Lock & Quay in Thurrock

I went here today post COVID. It was busy as they are participating in the Eat Out to Help Out Scheme in August 2020. The souvlaki was up to standard - I had the chicken in a wrap with a few chips and salad. The waiting time was good compared to other restaurants in the Food Court. The thing that let it down was the lack of sanitisation of the tables. I sat for half an hour eating my food and not one member of staff came round to clear or wipe the tables. I did my table myself with my own tissue and sanitiser. I think they should be more particular especially in these times.

I ordered lemon chicken the sauce was like a blob of jelly and the chicken was dry because of not enough sauce won't be ordering again only ordered after reading the reviews and my nearest one was closed

Food was atrocious. Arriving leaking out of the containers, naan bread wasn't tasty and a job to chew. Main dish was nothing I had ever tasted before and not in a good way. No flavour, meat like dog food. I will never ever order from this place again. Don't waste your money like I did.

Shocking. We come in and sit down. Ask the staff what the options are for gluten free. Get told that “yes we can do almost anything and have gluten free soy”. Half the party order whilst the gluten intolerant try to work out the menu (we were told there was an allergen button on the QR code menu). But no. No gluten free list on the app. Manager came over and said - “no, you were told wrong, we don’t have gluten free soy”. Ask how to find on the app and are told “have to open and look at allergen list for each in turn”. Manager also tells my wife that “there’s lots without gluten”. Well I beg to differ. Look at the menu. Hardly anything without gluten. Perhaps a salad and some edamame beans. That’s about it, Really NOT at all allergen friendly. And rather rude and dismissive treatment.

Of the three in the local area, this is the only one that delivers the right order on time and hot