Le Bistrot Pierre in Leicester

You had to see the funny side of our experience At Bistrot Pierre Leicester on 4/12/24, it was absolute facial, see the complaint I made. It was a good job we had a couple at Wethespoon before we went, wish we had eaten there as well. Good Morning I write to you in relation to a bad experience at your Leicester Restaurant on 4/12/2024.  We had booked a table for 3 at 17-00 for a festive meal, on arrival at the restaurant it was apparent that the staff on duty were very stressed and struggling to cope with what was not a very busy restaurant.  Having been seated it took some considerable time for a drinks order to be taken, which was 2 Mojito's and bottle of Merlot. It took about 15 minutes for Mojito's to arrive served with no straw and we were told that there were no straws. The bottle of Merlot did not arrive and we had to ask numerous times for this, which caused confusion amongst the waiting staff. The starters we ordered,  2x Rarebit and a Salmon Pate took around 30 minutes (the Merlot had still not arrived) the Rarebit was just about as described, but the Smoked Salmon Pate in no way resembled pate, it was a few pieces of what seemed like tinned Salmon with a sloppy sauce thrown on it, my wife said it could be described as "cat food milkshake" served with a tiny piece of bread, she had to leave her seat to take it to the young man who it seemed was in charge, he was seemingly shocked by it, and when told we still did not have our bottle of Merlot said that all the staff were new and had not been trained, also that he had only been manager for a couple of weeks. The wine did eventually arrive. Now main courses, we ordered 2 x Duck Parmentier and 1x Roast Turkey dinner. The Roast Turkey dinner was acceptable but I find it hard to describe the duck dish, it consisted of a few bits of meat, none of which bore a resemblance to duck, stranded under a thick layer of mashed potatoes in a thin sauce, accompanied by badly cooked frozen peas. I could not eat it and complained to the manager, who went to get the chef, she seemed highly stressed and said it was due to "supply chain issues". Enough said about the poor food, it did seem like we were in some kind of reality TV show or a recreation of Fawlty Towers, we fully expected a camera crew and Michael McIntyre to jump out and tell us it was all a spoof.  Joking aside, I have to say that just about all the other customers were having the same issues as us, and I felt extremely sad for your staff who were clearly overwhelmed and under trained in any aspect of restaurant service. The Young Man acting as manager did his upmost to rectify the problems but they were, in all honesty out of his control. We reached an agreement as to what we would pay for this meal. Just another point, the attached picture shows a pile of boxes under a staircase opposite where I was sitting, not a good look or in any way festive. Your thoughts would be appreciated. I did receive a reply from Danny at the restaurant apologising, but he clearly thought that 20% off and a bottle of wine was adequate compensation for a truly awful experience. I did reply to him asking for full compensation but did not get a reply.

I went with a group of friends as a Christmas celebration and we opted for the Christmas menu. Be aware it is turkey roll. The food was lukewarm, and if the carrots and parsnips were meant to be roasted, they definitely were not. We had no idea what the loosely based description of stuffing was. The pig in blanket was barely cooked, and the only thing I ate were the roast potatoes. I had those because I was hungry, but they were baked not roasted. If I was a chef I would’ve been embarrassed to let food like that go out to the tables. The staff did their best but they were clearly short of waiters and waitresses. When I emailed my complaint I was offered 20% of the next meal. Not even that would make me go back there, and I left feeling very disappointed, as did my friends. I do hope it improves in the future.

I enjoyed the food today but £12.43 for a single glass of house red (including a service charge??) is absolutely ridiculous

Greeted warmly by Wiktor (staff) and a table found in busy restaurant. Atmosphere nice and friendly and room warm. Quickly served with drinks and food by Wiktor who gave us all the alternatives for drink selection. Food very appetising and hot on arrival. Cooked to how I requested and presentation good.

I have visited Bistrot Pierre a number of times now and it is fast becoming my go-to restaurant. The menu is varied and caters for pretty well everyone. The food arrived in good time and was very good. Service was excellent throughout our visit. Being a city centre location parking is a bit tricky unless you know where you're going - I needed to use Google to direct me to the restaurant from where I had parked!

We recently ate here and still enjoy coming. Our recent visit didn't disappoint. Food was lovely and hot. Staff were lovely as always and we've seen so many over the 18 years we've been coming. The only downside is there is no bread and butter given, my kids loved that, and the 10% service charge added to the bill. 8 normally leave more that the 10% but I feel like I'm forced to pay that so I don't leave any more than that now. We will be back, we always are. Good work.

Lovely place, I had afternoon tea but recommend the usual menu too

Buena comida... sin embargo, obviamente las mesas se limpian barriendo restos de comida en los asientos y el piso y luego se ignoran: asientos pegajosos, papas fritas y servilletas en el piso. Además, los camareros parecen estar entrenados para evitar el contacto visual, por lo que cuando, después de 10 minutos sentados con nuestros platos terminados frente a nosotros, tomó un esfuerzo adicional para obtener alguien, la atención de cualquiera para obtener el menú de postres. Pedí la crema brulee y un expreso por la misma hora. El café llegó de inmediato, el postre 5 minutos después de que había terminado el café. Finalmente, apareció un spritzer falso en nuestra factura. Frente de la casa muy disculpado, pero ya era demasiado tarde para entonces.

Visited here early one evening with work colleagues... the food was delicious and well presented... we all enjoyed our meals very much. This was my first visit to a Bistrot Pierre and no doubt will not be the last.

Italian bistro in the city center with beautiful decor. A variety of dishes that will please every taste. The main dishes were delicious and filling. The only cold salad on the menu unfortunately disappointed us since it was small in quantity and without many vegetables. The warm salad was far superior! The service is very polite, although a little slow. What particularly spoiled me was the non-existent ventilation that is common in restaurants in England. There is no worse feeling than leaving a nice meal with all your clothes smelling like a kitchen. It is something that prevents me from visiting a store again.

Food was excellent, drinks expensive, service could be bette, set menu looks reasonable until the actual bill arrives, for 6 of us on the set menu 3 courses £254 with a discretionary 10% service change in the 254 which we SHOULD have not paid as items ordered were forgotten along with the jug of water…under staffed

Very Disappointing. I ordered a medium rare steak, arrived medium to well with a very watery sauce. I heard the pass bell three times before someone picked it up. The manager didn’t even approach the table a single time. He was there on the phone the whole time despite I was trying to have an eye contact to address the issue, he couldn’t care less. I’ve been here many times always been great.

Went out for food yesterday, Sunday. 2 waiters running around trying to take care of a handful of tables and a waiting time of around 50 minutes after ordering the food. Waited another good while just for 2 drinks when we ordered a refill, and didn't even get the coffees we ordered with dessert. Overall, very poor service and, considerably understaffed. Food was good, yet the portions were slightly disappointing in relation to the big plate given to you, presentation was great and really appetising.

Steak very tasty, the staff is ok, maybe short, at the entrance there were people waiting for a table from time to time, otherwise, the treatment was appropriate. I asked to pay by cash and the staff told me that they don't have any change,that's sad, the company decided this which is against law by the way.

Decor is very nice, low lighting, rustic french feel. Food was exceptional. Also great place for breakfast and open early on sundays!

Lovely meal. Delicious creme brulee for dessert.

Great food except lack of runny egg 6 stars otherwise a bit understaffed today wine choice not as good as Cote overall very nice pudding amazing

Consistently good food and great value for the money. Staff nice and lovely surroundings. Recommended.

Other than my Tart Tatin not being caramelised I would have given my meal a 4. My husband had the beef medallions but unfortunately they were inedible as they were so tough he couldn’t even cut them! He complained to the waitress and asked her to tell the chef. She did apologise but nothing was taken off the bill. We certainly will not be going back there !!

Very impressed.Quality food and service.Well priced

First time I've come across this chain and I was really impressed. I wish they had some restaurants nearer where I live in SouthEast.

New menu night, Tom the host was fantastic, Food Amazing. We didnt have starter but the Bordliase Beef was amazing. Another of our party had the Dory again amazing, massive piece of fish cooked really well. Sides of salad and dauphinoise were lovely. Finished with Blackberrys and cheese cake with amartto biscuits again amazing.

It was alright - hardly spectacular.

Although my wife and I enjoy French cuisine, this restaurant does not fit the bill. I think I would have enjoyed a chicken more if I picked one from Morrison's, and my wife's fishcake nicoise salad was completely bland and flavourless. You know the service is lacking when the waitress finally shows up to your table about 2/3rds of the way through your meal, and asks 'is everything okay, do you need anything?'

We visited as a couple mid afternoon on the weekend. This is our favourite place to eat & we have given 5 star reviews previously. This time around, the overall experience was below previous visits. It was pretty much empty with very little atmosphere. We were sat near the bar and so could hear staff conversations including management dealing with someone calling in sick for their shift. Easily avoided situation if the manager doesn’t have these conversations in the main restaurant area. The food was of good quality but in short supply, the starters were very small. 3 pieces of calamari on one and 3 small pieces of bread on the other was pathetic really. We had a ‘free’ bread board which was charged for. The drinks were good wine nice but didn’t get it get it until after food arrived, no water offered. Bill was incorrect at the end. Service wasn’t great. Wasn’t a terrible experience just nowhere near previous levels.

Good traditional French restaurant. Very good decoration. Very good food. Pleasant staff. I will come back with pleasure

Pre theatre visit. Went for the 3 course priced menu. Great value. lovely service. all had steak frites. Option wS pink or well done. Really would have been better just between the two as steaks were cold in the middle. Great creme brulé

A lovely bistro, hidden away from the busy shopping centre and the usual chain restaurants…great food and excellent service, highly recommended 10/10

Me and my partner went earlier in the year. The staff were great, service and atmosphere were phenomenal and overall our experience was positive. The restaurant was clean and we were greeted promptly. The food was presented beautifully and was pleasant to the eye however, I found it to be nothing special. I wasn't blown away and although the price is fair I was hoping for more. Overall our experience was positive, I just wish the food had met our expectations when it came to our pallet. Would I come back? Potentially. Would I recommend someone visit? Definitely.

Bistrot Pierre, Leicester 10th September 2024 My wife and I enjoyed the Soiree Gastronomique in mid September. The restaurant was very busy this evening though a pleasant atmosphere prevailed. The menu was interesting and the food was absolutely delicious. Our waitress, Millie, was professional, efficient and very pleasant, ensuring everything was just right for us.

The communication of the serving staff was not brilliant. Slightly irritated by the automatic addition of a 10% service charge on the bill, I do tip but I resent that it be assumed and automatically added, thus putting the customer on the spot to take it off if not willing to tip. Also, we had to wait an awkward amount of time to leave because they didn't acknowledge that I had paid a £10 deposit; it felt like they couldn't deal with such a simple situation. I was made to feel like I did something wrong, it shouldn't have happened. It was a good job I pointed this out because I would have ended up being charged £10 extra. The afternoon tea was nice though (minimalistic but nice)

Boryana was amazing, great experience!!

My wife and I have eaten in this restaurant a number of times over the past few years when we have visited Leicester but on this occasion were extremely disappointed with he quality of the food and will probably not return. We both ordered the Fishcake Nicoise for lunch and whilst the fishcakes were very good the accompanying salad certainly was not. The new potatoes were awful, very dry with black areas that had to be cut out. It didn't look like they had been recently cooked. The salad leaves were particularly withered and at home would have gone straight into our compost bin. The waitress was apologetic and said that she would speak to the manager although he never appeared to say that he was sorry that the kitchen had thought it ok to serve up such poor food to paying customers. How difficult is it to serve up properly cooked new potatoes that look edible along with fresh salad leaves. Obviously for the chef that prepared our meals too difficult or maybe the chef just didn't care! Not impressed at all!

Went for daughters birthday and it was lovely

Warm, welcoming restaurant with excellent, friendly service. The 6-course menu, the “Soirée Gastronomique” (2nd and 4th Tuesdays of every month), is an evening of fantastic value at £26.95 pp, but the Menu Pierre (2/3 courses for £18.95/ £22.95) is also good value. The £12 lunchtime mains are well worth a look, too.

Really nice experience. Pleasant ambience, good food, decent wine, average coffee (minor quibble) and reasonable cost

Everyone was so friendly, it was a really pleasant experience. Great gluten free options and helpful waitress which made the experience stress free, which is hard for a coeliac. The chicken was amazing, truffle chips where just truffle oil, so they smelt wonderful but didn't taste of truffles.

Another visit to a preferred restaurant. Great service and excellent food. Slightly different take on boeuf bourguignon well received. A good night.

Beautiful food, great service, perfect anniversary meal! We had the six course meal which was perfectly judged. Particularly compliments to Eryck our waiter who couldn’t have been better!

Excellent lunch here on Saturday. Staff were friendly and professional. The fixed 2 course lunch was excellent - baked camembert and then the fish cake. Lovely decor inside and good atmosphere. Very reasonable price for what we had. Will come back again.

Always a lovely tasty meal and such good value !

Beautiful setting. Lovely food.

We would normally eat here about once a month but haven't been for about 6 months due to the previous slow service and lack of food choice ie they had ran out of certain foods, however last night we went and it was back to its brilliant best, the food the service and the drinks were perfect the waiter who served us was fantastic, we didn't get his name but on our receipt it says zuza, I'm not sure if that was him anyway great night and back on our oncexa month trips 😀 👍 😉

HAVE BEEN GOING TO THIS RESTAURANT EVERSINCE IT FIRST OPENED AND HAVE HAD BEEF BOURGUIGNON ON MANY OCCASIONS. HOWEVER ON THIS OCCASION IT WAS DREADFUL, NO SAUCE OF ANY DESCRIPTION, THEREFORE VERY DRY WITH NO KALE AS ON THE MENU AND TOTALLY IN MY OPINION INEDIBLE. MY PARTNERS PORK MEDALLIONS WERE GOOD AND WAS TOTALLY DEVOURED. I SENT MY BOURGUIGNON BACK UNEATEN WITH A VERY CURT MESSAGE AS TO WHAT THEY SHOULD DO WITH IT. THE MANAGER CAME TO ASK WHAT THE PROBLEM WAS AND TO DEFEND THE CHEFS WHO ONLY DISH UP WHAT THEY ARE TOLD TO. IF THIS IS THE NEW BISTRO PIERRE WAY OF PRODUCING WHAT SHOULD BE A VERY FLAVOURSOME PLATE OF FOOD THEN THEY WILL BE LOSING CUSTOMERS VERY QUICKLY. THE MANAGEMENT WERE VERY GOOD WITH OFFERING ANOTHER DISH BUT THIS WAS REFUSED AND INSTEAD GAVE A GENEROUS DISCOUNT ON THE EVENINGS MEAL AND DRINKS BUT I WOULD HAVE PREFERRED S MEAL TO THE OLD STANDARDS.!!

I’m very disappointed, that was the best restaurant in town doing beef burgers , but not anymore, even the french fries become more like McDonald’s food , WHyyyyyy?? U RUINED IT ! The problem is they kept the price 😏

Service could have been a little quicker considering the restaurant only had 2 families and another couple when we visited, but the waitress was lovely, the food was great and the drinks were excellent!

Perfect meal and service. Lovely atmosphere and ideal for the theatre. We'll worth a visit. Don't forget to have the app. for the deals and rewards.

There's been mixed reviews for this restaurant recently, but we enjoyed very nice food and very good service. We arrived (without a reservation) at 12.15 and were promptly seated. We certainly couldn't fault the service, and full marks to the waitress who had politely returned to our table to collect our orders as we'd been chatting so much! We all ordered from the 3 course menu, and there was nothing but clean plates from us. Probably the stand out dishes were the Camenbert starter and the Pork Medallions. The Chocolate Pots went down well too! By 1, the restaurant was very busy - and at these prices I can see why. I'd happily eat here again!

Had a lovely afternoon tea with friends. The atmosphere & service was great ( as was the tea itself )

For a Sunday afternoon of fine dining one can't go wrong, when ones fiance plays golf. Starter and Main washed down by a lovely glass of pinot noir. Shame you don't do the lil stamp on the card anymore.. I've kept them just in case.cest la vie.

The service and food are ok. Mistakes made but quickly corrected. Not wheelchair accessible.

Amazing food and drinks, very polite and caring staff

First class all round. Thoroughly recommended.

Food was alright, but the waiter could not say if or when breakfast was on. They also did not make me feel confident that they could accommodate for coeliac disease/gluten free.

We went here before we went to see the Beatles food was a little bit more but was nice

Hit or miss, either a really good food experience or quite poor- I would reccomend visiting on a quieter weekday around midday-ish if you want to ensure the food is quality!!! The waiting staff are usually quite lovely but I would suggest to get some new chefs in or give them a raise!!!

The food was excellent and very reasonable if you had the menu of the day. Decent wine menu and very attentive staff. Thoroughly recommend.

Nice food & service, fantastic value for money especially if you use Club Bistrot Pierre offers

So it seems , they’ve changed the menu , not impressed , no beef Bourgogne included on the bistro menu .. opted for steak frites , a little ropey . And well sticky toffee pudding now is a Madeline with sauce on the top .. yuk .. I was not happy about these changes at all . Staff are always nice but our order went a wry , but I’d like to add apologies were made .

Often go as reputable restaurant. Food good if not outstanding. Pleasant atmosphere and reasonable service.

Lovely meal. Food was very good

It's really nice and i will be going back

I use to love this place, but not any more, food cold, staff clearing the table before we had finished, no atmosphere. Not like it was. Shame.

A lovely atmosphere, especially in the evenings. The food is routinely great and the service is as one would expect of a good restaurant. The prices are reasonable and it would be a great place to treat the respective other to a date night!

Good food. Early bird menu (before 5pm ISH usually) is a bargain (2 or 3 course fixed price menu with lots of choice). Good service. Good food. Offers in-app.

Went to the restaurant in Leicester. Fantastic service by Victoria served up some great food with a smile and conversation. Victoria was excellent. Thank you. 😊

We attended lunch on a Saturday afternoon for the Valentines 3 course meal. The food was mouthwatering, fresh and delicious, especially the crème brûlée. The restaurant was busy and we found the waitress attentive, not rushing us to free the table. Would highly recommend and will definitely be visiting again. Thank you 😊

The sea bass was beautiful made with love ❤️ good level of service would recommend 👌

Had the early v8rd meal deal and the food was outstanding for the money with good portion sizes

Still one of the better places to have a meal near the centre of Leicester

Amazing food and drink. Staff are always super nice. Hope to come back many more times

Very disappointed, we booked for valentines meal, received a confirmation email and then 6 hours before the booking received an email saying the booking had been cancelled tried calling and were told it was valentines weekend so they wouldn’t help. Dont book here you will be left with no booking at the last moment when everything else is booked up.

Lovely food and great friendly service

Brilliant food, couldn’t fault the service and very good value for money

Lovely food really enjoyed it here. The staff were great too

Lovely meal as always. Really good atmosphere. Restaurant is always up to date and welcoming. Food delicious and service with a smile. Merci!!

Oh my!! I always rave about BP. But it has now gone better. My usual starter yum, don't know what or who did that but the best I have had. Main, pork medallions off £10 menu, please keep it on menu. Then paris breast. Didn't know whether to to eat it or paint a picture. Awesome. And awesome staff too.

Excellent food at a reasonable price. I had mushrooms on a toast followed by a steak frites. And a beer to top it off. Very friendly service and nice atmosphere inside the brasserie. I highly recommend it.

Chicken Normandy is exquisite. Lovely decor, atmosphere, Malbec wine, and service. It's definitely worth a visit. Booking is advised.

Great for Gluten free as most meals can be adapted to suit this allergy. Nice staff, may have been a bit short staffed but we’re very friendly. Nice atmosphere. Just need to work on the coffee latte art! 😂

Food delicious but had to wait a long time to receive it.

Visited on a cold and windy Tuesday in January and was glad to find the place warm and welcoming on arrival. Great choice of dishes and I enjoyed every one. Staff all friendly and attentive. Never had to wait a second with an empty glass. Lime and soda a very reasonable £1! Only negative for me is it’s cashless which I’m against, but it wasn’t me paying on this occasion so can’t really complain. Couple next to me had the taster style menu available on alternate Tuesdays and it looked incredible. Great value too. Will be back.

Overpriced food of mediocre quality

Lovely friendly welcome, excellent service and delicious food. Definitely going back.

We visited today as a party 10 (8 adults and 2 kiddos) and the service was impeccable, Josh was great! The food was fantastic also and it was such a relaxed experience considering how many there were of us. Will definitely visit again!

Really delicious food at lunch today. Waitress came at appropriate intervals, offering menu, drinks and food. Me and my friend got lots of relaxing time to chat as well. Lovely decor, atmosphere, and very reasonable prices for top quality, well cooked food. Thanks

Amazing food!! Definitely go back a third time…this was our second. The Normandy chicken was to die for!! Very attentive staff. The only letdown was that the French onion suit was ordered as a main and it came out as a starter. The lady was very quick to come out and ask if we would like to have fresh one for as a main which shows true attentiveness. The price is very much in line with the quality of food. The atmosphere is amazing and nice and relaxed.

Smart modern place, lovely helpful can't do enough for you. Lovely food lovely time here

We were staying in Leicester for 2 nights and on the second night decided to reserve a table at Bistrot Pierre, we've been to other locations in the chain and had been impressed. As in other Bistrot Pierre's the decor is a bit quirky and, as you might expect, French in style. The area was divided up into a number of small 'rooms' which gave it a cosy feel. On a Saturday evening it was only half full but this is probably to be expected early in January. We were quickly shown to our table, the wine order was taken a few minutes later then about 10 minutes later our meal order. All very efficient. My starter of calamari was both a generous size and tasted fresh, far better than the rings you are often served. Our main meals of Normandy chicken, fish cakes and pork medallions were all very good - perfectly cooked, full of flavour and with well thought out accompaniments. For this quality food we thought the prices were very good value. Service was quick and friendly throughout, absolutely nothing to complain about at all.

Lovely restaurant, which felt very festive and relaxed. We visited for a pre theatre dinner and were not disappointed. I had the chicken and fries with a mushroom sauce, which was delightful. Restaurant was not too busy (as it was early evening), service was prompt and bill was reasonable. Worth a visit.

love the food here, lovely atmosphere and great staff. always have a good time.

Lovely staff Good food Relaxing venue

燉飯好吃，用薏仁取代燉飯米，菇類的香氣。氣氛佳，帶給我們一個美好的新年饗宴。

I've been here for some nice meals previously so it's a shame that I will be unlikely to return. We went here tonight and when we realised there was only a set menu for new years eve, we decided not to eat here tonight. The main issue was that the staff were very rude and blatantly ignored us. Secondly, £70 for a "4 course meal" - one of which was bread - is very steep. My parents often like going to Michelin star restaurants which charge a similar price for much better food and much much better service. Also, I've heard very negative things about management at this restaurant. I often see staff wanted notices outside so the staff turnover must be very high, if that tells you anything.

A great menu with a lovely interior and atmosphere at this restaurant. The staff were a little overstretched. An unfair service charge was added to the bill, but thankfully they were happy to remove it upon request.

Came for Christmas day dinner. Very easy to book online and good selection of menu incl vegetarian options. Service was excellent throughout. Food was very good and excellent portions! Nice selection of cocktails, wine and coffees.

Great place to eat. Good service and food. Christmas dinner was great Food a little pricey but well cooked

Another disappointing Christmas meal over priced best part the pudding. Only house wine as didn't have at least 5 wines that I asked for on menu.

Very disappointed. Table not ready.Ordered the Christmas menu and chose our choices over a month ago only to be told two of the desserts they hadn't got so little point in pre ordering. Half our starter plates were taken whilst the other half were still eating. Then we asked for cocktails but no one came to take our order. Bill was also incorrect. Food was nice but not very hot. Most of the staff pleasant but to us were not very attentative.Great shame as we normally love this place and were hugely looking forward to a family Christmas meal.

I have been a regular at bistrot for at least 12 years. So have tried so much stuff. But have to say roast gammon awesome BUT I want the recipe for the apple stuff. That I could eat from a jar. As always you are awesome.