KFC Bicester - Buckingham Road in Cherwell

Last week i have been to kfc bicester , a manger was serving on a counter , i have order 4 pcs of chicken meal both days , on 4 pcs of chicken he have given me a 2 pcs of chicken leg and 2 pcs is chicken less breast with only chicken I can see is bones , and the chicken doesn’t looks fresh , I reported to the same guy who is a manager , he gave me very irresponsible replies beings as a manager , no values for money and not the kfc standard, very poor service

Just don't do it. Absolutely minging. Chicken must have been sitting all day. Gravy lumpy, chips horrendous. Even the burger bap was brutal. Not a good fast food joint at all.

I would say that this is quite a good KFC, the food is usually freshly cooked, the service is friendly, but it's juat a pick up and go place with only a couple of seats.

i got rat in my food do not go to kfc guys

Ordered a 10 piece bargain bucket to take away. It was ready quite quickly. That's where the good bit ends..... The chicken wasn't fresh; clearly the "dregs" left in the warmers. Moreover my ten pieces consisted of SEVEN drumsticks, one wing, one side breast (the bit with virtually no meat on it) and one thigh. So basically one good piece of chicken out of the ten pieces, the rest being the cheap bits. If I had discovered it earlier and didn't have hungry mouths to feed I would have taken it back and complained. On the plus side it has put me off getting KFC for a very long time. That's going to save me money :-) I recommend NOT frequenting this KFC, unless of course you are looking for a way to wean yourself off fast food in a hurry.

Picked up - much better than ordering. Food was hot, you can ask for plain chips so no signature seasoning on fries as we are a household with sensory issues and autism, tool around 10 minutes for the wait but it was a large order. Didn't like that you have to use the one machine to order, was packed and nowhere to stand and youngsters and their attitude didn't help around our children however, that's the area I guess. KFC was nice, better than 2 years ago and staff did as we ask but nobody really interectacted with any customers lol.

Ordered on the app from this store this evening whilst in the area which was a burger and a bbq wrap snack box when I got to my car I opened the bag to find the bbq wrap was missing from the order so went back in shop said I was missing the wrap no apology just said ok and gave me the missing wrap from the warmer

Get home to half our order missing Not even busy so what is the excuse Waste of money with half missing

Worst kfc I ever visited! Everything takes ages waiting 30min :-( staff absolutely unhelpful. Food too soggy and tastes old. How this can be still open ? ? ?

Fast and convenient place to get Fast food

I ordered two zinger sets, my stomach hurt terribly at night, I don't know what conditions they keep the chicken in KFC but I don't think everything is clean and fresh. don't buy again.

Parking and lack of seating is a huge issue. Food was great but other side lacking.

Order marked as delivered and never arrived- having to drive in now as refusal to help via phone.

Missed my bottle of drink of my order

Great food — really warm and tasty. Did not take too long to come however it was not quick by any means.

I ❤️ KFC so my comments are gonna be positive! X

Disgusting food should be shut down food dry chips under heat lamp to lounge awful attitude from staff not friendly

just had food poisoning from here yesterday. i was in a very bad state.

Sometimes you don’t get what you ordered

Over cooked chicken fillet in the burger. Worst KFC I've ever had.

Small and staff who are a bit miserable

Food tastes great. But the service is slow and, despite the time it takes, they always miss stuff off the order. Incredibly frustrating.

Too salty fillet burger and too salty chicken wrap , absolute disaster meal ..Unable to tolorate the salt

Very nice food and hot nice treat for Christmas eve

Ordered a large stack burger meal and sides, they forgot my fries AND the bbq sauce and hashbrown in the burger.

After seeing the Christmas Stuffing Tower Burger we just had to try one 😋 I'm not a regular at KFC or any other fast food chains but I'd have that again in a heart beat. The chicken fillet was tender and crispy. It was 'proper' stuffing and the lovely cranberry sauce, just made it 😍

Half by order was missing on delivery, spent the rest of the evening trying to phone them, no answer after 1.5hrs till don't have my dinner.

No issues, good service time after time

I was the only order and customer in the restaurant and it took ages they missed food from my order. Customer service was shocking the works were chatting not paying attention to what they were doing. I don’t recommend this place

A small set up.. ideal for a takeaway

Shocking service stood at the counter waiting to get served for 10 minutes staff made eye contact a few times and jist went on xhatting away with each other absolutely disgusting to be honest

Food was cold and rubbery,even the bloody dog wouldn't eat it.. DISGRACEFUL...

Quick and tasty. What more can I say...

Has got a lot better recently. Food now tastes like a KFC. Before it was sometimes a bit off.

The food was expensive and poorly cooked. Ordered a tower burger and the hash brown was burnt.

Literally the worst take away anywhere, if you go in the service is sooooo slow its unreal. If you order for delivery they screw up and do not ever listen to requests. And the food is always overdone and dry. I can not stress enough, I'd you want kfc do not go here!

The staff were not helpful in ordering food. I ordered food, they packed it and when I got back home, I saw something else was packed for me. What a cheeky behaviour!

Chicken is gd,not too greasy,gd service

Very good made food and friendly service. The only minus is lack of toilet.

Slow and under staffed. Food okish

Shrinkflation. Everything is half the size compared to the images.

Do you want shares in imodium? Look no further, youll be clearing the pipes for days after having anything from this KFC. Day 3 for me and i think i lost about 2stone

We had takeaway yesterday (21st May) and it was absolutely DISGUSTING! The chicken was so overcooked that the skin was dark brown instead of golden, as tough and as dry as old boot leather, the fries were sloppy, and obviously cooked in old oil as they were dark and oily, the corn in the cob was limp with a greenish tinge and the coleslaw tasted like pure onion! In fact, the only nice thing about the whole meal was the Pepsi Max which you can't go wrong with! What a waste of money as the food, after one bite, was thrown into the bin! I will NEVER order anything from KFC again!

Sunday 1pm. Appears understaffed so be prepared to wait. Food great as always.

They work well under pressure and deliver good customer service

I don't recommend it!! My daughter, my wife and a couple of friends had food poisoning after eating chickens made there. The impression it gives is that they are made with spoiled chickens and dirty oil.

Bad place to buy your food. Be careful, because they are buying cancer for you and your family. The bad smell of frying that there is every day there, is not because of the amount of fried foods every day, but because they simply do not change the oil often. I believe they do not change for days. The place is dirty and the employees are rude. In fact, a place like this should not have its doors open again, as they have already been embargoed for the same reasons and continue in the same way. Apparently the inspections here in the UK are very selective.

Payed £10 for boneless banquet and it looked absolutely nothing like the picture the popcorn chicken was 4 times smaller then the picture and so was everything else absolute rip off

Sometimes the food is fresh sometimes its not and been hanging around. Today it was very fresh.

Very small waiting area & staff seemed a bit rushed as it was busy. Food was good but just took a bit longer than usual and ended up with a lot of people bunched up waiting.

Inattentive staff, overcooked chicken.

OMG possibly most definitely the worst experience ever pay £57 only for them to forget items and when I back in the manager question me like I was the one in the wrong appalling customer service, appalling food and dam right. It’s a disgrace to Colonel chicken man this KFC I would avoid I would go anywhere and rather eat for things than eat from this place if you have any brain in your head, you would avoid this restaurant like the plague, I would never ever use this place again, absolutely disgrace I heard a story on Facebook that someone threw the chicken in a face of a person that worked here and personally I don’t blame him because you’ve given half the chance I would’ve thrown my bargain bucket at them.

Very bad quality of food and I called them more than 10 times nobody answer the call. Very frustrated. Very bad quality and customer service. Definitely going to complain to KFC headquarter and seeking my lawyer for legal action.

The food is cold, tasteless, the wait is long, although it is not very crowded.

Very tiny bones in the chicken, chips not nice. Good service, though 👍

The food is always great, it's especially helpful when the team packs order in a bag that's easy to get out to the car. Hand 1: food bag. Hand 2: walking stick & keys Hand 3: drink. Wait! I don't have 3 hands! Then I have to juggle hot food/cold drink & stick to open car door with keys. grrrrr...

something is always wrong with the order!

Awful. Turned up at 10.40 after clearly checking was open only for member of staff lock the door as I approached it and clearly ignored me and my daughter. Whats point of being open till 11?? Getting paid to do nothing I guess. Won't be going back..

Ordered on the machine. Food is ok.

Ordered party bucket and went in bin because it was disgusting! Overcooked, very dry and no taste! The mos disgusting food I have have seen in UK.

We ordered a £35 meal to be delivered, and it was wrong when it arrived. we couldn't catch the driver to inform him of his mistake, so we drove to KFC with our wrong order to have changed. They flatly refused to make our order saying it was the driver's mistake and we have to claim it back. I spoke to the manager to see what could be done and wasn't interested. It's not the first time we've had to do this, but it's the first time we've been refused the exchange. So we're £35 down, and still hungry. Quite frankly, a disgusting service and attitude.

Disgusting oversalted dry but raw chicken. Took over an hour to make my order. Hires kids so they can pay less. What a mess.

The worse branch I went ever. The beans they gave me was off Also the chicken is black and disgusting. I will never go there again.

Ordered 4 pieces of chicken, when I arrived home there was only 3 in the bag!

Chicken over cooked and not hot !! Service very very slow and unhelpful asked for two orders one thigh’s only the other drumsticks only to be told they have a new policy not to give the customer what they want this came from cashier and confirmed it to me twice what a load of rubbish sort this place out please

Advertise mighty bucket for one for 5.99 on the app and staff says sorry we can offer it and charged me 8.39 I don’t even think that’s legal

Poor restaurant. Often miss items from orders and tonight I sat for an hour until the store closed and had to cancel my order as the restaurant didn't seem to realise they had no drivers. Waste of my time and now gone without any food. Poor customer service as always

Left over chicken fried hard. Chips were soggy and very, very greasy. This place needs to be seen by KFC headquarters.

OK. Modern decor. Service was OK. However was empty and not in rush hour

Food is tasteless don't no what they do different, and the staff are always miserable

Just bought a mega bucket and the the lady forgot to add the spicy wings on my order: please next time try and concentrate on your work and not on your phone. Cheers

Absolutely Disgusting food cold soggy and vile worst KFC I’ve ever been too grim is an understatement there’s a reason it’s been given ZERO FOR FOOD HYGEINE BY CHERWELL DISTRICT COUNCIL CLOSE THIS PLACE DOWN.

Fast service, consistently good food -

Food not great ended up with what we think was food poisoning

Shiplu customer service was excellent 👌

One of the good kfc experience 😊 and new staff are amazing and store was clean and food is fresh.team was very polite and professional

Small KFC. This is my first KFC for about 20 years and it hasn't changed much. Limited parking.

Good speaking staff and cleaning good services are very quick

Avoid with all costs very dirty place lazy stuff I had to clean my self the table disgusting place

Just gone here ordered 2 rice boxes 2 meals get home and find that we didn't get one of the meals bloody useless highly recommend checking there work before leaving 😡.

Wow! Completely new team! Absolutely no attitudes anymore, just 2 very nice polite young ladies. Got the food within half the time too! Thank the lord!

Ok food, but they forgot to give us our drinks

Staff doesn't not wear gloves when handling the food. This puts me off.

It’s literally the worst KFC in the history of chicken. I’ve never felt so ill in all my life! Avoid

This is the worst KFC in the country. Always understaffed and randomly shut. So poor.

Another visit to KFC where they've forgotten items. It should not be down to the customer to check that the order is fulfilled. Will be putting in a complaint when we next visit Bicester the prices KFC change mean I can't afford not to.

Delicious chicken. Prompt service and courteous staff

never delivered, didn’t bother to call to say why not. the colonel would be furious at this

They close 30 minutes before the closing time...

The chips are always the issue/missing, can never get through when calling

Hot, fresh, including the chips (or are they fries, or jackety-skin things, or whatever they are called?) which was as hoped. We all agreed that the coating didn't seem as flavoursome as usual though, for some reason - presumably it is made in a factory somewhere, to quality standards, so who knows why. KFC seems notably good value these days though, when compared to pizza or fish and chips - a family can have a meal pretty economically.

Can’t give 0 starts otherwise I would. Ordered over an hour ago and still not here. Nobody answering phones and no delivery updates. Disgusting.

Arrived at 21:50 the door was locked. Took my business else where. Not good customer service 21.5.22 card payment on the app impossible. Supposed to be quicker?

App took my money and then cancelled order . So had to go in and re order and pay again and all they said was you will get the money back sometime . Also happened to a lady in the shop ordering on the app and said the same to her .

One of the worst KFC's ever, got severe food poisoning and died. Can't believe this would be allowed, considering suing, you have been warned!

Worst kfc I've ever been too! went to kfc today in bicester to get some lunch and noticed there was a fair few people, but thought I'm sure it won't take long! 25 minutes I waited for my simple burger and chips I get they said they were short staffed but some people had been waiting for 40 minutes! They could have atleast told people when entering that there was a long wait or offered those who had waited ages something for free, or even a drink while they waited. Seems they were more focused on deliveries than the actual customers. The employee on the front serving didn't have a care in the world and just took his time and was a bit rude when I asked how Much longer would my order be as I only get 40 minutes for lunch and I spent 25 of them waiting! I will never go there again as it has to be the worst franchise I have ever visited and I've been to loads around the UK and never had any issues. Absolutely awful customer service and awful service in general. I'd give a 0 stars if I could. And will tell my friends to stay clear also.

Check you got your full order before you leave.

I am very unhappy with the order I received I tried to call them and let it ring for 5 minutes with no reply which is odd as it’s normally quiet time at that hour we had our beans and mashed swapped with just chips who needs 6 portions of chips we then found that we were missing a side we contacted just eat due to no reply from the restaurant never buying from this place again

Ordered a treat me for me my partner as we’d been busy all day and couldn’t be bothered to cook. Waiting for the food and once it came we were missing 2 of our sides. Not sure if they read the ticket before they bag or just throw stuff and don’t care if it’s right or not. We’re missing large creamy mash and beans. Instead we got a large chips. So in total we have 3 large chips and 1 large coleslaw instead of 2 large chips 1 large beans 1 large creamy mash and 1 large coleslaw. Tried to phone as soon as we realised and they decided not to answer the first time so gave benefit of the doubt to answer again and got nothing. This was at 8:50 at night so highly doubt they were so busy they couldn’t answer. Complained to justeat for a refund seeming as we were getting nowhere with the store itself. Definitely won’t be going back again.

A common concern with small KFC outlets is the growth of Delivery. I understand the drivers are working to a schedule but that does not mean they can park anywhere, push in, or shout across other customers. I think I'm going to stop going the KFC, this is the second time I've placed a pick up order and then had to wait half an hour in the shop after telling the app I've arrived. The staff are working flat out but the order system and deliveries are making their job impossible. I would suggest they open delivery only outlets or 'ordinary' customers like me will simply stop going. The days of dropping in for a quick bit of chicken are long gone.