Lorenzo in Highland

very rude staff , over priced food ,quality is so bad ordered 3 kids meals a kebab and a cheeseburger and when leaving they tied the carrier bags so I didn't think to check what appalling food they gave me ! so when I got back to my caravan with my three children one which has autism and when I opened my autistic sons kids "sausage meal" I was shocked at seeing which looked like cheap shop bought skinless sausages that was basically chucked in a fryer with some chips and even more shocked that they charged me a fiver for that appalling quality as I'd have been cheaper buying the sausages my self my expectations was a BATTERED sausage and my disabled son was and still is very upset he never got a meal as he refused to eat it !! it smelt rank also !! called lorenzos to complain and got very cheeky woman on the phone saying " we haven't had any complaints before and that the way we cook our sausages !!" asked to speak to a manager and was told " oh there's no manager in tonight " APPAULING CUSTOMER SERVICE WOULD NEVER BUY FROM HERE AGAIN NEVER !!! AMD THERE KEBABS ARE NOT COOKED RIGHT EITHER !!! AND YOU YOU HAVE TO MAKE THEM YOURSELF !!

So basically i had ordered from here, the next thing i do is call them back asking what are they doing with my order she never even asked for my address anyway that was before i ordered i had called them back asking where is my delivery and she said it's ready for collectiong, i know deep down i said i "Delivery"

Ordered a vegetarian dish, they mixed up my order and refused any responsibility. Incredibly rude, customer service. Not helpful as we were polite and would have accepted a new product. But told no, no to a refund. No store voucher. Nothing helpful at all. It was an expensive order but would have cost them pennies to make. Lost a loyal customer. I suggest a new kinder approach to dealing with customers.

Went in this evening, three members of staff working and looking very unmotivated and didn’t look like they wanted to be there... When I went in I was approached by 2 members of the team who looked indecisive about who was going to serve me. When I had ordered I asked roughly how long it was going to be! The reply was 2 minutes which alarmed me slightly about how fast they cook there food. When the food was cooking I waited outside to allow any other customers entry to the building. When my food was ready I was whistled in and the staff were pointing at my food on the counter. Can I please express that I am not a dog and do not appreciate being whistled at, A simple excuse me would of been better.Unless customer service improves I will not be back

The pizza we got was so good, or the Margarita at the least, would definitely go again to that place!

My son fancied a spiced chicken burger from this establishment on Saturday 29th Aug.He duly ordered the said chicken burger, no salad and waited 20mins for what you wouldn’t feed a dog.To say there was any chicken in the thing is far beyond me, most likely scrapings from the factory floor with no spice to it.£3.50 for what I could have given to somebody in the street rather than give to these robbers. Don’t use, appalling!!!!

Bought a £19 pizza to celebrate brothers 30th, asked for no chicken no meat and veg instead. Got pork pepperoni. Called to ask if they could do anything to help as we are Muslim and cant eat pork, Straight no from them. Won't be back, very rude on the phone too.

We went in today for a carry out. The Owner just waved us away and said “online only” in a very gruff manner. I thought that was very rude. We didn’t reply just walked out. Courtesy and good manners don’t cost anything. I will never return.

We went there New Year’s Day as nothing else was open. I had a chicken bursa which was like no kebab I have ever had. I asked for it to come with no mozzarella???? (On a kebab!?!?!) but was told that was how it came. My wife had a really dried out burger with no salad. We even went back 2 days later thinking nowhere could be that bad, surely? How wrong were we. Again 2 dried out burgers. They even asked us if we would like salad. We said we did yet they still didn’t put any in!! Incompetent doesn’t even begin to describe the staff in here. DO NOT WASTE YOUR MONEY

Visited here last night. Ordered a pasta dish only to be told they didn’t have any pasta today. Ordered a chicken bursa instead. Took it home to eat it and the chicken was raw and pink. Absolutely disgusting.

Arrived here at 1140 advertise to 12 were close already was told tough luck not happy normally valued customer

My son's name is Lorenzo and his favorite food is pizza. It was ok fast food. No complaints from our family.

In Ermangelung anderer Lokale haben wir uns hier rein getraut und wurden nicht enttäuscht. Die Fish&Chips und die Pizza waren echt ok und haben keine 5min gedauert!

Some of the best pizza in town the burgers and kebabs are great to, highly recommend it's well worth a visit!

Just had the most amazing spicy meat pizza! Honestly the taste was lovely. Fresh and so many flavours. Best pizza i have ever had

The pizza's are lovely and fresh.. burgers are tasty and kids always enjoy there meals. Would recommend!

I make this review as a complain about the food which I had yesterday at Lorenzo restaurant in Nairn.So basically I had fish and chips and I can tell you that was not a good experience at all to be honest !The butter which you make fish with was Very bad and also I could easily tell by the colour and smell that the oil haven't been changed in weeks!!!Was the first and last experience at Lorenzo restaurant in Nairn for me !I was lucky I don't got Sick from that and I'm not the only person complaining about their experiences with fish and chips at Lorenzo restaurant !!!Please be aware !!!Regards Constantin

Twice iv had chips and onion rings here and very fresh and pleasant staff really liking this place whilst on holiday.

Ordered a Donna Kabbab totally tasteless just like eating cardboard. Avoid like the plague! It was so bad even the dog wouldn’t eat the meat!

Visited Lorenzo at 8pm on a Friday evening. I was set for pizza, my son selected a pasta dish. To our absolute amazement we were advised by staff that they had run out of pasta!! Yes, run out of pasta .........some Italian!! Did staff not have the gumption to nip to the Co-op 50 yards up the road to obtain some, no they were happy to lose us to the Fish & Chipper next door! Come on Lorenzo, sharpen up a bit!!

Tried to order pizza for over an hour with no reply on the phone. They either ignored or answered the phone by just leaving off the hook to hear everything going on in the shop with no reply.

Very often get a kebab of chicken burgers which are great you can eat in if you wish and there cakes look fantastic