Low Wood Bay Resort & Spa in South Lakeland

Very much disappointed. It’s called spa hotel but it’s almost impossible to get in the spa. We managed to book one day in spa a week in advance, it was not bad, especially staying outside in the outdoor pool. The next day we tried to book a spa again - no chances for three days ahead. We tried to go to spa during so called complementary hours, which is most inconvenient time of the day - during the breakfast and dinner time. It turned out that complimentary spa is only inside, which just a swimming pool, one small jacuzzi and one infrared sauna. To go outside you should book in advance again, which is of course unavailable since they are completely occupied. It’s called a spa hotel, but besides you have to pay for the spa separately, it’s not possible to use it. I paid £450 per night for the room, ready to pay extra for the spa, but can’t use it? Room is the only thing which is ok, but I stayed in the most expensive part, I understood the rooms in other buildings are not so good. Strange thing that TV set had only few channels, no Netflix or other streaming services and all the ways to connect it from own device are blocked. I visited both restaurants - was disappointed by the food. Breakfast is not bad, but they could offer fresh orange juice, which they don’t do. I had face and feet massage (booked in advance of course) - it was slapdash work. The location is ok, had some lake view from the window, but there are a lot of hotels nearby with the same or better location. Service was ok, no complaints, but in general I am very much unsatisfied with my stay.

Stunning hotel, luxurious spa with outdoor heated pools, fire pits, cocktails, sauna and jacuzzi.

We stayed here with my two daughters for my birthday. The staff was welcoming and check in was seamless. Thank you Mohammed.! The hotel rooms were decorated nicely. Good activities nearby and the hotel has a lovely lawn right in the lake for use by guests only. Amazing view. My room was clean, spacious, and had a lovely garden view. The restaurant offered delicious meals, and the service was excellent throughout. Overall, it was the perfect place to unwind and recharge. I highly recommend it for anyone looking for a peaceful getaway!

We attended a wedding, what a beautiful venue.

Went to a wedding it was a beautiful location staff were great.

Visited the Spa and restaurant, it was fantastic, highly recommend.

We booked the Ultimate Spa Experience with Lunch as a birthday treat. Overall this was a positive experience but there were some negative aspects. 1. The cleanliness of the reception bathroom facilities were unacceptable 2. There was a complete lack of flexibility when offering to upgrade our drinks in the restaurant due to the “till” not having that facility, this was particularly galling given we had already purchased hot drinks on arrival and wanted a cold drink with our food. 3. Although we were told there were treats after our spa experience in the relaxation area, none were available . 4. We could not change the temperature of the showers in the changing area which fluctuated from hot to cold intermittently. 5. My partner had to wait for 30 minutes for a hairdryer to become available as there were only 2 To summarise, this experience fell short of our expectations compared to other Spa days we have enjoyed elsewhere, which left us disappointed.

Spa day, treatment and afternoon tea. The whole day was brilliant.

Me and my wife (just married) went for a spa day. And it was amazing well above expectations we both had such a relaxing day! Highly recommend going.

Went for afternoon tea. Was a lovely hotel with great food and friendly staff. The hotel is in a stunning area of natural beauty side of Lake Windermere

We went to the spa yesterday for the Twilight Thermal journey. The spa was lovely, with fantastic facilities and nice additional touches that set it apart. The views were amazing, and it was great to be able to order drinks while sitting in an outdoor hot jacuzzi! However, there were supposed to be three of us going together, but my mum had a nasty fall. After a visit to A&E, she unfortunately wasn't well enough to join us. I had emailed the spa a couple of days before, and was told that no refund would be given because, in their words, "due to the guest cancelling within 7 days of the booking, the cost of her thermal journey is non-refundable." This would be understandable if we didn't have a valid reason or if we had a treatment booked that they were unable to fill. However, during our time at the spa, there were probably another 30-40 people there, so to hide behind their T&C's and deny us a refund was very unfair. This turned into a very expensive birthday trip to the spa, and we will think twice in the future about visiting due to their inflexibility. This was their last communication with me with regards the possibility of a refund "We do offer our flexi cover which would cover you in instances such as this, with a 24 hour prior to arrival amendment option. I can see you made your booking online and so this would have been offered within the booking process and you will also have ticked to say that you have read the terms and conditions in which our cancellation/amendment policy is stated." Really?! Such a shame that they couldn't just say sorry about your mum and yes that is fine to cancel & refund. How much better the world would be!

We did a 3hr spa day and a lunch at Blue Smoke. The spa was lovely, a beautiful setting with plenty of facilities inc: 3 pools of diff temps, sauna, steam, infrared sauna and more. Service was great, staff coming round with small tasters like ice cream and frozen watermelon which was a nice touch. The sauna was particularly cool with a great view and good music. Reason I didn’t give it 5 star is because there was no cold water plunge pool, or cold showers that actually worked to cool down after sauna, steam or the hot pool. Also, food took way too long to arrive, but complementary drinks were provided due to poor service. I’d be back, but please consider adding cold water plunge!

Care: Very busy Road between hotel & lake. Winander Club Stay: Quite envious of the reviewer who was greeted in the car park on arrival, as we weren't even greeted at the building. Our welcome consisted of a locked door with a sign telling us to go to the main building. Don't be fooled by the website image of a cosy check in on a couch with a glass of prosecco (Eventually at dinner, the restaurant reluctantly provided the welcome drink, the 'sign' was unable to provide on arrival). We spent the first 20 minutes of our stay dragging our luggage back & forth between the 2 buildings. I offered the Low Woods General Manager the opportunity to respond to my complaint by email. It never got to him, being routed instead to a junior manager with no surname, who not unsurprisingly, handled the complaint extremely unprofessionally & defensively. Apparently my dissatisfaction with the absent 'exclusive welcome' on arrival & having to drag my luggage around, was the cause of the poor check in? The Winander building is reasonably new, so as expected the decor & fabric of the building is of a high standard. The views are superb. However, the supposed exclusive service was non existent during our stay. There are many hotels in the lakes that don't feel a 'sign' is an acceptable welcome for guests & fortunately, the junior who replied to me, is quite happy for me to use them instead!

Our entire stay was perfect. The staff very friendly, the breakfast delicious. The room was flawless, with a great view. The full spa is extra, but guests can use the pool etc at specific times. We enjoyed doing the outside part early one morning, which was very reasonably priced as an extra. Plus the bar staff made us cocktails that weren't on the menu. All told, a lovely weekend. Thanks!

Beautiful views and exceptionally nice staff. It takes a while to get used to the light switches in the rooms. And since we were traveling with a tour group I found it odd they failed to give me my dessert last evening but the remainder of our tour group did get theirs.

Amazing hotel and spa complex! Staff were amazing, food really good and the location is stunning!

Apparently the only purpose built hotel on the lake, but now a real eyesore and blight on the landscape.

Stayed here for one night and was really impressed by the location, views and the amount of facilities in the spa (indoor and outdoor pool, a few different types of saunas, indoor and outdoor hot tubs etc). We paid extra for a lake view room and the decor was a bit more dated than I was expecting. It’s also worth noting that between the hotel and the lake is the main road, and the windows aren’t double-glazed so you can hear traffic pretty clearly (and we weren’t there in high-season when it’ll be even louder I assume). We had lunch in the restaurant as part of the spa package which was really good, and breakfast was good too. However we ordered two cocktails in the bar and service charge was added without asking (and it was for bar service, not even table service!) which was really cheeky. All in all though, a good stay. Definitely the best view from a sauna I’ve ever had!

I travel a lot but I haven't seen such a charming hotel. I recommend.

Location ideal ,staff very attentive and friendly. Food in w restaurant was fabulous and surroundings beautiful. Breakfast good selection and service excellent .loved the pool early morning and 530 to 730 was so relaxing and again attentive staff .definitely be returning .

Nice mix of ancient and modern. Lovely spot for a short Lakeside break. Highlight for us was the friendliness of the bar staff. Keep it up Harry and Daniil!

Very disappointing. An expensive disappointment. Booked via website then any communication to them was impossible. Spa access very limited unless you paid extra for 3hours limit. Food was appaulling in the hotel restaurant [not Blue Smoke one]. Breakfast was ok. Room wasn't that clean and no Netflix or similar on TV. Nobody interested when complaining at reception. Have stayed there before but really gone downhill.

Highly recommend this spa and the savoury afternoon tea! The views were incredible and staff were always willing to help. I had a 50 minute treatment from Charlotte which was one of the best I’ve ever had!

Update - A month has gone by and still no contact from the hotel despite the assurances of staff. Singularity unimpressed. Not great. The photos say it all. Dirty toilet with stained manufacturer's label, dirty finger marks on the bathroom wall, bathroom light broken, heater not working, dirty replacement heater, and the final insult - a dribble of a shower. We were told by reception staff that we would be compensated but after two weeks we have had no communication from any hotel rep. This stay was an expensive disappointment. Clearly the photos show a lack of attention to detail across the board, by management, housekeeping, and maintenance. What the photos can't show is the bathroom extractor that sounded like a fairground generator and, when water did come out of the shower, it was tepid at best. We had spent the day sailing the Low Wood Bay Dehler Varianta 18 on Windermere. We returned expecting a hot shower. Luke warm was what we got. On the positive side, when the shower gave up completely I was offered the use of the spa shower at the other end of the hotel by reception. However, the spa manager took a bit of convincing that I should be allowed a shower. My determined perseverance (and the spa manager's call to reception) was rewarded with the only hot shower at the hotel. An expensive two night stay that should have been comfortable and enjoyable was not either

I can’t recommend this place enough. We stayed for 2 nights and it was fabulous. Beautiful & immaculately clean rooms and the spa was great. A wonderful location and stunning views. But best thing about Low Wood Bay was the staff, every single one of them was so polite and friendly and genuinely couldn’t do enough for you. I will definitely be going back!

Very nice place,kind staff.The only bad point is it was so difficult to book a twilight spa.I've tried to ring them about 30times,sent a message on facebbok,but no reply.I had to drive there and book personally.But everything was great when we spent the Valentine's day there.

Absolutely everything about my spa day was wonderful. I've been to a few 5 star spa venues but this place beats them hands down. Staff were lovely, attentive and visible, the spa was busy enough to be fun and sociable and quiet enough for every area of the spa to be accessible. The setting is stunning. Loved being served cocktails outside in the warm infinity pool overlooking Lake Windermere. And then the woodfired cream tea - wow. We had the veggie version and devoured the lot (didn't eat for 24 hours after, I was so full 🤣) This place is now on my treat list and I'll be back.