Marks & Spencer Cafe in Wrexham

There was a time when going to Marks for a coffee and a cake was a lovely treat. Not anymore. I had a cup of tea and I said to the lady you have forgot my saucer (never mind the little biscuit we used to get), she said we don't do saucers anymore. I had a toastie which was so greasy you could have wrung it out ugh!. Never mind poor people losing their jobs, I think you are losing the plot Marks, they are moving location in Wrexham (only the cafe I think) I only know I will not be following them. My husband went with his brother today, he said the coffee was horrible and his scone - no taste at all - his words 'I won't be going there again' It is so sad I think. I remember the times when Marks was great.

Can’t believe it no morning bacon rolls, come on Marks what's going on, unbelievable. Wont be visiting cafe again

This is a terrible cafe its overpriced and dirty over a £2 for water shocking. The floor and tables are not clean and sticky cleaning team need a few lessons. Don't waste your time going.

Called into cafe for a sandwich before going to cinema.Very nice ,staff were very pleasant and chatty.

Always visited here for lunch with my daughter but not as good,ordered a cheese and tomato toastie bought by waitress,other waitress then came over and said that I’d been given someone else’s cheese and ham,she than thought I was going to have the one she’d given another person although it was obvious that it had been handled .not what you expect from marks.

Polecam to miejsce, na spotkanie przy bardzo dobrej goracej czekoladzie i kawalku dobrego ciasta. Mila obsluga to tez zaleta tego miejsca.

Went into cafe for a toasted sandwich and a coffee. I was the only customer at the counter at the time and two members of staff were behind the counter chatting. They did not acknowledge my presence and I picked up the sandwich and waited with it in my hand to see if at least one of them would acknowledge me and give me service. No not to be. Just kept on with their conversation. Ended up replacing the sandwich and walking out. This is not the standard of customer service I would expect from any establishment let alone Marks and Spencer. Very disappointed.

Went in here last week asked what beans I wanted as never tried the blend said I was not bothered given new blend to be charged 40 extra for two cups as this was extra price the table not cleared had to do this and wipe table glad I did when a man cleaned the table by when asked used the cloth on seats yuck then table. Then some spilt coffee by till girl cleaned the floor then wiped the counter. M&S your staff in Wrexham need staff training think give this store a miss go to costas in Debenhams plus the new beans are awful

I had the vegetarian selection sandwich and a duet coke.The sandwich was very nice I really enjoyed it.The staff was ok I only got spoken to because I happened to know the assistant .I watched others being served and it was like a conveyor belt asked what they wanted and they then took there money not really any pleasantries,which is a shame as it's a busy little place .That's all it was lacking.I took my glass and bottle to two members of staff who were beside the trays where you put the dirty pots they took the glass/bottle but isn't make eye contact or Saud thankyou they just carried on talking to each other.I did say that "thankyou"is the word they were looking for, but they just looked at me as if I was rude.

My husband and I went For something to eat he had all day breakfast and I had scrambled egg never again , my eggs were over cooked and the all day breakfast I would not have given it to my dog bacon was hard eggs hard the whole thing was very disappointing and very overpriced it would have been overpriced if it had been perfect

I'm dairy-free and this cafe prides itself on butter in nearly everything. M&S could do much better.

Just needed a well-earned coffee and toasted sandwich - but enjoyed the friendly and quick service even more! A simple meal, that hit the spot - so we'll be back!

I have visited this cafe on several occasions although the variety of food is usually the same it is also the same standard so you know what you are getting every time you visit

I only wanted a 'quick' bowl of soup before going to see a film at the Odeon cinema. As the queue in front of me consisted of only two single people,I was more than pleased as it was 12.45pm and my order was taken within about 2 minutes. However!! It seemed like an eternity for the soup to arrive so, after 20 minutes, I politely asked 'how long would it be' to two members of staff who 'wandered off'...but never returned to answer me? When it did appear, I had also 'foolishly' as it turned out! Ordered the 'healthy' green option. It was scolding hot and burnt my lip! Plus, it tasted of 'nothing'! Totally tasteless!

Coffee is consistently good so we visit regularly. Staff are pleasant and there is always a good range of cakes, snacks etc.

Pleasant staff serving good food. We had the baked potatoes which were cooked just right with nice toppings. Only open until the main store closes so not suitable for an evening meal. Shame!

Fui a conseguir pescado y patatas fritas en mi primera (y última) visita a la nueva tienda. Cuando se trajo a la mesa tuve que pedir lo que era. 11 Patatas, ninguno de los cuales se podía cortar con un cuchillo fueron tan seca, una bañera de lo que digo puede ser descrito como guisantes blandos, de nuevo seco y un montoncito cuadrado de algún tipo de cosa de peces! Esta abominación costaba más de 7 libras!

Visited the M & S Cafe after a round of shopping around the Eagles Meadow Shops. This is a nice modern cafe with the usual quality that we have come to expect from M&S.; Best cafe in the complex.

God knows why this cafe gets used, it's pretty awful - tables not cleared fast enough, surly people - oh dear,why would you go there when there are lots of decent places to eat.

Tuve que esperar un servicio de colocación así por qué no tomar una taza de té mientras espera. Había una persona sirviendo y dos personas detrás del mostrador charlando. No hay contacto visual, que percibo como una mala señal. Fue y me pareció que tal vez no son parte del equipo de servicio. Finalmente uno de las mujeres vino hacia mí todo sonrisas para tomar mi pedido. Así que ahora estoy loco, pero la idea de una buena taza de Earl Grey se calma mis nervios ya deshilachado. El té se hizo y me entregaron una jarra pequeña de leche con la adición de un pelo. Así que mis nervios deshilachado sólo tomó otro éxito. Me entregaron, y señaló el pelo. Por supuesto, fue sustituido, pero me di cuenta de que la bandeja de la jarras fueron colocadas en boca abajo estaba sucia y manchada. No se abstengan de señalando que al asistente como estaba en no apetece un enfrentamiento. Cuarenta y cinco años en catering y te das cuenta de que estas pequeñas cosas. Todo lo que quería era una taza de té. Desgraciadamente que no se. Era como el proverbial utilizan y probar como no pude conseguir cualquier sabor de esa bolsa de té. Así que dejé, nunca volver.

Only been here for snacks and coffee but everything is very good quality and the staff are lovely and friendly excellent value.

La comida siempre es de buena calidad y una muy buena variedad. El personal es amable y el servicio es bueno. Útil cuando compras en Águilas Meadow

Mi marido y yo fuimos para el té de la tarde y el sábado por la tarde un pastel última alrededor de 3, 00. No me sorprendió encontrar yo en la cola por sexto bebidas calientes [fue] Sin embargo, después de todo el sábado no 't esperar a esperar 10 minutos para ser servido. Había seis miembros de personal detrás del mostrador. Una limpieza de una máquina de café, cuatro de pie o tratando de buscar cualquier aspecto ocupado, pero en los clientes. Sólo un hombre joven que sirve. Cuando pregunté por qué había sólo una porción a lo que respondió que tanto las máquinas de café se había roto y sólo podían servir té o café de filtro. Esto no era la respuesta que esperaba ya que no parecen explicar por qué sólo uno estaba sirviendo. La chica terminó de limpiar la máquina de café y nos dirigimos a polvo por todos el contador, pero aún así no reconocen los clientes esperando. Otra vajilla limpia trajo de la parte trasera de la cafetería, pero parecía cualquier parte excepto la cola. Otros clientes estaban destacando lo mucho que estaba tomando y cuando finalmente a la izquierda la cola al menos otros seis o siete personas se habían sumado la espera. Este no es un buen servicio al cliente y esperamos mejor a M&S; que tan a menudo tienen sus habilidades de relaciones con el cliente. Pagué 5 libras. 55 por dos tés y una pastelería. Creo que por este precio, el cliente tendrá derecho a un mejor trato.

Me and my wife visited here yesterday I was served by Maggie and Amanda what two fantastic customer assistance we couldn't of asked for better service, so friendly and happy and even though it was really busy it was still service with a smile, well done to both and M and s :)

Me and my wife enjoy coming here after the cinema on Tuesday, always a warm welcome, friendly staff, great food and drinks, and nice and clean, one of our must stops.

I came to marks and spencers cafe today with my 2 children and my nanna was served by a lovely lady named amanda 1st of all the coffees that we had were lovely secondly the service that we received was absolutely spot on as it was realy busy in there,Amanda found us a table as my nanna is disabled and uses a mobility scooter my daughter is also disabled and is in a wheelchair she got us a table that was suitable and she went beyond her duties as a customer assistant.she even brought our tray over with our drinks and food on.it is very rare that u find service that she gave us,these days.iam extremely grateful to amanda for making us feel comfortable and welcome.if only there were more people like her in the world it would make life alot easier for people in my situation.thanks so so much.i would be grateful if u could pass on my thanks.xxxx

Typical Marks and Spencer cafe. Very clean and tidy, friendly staff.Coffee and hot chocolate is good and toasted teacakes are ok.

both had a latte, don't like the biscuit! we had a lemon drizzle which was ok but the lemon flavour was false, the coconut and lime was nice. the staff there are amongst the unfriendliest anywhere what happened to customer services??

Went in for a quick bite to eat and a coffee. The food was fine but a bit overpriced for what you got.The biggest issue is the cleanliness - tables are left for ages before being cleared, tables given a quick wipe down - not great, and it would really help to have the mess removed from the floor after messy eaters.Finally have they ever heard of customer service - no welcome, no smile, no conversation. Come on M&S - you can do better than this.

Typical m and s cafe, though smaller than most. The drinks and food are usual, but the service is hit and miss depending on which staff is on duty. It is clean, and the toilets are very clean. The cafe is accessible from the car park or from the store itself

Filthy tables, not wiped, and staff just flicked crumbs etc onto the floor, therefore the floor was filthy too! We had a coffee (long, long wait) This used to be a lovely café - what has changed?

My mum and I visited late on a Saturday afternoon and decided on the afternoon tea for two.....what a treat!!!!! Service was fast and friendly thanks to Jane and Kevin......really they couldn't do enough :). Tables were lovely and clean....the floors too. Would definitely do it again and the staff are a credit to Marks and Spencers. Keep up the good work! Gold Star.

when shopping at M & S or simply popping in for a coffee or food this is a nice place. Staff are extremely friendly and the food choice is pretty good. The only thing I would downgrade is that it can be very busy (obviously good for the company) but it is nevertheless a very nice place to stop off for refreshment.

I am a regular customer at this cafe, and I must say I have enjoyed every visit, the staff atmosphere always cheers me up, very loyal to their customers, I have seen people que outside the cafe entrance to get in.and to be honest they cant be all that bad or you simply wouldn't que to dine there, you would go elsewhere. But you dnt you que? Why? Because you know at the end of that que you are going to thoroughly enjoy what you get. So give them some credit. Your wait is on lack of staff they need more simple. Your wait is on that and that alone. I have seen elderly customers have their trays taken over to where they are sitting, mums with babies also now if that's not great service what is. I watch the coffee made to perfection its not thrown together and the art latte is perfect. Go there sit back and just observe. This is a Great cafe :)

love m s coffee but why the long wait for service in this store it really needs a shake up ,think it needs some staff training one to make heat cofee milk one to take orders one to take cash ..someone to clean and WIPE tables seems not done

I love this cafe, the staff are amazing one that has really opened my eyes as to how caring and loyal they are to there customers. One particular lady really stood out to me, the cafe was clean as always, as I visit regularly, the atmosphere is really nice and I have to say you dnt get many cafes with joy from pleasing customers. I will be absolutely recommending this fine establishment to anyone I can.

The food is always fresh and tasty. The staff are always friendly and polite. Good atmosphere. Worth popping in to have a break from shopping

We were dissapointed took ages to get served tables were not cleared poor choice of sandwiches and i got told i couldnt bring my shopping bag on wheels in due to health and safety so had to leave it behind counter good job there was no shopping in it we shant go back.

Morning coffee with my brother. Always have to ask for the coffee to be really hot and then if your lucky you might get it warm. There is way too much froth on top of the latte to the point that you only end up with three quarters of a cup of coffee. Won't be going there to often. Disappointing

I went on visit to restaurant found tables dirty and not cleaned floors dirty un brushed waited in line only to have people come in behind me getting served quicker coffee lukewarm staff in friendly too busy talking to bother with customers noticed fly on scones did inform staff but food remained on sale cutlery there was none had to wait for spoons which when i did get them were dripping wet would not ever recommend this cafe to no one from now on will use debanhams where nothing is too much trouble for the staff there

I have always been a regular until now. I like my latte, but of late it is always only Luke warm and I constantly have to ask for it to be re heated. Some are happy to do this or replace it but recently I have been spoken to quite abruptly by staff telling me we can only make it as hot as the machine will make it. I did not like the manner in which I was told at all and to be honest I am fed up with asking every time for them to make my coffee hot. If other places can make you a hot coffee, why can't they??

Called for a quick lunch- soup. 20 minutes later still waiting! - it only needed heating in a microwave! People who wete behind me in the queue were served before me. The one man 'cooking' also wasted his time serving- no wonder the service is so slow. The management needs to look at this café.I won't bother trying to eat here again.

Went here last summer, was given change of £10, when I'd tendered £20 - ok mistakes are easy to make and they rectified it immediately. Went here before Christmas, was given change of £10, when I'd tendered £20 - hmmm, worrying trend forming. Went with my two sons.yesterday. By now I'm noting the serial numbers on the notes in my wallet, before paying! Given the right change.....YIPEE! But everything took an age, tepid coffee, ludicrously overpriced sandwiches and truely unbelievable soft drink prices. Then we went to find every table vacant was filled with the detritus of previous customers, went to the counter to ask for a cloth to do my own cleaning and was ignored by staff busy doing nothing.As my coffee was rapidly chilling, I gave up, went back to my sons, ate up and drank up as rapidly as possible, then left. Truely dire, will never return

Ideal place after a shopping trip for a spot of lunch. Food always good and tasty. Pleasant service. ice comfortable & clean surroundigs

We called in after the cinema earlier this week and really enjoyed the visit. Soya milk was not a problem for those who don't like too much of the usual kind. We opted for luxury hot chocolate, which came with lashings of cream on top. Brilliant! The atmosphere in the cafe was good, the tables clean and the staff efficient and pleasant. The till computer did not work during our visit but the member of staff who served us managed the situation very well. We will certainly go back soon. To be fair we thought it should be rated above 'average' 3 star but it wasn't quite 'very good' 4 star. More like 3.5!

Popped in here with my great grandson for a quick pre- cinema lunch.We chose from the sandwich range. Lovely fresh bread with plenty of fillings. Adam 6yrs (nearly 7) chose the egg and cress which he really enjoyed along with his Percy Pig carton drink.I had their chicken & salad. Again plenty of filling with lovely chunks of moist chicken. Lovely cup of tea.Unfortunately we didn't have time for one of the lovely cakes on display. Perhaps next time.A clean and bright place to eat and so close to the cinema.

moving the tills and coffee machines has certainly improved the speed of service at this unitusual offerings of tea, coffee cake and sandwiches but if you are part of the permium club then you get a £2.60 drinks vouchers towards the cost of each hot drink so it is possible to have tea and a sandwich for 2 for just a couple of poundssome nice window seats if you like people watching

Called in for a light lunch today and waited 10 minuets to be served, there were only 4 customers in front of me. Extremely unorganized. Only brown breaded sandwiches were available and when i asked if any white were available I was abruptly told 'no'. We settled for brown and found them very dry.The pot of tea was perfect - well done!!!