Master Kebab House in Cherwell

Well you leave a note for restaurant to say NO ketchup just normal mayo and they do not read it. There is no option for normal mayo. Am allergic to celery which is in ketchup. Normally they get it correct

kebab came with no salad, so much oil at the bottom and the bread dry as anything, pizza was okay

Auful service and extremely rude staff !

no sauce or salad with the kebabs

called the restaurant as part of my order was wrong and I was missing a part of my order as well. was just told to call up next time I order something and they would add the chicken bits in the future. Not really what I wanted as I ordered them for a reason. They were not bothered that the kebab was incorrectly prepared. seemed like they couldn't be bothered to put things right by sending out the parts missing and correcting the order I actually ordered.

Food was stone cold on arrival

I not received my order it did not come

Received my order only to find it was all cold not hot atall an only live around 2 miles away,chips were also cold an they were underneath my meat also very little salad in both boxes,very poor

unfortunately our food was not hot

Best kebabs in Banbury. Thank you 🤩

I have asked with chips and came with pita bread.

delivered quickly value for money and food was nice and hot

Food ok but came without my ordered drink ! Nobody seems bothered !

Took 2 hours to deliver and then it was cold, phoned them and they couldn’t tell us if we was even gonna receive it, just said we are short on drivers!

I rang the restaurant about my order and spoke to the worker at the time about the quality of the food, the person kept repeatedly hanging up on me when I'm trying to explain my issue to them. He saying he can't do anything, got no drives and to ring Uber eats and get £5 refund. The food arrived cold. Chips was rubby. Kebab meat was chewy and stale tasting. I asked to speak to a manager and he told me I had to wait till tomorrow at 2pm to speak to a manager. The order cost me £30 and it's was absolutely awful. I've used this place before and this has been the absolute worst experience I've had with them and I wouldn't go back now.

Normally very good but it took an hour to get here and was stone cold.

food is disgusting, no taste, no sauce even though it was ordered. I do not recommend it

I order 2 pizza one 12’ and second 16 ‘ , and arrive both 12 inches

Ordered chicken and chips they forgot the chips 😐

Very good pizza plenty of topping and piping hot

much better this time, was just as it used to be

Food stone cold requested a item not be added due to allergies totally ignored this when informed restaurant told call just eat we can't redeliver you new item

First time I ordered was amazing next two times awful, food cold, missing chips and that chicken doesn’t look good to eat

Ordered food @5.30 pm for 7.30pm delivery arrived 7.50 pm food stone cold items requested to be removed from salad not done called explained that due to allergies I can't eat food sent as mixed with items that trigger reaction told no driver won't replace call just eat do not waste your time with them unless your stoned drunk from club few doors down and don't care what you eat

ordered all of the salad on both kebab and burger no salad arrived or sauces

We got food it’s cold my litte girls food cold and horrible I spend money and I get appsolute rubbish want a refund or I’m taking it further

Bad quality and not what I ordered

Did not consider allergies when we wrote on the notes

I asked for them to change the address as I ordered it to the wrong address I rang the company told me they couldn't do it then told the driver and he said he can't do it then he didn't even deliver it after about 40 minutes after he was on his way he still didn't deliver it to the right address

Waited 2 hours to then be told driver has disappeared, we never received food and 3 days later are still waiting for a refund. Tottally useless and with so many other restraunts to choose from definatly don't use these lot

My husband got food poisoning and has been ill from having food from them will stick to other kebab shops

absolutely vile delivery driver will be ringing just eat at available time there open conventional up front and frightening refused delivery to door until i told him id had an operation and told me English are lazy

Worst kebab ever delivered cold not much chicken no pitta or wrap would not recommend

I have ordered fish and chips.I have waited more than 2 hours . At last it shows as delivered but I haven’t received the order yet. I am really disappointed. I have send a query but I haven’t got any replies. I have wasted my time and money. This is my first experience. I wanted a refund . I hope they will refund the amount as soon as possible. Usually I gets a call when they come to deliver the food. But today I haven’t got any calls. I hope they will be careful about the address next time. .,.

I’m missing a big bottle of Diet Coke

Perfect timing as estimated, lovely driver rang me to make sure the address was right and followed order notes!!

One pizza was nice, the other was burnt too much so could not eat it

food cold wrong drink always been a pleasure dunno what’s up with them tonight

Great service and lovely friendly staff...pizzas, chicken wings and burgers are good. Personally the best pizzas in Banbury and good value for money. Do not believe the pictures on Google I've never once recieved anything like that unless you specifically said no salad etc...

treated the kids to a couple of pizzas and some kabab. Pizza wasn't cooked and was all squashed in one corner or the box, kabab meat had been cut a long time and was dry and crispy. threw it away wasn't worth trying to salvage. Phoned shop they just said sort it out with just eat.

Ordered 2x chicken shish kebabs. One was supposed to be slightly larger as I paid the extra but they seemed to have the same amount of chicken. However, the chicken was absolutely lovely and piping hot. One of the best shish kebabs I've ordered. Loads of fresh salad too. Cheesy chips weren't hot but chips are chips, not that fussed!

Food cold restaurant didn't want to help

Ordered a kebab, they forgot all the salad, not happy

We ordered two chicken kebabs with chips. Both portions of chips were missing.

Arrived fresh and piping hot. nothing missing perfect all round tonight !

food arrived nice n hot n fresh, even the fries were cooked to perfection and hot on arrival. chicken wings also cooked to perfection

Food arrived cold had to call takeaway to chase up order as was pre ordered for select time takeaway rude refused to deal with issues

Not good some of the food was cold we waited over 2 hours for it

we placed order at 6.30pm and hot delivery at 8pm. it was cold too

Waste of money. I ordered kebab and I received just meat and fries, no salad, no sauce. Chicken was greasy without flavour.I will never order food from that place.

When this food arrived it took over an hour and then there was hardly any meat with it and for the money we paid we expected a lot more this was meant to be a meal for 2 but in reality it was only just enough for 1

Incorrect order received, not willing to help sort out on the phone, advise me to re-order and be out of pocket

Was amazing arrived hot where as other kebab places in town delivered cold food followed food instructions amazing price also dont rip you off with min order amount or over top delivery charges will be a returning customer

Ordered a large chicken kebab, chicken was lovely but hardly any salad, no red cabbage and not a lot of sauce

i haven’t got my order yet! second time in the space of 2 weeks!!

Ordered cheesey chips but just got chips

Ordered once didn’t even start preparing order waited a hour then cancelled re ordered a bit after was quicker at making order second time but had to wait overall around 1hour to 1.45hours

Really disappointed with the food. :(

No chips with the burger meal. So I’m left with just the burger… not much a meal. When rang the store I was told il get extra next time!!! Not very helpful when I’m hungry now! Very disappointed!!!!!!

I didn’t receive 3 of my milkshakes. I received 2 which were knocked over and what reminds me of a flooding which took place back approximately 2010, I’m now having to find a wet floor sign to put up in the house due to the massacre this has caused. My son is now distraught at the fact I can’t provide him a milkshake and I’m equally upset with having to lick my milkshake out of a plastic bag.

Temperature wasnt great, obviously been out for delivery for some time. Kebab was good flavour but very little salad and chilli sauce not great.

Been ordering from these for ages never had a problem until today and my food never turned up

Have had pizza before no issues but was delivered stone cold on this occasion

Got lamb donner on top of cheesy chips at the end of a night out and Got hardly any of donner meat and no cheese on top, I said I paid for cheese and then they put a sprinkle on top!!! Do not go here!!! plenty of other kebab shops in Banbury which are 100% better!!!

Food was ok and cooked well but the chicken strips ain't chicken strips they are chicken shapes made from MRM Just not right to call them strips and at that price

Ordered a £8 large kebab with chips looks worse then a small!

The best takeaway I've had in ages

We are still waiting for our food

Best pizza ever, if you put mushroom and mix peppers on double cheese and pepperoni pizza you'll receive the best pizza in town. Trust me guys, the chef is brilliant!

Did not turn up dispite it saying it had been delivered on just eat app. Phoned them up and they just fob you off saying ring just eat.

Ordered from just eat My order did not turn up despite it saying on the app I just hope I get my £42 back I will never be going there again just awful service

Cold food rubbish want refund asa

Didn’t receive order and then no help from restaurant. So cross had a family get together and it ruined our evening!

Wrong food delivered. When I called they couldn’t care less and wasn’t bothered in the slightest. Awful attitude and service…. Won’t be using again that’s for sure.

Quite possibly the worst kebab shop in Banbury Delivery was on time at 1 hour wait on a Tuesday night

Never again, don’t bother ordering from here they miss big bits of your order and won’t do anything about !! Very rude when you ring them to sort it out!!

The driver was rude and had forgotten half of our order. When asked, he said it was not his problem and walked off. Food is brilliant quality, and masters kebab are going out of their way to bring the rest of our order themselves instead of going through driver

Not the best chicken burger. Never had a problem before. But wont order that again

Ordered king size burger but wasnt with the order

Been ordering from masters for years, last 2 orders they’ve forgot drinks in total 2x big bottles and 3 cans called up both times they never re deliver waste of money, will avoid in future

No chicken tikka on the pizza even though I paid extra for it, and dip that I paid extra for was missing too!

Very obviously out for delivery a long time so chips and kebab cold. Quality of salad not great for kebab and chilli sauce not great. On the plus the burger was good and mushrooms ok

Food was ok but items were missing. Called the restaurant to sort it out, They were rude and said I was lying, disgusting customer service. Avoid like the plague!

Delivery never turnt up. Rude restaurant and just eat drivers unreliable as never showed up with order even though he said he was nearby

No salad available. They let us know after payment completed. Absolutely not delicious. One of the worst kebab in my life.

Never received any food. Disgusting bad customer service.

Restaurant kept changing the time of the delivery and it got late almost a hour.

Food was great as normal.driver got lost haha but he was good on the phone when he called

Delivery was late from initial delivery time given and was cold on arrival due to going to another delivery first

Excellent food, and the delivery was on time as well.

It was cold. Never had a problem before

Good Quality food. It really is very good the Kebab meal.

Got someone else’s order and can’t find no number to sort the situation out very poor

The food took so long to deliver the chips got soggy. Disappointed

No salad on either kebab as requested extra piece of bread again

Foods was ok. Not the normal shish tho. No sign of being charcooked. Rather wet for shish meat

Was missing my can of cherrie coke and the chips wasn’t cooked properly

The kebab was tiny there was no salad option and wasn't offered sauce.

These dudes just nail it. It is what it is. Quarter pounder with chips and a drink. Done perfectly.

Didn’t get my order got something else so I had to order again and didn’t even get a refund absolutely pathetic service from both ends the takeaway and from just eat