Kokki in South Lanarkshire

Have eaten in and taken away numerous times. Very fond of the restaurant and the cuisine. Recent takeaway experience was well below expectations. Ordered to collect, 30min wait turned into 50 which was OK as they were busy. Returned home to find order incomplete. Agreed to come drive back to collect missing item as delivery was inconvenient for both parties - this was frustrating but again these things happen. On arriving to collect my missing item, no offer for partial monetary refund provided (given inconvenience and fuel costs) nor any additional items as a gesture of goodwill. 20% off a potential future order was what was suggested. I declined as I didn't know if or when we'd be back and I wasn't in a position to further delay dinner with my family by waiting any longer for a discussion with the manager. Seperately, the constant 'cash only as our card machine is broken' gambit is wearing thin too. I'm happy to pay cash and support independent businesses but denying the customer the choice is down right inconvenient in this day and age. All in all, left disappointed and unlikely to return or continue to recommend to our friends and family - as we have done for several years. A more straightforward and customer focused response would've seen a far more positive outcome and no doubt in future custom.

Very disappointed with the service, 21:00 I walked into the restaurant and was told that they already closed. How rude is that! I can see that they are cleaning so due to that they refused to serve me and told me that they are closed! Empty restaurant, no signs that the restaurant is closed, according to Google Maps is marked that is open till 22:00. No respect to customers! Any early finish or working hours changes should be shared online or on Google Maps etc.. I was driving for so long to get there… i walked in, notified that we were closed and closed the door! Very Rude!