Lotus in Northampton

As always first class service a food

We've used this takeaway a few times before with no problem but tonight has been awful service. After waiting over an hour once we'd ordered through the app, we called to be told it was just being made and would be another 15-30 minutes. Then before we could tell him we didn't want the food any more he hung up, we called back and no answer. Food turned up and hour later and we sent it away.

I have just ordered from them and they did not have the pie I wanted so they sent me a whole box of ice cream. Also the delivery guy was very friendly. I am all happy 😁

Pizzas were pretry standard for most of the takeaways in the area.the,supreme wrap was quite soggy inside but tatsed okay.large chips are really small and not worth the cost.overall not the best around

Need a new delivery service food cold due to uber eats delivery cost £9.76 offered refund of £1.29 disgusting

Worst experience with this business with a man called Munsif very arrogant & boastful attitude. 🙄

Not a nice place also their staff was Illegal immigrant with terrible, so don't order from them.

They are Fraud, Don't order from them

Their behavior was very rude with customers, also the atmosphere so terrible, so don't order from them.

Worst experience ever, wastage of money, we can get better service in the other restaurant.

Placed an Order Online, After an Hour, Nothing. So called up Only to be threatened that they where going to Report my Number to the Police, Seriously? Rude and arrogant. I used to enjoy this Place, But Safe to Say I will not be Using here after that Experience as well. And they still have My money!!!!! And nothing Delivered. Wouldn't surprise me if they eventually go out of Business. Would serve the Dim wits Right. Avoid At all Costs!!!!

I ordered a chicken wrap meal with a garlic sauce pot. The garlic sauce had a piece of black hair in it. This is not the first time finding hairs in my food from this place, however I thought I’d give them the benefit of the doubt. Clearly nothing has changed. I binned the food as I did not want to take any risks. The garlic sauce was kept to the side to show the driver when he came back to deliver more sauces, but there was no need as the food was already in the trash. The driver was nice and polite and I understand it was not his fault. On the other hand, I did call the restaurant up immediately and complained, the guy seemed as if he found it strange for me to complain about this and just replied with “ok sooo you want another one?” Well of course I do hun. Better yet, you can run my money back to me too. Did not receive any apology or refund. Am I in the wrong to be upset about hair in my food? Is this normal for them? Not sure why he found it so bizarre for me to call the shop about this. He muttered something under his breath before ending the call. Professional? I think not. If you enjoy finding hairs in your food then order from this place. Otherwise, avoid at all costs!

Why is following an order that is infromt of you hard work? It's say what you have to cook, pour and pack, check it twice! Wrong milkshakes arrived, spaghetti was just stuck together only thing that was half decent was the chicken and rice.

Wrong order delivered Informed driver no idea! Rang shop 4 missing order will redeliver asap hour later rang again same responce Rest of order never did arrive! Disgusting manner! Terrible attitude

Found this little gem by accident just before Christmas really good food freshly cooked to order best kebab I've had in ages

Amazing food. Very fresh. Very friendly Totally recommend

Photos say it all never ever get food from this place

I Order a pizza with extra topings, payd for them, and nothing!!! Also didn't get garlic bread witch was in the meal... First time ordered from this place, and definitely LAST!!! AVOID THIS PLACE!!!

Food and service is incredible every time

Food was good quality and fast delivery. Even put a note on the food instructions and everything came as asked. Will use again, thank you!

Food was 1hr 40 mins to arrive after ordering, when it got here it was cold excuses where ,a delivery driver down , rang 3 times and heard 2 different delivery times , got free chips which were burnt and not eatable , the food we ordered was awful, £20 in the bin, won't order from them ever again

Have ordered from this place via just eat food was good but this time I had too wait and fishburger and chips were overdone

Food was okay, Customer service was appalling the person slammed his hand against the desk after saying are order was ready as we were getting up. Won't be ordering again.

Really nice and helpful stuff, food was great! Definitely gonna try again.

We ordered alot from these throughout lockdown and we still enjoy their burger meals highly recommended

Ordered 2 buffalo burgers and wings. Staff friendly & burger was lovely. Great size

Been regulars here for around a year always quick and easy and delicious food 🤤

My double cheeseburger was banging, just make sure you say no sauce or they put was to much on.

Good quality food great customer service. Always ordered from here and always got the tastiest food. Highly recommend 👍

Liked it before but lately been receiving super greasy food and my last order wasn’t what I ordered. Tried calling them-not picking up; emailed them-not responding. Shocking. Won’t order from them anymore.

Tried this takeaway last night. Burger smothered in sauce to cover up the burned burger, chips looked and tasted like they had been reheated from the night before, and the mozzarella sticks and jalapeño cream cheese were burned so bad there was no filling left. Avoid like the plague !

Extremely rude staff. My order wasn’t confirmed. So I called to Check all was ok. I was told they hadn’t received an order, it’s not their problem and to speak with deliveroo. Instead of just explaining politely they talked over me and basically told me I was lying and I’d ordered from Somewhere else. When the food arrived it was cold and wrong. On the Deliveroo site it says pepperoni lover is pepperoni cheese mushroom and onions. The pepperoni plus says double pepperoni and double cheese so we ordered the pepperoni plus as we didn't want the onions and mushrooms. I called them to again be called a liar. They said the names were the other way around. I’ve checked everywhere else and yes it is the way round lotus said but on Deliveroo it wasn’t and as I didn’t look elsewhere when ordering I went with what the Deliveroo menu said. The shop kept saying I ordered wrong but would send out another pizza. Also ordered large pizzas. One was large other was medium. Still waiting for a new pizza so will see.

Absolutely horrible place everyone should stay well clear of this utterly disgraceful. Disgusting place with staff who swear at you!

I liked the quality of the food and the prices were fair.

The worst experiences I have ever received at LOTUS I am a very regular customer until the services I have experienced today ! To start off the shop don’t update their prices but charge different prices for each time I have been in their. Today my 11 year old son came home crying to me stated one of the workers aggressively shouted at him which has now left him in fear!!!!! One of the comments which was stated to my son was it is UK they have to change prices every week ! The food is not cooked and food being served in a mess !!! My advice to the community is to watch out for their price change and very shocking behaviour and services towards customers !!!

Got some pepperoni pizza and it's safe to say I had only cheese because the pepperoni was non existence. Very disappointing really

Very happy with the food allways hot on delivery very polite driver polite on phone will definitely be ordering here again

brilliant, delicious food, very tasty !! driver always nice and delivery very quick highly recommended !!

Ordered twice both times very pleased.burgers lovely.food piping hot and very fast delivery

Great value for money, quick delivery and nice food. We use them often.

Food is fantastic and it came very warm. There best is defo the calzone loved it to bits my order was a 10/10 I got a calzone and wrap,2 pastas and a burger fantastic

Prices are okay, burger was edible but not great and the chips were overdone with no sauce offered or provided. Tolerable for a quick last resort but not enjoyable. Pleasant staff.

Had Lotus deliver again tonight…. absolutely fabulous as usual, everything delicious, driver happy and polite….. see you next time 😊

Pizzas burgers everything gone downhill

Burgers are too good. Dont care if its late, its worth the wait. Service maybe slow but be patient. Sometimes mistakes happen, but five them a chance to rectify it and they look after you

Order came incomplete with the wrap meal missing. I phoned the shop and couldn’t make them understand, an hour later I rang again and the person that answered was totally rude. The Lotus wrap appeared over an hour later and it was absolutely disgusting. Anyone that uses this takeaway needs their head testing, it’s a complete rip off. In my opinion it should be closed down completely.

They don't listen to your order and then fob you off in my opinion go else ware

NEVER WILL ORDER FROM HERE EVER AGAIN. Rude staff to say the least. Order some food online sat curtains open phone on loud as we all do when waiting for food, hour later still no food and online said it was still being prepped not out for delivery, so rang the shop to be told if had my food I've delivered it to argue with about 3 different men about the situation to which I said put the manager on the phone, explained my FOUR YEAR OLD has been waiting over an hour to eat and it was my money I have paid with for this food so it doesn't matter who is at error this needs to be sorted to be snapped at rudely spoken to. I asked if they could bring the food with them and I would personally go round with them to the door they wrongfully delivered to see if he could get some money off them as they took it and it wasn't fair on my child to have to wait any longer for him to turn up anyway with no food might I add to shout at my partner you stole my food. No he'd walked round to assist you and see what flat it was for him to tell my partner to wait there while he rang his boss. He turned around and said I'll sort it got in his car and drove off, when my partner come back asked him what he said andwhere is the food? He wasn't too sure so we left it for a bit when it FINALLY arrived AWFUL GOD AWFUL. Mine was rice box with TWO bits of chicken come with one tiny piece and I mean come on its been over two hours you messed up but I at least want my order correct, mushrooms sloppy and rank. Cold and vile. What a night, what was supposed to be nice takeaway family night but turned in to a nightmare. I'd never dream of speaking to my customers like or argue with them when they ring to enquire where there order is. Fuming to say the least.

our food last night arrived 20 minutes late after 10 minutes being added straight away once we payed. it was stone cold and not very enjoyable when we rang up we had awful customer service telling us "i know for a fact it wasn't cold" then his arguing continued telling us to "go on do it" when he refused to refund us and we said we'd leave a bad review. Really disgusted how they think that's how to run a business. DO NOT RECOMMEND. AVOID AT ALL COSTS.

Awful and very unreliable. I ordered a Nacho chicken burger meal that came with literally one chicken strip inside a huge bun. Usually it has a decent size chicken breast inside. Rang to question possibly being sent the wrong order and was verbally abused by the member of staff on the phone. Worst part is we were regular customers. Will never order from here again.

Disgusting service that actually doesn't care about customer service!

PLEASE AVOID THIS RESTAURANT! For the second time, the wrong pizzas were delivered - even at two attempts. When we tried to speak to someone, they were excpetionally rude. No concept of customer service whatsoever. The 'Greek salad' (pictured) tasted terrible. Any self-respecting Greek would be embarrassed by the name. The BBQ chicken balls tasted okay and the driver was pleasant. This 'restaurant' ruined our takeaway night and wasted our time and money.

I always come here for my weekly burger. You can never beat this place

I have been eating from here regularly. Food is always fresh 👍 Their burgers are awesome and tasty, proper beef and not the poor quality stuff too. The toppings and fillings are different to most places and more gourmet for sure. Their sides (usually have onion rings), you get a good portion size. Their peri chicken, awesome! Delivery service is always polite and friendly, coming well packaged.

Actually a very underrated place, food is actually pretty good, so far I haven’t had any experience of what the lower ratings are saying, but I’m pleased

Cold food delivered after two phone calls to restaurant and nearly two hours wait from start to finish. Pizzas both cold, chips rubbery and not much taste to burgers. Will not be ordering again.

One The Best Food And Great service I really Like it It’s Amazing Bergers They Have

very testy food with super polite service & clean with good location big yessss ill visit agin & recommend everyone it's unforgettable test,

Fantastic food. Chicken is so fresh and amazing. Excellent service 👌

its ok first time I was there got a free drink then it was ok untill last time I got no sauce with my pizza, and their wraps are the smallest Ive seen for almost 5 pound you get a chiken nuget with a bit of salad and mayo in a tortillia wrap

Still yet to taste the food! Though I had a rather entertaining conversation with who ever answered the phone that couldn't for the life of him understand what I was trying to purchase, It would have been a £50 plus order but sadly we never made it past the first burger!

Have had the worst experience with Lotus recently. There was no option to give 0 stars. Lotus was used on a regular basis by us. Last time we ordered and this never turned up we then re-ordered and parts of the order were missing. This time it took 3 hours to arrive we was then told it would be here within 20 minutes and we waited 45 minutes. There was also part of a scourer in my box (see picture) there was also other parts missing. Then when complained was offered a fillet burger meal and the whole order cost around £40. Will never be using Lotus again and wouldn't recommend them to anyone. The boxes weren't marked as we were requested. As a regular customer this just isn't good enough service. SHOCKING SERVICE

For some time Lotus has been our first choice when ordering food for our office at lunch time, last week we ordered and the order never came, we then after waiting 90 minutes called and had to go and collect it and when we got back some of it was missing so people had to go without their food!! that aside we gave them another chance this week and placed an order on the website at 11.50am this morning and it said 30 min deliver, at 1pm we called and were advised that they had closed and would reopen at 2pm and we would get the food immediately after that time, at 2.10pm we had a call telling us it was going to be a further 45 minutes for the delivery and we at that point having waited 2 1/2 hours said cancel it at which they said they could do it in 20 minutes, so we agreed and as i write this now at 2.45pm we are still waiting for the food, that is 3 hours since it was ordered, it is utterly dreadful and we will never use them again, the food finally turned up and despite us requesting that they mark the boxes with what the contents were so we didnt have to open all the burgers to see if they were tower/zinger etc but it seems that was too much to ask for and we had to handle everyones food, not great in the current climate

Sadly it seems this organisation does not value repeat custom. Our whole company used to order regularly from them but won't be any more. We were waiting about 3 hours for our food. It did arrive hot, but delivery instructions weren't followed and one of my colleagues found a piece of metal scourer in her burger.

Wish I could give 0 stars. Used to use Lotus every week in the office for lunch and then personally. We ordered last week, first order did not turn up. Second order has food missing. This week meal took 3hrs to get here after multiple phone calls it was still another 45 minute wait. THEN my colleague found the remains of a kitchen sponge in her box meal. When we called to complain the manager said that there was nothing he could do and just argued to try and justify. The worst service I have ever encountered and its safe to say Lotus have lost a lot of customers.

I normally order from here. At first it was great. Loved it. But the more I ordered the worse it got. To not being arsed to put the burger together properly to most recently finding 2 different people's hair in half a pizza. I had to pull a long hair out my throat to then have another shorter one screw up the rest of it

Loved it ... amazing burgers ...

Food is good. But I wouldn’t order milkshakes again as they are not put in a holder so when they arrived in a BAG they were spilt everywhere. And they didn’t taste great either.

Horrendous service. Food ordered today at 12.15 for 1pm. At 1.15pm, they cancelled the order claiming they tried to call to query something about my order. No calls made. Called and was told initially I cancelled it, then after questioning then said that they cancelled it as they were too busy. No idea why they accepted the order an hour before said it was out for delivery then cancelled 10 minutes later. No apology either.

They are dirty you see them outside smokeing and dont wash hands before serving up food . And chips refried

First time ordering , Cold chewy chips , i asked for salad in my burger which turned up with a wedge of onion and a bit of tomato, burger soggy, wont order again.

The best burger I have tried in Northampton. 5/5 Amazing

Presentation excellent, fresh , 100000 % beef I really loved guys don’t change anything what you are doing is really amazing thank you

They sent me a raw burger and when i called was told it was just the meat they use. Really insulted as i know raw meat when i see it. Photos have been sent to enviromental health as thats a total health risk. Had to return the food as i was not eaten anything more after that

Ordered the family Meal set & some Beef Burgers for dinner last night, 26Sept 19. The food arrived in time & fresh. Portion was good although the Pizza could be a little more generous on the toppings. We are now going to order from here more as the food are tasty!! We also get a 30% discount as our order exceeded a certain amount! I think it was over £30.. So, I'm loving the food & the discount! Plus its "Halal".. Bonus for us!

Lotus is now our go to takeaway never had a bad meal from there different ranges of food on there menu. The food is cooked fresh,great portions sizes,great value for money definitely recommend