Manor Farm Beefeater in Medway

Siobhan 5846 Manor Farm Gillingham went above and beyond to get me as near to a roast dinner as she could. It was only 3.30 pm on sun 27th Oct and surprised they had run out already, but that's the luck of the i guess. All our 3 meals were hot quick and tasty. Shame can't be said for Malta Inn in Maidstone, awful service there, no professionalism or customer service skills.

Nice meal.but as always Joe the waiter makes it such an enjoyable visit. He is known as Mr beefeater

Haven't been here for many years but thought would give it a try. Waited 10 mins to be seated, given menus, waiting staff (2and one one of them was apparently the manager. Some lad also wandering around in a scruffy tracksuit) disappeared . The manager came from somewhere cleared the 2 tables next to us then again disappeaed. Probably about 25 mins altogether, didnt even ask if we wanted drinks, we got them ourselves. When manager finally did reappear i had to call her over and she said are you ready to order. Then stood behind us where there was a till putting the order through, no personal service whatsoever. Food was quick to come, which wasn't bad. Finished our food and thought we go sit in bar and have another drink, so asked for bill. And again staff did disappearing act. table near us were waiting too again bearing in mind the till was right behind us. Had we had transport onsite we would have walked at the first hurdle but we had been dropped off and had arranged a pickup time. I can see now why the rumours of the closure the sooner the the better in my eyes. Appalling service . Only four tables used at 8pm on a Thursday eve speaks volumes

Place now very tired. This is due to property up for sale.

Food was okay, nothing to shout about but also not complain either. Staff were really nice but the manager was just loud and likes the sound of her own voice. She shut the bar early, but we all had to hear about it. She mocked a member of staff who wasn't there to another member of staff. She definitely needs to go on a management course.

Had Sunday lunch the lamb was just fat therefore had to change and the meal was just warm. The staff very good but the quality of the Sunday roast was disappointing

Lovely experience we had the roast so tasty our waitress Michelle was wonderful we will 100% be back

Went for breakfast on Monday morning, not greeted but we officially met the least enthusiastic waitress we've ever met, I lost count of the amount of time's she rolled her eyes every time we asked for anything, we asked for a jug of water.. didn't get it, we asked for a milkshake... didn't get it, she forgot it too. It had a pathetic buffet table with a few black bananas on it, a pain au chocolat that someone had half eaten and put back and a coffee machine that stopped working so we told the waitress and she rolled her eyes again and just walked off. Atmosphere,...an empty restaurant where a moody useless waitress squeezed us into a table in a corner where three other tables were in use and we had to listen to their conversations as they were all together. Definitely will not be returning to Manor Farm again so they may as well close it down if that's hospitality. Wednesday we went to the Honourable Pilot instead for breakfast and it was 100 times better: food 💯 service 💯 atmosphere 💯

Don’t bother going in here. Staff just don’t care about you. If you can get served I see how beefeaters are just rubbish now. Very poor .

Great breakfast here today. Lovely friendly service and good food.

Lovely place . Siobhan was great

Went here for lunch my wife and myself celebrating our anniversary and having visited other restaurants in the area all week this was by far the best by a long way gorgeous food friendly staff great service

Very pleasant evening, staff all very friendly and helpful

Food as ordered, friendly server, just sat a little bit out of the way.

Place was pretty much empty overpriced underate food only went there because,had a discount voucher and was dissappointed talking to staff place is up for sale not surprised by Whitbread took dad down to disabled lift at front of the pub but it was out of order had to help him up steps and then carry up his wheelchair staff were lovely but I last used this beefeater 40 years ago when it first,opened and I think after this it will be another 40 years before I visit again if I am still alive

Really nice food, best to book in advance.

good was pretty bad , steak was well done and should have been medium . Chef needs re-training

Great staff great atmosphere would recommend

Never had a bad meal in the 10 plus years of going

The roast beef was perfectly cooked, lots of veg and roast potatoes. Friendly waitress brought over lots of extra gravy.

cancelled birthday meal kept arguing us

Was served by a lovely lady by the name of Michelle. The service and food was very good. We will definitely return soon.

Had a lovely meal at 1pm with friends and wonderful customer service from our waitress Louise on Tuesday 3/12/19..thank you! X

It takes us 8 years to make a visit to this pretty spot. Spacious, cosy & eye pleasing interior with good services, food & drinks. Love this restaurant chain with the iconic plates c.1970 and hope it still wins consummers’ hearts. Beef is always recommended as the name & purposes of this business🥳

Had a really nice family meal for husbands birthday. Lovely staff good food. One of the nicer family restaurants ard this area....

The floor was covered in food from earlier customers. From where I was sat I was able to see the kitchen and looked at our main courses on the pass for close to 20 minutes while a member of staff wandered around on her phone and the kitchen staff had a very loud disagreement. When our mains were finally delivered to our table, one was wrong and the other had stuff missing. We had originally planned to have main and dessert but after waiting almost 30 mins for our plates to be cleared and dessert order taken, we decided to just get the bill. The table behind us had an even worse experience and was snapped at by the waitress. Overall the worst experience we’ve had - we eat there roughly every 2-3 weeks - we won’t be returning.

Always get great steaks, staff friendly and attentive

Excellent evening good food and great service (Amy) would recommend 👌

Absolutely lovely place to eat. It was very clean, even the toilets. The food was really nice and good prices. Free parking for 3hrs (can also use their car park for £1 per hour or £5 for 10hrs) The staff were incredible. Very friendly and down to earth. Our server, Casey, couldnt do enough for us and we were a large party. Very kid friendly and easy to find. Would highly recommend 👌🏻 Wheelchair accessible and accommodating. Vegetarian options available across the menu and staff make a point to ask about any allergies etc before handing over the menus.

Booked a table online for 9pm, got there and kitchen had closed ! Was refused our booking.

staff did not respond when waiting at booking desk, very unhelpful it seems that we were interrupting them, food was uninteresting, it took ages between ordering and getting the meal, restaurant had only a few tables taken. I would never go there again.

We went for breakfast. We were welcomed by a very cheery lady who explained how it all worked and showed us to our table. For £10.99 you can enjoy unlimited teas and coffees, cereals, croissants and pain au chocolats plus crumpets,pancakes and toast. There's also fruit and yogurts. You then get a full English breakfast, whilst not completely unlimited you can have for example 4 sausages, 3 eggs etc. ( if you can eat that much ) Our breakfast came up nice and hot and our food cooked as requested. The surroundings are quite nice with the layout being in sections and at different heights. It's comfortable and we felt relaxed and unrushed.

Amy the waitress was lovely. There were no plates, glasses, bread for toast at the buffet, and dirty plates left there. No hot water for tea. The cooked breakfast was just about edible. Really disappointed.

Definitely needs updating. Food is uninteresting and bland. It would appear copious amounts of barbecue sauce is used to flavour pretty much everything. No sweet potatoes fries. We sat and watched our onion rings cooling on the serving hatch for 10 minutes before they were collected for us, oddly enough we were then warned to be careful as they are very hot. They weren't. Burger mildly warm, chips soggy and warm and the slice of processed cheese in the burger hadn't even started to melt before going cold. Waitress forgot our drinks, so we had to ask for them. Didn't bother with desert as I had lost the will to live by this point. Topped off by the discovery of a not overly clean toilet with no soap in the dispenser. My wife informed me that there was no soap in the ladies either.

The food was ok, just ok but the service was excellent

Michelle our waitress was amazing. Food tasted beautiful and we always love visiting last minute.

Breakfast cooked food was mainly inedible the waiter was lovely. Recomend the boiled eggs as they are cooked to order, fair bit of choice but cooked not worth the £11.00 per head

Lovely food and brilliant service

Amazing staff very welcoming. Dinner was lovely and breakfast especially the veggie breakfast offered lots of choice ☺️

Could not get a table for 5 as we were told they are busy. Could only see about 5 tables occupied. Needs better management

Been there twice in the last couple of months and both times they were short staffed. Cooked breakfast was good when we got it but the pastries were not all there either.

Seated promptly cheery greeting. Team member Amy took orders, drinks really lovely and food drinks arrived quickly. Amy was brilliant.

We had a great meal at Manor farm. The service was excellent. The food was tasty and served quickly.

Michelle our waitress was friendly and efficient which contributed to a good time with family.

Went for breakfast at 0930. Short staffed. Shown to a table and after 30 minutes I had to go and look for someone to take our order. Then we had to wait over thirty minutes for our food to arrive. It arrived warm, not hot. We didn't leave until after 1130. Overall, I'm not very happy.

Food was amazing, love the new menu. Ribs and chicken were tender and tasty. Amy was a brilliant host too!

The food was very good and the service was brilliant.Totally recommend it! 👌

The restaurant was extremely busy and the staff were rushed off their feet however this did not hinder the service from our waitress Michelle who done an amazing job with accommodating us. She was as brilliant!!

Really good service. Michelle was friendly and polite. I will definitely be back.

Our favourite place for a breakfast treat when we're in the area. Adults and kids all well catered for alike. It can be busy for weekend breakfast, so we always make sure to book ahead. But regardless of how many customers are in, Cleo and the rest of the team always have us looked after. We'll be back soon!

Fantastic service, great food, served hot. Advise to book in advance for half terms/ evenings and weekends not sure about other times yet, but will be going again

Disappointing food, their food has taken a turn back to 1974 (as they like to advertise), service good though..

Very nice place, very good and fresh food! I will recommend 👌 👍 Thanks guys! 🥂🎶

Had a great breakfast with friends here. The service was excellent from Cleo. Really friendly and couldn’t do enough for us. Excellent. Thanks Cleo

Came for breakfast on Saturday at 7am, service was on point, food was good as usual

It would've been five stars if they had more staff, cleaned cutlery properly and didn't have soggy beef burgers. My family disagrees.

Not enough staff only one poor assistant who was hard working and trying her best ,but too much to expect of one person , continental area half empty no plates and bowls untill customers asked when could find staff member, a staff member that was there as a customer was having to help out, only tropical juice no fresh orange ,,customers were waiting since 9am for there cooked breakfast and this was at 10.30am , When our breakfast came it was just luke warm not hot as should be/expected, toaster took too long , was our first time here for breakfast and was sadly disappointed.

Came for Breakfast, only one lady working hard and others seem not to be doing anything, waited an hour to eat breakfast...food was left under heater and food went hard. Staff were amicable

Brilliant service, lovely mannerisms, very warm and welcoming thank you Amy, keep being you, you’re smashing it!

Busy but not too noisy for lunchtime visit (approx 1pm) on a Saturday . Service was excellent , drinks arrived super quick. Food was hot ,well presented & good value for money .Small dessert portion with hot drink was actually not that small! Friendly helpful staff ,highly recommend a visit .

Brilliant atmosphere and food was all cooked fresh everything warm on plate which is rare to find. Staff were all friendly and welcoming. Served by Chloe who seemed to thoroughly enjoy her job and was very helpful and friendly.

Six of us Went on a Sunday at 4pm for a family meal (we had pre booked) five adults one well behaved four year old and waited for someone to actually come over and get us seated. We waited over an hour before the three starters came out (keeping my ,by now, hungry granddaughter entertained and a ridiculous amount of time before the dinners came out....not only that but we could see them sitting on the kitchen hot plates.under the heat lamps, and it wasn't until I was making a move to go up and get them myself that a waitress came over and said sorry and went and got them. I had the £20 steak. It came with very few chips, a single dried out mushroom, a half tomato and a single wilted piece of greenery under it and two , by now, hard fried eggs on the steak that I ordered extra. My mother left her roast potatoes as they were horrible, and also cold. Some of her roast beef had obviously dried out and was inedible as well. My fiancée left most of the pastry of her pie as it was dry and hard (she said the filling was nice) My son said his burger and fries was ok. This is the second time we have tried this beefeater (the last time was no better with meals being returned and an overpricing error on drinks mixers) We will no longer be returning to this branch again until they actually employ enough staff, and staff who care and a new management that can manage. The toilets also had an aroma when I went and my son told me daughter in law to take.my granddaughter next time as the seat in the men's was broken. She came back saying the ladies were not much better. So I consider food and service wise, it was £152 wasted... Not a small amount by any means We have unanimously decided that in future We will drive the extra twenty minutes to the Sir Thomas Wyatt Beefeater, as their food and service are extremely good or drive to the Toby carvery. Very VERY Disappointed and would not recommend this place to anyone

Food was absolutely amazing and cooked to perfection especially our steaks! Milly was an amazing server, friendly, talkative and attentive to our table! She deserves special recognition. A great meal and a great time all round!

On mothers day had to wait one and half hours to sit at our booked table 3hours waiting to have a 2 course meal then to be told there was no roast pototoes left no apple crumble no cream. We had 2 disabled people with us that should have been home to take tablets as it took so long we werent able to have a pudding.It looked like they had overbooked massively felt sorry for the staff run off their feet.wont be going back in a hurry.

I just wanted to give a huge shout-out to Natalie. She handled everything amazingly. She greeted, took orders, cleaned, served, and everything else. On top of this all, her customer service is phenomenal and very professional.

Absolutely disgusting roast lamb meal for myself. Other members of my family had different meals and they too were not impressed. So much was wrong with whole visit to The Manor Farm on Mother's Day 2024. Massive complaint will be made to Complaints Manager at Whitbread.

Food was lovely and hot and cooked well, the portion sizes were generous and Cleo was friendly and helpful as always, would definitely recommend coming here for breakfast

eaten at the restaurant twice, my wife and i and can honestly say the food is to die for steaks especially, in my opinion, a big, big thanks to michelle the waitress and jamie the chef for a wonderful night,the team are second to none.well done.

Ordered our food and wine. Starter came out and still had to ask for wine again, which took a while to come to table. We saw our food under the heater ready to be taken to our table for at least 15 minutes. We were finishing our meal and staff came in and started cleaning with a hoover. Males were cleaning the female toilets and no signs were put outside to indicate this. We visit Beefeater quite often and have never experienced anything like this. The food was also not up to the usual standard. Very disappointed. Also staff were shouting to each other across the restaurant.

Michelle was our waitress and was really friendly and attentive. Nothing was too much trouble. Thank you for fantastic service we will be back soon.

We reserved online for 9pm but were then informed that we needed to get to the restaurant by 8:30 since the kitchen would close at 9pm. Why it was possible to make a reservation after the kitchen was supposed to be closed was anyone's guess. So we rushed to beefeater as quickly as possible and arrived 15min early to an empty reception. We waited for 10min before deciding to cut our losses and go for something else. Judging by the other comments here I think we were right to do so since others have had to wait for over an hour. It was embarrassing since I was the one who had made the reservation.

Lovely food! Steak cooked to perfection! Great price! Staff were outstanding! Joseph and a lady (didn’t catch her name) very attentive, friendly and ever so welcoming! They definitely deserve the recognition. They both made my dining experience 10 times better

Booked a table for 12.30 on Saturday 17th February for my wifes birthday. but received a phone call from Manor Farm at 17.30 on 16th to say that due to staff shortage, they have to cancel my reservation

Made to feel very welcome in difficult times with short staff. food was nice, hot, and plentiful and was looked after by staff service was excellent 👌

Booked a family breakfast for 9:45am and was greeted by a large line, to then see no one at the front desk. Customer service 0 stars but I can’t put that so 1 star for you manor farm. Ended up leaving and having an amazing breakfast at cafe nucleus in Rainham precinct 5 stars cafe nucleus

Great service and a nice restaurant. Food wasn't amazing, but probably what you'd expect from a large chain.

Amazing friendly staff, would highly recommend

Service from Michelle was amazing! Food was very good the fries could have done with a little longer as well as the gammon but the steak was amazing. Starters and mains very well presented. Will come again!

I met on Thursday evening at 7pm we were early advised to wait in bar for 5mins and we had to chase after 15min it was visible that there was a lack of staff. Once seated the staff was quick to take our order bring our drinks. Our order didn't arrive for another 1hr and that was with us asking. The whole place smelt of an over powering air freshener. Its a shame as I feel with the correct staff etc it would be a truly lovely place to go to .

Typical run of the mill chain restaurant. Nothing much is wrong, it's just not great - feels like there going through the motions rather than trying to deliver a memorable meal. Unfortunately this is very much the case for most restaurants in the UK post covid.

Good service and meal. Food was quick to arrive and attentive staff. Our server Michelle was fantastic, couldn’t fault her. Would come again.

Had both breakfast and evening meal here whilst staying for work, Management staff were excellent. Extremely customer focused and nothing was too much for them. Food was great and HOT.

Fair prices but long waits due to not enough waiting staff.

Having booked a table for two on-line, we arrived 15 minutes early and waited in the growing queue at the Concierge desk. It was 20 minutes before anyone came to the desk. Customer before us wanted to book a table, but were told that no tables were ready yet, as on-line bookings were being prioritised. They were told to get a drink at the bar, until a table was made ready for them. When we finally got to the desk to confirm our booking, we were also told to go to the bar to await our table. We were left waiting for over 45 minutes to be seated. Despite booking on-line, and repeatedly going back to the empty unmanned concierge desk to find out how long we needed to wait, nobody came to assist us. An hour after we 'booked in' we still had not been seated, or spoken to. Fed up with waiting, we left in disgust!

Unusual place, not sure if I'll ever return...

We did not book but front if house managed to fit us in. Thank you. Unfortunately the place did not meet any sort of expectation. The waitress, although very pleasant was run off her feet, if we hadn't of called her over I hate to think how long we would have continued to wait. Our food selection was chicken & rib combo. The ribs were OK but the chicken was dry and like an old piece of leather. We asked for ketchup but the waitress forgot. Two of the smallest pieces of corn on the cob I have ever seen!! The whole place looks shabby and tired. Will probably not go back. Shame really used to love going here.

Food was good this time. Our waiter Joe was amazing as always. Rushed off his feet but always cheerful. Worth his weight I'm gold. I do hope Beefeater appreciate him.

Fantastic service from Michelle, this is the second time we have had her serve us and each time she has been extremely welcoming, helpful and went above and beyond each time. Thank you Michelle

Very friendly staff and a clean place to eat. Food was nice but the ribs came a bit dry without extra sauces. Refillable drinks is a bonus. I would return to try other stuff.

We always bring our autistic son here and the staff always go above and beyond for his needs. Unfortunately one of the cooks on shift relatives was trying to intimidate the lovely lady at front of house, the lady dealt with it professionally and took the gentleman outside. This is unfair that staff have to be spoken too and shouted by someone who works here relative all because he wanted her shift to finish early he made it very clear and a show up in front of the staff here. The cook clearly didn’t care how her family member was treating her colleagues in front of a restaurant full of people. Shame on her and hope this is dealt with so staff haven’t got to be spoken like that

Horrendous. We booked a Boxing Day meal for 12 and it was awful. Apparently some staff hadn't arrived which is quite usual there now but, our tables were not properly laid, they were dirty and the festive side consisted of 3 Christmas crackers presumably left over from the previous day. The food was awful, the chicken gougon starters weren't properly cooked, the roast dinner was obviously warmed from frozen, potatoes not very well re-heated, there were hardly any vegetables and the brussels were not cooked. The steak recipe arrived with a greasy "red wine" sauce, totally inedible. No sauce was served with the pigs in blankets, the gravy was served in tiny jugs so had to request extra, this took some time to arrive. The deserts were also appalling, the apple pie was just uncooked stodge and cold so extra custard requested to warm it. The ice cream deserts were just slopped into glasses. The service was awful and actually had to chase around for drinks, extra food and the bill. We have been here many times in the past but it is really becoming tatty, poor food, filthy toilets, not enough staff. The only good thing about it is the staff are always helpful and friendly but that doesn't make up for the rest.

Very pleasent place to eat had a great meal had a voucher 33 percent off meal but feel that I never got 33 per cent off but was a good meal

Perfect place to pop in for dinner after a long car journey to the premier Inn next door. Thanks Michelle for your fab service.

It was a lovely meal with excellent service from Michelle!!! Really loved our Christmas here x

had a great experience, thank you to michelle for being a wonderful server :)

Michelle was amazing. Friendly, funny and great service. Many thanks

Good meal, great service Michelle was a great waitress

Fantastic service and friendly staff. Our front of house waitress Michelle was very friendly and attentive

Inedible Christmas meal - absolutely awful, worst I’ve ever had. If you’ve got this booked - CANCEL. I promise you will have a nicer meal if you just grab some fish & chips!

Fantastic evening, staff very friendly and food excellent