KFC Tamworth -Ninian Way in Tamworth

Visited today for lunch, Jae served us..was very friendly and checked we were happy with our visit. Food was fresh and hot. The only disappointing thing is that the restaurant was really cold! No heating on so not an ideal place to stay long.

Kainat gave great service and was very helpful .!!

What a shame, nice new building that looks like it hasent had the floor swept all day, the tables covered in waste. The food was cold, but ok. Won't be rushing back to this restaurant

Only half of my order was delivered. I phoned them and they said they can’t do anything about it. They have robbed me. Absolutely disgusting. Don’t order from this KFC. The delivery service was great they can't be blamed for incompetent workers at kfc that can't get an order right

Is it really that hard to read an order and put the right things in the bag? It's not rocket science! Not a piece of chicken in sight, just got fries and 2 wrong drinks when it should have been 2 box meals!

staff were very rude. we ask in the drive thru to do two separate orders and could hear another employee shouting and complaining about it. proceeded to give us non of our drinks and tried to claim we hadn’t payed for drinks even tho we had meals.

Never get order right food is usually quite bad, always have to drive through again to correct order and that's when it's empty, dread to think how they would cope when it's busy

Nice hot food, served by Jae who is absolutely lovely and made sure everything was good for us. Nice and clean compared to other KFCs we have been to.

food was fast and good and Jae(member of staff) was really nice and talkative

Jae was very helpful and friendly

Jae is literally an asset to your business! What a guy!!!! He couldn’t have made out visit any more positive!

Jae was amazing with service and looking after us and the kids

Great food and great service from Jae and Ava.

Always have great service and the staff are helpful and accommodating. Special mention to Jae tonight for extra great service. 😊

We got a KFC to save cooking tonight. I ain't usually a big fan of fast food. But we got one to keep the kids happy. Food was standard takeaway. Served by Jae who helpful and polite.

Jae was very friendly in serving the food - interacted with the kids and was very informative.

Much better now that the KFC app is more reliable. Excellent staff service. (Shout out to Jake, who's a cheery guy who always goes the extra mile!) Meals prepared to a higher standard than in most branches. Temperature in the main indoor dining area a bit on the low side. Always space to park nearby. Rarely a long wait for food. If you like KFC, you'll like this place.

Toilets was’nt clean last time we were in. Toilet wasn’t clean today either.

Very clean place and we ordered with table service. When order arrived it come to the table with a smile

Today we went to kfc and Elliot one of the workers was very helpful , and also served our food very quickly , amazing service !

great customer service, great standard of food. would 100% recommend to anyone

The staff were lovely and the food was delicious, i would recommend to everyone

What a fantastic KFC! Best one ive visited! Staff were fabulous, food was really quick and was very fresh! Wouldn't visit another one now, this one is the one to go too!!

The restaurant is very clean and everyone is very welcoming and the food was very hot and tasty

The staff here are all so kind and friendly, excellent customer service! The food was served quickly and was fresh. The place itself was clean. Had a good experience at this kfc!

I walked into KFC and the main restaurant stank like urine. Someone has either urinated in the restaurant or an idiot has used the same toilet mop in the main restaurant.

Fast service, hot fresh food, recommended

Food tasted amazing, staff were polite

Great experience from the friendly staff and food was perfect

Don't wast your time or money....... You wait over 30mins for your order only to receive a sorry for you wait and then attitude from the person on the end of the phone.... Oh and for her to then hang up

Should be renamed kf garlic instead of kfc. Everything served had garlic in in or on it from the chips to chicken nuggets and even the baked beans.

Great food always good service 👌

Great meal and service , was middle of week day so no queue.Personally I am not a fan of KFC fries which is why one star missing but everything else great 👍

Store looks good and food tasted amazing

Hot wings uncooked properly and fully oil Was disgusting 🫣 😒

Best KFC around. Staff great food always fab.

As start-up issues, hopely, they will iron them out. Mind you, the 3 staff members sat out front chatting would have been better serving their customers

Dull unit ,Dull staff,Dull device,Dull food.

Nice,new built place,nice staf good food as în all kfc.

The car park is a bit small, but you can park at lidl.

They press the 'ready to collect ' before its ready to make their figures look better but means I need to come up early and wait 10 more minutes. This shows they care more about figures than customer 🙄

Such slow service and not very accurate with orders

Meal was nice, only down fall was the size of the cookies for £1.59

It seems they just can't get the order right when going via the drive-through. On a number of occasions, there has just been items missing.

The food was great just a shame not everything we wanted was available at the time.

The manager told me i wasn’t able to use my student discount with a reward, when i come to KFC regularly and this isnt a problem. The manager spoke to me poorly and decided to make her own rules.

WORST KFC EVER !!!!! Staff seem to make up their own minds about what belongs in a meal and how much they are going to charge for it. Once you’ve lost the argument with a very vocal and shouty manager you will have the pleasure of enjoying your half complete meal and to top it off, you will have to enjoy this half complete meal stone cold! On a table that still has spilt beans and gravy on it from the day before. The place is disgusting, the food is disgusting and the managers rude behaviour is disgusting. Avoid at all costs. 🤬🤬

Simple order completely wrong, they told a popcorn chicken is a kids meal never go here go ventura lot less stress

I have been here a few times with my 11 year old. Food is always served quickly and is very tasty. All facilities are always clean and welcoming.

Nice little place well kept and good food

Food was hot and order arrived quickly

Very very slow service and staff only walking around doing nothing. One star and it's a lot for them.

It's kfc. You get to eat chicken and listen to all the Albanians waiting in their cage to potentially deliver your just eat order. Takeaway is definitely the best idea.

Great KFC one that actually doesn't miss half your order everytime, Friendly staff nice modern building and facilities and very clean, just be careful of the floors when there wet can be extremely slippy, But overall one of the best KFC's I've been to for service and getting your order right first time.

Food great - hot and properly cooked, staff friendly and pleasant. Been here a few times now and never a problem with anything

Visited on a Thursday after school. It wasn't busy at all but the tables were filthy. And what establishment doesn't serve hot drinks.

Very unhappy with my order. I got a box meal and half of it was rubbish. They left my chill dip which comes with the meal. The fillet I was given was a so small. I didn’t order a mini fillet. The gravy was more like mush. I also ordered two hot wings and I was literally given the smallest ones possible. Not happy ain’t coming again

Waited at the drive through window for about 5 minutes until I had to beep the horn to get someone’s attention that I was waiting to be served and I got home the food was VILE! Chicken wasn’t even crispy just slimey, chips were hard and undercooked same as the wings all pink in the middle.. clearly run by kids who have no idea how to run a fast food restaurant. AVOID AVOID AVOID

Usual KFC, service was good and place is clean and modern.

It was a good place to eat the staff was so nice and friendly

Over rated, food only just warm & had to wait nearly 15mins with only 3 people waiting.

Brilliant staff always happy to help 😀 food was perfect will definitely be visiting again holly was lovely very bubbly team member happy to help

First and last time I'll be ordering a delivery from here, food was cold, only half the chicken was coated and the fries were left out of the order 😡🤬

Really need to get this place sorted most of the staff are OK but their is a definite lack of management always running out of essentials like chicken!! Ordered a bargain bucket which they were prepared to fill with just legs no breasts left and they wasn't going to cook any more, when they get it right the food is great but let's say out of 5 visits twice the food has been not great, I don't even eat the stuff my kids do but I am paying an 10 pound a time not a cheap meal, could be a nice little KFC. READ THE REVIEWS KFC FOR GOD'S SAKE!!!!!!!! GET IT SORTED.

Waited for 30 minutes for our food and when we got it it was cold and dry

Ordered a six wing meal with fries , checked the order before l left the counter , fries where bearly warm and the chicken looked like it had been sitting for a while and again only warm , asked staff to change it , l waited 15 minutes for a fresh meal and all that time fries sat on the side no wonder they give them to you only warm , will not be returning to this KFC

I accidentally called while having a looked at ratings and the worker called me back saying he was reporting me for harrasment

Great new kfc for Tamworth always friendly service

Perfect kfc Great staff and food And the best service I had in ages

Absolutely awful service through the drive thru tonight!! No service with or smile, no words at all tbh. 20 minutes sat with zero communication, no apology for a long wait or “have a lovely night”. No sight of any manager and the kitchen area looked a mess, rubbish and food on the floor or food all over the counters.

Burger stale like a brick and mini fillet looked like road kill

OMG avoid this place like the plague . Food is disgusting , staff are rude and don't care . I was warned but still went anyway , and belive me I wish I hadn't, place should be closed down , AVOID AVOID AVOID !!!! YOU HAVE BEEN WARNED !!!!!!!

Good food but got a simple order wrong but quick to rectify

Visited the drive thru today and we were given drinks from our meal and asked to park. After over 20 minutes of waiting, my wife went into the store and no one seemed to know what they were doing. They eventually gave her the food (which were, by the way all chicken based meals - We thought we would play to their strengths maybe). The chips were greasy and not crispy at all. The gravy was weak and watery. The burger was edible, in a kind of "I'll eat a scabby horse by now!" way. I don't think I will rush back.

Toilets in very poor state First Ladies toilet door lock broken Second Ladies toilet covered in faeces so had to use gents and they had urine all over the seats. Disgusting considering only 2 other people in the store. Needs checking regularly. Food not hot and building freezing cold. Will not return again second time we have been and been dissatisfied. Spoils the brands reputation. Only been open a couple of months so very poor.

went inside to ask for the managers help got assisted by a shift runner called ellie. she was very rude and unwelcoming. it was very unhelpful and i will not be coming back. sort it out!

Ordered via the kfc app to have it delivered from this store at 20:02 waited for nearly 2hrs to then ring the store to speak to the manager and after giving him my order number the order suddenly turns to cancelled on the app tracking system safe to say that I won’t be ordering via the app from this one again

I went on Friday with my family and i have seen one of KFC staff was shouting on delivery driver. I could see KFC member of staff was very rude and said to driver, get out from the shop. I took the photo of the staff, if manager needs then i am happy to provide.

Ordered a 10pc Wicked Variety bucket but only for 6pc For a place that has been set up for a few months its no good. Wouldn't find this happening at McDonald's.

Went through the drive through. No member of staff at the window. Had to beep the horn to get attention after sitting at the window for more than 5 minutes. Member of staff took the order over the intercom. Drove round to the next window. Employees could not figure out the blue light discount. Then sent around the corner to wait for the food. Sat there for 15 minutes waiting for food which arrived cold. No apology. Every other car that went through after me had the same issue. Contacted customer services and yet to be contacted by the branch. Safe to say I will not be back

Went through drive thru and ordered and then told it will be at least 20 wait for chicken! This is not fast food!!

We were the only car in the drive through at half 9 we had to wait ages for our food. we ate it in the car and it was stone cold.

Always consistent. For some reason the food tastes better here. I prefer going here at Ninian way to going to Vantura

If I could give zero stars trust me I definitely would, I waited 25 minutes for an order then had to send it back as it was cold to then wait another 15 minutes for it to be redone and for food missing and then having to send it back a 3rd time due to the order then not being correct, personally the staff are rude and not helpful they just ignore you. Secondly I work in the food industry and the way staff wear hairnets is disgusting you have to cover your whole head believe it or not!!!

Long wait at drive thru no one turn up drove round to the servicing window told to go back to other window by a young lad with slewing words sounded stoned like off cheech and Chong didn’t fancy sitting there again wasting fuel, last time I used this kfc they had no beans and service was rubbish then nothing as changed

Newly opened, looks good, fairly fast service. Had 8 salt sachets in the bag, chips were great, but the actual wrap was a bit embarrassing, thrown in a wrapper not actually made, overcooked chicken mess sadly.

Awful service, slow and staff don’t care

Our favourite KFC has always been on Ventura Park. We used to go 2 Sundays a week for 15 years or so. This branch opened and thought we'd give it a go. The times we've been the food has been cooked fresh, so longer waiting times but that's fine. Good experience overall. The worse thing has been I ordered a meal to takeaway and they forgot my fries. No issue though and remedied quickly. Staff helped with an app order (doubt we'll be ordering from that again but do like scan the app. Speaking of which, the barcode scanners don't work. I've missed on a few potential offers.

Ordered through Just Eat twice now and both times the delivery has been late, the 1st order came incorrect so had to drive to KFC to pick it up only to find out it was still there waiting for a driver to collect. The 2nd experience was due for delivery at 7pm, never arrived so called KFC at 8pm to find out it was still there again waiting for a driver to collect. Let's just say we won't be using Just Eat ever again or that KFC.

Been here multiple times as it is close to my workplace. EVERY single time the staff have been messing around having a laugh in the back. Very rude to talk to and clearly don’t give a damn! On top of this, my order has been wrong on MOST occasions. Avoid until there is competent management in place.

Even for a KFC, the standards are poor. Got the order completely wrong and it was cold to boot.

Good location as not too much of a detour from M42, good opening times and we had really good service and food! The chicken was cooked to perfection, nice and crispy. Dolly was great and really helpful! I think she is the hardest worker they have, a credit to the business! Definitely would come back

Doesn’t even deserve 1 star. Ordered twice, both times took ridiculously long and when food came was wrong. Sorry to say but staff are useless too - no solution offered. First time just accepted the wrong order as no solution and quality of food was disgraceful, not even edible. Should’ve learnt off the first time.

Came here with a friend, they had to be revived with a Greg's! Bloody close call, absolute shocker of a place

To start with the restaurant smells funny, not like a KFC, tried to to use the self-service and it didn't give options to remove items and sauces from burgers and wraps. I asked for help to be told I would need to wait a minute, I waited 5 and ordered something else. Same person actually gave me my food and still didn't ask if I had managed to sort it myself or apologize for not coming back to me. First and last visit

Ordered a family feast. Got home the bucket split clean open and chicken went everywhere! The chips where terrible and agin just chucked in a bag. The beans tub, half empty and way over cooked to the point we just binned them! I guess this is what you expect from children running a restaurant and spending more time on the phones instead of actually working!

As a diabetic, I needed food fast….. well I waited that long I collapsed and died, luckily greggs was next door and came to the rescue with a nice big juicy sausage roll in my gob and brought me back to life…. I’ll be avoiding this KFC at all costs

It’s a standard KFC, food was fine. Give 4 stars because the male manager was very helpful and friendly

When i had a problem on deliveroo i when in and the manager was really nice to be and understood the problem im 100% happy best place ever

We ordered table service but found the blond teenage girl Brogan behind the counter didn't want to do that today, she rudely kept shouting our number out while we were sat down waiting until we went to get the food even though we had a table number etc. I then noticed she had missed part of our order, we should have had a box of chips in a gravy megabox she then moaned at me that it's not instructed to give me chips then begrudgingly (only another member of staff said it comes with chips) gave me a tiny amount about a 3rd I'd usually get I did explain this but she was not very nice and would not give me the normal portion I'd got at other kfcs for years she was blindly argumentive and did not care how she spoke to me she kept saying the gravy megabox comes with a regular chips it's actually meant to be a large chips even says on the website and even after I showed her she wouldn't give me what id paid for. The bins at the kfc were so full the whole restaurant stunk. I have not been to a worse KFC in the UK. No management was present was just a bunch of teenage chavs running the place with no care in the world