Luraysh Pool - Lounge - Café in North Lincolnshire

Really shocked at the level of service we received yesterday. Visited with our 10 month old baby. Ordered a breakfast and a beans on toast to be told it was a half an hour wait, no problem sat outside it was a lovely day. After an hour wait we went back in to find where our food was to be told it was a further 20 minute wait (they hadn't started making it) & that we could have a refund if we wanted. I asked for a refund as we simply couldn't expect our baby to wait longer. They told us they would only refund the food and not the drinks as we had drunk them. Yes we drank them an hour ago while waiting for our breakfast. Eventually they did refund the whole order which I was grateful for but having ruined our morning out & then had to argue for a full refund it was a thoroughly unpleasant experience. Had someone come out after 30 mins after our order and let us know that they were completely running behind and perhaps offered us a complimentary drink the whole situation could have been handled differently. I didn't think in this day and age people could offer such shoddy service.

Expensive for what you get, breakfasts £5.30. May aswell of got a kids meal!

Went there as a usual routine for a friend. Thought try there as its new management. As I work in food I can say. 1. The order was completely wrong from was we asked for 2. Waited around 25 mins for the order. 3. Could not understand what we wanted 4. Chips were cooked to longs as they were hard. 5 the beans were taken straight out the tin and was stone cold. And to be honest the worst chipshop I've been to in my life. I'm definitely won't be going there or definitely don't recommend people to go there

Order so late my 1800hrs delivery came at after2000hrs never order from these again food was cold and poor

went sat had puka pie cooked in micro wave pastry rubbery and unearable they seemed not concerned and not about to change method of cooking