Klassic Kebabs in Plymouth

Have always gone to subway since 2017 after college - still go when spending the weekend with my partner, from the reviews don’t order online, great service when ordering in person never had an issue

Yesterday I was in the queue with friends and there was two staff members the young lady was lovely but the other lady whom I’m guessing is early 50’s was rude. She took pictures of us in the queue and didn’t ask for consent. She just said I’m taking pictures for my boss. And took them. Which wasn’t appreciated. I wouldn’t go into any company and take pictures of the staff. Especially with no consent. I felt sorry for the younger female staff who tried to get the queue down as fast as she could.

I ordered food at around 10 to 2 in the morning and not only did it not arrive until after 3 in the morning, they were extremely rude on the phone when asking how long the wait was. They said multiple times it was ‘5 minutes away’ and after this blocked my number so i could no longer call them. When my food finally arrived, when asking if there was any compensation i could receive after waiting over 1 hour and a half for the order, the driver snatched the food back out of my hand, chucked it in his car, swore at me multiple times and sped away nearly running over my friend on the pavement. Totally unacceptable and will never ever be ordering from them again

I give 2 stars for service because the female worker was so helpful to get my order sent finally after an hour. The manger of the store should really change his attitude or job he's in the wrong game told me my food would be there in 2 minutes it took 25 he didn't give a shit. The woman was so helpful she should be manager! The food was absolutely dogshit as well only ate it because I was so hungry and couldn't be asked to ask for a refund as it didn't look plausible after what I read online. I never do online reviews but this felt necessary. The food cost £20 so not cheap.