McDonald's in Derry

Check your orders 3 rd time in row missing items beyond a joke now

Ordered breakfast through just eat from crescent link branch and received a mushed up hash brown lying at the bottom of the bag. Bag was sealed so this was how the order was made up and not caused by the courier! This branch needs alot of attention before it is closed down. Staff are ignorant, poor hygiene when preparing food and even the floor is like an ice rink due to grease! I have had to complain several times while in the restaurant, drive thru and just eat online ordering. Nobody cares and the response from several managers and supervisors is ignorant or sarcastic! The owner David Walker needs to make an appearance and sort out this branch before he loses more customers!

Food was nice staff was friendly

For fast food, the food was slow. and not that hot,

Worst mcdonalds, food is always barely warm, always mess up the order, no ice in drinks taste flat, chips are freezing burgers assembled by a someone who shouldnt be working in food service the whole staff/management lack basic training

Just every time ceaser wrap has no bacon and also no dip for mozzarella dippers

Food was delivered to the wrong address even though we have a code they clearly never asked. We also left instructions that were never followed. Very frustrated and hungry.

didn't get the food but marked as delivered

Driver politely gave me my order

I'm missing my milkshake and dips

missing 3 medium fries, philly steak sandwich, one drink, ....no answer whe. calling!

Didn’t receive a hamburger. And chicken burger.

forgot the children's Happy meals which was the main order. always forgetting dips. very unhappy

Order was wrong and stone cold!

AGAIN NO BBQ SAUCE (4)WITH OUR SHARE BOX OF NUGGETS WITH OUR DELIVERY!!

Absolutely terrible, the food wasnt even delivered. 1hr 20 min to attempt to deliver food that is a 1 minute drive away (5 minutes with heavy traffic) and then you failed to deliver it. There is no way to justify this kind of delay. Refund demanded!

food was cold and some of order missing appalling

Food was freezing and uneatable when arrived and forgot half my order (dips, drinks)

I never received my food but my daughter got hers

Not satisfied completely by the delivery because some items that ordered were not delivered 😕. For instance,extra garlic mayo,cheese and sweet chilli dip .

said to he here between 12:15 to 12:25 was on route back to the home and delivery said it was delivered but must of left with my order

dips that were ordered and paid for were missing, straws for milkshake were missing, and food was cold unfortunately.

Missing all dips that was paid for. Disappointed.

food was cold tried phoning but no one answered, very disappointed.

when I ordered my order they give me earlier delivery time then changed it..it was 20 minutes later from first time food came an was cold !!

Didn’t put any fries in order. Useless.

It's McDonald's. What else is there to say .

Bag with coffee and coke, completely fell through and landed all over my sofa and floor!! No option to add picture. Scalded my hand and ruined sofa.

Food was missing also absolutely freezing cold couldn’t eat water we did get

I like the chicken nuggets. I went to it when I was coming back from Donegal.

missing items, terrible experience

the past 2 orders have been incorrect!! it's not hard 2 follow instructions on a screen the staff need 2 wake up and have abit more care for the paying customer

Very poor service didn`t get the happy meal for my grandson

Always items missing from order, and I mean ALWAYS

absolutely lovely nice and hot just what we needed thankyou

Food was just threw in the bag, not wrapped properly and most of the order was missing, contacted the restraunt and they didnt answer, this mcdonalds alway seem to miss items!!!!

Chips were cold and hard- had obviously been lying and the burger was just about warm. Not the first time ....

I order and pay for 2 ketchup, 2 barbecue dip ,1 garlic mayo, 1 sweet curry dip but I didn't receive any of these condiments. so disappointed.

they forgot an hamburger (bestia)

The order was cold, the burgers had been prepared wrong, the dips i had paid for werent sent along with one of the burgers, It was a waste of £20 and im very very unhappy with my order.

Placed order at 12:39 didn’t come for nearly 2 hours later

Every order, there's always items missing, drivers continually get lost so food often cold. But to top it off, TODAY I gagged and choked on a piece of plastic in a breakfast wrap!!!! Try as I might to complain, no one answers the phone EVER!!!! And the chat help thing on the app nearly had me chucking phone at the wall!!! Because you can't upload the receipt to to have the complaint heard, I think its just a robot anyways, cos it doesn't seem to reply to what you're asking, so just a fancier faq with automated answers was my experience....This particular branch though, goes through phases of useless service, so I'm sure it would take me to have died choking on the plastic to get any two-way communication!!!!

order early but no burger or chips is there monkies working in there

only took 20 minutes other drivers take a lot longer

Food was cold and coffee spilled all over bag

Would love to go once and actually get what I ordered

Completely different order in wrong bag lol

Always forgetting something and food is cold.

my medium fries was tipped upside down in the bag and the baps for my burgers were abit tough as though they had been left laying for a while.

Your run of the mill McDonald's, has tablets for the kids to play on and has touch screen food ordering and payment. All seating and facilities kept clean.

can't contact anyone when orders wrong

Bugers look like they were smashed up against a wall, couldn’t make a burger like that if I tried!! Forgot my Fanta! Cold food.

Terrible delivery service. Telling my that my address didn’t exist.

This mcdonalds is constantly getting wrong items in order , never have got an ordered dipped included either

food was really bland and cold when it arrived. wont order again and very disappointed.

Beyond disappointed in my order. Both fries were missing, didn’t receive straws and got a Diet Coke instead of original coke. Extremely unhappy

Never turned up and my app now tells me it’s been delivered. The food is normally nice, but having my order nicked while en route is not

Food not received… still waiting!!!

I would like a full refund please Food took 90 minutes to arrive. 45 mins later than first told. No curry dip for kids happy meal Burgers had all toppings despite wanting certain items removed Mcflurry had melted Food was freezing

My order of chips and mcplant wete both freezing and inedible.

sent the wrong items yet again. crispy chicken salad came without the crispy chicken for what must be the 3rd time in recent memory. how hard is it to just put the items you ordered in a bag and sent them to the person!

chips and burgers where freezing, and there was things on the burgers that i had not selected, i would like i full refund as i was inedible

food not delivered.... unable to cancel....will be deleting app.... no way to contact by phone.... extrwmely unhappy

Happy meal had no chips. Cold chips . Cannot customise the bundles

I didn’t receive most of my order and what I get receive was the wrong order

wrong drinks with my order food was cold . I will not be using this delivery app again or the restaurant!!!

Onions on burger and no dip as ordered

order never came only got 4 drinks and no food

Ordered a large fries and only got half a carton, preferred an apple pie and didn’t get one, ordered a triple cheeseburger which came with very little ketchup, no onions, no mustard and was like warm

Everything Was Cold, Wouldn't Order Again, Wasn't Drivers Fault, He Was Quick

Checked for the grimace shake before ordering and the large was available, it took me 5 mins to order food for family and there where gone. Food was thrown in the bag all chips at the bottom of the bag and food was freezing. Had to chase the driver down the street to get food.

No dips delivered AGAIN. And food cold AGAIN

didnt deliver half my order, when i tried to ring several times no answer

Salad box had one slice of tomato,one slice of cucumber the rest all lettuce. The kids burger meals had no burgers just a bap.my wrap had one slice of tomato and all lettuce and two pieces of chicken. Disappointed,disaster,unhappy kids.

food was cold coke was flat had bin it needs looked at this place last time it had arrived before missing burgers ice cream it become a joke in losting me money for it

Very friendly and courteous delivery Driver.

Had to drive over to mcdonalds due to items missing from a small order! Bag was sealed so no blaming the courier like staff did before! Its the idiots who either cant read or are that lazy they cant pack an order correctly! No wonder theres so many complaints about this branch!

My order never arrived … states it is delivered but definitely not to my house!!!!!!

Missing All my food! Only one bag with 3 drinks

Didn't receive free nuggets as had spent over £20. No straws for drinks either. McDonald's are a joke!

McDonald's crescent link is the worst around I asked for straw and sauces that come with food even put a note in but they left it out deliberitly worst customer service ever sort your selves out McDonald's your a joke

We got the completely wrong order wasn’t what we ordered one bit

My food said deliver at 3 was no knock an no food here atoll

please stop forgetting the raspberry sauce in the mcflurrys - thats now 4 in total where its just white choc!!!!!!!

absolutely stinking and no chicken nuggets that were ordered

Did not deliver everything I ordered

Food was cold not the right order

Drink was half empty and all over the bag.

Driver was lovely, hope the weather stays clear!

Food cold, on the whole. Disappointing!

Burgers were all made up wrong plus one of the burgers was not delivered

I have ordered so many times from McDonald's in the crescent link. I can guarantee that something will be missing every second order. I'm missing £7 worth of food the last time no refund was issued .This order I'm missing £5 of food this is totally unacceptable. Overall I'm probably £50 down due to lack of refunds. please advise. regards.

Use are useless never put in dips

I never received any of my dips everything was dry as a bone 🦴

Shocking half my food order was missing i ask the delivery driver is every thing there and she said yes but i had a feeling it wasn’t because the bag was far to small

Food cold, ordered 9 Chicken McNuggets meal in order and did not receive the chicken McNuggets or cheese burger from Mix and match. Delivery driver rang and told me to stand out the front of the house so he didn’t have to wait

gave me the wrong drink half full absolutely shattered

Hit and miss with food like alot McDonald's. Had a technical issue where I was over charged and cashier didn't resolve so I had to get a team leader/manager resolve it which they did very quickly and politely.

Clean and tidy McDonald's Friendly staff

Won’t let you order at 11pm even though it states open to 1am on the door and web. Drive thru only