Marvin's Lancaster in Lancaster

Disgusting customer service! Ordered food for the children at 6pm and they cancelled it at 8pm. No warning. Never answered their phones. Only got notification trying to chase through Morecambe eats. Avoid

Ordered Burgers, fries for 3 and shake for my son. To be fair the food was ok. But the shake never came with the order. I tried to contact by phone, no answer. And I left 2 messages that just got read and ignored. Obviously don't care about the business too much. No customer service skills whatsoever. So we won't be going back.

One of the worst smash burgers ever. The Mexican deluxe was horrible, as was the chicken fillet burger. The chips tasted as if they were fried in oil used over and over again. Never again.

Been over 2.5hrs and the order still hasn’t come. Called and no answer- I hope the food is good, service doesn’t even deserve 0 stars.

The order took almost 2 hrs. The chips were stone cold, the pop was warm. Never again.

2hrs 20mins for food really . Won't be coming back .

Ordered at 8.38 now 1025 nothing and don't even answer phone

ordered on morecambe eats took ages to arrive was cold

took 2 hours to come, food portions are small could of gone to maccies instead would've been cheaper and better. Also forgot our milkshake and promised us 2 came back another 2 hours later just with one. shocking customer service!!

The smash burgers are good the pizzas could do with a tad longer and the chicken wings are next level

Worst food I’ve had in a long time, cost £32 for two burger meals (with shakes) the burgers came the same size as a £1 McDonald’s cheeseburger, ordered a double Donner burger and it didn’t even have donor on it so ended up with a double cheese burger, chips are just the standard takeaway chips. Paid £7.5 to get delivered and it took over an hour. Milkshakes are nice but the food is a massive let down. Won’t be going again way over priced for what was served.

Food over 2 hours late and still not here. Tried calling no answer. Unable to claim refund through morecambe eats. Used to be good. Avoid

Ordered my meal in one hour advance . When I came to collect it they still hadn’t made it…

Garbage one meal short no good don’t bother

Service food and delivery was terrible all together I would easily rate this the worst take away in Lancashire by far rough isn't the word 🤮

This place had lovely burgers and fries for a while and I'd get it once a fortnight. The gourmet burgers have shrunk in size and they're just coarse and full of gristle. They now come crispy because the patties are so thin. No salt on the fries on the last two orders. The burgers used to be wrapped in foil so whenever they arrived they were hot but now they're not they come cold. Chops soggy and anaemic looking. Overpriced rubbish named gourmet. Definitely not close to gourmet. Kebabs are just vile. Will not order here again.

Shocking food and over an hour late! AVOID AVOID AVOID THIS PLACE! Charged £7:50 for delivery and it was an hour late and as expected food stone cold! AWFUL SERVICE PLENTY OF OTHER PLACES TO USE! Courier told me the owner won’t stop taking orders even if he knows it’s going to be late because he’s greedy!

Ordered 6.30pm said be here by 7.30pm Didn't arrive till 8.30pm came cold Called several times and no reply Was rudely spoken to and phone put down on me. My partner then continued to speak with them and they continued to call him a liar and abusive towards him. Eventually spoken to a women who was polite and apologised on there behalf. Awful service

Ordered food on Morecambe eats took over 2 hrs to arrive. It was only Luke warm had to heat up in the air fryer. Very disappointed as I was hungry when ordered it said it would be 1 hr from order time not 2 hrs and 8 min

Paid money,can't get refund. No food delivered

Ordered off Morecambe eats app we have been 2 hours 45 minutes foe the food to be delivered and are still waiting. This is absolutely ridiculous!!!!

If I had the option to give 0 stars that’s exactly what it would’ve got. An hour late for delivery. Cold awful food and massively overpriced. Will never use again

Great food nice service friendly staff. Love the smash burger and Curly fries. Shake are good.highly recommended

it says 70 mins on app but now it’s late and i have somewhere to be, tried calling them but no answer, they called me back once but didn’t say anything and just said wrong number.

milkshakes were amazing, chips tasted alright, ordered a burger and it came with cheese half off the burger with barely any one there. Came on time overall quite decent would get again

Listen the milkshakes r amazing but everything else is ok

I ordered around 2AM New Year’s Day, I was made to wait until 5AM for it to be delivered! This was through Morecambe Eats, fair enough New Years is a busy time but I could have walked there and back in less time. I called several times but no answer but happy to take money, food came quite cold and horrendous belly pain in the morning. Other items not worth the money, full refund issued by Morecambe eats and I have to say customer service is useless! Save your money and go elsewhere!

Ordered food it was 20 minutes late and cold , abysmal

Ordered off morecambe eats app, app said 45 mins wait and it came 1.5 hours later. Expensive for what you get. I just ordered plain chips with cheese and it came with gravy for some reason which I do not like so now can’t eat it

Please do not waste your time and money it is awful

Food was cold, burnt and dry, no topping on garlic bread with tomato and £3.50 for these garlic mushrooms 🤯🤢 3 mushrooms chopped up and most with cold unmelted cheese on top. Taken pictures, all three pizzas were horrendous aswell

Absolutely vile…… don’t even know where to start, food was late by over 30 minutes nearly impossible to get through to find out why. Food then turned up I was met with soggy chips, and when I opened the kebab the lettuce wasn’t even fit to be served to a garden snail. Then I opened the bun on the burger and this bland bit of chicken was looking back at me with a brown piece of lettuce on top…oh yeah the gherkins were sour like a toxic waste …..disgusting if you read this and still order you have issues

Pizza generally tastes like the box it comes in carbord!! Be ringing them back tomorrow and asking for a refund absolutely madness how they are still open with that food

Or yeah, right. That was the perfect burger place 12 years ago! But wait, do I know you Matteo Widmer? Were you the guy sitting at the second table on the left?

This cost me £13.50...curly fries undercooked and 8 bits of popcorn chicken for £4.50! Totally overpriced!

Rachel Green obviously works there hahahah the helmet 😂

Worst food ever and half an hour past delivery time

Cold hard chips and salad was bad the lettuce was going brown. Definitely won’t be ordering again for them

I will never order from here again. You have never let me down until today. Placed an order which you accepted but then never delivered!! Why accept the order if you cannot deliver. Then the place was closed 15 minutes after. No food and money gone. I waited over an hour until I realised you were closed and will not be getting my food, I spoke to an agent to get my money back. Then I wasted more time in ordering from elsewhere. I will definitely not order from here again.

Ordered a make your own pizza and a side of chips. The chips were absolutely spot on, with unanticipated red salt. The pizza almost seemed like it had been deep fried in a bad way. Every part of it was crunchy, but dry... How do you dry out melted cheese?!I've had better San Carlos from Aldi to be honest!!! Would be a 1* if the chips weren't as good.

Smashing Smash burgers, best I've tasted yet, trust me I've tried many. The burger meat was fresh and juicy, the caramelised onions perfectly complimented the burger and all the ingredients were balanced and you can still taste the meat WOW!!!

Ordered food around 23:20 after a huge shift, waited until 01:15 to find out the place closed, money gone, no food, nice! Never tried it before, never will. I suggest you don't either.

Under cooked chips, tough stale garlic bread and the milkshakes were basically water. Shocking...

2.5 hrs late with the delivery after telling me twice it was on it's way. Missing order and food was cold . Discussing isn't the word !!!! DON'T WASTE YOUR MONEY

Sorry, but the App said 45 minutes wait. It's been nearly 90 minutes now, and no food! Can't be relied upon, will be seeking chargeback from credit card company because of non delivery. Avoid at all costs! Sorry, Starving Marvin's used to be good, but not anymore! Order at your peril!

Ordered the ‘chicken strip wrap’. The photo attached represents my face when I opened it - wretched and woeful. Other half ordered a burger which was lousy. Wont ever order again

Ordered food, 2 hours later I rang the phone. No answer. 3 hours later and the order is cancelled without my action and now having fish fingers for tea.

Ordered food 2 and a half hours ago and it still hasn’t arrived and they are not answering the phone!!!!

If I could bone a shop, it'd be this one. Simply legendary. FULLY recommend.

The greatest burgers I have ever eaten, a little bit pricier than some take aways, but well worth it. Owner is a top lad.

The cheese burgers 🍔 delicious 😋

Burgers are something else!! Proper juicy and full of flavour

Raw base terrible pizza never ordering from here again! Worst pizza in town

Food was lukewarm on arrival and was 1 hour late

Poor service when ordered and food was bad and just seen they got 0 stars for food safety doesn't surprise me. Also refused to give me refund similar to other on the reviews.

We've had the burgers and Greek salad from here, always fresh and very tasty.

Ordered through Morecambe eats. After a 5 hour wait and quite a lot of complaints. We got an email saying the food was on the way. But it never showed up. Now the restaurant and Morecambe eats are refusing to give a refund. £35 quid down the drain. Don't order from here!

I ordered a pizza nearly 2 hours ago, still not arrived. On just eat, it says it's delivered when it hasn't.

Ordered at 1 After the food got delayed waited until 3 spoke to someone before it shut saying it's on its way still not received it I expect a full refund in the morning.

Placed my order and was td there was an hour wait for the food, I placed the order online so the funds had left my account so I agreed to wait the hour, as 2 hours passed I tried to call to cancel the order as everyone had fallen asleep, 24 calls later no answer, food finally arrived after 2hr 40 mins wait, I spoke th the delivery staff adn requested a refund, staff walked away without answering me shaking thier head in a rude manner, still no refund available to me for food that was not wanted or consumed

very rude delivery drivers. no communication between the team, no phoneline, hammering on door at 1am several times over a language barrier. food tastes stale and sat for too long ,chicken tough. under new management... oh dear. STILL NOT RECEIVED REFUND PAID OVER 30 POUNDS FOR 13 POUND ORDER.

Never ever order from here food was cold food was horrendous been obviously stood there hours and burnt missed items off the order , tried to ring 5 times no answer when they are still open!!!!

Perhaps the worst parmo I have ever tasted in my life. An insult to the great town of Middlesbrough

Ordered from here. I would not recommend this place to anyone. Food was missing off the order and when it arrived the food was warmish. The mixed kebab had no meat to it and about three bits of lettuce and a piece of cucumber and both looked like they were from the 90's the pitta was hard. The child's donner meat and chips was not much better. Burnt meat and hard chips.the chicken burger had no salad on it even tho it was requested in the notes on the order through just eat.the kids chicken nugget/balls was just as bad and as for the second kebab that had to be delivered separately well I won't go into that. All this cost the best part of £20 and was disgusting. I for one will never order from here again

Food was very tasty and didn't take too long

Perfectly fine. You get what you expect.

Honestly the best takeaway spot in my area . Very friendly and helpfully staff . I cannot complement this place enough , 10 / 10 .

The food was really nice. The first time I ordered with Starvin Marvin, I asked for a kebab in a nann bread, and wow. First time I could finish a wrapped kebab. Usually it takes two meals. The salad and kebab was well balanced loved it! The second time I ordered which was today, I ordered the same but with chilli sauce instead of BBQ. It came as a wrap unfortuneately which is why I am giving it 4 stars instead of 5. I still ate it in one sitting, again perfectly balanced and delicious. Delivery time is really good as well, no issues here. I will defiantly order a third time, just don't forget my nann bread guys! Very pleasnt.

I rang Starvin Marvin an hour and a half after ordering and was told they were just starting to prepare my order. After two hours I rang again and asked for a refund and was told they wouldn't refund me... I won't be going anywhere near this place again

Absolute shocker of a takeaway, website said it was open, place my order.. took my money and after 30 minutes told me it was cancelled and then the website changed to being closed and to top it off you dont get your money back for 3-5 working days, used to order all the time from here and that will not be happening again.. jokers! sort your website out, shouldn't take money if your not open!

Thank you for our lovely takeaway tonight delivered quickly piping hot and delidiots and very reasonably priced. You made our night

Food was never delivered. Staff were extremely rude. Could barely speak good English. Both the driver and the resturant hung up on me when I called to complain. Offered no apology. Terrible service.

Very good food and kind friendly staff

Very very tasty, funny staff, very friendly, I would highly recommend

Many memories were made at this takeaway 💜 good food for a great price!

Look, I'll be perfectly honest here, I was a bit drunk when I visited and I can't remember a god damn thing.

Food was as allways nice and tasty but these last two weeks there has been different staff serving in the shop which I find to be slow and not as friendly as the usual staff in there I wont be going back there again in a hurry as am very dissatisfied with the overall service and pricing and to add further the new people dont take card payments which I find ti be very inconvenient to say the least

Tasty food great price , friendly staff and quick with delivery too

Very friendly staff. Decent food.

Waited 2 and a half hours for pizzas to Be delivered when they arrived they was cold and like cardboards and a discards of how they was made. Called me back a day later to tell me they would give me a refund if I didn’t review them as they could not handle another bad review waited 2 days for a refund and after serveral stressful phone calls was told they would not actually refund £30 wasted worst take away in Lancaster would definitely avoid

Racist staff. I didn’t feel I was being treated as a human being at all. Very impolite service just because I’m Asian

The worst takeaway I've ever had in my life. Food from the bin taste better

Formerly a regular, always a fan of the £4.99 medium donner kebab. Today the manager decided to spring lazy pathetic practices on me, a "donner kebab" with an untouched pitta on top of the box. Unwilling to even cooperate. MamaMia is local, equally nice, cheaper, and friendly customer service. AVOID. UNFRIENDLY, RECENTLY BECOME POOR QUALITY

Quick cheap food central location

Slow on delivery and doesn't bring all your order again

Great food at the end of the night.

Ordered the food four phone conversations and two visit to the end of my drive after being told he had arrivided after one and a half hours told he can’t find us your not getting your food really are starving Marvin

We were really hungry so we ordered food, but it never arrived. I guess that's why it's called Starvinn Marvin.

quite a good takeaway average price

It s the best kebab ever fantastic food friendly service defiently worth to visit

Very nice place top qualty food pizza very good fast delivery service always hot and on time

Kebabs were excellent when collected trying home delivery for first time tonight let you know

Food came nearly 2 hours after being ordered and when arrived was stone cold. When i rang to check my food was on its way the member of staff on the phone was extremely rude

Umut top guy! Absolutely top service from him and all the guys! Brilliant!

There were bones in the kebab and my friends and I got food poisoning from here. Would not recommend at all.

the worst kebab I have ever had, the grease out of it carpeted my entire floor, it was bad!

I ordered a meal about 12:30 and it was supposed to be here by 1:25 by 2:15 I rang them to see what was going on and they said they had set off and by 3 I rang again and the person on the Phone was very very rude! I explained that I ordered my meal about 2 hours ago and I got told that I was wrong and I did not order my meal 2 hours ago and a worker on the phone had a go at me for ringing. It's not 3:45 and it just didn't turn up. Absolutely awful service. And this is not the first complaint about food just not showing up and food being a ridiculous amount of time late. And they just did not turn up with my food. Never going there again absolutely disgraced

Was a loyal customer until I found hairs in my pizza. I'll never order from them again.