KFC St Neots - Great North Road in Huntingdonshire

Half my order was missing and when I tried to call and ask where it was they didn't pick up

Food cold because they packed 4 cans of cold drinks in the same bag as the hot food

Driver very polite and on time, restaurant made error with order,

my food was stone cold when I got it and I couldn't heat it up because it had salad in the wrap

Issue with ordering food, then had to order from till, food was warm and served by a very rude woman with very poor communication skills!

Unfortunately you've lost me as a customer. The decision to replace your staff with self ordering screens has made me decide not to come. I am immunosuppressed and screens are known to have deposits on them which are not great if you are picking up and eating food i.e. chicken pieces. There is also no hand sanitiser near the machines. During our visit the Coating was soft on the chicken and the chips portion was tiny. The pieces have also reduced in size. But the cost has increased. There are two other places in the area who do Southern Fried chicken which I believe are better value and don't have the screens to order with. Regretfully, I will be using them in the future.

Very good and fresh food. Good and professional staff.

Best cooked KFC ever keep it up guys & girls 👍👍👍

My order, trilogy box meal, came without the fries and the real tomato dip

The salad boxes were open, and went everywhere, i spoke to the driver and showed him the bag on delivery and he said to message you. Waiste of money the only thing we had was the pepsi max and the pip corn chicken

Chips cold, beans missing, rather poor.

Really poor to be honest, purchased a 6 piece bargain bucket, 5 pieces were legs and the 4 portion of chips were stone cold, no wonder why the ratings have dropped. Never again I'm afraid.

Sadly the corn on the cob was almost grey so not edible. The amount of chips was minuscule and not great at all. The chicken was certainly not coated in a crispy coating, it was soft and not particularly nice. Boxes flimsy and too big for the amount of food inside them. Not a great experience for our first and probably, after this, last time ordering from KFC.

salad in my wrap is nothing depicted to what I got in mine. meant to be coleslaw. as I'm allergic to lettuce. and all mine has is lettuce in it

delivery driver great! 2 items missing from order - a portion of chips from a Mighty Bucket meal and popcorn chicken from a Boneless Banquet meal.

FOOD TOO COLD. I don't know what KFC puts its orders in, or how long they wait for driver to collect, or how hot the food is after cooking, but a 5 minute drive (at most) shouldn't need me to put the oven on

Poor customer service of that lady in the counter to take order !!!! So bad snob attitude.. Just looking at you the ignoring you .. terrible ! We ended up having dinner next door Burger King , best customer service !!!!

Greasy grey tasteless chicken.

Was very polite delivery driver and 10/10 service

wrong order delivered and can't contact kfc as incorrect number no dinner and 40 pound out of pocket

Chips were cold. Driver said he couldn't read the instructions

The main part of the order wasn't delivered

Took 2 hours to be delivered and was cold on arrival

Uber eats order got ignored If they didn't want to deliver it far then don't have on radius or at least communicate. Won't order again

The delivery took a long time to come but was kept updated. The delivery driver is a lovely guy and very polite and friendly

Every single time we order something is always missing, Just Eat do refund the money for the item, this time a burger, a whole meal and a dip was missing, I only claimed for the burger and dip, as didn't realise a whole meal was missing. I won't be ordering from KFC in the future.

Items missing and no attempt to replace key items. Large bottle of drink and no sides.

App kept updating with another 5 / 10/ 15 mins when the food turned up it was freezing cold and felt like it had been carried around for an hour

Previously liked visiting this place. Food is as expected but the carpark has very short time restrictions. The company running it hand out a £100 fine for parking over one hour with no option to pay to park for longer. Not a good place to meet friends, have a party , or experience a busy time when there is a wait for chicken. Other places have much more sensible parking allowances. Not worth paying £100 extra for a meal with friends. Unlikely to visit again, lost a good customer KFC.

Really poor service. Staff argue more than serve. Should all be sacked, disgrace

Missing half the items and looks like someone has eaten half my food

Foods cold chips are soggy yet cold

Honestly the best KFC in the area. Even the newest one in Bedford lacks what this one has. Food is always fresh and comes out quickly. Restaurant is also always clean too.

They are part of KFC so the food is pretty much standard as with all KFCs but the food is always hot and service is pretty quick.

Poor service. Food took over 2 hours and couldn't cancel order as the app wasn't working. It showed as preparing order even when it eventually turned up. Called KFC and they said the driver picked the order up ages ago. When it arrived the Food was cold and the bag looked like it had been messed with.

food was cold baring in mind it's 5 minutes up the road no chips no salad in zinger burger not enjoyable

Open till 2300 yet door locked drive thru closed at 2215

Every time the order is wrong or incomplete, whether you dine in, take away or drive thru. Team/ staff change very often and doesn't get better, rather get worse ⁰

Was given the wrong things ordered a boneless box and when it came the chicken contained bone

bad as I ordered me and my child a meal which not cheap and recieved no chips at all and they did nothing to help

Awful, second time they've fecked my order now. Chips are soggy. Pathetic

Didn’t deliver everything we ordered and have had no response in regards to refund

No Gravy as side, missing the bottle of drink with the boneless bucket too

Driver turned up 2 hours after I ordered. Had to request a refund on the app and go and reorder at kfc and collect myself. Appalling service.

I ordered for my parents and they really enjoyed the food. My Mum said it was so tasty so thank you

Been many times and by far the best KFC I have been! Went last night and had the freshest chicken and chips ever. Alot of KFC quality and consistency is terrible but this is one of the best.

I didn't get the extra gravy I ordered which was £2.99 and the food wasn't ver

All good ordered was delivered correctly. It was warm and delicious, some chicken was fatty but overall delicious.

Surprisingly good, compared to other KFCs I've used

2 times in a row the serrvice is terrible forgetting half of the food and Makimg you wait half an hour, scammed lost half our money foreigners serving who cant understand your order.

my family order was missing items which they refused to refund! 2 adults sharing a burger & having to cook for the child is hardly a end of the month treat!

Chicken was dry and cold had less than 10 fries which were also cold

The cold water was put right next to the hot food in the back making the food cold.

order delivered was incorrect, credit issued.

She could not find the house even though it was on the app and also she fogot my drink

On time but time scale moved. Soggy chips and lukewarm food.

Can’t fault the delivery updates and how fast the order came. However half the order was missing - I am currently waiting for a refund whilst eyeing up the carpet cos I’m so hungry ☹️

Useless as always staff too incompetent to check contents of bag matches order…

Good delivery’s time however not good presentation as bag was opened

That was shocking what I just had how can u employ these idiots he again couldn’t understand me when he couldn’t find my house couldn’t understand directions

There wasn't a can of Pepsi max with the rice box.

Stayed at Premier Inn nearby and fancied kfc as they were 5 minutes walk from hotel. This was after trying 5 times to order through the app both delivery and collection and each time the order failed. Went to the restaurant and finally placed our order and paid. While waiting we tried to order some cookies. Sign says quite clearly, 4 for £4. The young guy trying to ring it in eventually had to ask the lady (manager?) how to ring it in. She told us it was only available on the app! Yet sign right in front said 4 for £4 no mention of the app. So instead ended up payinb nearly £5 for the 4. That relates to the 1 star rating for service. Now to the food. Having eaten kfc at many places around the uk ovet the past 40+ years I can only say not only was the chicken very poor quality but they appear to be missing all the spices that go into a kfc. Even the hot wings had no flavour. Thankfully we are never likely to be in this area again and if we were we would avoid thos place like the plague.

Food cold service is terrible

Missing an item but the driver went out his way to go back and deliver the item back to us. Great service.

delivery was good but food was meh, chips were very soggy and cold, wings weren’t crispy and also cold

delivery drive very good as I'm not well he rang to confirm the delivery pin number as husband didn't know it

Delivery was super quick, but KFC sent wrong items. Disappointing when ir’s something I won’t eat

no food delivered at all. Will be expecting a full refund and voucher for next time I order if I order again.

Order bagged for delivery on the receipt at 13:29, delivered at 14:14 stone cold. Could see delivery driver went on another delivery on the way, complete waste of a meal

Ordred from here before and is usually hot and well made, tonight it looked just thrown together or the delivery driver just didn't care how it was handled, plus order was cold to luke warm.

I didn t received my order! Is disgraceful

Normal KFC but weird car park layout!

Not delivered at all !!!!!! I have been here all day with my window open second floor above door and no one has shown up. Smoke coming out my ears !!!

Wouldnt asnwer their phones and are always leaving out half the order.

portions very small and beans missing, wasn't hot either, way over priced

it kept changing the expected delivery time. I guess the driver was waiting for other orders, as our food arrived lukewarm. still good, but not hot.

fried chicken tasted different as was darker in colour suggesting twice fried to reheat compared to when purchased in store or via drive thru

Get the fecking order right absolute jobsworths

pepsi battel was flat. posbly opened

food excellent gravy was slightly cold

Sent to wrong address never got order

Customer service is shocking first guy started laughing and ignored me while taking my order second stuff member was very rude after trying to add to the order as she had completed it before I was done so left and went to burgerking instead customer service was miles better there

I was sat downstairs by the front door. Nobody knocked! We found it 20 mins later outside the front door. Rubbish

The driver took so long doing other deliveries that it was stone cold when it arrived.

order was wrong missing items and was barely warm

food was nice and warm and tasted amazing

Just got back from a 9 hour drive and waiting for food it is saying delivered but we have nothing here!!

Bad customer service. New girl was complaining under her breath that she didn't understand my order because she was jumping to conclusions instead of properly listening to what I'm saying. Train your employees to listen more attentively.

Food arrived cold as packed with a cold soft drink and cold side order isn’t about time KFC followed McDonald’s and sent hold and cold in separate bags

Chicken as always was great , not dry . but oh dear the fashionable un peeled chips are quite frankly some of the worst I have ever tasted, dull , bland not crispy in ANY way, barely warm and truthfully a dismal and pathetic effort . KFC used to produce magnificent hot crispy chips but some moron in the head office kitchen ( probably a vegan ) thought the above would be a good idea . It isnt .

It's KFC, what more do I need to say?!

didn't arrive!! when I rung kfc they did not help at all

Lovely food. The zinger is always the winner. Very nice chips too.

didn't get what I ordered.. not impressed

It never arrived it says it has delivered but it hasn’t

Food was late cold and order was wrong

Outside of the main town centre on the Great North Road parking limited to 60 minuts by ANPR on entry to site food, OK, but usual KFC fair but Frys or our batch not up to par

You have to eat in a hurry, no matter how much you spend, no leeway. Should be more time for parking than one hour

Left order outside in the rain, at the wrong house. Food was cold and poor quality

Delivery took forever! the chips were soggy and the bag was ripped.