Mandarin Chinese Take Away in Hillingdon

Do not order on Uber Eats as their prices are twice that of what is listed on the Mandarins menu, the portion sizes are also smaller. Again silly added charges just like Just Eat, charging a service charge, charge you for the bag and then the delivery. Decided I would collect instead, take away in a horrible location, people drinking beers on the benches outside the shop all swearing at arguing at each other, throwing cans on the floor. No parking anywhere. When you finally get into the take away its painted in the most horrendous yellow colour, a small young boy about 10 years old behind the counter on his own taking your order, go to pay and they DO NOT TAKE CARD which is probably a tax issue. There are no cash machines near by. Summary - Restaurant is located in a run down sh1thole, if you see the place you would not go inside, the customer service does not exist, food over priced, portions are small, they dont take card only cash, they miss items off your order and when you call them they say they will give you discount off of your next order, Overall a pain In arse and would not recoment. Order from NEW WING LUCK in west drayton you will not be disappointed.

I am currently in quarantine at a Heathrow airport having travelled from a designated red country - so now being back in the UK I thought I would treat myself to a typical Chinese meal and something I don't normally vary away from.. Sadly, and mistakenly, I chose what I thought was the nearest takeaway, a fair price and an explanation of exactly what I wanted from the menu. The resultant delivered meal was so far away from the menu, I might as well had ordered in a foreign language. 5 ingredients listed, 3 of them missing - absent without leave. What's my recommendation - if you're a captive in the red zone quarantine hotel nightmare, don't order from the Mandarin.. they have no respect for your order and even when you phone them - they don't give a fig

Place a order online at 6.30pm and still waiting at 8.30pm, phone the take-away to be informed they were short-staffed, told it was on it way at 7.30 then phone back at 40 minutes late to be told it was still preparing the food will be 10mins. Food has arrive!!!!! Waited 2 hrs: Disgusting customer service, WILL NOT BE ORDERING FROM THEM AGAIN, DUE TO THE SHOCKING SERVICE. Food arrive at 8.35pm , food was cold, dry, not enjoyable not even eatable. No fortune cookie on delivery either. TOTALLY DISAPPOINTED and was offered discounted on next offered however the chances of ordering again are limitless.

I thought I’d treat myself to a take away on a Friday night, after a ridiculously long week. I waited 40 minutes for my food- I actually went there and ordered on my way home. The food was cold, stone cold and the portion was less than half. I ordered the chilly beef and sweet and sour chicken. There were 3 pieces of chicken, one piece of pineapple and three pieces of green pepper in my box. I could’ve probably counted the bits of beef also....but I refrained! The only good thing about it was - a conversation I had with another customer whom was also waiting like a mug ...but got a great tip on a holiday location. Other than that, poor poor poor. Do NOT order from there if you’re hungry...well, you can , but triple up on your order! And I paid £20 for that!!! Very bad!

Have ordered loads of times, but tonight has put me off,over cooked chicken,big bits of veg,to he honest in these times I would expect first class food,but you have let me very down, I have also had put my ribs in the oven as uncooked onions in ribs,I don't think i will be ordering again,see pics,and your customer service needs to be Looked at,the lady on the phone didn't seem to care,offered me 50% of next time,so I returned the food for a full refund,even then the lady didn't seem to care.SAVE YOUR MONEY AND GO TO A PLACE THAT TAKES PRIDE IN THEIR FOOD. STAY AWAY

Don’t know where to start just by even looking @ the food before even dishing it up it looked vile the mushrooms in the bean shoots look like they had seen better days the chicken balls had no flavour @ all & neither did the butter fly king prawns so a total waste of £23

I ordered online and selected my pick up time and the food was ready and hot waiting for me as soon as I stepped in the door. A very humble establishment with a nice little fish tank. Great service from the young man on reception.

Ordered dinner tonight, got what I usually get. Everything was fine except the chicken in lemon sauce, I haven’t had this in a while and didn’t realise they had changed the sauce. On opening the chicken the food smelt revolting, I could barely bring myself to taste it. Called up to complain and they brilliantly agreed to send out chicken with pineapple. While on the phone they stated that the chicken in lemon sauce is also mixed with orange. This isn’t stated on the menu (ordered via just eat).

Absolutely disgusted with the service. We are on holiday with 4 children. We ordered the food to be delivered and as we are staying in a hotel, I specifically asked for some forks and trays to eat it from. I met the delivery driver outside and checked with him that the forks and trays were in. Got back to the hotel room, no forks and no trays. Trays missing is something we could have difficulty worked with. Nothing to eat it with was impossible. I called only to be told "ask the hotel for cutlery" not a chance. I told the rude lady that I wasn't comfortable doing that. It was obvious she didn't care that I was upset. I asked her to collect the whole order, that was and still is untouched, for a refund. She flattly refused. Never again. Customer service is very important to me. We are disgusted.

ordered to hotel whilst traveling for work,happy to deliver out of range for a small extra charge.Catered to special dish requests,polite and friendly service from order to delivery.Delivery arrived on time,food tasted great,no issues.great value for money.Will defiantly re-order when in area.Ignore negative posts.I did and was more than happy!!

Ordered via Uber Eats, waiting 45 minutes for delivery only for them to cancel. Clearly unprofessional outlet. Avoid

So last night myself and 5 others ordered a Chinese. The delivery took over an hour and a half. When I called the restaurant for an update a lady answered and told me nothing had come through and she didn’t know what I ordered. She then hung up on me and I had to call again this time she passed me over to a man who tried to work out what had happened in the mean time the delivery turned up the food was lovely but that lady was very rude and I will not be ordering from here again.

Had a take away from here this evening and was the worst Chinese food I had eaten the food was either bland or covered in chilli. The duck certainly wasn’t duck 😬 And my chicken balls were pork balls an awful meal

I have ordered here regularly for many years now, I have never had an issue with them and the food has always been nice. The delivery time is very quick and if there is going to be a delay they tell me. To be honest i would advise not using Just Eat as this causes issues and it is also more expensive so just call them direct it's easier, faster and cheaper.

Very happy with the meal. Tasty. Arrived within the stated time.

Used to order from Mandarin all the time, but no longer seems to deliver to Langley (SL3) on Just Eat.

I have ordered from Mandarin before and I am usually very happy with their food but my meal on this occasion was only memorable for the wrong reasons. The dish which really spoilt the meal was the chicken with beansprouts - when serving it was a horrendous almost violent red colour and the chicken was so dry it could have been used as a rasp despite being sat in the dayglo red 'sauce'. It's a real shame as usually the food has been good.

I have ordered from Mandarin before and I am usually very happy with their food but my meal on this occasion was only memorable for the wrong reasons. The dish which really spoilt the meal was the chicken with beansprouts - when serving it was a horrendous almost violent red colour and the chicken was so dry it could have been used as a rasp despite being sat in the dayglo red 'sauce'. It's a real shame as usually the food has been good.

Food was late with no notification, we had to ring them and chase it! This is not the first issue, we had an order a few weeks before that was below standard and had items missing when we phoned to tell them the told us we lived to far away to drop it off and they would add it next time and when I told them I wasn't happy with the service they said thanks for the feedback and hung up! As it was an old favourite we decided to give them another chance however their attitude was appalling this time round, it will definitely be our last! Food was better but service let them down!

Good food, reasonably priced! The man would not give us 30p off a can of coke even though we spent £30 there! However the food was lovely and cooked fresh. We ordered by phone and picked up 15 mins later. Salt and pepper prawns are delicious!

Awful experience. Food turned up 1 hour and a half late. Quality was poor. And they forgot the plum sauce and salad with my duck. Not ordering from here again.

Food was late with no notification, we had to ring them and chase it! This is not the first issue, we had an order a few weeks before that was below standard and had items missing when we phoned to tell them the told us we lived to far away to drop it off and they would add it next time and when I told them I wasn't happy with the service they said thanks for the feedback and hung up! As it was an old favourite we decided to give them another chance however their attitude was appalling this time round, it will definitely be our last! Food was better but service let them down!

Awful experience. Food turned up 1 hour and a half late. Quality was poor. And they forgot the plum sauce and salad with my duck. Not ordering from here again.

Forgot to deliver items that were ordered and paid for and refused to deliver them.

Forgot to deliver items that were ordered and paid for and refused to deliver them.

Absolutely awful. Rude staff, cancelled our order without telling or calling, then when they did deliver refused to come into the address and we had to go collect. Food was horrific DO NOT USE THESE PEOPLE

Absolutely awful. Rude staff, cancelled our order without telling or calling, then when they did deliver refused to come into the address and we had to go collect. Food was horrific DO NOT USE THESE PEOPLE

The food was ok but delivered and hour and a half before I ordered it for! By the time my partner got home it was cold, had to be reheated. Also we asked to swap one of the sauces which has never been an issue with any takeaway and they didn't. Won't be ordering again.

Nice food and fast and cooked really good.

Hour and forty five minutes before delivered. No explanation or apology from driver. Order also said delivered at right time. Good food though.

The food was ok but delivered and hour and a half before I ordered it for! By the time my partner got home it was cold, had to be reheated. Also we asked to swap one of the sauces which has never been an issue with any takeaway and they didn't. Won't be ordering again.

Food average, very average. Won't order again

Hour and forty five minutes before delivered. No explanation or apology from driver. Order also said delivered at right time. Good food though.

This is the first time I have experienced poor delivery service from this restaurant. Food quality was good but the delivery service was very poor and customer service was also poor. I did not pay the full asking price for the order which arrive over 30 mins late, even after restaurant adding extra 30 mins to delivery time, I advised this to the restaurant upon contacting them but they did not seem to bothered and wanted to get me off the phone as it was a busy night. Delivery driver advised he would have to pay shortfull unless agreed with restautant. Another call to restaurant and finally agreed on the price to pay so Driver would not be out of pocket.

Food average, very average. Won't order again

Nice food and fast and cooked really good.

This is the first time I have experienced poor delivery service from this restaurant. Food quality was good but the delivery service was very poor and customer service was also poor. I did not pay the full asking price for the order which arrive over 30 mins late, even after restaurant adding extra 30 mins to delivery time, I advised this to the restaurant upon contacting them but they did not seem to bothered and wanted to get me off the phone as it was a busy night. Delivery driver advised he would have to pay shortfull unless agreed with restautant. Another call to restaurant and finally agreed on the price to pay so Driver would not be out of pocket.

Food good but took too long to arrive!

Food good but took too long to arrive!

Delivered before the allotted time and very tasty, will definitely order from here again

Great food delivered hot and on time!!

Delivered before the allotted time and very tasty, will definitely order from here again

Great food delivered hot and on time!!

The food was hard and cold disgusting, £40.00 wasted......

The food was hard and cold disgusting, £40.00 wasted......

food was good delivery was faster than expected and order was accurate. food could have been a bit hotter, but didn't complain.

Hot, Fresh and tasty, always is from here. super fast delivery time too.

food was good delivery was faster than expected and order was accurate. food could have been a bit hotter, but didn't complain.

The salt and pepper squid was so good.

Fast delivery on Saturday evening during rush hour, everyone enjoyed the food, I will definitely order from the Madarin again.

Hot, Fresh and tasty, always is from here. super fast delivery time too.

Fast delivery on Saturday evening during rush hour, everyone enjoyed the food, I will definitely order from the Madarin again.

Excellent speed of delivery, though regrettably food was disappointing; chips hard and dry, beef chewy and overcrowded with veg overshadowing the flavoursome, though very menial quantity of sauce. On the whole, meal was perfectly edible, though unsure if I'd reorder.

We recently started using Mandarin and we all love the food. Dishes are spicy (where they're meant to be) and tasty. Service & delivery excellent too.

Excellent speed of delivery, though regrettably food was disappointing; chips hard and dry, beef chewy and overcrowded with veg overshadowing the flavoursome, though very menial quantity of sauce. On the whole, meal was perfectly edible, though unsure if I'd reorder.

Waited 1hr and 10 mins for delivery of our food taking us to about 9.10pm which then had items missing! I contacted them to let them know and was told we live to far away (7 minutes max at 9oclock) and that she would give us what was missing free on the next order. The food was of poor quality - salt and chilli prawns soggy, duck dish so sloppy and fatty - so that order will not be placed!

Waited 1hr and 10 mins for delivery of our food taking us to about 9.10pm which then had items missing! I contacted them to let them know and was told we live to far away (7 minutes max at 9oclock) and that she would give us what was missing free on the next order. The food was of poor quality - salt and chilli prawns soggy, duck dish so sloppy and fatty - so that order will not be placed!

I usually use mandarin at least once a week - food is usually lovely. Tonight's dinner was horrible, the chips where undercooked and hard and the two different chow meins where inedible. Both where greasy, slimy and mushy - covered in oil. Both went straight into the bin. Very disappointing - will not be ordering from here again!

We recently started using Mandarin and we all love the food. Dishes are spicy (where they're meant to be) and tasty. Service & delivery excellent too.

I usually use mandarin at least once a week - food is usually lovely. Tonight's dinner was horrible, the chips where undercooked and hard and the two different chow meins where inedible. Both where greasy, slimy and mushy - covered in oil. Both went straight into the bin. Very disappointing - will not be ordering from here again!

Couple of minor points. The prawn crackers were on the verge of being stale and there were a couple of grisley bits of meat. The BBQ ribs were excellent

Couple of minor points. The prawn crackers were on the verge of being stale and there were a couple of grisley bits of meat. The BBQ ribs were excellent

Couple of minor points. The prawn crackers were on the verge of being stale and there were a couple of grisley bits of meat. The BBQ ribs were excellent

The delivery time changed from 35 minutes to 65 minutes. The food was poor quality, sweet and sour sauce was tasteless and the batter on the sweet and sour chicken was stodgy. Chicken chow mein was ok.

The delivery time changed from 35 minutes to 65 minutes. The food was poor quality, sweet and sour sauce was tasteless and the batter on the sweet and sour chicken was stodgy. Chicken chow mein was ok.

We love the food but 1 in every four orders they ignore the dietary request to leave egg out of the rice & noodle dishes. It's always frustrating when they do this as that food has to be donated the following day because we don't eat egg! Leaving us feeling a little less satisfied.

We love the food but 1 in every four orders they ignore the dietary request to leave egg out of the rice & noodle dishes. It's always frustrating when they do this as that food has to be donated the following day because we don't eat egg! Leaving us feeling a little less satisfied.

Not much taste to the chicken or chowmein. Duck wasn't pleasant however delivery was quick and easy.

Not much taste to the chicken or chowmein. Duck wasn't pleasant however delivery was quick and easy.

Our meal was very tasty, lots of flavours, only reason it's not a 5 is that the salt and chilli squid was a lot of the soggy side but nevertheless was good.

Our meal was very tasty, lots of flavours, only reason it's not a 5 is that the salt and chilli squid was a lot of the soggy side but nevertheless was good.

All the dishes were very good and delivered on time. Definitely will be using them again.

All the dishes were very good and delivered on time. Definitely will be using them again.

Nice but food could do with being warmer

Food was delicious! Best chinese I have had in a while. Will definitelt be ordering again from here

Ordered chicken satay with bean sprouts and no bean sprouts shame

Always piping hot and tasty. Fast delivery too.

Food was delicious! Best chinese I have had in a while. Will definitelt be ordering again from here

Ordered chicken satay with bean sprouts and no bean sprouts shame

I couldn't eat any of it Was very disappointed

Food was good but took over an hour and a half to arrive! Previous deliveries never been so long....

Food lovely as per ... however lacking on the delivery service arriving 15 minutes after confirmed delivery time.

Food lovely as per ... however lacking on the delivery service arriving 15 minutes after confirmed delivery time.

Food was good but took over an hour and a half to arrive! Previous deliveries never been so long....

Food was tasty and delivery prompt

Food was tasty and delivery prompt

Food was lovely, but be aware you may have to chase he delivery man half way down the road to get you food if you have dogs.

Our order came within half hour ( the order said it would be an hour) and it was delicious. Thanks

Absolutely disgusted either the lack of customer service we have received. We ordered and they did not send an item at the price of five pound . We called and after being called liars they refuse to give us the amount of money we paid for the item back or send us the food.

Absolutely disgusted either the lack of customer service we have received. We ordered and they did not send an item at the price of five pound . We called and after being called liars they refuse to give us the amount of money we paid for the item back or send us the food.

Fantastic meal food was hot and delivery was fast will defiantly be using mandarin again

Our order came within half hour ( the order said it would be an hour) and it was delicious. Thanks

Fantastic meal food was hot and delivery was fast will defiantly be using mandarin again

Lovely Chinese. Fast delivery A+

One of my frequent places to order from. Great food and fair price. Lovely spicy wings!

Lovely Chinese. Fast delivery A+

First time of ordering and it was ok - unfortunately two of the dishes we ordered tasted exactly the same!! Some of it was good - will try once more and hope they all taste different!

First time of ordering and it was ok - unfortunately two of the dishes we ordered tasted exactly the same!! Some of it was good - will try once more and hope they all taste different!

largish £60+ order, food quality and taste superb, delivered within 20 minutes. Would highly recommend and definitely use again

largish £60+ order, food quality and taste superb, delivered within 20 minutes. Would highly recommend and definitely use again