Based on 220 opinions finded in 2 websites
Based on 220 opinions finded in 2 websites
Opinions
Food was delicious Staff friendly and very helpful Will definitely revisited
Barbara Thompson . 2024-04-13
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We order takeaway from the restaurant very regularly. The food is utterly delicious and generous. Great choices especially for vege options. Unfortunately for the second time, I found chicken in my vegetarian tofu noodles. The first time a while back, there was a full portion of chicken so I noticed quickly and had the meal swapped. Although the chef didn't believe me so we had to fish it out of the bin and send it back with the driver. This time I've eaten the full meal and then found 2 big peices of chicken at the bottom. I accidentally ate a bit of it and obviously the whole dish has been cooked with it. I've phoned to complain and received an apology. I do not want a free meal/refund etc. I just want the chefs to be more careful. I'm upset that after 25 years I've just eaten chicken. But if this had been an allergy or intolerance it could be very serious. I would like to continue enjoying the lovely food here as long as they are more careful. Would have been full stars if not for this.
Jane Bebbington . 2024-03-25
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Lovely food and staff. Only problem was that it took almost 2 hours to get our mains out. Yes it was mothers day but we dined early when the restaurant was relatively empty. Thai green curry was to die for! Took the leftovers home and enjoyed it all over again the next day 😋
Paula Urban . 2024-03-12
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Couldn't fault the service, really friendly. The food was lovely, we went for satay chicken and sui mai for starters followed by chicken pad Thai and chicken cashew. Would have like the chicken cashew to be a little more spicy, however food was tasty overall
Wayne Phair . 2024-03-11
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This place is incredible (so much so I’m making the effort to leave a review). Second takeaway and both have been fab. Food quality is superb: so fresh and flavoursome (rice super light too). Would highly recommend the ‘Lemon Grass Surprise’. Can’t wait to visit in person!
Johnathan Garry . 2024-03-02
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The food is second to none. Had the special Sui Mai to start which blew my mind, and the pineapple rice was spectacular. Staff were also lovely to a fault. The best Thai food outside (and possibly inside) Thailand itself. Went again in February 2024 and if anything the food has got even better! The special Sui Mai is genuinely unbelievable and I had the Pad Med Mamuang with crispy pork belly for mains- Holy Christ, it was something else entirely. I could have wept with joy. Staff once again were so friendly and helpful. Officially my favourite place to eat in Liverpool. Please just go!
Ryan Govin . 2024-02-26
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Started off well, starters and cocktails where lovely. Got my main meal, and it went down hill. I had the pad krapaou, and it was inedible. It must have had about 20 birds eye chillies in it. I like spice, but this was ridiculous. It also didn't specify it was ground beef, when ever I go to Thailand, its always sliced beef. For the first time in my life, I had to send a meal back. And had to wait 25 minutes for a fresh one to come out, by which time my wife had already finished hers. When it arrived, I was very underwhelmed. Nothing like the authentic dish. Nothing was offered to rectify this, and was charged still full price at the end plus a 10% service charge which definitely wasn't earned. Bill came to 80 quid. I'm proper gutted as this was a birthday meal, and I love thai food. Wont be returning
Shaun Fowler . 2024-02-22
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Amazing food. Very authentic. Lemongrass Sautéed ribs are the best I ever had.
Karen Kenwright . 2024-02-21
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Servers can be a bit rude and add automatic 10% tip to your bill. Food is generally authentic though.
Roy Batty . 2024-01-21
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An utter disgrace. £15 for 3 plain small prawns and few bits of undercooked brocoli. £15.95 for 3 ribs. The special fried rice states that it's cooked with Mixed Veg, Mixed Seafood and topped with Roast Duck and Crispy pork for £15.95. Be warned. It isn't. If you want any of that you have to pay extra to add it on. If you were to add on that to make it up it would cost £26.95. For fried rice. £18.95 for a pathetic combo starter which had some random bone in the box too. A £60 takeaway that barely fed two adults. Extortionate prices. Avoid. So in response to the owners. This was fried rice not white rice. The ribs were wrapped in banana leaf which i removed for the photo to show the quantity. Do you also belive the prawns and combo starter arent from your restaurant too or just those two dishes? Trying to blame Uber for delivering from wrong restaurant is embarrassing. I called the restaurant directly at the time and discussed the issue. They were apologetic to be fair and sent more ribs after a heated discussion and said i could claim a full refund from uber. However, uber will not grant a refund based on this. Further response to the owner: I can absolutely guarantee this is your food. I have the receipt to prove it and I called yourselves at the time and you sent some replacement food. Are you suggesting the Uber driver got that from a different restaurant too? Utterly embarrassing that you continue to deny this is even your food and blame the delivery driver.
Andrew Laird . 2024-01-18
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Mixed opinions on this. 2 out of 3 of the group enjoyed their food. one not so much
MD . 2024-01-18
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Fantastic food and great service. Definitely worth a visit.
Michael King . 2024-01-13
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Waited 2 hours for our meals, and then it was a little chaotic when they brought the meals to the table. Additionally my meal arrived once other members of our party had finished theirs. The food was really nice, just a shame about the service.
Susan Fletcher . 2024-01-08
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Ordered a take away from Lemongrass tonight and both myself and my partner were extremely disappointed. There is nothing authentic about the food. The Thai rice I ordered was grey, greasy with no colour (veges) or texture. Chipshop quality for a restaurant price. Partner had Thai red curry which was clearly just flavoured with what tasted like shop bought paste. To top it off - we got about 8 prawn crackers for £3.50 and the vegetable spring rolls were raw and doughy. Wouldn’t recommend and would not return.
Michelle Cooper . 2024-01-05
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The lamb curry was too nutty. The service was top tier and the atmosphere was buffery music, loud poppers.
Edmund Wong . 2023-12-16
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-Sticky mango rice is delicious. I give this five stars and highly recommend. -Tomyam mixed seafood fried rice is too salty. -The Mixed Platter was £18.95 and I felt there was less variety or quantity of dishes than in other restaurants 🤔
vv . 2023-10-09
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Been a few times but tonight was awful, messed up the order, still added service charge and although they apologised i've come away from my birthday meal frustrated and disappointed.
Steve Carpenter . 2023-08-08
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Had such a wonderful sunday dinner! First time but definitely not the last. Tom Yum soup soooo good! Also salt&peper calamari realy nice. Had seafood pad thai and pineapple friend rice with chicken was definitely really nice!
Evelina Kubiliute . 2023-07-30
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Have been several times and ordered delivery multiple and after visiting I have to say the service standard has dropped tremendously since the first in-restaurant visits. The new staff are not attentive and seem like they don’t know what they are doing. The spring rolls came out super tough and there were a few slimy uncooked prawn crackers on our portion. Curry’s were great but I hope they turn things around with the service as it’s a great place with good food usually.
Miguel G . 2023-07-30
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Nice atmosphere and lovely settings but was a little disappointed with the food if I'm honest
Oke Akpogheneta . 2023-07-27
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Nice restaurant with decent food and a very nice atmosphere.
RadioactiveChilli (RadioactiveChilli) . 2023-07-23
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We ordered a takeaway from here tonight, and whilst I've eaten in and had very pleasant food I was left very disappointed tonight. One of the main meals was left out of the delivery, to be fair they made us a new one without argument which was ready to collect in about 10 minutes but when we did collect it, it was pretty soggy, the portion was stingy and nowhere near up to eat in standard. Sadly I've been left feeling let down and reluctant to come again.
Kirsty McManus . 2023-07-22
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What can we say.... excellent food & service.!
Manny S Gill . 2023-07-19
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Great Thai Food! It was my first time visiting Lemongrass Thai Restaurant as it was recommended by a friend. Thai food in the Liverpool city centre isn’t great so I went out of my way to try out Lemongrass. Lemongrass has a lovely interior design and feels very welcoming, it looks quite fancy but any attire is welcome as far as I’m aware. There is plenty of seating available with a variety of table spaces ranging from two persons to eight or more. The staff are friendly and accommodating although the service was a bit slow for my friend’s Mango Sticky Rice but I assume it was made very fresh which is good. There is also a service charge added on to the final total of the bill. I ordered the ‘Thai Green Curry with Chicken’ which costs £12.95 as an individual dish, rice is sold separately. Therefore, I ordered a portion of ‘coconut rice’ which costs £3.50 for a small bowl, not enough for one person in my opinion because there is more curry than there is rice. The green curry tasted great and it was spicy but not overwhelmingly spicy. I thoroughly enjoyed the green curry! I also ordered the Chicken Pad Thai which costs £11.95, it arrives with crushed nuts as a choice of topping if desired. The Pad Thai tasted great too, it arrived enveloped in a thin layer of fried egg. For dessert I ordered the Chocolate Marquise which costs £6. The chocolate marquise arrived very quickly and didn’t taste very fresh which suggests it was probably frozen and perhaps not handmade by the restaurant? Unfortunately, I didn’t enjoy the dessert and would not recommend it. Overall, the main dishes are really tasty and flavourful but I didn’t enjoy the Chocolate Marquise, maybe I’ll try a different dessert if I visit again in the future. I would recommend eating here if you want nice Thai food and a nice atmosphere but the desserts are probably a miss.
Richard Kwan . 2023-06-25
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Staff and menu very unclear about what was vegetarian.. ordered something labelled as vegetarian on the menu only to be told later that one of the dipping sauces contained chicken broth. Food was ok but expensive- only one side dish (plain noodles) was vegetarian.. Food was also very slow coming out
rachel pine . 2023-06-19
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Food is amazing, and staff welcoming and attentive. Recommended
Craig Carden . 2023-06-03
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Poor experience all round. Thai green curry for £13 does NOT come with rice. How do you suppose you eat such a runny curry without it? You have to pay an extra £3 odd for sticky rice (that came in a bag) making this a very expensive dish. Plus one bag (!) wasn't enough, had to order another. But it's nice right? Not really. It came luke warm - not microwaved enough? They took it and nuked it for us. Taste was overly sweet. Didn't have that restaurant/fresh cooked taste. Ordered wine - they didn't even open the bottle for us. I know it's not much but I've never been to a restaurant where the bottle is simply dropped on to the table. It only scored some points because my spicy udon beef noodles did taste quite good. Very spicy but not bad. Wouldn't go again.
Steven Jones . 2023-06-02
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Delicious Thai food, all halal! Been a couple of times now, lovely experience always.
Shazma Alam . 2023-05-10
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Great food, nice service and gorgeous family restaurant 😁
Daniela Chalasova . 2023-05-01
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Take away Pad Thai was very nice. Lovely decor inside.
Jenny Meyah . 2023-05-01
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Awesome authentic Thailand 🇹🇭 tastes. Food was delicious with every mouthful. Will be back.
Alan Williamson . 2023-04-29
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Delicious food! Everyone in the family loved it and we'll definitely return.
Joana Andre . 2023-04-23
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Ordered from uber eats as takeaway and the food was really nice and lots of flavour, lots of vegetarian options.but my partner ordered a special lemon fried rice and did find a very dark ginger hair in his food which was abit off putting.
Holly Macklin . 2023-04-21
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Really delicious food the starter of duck spring rolls was unbelievable One of our party went to the bathroom and said that they were very clean always a good sign Food was unbelievable some of our party had not been to a Thai restaurant before and were well impressed the food was scorching hot and there was you were given time to digest your starter before the next course from the well mannered helpful staff We will be back
J B . 2023-04-14
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Lovely food. It is the third time I have been here and every meal has been great. Always polite and attentive service.
mike Scanlon . 2023-04-02
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Lovely place, lovely food, really nice atmosphere. Just need an option of none dairy milk for the teas and coffee's.
bri ferg . 2023-03-30
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What a meal we had this evening at Lemongrass!!! Amazing and must say the best Thai Food experience we ever had… Must Try place beautiful ambiance too. It’s a Must try places!!!! We will surely be visiting soon…
the M twins . 2023-02-28
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Clearing plates before finished the course, the price at the end was different to the advertised prices (before the gratuity), felt rushed even though it was early on.
Matthew Campey . 2023-02-20
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Very beautiful restaurant, customer service was really good and the food was delicious! Loved the beef and the chicken, rice was full of flavour (we got the coconut rice). Would recommend for a night out! 😊
Amalia Otvos . 2023-02-09
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Excellent food, great service, friendly staff
Bren Smith . 2023-01-11
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We went for dinner on Christmas Eve, having had takeaway and been before, I was so disappointed with the experience on this occasion. My partner is vegetarian so we ordered the vegetarian sharing platter to start, when it came to him ordering his main course, it became apparent that virtually none of the main courses are vegetarian as they contain shrimp paste, with only a couple of options now available, he ordered a tofu stir fry. The sharing platter arrived, my partner took a bite of one item only to find out that it was a prawn and the platter was not the veg option but the classic meat one. So we sent it back and waited for the correct one. After a long wait it arrived and I can only describe it as some almost raw and flavourless vegetables covered in a greasy tasteless batter, it was so unpleasant that we didn’t eat much of it. Main courses arrived, I’d ordered a chicken pad Thai with extra prawns. When it arrived I soon noticed there wasn’t a single prawn and it was beef, not chicken, it also smelled and tasted very greasy and totally put me off eating anything else. The tofu stir fry was ok, but bland. Had it not been for the bowl of prawn crackers I had, I wouldn’t have eaten anything. They did remove most of the food from the bill so I can’t complain about that. I just feel they really need to step up their vegetarian options. I was baffled how they got our orders so wrong. So disappointed
Emma Macaulay . 2022-12-29
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Ordered takeaway and it came 35 minutes early so we weren't ready for it. Got on the phone and they recooked it and had it delivered it within 30 mins on a Friday. Very nice meal and thanks for sorting out the initial problem - much appreciated. Would order again.
Peter Charles . 2022-12-16
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A great place for a Thai meal. We stopped on our way to town. The food was excellent. I would use this company again.
Mike Adamson . 2022-12-13
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I had the softshell crab curry and it was fantastic. Recommend.
George Fasey . 2022-12-10
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Typical "Thai" restaurant, on the corner of "Russell Road & Smithdown Road" - parking outside was easy, easy access for disabled, venue is nice, food is very good and service is excellent!!! It was not very busy when we were there on a friday evening, so, not alot more to say really, apart from, would we go again??? - "Yes"!!! "Recommended"!!
stephen ghost . 2022-12-05
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Absolutely incredible, my new favourite Thai restaurant outside of Thailand.....where I really need to go back to soon, y'know, to calibrate the senses. 🙂 We went all veggie, sweet and sour and a massaman curry, spring rolls and incredible sweetcorn fritters for starters. All amazing. 👌
triff . 2022-11-30
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Had a lovely night it was my first time in Lemongrass, the food was beautiful and the staff so friendly, I will go back again. Highly recommended 👍
Christina Molloy . 2022-11-28
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Decent spot for Thai food. The food is nice, service was good and the restaurant was warm and comfy on a cold Liverpool day. Good chance of getting parked straight outside.
Vin Veron . 2022-11-27
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We tend to get a takeaway from Lemongrass which is always excellent. The only tip I would say for takeaway is that the delivery service can take quite a while, but the restaurant have online ordering which is much quicker to collect (plus I’m sure there’s a discount for collecting). We went to dine in on Saturday night and the food was even better than what we’ve had for take out. The staff are absolutely lovely too.
Danni Whelan . 2022-11-22
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Girls night out to celebrate birthdays, exceptional food. First visit for some diners, we will return to sample more choices.
Marlene Willcox . 2022-11-11
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The food in this place was lovely but I placed an order arrived to collect, gave my name and waited 20-30mins before being there was a system issue and my order was not accepted. They then told me that they would also not honour my order because they were busy. All in all waited an hour and a half only to have to place an order else where. I messaged them via social media (privately) to complain and I am yet to receive a response. Please note this was on Xmas eve so placing an order at half 7 else where was far from ideal. Meant to leave a review previously but have just avoided the place. Customer service is shocking if this is how you handle system issues and complaints (check your Instagram you will find my complaint)
Coral . 2022-11-09
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Can't put into words how bad the food was. Just unbelievably bad.
Judith Garrett . 2022-10-22
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A very unwelcoming & rude reception @ lemongrass, I called at 8.40 to check if restaurant could accommodate a table for 4, after having spoken to a staff who confirmed this was ok. When arrived 10 mins later we got dirty looks by angry staff with bright hair. Were told by another staff to order all our food at once even though the kitchen were not closing for a while. We were also given our bill and were prompted to make payment immediately as we were about to tuck in to our food. Extremely poor service. Safe to stay we won’t be returning.
Alexander L . 2022-10-17
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Disgusting service extremely slow service unkind people
Jas Helm . 2022-10-04
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Ordered a massive take away for a bunch of friends and it was the highlight of the night. Every starter and main meal was perfect, everyone absolutely loved every dish. Top quality food and great service too, had a 25 meal takeaway prepared ready spot on time, fantastic! Will be coming again, best Thai food in liverpool Peter 👍
Peter Brady . 2022-09-24
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Really nice lunch 2.course menu
Rohan Chitnis . 2022-09-02
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I recently went here with my family and we all would definitely come back! The staff were all super friendly and the food was delicious (i recommend the vegetable massaman curry)!!
Megan Stewart . 2022-09-02
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Nice food, nice atmosphere nice water feature, nice staff
Paul Hennessey . 2022-08-27
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got the tempura, duck pancakes, and duck curry. belter 👍👍
Jonathan Latimer . 2022-08-19
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amazing food,service and ambience
Toolsofdeath . 2022-08-18
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Absolutely gorgeous food and staff are really friendly. Our new Thai place for sure.
Paula . 2022-08-16
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I absolutely loved this place! Besides the really good food, every single person of the staff was truly some of the best I've ever encountered in a restaurant. I went for a starter of scallops, which came in a dish of four and each of them were really tasty, meaty and quite big. followed by the Singaporean vermicelli, suggested by Vish, the lovely waitress that helped us out all evening. Truly impressed by this restaurant, as you walk in, the nice vibes and cool interiors takes you to a different location.
F T . 2022-08-13
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Starters delicious, however mains were dreadful. Belly pork all fat, duck burnt, and generally inedible. Felt sorry for 2 staff that were trying to take orders and sort drinks. Will not be visiting again 😒 😑
Kim Goodwin . 2022-08-03
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Had our first date here just over a year ago and have been about 6 times since. Service can be a bit slow at times but the food always makes up for it
Rebecca Fahey . 2022-08-01
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Had a meal in restaurant a few weeks ago and it was fabulous. Just had a takeaway from there tonight and it didn’t let me down . Good was absolutely gorgeous, hot and delicious. Generous portions and as good as the restaurant. Will be returning very soon 👍
Sharon Neill . 2022-07-22
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Great lunch and great service....
Geoff Bradbury . 2022-07-10
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Very impressed with the quality of the food. Decent portion sizes to. Will be going back!
Mark Ashcroft . 2022-07-01
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Fab starters great busy staff nice atmosphere chilled special ribs gorgeous
Philip Webb . 2022-06-14
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Always a great food experience when I visit
Ivan Rubery . 2022-05-31
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Amazing authentic Thai food!! Super flavoursome and really good portions sizes. Great staff, really friendly and accommodating - especially for large tables. Gorgeous interior and I can’t wait to come back again.
M CC . 2022-05-28
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Yummy Thai food! Beautiful restaurant.
Helen P . 2022-05-27
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Very good service and food. Respectful and good manners to customers, would definitely come again.
erin dodson . 2022-05-26
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Lemongrass is a Thai restaurant with modern decor and an excellent range of choices on the menu. Thai food is always delicious and Lemongrass was no exception. Though a little pricey, its yellow curry and egg fried rice was a perfect blend of sweetness and spice. As for the service, the food arrived quite quickly and the waiter was most patient for the indecisive customer. I can say that for people with allergies, this establishment is very safe and caters to all consumers. My friends’ meals all contained peanuts so they took great care to keep my food separate, yet still brought it out with the rest of the food, so we could start eating at the same time. Very thoughtful touch. My only recommendation would be to have different menus for lunch and dinner. Perhaps have the lunch options a little cheaper too - I can’t say it is particularly budget friendly especially for students. “The Udon noodles could have been a little spicier” my friend also said. All in all, I would definitely recommend Lemongrass to anyone who wants a delicious meal in a beautiful setting.
Alchemi . 2022-05-07
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The food and service was amazing! The portion sizes are really generous, so well worth the price. Definitely will be coming back! 💕
Jemima Garrard . 2022-05-05
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Amazing service and Amazing Food, Meals where so tasty, the best Thai food I've eaten outside Thailand.
stephen smith . 2022-04-23
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Amazing food and amazing staff going again very soon. Most recommended
jon riden . 2022-04-08
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Best Thai restaurant/take away in Liverpool. Great menu and food. Easy online booking for takeaway, quick pickup times
Neil Scott . 2022-04-03
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Well worth a visit, amazing food and drink.
dav russ . 2022-03-23
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Spent £30 on 3 dishes here last weekend via Uber eats and we were so disappointed. The salt and pepper chips were undercooked, the vermicelli was tasteless. Wouldn't return based on the price alone. 😔
Loz Davidson . 2022-03-15
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Came here tonight with my boyfriend and had an absolutely amazing experience! The two girls who looked after us were just so lovely and the food was unbelievable. Can’t wait to come back xo
Kirsty Alexander . 2022-03-05
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Lovely food as always, not the cheapest. Would be good if they did a special menu through the week. Ribs are delicious.
Paula Sancto . 2022-03-01
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The food here is insane. I have never had better Thai food in England. All the chefs are from Thailand and make some incredible flavours
Josh F Smith . 2022-02-28
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Birthday meal out delicious food, excellent service.
Jackie Foster . 2022-02-24
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Not ordinarily a lover of Thai food, but this place has converted me. Only tried it out because we couldn't get into Maggie Fu, but this place is so much nicer. Be sure to try the ribs in banana leaf to start. Update: Been 5 times now and it's still great. Lemongrass special ribs are still great. Drunken noodles also great.
Andrew Rogerson . 2022-02-22
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Excellent authentic Thai food and a clean and very smart restaurant and facilities. Price is competitive, we found it good value for money. Highly recommended!
J Pollard . 2022-02-15
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Really good food in here. Will definitely be back
Barry Harker . 2022-02-02
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Lovey staff, love the cocktails, food spicy and decent, definitely go again.
Susan K . 2022-01-25
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Lovely interior and ambience. The dishes look like works of art - they taste as nice as they look.
Nazmul Islam . 2022-01-23
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I believe this is the best food I have ever had in the UK.
Rawad LAYOUS . 2022-01-23
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We went for a meal last night and we were both extremely impressed. The food was absolutely delightful. Full of flavour and fragrant. I didn't catch the waitress' name sadly but she was very helpful and recommended the Vermicelli noodles - which was absolutely superb. I left very satisfied... And very very full!!
David Corcoran . 2022-01-09
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Take out ordered, arrived 1.5 hours later than initially quoted on the app. Food was bland and greasy when it arrived. We were assured a refund for the wrong item sent, which didn't happen.
Chris Rudyard . 2022-01-05
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Best Thai in Liverpool!! Lovely staff and amazing food. The penang curry is fab as is the chicken satay starter but really you can't go wrong as all food is super fresh and well made with nice Thai spicing. Also really affordable!
Inês Soares . 2021-12-18
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Great food ..amazing staff 10 out of 10
David Bowers . 2021-12-01
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Fantastic absolutely would recommend, great food great people, can't wait to go back.
Stephen Smith . 2021-11-15
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just had special fried rice. On the website as including seafood but sadly missing from this?
A Google User . 2021-11-14
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Had takeaway from lemongrass today after being recommended to me by few people and was very happy , food arrived hot , best Thai takeaway we've had so far. Decided to go in next weekend to try it in the restaurant 😋
Kat (Katarzyna Wysokinska) . 2021-11-07
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Lovely food ,Lovely staff, just a Lovely place ,what more do you need 😊
Brian Edwards . 2021-11-06
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Tastless, bland and expensive. Dont bother,
richard beilinsohn . 2021-11-02
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What a fabulous place ! Came for my daughters birthday yesterday and the food was amazing ! Lovely staff too. Would highly recommend this restaurant.
carolyn tip . 2021-10-30
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Beautiful food. Lovely staff will definitely revisit.
Julie Staniford . 2021-10-11
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