Lovevics Restaurant and Catering in Kettering

Ordered after they reopened, tracked on the online tracker, which showed my orders progress and then showed it had been delivered at around 30 minutes after ordering but it hadn't arrived, waited a further 10 minutes and then called the store to check it's location, the girl on the phone needs to learn how to use a phone, twice she screamed "I'm on the phone" to someone without moving the phone away so she was just screaming in my ear about being on the phone. She said it was out for delivery and the online tracker must be wrong. Another 30 minutes went by and the pizza finally showed up, luke warm and no apology for the delay. I called the store back to complain, was transferred on to the manager who appeared to blame the store being "slammed" and my address being a bit too far for them to deliver to and they were looking at if they can continue to deliver to Rothwell or Mawsley. I tried to explain that we had ordered many times in the past and had always had food arrive quickly and hot. He refused to give any refund and would only offer free side on my next order. I tried repeatedly to explain that I wouldn't be ordering again as my order was cold. He didn't really seem to want to listen to me or take on board my point of view.

Ready nice food but need a card machine

Have used them quite a few times over the last 2 or 3 years. The food is usually ok, but they always seem to miss something off. Couple of days ago we had an order delivered. No sauces, very small chips (was supposed to be a large portion), and a very basic salad with no red cabbage, jalapeno etc. The prices have gone up drastically recently and it's simply not worth it any more. Won't use again.

Shocking service, An hour late and no call or message to let me know how much longer they will be. They have no phone number or email available to contact them. And to top it off im sure they have given me food poisoning, Been throwing up all night and morning.

Out of town visitors, popped in for lunch. 2x footlongs and 2x salad boxes. Generous serving of food and very attentive staff