Marks & Spencer in Bolton

The m&s cafe at Middlebrook has a very racist manager by the name of Emma and she’s very insensitive she was extremely rude to me and my little son. She ought to receive training on how to speak to customers. Shame on her. Will never return to this store. She is racist and she makes it blatant.

The M&S Café at Middlebrook has been a reliable haven for me since my accident. Everyday activities are more challenging now, and outings can be tough. The staff are always friendly, especially the young man who works in the afternoons. He consistently offers support, whether it's carrying my coffee to the table or simply being a friendly face. I really appreciate his help, and the kindness from the entire team in this store makes a real difference.

I popped in here today to do a spot of shopping. Good selection of undies in the menswear department! M&S seems to be one of few stores that still sells the traditional underpants that I prefer! It was extremely busy. Thursday seems to be the day for older shoppers. Very long queues and slow service in the cafe, so I decided not to wait. Can't fault the staff, they are always pleasant and helpful.

The one most important thing is new and well maintained shopping trollies. The staff are very helpful. But filling shelves at busy times is not right. I hope that the opening of new stores is imminent.

My husband and I have just eaten lunch in the M&S cafe Middlebrook. Appallingly slow service, 5 members of staff serving coffees and on the tills, no one seems to have a clue! Come on M&S, you can do better..

Absolutely atrocious, where do I start....queuing for 25 minutes, bad attitude of staff, no cutlery...it goes on. If M&S are so customer focused they may want to consider offering chairs to their elderly customers who have to suffer on their feet in a queue for 25 minutes whilst the staff stop chatting. Eventually got served and started the hunt for cutlery, "excuse me do you have any cutlery?""Why what do you want?", "Anything".....oh the face in the guy behind the counter, I left with a fork of which I stirred my coffee with and ate my cake. Nope NEVER again......surely this can't be Marks and Spencer.

Painfully slow service as usual.People walking out of the queue

Sadly it is the nearest M&S to where I live as they have recently closed the one in the town centre. the staff were polite and helpful, but unfortunately it is a bit too far to travel for one shop.

Visited this cafe with my friend a couple of weeks ago. It was lunch time and quite busy. Waited in line and a table for four became free. My friend was being served next and she told me to go and sit down. The reason she told me to sit down is because I have fibromyalgia and osteoarthritis and find it hard to stand for long periods of time. I sat down and a lady came and asked if her and her friend could sit with us. I said yes. Then a lady with blonde hair came over to me and said I'm not allowed to sit down until we had our food. She said that she was seating people. She was one of the women serving drinks and food and she hadn't seated anyone. She didn't say anything to the other lady. I told her my friend was being served and the reason I had sat down was because I was disabled and I was in pain. She told me she would get me a chair so I could sit in the queue. I couldn't believe it. No one else had been asked to stand up and wait. I was embarrassed by her behaviour and I refused to move as my friend was getting our order. The other lady who had sat down was never spoken to. The lady couldn't believe the blonde woman's attitude and couldn't understand why she had picked on me. Bad experience for my first time visiting that cafe

Went to the cafe today, great customer service,I had the crispy chicken ciabatta and it was very hard and chewy. But everything else was perfect.

Have to say our experience today Saturday 15th of July was not good at all...the cleanliness of the cafe left a lot to be desired. Customers where having to ask for tables to be cleared and cleaned only to be greeted with eyes roll and tuts. The services was shocking..one gentleman moved dirty pots so he could sit down..the products where very limited and the lady in front of me had to ask for a certain product again to be greeted with tuts..I don't expect this of M&S and always enjoyed going to the cafe..sorry not anymore..I have to say the cafe was disgusting.

Always busy, so expect a wait if you arrive at meal times. Expect a wait on food as well, unless you have cold sandwiches. Drinks are lovely, made fresh and good prices- cheaper than other coffee shops. Children’s food choices often limited and often sold out. Staff always friendly and trying their best- some people are really impatient with them- no need when they’re doing their job. My son loves this Cafe!

Disgusting attitude bit our heads off when we asked where was the smashed avocado with the poached eggs was not told they did not have it at the till the service is very slow tables are dirty the que is a mile long lady with grey straight hair wearing the black shoes tan skirt with leaped back rude obnoxious then laughed in our faces bacon roll was all fat when requested at till no care or thought just a roll of fat £24 well spent tea gone cold due to waiting 15 mins Victoria sponge cake is shocking More staff required to keep the tables clean and cleared

Didn't eat and coffee wasn't good but hot.

Staff are lovely Sausage ciabatta was fine. Very disappointed with the coffees we ordered 3 different types-- latte, cappuccino + flat white All now served in small cups which was very different from the last time we were there 😐 Also strange without a saucer! Won't be going again.

Not a clean table to be had. I kept my coffee and cake on the tray, table was covered in crumbs and wet cup rings. Floor was filthy

Called early afternoon after visiting exhibition at football ground. Some items sold out for lunch. Clean and tidy, polite staff.

Very slow service, lots of tables full of used cups and plates. Shame because the food and drink were good

Quite busy, a bit cramped, pleasant service and the usual M and S fare.Only 2 female toilets in the store not great for a store this size.

Nice cafe, tcup of tea was good im coeliac, enjoyed the gluten free scone, unfortunately the gluten free sandwiches go very quickly so none available this time xxx

Staff are absolutely lovely in there and as usual the food and drinks are good but I knocked a star off as I queued for over 25 minutes just to order on a Friday lunch and there was only one person on the till who also had to make the drinks! Having worked in hospitality myself I feel for the staff having to work so hard and still managing to be so nice. M&S treat your staff better and hire more people!

Love lunch here but service could be quicker

Massively overpriced for what it is.

Nice little cafe. Good place to put your feet up and have a rest. Plenty of tables and high chairs for the little ones. We'll be using this cafe again

Very busy cafe. Nice food but limited sandwiches. Very slow service though with long queues and slow staff. Took an age to get from choosing food, paying at till then having to move on and wait for drinks to be served. This was the cause of long queues. Need more staff, or faster ones. Don't go if you have limited time.

Friendly staff, nice food but small portions. Children were not full up, nor were the grown ups

Went in to look around, we had coffee and a scone, it was nice but I think a little expensive, we waited in a long queue, I wish I liked M&S as much as I used to, probably going in twice a year now , but never see anything, I know the quality is very good here, some top's are very reasonable, but I feel very dated.

Coffee excellent. Service very slow many tables not cleaned .

5 people in the queue - 20 mins to actually place your order! 4 staff behind the till, only 1 taking your order - who then promptly disappears to check to see if they still have what I want! Surely they can work more efficiently than this? What the other 3 where doing, who knows - then to be told there’s no Tuna - they have their own food hall as well as Asda next door ! The guy bringing food out said they hadn’t had a delivery for a few days - go to Asda then! Won’t be going here again - no thanks 👎

Excellent cafe, coffee and cakes

Staff were so lovely and food was great.

Nice scone. Clean environment. Took a very long time to be served as lady on till was just cleaning and not serving for at least 5 minutes. Also not very full cup of latte.

Regularly visit this location not impressed with staff dealing with customers, few staff serving most just appear to be at a loose end.

Good food nice clothes, high prices

Got here to a sign up saying they can only serve cold food and drinks as it is too busy and not enough staff. Thought fair enough but when I was stood in the queue there were 4 staff members wandering around seemingly aimlessly spraying and cleaning random surfaces while there were about 10 people in the queue. The cashier had no customers but it still took her at least 5 minutes to start serving the line of customers, the people behind us left and we were about to as well. Food (from the fridge as that’s all we could get) was nice hence the 2 stars but the staff are unbelievable like it’s mad. So slow, no sense of urgency at all and not hospitable. I get it’s a shop cafe but from m&s you would think they’d have a system in which you can buy a pre packed sandwich and bottle of water in less than 15 minutes.

Always like having a coffee and snack here.

It was coming up for Christmas and you can expect it to be busy and staff very pushed, but the standard of the staff was below par. One member was doing his best and delivering the best customer service but this could not make up for the slowness and lack of experience of those working there. Most looked like young weekend workers from college/6th form. I don't really blame them. They needed more experienced staff to support them. But perhaps M&S just can't get the staff?

Clean reasonable food but not a place you would go out of your way to visit

Store was very busy so we had to queue but no complaints. Enjoyed everything.

Food delicious and staff work very hard but waiting time not acceptable. Need to be more agile by additional staff and till.

Long queues, not enough tables, lovely staff but could do with more.

Lovely and clean, coffee is great.

Would give the cafe 2/10 cold soup, and cold coffee. Used to go every week won't be going again. Keep giving it another chance but it doesn't improve!!

Sandwich⁶es going stale service has declined since the revamp. Under staffed and overpriced

Food always first class. Lovely atmosphere. Coffee very good. Weve become converts from Starbucks ..never thought I'd say that!

Good food when you get it, the whole ordering system needs changing. It doesn't work.

Excellent service and lovely staff

Food not cooked through,tasted like just warmed up in microwave, had a lovely pizza but not baked in oven??

Not enough staff and far too slow

It only recently reopened after the covid lockdown & it has a reduced menu. It's being run very well & everything is cleaned between customers. We felt safe

Had a long wait but staff were marvellous. One person was James who served me in the food hall what a star he was an excellent member of staff served me 06062020 at 17.57pm. Hes a brilliant ambassador for marks and spencer. Everyone of the staff were fantastic, shame about the couple rowing behind me in the queue and the complainers! Impatience with the middle aged men in the queue! Thank you you are amazing staff at Horwich Marks and Spencer. Thanks Margaret 😊

Great food and service but a little on the expensive side