Mash and Barrel in Flintshire

It’s clear that nobody is leading the team. One meal came 10 minutes before the rest with elements just warm it’ll not hot. Lots of items missing from the dishes. Children’s food came last which obviously is not the order food should arrive.

Snails pace service. No one seems to know what they are doing. Staff who clearly don’t want to be at work. Meals arriving at different times. In some cases 20mins apart.

Food is nice but I have waited nearly half an hour for it babys fell asleep it's been that long prices for a glass of coke is ridiculous nearly 20 pound for 3 glasses of coke

Was going to go for mains, Ordered some cheesey chips to get us started. Took half an hour to bring out 20 burnt fries and £5. Waste of money. Got a pitcher of Carling. Carling tasted nice and fizzy, but jug was dirty. Didn’t bother ordering mains as service was appalling and state of cleanliness was awful. With the amount of staff i’d expect a lot more. They clearly don’t have any pride or care. Disappointing.

I am autistic and was helped to order by a lovely gentleman called Barry, really helpful and accommodated my eating needs. Really understanding and polite. He deserves a promotion, would give him 10 stars if possible. Thank you Barry ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

On holiday and booked a table to get Sunday lunch that is advertised as all day. booked a table for 5 and when we arrived we were informed Sunday lunches not available as they only had enough meats for a 2 hour window and that they always run out around 2pm and that the best time to arrive is between 12pm and 2pm, this is very poor planning, in future it would be a better idea to change the menu and put only available for 2 hours especially as it's a regular occurrence to run out of ingredients.

I ordered a sausage bun, for nearly £5 it came with one sausage cut in half, with the option to buy extra sausages for a pound each

If I could give this place 0 stars I would, avoid at all costs! It’s dirty, staff are rude and food is horrid. Came here with my partner and 3 kids and it’s safe to say we left without eating. My kids food was burnt and rock solid, my partners chicken was raw it was horrendous.

We went on 19th August booked a table for six pm for 2 adults and 2 children.Arrived a few minutes early nobody on door so had to wait also had a sign saying 30 minutes wait for food. When we did get seen got shown to a table with only 3 chairs so member of staff had to go look for another chair.Ordered food and drinks on the app at 6.10pm drinks came fast took a few minutes 10 minutes after placing order food wait time went up to 1 hour. After an hour tried asking two members of staff what was happening just rushed past me and ingored me. At 7.25 pm the food finally arrived staff member said I take it you been told why it taken so long I said no he explained ticket machine had been sending orders though so they were then running behind. So 1 hour 15 minutes for food which was very poor not worth the wait and money paid.Would not recommend to anyone.

Ordered a sharer nachos. Processed cheese and not proper cheese.Dips served in small cardboard cups. And the sour cream was thick like cottage cheese snd not runny and good for dipping. Worst iv ever had any where. Will not be eating their again.

Terrible wait times as a whole 30 mins for cups of tea to then be told we don’t have milk have to walk to shop and get it coke glass smelt of chemical shocking food then takes another 20mins to come out wrong the waiter picked the tomato of my plate in front of me then was confused on how wrong this is the food was terrible and shocking would fail a inspection shocking

Don’t bother! Over priced, terrible food, long wait times. Everything was burnt, solid hard or soggy, they covered all the bases with our 2 meals. Staff had no customer service skills, everything was too much for them. We cut our weekend away from the whole resort as it was a terrible experience. Go to Wetherspoons, The Sussex in Rhyl town, only a 15-20 drive. Food and drink there was fantastic and nearly half the price. STAY CLEAR FROM THIS PLACE!!!

Took about 15 minutes to order at bar. The food was delivered cold and orders were wrong. They took the food back and delivered 1 plate correct. Food that was originally cold came back cold again just reheated in a microwave. The share platter was hardly enough for one which we sent back and a refund. Everything originally came cold and only one thing came back warm. You can hear the bell in the kitchen to signal food is ready and I heard it go about 8 times over 20 minutes and nobody came out with any food. Overall horrendous. Been here a few times over the years and it has just gone down and down. This will be the last time I will dine here.

I'll start with this...if I could give minus 5 stars I would, its ashame a have to even give one stars. Absolutely diabolical. Rubbish service, 1 hour and 30 mins from order to be presented with dry and cold food with absolutely no taste. Drinks order wrong, twice. Food ALL over the floor. Clearly no manager for the service team. Honestly, the worst 'restaurant' experience of my life. There isn't enough negative descriptive words in the entire dictionary to describe how BAD this place is. Should be shut down. Avoid if you dont want to ruin your Haven Holiday Experience.

Shame because it has the potential of being a lot better! Carpet never works in high volume area of kids and everyone else eating and drinking. Therefore instantly looks grubby. With decent chefs or even good cooks the food would be nice. It's at a guess done without CHEFS just teenagers probably not skilled. It's a pity. I'm not going to rip it to shreds. But could Xx Get some qualified people and sort it out please xxx

Place is very dirty, staff need proper management and the food is poor to mediocre at best, and it is pricey for what it is.

Average food and dreadful service. Freezing cold in the pub. Lukewarm food. The app is a waste of time and it's at least 20 minutes before even a drink arrives!!

Menu isn't very good. They have offers such as 2 meals for £18 but have barely any meals included. They have an app, that doesn't work, tried it on two occasions days apart. Staff didn't care. Expensive if you do ever get to order and small portions from what I saw on other people's tables. Not worth bothering in my opinion when the Bells of St Mary's is also in walkable distance and is far superior in every way.

Absolutely vile, our Sunday dinner arrived stone cold, asked for it to be sent back and redone, and came back to us dry and microwaved, couldn't even chew the meat. None of my kids ate the meals given to them. The kids lasagna tasted weird and the chicken bites were rock solid my toddler couldn't even bite into them. Left most of the meal. Was barely any staff around at all.

Would give 0 stars if possible. Absolutely shocking service. On the first night, we waited almost 2 hours for food. Food was poorly presented and not very good. The worst dish was the chicken and ribs combo. Meat was overcooked and the fries were barely cooked. We had to get our own cutlery as there was none on the tables. Put this down to it being a particularly busy evening so tried again in the daytime on the day we were leaving. Waited an hour for desserts only and was then told they didn't have some of the ingredients for one dessert and the ice lolly was pretty much melted. Would not visit again.

The food was not worth the price, or good at all. We paid £10 for pancakes and fruit and they were hard as a bullet and the fruit was a few grapes. Not impressed at all.

We have eaten here twice this week both times great food but today they were even better. My little girl is autistic with adhd and likes to have the same thing. But what she had the other day wasn't on the daytime menu but after speaking to a lovely young lad he went to ask the kitchen if they would make her steak that she wanted they said yes and made her very happy and she managed to eat another meal which sounds not a big thing but she struggles with eating so for them to go out their way to help was amazing she enjoyed every bite as they did it exactly right

Very nice fish and chips, great staff

Food came cold, no vegetarian options. Advertises 12-5 roast dinner on Sunday but runs out of food befor 3 o'clock, told to come befor half three but conversation was held at 3:05. Staff member was kind and asked "Should I start of by saying what we dont have", was offered Nachos (a side) for a main meal since no other vegetarian options available. Gordon Ramsey couldn't help this place

We are a party of 2 adults and 2 children and ate here on 12/5. Booked a table and was greeted at the door by an excellent host (5🌟) and it went downhill from there. Was told an hour's wait for food. Most of the menu want available and it was stone cold when it came. Food less than acceptable. Don't bother.

First and last time here. Food was very poor and very expensive for what it was. Sides missing from the meals, sauce bottles empty. Girl who brought the food out just dumped the plates on the table complaining they were too hot. Place is absolutely filthy. Old food under the tables, dirty tables and upon coming in there was a table that had left quite a mess, 1 hour 30 mins later it is still all over the floor. The reastaurant needs a big overhaul.

Food for what we paid we can't complain. Serving staff were the only reason it got stars they were fine but didn't appreciate when being served the server was on his phone texting at the same time. Was quiet when we were there so no real comments on atmosphere.

Just had a very disappointing dining experience while holidaying the park. We ordered main meals which were cold as were others around (saw several being sent back). Our kids burgers came out without the lettuce and cheese as advertised and the buns were burnt. Despite being a wetherspoons hybrid a pint of beer was £6! Dessert took ages to come out only after chasing them up. Would recommend going off site rather than experience this.

Great atmosphere, a little bit chilly in there but it was ok.

Horrendous place to eat…was greeted by someone saying there’s hardly any food in and we could order from somewhere else and bring it in which we did. The service was shocking and things like finding bits in our meals and then given a tea spoon for our desserts was a joke….had to ask to clear our tables when desserts finally arrived. 👎 this place will be closing soon

This place deserves less than 1 star. My family's 6PM reservation at Mash & Barrel in Presthaven turned into a nightmare. The table we were given was disgustingly sticky to the point where a paper menu was literally adhered to it. And as if that wasn’t bad enough, we found grated cheese on my daughter’s chair before we even sat down. We were then completely ignored for 20 long minutes. No one came to take our order, despite a server making eye contact and then choosing to serve people who arrived well after us. It felt like a slap in the face when she just walked off to chat with other employees instead of attending to us. Trying to sort this out, we flagged down the hostess, only to be told everything we’d decided on wasn’t available. When I tried to escalate the issue, there was conveniently no manager to speak to. The person at the bar was clueless and unhelpful, directing us to the Haven reception for complaints. The reception at Haven was a joke. The staff there were clueless and unhelpful. They offered no assistance, disappearing briefly under the guise of finding a complaints form, only to return empty-handed and without any sort of explanation. It’s clear this place is run by people who couldn’t care less about customer service or doing their jobs properly. They’re just there for an easy paycheck, with zero regard for the customers who are actually paying for that paycheck. Avoid at all costs unless you’re a fan of poor service, neglect, and a total lack of accountability.

I'm not at all a complainer, we went for a breakfast on 25/03/24 And all I can say is wow I've had to make a account here to write this review The whole thing was shocking Very very Cheap sausages That scrambled egg was rubber, looked like chicken The fried eggs was a greasy stinky mess Bacon look as it'll it been on a hot plate for hours Hash brow- ya can't go wrong Beans- a thimble full Put it this way I can eat a lot of food me and not fussy at all And 1st time in my life I left it!!!! And that plate was like £8.99 Sort ya business out mash and barrel

Waited over 3 hours and still missing food of plates saying they only have chicken burgers for kids menu no lasagna no pizza nothing and only one drink and to top it of the manager of the place said he can’t do anything about it disgusting.There were two wonderful lads who deserve to be manager there names were Alex and Andre.And for the manager who was there ,should be sacked.

I went her with my family for breakfast it took nearly an hour for microwaved scramble eggs. The three full breakfast were wrong and took anotj 15 minutes to arrive. Tje sausages were microwaved and disgusting. Tried again at tea time, ordered at 5 pm food didn’t arrive till 630 after complaining twice. The two ultimate burgers were just burgers on a bun no salad ( staff said they had no salad ) no onion ring or coleslaw. This burger was 20 pound. The hunters chicken was two stud of chicken under disgusting microwaved sauce. The whole experience was extremely disappointing and not cheap. Go elsewhere if possible.

Long long wait for cold food. Am missing food off your plate. You’re better going to Burger King than here. Don’t waste your money

Breakfast order was incredibly stressful and chaotic, wrong breakfast came out twice and food was mediocre. Kids enjoyed the character visit during breakfast though, can’t fault the entertainment.

To start with, if i could pick 0 stars... i would. 🙄😠 The wait was OUTRAGEOUS, over 60 minutes!! One of the young children in our group even fell asleep whilst eating his cold food because it was 7:30pm! The food... barely anything! We were missing most of our burger toppings, and half of the mixed grill was nowhere to be seen!! The small ‘scoops’ of mash looked like they had been sat on! And to make the matters worse, most of everyone’s meals were completely cold! Also, waitressing staff were standing around not doing anything, seemingly, or walking around aimlessly. Whilst we sat at our table getting more and more hungry. Finally, the table was sticky and filthy when we turned up, and we didn’t have any fresh or clean cutlery until we had to find our own or ask for some! In conclusion, I definitely would not recommend to anyone to go to this restaurant unless they wanted to experience one of the worst “dining” experience ever. This was absolutely appalling, and we were even noticing that the tables around us were having the same issues as us, waiting even longer too! I am beyond disappointed. 😠

Never heard of it but Google insists I went there, so 0 marks.

Went for our last night for a family meal. I don't like to complain however I was extremely disappointed. The man who took my order didn't look interested to start, we waited an extremly long time for our food. We had no apology. The place was only half full so I dread to think how long it would of been if it was full. Our food arrived warm, not hot. Like it had been sat on the side for a while. The waiter had spilt my sons chips on his tray. We had all finished our meals and I had to get up and ask where an earth were his chips. I had ordered spag bol and wasnt asked if i would like some cheese. My garlic bread was over cooked and tough. No waiter came to ask us if everything was ok. We asked for some ketchup and was rudely told it was in the corner. As if we should of known. We had never been before! We had all finished our meals so i had to ask at the bar where the hell are my sons chips. Hes not even had his full meal then After then sitting and watching my son eat chips with all our dirty dishes still on the table we ordered dessert. She took our order at the table, you would of thought she would of cleared our table following this but no the dirty plates all remained. Mine and my husbands came and we got one kids dessert. And that wasn't correct. Obviously we would order 4 desserts not 3 with 4 on the table.. the waiter dumped them and we had to ask to take away our dirty plates. i then had to complain again at the bar our order was wrong because the waiter couldnt get away from our table fast enough Me and my husband finished our desserts and we had to then re ask where our the kids puddings, when they finally did my sons dessert had the wrong sauce on. By this point I just wanted to leave so they ate what they had. If you have children and they ask for cookies with chocolate sauce that's what they want. So you can imagine the moans I got. And to be fair I felt sorry for them. They was looking forward to there pudding. To a kid that's the best bit. Despite all the complaints I got offered no refund or anything back. We arrived at 5pm and ordered quickly. We did not leave until half 7. My kids were both bored and restless it was far too long and when we ordered we was not informed there was a wait on food. I had a better experience at burger King the night before. I do not recommend this place for a stress free meal out. I felt we all ate at completely different times and I didn't have a nice experience. All we had was two adult meals and two kids meals with four desserts. It wasn't a big order and we didn't change anything on the menu to complicate it. I also felt like the entire staff team were 16 year old teenagers who didn't want to be there. I will not be going again.

Ordered breakfast for 4 of us, was quite expensive too. Food arrived was barely warm. Food was rubbery, big breakfast which was £11 came without the mushrooms and tomoto and the cup of tea, we asked for the items twice, both times they said they would get them to us and they didn't! Didn't want to ask a third time and already finished so we just left. Will not be going here again in a hurry.

By far one of the worst caravan site restaurants I've been to, we booked a table via the heaven app prior to our holiday as recommended but on arrival we were told that they didn't have a table for us, there were plenty of empty dirty tables around but no one was cleaning up, after 15 minutes we were sat and left to our own. I loaded the menu up via the app and ordered a burger for my daughter, my wife had lasagne, my son had popcorn chicken and I opted for sausage and mash, we also ordered 3 diet cokes and a squash. The burger and lasagne I'm told were fine as were the popcorn chicken however the mash on my plate was lumpy, flaky, had no flavour at all and was burnt to the bottom of my plate I would even say they had scooped it out of a baked potato, the sausage was the smallest of chipolatas and again had no flavour. On to the drinks, (see picture) I ordered 3 diet cokes at over £3 each and what came was a plastic cup with less than a can of cokes worth contained within, whoever poured or allowed this to be served should be ashamed of themselves, I know you pay a premium at a holiday park but this is ridiculous and we won't be buying food and drink on site again.

Ordered full English breakfast. No tomatoes and mushrooms and no free tea with the breakfast . Poor service. Staff not helpful. I wouldn't recommend this mash and barrel. Not giving as requested at all. Table service poor. Not a great atmosphere

Went in to mash and barrel looking forward to enjoying a meal . Starter sweetcorn fritters disgusting. Tai curry was cold . Staff mainly young guys . Ours had blond hair I told him I was happy he didn’t seem to care . Which was super disappointing as I had treated my daughter and grandson. Well never eat here again . Tuesday 24/10/2023

Just had a nice drink in the evening

Great food, great service, good value.

Came here on holiday staff behind the bar didn't have a clue what they where doing plus hardly any beers where there to drink plus when we ordered the food for lunch loads of the food wasn't available.

Absolutely disgusting service from one member of staff because we complained about the food being cold!! Saying we had an attitude and then proceeding to swear and throw things around as she stomped to the kitchen. She accused me of shouting at her which I didn't do even other customers agreed!! Manager sorted the issue but she shouldn't be in the job behaving like that!! She canes out of the kitchen after about 5 minutes and then her and the other staff were pointing and talking about us couldn't wait to get out of there and won't be returning!

Book a table in advance. It was not busy but due to staff shortages, we were turned away. Tried again another time and booked. Food was usual pub grub.

Waited nearly a hour for my mixed grill. When it came I had to ask for a steak knife also no condiments on the table

Place is grubby. Staff were rude. Everything was overpriced. Starters took over 40 minutes to arrive and were overcooked. The "Tear & Share Garlic Bread" was overcooked to the point of being a brick. Manager knew it was bad as he immediately gave a cash refund, no questions asked. Avoid, go off site for your meals.

Food is terrible my guess is the microwave does all the cooking and it's so expensive

Absolutely rank this place, the man sat next to us was cutting his toe nails with the cutlery 🤢 The food is also rank and extremely over priced, I’d rather a Morrisons saver microwave meal still frozen. Speaks for itself really

The place is a joke beyond belief - lured in with a ‘2 for £9.99’ deal on lunch and end up paying £21 for a chicken wrap that and 1 small goujon on with no sauce or salad, and a few leafs on the place where tortilla chips was advertised THE WORST PART: The Quorn meatball marinara panini was not even Quorn or even vegetarian it was a catering sausage cut into pieces with tomato sauce and cheese (sheese was advertised) with no salad on the side Took it to the bar and raised everything with the staff, they couldn’t care less and laughed at me and walked off to the side Another prime example of taking advantage of the fact there is limited options or facilities available on site and charging over the odds for next to nothing in return. Disgusting.

Absolutely shocking, the lasagne was dry, solid and the cheese did looked not melted. The garlic bread was too salty for me. The customer service was absolutely terrible the waiter was arrogant, cocky and non-existent. Even other customers was complaining about the food, waiters and atmosphere do not go to mash and barrel in Presthaven.

Avoid this place for breakfast especially the Scrambled egg more like Scrambled fish the smell of it 🤢

Disaster of a place. Booked a table and waited at the door to be seated, as the sign had said. 10 minutes waiting and a guy came over to say just sit anywhere! Waited another 15 minutes for someone to take an order. Ended up having to queue up at the bar to order. Food came out after 20 minutes and we had to get our own cutlery off another table. They realy couldn't care less. Food was only warm when it arrived. It was obviously reheated and was rubbery. Our kids said they never tasted food as bad. Breakfast was no better with pure rubber served to us. After 2 bad experiences, we dined outside the resort after that. Sorry guys, you really need to up your game.

Food was less than average, very slow service. The place needs a good makeover.

Absolute let down of the whole holiday. Food cold . overcooked . and the staff rude. No glasses last night to order a drink at the bar at 8pm?/ the place was litterd with rubbish , left plates and cups/glasses. For hours left over food left on tables. When we went passed those morning to leave there was still rubbish and tables looked like was wiped with grease ! I've never experienced anything this bad and to be told they had no glasses or nearly 70% of the drinks menu at a resort with a bar is ridiculous!!! Messy , dirty and awful place

Family of 5, 2 adults and 3 children. Had lunch which was mediocre at best and quite expensive for what it was. I'd recommend eating at the chopsticks place instead, or driving to a resteraunt close by for an evening meal.

Dirt and filth everywhere. Staff racing round lime headless chickens without any clear idea of what's going g o and no time for the customers.

Just had a full breakfast this morning was really badly average food, the toast appeared to be stale bread, the bacon looked like it come straight out of the packet, the drinks came when half way threw the breakfast. Very poor service for a rip off price!!!

Food was very bland and chewy. Ordered a burger which was nice but apart from that rubbish. Service is shocking as we ordered desert and had to wait over an hour for it to come. I give it 2 stars because of the music.

Booked a table for our last night after a week's stay at Presthaven, got there, no tables, so we were shown to one with dirty plates and cutlery and an absolutely filthy floor underneath and had to wait for it to be cleared. They didn't even clean the food off the floor. The waitress was muttering something to which we couldn't hear. We said that we were not going to sit there. They only had two other tables so we took those and sat separately as we were a party of 7. After realising that my arms were sticking to the disgusting table and the food we wanted to order not being available, we walked out and drove round trying to find something else. Being 7.30pm on a Friday evening, we were out of luck so ended up eating at a service station

A lot of money for dry, bland food. No one finished the entire meal. Never encountered chewy garlic bread until today, so there was a new experience if nothing else. Moved table because the first was mysteriously sticky. Even the drinks weren't filled very full.

Lovely food, good value for money and everything fresh! Would highly recommend!

The waitresses that served us was very nice

We are here a few times during our stay at presthaven. Food was great and the staff were helpful. Two of them stood out as exceptional. Kiera and Kian. Both of them were working on separate days and went above and beyond to be helpful. Thanks guys. You made our holiday 😁

Booking a table is a must we booked but still had to wait 10/15 mins before a table was cleared The food was really good especially the rib combo The staff were run off there feet but performed well under pressure Thank you

Food was great, but they forgot our drink that we ordered, told them mid dinner, still didn't get it till we finished our dinner which the server gave us attitude if we wanted the drink or not.

Sorry… just had a beer outside.. but walked through to use the toilets.. what a mess from people who had brought their kids for a meal.. food everywhere and no one in sight to clean up ! Shocking .. management need to sort this embarrassing mess out !

Friendly staff and nice food. What more can you ask for on a holiday with young children. Suited us perfectly

Had to send the 2 main courses back to the chef as both steaks weren't cooked to order as they were on the cold side of cooked , starters were ok , homemade garlic bread was nice

Service staff themselves were friendly, but there weren't enough of them to meet the demands of the restaurant - long waits for any form of service and had to go and collect our own drinks from the bar in the end as they had been sat there for 20 minutes without being brought over. Kids enjoyed their food, but were very hungry and restless with the long wait. Adults in the party rated their food as average at best. Very cheap meal though, but a poor version of wetherspoons with the potential to be a lot better

Food was bland and expensive, service poor and slow - the app and other documents say they accept walk ins, but we were told no when we went, even though the restaurant was practically empty. Best advice - drive out of the holiday park and go and eat somewhere else; or make your own dinner in the accommodation.

Weekend break away on the site,booked to have dinner…ok it was FA Cup final day but the staff couldn’t be bothered…had to ask for our order to be taken and ask for the bill! Food was under par…baby change facilities needed cleaning. TV’s too small to enjoy the match and the large protector screen was hard to see with the bright weather and positioning of it. Lots of items missing off the menu too…this was the case the following day too…not taking breakfast orders as they ‘had no bacon and stuff’ as told to us by a member of staff. A big let down considering it’s the only restaurant on the site. Really need to get on top of things.

8 of us had a meal out while on holiday. We chose from the 2 for £15 menu we did pay supplements because of what we chose but everything was well above our expectations. The steak was melt in your mouth ,the 2 burgers ultimate and chicken were delicious and a very good portion. Also big praise to the staff especially our waitress Ruby nothing was too much trouble, she was extremely pleasent and a credit to your team.

Yes it’s a knock off weatherspoons cheap and cheerful. One member off staff to mention is Aaron. We came with our autistic son. We made him aware our son doesn’t do crowds. And he was very accommodating and since then every time we have seen him around the park he always speaks and asks how things are. Absolutely credit to the company can’t thank Aaron enough made our time in the mash and barrel very pleasant I will be sure to return 👍

Cheap and cheerful. My review is more of a shoutout to a staff memeber Aaron. Very poilte and accomadating. Thank you

Food was lovely, however service was slow. Staff very friendly.

It wasn't the best. The food was not very good. It takes to long to get food. I'm going somewhere else next time. And the food is so expensive. Never come here

Dirty floors. Staff too young to care! Slow service even brought wrong food to our table.

A really nice meal, lovely staff, served quite quickly, a great night.

Lovely to be able to take the dogs into the restaurant, food and beer both good.

Staff very rude and food was under good for the one year old and will never step foot in this place again we complained and all we got was here you go and off the staff went horrible place

We stopped in here twice during our visit for food. Had the breakfast and in evening a burger meal. Nothing fantastic about it and quite tough low quality ingredients . Service is slow even if you order off their app. On the plus side staff where very friendly

£14 for a defrosted chicken breast in a cheap muffin.. with an hour wait. Dont bother. Feel sorry for the staff dealing with several complaints.

We booked a table for 6, arrived and had to wait about 10 minutes at the door, it was extremely busy so i dont mind that, we were met with the staff and sat down, the front house staff are great! Theyre very friendly, helpful and easy to approach, i ordered a Mixed grill, and was met with disapppointment as they didnt have enough steak, so i opted for the Sunday roast, the food was great! However the gravy was watery which was disappointing, the food was incredible however, and children eat for £1, the reason they lost 1 star, is i couldnt have my steak, and i watched a member of the kitchen staff leave the bathroom and not wash their hands, which put me off a little, luckily i had already finished eating, overall would recommend, MAKE SURE YOU BOOK IN HAND OR YOU WONT GET A TABLE/FOOD -brads food review

Better food in council run care homes for the elderly. Diabolical

Waited long for the food first time food was brought 3 meals sent back and when different

food ok but be ready to wait for 1hour + after ordering

Paid £10.99 for baby’s sized spaghetti bolognaise it looked like the chef toke a dump on it !!!! Shocking

Ordered 2 burgers and they were disgusting. It was quite possibly the worst burger I’ve ever eaten in my life, it was full of gristle and tasted underdone. The staff however were very pleasant and were happy to help which is the only reason this review is 2 stars. But the standard of food needs to be massively improved for the price.

Behind the bar, they can't be bothered to serve you. Young girl asked two others to serve, the blunt response was "no" Felt like I wasn't welcome. Food was good and was welcoming atmosphere.

For what it is it's expensive but when you are on haven itself it's one of only places you can sit and eat in. The food itself is ok think spoons, but spoons brekkie is better hands down. Dinner is alright but at nearly £20 for a Frankenstein steak it's vertical, very very chewy and meat glue down the center. Curry is alright tho, kids menu could do with a face lift as not all kids eat yellow and beige. The staff are the saving grace, overworked underpaid but they are absolutely fantastic and friendly.

Not brilliant ages.for drinks order and ages for.starters didn't clear.starters when mains came.cold.mains sent back cheese missing off.pasta.mains and then was.told.payments.be fine 3 parties!.nope. Still mixed up !.I.paid.for.my.sons starter and main ! Very poorly.organised.!!.

Was pretty quiet so expected quick service. Not so. We ordered a sharer for us and some pancakes for our little one which took nearly 40 mins. The pancake was fine. But the sharer was cold. Sent it back and waited about another 15 mins for it to be sorted and got given food that can be discribed as lukewarm at best. 100% will not be back

Me and my boyfriend came here on our second night at preshaven Mash and Barrel and we were disappointed with our meals and experience. The drinks were good however our meals were embarrassing. I had the penne pasta from the 2 dinners for £15 deal and I requested gluten free pasta which came with just the pasta and sauce but not the cheese on top. When asked, our waitress said that the staff assumes I couldn’t have the cheese when in fact cheese doesn’t contain gluten. I did eat it this meal because I paid for it and also my boyfriend noticed a bit of cling film underneath the plate so I’m unsure whether it was part of someone else’s meal (where the chef made too much) or it microwaved. My boyfriend had the ultimate burger from the same deal. It said it came with roasted potatoes which never arrived but was given 2 hash brownes. This would have okay if the staff came out and asked if he wanted them. Furthermore the burger was too greasy for his liking which caused him to throw up in the restaurant bathroom. The waiting staff gave us an uneasy feeling which made us scared to complain about our meals. Wouldn’t come here again.

Had mixed grill and the steak was one of the best I've ever had on a grill loved it

Gave the benefit of the doubt after the bad reviews, but really not worth it, food was cold and not worth the money, Definitely avoid

Thought we would give this place another chance. But again failed to deliver, not overly busy given the amount of staff on shift. Felt hopeful as we were served by a shift leader, ordered drinks as we were told 20/25 mins wait for food. Starters arrived, no drinks to be seen. Upon investigation the Jack Daniels and water was served in a pint glass and the g&t was not even served. When the mains were served we had to ask for cutlery, buttermilk chicken burger was goujons not the usual thigh burger and clearly reheated as they were very dry, my husband had steak which was okay. There was no check back and no further drinks offered until we had actually finished. Most of mine was still on the plate but no questions were asked, just "any more drinks" which was clearly too late. It took 5 attempts to get the bill, as the shift leader was busy straightening menu's etc. Surely this should be delegated to the staff just stood around chatting. Eventually my husband had to go up to the ordering station to ask for the bill. So will definitely not be visiting again. Previous visits were just as bad, steak pie with no meat, chips requested, served with mash, 30 min wait for pudding! Also expensive!