Krunchys in Wigan

Variety meal ordered so called chips wasn't there terrible place

the service of this business is just horrid, waited 2 and a half hours for food only to be greeted by a rude driver and unedible, cold food, can tell they store all their food in a freezer god knows how long the chips i got from their where within that freezer! Food stuck together like rock and was overall just disgusting

Rude staff, make up the prices of the food. Ask for sauce on the burger they dont listen. Ask for sauce not on the burger, only lettuce, they dont listen. Absolutely no people skills. Rude. Wont be going again, only went as it was easy and down the road

The food is amazing and people are amazing too. The order was done in a few minutes and the quality was brilliant :)

These guys don’t know how to count or just doing it on purpose. I normally order spicy wings and it always come in one or two pieces shot. Now this time, I ordered and PAID for 24 pieces but they only sent 20 pieces. THIS IS IT. NO MORE BUYING FROM THIS SCAM👎👎👎

Hi ordered food off there web site was supposed to be coming to my home address at 02:30 in the morning I was really hungry I no it’s late It turned up freezing cold the man looked destroyed coz Itmust of been the end of the line We went on holiday cut it short got back intouch day and night shift to be fobed off thanks for looking at my review but if you live within 3 miles ok but after that god help you

Never had a problem with this place until tonight. Waited two and a half hours for my food to be fobbed off every time I called. Its on its way!! We forgot to make it,we will do it now!! We came and left it on your doorstep!! Its now 1am and still no food that was ordered at 10.30. Unhelpful, dishonest staff.

It was absolutely amazing will never go anywhere else again

Never really had a problem with the food but the last 2 times we've ordered from here , the delivery driver has just left the food on the floor next to the bin or hanging on the door handle . He could of just rang if he got no answer and I'd of come to the door , The food was always early so it had been left out for a while

Placed on order for a patient to the hospital at 23:45. Rang at 1am again as hadn’t arrived. Boy on the phone was very rude stating that we haven’t placed the order, although we have recipts of the phone call. He started swearing at us and cut the phone. he was very rude! has an attitude of a kid and when told him this he became even more verbally agressive. poor service poor food and poor staff

Verbally abusive, orders are always late, food is always wet and cold

i called for a delivered an the man on the phone was so rude, he spoke to me discustingly and before i could ask him a wuestion he just sed bye and ended the ohone

Placed an order and they took the money but it never turned up

Honestly disappointed and a waste of money the chicken was salty,my pizzas and fries were cold.Delivery was an hour late .l had to order again from a different takeaway honestly so disappointed

Ordered on just eat and it was all running smoothly. Until my order was 1 hour late. So I call the restaurant and they said my order was cancelled after taking my money and the just eat app said it was delivered. These people they are all the same

Absolutely awful takeaway... Bad customer service and they don't want to rectify issues caused by them. This is the last time I order from this disgusting takeaway. Do yourself a favour and before you order, look at reviews, hygiene ratings and photos of food from here. There's so many better takeaways locally.

Is not very nice and it so spacey

I ordered through uber eats and 2 hours later and the food hadn't arrived and when I tried to call then to find out what's going on nobody picked up the phone and no notification of when the food will arrive

I got a menu through my letter box on 14/7/24. So I decided to check their website. Prices on printed menu for milkshake £4.99 bbut on webcsite £6.00. Prices on meno fir Ben & Jerry;s ice cream is £6.99 but on websire it is £7.99. Bit naughty. So put me off orgereing. It is about time you updated your printed menus.

My order is over 1hr late now, contacted the place all they say is 10 mins longer and end it on me!! Do not order from here it is a joke

We order from here often because the food is fabulous and service is exceptional. Reluctant to go anywhere else. 10 out of 10 every time. Not had a bad experience. Well done guys

Your forced to be nice so they don't do anything bad to your food awfull place disgusting food and miserable people

Horrible food saturated in salt and disgusting service. I ordered 3 separate items. 2 came together in 1 box so basically I got far less food than I ordered. I called Krinchys to be told that I hadn't ordered any food from them. That my name was not in their system and that I was not listening to them. They then listed alternative names. I gave the phone to my partner and they admitted that they did have my name on their system but that I had not told them my first name. They then kept saying my name wrong. I hung up. I WILL NEVER use them again.

Food never turned up. No option to ask for a refund will be in the shop tomorrow

I have been to this place a few times with a bad service reputation and paying for half of my meal because they haven’t gave me a full meal because for example once I went and I asked for a single spicy chicken burger and 8 hot wing meal and they gave me 7 wings instead of 8 and the spicey chicken burger wasn’t spicey and it was cold and hard meat and the price was for this £11 and this made me feel very disgusted With the food and costumer service when I told them about this they didn’t say a word and hung up the phone pls do not go to this place thank you

I thoroughly enjoyed the chewing during my expedition at krunchys but swallowing seemed to be the problem.only have the spicy wings on Thursday but steer clear rom the salad on Fridays scince I seem to have experienced short feeling of depression after consuming

Very poor service I've ordered from here a number of times and never had a issue food is always lovely warm and delivered quick. Today was shocking took hour and half which I wasn't bothered about being a Friday night and normally busy but I ordered a donner kebab with large chips and garlic mayo. To receive just a tray of donner meat nothing else rang up spoke to the guy on the phone explained everything and he was asking what I ordered and who with told me OK ill sort this just give me 2 minutes he then put the phone down on me and never called back shocking customer service everyone else's food was lovely as normal but with the shocking service lost a loyal customer won't be going back again such a shame

Used to rate this place, but ended up violently ill the other night after ordering from here DO NOY ORDER FROM HERE

Horrible food horrible service didn’t give any serviette or cutlery went back in said they don’t have any over priced

Will not be ordering from here again!! Our order was wrong and had missing items . I ordered a plain kebab with no sauce ,it came smothered in garlic Mayo. I contacted the shop the call handler was rude, whilst I was explaining the problem the call handler put the phone down on me whilst I was talking. I rang back and was told abruptly that my order was on the way then put the phone down on me again. The call handler needs sacking he has no customer service skills whatsoever. It’s a shame as the food is usually on form . The rude call handler is giving krunkies a bad name I’d be shocked if they haven’t lost a lot of customers because of that rude man.

Ordered a pizza with sauce, and I received the wrong pizza with no sauce so I called up and the person was being so rude, not ordering from they again

Love the chicken wings from here. Pizzas are generally pretty good too.

2 hours and 20 minutes late. Food was cold.

Very Disgusting staff and very tight

Call handler was extremely rude when I had to ring back about missing items, said I didn’t even asked for them, he was very argumentative, even when the delivery driver himself said they have had a good few complaints about the guy on the phone and how he speaks to customers, talk about rubbish customers service 👎👎

Ordered from here, food was okay, not worth the money but staff was blunt came across aggressive and slightly unpleasant, rather spend money elsewhere where you are treated nicer

Walked through the door and straight away was asked what we want !! (Give me a minute to look at the menu ) !! Food not that hot ,very salty and very very average,not for me and wouldn't recommend at all

First time ever ordering from here, hour and a half later no order, tried calling multiple times and they kept hanging up and saying it was on the way, marked as delivered after an hour, never ordering again

Awful attitude from the phone handler. Rang 3 times for the rude man to keep telling me it was on the way but 30 mins later, still no food. We lived less than 10 mins away. When trying to explain our concerns, he would be dismissive and hang up the phone. Horrible service. Delivery driver was understanding.

1st and last time I will ever order from there food stone cold and fries was raw

The food was ferry goog it was hot just 1 thinking thay for got that cheese chips

Fried potatoes full of oil, the meat the same, hair through the food, the employees are very rude and rude 🤬

They call themselves halal but they may aswell sell Haraam, lying to customers, sending cold food, marking food as delivered when it's now been over 20 mins, & my food has just arrived & this take away is literally down the road less than 2 minutes drive. Disgusting service cold food again. Ur taking Haraam money home, disgusted by so call halal takeaway

I order 2, 9 inch Garlic Bread, Large chips. Always yummy hot food when it’s delivered.

Good tasty food, the staff are slow on the delivery service. There's no welcoming in the shop either.

Not the usual quality and freshness. Ordered 6 chicken fillets, only got 4. Large chips (cold) 2 pieces chicken Cheesy garlic bread

Decent food... burgers, pizza.. more burgers... lol... have plenty of meal deals for everyone including the kids, they put red salt on the fries which is tasty

Good food poor service. Waited for more than an hour for my order. So dissapointing.

Absolutely shocking. Still waiting for delivery 95 minutes later. Hasn't even been made.

Visited in-person. The food was delicious and the service was great.

Ordered last night 11.20 recieved my food at 12.55. Pizza looked overcooked but somehow cold and chips where soggy and smashed into box. Was told I would recieve my food again today to be told on the phone they can't do anything ring back tomorrow.

Absolutely disgusting. Didn’t receive my order ask for refund or for it to be sent out again “our shop is closing we will send it out tomorrow free of charge” ringing and ringing keep putting my phone down on me. You shop is minging from photos don’t know why this didn’t stop me from ordering in first place.

Very bad food was drawning in vinaigrette absolutely. Order pizza previously that was so salty. Was not edible

Food was nice, early delivery, would order from there again

Ordered krunchies, last night I didn't receive my food. I rang numerous times to be told 10 mins, it's on the way etc..or having the phone put down on me..ended up asking for a refund to be told the same thing it's on its way or "ok" I never ended up receiving the food or getting a refund. Seems like they're just fobbing me off, took my money and just don't care. Never had an issue with them, before now! 🫤

Great food, love the red salt chips from here.

Good service and fast food. Nice chips.

Late delivery all the time it's shut

Sorry krunchys only 1 star loaded box at over £9 wasn't at all good, poor quality everything tasted very salty wasn't at all enjoyable had to leave 3 quarters of it due to the saltyness,once upon a time you were the best.but with this experience you must come bottom NEVER AGAIN.

Never had an issue with the food we order 3 times a wk sometimes if we are busy, fast delivery and really polite and friendly staff. We have the 14 inch pizza deal which is great value

£7+ for the smallest chicken burger on the planet. (Tasted good, just so small). Cheeseburger arrived with armbands on as it was literally swimming in ketchup, soggy bun, the lot. Sorry, poor value for money, next time I’ll have a bowl of cereal.

Took forever to come and now my partner woke up throwing up on me and on the floor and threw up again downstairs on the floor not ordering here again definitely not after when last time I order my drink was half dranked and my chicken nugget meal there was a peace of half eaten chicken 🤢🤬

My husband ordered a chicken bucket for delivery he got a phone call off the delivery driver saying he was outside our home so my husband went out to meet the delivery driver but he was no where to be seen so my husband phoned him back only to get a load of abuse shouted over the phone the delivery driver was so arrogant saying he is outside I've been here 10 minutes which he clearly wasn't so he obviously went to the wrong address krunchys you really need to teach your delivery drivers some manners we won't be ordering from here ever again thanks to the bad experience off your delivery drivers

Ordered through jusy eat.9pm..Restaurant marked at delivered at 10pm Numerous called to be told it's 5 min, then 10 min then 40 Min, then told I'm not th only Customer so I need to wait. Food arrived 3 hours late after midnight . And was not hot enough to eat. Ordered mc d arrived 25 Min.

Food okay but not as good as it once was

Normally don’t write reviews but this was bad took 1 hr 20 to arrive when it estimated 30 chips were soggy nuggets like rubber only decent thing was milkshake

Service and food is good. But is gone from £4.50 for a meal to £6.99. I understand prices go up but this is a lot

I’ve ordered from here for years and I love it here. It’s exactly what you’re expecting, cheap chicken shop except this one’s actually good. Garlic breads are amazing along with the chicken strips meals are exceptional 👍 boyfriend got a donner meal for 7 quid best value ever

Paid for pepperoni didn't get that the cheese had taken a joy ride in car and has left my pizza topping they don't even answer the phone for me to complain

Very good chicken always nice and hot, delivered on time as well.

Good value in store. Obviously highly inflated prices if you use Just eat or Equivalent so I recommend ringing direct or going in-person. The chicken seems good quality and the breadcrumbs are well seasoned. Fries are usual and the red salt is mild. I would recommend the milkshakes as they are expertly made and have a good variety.

Ordered food which didnt turn up. Rang take away twice, both times with excuses about being busy. second time was told that i had given the wrong address. When clearly when checked was the right address in black and white. They then admitted it had been delivered to wrong address, customer service appalling, no refund or food. Definitley not to be recommened.

Walk in order, bludy awful 😔, hubby asked for donner meat and a side salad, got donner meat and lettuce, that was it 🙄. I asked for 2 pieces of chicken and chips, got 3 pieces of chicken, 1 really nice and fresh, the other 2 felt like they had been in the warmer for an hour so DRY, chips were fine. yep i know its a Tuesday, probably can't be arsed. Well I'm taking the same attitude as yours 😡

Kebab turned up not in the container at the bottom of the bag had to rip the it all out then phoned the takeaway just for him say you just wanna free kebab absolute shambles

The food is terrible quality, this place should be shut down.

Foods great , usually order 12 inch pizza deals or lodeded donner kebab

Have been waiting over 3 hours for food to be delivered, no update what so ever and can't get through on phone. Its like phone been taken off the hook, very poor customer service

Food was below average, cold Donner meat warm crispy chicken pieces,salad was old and tasted rank,tomato had mould on it, not impressed used to be great but recently has slowly gone downhill, after this experience I don't think I'll use krunchys again.

Order arrived in perfect condition and on time. Amazing meal

getting served is like waiting for paint to dry. then its even longer getting your food especially in the day time. then its Russian rullett if its fresh fried or yesterdays chicken.

Forgot my gravy. Not the first time they have forgotten something. Don’t order late at night when hungry.

Food always a good standard, been having a takeaway here fir 3 years every other month and I cannot remember ra time when service wasn't great on time and everything as ordered. Pizza is hit and miss, its good or excellent depending who is making them

We have used this takeaway a number of times in the past and it used to be great but had a terrible experience a while ago because of terrible food and bad customer service! Paying for items you don’t receive and the management refusing to acknowledge this! Terrible attitude by the delivery drivers at the door and horrendous delays in receiving order. We decided to give it another go today to give them the benefit of the doubt but this place has got worse!!! This isn’t a review from a bitter customer who has spent hard earned money on rubbish food and service but just an honest review. Had it been good, the review would have reflected that! I received my order that totalled £28 but the gravy that should have arrived with the meal was missing. I called the take away to request the missing item to be sent but the guy on the phone just said “ i get next time” and put phone down! I called back and requested it to be sent as i had paid for it and he said “ok, an hour” and again put phone down! Literally 2 hours later my gravy arrived with the request of the £28 payment to which I explained that this had already been paid! STAY AWAY FROM THIS PLACE!!

Never fails to please always dependable for a perfect treat

Shocking gave my 6 year old food poisoning avoid this place at all costs

Arrived cold, fries were soggy, cold and completely squished. Kebab was cold and looked like it had been thrown together and reheated. Salad was well wilted and only included lettuce... Kids wrap was genuinely 3cm in diameter, again soggy and cold. Chicken wings were cold and looked like they'd been re heated several times, soggy and genuinely tasteless... how that's even possible is beyond me. Breaded mushrooms actually made me laugh they looked so un appetising, they were again soggy and when you bit into them they were just full of water and the actual mushroom was pretty non existence. This takeaway clearly use the cheapest products they can possibly get their hands on. Worst takeaway we've had in years. Cost £40 and it was genuinely inedible. Often when you spend over a certain amount takeaways will put a free garlic bread in but these do not. Even the packaging was not closed correctly, the boxes were wet and soggy. My advice would be don't bother.

We ordered at 1 in the morning and it turned up at 4 gave us a free 7” pizza what was stone cold and burgers were burnt

Waiting an hour an half for food then it came cold then to top it off they didn’t have the right change for my order so am now sat here still waiting for my change beyond a joke!

Good food and flavours. Not consistent, otherwise 5stars. Sometimes the burger is hard to chew as it's been in the food warmer for a long time.

Soggy chips 🍟 and 4 days old chicken

Nice place for nice food good staff

I ordered to chicken burgers and to cans of pop and they send me to bottle s of water wt a joke

Food came very late, food taste was not pleasant especially for the price we paid. Top it all off food was very cold

Very nice Food. Clean and hygienic!!

Gone down hill reall needs to up its game

Best chicken burger I've ever had delicious, will deffinatly be ordering from there again if there was 6 stars to rate I would have rated it 6 stars.

We placed an order which arrived on time and good food The only thing was missing the milkshake for my grandaughter but credit to them an hr later they delivered 2 shakes so I'm happy overall thank you

Not the best quality chicken but always a go to if you fancy fried chicken. 😋

Great food, great service, big portions, the best chips in Leigh

Order all wrong and hung up on me when I rang to politely let them know!! When I called back they said they would send me the correct food and never turned up!!!