going to same address this now says delivered when it wasn't it was the first order delivered before .. ridiculous

Food was freezing cold. I don’t understand how this is possible and the wrong items were delivered

Ordered chicken select meal, cheeseburger and fries. No burger no chicken selects. 2 portions of fries arrived in a bag with a cup holder in it. Absolutely freezing cold. No ice in the drink and no straw. McDonald’s have made plenty of mess ups in the past but this takes the absolute **** beyond a joke to say the least. Shocking how the staff get away with it

Only for all the dips missing again and again. Then to drink a black jelly thing. In the coke sickening. 😆

Food cold, chips far too hard and cold not abke to eat them

McCripsy had a very odd taste. Didn’t eat it. Very disappointed.

Food was freezing by the time it arrived

burgers were cold, fries were freezing; inedible and no straw for milkshakes

Thought I'd try the "limited offer" Double Quarter Pounder with Cheese, at 14:15 on a showery Saturday. I tailored my medium meal as follows: A "double quarter pounder with cheese", but no cheese, no bacon, everything else on it; a side salad, no red onion; full-fat cola, no ice. I got a quarter pounder roll with a single patty, nothing else on it; a side salad *with* red onion; a cola, no ice. The label on the burger box said "Dbl Qrtr Pndr, plain, no cheese". The label on the salad box said "No red onion". Not anywhere near good enough, McDonald's! My earlier advice still applies: Double-check *everything* here. Especially if using Click-and-collect! Drive-Thru is equally error-prone, so try to check all is in the bag or bags handed to you before you drive off. Seriously. And if you visit around 6pm, beware the delivery truck that always parks across all Click-and-Collect spaces grrr!😤 And a further update on checking: every time I order the Large McPlant, and add on a second patty - they ignore the 2nd patty instruction! Always, always check in the box before leaving the store!

the order came with stuff missing initially there was no syrup in the pancakes r sausage

Cold food. Missing fries. Extra ketchup in burger didn’t order it

Delivery driver was efficient, professional and very friendly, Unfortunately the order was wrong. I ordered two breakfast roll meals with ketchup, I got one breakfast roll meal and one bacon roll meal instead.

Order not correct! Am allergic to lettuce and wanted my food without. They sent lettuce and tomatoes. No onions on burger either. Did not read the order

My order never came. I have been charged for it. Waited 2 hours and nothing came although on the site it says it’s been delivered

I specifically asked for my. daughter's burger to be plain and it was not plain, which is incredibly annoying

No dips with order not the first time

Food was stone cold when it arrived

Terrible missing my order got the wrong food

Don't bother ordering delivery from here. We got cold food, were a burger short from what I paid for and you cannot get any answer when you try to call.

NEVER AGAIN!!!! Has become an absolute joke ordering from here!!!! AGAIN, half the order doesn’t arrive! What was delivered was COLD! Does food quality and safety ring a bell at this establishment? Clearly, service doesn’t! PATHETIC!!!!

Order have been missing we our missing 2 large fries and placed in another 9 nuggets when I didn’t select it

Cod and missing 2 burger and 2 ‘c flurry’s

1hr 40 for delivery and when the food got here, it was stone cold and I mean absolutely freezing. Just not good enough

food freezing and missing items

only received a few items that I ordered and paid for, shocking service today

Pleasant driver, item substituted but apologised on the bag 👏👏

I ordered coffee and 2 mayo dips and haven't received ghem

Same as all others Mc Donald's. It is fine

freezing cold asked for a cheese burger was an old one with the dressing took out rotten was for my wain to it went to the dogs nuggets tasted like they were left all day fries were like stones shocking

A very pleasant courier who delivered my mcdonalds with a smile

AVOID AVOID AVOID!!!! THEY ARE TOO LAZY TO CLEAN OUT DRINKS MACHINE!!! DO NOT RECOMMEND

order all wrong all cold asked me for order number and still messed the order up

The chips were hard ,gave me oasis water in a wee cup,tables were dirty,straws were bent worse than my ex,ice cream was cold,cheeky people,bad service,took to long to come,ice cream tasted like milk,burger was as greasy as my exs hair never going back see u tomorrow xxxxx

Order missing key ingredients of meals

Had a lovely meal here.loved the atmosphere.Staff were very helpful

missing items again - never get a correct order

Food was absolutely freezing and nuggets and a burger were missing

Said delivered and I never got the food

food cold again kids unhappy. asked for no sauce and filling both burgers came with everything on it.

I got someone else order not mine ever time I ordered this happens

Ordered through app for delivery, did not recieve McFlurry, did not get a straw for my drink, ordered chicken selects and received chicken nuggets and did not get any dips… orders are never correct and constantly wrong or missing items, basically robbery and the apps customer service help is useless

Missing items and cold, never again, total waste of money

order large mc spicy meal with 9 chicken selects and 2 fries, got a beef burger 5 selects and 1 portion of fries

We did not get one of the happy meals or either of the happy meal drinks and also got no dips and our food is freezing

no food delivered to my door, I am disgusted with the service.

My grandson rated this mcDonalds

Ratings are based on my Grandsons (12) feedback.

Absolutely freezing and wrong dips, no chips! Joke

Delivery was fast and courier was very kind and helpful

Replaced items ordered with other items without notifying.

Order was missing items, food that arrived was cold.

ordered and paid for 2 garlic dips and didn't receive them, not happy

Coffee busted round food and chips missing

This is the 3rd time I have ordered dips and not received them.

A bit cold on delivery. Cheeseburger came plain but was not ordered this way.

Did get my order got a completely different order that would of cost a fraction of the price I paid

Absolute joke, ordered a larger double cheeseburger got a single with no bacon, how hard is it to simply read an order

highlighted the importance of sugar and NONE sent every single time the incompetent staff do not read the notes so what is the point! I expect a full refund this is outrageous

asked for a double sausage and egg mc muffin and it came just a single egg mc muffin

food and coffee were warm, previous orders from other McDonald's such as Strand Rd and Foyleside in Derry, the food has been cold and got dumped. Crescent link McDonald's seems to be the better choice from it's 3 Derry outlets 👍

Check your orders 3 rd time in row missing items beyond a joke now

Damaged food and half the drinks spilled all over both bags. Seems to be a reccurring issue with this place and the driver who was late has the audacity and cheek to ask for a good review. last time ordering from here

Missing 4 Chicken Nuggets (Bag Was Still Sealed) And My BBQ Dips

delivery always good mcdonald's a joke never add dips to order.

Delivery driver provdied the best customer service I have ever received. I wish I could tip him. Professional, cheery, friendly and so lovely!

I'll not get angry you ran out of galaxy pieces and used malteaser instead lol

half a box of chips no dips ans no ice in thr coke plus the burger was not whay I requested every time I order from use it's wrong it's a. disgrace

2nd time they have forgot my fries

Chicken nuggets where old and taste burnt

Had to take a photo to send to Just eat to show how the hash browns arrived! Broken into several pieces and lying at bottom of bag! This was deliberately done! Was not possible to cause this by carrying a bag, this was done in the restaurant by the person who made up my order! Was it because i made a complaint last week in same restaurant?? Pathetic!!

Ordered breakfast through just eat from crescent link branch and received a mushed up hash brown lying at the bottom of the bag. Bag was sealed so this was how the order was made up and not caused by the courier! This branch needs alot of attention before it is closed down. Staff are ignorant, poor hygiene when preparing food and even the floor is like an ice rink due to grease! I have had to complain several times while in the restaurant, drive thru and just eat online ordering. Nobody cares and the response from several managers and supervisors is ignorant or sarcastic! The owner David Walker needs to make an appearance and sort out this branch before he loses more customers!

Use didn’t start making me food till bout 45 mins after I ordered it and it was not the warmest either but I dont blame the driver as she didn’t take long which leads me to believe that the food had been sitting out after it had been made in your store with the packaging all messed up

Food was nice staff was friendly

Every time we order something is always missing

Disaster of an order. Always somethong wrong every delivery spilt drinks, no saucws, missing items. Today was the worst 7/11 burgers arrived and those thag arrived were wrong. I feel liek soemone lifted 7 random handburgers and put them in the bag.