Gourmet house in Northampton

Our Only go to Chinese takeaway, excellent quality and flavour

I ordered food online from them 29th June 2024, money taken out of my bank account but food was not delivered as it appears they are closed so can't even contact them for a refund. Is this place scam?

Got food delivered tiny portions for the cost abd i got food poisioning. Was told too bad no refunds. Absolute disgusting place avoid if you dont want to be ill for days

Half the order didn't arrive. The woman on the phone was aggressive and unhelpful. She was shouting down the phone and although we've been ordering here for years, she called us liars. Totally unprofessional.

Ordered over £60 of food. All was ok but chicken balls contained no more than a strand of chicken! the rest was soggy batter and tested disgusting. Wont ever be using this place again. With loads of Chinese takeaways around you need to up your game !! Sorry but this was one of the worst we have had.

Best takeaway in town, super friendly staff

Poor food. Felt like left over food being served. So disappointed

I ordered the mixed starter for two. Satay chicken was barely covering the skewers and there was hardly any sauce with it! Prawn toast was as hard as a brick and took one look at the rib’s and just chucked them in the bin! They were completely dried out and looked black! Will definitely never be ordering from here again!

Very nice Chinese takeaway, service with a smile.

Food was good but not amazing, fast delivery and decent prices

Order was scheduled for a certain time and it was late to arrive. Once it arrived, order wasn't what we asked for (ordered 2 House Special Curries) and what arrived was more like soup with 2 bits of meat in and heavily bulked up with veg (not a House Special Curry to my knowledge). We have ordered before and not had any problems but this time, no. It was awful. What we were given had no taste what so ever and was not enjoyable. Would highly recommend people to stear cleat until the time comes they improve and go back to the way they were where you got good food, relatively quick service/delivery for a reasonable price. Don't get me wrong, the price was reasonable but NOT for what we ordered

First time trying this place I ordered the vegetable chow mein and chicken fried rice which I enjoyed as it was very tasty without being too oily, my partner ordered the vegetable curry with boiled rice which had mainly onions in, not many other vegetables at all apart from the odd pea which really disappointed him and he found 3 hairs in it :-/ I chose this place specifically for having a better hygiene rating and feedback from others on Just Eat but from his experience, we won't be ordering from there again

Don't order food from this outlet with Just Eat. They accept your order and then cancel it straight away. It takes a week to get your refund back if you are lucky.

False advertising for the duck pancakes. Absolutely abysmal chips that taste like the oil hasn’t been changed in about 6 years. Lamb in honey and spring onions… well if there was a spoonful of anything in there you would be lucky! Absolutely appalling customer service the manager has a negative attitude especially when we pointed out their false advertising, will never ever come back to these rip off merchants ever again. Disgusting food and service, the only person who was nice was the driver.

Best Chinese around! The Singaporean fried noodles are one of the tastiest I’ve ever tasted. Not soggy, generous with prawns and really flavoursome. I would highly recommend trying the chicken spring rolls, gyoza dumplings, the Chinese curry and the awesome tangy lemon chicken…. oh, and the lists go on! Truly authentic taste ( or as close as I can get back home :)

New to Northampton and trying all of the takeaways over time to work out which ones are worth repeat business. This is the third time ordering from Gourmet House (over the last 3 months too) and every time the food has been absolutely top notch. Not too greasy, flavoured to perfection, not waking up at 3am massively dehydrated from too much MSG, this is seriously one of the best Take Aways I've encountered in the last 10 years or more. The satay is delicious, the sweet and sour balls have a crunchy batter without being stodgy, and the ribs fall off of the bone. The one big disappointment is that there are no regular spring rolls which are usually one of my staples to munch on as I'm dishing everything else up.

Very good service watch them cook your food. Have been going there for approx 7 yrs

Friendly and efficient and scrummy food

Have been using this place for years. Mostly its been good. But last Friday I had a chicken and beef curry. Sadly it was very dissapointing. The rice was really dry and the beef was so chewy and the chicken tasted stale

Have ordered food from here approx 6 times now and every time the food is delicious! Usually delivered before the expected time. Food always looks freshly cooked. I would highly recommend the Crispy King Prawns in Tamarind Sauce, lovely. So nice am ordering again. Thought I would give a review considering the poor rating this takeaway doesn't deserve as I have never been disappointed. (8 times now and still the same, delicious and still arrives earlier than expected.)

Meal arrived late and was not great, lemon chicken was poor and crispy beef was very chewy Chow Mein was good

Absolutely shocking Chicken ball's burnt King prawn Red curry sweet taste sauce like water strange taste in fact it's disgusting Chow mein was ok 35£ waisted I won't be going back

Bad service. Part of the order was missing. This is becoming a regular thing with this takeaway.

Food delicious as usual. My partner tried the Thai green gourmet special which was exceptional. He was ver impressed. Only let down was the time to took to deliver. We waited an hour and half. So food wasn't piping hot as it could have been.

I don't know any other take away what can turn up after 9 minutes.:) quality food and extra quick delivery 😂

Always has been a great place over the years, for takeaway Thai, chicken satés on a skewer are devine with Chicken Thai Green Curry, prices are reasonable and service is quick

I’ve been using this Chinese takeaway for nearly 15 years. Food is always delicious and services is great. Highly recommended

Ordered food one meal missing, when I called up the lady insisted it had left also chicken looked grey thought there was mushrooms in the fried rice! Then when I said it's ok don't worry about it she said driver is in the way with your meal and next time we won't do this again! I was about to say hopefully the mistake won't happen again but she hung up on me, the attitude I was given on the phone after a £30 order was crazy and made me think I can't trust the meal on the way! Should have saved the delivery man a journey and listened to your customer you would have had a better review and saved the delivery man coming out! Bad attitude

Second time order and definitely the new regular! Food is excellent, as is the online booking through their website and quick service. Highly recommend.

Prices are almost double what I am used to paying... If I was being cynical, I do hope that they are not profiteering from such difficult times. Food was very mediocre. #neveragain

Just ordered a takeaway, the duck in plum sauce should be renamed 'pineapple in plum sauce absolutely shocking, all of 5 tiny chunks of over cooked duck along with a ridiculous amount of pineapple in the container. We also ordered bbq spare ribs in sauce, sauce was nice however the ribs or should I say bones were lacking any meat but plenty of fat. A meal we were looking forward to, turned into a meal we wish we hadn't ordered & wasted our money on.

My first choice for Chinese takeaway in Northampton for many years. Consistently great food and service. Thoroughly recommend.

Sat 7th march 2020 the service at counter was so great and polite ...food was omg so good i will be going back ! Thank you

My favourite takeaway place. Recommend to everyone!

They've put their prices up far too much. Total rip off. The food is good, but no where near worth the money.

Last time when I was order from them rice was dry and food smelting bad, I told them that and was ignoring me because all customer are happy and never didn't have complain about that. Well this is ruth and I never order again from them

Been going here for years, because you can see what is being cooked

Amazing food every time !! Fresh and not greasy like many others *****

Tried to place an order through just eat and they denied the order because they thought it was fake, so called up to place it and had no issues however when it turned up there was a hair in food, when called to ask for a replacement the lady hung up on us and we had to re call them and get them to send out a refund

Food here is always perfect not the usual takeaway hit and miss. Service is great and prices quite reasonable. RECOMMENDED!

Simply cannot understand the one-star reviews for Gourmet House, they’re simply one of the best Chinese takeaway joints in Numpty. The food is always fresh - even the rice and noodles - and their pastry items are always crisp, and tender inside. We often find they deliver a little early - not always a bad thing - and have never had a bad meal. Can’t say the same of a dozen other Chinese places in Northampton, we were beginning to despair until we found GH!

Always my first choice when picking a chinese takeaway. Great friendly service. The food is always good and they edit the recipes to your tastes within reason. Price wise it's a cheaper than some and on par with most places offering oriental food.

Make sure when you order that they understand what you want. Read out the dish name not just the dish number. The receptionist is sometimes moody and keeps you waiting for the sake of it. Foodwise is one of the best chineses takeaways in town. It's open on Sundays from 5pm. They have recently refurbished the waiting area. It's an open space and you can see how they cook from there.

Very poor experiance! I ordered from here and the food tasted like it had just been microwaved! I decided to give them a second chance and second time round i waited for the delivery nearly 2 hours! In the end, i cancelled the order as food wasent great first time! Go to shangai up the road much better .

Freezing cold food that was more like rubber than anything else also nearly 2 hours delivery time, shocking service

If you suffer from constipation then order your food from here , within minutes you’ll be proverbially s#i#ing through the eye of a needle . Gourmet house , your late night pharmacy.

The food arrived cold. Wouldn't refund me my money. Shocking customer service.

Disgusting customer service, and very cocky Aswell.

bad customer service, awful food and kitchen didn’t look very clean either won’t be eating here again

Fabulous food, even though I moved further away I still order from here. In my view, this is the best Chinese take-away in Northampton

We ordered from here due to high rating, however we waited two(2hrs) hours from ordered places to when it arrives after 3 phone calls, this was treat for our kids so they had to wait this long.... we chased 3 times and all was blamed on delivery guy in my eyes it's down to shortage of delivery staff on peak times! Good food poor service!

Have been ordering from here for a while now and up to now have had no problems at all, hence the fact I keep going back, until now!! And normally not the complaining type, but after ordering food this evening I guess things change - had a number of long hairs in my chicken chow mein and rice dishes too! Spoke to restaurant and were completely unhelpful, implied that nobody else complained so must just be me?! And then offered me 20/30% off my next order as if I would order from them again! Unless you like poor customer service and hair in your food avoid at all cost! Absolute joke

We waited for the food for 1,5h. It was cold, the chicken chow mein had no chicken in it and it was just oil and salt. The duck withmushrooms was just ducks skin with fat and a lot of mushrooms. The worst food I ordered online

Have used Gourmet House for the past five years. Food is always excellent and have never had a bad order yet. When food is delivered, it's always in specified time so I never have any quarms tipping delivery person. I highly, highly, highly recommend them.