Burger King in Thurrock

Oct 2023 Not busy Sunday noon, had to wait for nuggets to be fried, but wasn't too long + they were freshly fried. April 2023 Order fulfilled quickly, contained all the items I ordered. All good as expected. July 2022 Was a lot busier. However, I still got my order in good time. No mistakes were made with the order. Feb 2022 Ordered at counter, was quick to serve, and food was just as expected. This was at a quiet time 10:30 on a Sunday. The restaurant was clean. Update Dec 2021. A full refurbishment has been completed. My experience this time was a bit worse, I ordered ahead thru the app. However, the staff member I went to didn't seem to know what they were meant to do. They gave me a receipt, but it appears that they were meant to get my order immediately, so I was waiting, but eventually I asked about it after 10mins of waiting. The manager staff member sorta rebuked me when I just said I was waiting. How was I meant to know your process of dealing with an app order? So maybe you could train the staff properly to deal with all situations they could be in. Jun 2021 This burger king could do with an update/refurbishment. The service was a bit slow at first as there was only one person at the till. I could see the manager visibly telling others that there is only one, where is the other person... When I did get served, I had ordered online, and so my order was already ready. Was not too overcrowded

Clean establishment, good friendly service, excellent food.

Restaurant looks amazing nice and fresh food great costumer service

Good customer service. Much better than the McDonald's next door. Hot and fresh food.

Really nice place to eat, a good range of food available and decent location. Didn't take long for food to arrive and all was nice and tasty.

Cheap and cheerful. Consistent. Recommend to everyone.

Best burger king around . Excellent customer service and very clean place. Hot food. Friendly service

Outstanding service! The staff was attentive and helpful, making my experience exceptional. Huge Thanks for Brajesh and Teams.

One of the few Burger Kings left with a working milkshake machine!

Food was fresh and served on time. Good customer service, would recommend to others.

We went to the drive thru but had an issue ordering on the app,where the app could not find the restaurant. Saif who was on the headset told us the drive round to the window and he helped us to order- he even tried to set it up on the app for us and apologised for the glitch/issue- eventhough it was not his fault. He was polite and went above and beyond to make our service great. Thank you Saif!

You don't get what you see but good flavours

Best place, clean tidy, quick service and not busy at the time we went

Went here on my lunch break today, the guy serving me was very polite and helpful and helped me pick an item based on my dietary requirements. My burger was fresh, the place was clean and my food was prepped quickly. 10/10 experience would recommend 👍

All ways better than McDonald's

No bacon or cheese in my cheese and bacon Royale.

Worst restaurant ever, worst customer service and manager ever. I like burger king but this one was a big heartbreaking experience.

Was estimated that the order would be with me for 7.40pm but arrived at 7.25. Driver was very polite and pleasant

Best burgers around, in my opinion. Also, make sure to download the app for extra special discounts and offers. Home delivery is available too.

Delivered over an hour late. They called to cancel the order so I cooked instead. Have already cooked and eaten and then they deliver and the order is wrong.

Driver with very good manners 👌

They sell the thickest milkshakes in Thurrock.

Very happy with the swift professional service and clean place. Food was awesome. Many thanks BK- The KING of burgers!

Friendly staff, food was hot, place was clean and tidy.

Not too bothered about late delivery time. Food was tasty and still hot. Meal deal was a good price.

Burgers are more interesting than McDonald's in my opinion. Service is good in this branch, but drinks machine is always out of options and a bit annoying. Could be improved...

It’s lovely food and tea members are very quick and helpful.Just need some refreshments like toilets.

Amazing service fresh whopper this is one of the best burger king in essex😎😎😎

Fresh and hot food Nice environment

Highly recommend this Burger King for its splendid customer service and atmosphere, the staff are very friendly.

Perfect location very clean restaurant most amazing food and service 100 out of 100

Great environment and food. Very pleased.

Absolutely disgusting will not be returning. None of their staff can speak word of English so rude will never come here again. Food is disgusting thrown the whole lot out.

Very accomodating manager. Was very helpful with our order. Everything was fresh

Ordered food 20:30. System eta updated to say food being prepared with driver at BK 21:00ish. No food came. Orderstatus same 22:15. No attempt to contact me so couldn't order elsewhere. At 1:15am I receive delivery email. Complete farce - not happy.

I recommend very clean speed everything you want

I’ve received the completely wrong order got nothing I actually ordered

Fantastic place to visit we had enjoyed the day at the restaurant. Friendly and welcoming.good value for our meals.great food. Home of whopper

Lukas on drive thru was absolutely amazing give him a raise so kind and is enthusiastic

First time burger king. Was actually pretty good.

It's Burger King. Does what you expect.

Our go to place when we go shopping around the area

Had a burger from the saver menu was really tasty

My partner and I came here yesterday, the food was good but the service was amazing! I want to point something out though, I noticed alot of a disrespectful people being douc*es just "cause" towards the staff. It was heart breaking to see that at the minimal sign of respect and politeness towards the staff they seem to brighten up, like if this was not done often enough.

Food was delicious and tasty. The service was also exceptional.

Food would be nicer if it was warm. Driver was not paying attention when was looking for address

Lovely staff, good food, fast service and clean environment

Toilets smell like a multistory carpark stairwell

food arrived hot and on time and wasn't bad at all

I just buy coffee, my partner will eat the burgers, like all these places it's a pretty soulless partially automated experience.

It was excellent store . Good food so freshly made burgers. Compare the other similars i would say this is one of the best I have been so far.

Exceptionally rude and unhelpful manager, declined to serve us boiling water to feed a newborn, disgraceful.

Place was rammed, queue for ordering was all over the place and it was really really busy had to wait ages for the food. However, when it did come, it was good.

Very friendly staff. You don't wait too much for your food :)

I recommend this place for anyone who is seeking for good food and excellent service. I had a very easy time navigating the store and the kiosks. The manager at the time (Bragesh) was also very friendly and provided very good customer service.

had a great time with delicious food 🤤

Great food at a good price, the staff are super helpful especially the management. Brajesh was great

Ordered food online through Just Eat, it didn't turn up, tried to ring the restaurant, Manager didn't pick up for 45 minutes, then told me not his problem is Just eats, very poor

Food never arrived - no one answered the phone - 30 mins calling

Everything was hot and delicious

No problems, served quickly and food was hot. Did the job for a quick lunch

Much ado about something. I was pleasantly surprised by the quality of the burger and the speed of service. The tables were clean which is always a nice touch. For the first time I ordered no cheese and they made sure there was no cheese but still maintained the rest of the condiments

perfect place for food and music 🥰

Highly recommend. hot and fresh food. Loved it! 😍

Glad I can now get this on just eat

Chips were dead dry. Chips need changing as we just throw them away. Please do different chips as this lets your meals down x

Food was nice and hot, friendly staff quick service

Delivery took an hour from ordering no updates given poor service

Great store appearance, ambience, was cool. Snr manager Niranala was quick to assist and get my order done. Lovely and soft spoken with a warm shy smile. Your good is yummy, keeps me coming back

Extremely understand when odering

This restaurant is very popular and clean. The staff are friendly the food is hot and fresh We always vist this store

I've lived in Australia, South Africa, Portugal and the USA, and today I had one of the most revolting Burger King meals I've ever had when compared to those countries. Order no. 62 at about 12H45pm today. The fries had no salt, the chilli bites were clearly frozen and then cooked and the patties (ordered the double bacon whopper) looked like a flat piece of rubber from the soles of my shoes. Disgusting! I couldn't finish it. It was a total waste of £15. I'll never be back. Time to up your game folks, that sucked!

Best Burger King in the country. Better than any other Burger King about. Freshest food, cleanest restaurant.

I got a hot chocolate but it wasn't nice. It felt like drinking hot water with limited chocolate powder.The burger that I got had an old lettuce inside.

Fresh food and great environment

I had a Classic Double whopper with cheese meal. It was fresh and the cheese melted very well. Clean tablel and Friendly staff, definitely recommend it.

Toilet is disgusting! Overpriced

Easy place to use. Food was ok but they only serve what the locals cal 'bergars'

A little painful to be honest, there were very few staff on duty and food was very much NOT "Fast food". This might not be the norm, but I wasn't impressed on this visit.

Used the app to order, it was on a Saturday at 2pm, my food took over 15 minutes to arrive from my order time, they were busy but even so, not exactly fast food

The food was delicious and came on time.

great food at nice environment .. 😋

Nice and clean place excellent service

Ordered at the drive through, although no one behind me asked to go and park in the car park and wait for the food so it didn’t affect their drive through times!

Lunch time rush and you are not ready for customers , surely you should have food ready to go this fast food ! Waiting 17minutes for your food to be cooked and then brought out to the car isn’t acceptable !

Went to get a whopper got it on time food was hot and fresh brajesh was a nice guy

The best burger king miles around it is very clean, the food is hot and fresh, we visit here twice amonth,

Whenever I'm at Lakeside, I always stop by and get a menu. This place is better than the branch inside Lakeside Shopping Centre, at least it's quieter and more comfortable. Additionally, when the beverage fridge is within your reach, you can get a new one whenever you want.

Missing my drinks and nobody is answering the phone there!!!!!!

Excellent food and service ⭐⭐⭐⭐⭐

I like to give my experience food wasn't great yeah I looked alright. I bought a doritos meal and got food poisoning. So I like to thank you for that. Not going burger King AGAIN !!!!!!!

They delivered to the wrong house.

It was okay. Dorito chicken fries were soft, should be crispy really and it's very expensive, 45 pounds to feed two adults and two kids!

Rajat! After years of coming here, what a helpful, friendly positive employee!

Great restaurant, clean and tidy.

didn't even get my food shocking service

Went here on Sunday 7 January, my wife and I had whopper meals and the kids had nuggets. And my wife and I have been ill all night, only common factor being those burgers.

In our area, this is the nearest Burger King branch, and we are quite satisfied. Sometimes our children want to eat burgers, so this place is our preference. The prices are much more reasonable compared to the past and more economical than other fast-food places. Additionally, we've had the opportunity to talk to the manager several times; he welcomed us warmly and promptly resolved any issues. Recently, they have done some decoration work, further enhancing the atmosphere of the place. We enjoy going there and highly recommend it.

3 hours and even driver said 100% you will get refund. But No I didn't after 2 emails no response. Will never use again now. Unacceptable

Had no beef, so had to order chicken or veggie. The toilets were disgusting and the drinks were flat.