Lotus House in Cannock Chase

Placed an order for £55, after waiting for 90 minutes I rang to ask how long the order would be. When the phone was eventually answered I was told they were on holidayfor 2 weeks but they had taken the money out of my account. Absolutely disgusting. The site says they are open.

This used to be our favourite Chinese but recently has gone massively down hill. Last time we ordered they forgot to put in the items we ordered, after phoning up we were told “oh so you want us to bring up the missing items then?” After an hour we finally got our items after all our food was cold, the woman delivering was also extremely rude. No refund or anything was offered, just all round awful service and we won’t be using again.

1st time I've ever ordered from here .. we ordered early evening and arrived within 20 minutes , all food was red hot. I can't fault it Thank you

Shocking service, ordered a standard 4in1 and then it’s come with noodles but it’s not listed that it would come like this waste of money

Shocking service, ordered a standard 4in1 and then it’s come with noodles but it’s not listed that it would come like this waste of money

I wouldn't even give them 1 star. Disgusting customer service. Do not orderba delivery. Ordered at 17.17 hrs told delivery time would be 45-mins to 1 hour. Chased delivery at 1 hour to be told driver be here soon. Still no delivery at 19.02 hrs so I cancelled the order. No apology. Never ordering anything from them again

Good Chinese takeaway in Rugely. Worth noting they only take cash so if you're thinking of paying by card that won't happen. Food is good.

Food was delivered quickly, very tasty, perfect

Wow! I have eaten here before but I wasn’t to keen. Tried it again tonight and wow! Best Chinese food I have eaten for a while. Delicious, arrived hot, on time, correct amendments. Fabulous!

I don't really understand the bad reviews. Food was lovely, on time and delicious. Delivery lady polite and food had good portions. My new favourite

DON'T NOT EAT HER!!! Food over 35min late came cold! They also forgufood from our order. Wouldn't answer the phone so used foodhubs chat to contact. Said they would deliver the missing food and over 1.5hrs later and still nothing. Would not give part refund and did not complete order !!! Second bad expywith these guys! Don't bother waste of money food wasn't brilliant either and cold 🥶

DON'T NOT EAT HER!!! Food over 35min late came cold! They also forgufood from our order. Wouldn't answer the phone so used foodhubs chat to contact. Said they would deliver the missing food and over 1.5hrs later and still nothing. Would not give part refund and did not complete order !!! Second bad expywith these guys! Don't bother waste of money food wasn't brilliant either and cold 🥶

Food is fresh, huge portions and good quality. Highly recommend.

Just had delivery, food bloody awfull my dog even turned nose up!! Price quoted over the phone wasn't correct on delivery, wish I hadn't scrabbled round for the extra money and then they would of took it back!! Bland and slimey and beef pieces still had all the fat on !!!!!

We've ordered here several times, however, it appears to be under NEW management. The elderly Chinese couple are no longer there. We used the website menu to order over the phone. The lady said menu not updated yet 🤔 Ordered ➡️ Prawn toast Soggy, chewy, pasty and TASTELESS! Accompanied by a slimy,, orange jelly🙄 ➡️ Shrimp chow mein This consisted of big fat rubbery noodles, ZERO beansprouts and a few onions... Dreadful taste and texture! ➡️ Beef fried rice The beef was tender. The rice was stuck together, tasteless and dry, chewy! £18 THERE WERE NO PRAWN CRACKERS TO BE FOUND🙄 First time under 🆕 management. LAST TIME FOR US!!

Food was preordered for a set time and was still 40 mins late. The rib sauce had leaked over everything. The food was cold. The ribs were poor quality. The king prawns were slimy. The chips were soft. The rice was stodgy and the fritters so soggy we couldnt eat them. £50 on a treat meal and I feel absolutely robbed. As it was so late, didn't even bother calling them back as they were due to close. Needless to say we will never use this Chinese again!!! Delivery driver was very pleasant though!

Moved to Armitage recently from London! This beats any of the chinese i’ve had in London or in staffordshire and brings back nostalgia as a tasty Chinese takeout. Always piping hot, Large portions (especially with the 1/4 duck) which keeps me going back! And ever so tasty!!!!!! Have ordered twice from here and amazing each time. Salt and pepper ribs and duck are a personal favourite, whereas the sweet and sour chicken is my boyfriends! Life saver and my favourite place to order from!

Good warm tasty .. delivery driver was very polite

I have ordered 2nd day in a row 1st nught I had the tye green curry 🍛 hands down beats any curry I have ever tried so 2nd night I orderd the tye red curry again hands down I highly recommend this to any curry lover 👌 🙌 I will be ordering again 100%

Nobody told us they are not use the same recipes. Our order was poor, cooked diced chicken and obviously microwawed not stir fried. Only greenpepper and onion in it. Pictures taken

Looks like some activity in the shop. Menu in the window. Is Pete back?? Pete, Are you still on the wok or is it being cooked by others?

First time ordering from here had no cash on me so used the foodhub app last time ill be ordering from here beef curry was overflowing with onions and next to no beef but my biggest grievance is the big long black hair found in my salt and pepper chicken clearly this place do not wear hair nets discusted put the whole order in the bin

Perfect every time 💜 Best Chinese. Such brilliant quality. So busy but worth the wait….. Even the youngest wants Chinese now every Friday 🍛 5 🌟

First time we have been to Lotus as we visited our son, thank you we really enjoyed the food. Tasty, not too much salt and nicely chopped veg. Would recommend 👍

Been 2 times 2nd time they got the order completely wrong. Don't want to be a Karen. Will try them one more time

First (and last) time ordering tonight.. 2 mains, 1 rice and 1 salt and pepper chips. Partner collected our food however when he got home realized they’d forgotten the salt and pepper chips we ordered (didn’t think we’d have to worry about checking such a small order) phoned back up and they said to come and collect them. Partner went back out and when he collected the chips they gave us plain chips and said they’d only charged us for them even though I ordered salt and pepper. He didn’t have any cash on him to pay the extra. Food was pretty average too. Just poor service all round!

Never get the order right check before you leave

Visited friends in Abbotts Bromley an collected en route, 5 of us ordering. We decided a quality Chinese takeaway was a good idea. We reviewed Tripadvisor not knowing the area, thought 4.5 was a good rating, but here's what we had and the rating amongst the group. Chicken & sweetcorn soup - Very nice. Yuk sung - bland. Pancake roll (large) - overcooked but tasty although a bit tough. Egg fried rice - nice. Sweet & sour chicken balls) - way overcooked and saturated in cooking fat. Very tough batter indeed. De-shelled the batter for the dog to eat the chicken! Beef in oyster sauce - bland. Crispy shredded beef - overcooked. Dim sum combo - very average, not great at all. Salt & pepper chips - nice. There may have been another dish (can't remember). All in all, a waste of nearly 60 quid. Not impressed!

Great Chinese food would recommend do try

Super food and great value too.

Best Chinese food I have had in a long time.There are around eight Chinese Restaurants and Take Away that I know to within a ten mile radius. Some are ok some are shocking. Never had food from Lotus House although have passed it frequently. First time tonight I collected a meal for two.Food was exceptional and great value.

Very efficient with how busy they were taking orders. Food was lovely as always 😊😊😊

Great food, always high quality, never given me a dodgy tummy like some other Chinese restaurants can. Must be the particular oil used. The salt and pepper chips are a particularly great choice.

Good and tasty food. Excellent service but only taking cash at moment.

Best Chinese in Rugeley in my opinion

Awesome food. Great service. What else is there to say.

Lovely food best to phone at busy times.

We come from Hednesford just to get food from Lotus House. Best Chinese for miles.

The Szechuan chicken, and many other of their dishes are very appetising and tasty, and people are very friendly.

I love the food from here nothing at all to complain about keep up the good work Pete 👍👍

Always have our food from here. Peter and his wife are lovely, always has time to say hi

Great service, food is lovely, Singapore chow mein with vermicelli noodles, yes please 👍

Used them a few times but it was inconsistant and at best just ok.1st time was ok but they missed bits off the order.2nd time they remembered and repaid us what they missed the 1st time(which was nice) but the crispy beef was chewy.Now, we just had absolutely the most awful house special fried rice ever, It tasted like chicken soup but even more bland. It has become apparent that not all Chinese people can cook chinese food

A very friendly and helpful team, they know their ingredients when it comes to allergy questions, quick service and extremely nice food.

Consistently good food freshly cooked by Peter and his wife Christine. Always welcoming and friendly... we will be back, again

Peter & Christine run this take-away really efficiently and the food is to die for. Keep up the good work guys.

Absolutely gorgeous food, wouldn't go anywhere else... friendly staff and amazing value.. best in Rugeley!

Massively recommend! Me and my partner will now only order Chinese from here due to it being so good for its money! Food always taste amazing with large quantities but brilliant quality and not bad for price either, staff are also very friendly which you don’t always get in other places. Definitely the best Chinese takeaway in rugeley.

Saturday night fancied a change, we decided to give lotus house a try as we had heard people recommend it.Round about 30 minutes of waiting as was rammed but we waited.So glad we did, food was excellent and tasted brilliant.My children had 3 in 1's but unfortunately weren't used to proper curry on the chips and rice and although a little hotter, still ate the lot (followed by killing off the squash after).I would well recommend but be aware that it is cash only and no home delivery.I would seriously suggest that the run round will be worth it.

Really nice food no delivery service but plenty of parking bit of a delay at busy periods but worth the wait

Was so looking forward to lotus house being my new Chinese take away. I ordered a special curry but it was so plain and boring. Will try here again but must say I was slightly disappointed :-(

Excellent food, highly recommended, takeaway only but well worth the effort. Extensive menu quickly prepared

The food as always tasted amazing, great price and they are very quick. The Best Chinese in rugeley!!

We've just moved here so went for the best rated on trip advisor and it's clear why it's got such a good rating. The food is excellent and the portions are generous. Not sure we'll bother trying anywhere else.

Peter and Christine run this very impressive Chinese takeaway (Christine is largely "front of house" and you can see Peter through a glass screen working hard to produce some of the best takeaway food we have ever had.

Food great cooked fresh to order plenty to pick from good menue peter and his wife are very helpful service is good could do with doing delivery

Six months on and food still as good, still fast cooking times. Prices have gone up slightly and still no delivery available. Easily best Chinese in Rugeley by a long shot. Well done Pete

Best chinese around! The food is always fresh and tasty good prices and portion sizes too would defo recommend for sure.

Pete back from old pete kitchen Best food around you won't get better Also really polite his wife front of house Thanks pete for supplying locals good food again

Pete from Peters kitchen is out of retirement and is back!! Food was great, and LOTS of it. Not the cheapest in Rugeley but quality by far the best. No delivery as of yet. Hopefully soon

First visit tonight. I'm normally a just eat kinda person but this being the only one open a Monday thought I'd try it out. All the food was very nice and warm the portion sizes were large and all requests for items to be left out were met. Shame they don't deliver. Excellent will be returning.

Excellent take away food very good. Not delivered but well worth the trip to collect. Try his chicken and cashew nuts delicious

Recently discoverd that Pete and family is back serving the people of Rugeley with the best Chinese and Cantonese takeaway food in town. Excellent service with only a small waiting time. Welcome back an keep up the good work.