Lavazza Flagship Store London in City of London, Westminster

Went in for a coffee and cake after a day shopping. Lovely decor and atmosphere. I was very disappointed that there were no crioche available in any of the flavours. We ordered a tiramisu instead. As an Italian I was horrified at what I was served for £14! It is made in front of you (tiramisu should’ve made a day or a few hours before to let the flavours soak in) the waitress laid a few biscuits in a dish, poured some coffee over them straight from the pot and a dollop of cream. We questioned the alcohol, to be told that they don’t use alcohol to not offend people who cannot have it. It tasted very bitter, we could not finish it. For that price, come on Lavazza, show Italian desserts in the light they deserve.

Accueil sympa. Possibilité de se restaurer rez-de-chaussée ou au premier niveau. Cappuccino a 5,50£ café Latte à 5£. Une adresse sans prétention a des prix moyens.

Cosy space with relaxing decor. Enjoyed the hot chocolates! A good place for meeting a friend, or for snuggling up with a good book.

I have visited the store yesterday around lunch time with my daughter. I had a coffee and she had chocolate crioche, which was brilliant by the way. The store is beautiful, after we have paid our bill we were on our way out and that point the manager (guy in a suit) raised his voice and asked if we have paid our bill. I replied of course I did you can ask your waitress and he went straight to him to ask if we have indeed paid our bill. I found it very unprofessional and insulting in a way for a place like that. I would never leave without paying the bill. Would I be returning back, possibly not.

We were wandering around looking for a good spot for coffee and certainly found one in Lavazza. The coffee was excellent, my wife's Americano was served with the hot water separate so she could add to suit her taste, which she was very happy with and I really liked my double espresso. Both so good we had the same again. We also had a Crioche each, which were lovely. The location is very good, and the service was both friendly, very helpful and efficient. The prices are higher than we would expect to pay elsewhere, but for a prime location in London are not unreasonable, especially given the high quality. Overall a very good experience and certainly one we will aim to repeat on our next visit to the Capital.

Ottimo caffè italiano (difficile trovarne altri in giro) bella location,elegante , pulita. servizio impeccabile. Lo consiglio

Super chic, beautiful decor, we opted for an espresso at the bar as Italians ourselves, magnificent coffee, excellent experience, best £6.60 we spent ever!

Superb , efficient and very friendly (sometimes a bit too over the top) service, wonderful location. Extensive menu of coffee and food. A very Hip vibe !!! Freshly squeezed orange juice, special pistachio cappuccino and toast with avocado. All superb. A tad pricey at £30.38p…. But definitely recommend.

In cerca di un caffè decente a Londra capitiamo per caso in questo bellissimo locale, che sembra una boutique più che un bar, poco distante da Soho. La proposta è molto varia, ma da italiani siamo alla ricerca di un semplice espresso fatto bene. Aspettative rispettate, molto apprezzato altresì cioccolatino e bicchierino d'acqua; ci sono inoltre italiani nel personale, in modo tale da poter essere seguiti al meglio, lo stesso è accogliente e cortese. I prezzi ovviamente sono abbastanza alti, ma in linea al contesto. Consigliato a chi cerca un buon caffè.

No service, understaffed. Sat down with menus and waited for 15/20 minutes - nothing. Not much point in having a flagship store with an expensive fit out if there is no service.

When I visit Torino I go to bars using Lavazza beans because when you're in Italy you have a very good idea what to expect from a Lavazza espresso. So when I discovered that Lavazza had opened a 'Flagship Store' in central London I thought it would be a good idea to experience a bit of Torino a little closer to home. I was wrong. The experience is nothing like the everyday Italian experience, though the store did remind me of another Flagship Store, which I didn't like, on Piazza S. Fedele, Milano. So is it fair to give such a low rating? On the plus side, my espresso was really well made and my plain croissant was also very nice, my affogato was excellent, the store was clean and stylish and the staff were all very pleasant. On the minus side, there were two blends of bean available, neither of which I've ever seen in Italy and neither to my taste - I like a dark roast without floral, stone fruit or citrus notes and use Lavazza Gran Espresso beans at home, having tasted them at a bar in Genova Brignole station. I was told my first choice of a vegan raspberry croissant wasn't available, the cinnamon roll contained nuts which my wife doesn't like, but this wasn't indicated on the menu and her cappuccino came sprinkled with cocoa powder, hardly the norm in Italy, presented without giving her the choice whether or not to have cocoa. The affogato took almost 30 minutes to arrive. I was surprised to be asked if I wanted a single or double espresso shot, even though a single shot is the norm in Italy, which prompted me to conclude that the store wasn't attempting to provide Londoners with a genuine Italian experience which I'd describe as single shot espresso based coffee, consumed rapidly at the bar with or without brioche before heading off to work in the morning or even the leisurely coffee with a pastry in the afternoon, waiting for the shops to reopen after lunch. It was a hybrid of a US third wave coffee chain and Italian style, without the laptops but with better pastries and even higher prices, aimed at the tourist market. It's pretentious, with three different areas for different experiences. It's special with matching premium prices, not everyday. You have to queue to be seated so I don't know if I could have had a coffee standing at the bar because I found the set-up really confusing. There were a couple of other things that detracted from the experience. Our initial table was in the south-facing window where the light and heat quickly became intolerable, though we were eventually asked if we'd like to move (while I was waiting for my affogato); I was informed that there was no hook for a bag inside of the toilet cubicles and that the toilet seat was broken in one of the women's WCs but I have to report that the men's toilet was clean. It could be so good if it stuck to the basics and offered different blends or styles of coffee as extras but I guess that wouldn't be 'flagship'. It's not my experience of Italian coffee houses (I prefer a station bar to Torino's Gerla 1927 for example) and I won't be going back. There's even an unpretentious Illy brand caffè a little further along Regent Street...

Just the best coffee and pastries in London. I had the Americano and pain raisin - both perfetto. I had to return the next day for the same. This beautiful cafe is in a great section of London, near Oxford Circus, across the street from Liberty Of London.

*Would not recommend* Horrible Service & Illegal/Unethical Payment Practices The service was incredibly bad. The waiter was clueless. He challenged me about wanting oat milk in my coffee, asking me very personal questions about my preference and how milk would affect my body. He told me it would be easier for him if I drank regular milk because he was new at his job. An hour later, the waiter interrupted our conversation to very matter-of-factly ask us about our ethnicities. When we answered, he said “OK” and walked off(?). After our food was done, a waitress told us to either order more food or pay the bill and leave as they wanted to make more money from other customers. The same sentiment could have been communicated in a customer-friendly language. When we agreed to pay the bill and leave, we told the waiter we wanted the bill to be split so we each paid for what we ate and drank. He said he understood, then brought a bill wrongly split into two random halves. When we explained this wasn’t what we wanted, he said he now couldn’t re-enter the bill, so we’d have to pay it that way, then send each other money. When I said other restaurants/cafes always did this for their customers, he called over the aforementioned waitress, who barked: “Aren’t you close friends? Why can’t you sort it out between you later?!”. When I told her she couldn’t ask us about the private details of our friendship and we wanted to pay for what we’ve eaten, she called over her manager. The manager said their payment system was sub-par and the bill they entered could not be re-split. When we said we wanted the service charge taken off, as the service was horrid, they again said they couldn’t do this, which is ILLEGAL. They made us pay as they wished to split it, with the service charge. We left regretting going and paying more than the food we ate.

Café quelconque avec des prix élevés. Si vous aimez le café italien et même si Lavazza est bien une marque de café italien, je vous conseille de passer votre chemin. Forget it, unless you don't really mind to drink a bad and expensive coffee.

Very crowded, had to sit at the counter. Very good service though, nice coffee. I would ask the manager to wear a tie. I would go again.

Beautiful pistachio latte. Small chocolate on the side to nibble on. Helpful staff. Managed to get a seat in a nice cosy corner.

Lavazza Flagship is a haven for coffee enthusiasts, offering a truly exceptional coffee experience. From the rich aroma that fills the air to the meticulously crafted brews, each cup reflects a dedication to coffee perfection. The ambiance is inviting, creating a cozy space to savor your favorite blends. The attentive staff adds to the overall warmth, making Lavazza Flagship a must-visit for anyone seeking a delightful and satisfying coffee indulgence.

Booked DINNER in restaurant. When arrived seated in coffee shop and only menu was cake and coffee. We should have been told they weren't doing food. Had overpriced bottle of wine and brownie that was hard as a rock, tasteless and stale. One of the worse "restaurants" in London. Staff are ALL absolutely rude, unprofessional and lazy. Horrible evening!!!

Great place for breakfast! We loved the coffee, expreccially the cappuccino. Nice staff! Everybody was really kind

So upset off 😤,totally useless service ignored by staff & not given a table....but others came in & got seated...there were no bookings. Finally found ourselves a table & ignored ,Finally ordered Expresso cocktails & wanted 15 minutes.....had to ask Manager where are drinks were he was very rude & said we were only waiting 5 minutes....total LIAR. The guy big build manager doesn't deserve to be front of house. He said drinks coming but after further 5 minutes we left... BAD service never going again.. This is supposed to be FLAGSHIP STORE.

If you want a cheap cup of coffee, go to a supermarket. If you want a really high-end Italian experience, come here and savour every moment. The level of investment in this almost palatial space is astonishing. Everything is from Italy, even down to the paper napkins which feel like silk (an amazing detail). The bronze bar, lighting installation worthy of Tate Modern and all the smaller details are perfect. The seating is by Manerba - think Bo-Concept or Natuzzi. The staff are trained (hurrah), highly skilled and know how to talk to people. Needless to say the coffees and croissants were superb in every way and expertly served. Thank you Maria and all your colleagues who made us feel special.

Pleasantly surprised with the offering here. I popped in after I was too early for Liberty and I was impressed with the quality of the coffee. Setting is lovely , staff really friendly and I thought a reasonable price.

Pausa pomeridiana prima di entrare da Liberty, che si trova di fronte; ovviamente il caffè è tra i migliori a Londra, le monoporzioni di dolce (per noi triple chocolate) nella media, professionale il servizio (soprattutto uno dei ragazzi italiani con cui ci siamo fermati a chiacchierare). Il locale è molto bello, al I piano piano la vetrata ha una vista su Great Marlborough molto piacevole, vale almeno una visita, per respirare un po' di Italia.

Love coming here. Excellent service and atmosphere. Excellent coffee. Staff is well trained and make you feel welcome.

Do not stay there "too long" or one of the managers will ask you to leave. 🤷 It seems that they do not have enough tables available and every minute matters. Please support this business and go there only if you are in a hurry.

I recently visited Lavazza and was blown away by the exceptional service and delicious food. Linda was incredibly attentive and knowledgeable about the menu, making great recommendations that enhanced our experience. The food was expertly prepared and beautifully presented, with each dish showcasing the chef's skill and creativity. The ambiance was warm and inviting, making us feel right at home. I highly recommend Lavazza to anyone looking for an outstanding experience. Thank you Linda!!!! 👏🏻👏🏻👏🏻

One of the best spot for a break in central London ! Great coffee, good food and lovely service. Definitely a destination!

Very good breakfast, in front of Liberty, The muffins were delicious, but was a bit too expensive,

We had some Coffees and some food, Everything was very good, service was quick, Only issue; a bit too expensive We will be back

My friend & I dropped in for a coffee and a croissant. Loved the bright lit area with its nice furniture. We were served immediately by a fabulous waitress Maria who was friendly efficient and helpful . The place was classy which I guess what...

The seating is the same height as the tiny tables so you have to bend over to drink your coffee. Eating is even harder. The tables are very close together so there is no privacy, you are almost hundles together with other people. Very loud...

As an Italian National, I’m always happy to explore new truly Italian places. Lavazza is such a famous brand and the coffee is great. There is a good selection of food and the design of the store is beautiful. Adriano served us and he was...

Great service and great coffee and free popcorn visited several times now and top draw..bathroom clean and tidy and has Dyson new sanitary ..Rhodes pc

A cafe we looked forward to visit. We waited 15 minutes to be seated. The table was full of crumbs and we kindly asked the waiter to clean it before we got the menus. She was clearly annoyed and aggressively "washed" the table and swept...

My first ever low grade on Tripadvisor. Attracted by the bright and spacious ground level space of this cafe. There were empty tables, but they hadn't been cleared so we were told to go upstairs, to a rather disappointing plain rectangular space. We ordered 2...

While girls went for shopping, we decided to drop in as I needed proper coffee. I got a super coffee and cocktail - I love Lavazza. Girls joined us later for cappuccino and cookies. All great plus super service. Girls want to go back😄

Popped in as I was early to see a show. Very impressed. Clean , wonderful service and food. Staff in uniform. Coffee came complete with a Swan pic on top and a side of popcorn . 🍿 loved it. Hope one opens in watford

This is a great place to meet friends and colleagues, I have been once for their delicious (and great value) special menu of savouries, cakes and coffee and once just to catch up with some old friends after work. They have an amazing range of...

Incredible place with amazing, welcoming and friendly staff. Lovely menu with a really nice choice of coffee etc.. Very relaxing and lovely place to sit and enjoy. I really enjoyed this and I look forward to coming back soon.

We enjoyed the newly launched Colazione italiana set menu. The food was beautifully presented and everything was delicious. We were very impressed by the professional and attentive service from Giuseppe. Thank you. I do not like salmon. Not only was it no trouble for me...

There is a huge selection of coffee - it was hard to choose. Staff are knowledgeable and well-trained and could talk us through the options to satisfy different tastes. There is a small but interesting snacks menu and for those with a sweet-tooth, the cakes...

Excellent new place. Superb service and coffee. Enjoy a coffee here when in central London and would definitely recommend

Relaxed but elegant atmosphere, delicious coffee and the cannoli was 100% authentic. A bit pricey but totally worth the visit.

Heard about the flagship store just off oxford street so decided to check it out. Wasn't disappointed! Staff were friendly and professional. The coffee was really nice as was the seating area and general look of the place.