Lock & Quay in Thurrock

I went here today post COVID. It was busy as they are participating in the Eat Out to Help Out Scheme in August 2020. The souvlaki was up to standard - I had the chicken in a wrap with a few chips and salad. The waiting time was good compared to other restaurants in the Food Court. The thing that let it down was the lack of sanitisation of the tables. I sat for half an hour eating my food and not one member of staff came round to clear or wipe the tables. I did my table myself with my own tissue and sanitiser. I think they should be more particular especially in these times.

Shocking. We come in and sit down. Ask the staff what the options are for gluten free. Get told that “yes we can do almost anything and have gluten free soy”. Half the party order whilst the gluten intolerant try to work out the menu (we were told there was an allergen button on the QR code menu). But no. No gluten free list on the app. Manager came over and said - “no, you were told wrong, we don’t have gluten free soy”. Ask how to find on the app and are told “have to open and look at allergen list for each in turn”. Manager also tells my wife that “there’s lots without gluten”. Well I beg to differ. Look at the menu. Hardly anything without gluten. Perhaps a salad and some edamame beans. That’s about it, Really NOT at all allergen friendly. And rather rude and dismissive treatment.

We tried waffle and milkshake. It was amazing and the lady gave me extra toppings. My family enjoyed the food. Will visit again.

My sister booked a table for a family event and was told they couldn’t seat us at 7:30 pm and if we could book for 8pm instead. We got there at 8pm and the place was empty. It was poorly lit, cold and the staff were rarely seen. The menus were dirty, and on the rare occasion when staff did make an appearance we were told that all prices were £1.50 more than what it says on the menu. Also there are no drinks on the menu and we were told to bring our own. The cutlery, which was very slowly handed out over a 10 minute period, was not clean. We were there for 30 minutes and no one bothered asking if we were ready to order. We left without ordering.

This was a very efficient and clean restaurant. Good job team!