Marks and spencer cafe ashton under lyne in Tameside

Paper plates and cups?!?! After joining the huge queue, was curious as to why I could not find any crockery for my sandwich and cakes. Only when I got the front of the queue were we informed that the dishwasher was broke, hence paper plates, cups and wooden cutlery. Only one person on the till which explained the extremely long queue. Am a frequent visitor to the cafe and really do enjoy the marks and spencer pot of tea but today was just a let down. Cafe staff serving tea in a paper cup. Only half filled the cup and had to tell them how much milk was needed, but by the time we sat down at our table, the tea bag had stewed and the tea was far too strong - no extra milk provided. Usually you can get a good three cups of tea from the teapot but today, was literally three quarters of a cup of below standard tea. No discount offered to costumers either despite having to use paper plates, wooded cutlery etc The cafe needs at least another three or four members of staff as queuing times are too long, tables are not cleared quick enough and the wait for hot food is becoming longer and longer each time i visit. I do note that no comments from management are ever posted on M&S reviews on trip advisor which makes me believe they are not interested in substandard service being offered to customers.

Went twice both as bad. Poor choice of food at 2.30 - run out of food! Even though there is a shop downstairs. I was hungry so I ended up on the first occasion with a dry bun with a sausage on it and the second with egg Benedict with cold runny poached eggs and a small slice of processed ham. The drinks were cold and massively overpriced. The service was awful. The staff looked fed up and were very slow. I suspect that they only get away with it because Sainsbury’s next door replaced their very good cafe with a Starbucks.

Slow service - order came 25 minutes after the coffee - no chilli chutney with the omelette - they previously didn’t have the Xmas chutney as advertised on our last visit ! Sausage bap came with no butter -on dry bread ! Won’t be returning

I called in at 9 am for a big breakfast which is a reasonable price for good quality food with friendly helpful staff although on this occasion there were no big breakfasts available.I will be taking My business elsewhere- very poor to have no food stock first thing in the morning.

30 minutes wait for 1 teacake , coffee, tea. Why does it take so long??? Coffee machines take too long to provide drink and barrister staff faffs around cleaning more than serving. Not enough staff to clear tables. We have given up on m & s and are not going again due to very poor service.

Waited 25 minutes for what was supposed to be sour dough toast!!! No mention of any delay with food orders at the till!!! When today finally arrived long after coffee had been consumed normal sliced bread DONT advertise as sour dough when it's not. Really disappointed overall

After a wait in the queue, ordered 2 breakfasts and drinks. Took the drinks to the table, finished them and Still no breakfast had arrived! 30 mins after sitting down... went to ask how much longer it would be, only to be told that there were 9 orders that needed to be cooked before they started making ours! We left... hungry! Not enough staff and whilst those who were there were friendly and doing their best - they were missing someone taking control and sorting things out. Should have mentioned at the ordering point that the wait was so long! Probably would have helped to pause orders to give the kitchen time to catch up.

Really like their Mac and Cheese from the downstairs supermarket, so tried it at the cafe and was not disappointed! My wife had the smoke salmon and eggs which wasn’t too bad either. The slice is cake was spot on and would recommend!

We are regular visitors here, and always find the food good, and we love the Columbian coffee. Today however we were told they've changed the brew to Rwandian. It was awful! Please M&S get rid of that awful stuff and bring back Columbian brew!!

Asked for them to take the ham off the eggs Benidek’s asked them to take the ham off and could they add bacon. Got told they couldn’t do this!! Shocking!!! Never been told you can’t take it off

Tried the new chicken pot pie soup. It was wonderful. Three of us tried it and agreed it was definitely worth keeping on the menu for future visits.

Visited yesterday (Saturday with my mum) queued for ages as only 1 person serving, taking orders. Dreadful for a Saturday. The worse about it that the young lady that was serving kept stopping to chat to the girl making coffees. Oblivious to the long queue. Seems like there is no management at all. Eventually placed the order. Sat another 15 minutes waiting for food to come and my toasted tea cake had not been put through on the order. Will definitely not be returning.

Whilst the covid restrictions have to be adhered too. I was very unhappy to find the table and seating area not very clean and food all over the seats and the floor. We were shocked to see how dirty the antibacterial wipes were after wiping the table and seating with our own wipes. Please help your customers to adhere to your rules by following them yourselves...Thank you.

We have enjoyed the meal deal at M&S for many years. However something has gone very wrong with their choice of suppliers as for the third time in the past month their steaks are really unbeatable. What has gone wrong? The rest of the deal is excellent but ugh, the steak, this time it was rump. Please M&S don't let us down you have provided such good food for so many years.

Stopped here for lunch today with my mum. She has dietary requirements and is limited to what she can eat, one of the only things being jacket potato. Yet again they had run out, reading previous reviews it is clear that this cafe need to order more in as this happens last time my mum came for lunch. I ordered the prawn,salmon potatoes salad. This was not nice. Had clearly been prepared hours earlier and left to sit in a very very cold fridge- it was nearly frozen. Other than that the staff were helpful and friendly. Shame about the food.

Hello M&S coffee is lovely but twice now I have visited Ashton and been served a latte Without a single bubble of froth The young staff do not seem to understand The froth is there for a reason the science of taste Niggled again

Ordered scrambled egg and salmon on toast, was offered no salt or pepper, the toast had no butter, the scrambled eggs were very dry you could actually see were they had caught in the pan , it looked liked the food had just been thrown onto the plate , the prestation of the food was awful, worst visit ever will not use again

Stopped as usual for a break while shopping. Firstly the floor was filthy with clumps of dirt and dust. Teapot was chipped and the salt and pepper was covered in brown “stuff”. Come on M&S - why have your standards dropped ?

Disgusted by the cleanliness yesterday in the cafe, no cloches covering cakes, no clean plates, crumbs all over the display .The lad serving was picking his nose in front of everyone No coffee cups ,cutlery grubby the lad at the till asked my husband to get his own biscuits for the coffee as there was no serving utensil and to top it all soup arrived with 2 buns and no butter

The scurge of stores saying not our car park and hitting custommers with a parking charge of £70 Hits Ashton u lyne M&S Its not good enought. I will never visit again have a coffee and sandwich meet a friend for s chat and get a parking notice. For £70 This needs to be stopped boycott all store opperating these scams And if it not there car park no excuse it should be or at least if they attempt to put these schemes on the car park the componys should move on to protect customers from being ripped of for not noticeing the small signs. AND THREE HOURS IS NOT ENOUGHT TIME TO BROWSE AND HAVE A COFFEE AND SANDWICH IN THE STORES HERE NEVER AGAIN WILL I SHOP HERE

Visit on 9 th February and the cafe was very busy in the afternoon. The staff were switching positions on the till and in the kitchen, hairnets on and off when appropriate to keep up with the demand and smooth process of taking orders and delivering the food. Respect to : Leanne and Isobel and at least 3 to 4 more staff on at the same time (apologies l did not see their names) for keeping up with lots of lucky people served by them.

After going here a few times only to be informed they had ran out of jacket potatoes, I was lucky (or so I thought) to be served one. Right from the ordering process, staff were rude and didn't care they were yelling across dining guests. My jacket when brought out was as if it had been deep fried, the potato inside was inedible and to make it worse, staff were too engaged amongst themselves to approach for a refund. Poor and disgusting. It could be a nice cafe if they put effort into it.

After ordering two jacket potatoes ( one of the cheaper things on the over priced menu at £4.95 each) I was told the above "but youve got a huge Food Hall downstairs!!" WE DONT HAVE ANY POTATOES I was told forcefully. I then offered to go to the next door Sainsburys Superstore and buy a bag of Maris Piper potatoes…. All the peeps in the queue laughed…. And if looks could kill….. I reluctantly ordered two breakfasts (£7.95 each) which were very good actually -- and more exciting than three fish fingers in a sandwich (I kid you not) we finally got a very nice Americano coffee and a pot of tea. We then wended our way through the many tables of coffin dodgers like us and finally found a table that had been cleared by one young Lady working on her own it seemed. There were hardly any Staff and the place was very busy. I would think early morning or late afternoon would be best to go. Who knows by late afternoon they may have some potatoes……………

Always stop in here for coffee and a chat with a friend before we shop. They could certainly do with some more staff and preferably ones that know how to clean and clear used tables. The food choice is good. £5.00 for a fish finger sandwich sounds a bit pricey !!!!

You can't go too far wrong with this M&S; cafe. In particular, it is a great breakfast spot - not too busy, friendly service, and a good selection of hot and cold drinks and food to start your day.

Always used to come to the cafe when marks and Spencer’s first opened unfortunately this time will be the last . I was in Ashton and decided this was the place of choice to sit down and have some lunch. They had no delivery ...so no food it was awkward . They said all they were doing was jacket potato so I ordered the chilli con carne one ... literally a teaspoon of filling and it was expensive ( there’s a supermarket underneath you !! Purchase some food ) also asked For cheese to be on top ...£1.65 !! I should have popped downstairs and bought some . Not what it used to be, pound bakery is better !!! The prices could be justified if the atmosphere was there ... oh and I cleared my own table

Me hubiera encantado dar 5 estrellas pero por desgracia una cosa let's M&S; cafés y este no es una excepción. Conté 8 diferentes tartas grandes rebanadas generosas con corte bajo cúpulas de plástico comprobar. No una dieta sin gluten de libre elección ENTRE ELLOS. Mi pareja y yo hicimos con un bonito café servido por un personal encantador, pero nos decepcionó, especialmente cuando la comida ocurría una gran variedad de cosas gratis desde. Venga a M&S; mostrar su propia gama si nada más! ! !

Very good just need to make sure you get a full cup of coffee had to take mine back to be topped up but was lovely with a cake

Yo y mi marido llamó para merienda para dos, que consistía en una taza de té cada un bollo pequeño de mermelada, pot y taza de cuajada. El café era encantador y luminoso y moderno, el personal era muy servicial y agradable té y un bollo era encantador y bien presentado. Recomendaría

Siempre un buen servicio aquí, colas incluso en temporada alta son mínimas, y servicio rápido. La comida es como la mayoría de M&S;, bueno con cafés amplia variedad, no es el más barato, pero parece una buena relación calidad-precio.

Love Love Love this place top quality food I come here once a month to see my mother in Huddersfield and we always have a lovely lunch

Pedimos 2 zumo de naranja, té, 3 pasteles y uno de esos sandwiches de salchichas que tarda 30 segundos en el microondas. . Tras esperar casi 25 minutos, tuve que preguntar dónde estaba el bocadillo. Me dijeron que no vaya a través de la (a diferencia de mi dinero hasta). En el lado positivo, me dieron un reembolso y me ofrecieron el bocadillo gratis. Me negué, sobre la base de que había perdido mi apetito. Aunque parecía un error inocente, simplemente no puedo soportar tener mi tiempo perdido. Lo siento chicos, pero tienes que sube tu juego un poco.

Staff are friendly but not set out correctly for shoppers who just want a drink. I am sure that lots of custom is lost because of queues. Please please give the lady who clears the tables a tall thin trolley so that she can remove...

Amigo conocí aquí, ya que ambos viven en áreas diferentes. Es un gran café espacioso con sistema de autoservicio. Artículos de desayuno son tocino o salchichas de Cumberland barm barm. Otras versiones de queso sándwiches tostados. Para dos bebidas y dos bacon barms cuesta £11 +.

El personal era muy servicial, la deliciosa sopa. Excelente selección si llamado youwanted earlynDecember más. para charlar con un amigo antes de ir a una reunión. comida snack razonablemente continúe.

Me llamó aquí con mi hija para un almuerzo rápido durante la vacaciones escolares.

We ate here prior to shopping in their food hall but I don't think I'll be returning. The food was ok but not what I expected from M&S. The menu was short on choice, portions were small and it tasted no different from homemade. Staff were friendly and efficient.

Lovely cafe, food good, service appalling as on other reviews the cue was nearly into the shop. Only one till in use. Manager restocking plates ignored the cue. Lots of staff walking around, tables dirty not cleared. Couldn't believe how bad it was staff very friendly so sad they don't reduce the cue like Aldi do not hard

Called in today just before 12-the queue was nearly onto the shop floor! Just one member of staff on the till & one doing drinks, as a result this meant a long wait time! Don't think much about the crockery or cutlery either-very cheap looking!

Called in again with a friend. I had a pot of Earl Grey. The tea was delicious, spoilt by a chipped cup. Second delicious cup of tea- chipped tea pot. Not at all what you would expect from M&S

Two of us had breakfast here. We'd been about a year before and had forgotten just how poor and overpriced the food is. I had an (allegedly) Cumberland sausage bap. In fact the sausage was the worst kind of cheap, vile tasting catering sausage. My companion had an egg, sausage and tomato bloomer. The egg was a thin smear of egg, perhaps scrambled (it was hard to tell). There was a tiny burnt rasher of bacon. There was a half tomato. All on top of a thin slice of bread. The coffee brought to mind the "camp" coffee of the 1950s. I would have considered myself overcharged if the food had cost £5. But £10!

Called in for lunch 10/12/15. It was 1o'clock so you can guess it will be busy. Ordered toastie, sandwich and some drinks. Couldn't find any clean knives, not clear where the napkins were(another customer showed me). All tables that were not occupied were piled high with crockery. I saw one man trying to tidy up. We tidied our own and sat waiting for the toastie. 15 minutes later, still waiting, pot of tea lukewarm. Asked a member of staff if there was a problem, she said " didn't they tell you? There's a 20 minute wait for hot food!" Well no, they didn't tell us or we would have gone somewhere else. Couldn't believe it took 20 minutes to reheat a toastie! Food obviously tasted good as it is M&S but there needs to be some serious reorganising if they can't predict it will be busy at lunchtime!

Nice enough surroundings for coffee and cake. That is assuming you can find a table that's not piled high with with dirty crockery. Assistants bring food orders to tables then walk back to the kitchen with an empty tray, passing tables that need clearing and cleaning. Usually the only way to get a table is to clear it yourself. This is how some tables end up piled high ! Not an isolated incident. Seems to be the norm. There was even a young chap (M & S Manager?)in a suit trying to clear tables on our last visit.

Basically just an ordinary M & S cafe which is fine for a lunch stop whilst out shopping. We called here as it is close to IKEA and my friend is not a fan of their restaurant at all. We were quite happy with our soup which was nice and came served with two small bread rolls. We had the tomato soup as we didn't like the sound of green vegetable (cabbage pea etc). The rest of the food looked good and the sandwiches are usually of a standard quality. The service was a little on the slow side but it was a busy time and the cafe was reasonably full. The waitress was friendly enough and pleasant.

What are marks and spencers on ashton moss playing at, twice now iv been food shopping and when iv got the food home realised the use by date is the same date as the date i bought it, this is not exceptable, this place charge enough for the food and it should be fresh with days to spare.It wasnt reduced or anything its disgracfull. Like i said this is not the first time this as happended. I. Making a formal complaint. But just beware people of marks and spencers on ashton moss. There a comp,ete rip off

Plenty of places to sit, nice and clean, food really nice.Brunch and lunch have excellent choice plenty on offer

Have called in here on numerous occasions when we are shopping or browsing in the store. It's a bit clinical in the approach of the staff. Almost "stepford wives " type. I assume it's the M&S way. Excellent coffee though !!!I prefer the Glossop branch personally. More friendly.

The placement of this cafe is pretty good, upstairs and slightly uphill from the town centre, offering a view over the whole town (if, indeed, you think that's a good thing). When we visited, there was poor availability of dishes, we both had to change our menu options due to there being "none of that left", which was pretty disappointing.

Staff very friendly and helpful. Food limited menu but nice.Amazing cakes.Hot chocolate very nice.Free water and lemon.Good for a quick lunch.

I have visited several times and as a gluten free customer feel like a second class citizen. There seems to be an ongoing problem with the supply of gluten free rolls in the cafe. My latest experience involved ordering soup and a gluten free roll. My order was taken at the till and then a member of staff brought the soup minus the roll, saying they did not have gluten free so would I have "ordinary". I explained this was not possible so he went to tell the manager and returned to repeat they didn't have any. The manager then came out into the cafe to clear tables so I attracted her attention. She said she knew there was a problem with the supplier and had emailed them 5 days earlier. When I explained this wasn't my problem and asked if she would be happy to order and pay for something she then didn't get, she said she didn't know what I wanted. I then suggested maybe a refund or an alternative to which she replied "I'll have to speak to my manager". Several minutes later she whisked past my table practically throwing a 50p coin on the table and said "that's a refund for your roll". Quite frankly an apology or some compassion would not have gone amiss. Perhaps this could be included in staff training. It's not the type of customer service I associate with M & S.

Staff were great and so was the food but won't be taking the family or anything like that it's not the best place

I went here to have a catch up and a drink with my friend. The cafe is spacious bright and clean. The staff are friendly and helpful. We had smoothies which was really nice but didn't eat so cannot comment. Will go again.

Super layout. Spacious and clean. Service is done by lovely individuals. I'd say don't be in a rush though. Everything takes too much time. Food and drinks are quality and at M and S inflated prices so save up for the treat.

The food is always good quality (guess its from the food hall) but the making of coffee is painfully slow, I appreciate that its freshly made to order, the staff need a sense of urgency.

Am trying to loose weight at the moment and asked if I could have a plain salad. Answer was no, everything's bought in, asked for a portion of bacon again they do t do that so I had the choice of a plain jacket potato because they don't do beans, very disappointed at how unhelpful the staff were

Lots of staff but little coordination between them. Incredibly slow,faffy service. I had to return to counter to ask for something. Was passed round several clueless employees.

The lights in this cafe are terrible ! Too bright and give you a headache. Had a jkt potato with tuna & salad which was very nice but not ideal if youre ordering for a child as it comes full of pepper and although the staff were very nice the service was slow with only one til open despite it being busy. A member of staff came over to check our order whilst we were waiting and instead of just asking us she reached over us withut any explanation to check the receipt which I found quite rude. Maybe these are all 'teething problems' with it being new but I shan't be visiting there again simply because of the lighting