Leonardo Hotel Plymouth - Formerly Jurys Inn in Plymouth - Phone Number, Reservations, Reviews

Fantastic location, very friendly staff, clean hotel with a car park. The rooms are larger than most, the bed was comfortable and clean. I would use this hotel in future in Plymouth..

Lovely hotel. The smell when you walk in is so nice. Modern look. Staff were great. Perfect location, everything in walking distance.

Good place to stay for a couple of days. Rooms are comfy and clean. However, 16 pounds for breakfast is a little to expensive for what you get. Think that you can get better options around the hotel.

Best hotel in Plymouth with a great location and ambiance.

There was a car accident on the highway yesterday evening and there was a huge traffic jam. We arrived at the hotel around 11:00pm. We were already very tired and just wanted to take a good nap. However, because the air conditioner would turn off automatically, I would wake up from the heat every hour and had to turn the air conditioner on again. ; There was water on the floor of the toilet for a long time. If I didn't clean it, there would be water leakage. After I wiped it, there was water again. The sound insulation was very poor. At 8:30, someone tried to open the door of my room. I was shocked. I reported the incident to the female staff at the front desk and the maintenance staff It was a problem with the computer version of the head office. The air conditioner would go off automatically. I didn't want to have to get up every hour to turn on the air conditioner for the next two nights, so I asked if I could cancel the room for the remaining two nights and get the money back, so we could move to another hotel. The waitress readily agreed and said that the refund would take 5-7 working days, and she was very sorry. So we immediately found another hotel, picked up our luggage and checked out, and the manager (Ben ), there was no refund. The female staff member who promised us had already left work. At first, the manager didn’t even look at it. The female staff member wrote down the arrangements for us to check out, and asked us to ask multiple times for a first-come-first-served basis. That notebook, after reading it, I will not refund the money! Does your hotel have any integrity? What you promised doesn't count. If you didn't offer a refund at the beginning, I wouldn't book another hotel. Then I booked another hotel to show off my money, and you refused to refund me! My daughter tried very hard to communicate with the manager (Ben), hoping that he would understand that the female staff member agreed to refund our money before we transferred to the hotel. However, the manager looked down on my daughter the whole time, making her cry in embarrassment! Because she is young! ? Because she's Asian? Because she's female? Your hotel manager is very rude and racist!

Lovely hotel, really clean, great breakfast, comfortable bed and attentive staff. Location was brilliant, parking next to the hotel and discounted if you stay there. Would recommend

loely hotel in central plymouth. Rooms are clean and spacious. Windows open which is rare for a hotel nowadays and there is air con. There is a bar in reception and the staff and friendly with great local knowledge

Fantastic. Got a great view and even better sleep.

It's very hard to find parking and if you do its £10.00 every 24hrs

Fab location, clean rooms and friendly staff

Comfortable stay, nice breakfasts and good option for an evening meal

We were told the room was superior but clearly it wasn't. Our friend booked the same level room (superior) and it was almost double the size - both the room and the bed. I have also stayed in superior rooms before and it was not the same. Complimentary drinks were not provided in the room until the day we left - so clearly this was an after thought. We did raise this with the manager at the time and he refused to do anything. All we wanted was to get what we paid for, don't think that's too much to ask. Sadly this has put us off using this hotel again, but the location is very good for those who want to risk it!

It's now a budget hotel clean but very basic

It was a nice stopover after a week in the forests, all essentials in hand, comfiest mattress ever slept in a hotel, quiet at night, very dodgy parking though

Good hotel near the station and the Barbican district

Great hotel and fantastic price

Lovely staff from Harrison at check in to domestic staff ,,,professional courteous and very friendly ,room clean ,warm.

This hotel was an absolute steal. We paid £60 for a Friday night in a great location in Plymouth with breakfast included. The room was spacious, great sized TV and the usual tea and coffee. Only complaint was the duvet and pillow didn't feel like the best quality.

For this range of hotel chain, very bad experience and I ve been in another Leonardo's hotels. The trip was in February. The A/C was limited to 25°. When we get into the room, A/C was off, so the room was cold. Not a big deal, but on the next morning the room was proper cold, although I turned on the AC before I got into the bed. When I checked the A/C it was off. I spoke with the manager in the evening and explained me that when AC reaches the temperature it turns off automatically and doesn't turn on again as soon as temperature goes low. Ridiculous for the price we paid. The shower curtain in the bathroom was with some dirty red spots, like blood spots. The bathroom floor wasn't good either. When the water drop out from the shower (despite of the shower curtain) the water goes in front of the toilet and doesn't drain, it just creates a puddle. Very annoying early in the morning to put your foot in cold water trying to use the toilet. Breakfast....the hash browns were burned both mornings, although I complained the first morning to the supervisor responsible for the breakfast. There wasn't very big choice neither for the price of £15 per person, per night. Definitely not worth the money. Overall very bad experience with this hotel.

Very nice place to stay at Plymouth

Fabulous rooms, friendly staff, great service. Well positioned for the university and a visit to the barbican!

Nice rooms, good breakfast and excellent service. Definitely recommended.

Very close to the university and the center of the city. Excellent staff, clean rooms and very affordable pricing.

Nice and clean rooms. Friendly staff on reception.

Nice, shame they didn't have hash browns at breakfast.

Great place to stay. Staff very helpful. Only thing is be prepared to pay £10 to £12 parking with a short walk. Nit ideal if travelling alone with a few bits of luggage

Excellent accommodation, room spotless, comfy bed. Good choice of meals available. Serve yourself breakfast was very good. Staff friendly and helpful.

Disappointing!! Did two days of training here, and the room was tiny, poorly lit, and not very well set out. Lunch was a shambles on day one , with most of us ( having paid for a lunch to be included) ended up going out to grab food from the city centre. I requested clarity on parking two days prior and was sent parking info for a hotel in Exeter!! The coffee machine area wasn't kept clean by staff. No one seemed to be able to smile ( apart from the young lad who brought us our food and pitchers of water. The chef did apologise on day two, and food was vastly improved then, but overall, not a great two days spent here, so I wouldn't recommend a stay.

I like this hotel. Its clean and comfortable. Air conditioning and heating works. Robbie on reception is friendly. Short walk to shops and theatre. Cinema next door. Bed was comfortable. Would recommend.