Lock & Quay in Thurrock

Oct 2023 Not busy Sunday noon, had to wait for nuggets to be fried, but wasn't too long + they were freshly fried. April 2023 Order fulfilled quickly, contained all the items I ordered. All good as expected. July 2022 Was a lot busier. However, I still got my order in good time. No mistakes were made with the order. Feb 2022 Ordered at counter, was quick to serve, and food was just as expected. This was at a quiet time 10:30 on a Sunday. The restaurant was clean. Update Dec 2021. A full refurbishment has been completed. My experience this time was a bit worse, I ordered ahead thru the app. However, the staff member I went to didn't seem to know what they were meant to do. They gave me a receipt, but it appears that they were meant to get my order immediately, so I was waiting, but eventually I asked about it after 10mins of waiting. The manager staff member sorta rebuked me when I just said I was waiting. How was I meant to know your process of dealing with an app order? So maybe you could train the staff properly to deal with all situations they could be in. Jun 2021 This burger king could do with an update/refurbishment. The service was a bit slow at first as there was only one person at the till. I could see the manager visibly telling others that there is only one, where is the other person... When I did get served, I had ordered online, and so my order was already ready. Was not too overcrowded

How is it acceptable or even possible that ikea are serving such low quality food with poor levels of customer service. This type of food reminded me of a primary school in a deprived area. Can't even say its low quality reflects the price because the price is way to high in comparison to the quality. Food was cold, dry considering it was supposed to be a hot meal. Only thing I enjoyed was the coffee only because it was hot!! Never ever again.

I tried first time here, really it's amazing and value for money.

We went into Pizza Express at Lakeside tonight for family dinner. We’ve had an excellent experience at the restaurant. Food quality was great, the ambience of the restaurant was pleasant and nice. We were served by a young waitress Hannah, she was friendly, well mannered and attentive. Great customer service. We will definitely be back.

Have been to this lovely welcoming pub with my husband,friends and family on a few occasions and I must say the staff are very attentive and the food is always spot on. Will definitely recommend