KFC St Neots - Great North Road in Huntingdonshire

Stayed at Premier Inn nearby and fancied kfc as they were 5 minutes walk from hotel. This was after trying 5 times to order through the app both delivery and collection and each time the order failed. Went to the restaurant and finally placed our order and paid. While waiting we tried to order some cookies. Sign says quite clearly, 4 for £4. The young guy trying to ring it in eventually had to ask the lady (manager?) how to ring it in. She told us it was only available on the app! Yet sign right in front said 4 for £4 no mention of the app. So instead ended up payinb nearly £5 for the 4. That relates to the 1 star rating for service. Now to the food. Having eaten kfc at many places around the uk ovet the past 40+ years I can only say not only was the chicken very poor quality but they appear to be missing all the spices that go into a kfc. Even the hot wings had no flavour. Thankfully we are never likely to be in this area again and if we were we would avoid thos place like the plague.

Food cold service is terrible

delivery was good but food was meh, chips were very soggy and cold, wings weren’t crispy and also cold

Missing an item but the driver went out his way to go back and deliver the item back to us. Great service.

delivery drive very good as I'm not well he rang to confirm the delivery pin number as husband didn't know it

no food delivered at all. Will be expecting a full refund and voucher for next time I order if I order again.

Delivery was super quick, but KFC sent wrong items. Disappointing when ir’s something I won’t eat

Order bagged for delivery on the receipt at 13:29, delivered at 14:14 stone cold. Could see delivery driver went on another delivery on the way, complete waste of a meal

Ordred from here before and is usually hot and well made, tonight it looked just thrown together or the delivery driver just didn't care how it was handled, plus order was cold to luke warm.

I didn t received my order! Is disgraceful

Normal KFC but weird car park layout!

Not delivered at all !!!!!! I have been here all day with my window open second floor above door and no one has shown up. Smoke coming out my ears !!!

Wouldnt asnwer their phones and are always leaving out half the order.

portions very small and beans missing, wasn't hot either, way over priced

it kept changing the expected delivery time. I guess the driver was waiting for other orders, as our food arrived lukewarm. still good, but not hot.

fried chicken tasted different as was darker in colour suggesting twice fried to reheat compared to when purchased in store or via drive thru

Get the fecking order right absolute jobsworths

pepsi battel was flat. posbly opened

food excellent gravy was slightly cold

Sent to wrong address never got order

Customer service is shocking first guy started laughing and ignored me while taking my order second stuff member was very rude after trying to add to the order as she had completed it before I was done so left and went to burgerking instead customer service was miles better there

The driver took so long doing other deliveries that it was stone cold when it arrived.

I was sat downstairs by the front door. Nobody knocked! We found it 20 mins later outside the front door. Rubbish

order was wrong missing items and was barely warm

food was nice and warm and tasted amazing

Just got back from a 9 hour drive and waiting for food it is saying delivered but we have nothing here!!

Food arrived cold as packed with a cold soft drink and cold side order isn’t about time KFC followed McDonald’s and sent hold and cold in separate bags

Bad customer service. New girl was complaining under her breath that she didn't understand my order because she was jumping to conclusions instead of properly listening to what I'm saying. Train your employees to listen more attentively.

Chicken as always was great , not dry . but oh dear the fashionable un peeled chips are quite frankly some of the worst I have ever tasted, dull , bland not crispy in ANY way, barely warm and truthfully a dismal and pathetic effort . KFC used to produce magnificent hot crispy chips but some moron in the head office kitchen ( probably a vegan ) thought the above would be a good idea . It isnt .

It's KFC, what more do I need to say?!

didn't arrive!! when I rung kfc they did not help at all

Lovely food. The zinger is always the winner. Very nice chips too.

It never arrived it says it has delivered but it hasn’t

didn't get what I ordered.. not impressed

Outside of the main town centre on the Great North Road parking limited to 60 minuts by ANPR on entry to site food, OK, but usual KFC fair but Frys or our batch not up to par

Food was late cold and order was wrong

You have to eat in a hurry, no matter how much you spend, no leeway. Should be more time for parking than one hour

Delivery took forever! the chips were soggy and the bag was ripped.

Left order outside in the rain, at the wrong house. Food was cold and poor quality

Disgusting! Went in to get food after a long journey, and nearly as we were almost home popped in for a takeaway but nearly threw up. The ladies quite obviously hadn't been checked all day. When we got the food, we were appalled. Chips were inedible, and the chicken was undercooked and greasy as hell. We will not be using that one ever again & advise friends not to either

It feels like the wings were sitting on the counter for three days and then someone put them in the fryer again. Love the burger tho xx

Chips were soggy and my can of drink was inside the bag with the food

very friendly driver, just a shame I didn't get my drink

This made a great pit stop on the way back to the office. Fast and friendly service, clean, tasty...

I was given the complete wrong order and there was no way to contact them to get the right food.

Great and very clean fast food outlet

changed my rating to 5 star in service because of guy who works here ‘Jay’/‘Jas’ what a lovely bloke, he knows what truly is customer service and customer delight. we were offered wrong order and the person at the counter who actually took our order had no clue about it, Jay looked at the order quickly and sorted it out for us very quickly. This outlet needs more of ‘Jay’ or ‘Jas’.

Quick delivery and delicious food!!! The service could better quality if you were to provide a plastic fork with the salad box and the drink is also not that cold. Thanks

I only got half my order and all I was told is get a refund from just eat. That doesn’t feed the other people that didn’t get their food. Just Eat need a better way to sort this out

low quality, cold food and bun wad really dry. soggy chips

great delivery drived would recomend

Not sure why I keep ordering from here.

Absolutely terrible. Staff were rude, chicken was well over cooked, ice cream machine broken, again, TOILETS WERE DISGRACEFUL!!!

food cold. no gravy. disappointing.

Main part of a meal (burger) was missing, reported it and currently waiting on response, wouldn't of bothered but this is not the first or second time.

Food was cold when it arrived, the drinks were warmer than the food.

I requested 4 BBQ dips and only got 1. The others were wasted as no-one likes them

OK. No coffee. Only cold drinks

Absolutely awful to eat here food has no flavour and is dry forgot half of our meals awful service had to wait by the speaker by ages awful service, this is absolutely ridiculous, NEVER COME HERE AGAIN DISGUSTING i dp not recommended

Chips were not cooked properly.

Good timing and driver was very nice.

Cold food Took a long time to assign a driver Misleading delivery time on first order

Awful service. An hour and a half late. Just sat “preparing food” for over an hour with no courier. It said 25 mins originally which is why I ordered. Food was no good by the time we got it as had to leave for work. If I could give no stars I would!

Left out the sauce pots everything else was good

Gravy missing Orange juice missing

Worst kfc I have ever visited. The food is cold . Service is too slow. Ignore the customer.

wrong drink delivered no hot wings in bag and part eaten chicken and cold order!

Food was ok but ordered corn on the cob which we didn’t get

Very disappointed as my meal was cold when turned and being a wrap with salad it couldn't be reheated

They missed the mini fillet off the order

food was cold they had put cold drinks in with hot food so had cold food and hot drinks

I would think that as one of your directors step father owns a butchers and her working in the butchers in the past she would make sure food arrives at temperature it should be

Food was dry and on the cold side, forgot to deliver drink that came with meal, chips seemed unseasoned, quite often let down when we order from here

We ordered 3x zinger meals, each with popcorn chicken and orange juice. we only got 2/3 of the orange juice and popcorn chicken.

Missed two things from out order…not happy. As was look forward to my food

Delivery time kept getting later and later, missing items and cold on arrival.

Order was missing a portion of chips and kansas bbq bites

The driver didn't know where he was and was lost

It says close at 11pm but they close at 10.30pm

Very fast and friendly service. Food cooked fresh to order.

I ordered 1 additional recipe chicken, and 1 mini fillet burger, only 1 additional mini fillet burger came, my additional 1 recipe chicken didn't come, and also I didn't get still water in my colonel's meal package

We had the fastest service in a history of fast-food here. Plobably because they are not as busy sometimes. But large bucket of chicken under 10 seconds was impressive and funny at the same time.

Not what we ordered. Very poor quality and we just put it straight in the bin as didn't want to risk food poisoning

Not what we ordered. No sides and No drink????

Only received one pepsi max can paid for two so lower rating

it came without both burgers and two sides

cold food the had to put in oven to heat it up. expensive

2 failed orders with a deduction of £45 from my account with no refund and. St neots branch never answers the phone left on answer machine, cold food delivered on every order which consists of legs. Not ordering again. I choose where to sornd my cash

Charged for food we didn't have but didn't realise until I got home.

This order was placed last night I did not get a confirmed order and no longer want it today please refund me

The delivery driver was absolutely lovely

Chicken was dry, missing gravy which was an extra £2.50 so it should be in there very disappointed would like money back and also missing bbq chicken dips very disgusted with the food

Gravy was spilt everywhere all over bag drink bags was leaking with gravy out the bottom

driver was rude and downright terrible, him being late made the food cold and ruined, delivery time kept being extended too

Very bad service! We ordered four meal deals by drive Thru but after we left and started looked in the bag. Then we realised that two portions (sweet corn and chips) of sides are missing and the portion of chip is very small (like half of normally). then the food were not packed properly so we have to separate out ourselves from the big bag. finally no tissue was offered at all. imaging people eating KFC without tissues to clean their hands.

Kept pushing back time and took over an hour from ordering. Would have been much quicker to collect ourselves. When food arrived, it was all cold. Diet pepsi was provided instead of normal Pepsi in error. We would like a full refund given the poor quality of food and time taken, especially when we had 4 children to feed and get to bed!

Lovely driver. on time. And decent food

food was inedible. freezing cold and the chips had definitely been cooked more than once. had 2 meals, the only thing that was fit for human consumption was the bottled water. I was refunded £7.99. not impressed. am only happy to pay for the water.

I was missing chips ( paid extra ) got no beans and no chill dip

Why do you not update what you are selling on line and what you are selling in the restaurant. You have not update what you are selling since 2022. It's now 2024 , so up date.