KFC Stanway - Stane Leisure Park in Colchester

Lovely hot food thank you, although delivery driver a little picky with order number just because we didn't quote the two zeros before the number 25 🤷 I suppose better safe than sorry 🤔

fantastic delivery shame about the driver being rude tho as he enterd the code wrong

not overly impressed, cold drink laid on top of warm chips and chicken drumstick looked like pigeons leg prices up portions smaller.

Had a long wait but chips were cold chicken hot

Always a good experience, food is always fresh and the new chips are even better

Tried to order 3 times at the counter was told couldn't but then see 3 other people get served rude !

The time of delivery kept moving I

Yet AGAIN an item missing, I even put a note on the order saying please check order as we have had missing and wrong orders recently and still can't get it right!!

Everything was cold and delivery time kept going up starting at 20 mins and was delivered over an hour later

Still hot and tasty for a nice change

Drive taking to many deliveries food now cold

Food feels as though it's been cooked for some time and has sat there.. relatively quick to order and collect food, but could be better

The service was dreadful. If you have cash and waiting at the front desk it takes them a long time to mention 'you have to order at the order point'. I was waiting for 20 minutes before being told. Then once ordered you had to wait and Eternity for the food, and it wasn't busy at all. If the food was amazing it wouldn't be so bad, but it wasn't that good chips cold and half-cooked.

Why never send me the food , still show me delivered , why driver didn’t how code still can accept that

the food came a full hour late and wasn’t as good as expected. chips barely had flavour and burger barely had chicken

The order delivered was short of a meal and drink. To avoid waiting over an hour to investigate I had to go and pick up the missing items which rather defeated the point of having it delivered

items always missing this is 3rd or 4 th time 1.5 litre bottle Pepsi missing this time not good enough to be honest have taken the money

delivery great but the food not so ,very greasy

my order never arrived so assume it was delivered to the wrong adress. not being able to talk to someone is very frustrating. will not use just eat again

Why is the pot of gravy so tiny now??

Kfc, absolutely shocking customer service. I am disabled and I can not read and the people behind the til refused to accommodate me and help me order. Instead they sent to a machine that I had no no idea how to use, so I ended up with the wrong food, was charged of 35 pounds. Just let me order my food at the till. I will not be back. That clown Ronald macdonald does it better

food delivered incorrectly.. twice I complained on the app n got got off... from a regular user... no more

Really good chicken cooked to perfection, clean restaurant. Helpful staff.

For the second week in a row, I have found a really really good KFC. Congratulations to the staff at this restaurant who really go the whole way to make you feel welcome and serve superb chicken.

Can get very busy, especially drive-through. Has several disabled spaces and a Radar Key operated disabled loo. Push button main doors do not often work, which can be really inconvenient! Edit. I've been again tonight, and the automatic door is still not working. It's a heavy door and difficult to open from a wheelchair. Knocking stars off until they fix this problem

Food poisoning!! Had a chicken wing on Saturday P.M and ever since have had awful food poisoning

it was missing some of my older and the food was not nice at all

Forgot gravy, seems small but I’m sure people understand. Meal ruined.

Fries we're cold, hot wings were bland. Mini wrap was poorly made. But we came near closing time so that justifies it

Slow drive though, no reflection on staff as apologised, for this it’s more of the business model. The chicken burger was dry uninspiring, expensive, would not buy again. Also they don’t take cash, no I’m not old fashioned, cash is still boss if you don’t use it you loose it peeps, freedom from corporate and Big brother control is real, so keep cash alive where possible.

I did not get beans you gave me corn on the cob. I order beans

Perfect hot food. Perfect delivery

Chicken was sloppy and cold, i made a complaint but did not receive any acknowledgement let alone apology.....

Quite possibly the very worst food around. Ordered Trilogy meal. Well i dont want it 3 times. The burger was evil, old dried out tiny chicken portion, brown lettuce abd stale bun. The chips cold and soggy, popcorn chicken was soggy and no pop, the fillet was cold and dried out. If i hadnt driven home id have thrown it back at them. Place needs closing down steer clear

Delivery on time with half the order missing 😓

Shocking don’t even bother the colonel would be horrified

Order screens were faulty, so had to then try and re order at the counter, none of the app benefits worked so had to pay more. Mens toilet was blocked with a floater which sums up the standards. I have always loved KFC, this made me regret not getting a chicken select meal from McDonald’s. Oh and the cleanliness was awful in the restaurant area

Water and one portion of fries missing

Best fast food chain ever existed in Colchester. Excellent and exceptional quality customer service. I love ❤️ the staff courtesy. I will recommend this place for a family and friends outing spot.

Missing Extra Fries, and hardly any fries within my order. Terrible

every thing was fine apart from a portion of chips 🍟 missing 😕 😢

missed item and kids meal was the most salty I ordered as treat and she couldn't eat it

I got the Wrap meal and it was so good. Only issue is that you can't edit your meals at the kiosk.

Only ever used drive through. Not much of a 'stop-and-eat' location! Food is always fine, but check your order is correct before you leave..!

It wasn’t delivered and payment was taken

My foo was cold and the drink wet all my food I can see proof of this

Waited 20 minutes for food and it was so greasy it was inedible. Total rubbish... made me feel physically sick for two days.... AVOID..... SERIOUSLY AVOID 🤮🤮🤮🤮

order was so late it was cold what is the point of the app for location if they can't find you now have to reheat my meal would be nice for a refund

Have to say that this visit to KFC was made so much more enjoyable by the presence of Michelle. Not sure what her job role is officially but she was interacting with everyone. Bringing food to the tables. Checking everything was OK. Bringing extras etc. Just like you'd get in a restaurant not a fast food outlet. What a treat, well done Michelle!!

I honestly had not been to a KFC for about 5 years as my last experience was tasteless chicken and very thin limp chips. Boy has it changed and I thoroughly enjoyed my food, especially the thicker chips, well done KFC, will definitely visit again soon.

Order completely wrong! not worth trying to sort it as that will take another 45 mins!

We ordered at around about 18:45 and waited well over nearly 2 hours for our food to arrive so we needed to drive to go get it me and my father are diabetic as well so Eating at a certain time is a necessity making me nearly late for my scheduled injections and our food being late isn’t a problem I’ve ever had with just eat

Missing items from delivery. Disappointing

Slow service half the staff can’t speak English

The service is slow. Staff are unenthusiastic and act as if they would rather be elsewhere. Toilets are rank. Smell of urine and paper everywhere. If that's the standards in the toilets I wouldn't trust the food hygiene. When raised to the staff nothing was done to rectify this. Not the first time these problems have been seen when visiting here

Excellent quality of food. My friends and I were really surprised at the taste and quality.

Everything was stone cold. Terrible order

I would like a refund for this order as it was nearly 2 hours late it was for my children who fell asleep while waiting for it to be delivered when it finally arrived it was cold and went in the bin not happy at all!!!!

I placed my order and was originally told it would arrive 30 minutes later. 4t minutes after that it finally came, COLD!!! There were not enough drivers available and my order sat into he shop for over an hour waiting to be delivered. I feel there should be some sort of compensation for this.

Received the wrong drink which was disappointing as we don’t like what was sent! Waiting time was long and kept going up!

Orders correct , happy customer

wrong order brought, was unable to eat what yhey brought. KFC or just eat would not refund or bring what I ordered. Absolute crooks, nobody could care less that the order was not filled. person a KFC I spoke to on the phone said not my problem you need to take it up with just eat. just eat said they will only give half the amount of refund as its their policy. So I had no food to eat and lost £18.

Polite and a complete order and hot !!

Cold food, flat warm pepsi, staff having a jolly up so unbelievably slow service.

Soooooooooooooooooooooooo Slooooooooooooooooooooooooow 30 minutes to get through the drive through

Ordered for 1:05 didn’t arrive till 1:50

Order perfect and 10 minutes early .

Ordered a trilogy box meal and it comes with a mini fillet piece of chicken. Safe to say it was minute not even mini, had a this order multiple times from other branches but this one always seems to put the most tiniest piece in box meals Vs the buckets. Ridiculous

Nice place to stop off fir some food. Staff were friendly & attentive.

Went this evening after a long drive home. Thought we'd go for KFC for once instead of Maccas. Boy oh boy was that the worst decision of the day.. Service was absolutely excruciatingly slow after we'd ordered, by the time we'd actually recieved the food there were another 3/4 cars stacked up behind us, and once we had a delve through the bag noticed that even though the staff may aswell have raised the chicken, culled it plucked it and cooked it from scratch, they'd still managed to miss something off of our order. We got home shortly after, got in and got the food out. All of it was stone cold except the gravy, a pitiful amount of chips, sauce wasn't even inside my tower burger but instead squirted next to the burger. Kansas bbq chicken bites had hardly any sauce on them, and to top it off, both of our drinks were flat and flavourless. Absolutely terrible food and service, and we're both still hungry even after eating it anyway as we're both too tired to cook. Cheers KFC, money well spent 👌🏻

Food was dry and definitely not usual standard. Very disappointing

Food was good, but missing included Gravy.

gave concise directions, driver in wrong location, my mobile rang but no one spoke, walked to where he was mapping in rain, no one there. then notified it was delivered but no food recieved.

Great service, great food. Got takeaway and the chicken was fresh. The chips here are very flavourful as well.

Stone cold the coldest takeaway I’ve ever had

very quick and orders are correct .

The staff have always been very helpful and friendly.

Absolutely disgusting, we visited for a take away meal but also used the toilet which was partially flooded, there was sick in one of the toilets just generally absolutely filthy, I’ve seen cleaner toilets at a festival. We informed the man at the till he didn’t say much other than sorry. We definitely didn’t see anyone attending to the issue. They should have been immediately shut off. Needless to say we didn’t eat the food due to concerns of the massive lack of hygiene .

Tidy and quite large restaurant. Sometimes a little slow with the drive through.

got the order quick and perfect .

The chicken was bussin bussin no cap.

4 cars in the queue and yet a 45 minute wait for food. Would have bailed the line but no where to go once committed.

All good but did not include £6.99 popcorn chicken that was for the kids

Came in during a busy time and worker Jamie served me. He had such a positive attitude and suggested some amazing food. I will 10,000% be coming back!!!

Great service and food! Driver excellent.

KFC service from the beginning has been atrocious Mistaken my order Communications ignored Voucher as reimbursement unusable No responsibility taken

Ordered table service online but never received ordered food after checked-in. Staffs are arrogant & ignorance. Too slow & Not a good atmosphere with kids.

food lovely and hot. A little too salty

Yesterday Saturday evening, we had table service in kfc there was one cute chubby boy served us our order he was so nice and polite. Whatever we asked for he gave us on our table. Then again coming back to home we saw him doing outside bins he smiled and wished us good evening and thanked us. We asked his name he told his name is Mandeep. Best wishes to him.

phoned the KFC store and was told the courier left over 20 minutes before was called. the driver was very apologetic but still took well over an hour to get food when was estimated 25-45 minutes. quite disappointed

The food was cold and the gravy so runny and the chips portion for a meal was smaller than usual

Food was hot and very tasty. There seemed to be a big problem assigning a driver

Overworked skeleton staff. Check your orders, always wrong.They worked to hard ,that's why, poor kids... How they get away with it I don't know. They never seem to have the staff and the young people are running around like madness trying to keep up with orders.

Food is fine but drive through is soooo sloooow

I wish if they were missing items they would inform you / give you the option to cancel. Ordered a trilogy box meal with a zinger burger but it was just a regular burger. Mash was ordered for my son who can only eat soft food (the whole reason we chose kfc to order from) and this didn’t turn up so he was left with no food and very upset. Chips were stone cold. Chicken was hot and tasty though. Delivery time kept being pushed back. Overall disappointing

Really hot and amazing timing ⏱️

Served quickly. No parking issue.

Went in to order, slower then a dead badger crossing the road for service. Went to use the toilets while waiting, came out feeling so dirty I thought I'd have to fine a puddle to wash in. Proper rubbish. If I hadn't been fancying chicken all day or promised my daughter I'd have walked out and gone to maccas. Pull you finger out KFC!

Best Kfc I've tasted Crispy chicken at last

Chips and sauce were missing from the wrap order