McDonald's in Derry

Burger is freezing and missing chips that i paid for.. tried ringing 12 times no answer!! Place should be shut down!!!

this McDonald's never gets your order correct and always has items missing and they obviously dump your food in the bag upside down it's really really disheartening

i ordered katsu chicken wrap without cucumbers, they clearly forgot to omit the cucumbers as 3 thickly cut cucumbers in the wrap. Apart from that everything was fine.

One of the Big Mac burgers had no cheese, no sauce, no pickles. Disappointing having to eat a dry burger, when I order extra sauce and pickles. Also order some dips, none came in the order, this is always the case when ordering from here

i ordered from the mcdonald’s in londonderry the vanilla milkshake i ordered tasted like the shamrock shake which is a clear indication that the machine was not cleaned the fries were spilled all over the bag and were stone cold the burger was also stone cold. delivery driver was rude over the phone didn’t leave the mcdonald’s until 30 minutes after it was ordered. the driver couldn’t follow simple instructions to come to the hotel reception like i left in the order note. will not order again.

order wrong as usall. haven't had a correct order from here in months

NEVER RECEIVED ORDER!!!! Not right address and courier would not have been able to get code as wrong address, my address is clearly saved on my account as 46 Lincoln Court..

Food was freezing cold and order won’t ,delivery driver apologised for the delay ,food un edible

No dips again. Never get an order right

my order was almost 8 hours late I had to somewhere else to eat order said it was delivered at 3pm which it wasn't I emailed on Saturday about this and still haven't had a reply I dont expect one but what I do expect is a refund

I have a disabled child and the driver refused to bring me my food to the address that I ordered it to, she was very rude and just left the food out in the street, I live in a third floor apartment and my child can’t be left unattended.

Waited an hour for food. Wasn’t the drivers fault as he was waiting half an hour to collect it. And as usual no straws or dips… place is a joke…. Food cold and seems like it was lying all day

Food was over an hour late, cold, and had 2 chips, one drink and 4 dips missing

Chips cold, no sauces or straws. No minecraft toys. Kids very disappointed only got 6 nuggets but oaid for 9.

delivery driver was amazing, kept me up to date and did everything he could to help. McDonalds should not be permitted to offer deliveries unless they resolve traffic issues at crescent link. food was cold, kids hungry. not good enough

My order has not been delivered my address is 3 Glenaden hill atlnagelvin on the belt road bt472LJ

I didn’t get the order and it took hours

sort your staff out, ordered extra sauce for the burgers because you barely put any on in the first place so you dump loads of it on to the point it's dripping out. asked for no onions and what did you put on them? big surprise

Food was good. Just doesn’t taste the same

Two items were wrong and all the food was cold!!

ordered two phillys and only one of them came absolutely freezing cold and chips are rock hard.

driver was great and very Polite

Missing chips! Every single time the order is wrong!

Order was late and the two main meals missing. Do they not check the order?

Food was cold although delivery was on time ordered and paid for dips and never received them

this is saying that has been delivered which it has not been, i am very angry as i paid £15 for this order and it never came I WONT BE ORDERING OF U AGAIN !!!!!!!

Order did not come for second day in a row

Wrong food delivered and couldn’t get hold of anyone for help

Order delivered by a pleasant smiling driver. No complaints.

They're always fast - great service

Food was freezing when it came. 20 minutes later. Driver got lost.

it was good deliivery but the drink was broke

I had a bad experience in this place more than 20 years ago, when the restaurant wasn't busy and I had to wait for my order for ages. When the order came the food was cold and directly on the tray without any liner. My last visit here was better. I ordered at the table with the app. The order was brought to me so quickly. The staff was well mannered asking if I wanted any sauce. Brilliant service and the food was what I expected and not cold. 5*

missing items again. I mean seriously!

I got my order burgers ..wraps were all ok. chips were stone cold .I ordered 4 portions of chips and only got 3 portions everything else I ordered was grand.

Terrible service the food was open and the free Big Mac was gone

Did not receive the happy meal, that has happened before, but the rest of the order was fine

Driver was excellent. Order was missing dips for nuggets which was annoying

Ordered 2 happy meals chicken nugget 1 came but the hambuger 1 didn't daughter was vey upset tried ringing them 9 times with no answer everytime someone did pick up but hung up on me straight away....

Awful, delivery window kept getting changed. Order was delivered just within the time. Order missing several items and what did come was freezing! Very disappointed!

This McDonald's has great service and is well maintained. The staff are friendly and helpful. Best in my experience at any McD in ROI / GB.

All food was cold and soggy very disappointed

Received the wrong order got milkshakes an ice creams an cookies my we boy got no dinner had to reorder terrible service

The delivery was late and was cold when it arrived.

cold chips, banana milkshake tasted of peppermint

Absolute joke! Never give dips with nuggets and/or Motzerella sticks when they come with them. Always dress burgers that are customised to plain...awful

Food is cold we ordered a 20 nugget share box for the kids they only gave us 15! Sent a mc spicy instead of a mc crispy overall zero star absolute joke should have ordered somewhere else!

5* Product, 5* Service & 5* Delivery. Will DEFINITELY be a repeat customer

Sent red sauce, asked for brown. It’s not difficult

Forgot my burger and gave me nuggets instead

Every single time I order from McDonalds via this app something is missing from the order! Food was freezing today and missing the chicken nuggets from the happy meal. The last time was missing part of the burger. Think I'll give up on McDonalds

never get sauces that I've paid for.

no syrup with the pancakes, again

Food was lovely and hot when it arrived. my order was delivered fast. Delivery man was lovely. thank you

Good delivery as always. Order correct.

Can be slow, often doesn't have items and gets order's wrong lot's of the time. The drive through can take a long time

the food was cooked at 1643 and delivered at 1805

Lovely driver, food was excellent

Food arrived cold, 8 missing items, was ordered for a party and half of the people didn’t eat because of this mix up. Left a complaint when it happened but I’ve heard no word back. Very very disappointing. Please give feedback to me on this as it seems to be going on deaf ears.

So the order receipt said the exact order I ordered, but when I opened it, it was a nine chicken nugget meal, a McChicken and a mayo sandwich and that was the complete opposite from what I had ordered

a little over the stated time but still good

They seem incapable of getting any orders right

still waiting. +1hr. this sucks

Missing items and drink spilled. Guy claimed its the way the did it but the cup was perfectly fine and attached meaning he was reckless

didn’t follow the right instructions…

This food did not arrive at my door & I’ve been refused my money back. Can someone contact me to resolve this please

Terrible. Order incorrect and food missing. Food that did come was freezing. They really don’t care what they send out. Never again.

everytime i order from there for deliver items are missing

I ordered a small.chip which I didn't receive

Philly cheese stack missing all dressings Big Mac missing dressings

food was luke warm and dips were missing

I didn’t receive this food so I want my money back this is disappointing

My order didn’t arrive I had to order it again and I didn’t get thr money back for this order so I want my money back

don’t think it’s hard to pack a correct order

missing 2 fries, milkshake and no straws for drinks

half the order is not in the bag

The food never arrived and it's saying delivered this is the 2nd time it's a joke

Absolutely to die for, sooooo spicy

Ordered a burger for myself and my wife with hallomi fries.. my wifes burger was missing.. will not order again.. all mcdonalds fault

I've said it before and I'll say it again, useless pack of c**ts up there

Wrong milkshake and no dips as per usual

Food never arrived, says delivered. Not happy. Always a issue when I order a mc Donald’s always somethings wrong

Coffees were only half full not happy as ordered large and lukewarm. No sugar was sent either even though we asked for it but rest of food was yummy 😋

No dips in order again this 3rd time ordered food and paid for dips and there’s none with it!!!

I didn’t receive my fries with my order

Great delivery service food still warm hope i get that delivery guy again foodcwas perfect

my order gas not arrived . yet delivered elsewer without a code . very disappointed 🤷🤷

Our food never arrived at all I payed £34.14 im ringing McDonald’s as always they are not answering

part of the order missing, food cold this McDonald's is really bad, went through Drive thru 2 weeks ago was given wrong order twice shocking customer service obviously something wrong at management level...

kept changing the time to come, food was cold

Didn’t get my order and was standing waiting with my code so don’t understand how someone else got it without the code

This order was absolutely stone cold!! This restaurant has really gone down hill!!! What a complete waste of money!

Fantastic service tonite thank you

A lot of the items were unavailable but what we had was good and the staff were friendly

I'm absolutely discusted with my order answer wish I could download and send this picture with blue wraper on the cheese they forgot to take the packaging off and we nearly swallow the blue plastic was melted into the cheese!! this is definitely going further than this!

They alway get my order wrong they forgot my fries for the 2 meals if I want mc Donald’s il just go to the restaurant EVERY TIME I ORDER ITS WRONG OR FORGET SOME

I put in rong location so the person just left it they I meet to put in Everglades hotel

Says delivered but 10 minutes later it is still not here.

didn't receive order. phoned a few times an no one is answering phone.

We didn't get any fries but you charged for them. This is the 2nd time this has happened.