Kouzina Greek - Mcarthur Glen West Midlands in Cannock Chase

Disgusting service waited 25mins after ordering in person no one was ahead of us watched a string of uber orders come in and be processed check if we’ve been missed to be told it will be at least another 20mins. When will these stores learn to prioritise the people in front of them instead of keep accepting internet orders. 2 cold children and a dog later we got a refund and left. Awful. Tried this place in summer before they began Uber and they were brilliant.

Just order off uber eats the food was completely cold and there was more fries in the box than anything else will not order from here again will still to Joeys but more pricey but at least quality is there

Tasty shawerma wrap 🥪 costs £9 .

Great food, even better service, was served by Dylan and he was polite and helpful when ordering, had great recommendations and sorted me right out, might be my new favourite spot in Cannock

Fantastic food ans service from Kos and Jordan...

I just popped into othe outlet to do a collection and popped into kouzina Greeks for a bite .Costa and Jordan were just fantastic excellent service excellent staff and most of al excellent food ..chicken gyros is the best I have ever tasted .I don't think there is a place that can beat good staff and good quality food ..will be going again .thanks you Costa and Jordan.👍👍👍👍👍👍👍👍👍👍👍👍👍

One of the best greek meals I have ever tasted! I ordered the Chicken Gyros and fries with the chef special sauce and couldn't believe how tasty and fresh it was. It was cooked to perfection, great flavours and great portions for what you pay. The customer service was 10/10 considering how busy they were also. Will definitely order food here again when shopping and would highly recommend to anyone!

The team that served me yesterday were great. 👍🏼

Brilliant staff and amazing food. Warmed us up on a cold night!

Took a rather long drive to Cannock to try out McArthur Glen West Midlands Outlet as opposed to the East Midlands one near me…Kouzina Greek was here too! But this time they had the sliced, grilled lamb option, together with the usual chicken or falafel option too. I had to try it and boy did it deliver! I immediately ordered 2 boxes for takeaway and asked for 2 extra servings of the lamb and the 2 lovely ladies were too kind and generous. Kouzina for the win! 🏅 Outstanding food with great flavours….we loved it! See you soon!

The only place I want to eat at is here when I come to Cannock. 100% try it out you will not be disappointed. There are many options to choose from. Will be back again and telling everyone again to eat there when they visit 😋 I will be back next time for the baklava for sure!

Best gyro I have had in a while! Food quality is amazing, and it took me just a few minutes to receive my order

Loaded chips with chicken very nice 😋

Absolutely delicious food. Best Greek food away from Greece. Great service from the lovely lady nat and the kind gentleman cam. Made mine and my families experience here delightful

Relaxing ambiance tasty dishes and top notch service make this place truly memorable

It was very nice and fresh i forgot to take a picture 😃 service was great, and they were very helpful £29 for 2 cans of pop,box meal & wrap meal

A Greek outlet without feta!!! Disappointing

Called in today and we were a little unsure on what to order. We spoke with owner, Maria, along with Emily and Chloe and they were all really lovely and helpful. Food was banging! Can’t wait to come here again. Fantastic service and great food. First class service. 5 out 5 plus a bonus point for cutting the label off my new hoodie I bought because it turned chilly 😂. Thank you. See you again soon x

Would definitely recommend to eat here. The food was amazing 😍 it was freshly cooked and hot. The staff were polite and friendly and made you feel welcome. All round great spot to chill relax and enjoy a bite to eat.

Fresh food cooked to perfection 👌🏽 and great customer service as well would definitely recommend

My dad's first time trying Kouzina at McArthurglen. Sadly they don't accept cash, so on this occasion Stephan was kind enough to give my dad his kebab for free 🥙😀 Dad states the kebab was beautiful 😍 Thanks Stephan, much appreciated 😀

With Greek heritage. This is the only service that has come close to what I love over in the UK. Outstanding food, outstanding vibe. Fairly priced and Mythos 🍺. What more can you ask for ☀️. Good job Team.

Excellent Customer Service; staff were very helpful and friendly. Food was great quality and fairly priced. Outdoor eating area was pleasant and comfortable - no complaints

Amazing food and staff!! Best food place on the outlet 🤌🏽

Really super food and charming service from the great guy (who no doubt has a name). Wonderful everything - highly recommended!

Stephan was a legend!knew his stuff! utterly amazed.Customer service on point, interactive 10/10! Keep up the good work would definitely recommend.

Had a lovely man, Stefan, offering me chicken and chips with a difference to try. Mmmmmmm am I glad I did food was delicious. Will definitely be going there. Thank you Stefan

We turned up very near to closing time. Stefan made sure he looked after us with an array of lovely dishes. Both him and the lady were lovely. Food tasted unreal. Would definitely return.

Amazing food and service. Staff are lovely. Thanks for the freebies! :). We will definitely be coming back

Food is Amazing and great staff with fast service, thanks for the freebies 👍 would recommend if your out shopping here!

Ordered the Chicken Gyros box. Meat was very greasy and not much of it. Small amount of salad and the dip was tiny. 4 small peices of flat bread. Lots of chips but they were cold. I didn't enjoy the food and felt it was overpriced at £16 and nothing special. I would not eat here again.

Best Greek food ever! Awesome food and great service!

Best Greek food ever!!!! Staff are friendly and make you feel like you are on holiday even when it is grey!

Food quality 10/10 for someone who is very picky with choosing a food place this restaurant has blew me away very chilled atmosphere and the banging smell comes from a mile away, I didn’t know what to have young lad on the till suggested me what to have plus let me try the sauces they offered after I finished eating he asked me if i enjoyed which was new team and I’m definitely going to be back

First time here and when I told the owner this he was pleasant to make me try a few of the sauces and some halloumi cheese which made my decision to eat there even easier ... customer skills were 100! It really goes along way when your made to feel comfortable and have a lil banter with the staff as you purchase your food which was 10/10 quality flavour 10/10 quantity ( i helped the Mrs finish hers ) I even shared with the owner I normally go slim chickens when I visit the outlet but he's got a customer for life whenever I'm there now! #KouzinaGreek ♥️👌🏿

Great Greek Street food done very well, full of flavour and super tasty. Good banter and good service. Better than any chain restaurant. Keep it local and independent.

Such an awesome atmosphere and the food was unreal! Too good to share with the boyfriend ;) will be coming back!

Having recently had some greek food locally we wanted to try a few other local greek places, street and sit down types also to check it out, we arrived however we just wanted to try some chicken in a wrap with chips, but this was made really difficult and unpleasant to order making a already awkward order then abit humiliating to the point we was just going to leave instead but as I said we wanted to try the local greek locations out however this is more greek inspired, no skewered meat wrap was soggy chips was ok but the herbs was just added soo much oregano and also clumps of oregano at the bottom of the wrap also. Overall a difficult service, I thought it was a 1 off till another customer was going to order and she didn't want some things also on the meal and a comment was made by the staff which resulted in her just saying nah I won't eat anything instead and they left part of me feels I should of done this also but we wanted to test it out. Food didn't really have much taste and didn't feel like greek food just greek inspired ( chicken, chips in a wrap) with selection sauces and dips

Incredible food… wonderful staff and amazing service. The perfect evening out xx some of the best greek food ive ever had

Food was absolutely lovely! I had the chicken gyros, and I mentioned that I had a nut allergy, the staff was amazing about it all and explained everything in so much detail! will definitely be going back! super friendly staff.

Great food and service Emily & Crosser

Amazing food from an amazing place! The staff were so helpful and friendly, especially the manager. The food was cooked quickly and tasted fantastic. I would definitely recommend the halloumi fries!

Most gorgeous food with the most amazing service. Stephan took the time to share his recommendations and he certainly wasn’t wrong! Will definitely be eating here again.

Fantastic service, wonderful staff the food is brilliant, really busy but didn’t have to wait long and the food was worth waiting for. The staff are a credit to your company especially stef nothing was too much trouble really helpful when we were not sure what to have

Absolutely amazing food! 6 of us ate here & we all enjoyed every single bite! Highly recommended! Amazing & cant wait to come back for more 😁

Great service and even better food! Great variety of food available and staff extremely helpful and friendly!

Fabulous food from Kostas, Emily & Lewis this evening. Husband & I both had The Box meals with chicken gyros and 'all the trimmings', they were delicious! Perfectly cooked chicken gyros with tasty salad, seasoned fries & flatbread - the whole thing was full of amazing flavour. Fantastic customer service too.

Amazing food lovely and friendly staff. Surved by Costa, explained how the menu worked and gave us a sample of the meat before we ordered so we knew which one we wanted.

Came here for a quick dinner quite late in the day (7:45pm ish) and Em and Ky were brilliant! Although they were cleaning down they still served me up freshly made food for me to takeaway and engaged in conversation along the way. Made me feel very welcome and as always the food was spot on!

Beautiful food and great service thank you 😊

Took that long ended up getting a refund and leaving . My food was just sat on the side for 10 minutes waiting for chips that had also been sat a very long time One person slowly cleaning One person very very very slowly preparing food One person dealing with just eat. There were around 3 customers actually there . Just slow staff who clearly don't get paid enough to care Unsure why pre cooked food would take so long .never again

Absolutely smashing time! On this fine day I could wish for nothing more than a Kouzina Greek. The mouthwatering tastes of this Greek cusine is just divine. The Friendly staff are so welcoming and I will 100% be visiting again.🤩🤩🤩🤩🤩🤩🤩 Thanks to the chatty manager.

If your coming to this MacArthur Glen you MUST try this Greek place! Amazing food, great customer service and quick serving, definitely be having this again!

SMASHING PLACE + GREAT FOOD! You MUST try!!💯 But the manager was a bit chatty

Overall, Kouzina offered a true taste of Greece with its authentic dishes and warm hospitality. It's a must-visit for anyone who appreciates good food and a welcoming atmosphere. I can't wait to return and try more of their delectable offerings.

We use this place weekly amazing food highly recommend. Nice friendly staff too

Fabulous and healthy box meal. Loved it and will 100% be back. Much better value than Slim chicken and Five Guys

Absolutely lovely food took me back to being in Zante. Staff really friendly was served by a lovely lady called Courtney will definitely be going back.

Amazing staff (we've been served by Ana & Maria) who made us feel happy and tasted a delicious chicken gyros wrap and box. 😊😁🥰

Food was delicious and service was spot on Felt like I was on holiday in the Greek islands Well done and a big thank you

Just had their Chicken Gyro. Absolutely delicious and the fries were some of the best I’ve ever had. Would highly recommend. Great service from the team too!

Absolutely great service from Costa, Diana, and Natalia. Really went out of their way to provide fresh food and service with a smile. Would recommend 100% when you are in Cannock!

Excellent tasty food with the service to match. Thank you, Costa, and I will be coming again 😋

We were served by Stefan and Maria they were so lovely and explained the menu to us. The food was amazing definitely recommend

High in ptice, low in quality! 13 gbp for low quality and low volume chickens! NEVER will TRY AGAIN

Great food and service! We ordered the box (their most popular option) and wow it didn’t disappoint. We were unsure on choice of source so they let us sample before ordering. The food tasted really fresh and great portion size. The staff were super friendly and really helpful. They even got our dog a cool bowl of water while we were eating too. Highly recommend the halloumi fries too. We will for sure be back!

Really lovely staff very chatty. Good amount of seating. Food in my opinion is very authentic, reasonably priced for the amount of food you pay for.

Amazing food. I have issues with food tastes and they let me taste what I wanted to make sure I was happy before I bought

Excellent high-quality, freshly cooked, tasty greek food. Obviously, others thought so too, as the Kouzina Greek stall was busy all day. People were prepared to queue and wait, as they have a number ordering system. The food was definitely worth waiting for. I had a boxed meal, you can choose your type of fries, meat or halloumi, drink, dip and it was served with Greek salad. My friend had a wrap meal. It was lovely. We would definitely visit again and highly recommend Kouzina Greek cuisine.

The food was amazing it tasted good

Gorgeous food! Super friendly staff aswell. Will definitely be coming back

Really busy June Sunday but worth the wait for sure. Food is good portion size and really well cooked. I always worry its spicy but it wasn't at all. I had the salad box with fries and chicken. My husband had the loaded fries. You que to order then are given an order number and this is called out. The only lyrics downside was it appears the young lad didn't know the menu. My husband was told abruptly that he couldn't have a meal (add a drink) with the loaded fries. My husband had to tell the staff member to read their own menu because it states you can. He said 'oh yeah' and carried on. This was the only issue

Food was ok at best, for the £13-£14 for the box you get barely anything and it wasn't as great as I had heard about. It took about 20-25 minutes for it to be put together from the time I paid for it, pretty shocking considering it wasn't too busy. Also the cashier should learn to greet, welcome, and smile. Genuinely thought I'd annoyed her by turning up this evening.

Worth the hype! Absolutely fantastic food met with 5 Star Customer service. Special shout out to Stefan, he is an absolute credit to this company. He advised me and my Husband on the best sauces with our meal (Halloumi Wrap is the one!) and was an absolute joy to deal with. Thank you, i have already told everybody i know to try this out and we will be back in no time!

Amazing food, very friendly and helpful service from stephan advised a lovely meal which i thoroughly enjoyed. A credit to the company. Will defiantly be back.

Fantastic food, service unparalleled and if you get the weather then it really is the full package, price is on point for the quality and would recommend and return

Good Customer Service, Nice and quick, food was portioned perfectly, well worth the price :)

Absolutely ridiculous placed order told be a 15min wait . Fast forward 45 minutes and still only just got food disgusting attitude from staff ..no customer service at all ...only met with abuse and a couldn't care less attitude from staff particularly the prat with the long hair and ponytail........AVOID.AVOID .AVOID .........

Had good here several time this time had most bad experience staff was very rude and unfriendly will never come again . After waiting 30 min food was cold served

Wonderful service and delicious food

Lovely coffee girl on counter who served me was very pleasant polite and informative You have some food items with Greek wrappers didn’t have a clue what they was would be good for a a brief description of what it is in English ? Probably sell more?

I stood for 15mins waiting to be served whilst 4-5 staff were stood around, flapping, not quite knowing what thy were supposed to be doing, but not even getting the basics of customer service right by saying we know you are waiting, we will be with you in a moment . Instead i was met with vacant looks and a total disinterest. Queues were building but there didn’t seem an inclination to serve. A shambles, and whilst i understand that they hadn’t been open for long, there was no support for the very inexperienced staff. A poor and disappointing visit.

Meli coffee review Service not very quick, waiting long time for hot drinks ,no organization,no trays for hot drinks and food. Coffee and cake very nice though.

I'm not sure if I'm in East or West. I realise it's a Saturday and busy but the wait for a tea and coffee is really long, no trays mean 3 trips to and from the table, there is coffee everywhere all over the sides and floor, they pick up the cups by putting their fingers inside them. A lady asked for Baklava and they couldn't get it to cut with the cake slice so pulled it apart with her hands and slapped it on a plate. We've counted 8 people working in this store, this shouldn't be an issue. The coffee, tea and patisseries were nice though.

The food is expensive, however the food is nice and there is friendly service!

Yet again, another fantastic take away from Kouzina! The meals are consistently good,full of flavour and cooked to perfection! The staff work so hard especially with how busy it gets, which is no surprise. I would like to say a massive thankyou to Natalya, who went above an beyond with her customer service, very friendly and will definitely be returning again.

Mid day lunch at Macarthur Glen Outlet at this lovely Kouzina Greek. Brilliant helpful and friendly service. Our chicken Gyros and Lamb gyros in boxes were absolutely delicious. Highly recommend you pay a visit. You wont be disappointed.

Visited Kouzina Greek at McArthur Glenn, the staff were friendly and accommodating and the food was amazing!

Just tried a Chicken gyros wrap with their signature sauce and it was really delicious. Lots of meat plenty of salad and the sauce was really nice. Staff were lovely too which always makes a difference. Thank you

Absolutely outstanding service friendly happy servers Food better than I remember well done and keep up the great work

Very busy , but worth the wait as the food was amazing , and very good value

Gutted, normally really like eating at this place and would give it 5 stars but the new person serving us left our chips out to get cold while he cooked the chicken, we did point it out but he brushed us off and forgot the salad that went with it. When we went to eat the food it was all cold and soggy, it won’t stop me from going back as said before it’s normally a really nice place to stop at!

Always lovely food and lovely staff!

Fantastic food and service to accompany a pleasant day shopping.

The box tastes so yummy, and I had the most delicious, fresh baklava.

The food was amazing, really fresh and flavoursome, good portions too. The service was just as good, the gentleman were so friendly, smiley, funny and really attentive. My other half is fussy and they made it exactly as he wanted and asked a few times to makes sure, check on allergys too. Can't wait to go back to eat there again.

Great food great service will definitely be back.

Shout out to Dina and Costa, as always amazing service. Never had a bad meal from here, food is always fresh, hot and delicious!

My son and I simply fancied a taste of Greece on a cold day. And on ordering 2 chicken gyros meal deals, they hit the spot. Tasting so like gyros we've had in Kefalonia and Kos before. Will most definitely be heading back again, absolutely delicious 😋 Staff so happy, chatty and efficient , Going to be amazing in the summer sitting out and watching folk go by.

Chicken gyros bowl was absolutely delicious. I also tried a sample of the lamb and I will have that next time such tasty meat 👌