KFC Southend - Greyhound Trading Park in Southend-on-Sea

Ordered it at the machine and within 2 to 3 minutes we had our food.very good

Very under staffed and these there have little if any knowledge on customer service or just to busy,

Very hit and miss as regards food quality here, Methinks the quality staff have all left and their replacements are all playing catch-up goaded on by a Shrewishly demanding supervisor.

Except some problems with the payment machine. All spot on, great food as expected from KFC

I am writing a formal complaint about a member of your staff, a lady in her 20s with a bun, we’ve experienced her several times and she has given us the most despicable rude tone, rude attitude and completely dismisses customers. She didn’t even listen to me when I ordered and got the whole order messed up, she refused to scan my points once even though we spent lots of money. She overcharged me once too and claimed I was the one who made the mistake. I have NEVER received such constant bad service from a company regarding this 1 lady. I will be taking this complaint further with the company as it has deterred me from ever coming back to my local KFC.

The wait for an order can be very long, sometimes you have to wait even 40 minutes or more. One person make orders, and three stand watching and chatting and laughing.

Food was nice service very slow as no one really in there they concentrated more on deliveroo than customers waiting for there orders

I ordered a rice box when I opened it the chicken was not a full amount and was cooked to death. As for service (the little people do now due to self service taking over) was good

Waited 2.5 for food . Then told it had been delivered but no food has arrived. Require my money back and a explanation what happened

terrible booked in advance why so late?

Missing a burger and. Gave wrong sauce.

Missing half the order and when I called told basically ‘tough’ not ordering from them again

never received my order and no contact details to reserve. just lost £40. dont use

not delivered- given to wrong house

the hot wings were over cooked and awful I won't be ordering again

food was lovely and hot, we got free popcorn chicken - not sure why! driver was quiet and considerate. thanks!

DO NOT ORDER FROM HERE! disgusting stale food and 2 Absolutely vile women on the end of the phone shouting over me not letting me speak as I was given the completely wrong order, I was given the 2 chilli wraps instead of mayo, while heavily pregnant and anything spicy making me feel sick they refused to take the incorrect order and replace it with the food I payed for, even though 7 months prior they did with my step mother in law I was in the room when she called!

Mixed half the order up with someone else's.

The chicken was so over cooked it was uneatable like shoe leather! i threw it away !

poor service half the order midding then KFC dont answer the phone

Missing food. Everything else was fine.

Ordered a fillet burger it was very small bit of chicken & was full of gristle was horrible it’s put me off ordering kfc

Ordered at 18:22, food arrived 19:15. At 18:40 it was out for delivery, 18:46 the app said delivery time 18:48, it then said no location for driver. We only live a few minutes from the restaurant but the driver decided to drive 25 minutes in the opposite direction to deliver another order. The food arrived cold, soggy and delivered by hand in ripped bags.

Delivered ok but stone cold when received. All food had to be heated up.

missing items. cold soggy chips. 2 large salads, container only half full. Have had many in the past and full of salad and dresding

Just Eat customer services are useless.

Unfortunately the food was not very hot.

food was hot and came on time 👍

Kids meal missing and no chicken with 2 other meals

Paid for an extra strip. Didn't get an extra strip.

Amazing food. service and delivery

I had to wait 35 minutes for the food I had pre ordered to be ready to take away. I believe they market themselves as a fast food provider - if they do so that is a misnomer

Food was never delivered!!!! Only got 2 bags and they were both just Pepsi max cans inside. Tried calling up a few times and no answer! So now have to go get food at restaurant and pay more money.

Lovely KFC branch. I regularly visit here as this is one of the best branches that have amazing fried chicken and their hot wings are so good. Always have plenty of space to dine in and the staff are friendly and polite.

Hot food, everything arrived , taste quick delivery.

Absolutely the worst experience in any kfc ever. Find was terrible, whoever answers the phone was useless and overpriced!

I have never ever had such a poorly put together or vile tasting experience with kfc. Not only was the food cold, stagnant and thrown together as if a child had thrown their meal across the room my order was wrong and they sent me the wrongs sides and extras. My wrap was anything but wrapped up and had hardly any filling. This isn’t the first time that kfc has been awful. I will not order from these workers ever again as the are incompetent and should not be employed to work at a food chain restaurant

disgusted . it's cold. buger upside down and a mess sauce everywhere bun soaked to wet in box. chicken fillet so thin hardly any chicken mainly coating. and as for wings can they get any smaller. all that for over £18 Wont be buying again. were not rich this our first trest in over 6 months.

Fries were missing l phoned kfc and they said they cant do anything about it may you kindly make sure everything thats supposed to be on the oder be inside when you pack please thank you

paid 21 pounds didn't even get chips and now have to wait for refund . won't send chips out. disgusting. will never get kfc online line again

Also came cold and took very long to arrive

Delivery time kept changing. Food actually arrived within original window when tracker was showing still miles away. Portions inconsistent and small. Two of three pieces of chicken had almost no meat on them. One portion of fries was extremely small.

Best kfc we have been to in a long time atmosphere was awesome food hot and fresh 😋

Food was cold food was all in the bottom off the bag packaging all ripped

Good service. Cannot say anything more!

Food was super cold this time, wasn’t enjoyable at all sorry

Food arrived 1 hour after they said it would come, was tepid and very greasy by the time it arrived.

forgot half our order again !!! my son had no chips for meal deal

My order wasn’t delivered to the right address. Not a happy customer

missed hot wings off order last time the chip's

Stopped ordering from here over a year ago because things were always missing. Ordered today and clearly nothing has changed, only received half my order!

Generally find the customer service here to be very poor, not very helpful when eating in and staff always shouting at each other. The order machines are always down too and of course you don’t find out until you’ve stood there 5 minutes picking out what you want then go to pay then comes up with an error. Today I had gone through drive thru again customer service poor, never upselling. I heard a staff member shout ‘just get it out the window’ Got back home to find the food all fallen out of the packaging due to it being poorly packed, no chips with my meal and brown lettuce in the burgers. There’s always something wrong or missing here, even when I’ve ordered for delivery there is always something missing. I’m sure your customers would rather wait a little bit longer and know their food is all there than have only half of what they’ve ordered because your staff want to ‘just get it out the window’ Update- ordered again today after not bothering after leaving this review. Can confirm nothing has changed, only received half of it. Ordered some items that would be more suitable for my 2 year old, of course that was missing too! I wont be ordering food from here again.

chicken pieces were tiny again and extremely dry 😔 when will I learn 🤦🏼‍♀️

Yet again, items missing from delivery.- how hard is it to get an order correct. Tried calling a number of times - keep getting cut off as they are just not bothered. Sloppy service.

First time in a while that all the chicken pieces were tender. order was hot. KFC should be like this. Hopefully will be the same next time after many hit and miss orders

The original chicken is missing one piece, supposedly 6 pieces according to there list. The food that arrived today is only 5 pieces original chicken, I am always been a loyal and always ordered for kfc and I am now disappointed as I payed full for my order. Not for kfc fault thou, it’s for the staff faulty. I’m hoping this reviews will pass to the manager and inform all staff to check the items correctly. This was in greyhound branch Southend on sea.

Wont serve you. Forced to use their dirty screens. Absolute joke. Kfc wont be seeing my money again.

Items missing and the fries were cold then when I called the restaurant the person pretended that they could not hear me.

Food was soggy but customer service was excellent

Order set to delivered but never arrived. Clear instructions provided but the driver didn’t call

Updated review and dropped to one star as staff was ignoring me and after speaking to them more than 10 times then they come back to me and they didn’t want to take my order. Instead the send me to screens and then back to the till To pay by cash. This is unacceptable. I put one star and bad comments two years ago and now it’s time to update my review to 5 🌟 as in this restaurant someone took his job seriously and the changes are clearly visible!!!!! Well done 👏 I don’t know if my review had any impact but I’m happy to see great staff, great service 😎😁 Once again WELL DONE 👏 This is my old review: (The people who works here need to see psychiatrist!!! They are very rude and aggressive. Owner need to start redundancies immediately!!!)

Food was served hot and promptly, one of the best KFCs I have had in a long time

Order 1 hour 55 mins late. Chicken very greasy and hardly any chips. Literally the last time we're ordering.

I don't know quite how to say about how bad those chicken wings were...bottom of the barrel maybe with bland to no flavour?? more bones than meat, kfc taste has just gone down hill, no taste of seasoning or spice! literally no good thing to say about the wings I just threw the remaining 8 away. Kfc food has just been bad lately but this just really sucked. Just skip the wings, everything else is passable at the moment. least delivery was good

Missing a lot of items. 1 Tango bottle of 1.5 litre and 2 fries was missing

Double checked my order and hot wings not delivered with my meal

KFC Should be very ashamed. It has gone downhill badly

Lazy staff. So so slow. Smallest order took 17mins. Ridiculous

Food-is very bad all chicken was drumsticks waste of money

Disappointing by the young staff members constantly having attitudes when being served.

Drive through, was easy enough. Service was good.

Never seen anything like this. Wrap was completely empty, only one piece of chicken! Missing 3/4 of the order wrong burger inside. 2 portion of fries received, even though we ordered three, and each portion of fries of what we received had literally 6 pieces each, something done on purpose, I am not even going to touch what I received, as it seems really obvious this is done on purpose and I wouldn’t be surprised if the food has been tampered! Never had such a bad experience with food in my life

Ordered 4 mini boneless chicken pieces - collected them and they were on the bone had to go around again and tell them -when we got to the window the girl at the collection window tutted and sighed cos she had to change it and refund us then they forgot to give it to us so had to wait - not been there for over a year and won’t be going back he swore under his breathe as sever sighed and moaned - no customer service

The staff haven’t got a clue what they are doing, they took payment then told us to park up and wait 20mins for the food. Maybe say it’s a 20min wait first? messed our order up of course and didn’t rectify it. Chicken pieces are tiny too this franchise owner needs to sort it out. Never again.

Food was cold items was missing won’t be ordering again

Never got our gravy so whole meal ruined

Pleasant and fast deliverer great food too thank you!!!

As with most takeaways now. They “accidentally on purpose” forgot to put in items on the order. It happens a lot

Missing fries and regular popcorn chicken plus one box meal was not in a box

stopped get KFC 6 months ago because of portions received. Decided to try again and got 3 chicken legs as a three piece meal. Never again, finished with KFC.

mising lots off items disapointed not gona order again. somebody cant read a order !!!!!

Dirty used trays given to you with your food. Used wooded spoons and folks given to us and Dirty greasy seats as they don't get cleaned.. The food is disgusting can see why this KFC has such bad reviews now

the dude that delivered my order banged on my door and just ran off

wrong item delivered this is twice this has happened to me. restaurant needs to focus on orders

great food, I needed to call the restaurant and the manager was very helpful. I recommend. Top restaurant

Time estimate between 22.35/22.55. My food arrived at 22.31. Thank you driver

Was given the wrong order. Not the drivers fault as it had the correct receipt just wrong food in the bag

Its good place to eat and its in good locations.

No order delivered and yet showed on apps as delivered! Dishonest delivery person. I was monitoring and it shows on map as being at the corner of our street then suddenly it changed to delivered???? Complaint with Just eat says they will investigate meanwhile the kids were left hungry!!!

the food was technically on time but it kept getting pushed back so i cant score it higher how ever the food was great

one chicken on the bone was missing, there were no napkins, wipes and fork/spoons for the v

One part of the order was missing

Ordered a wicked variety bucket it supposed to come with 4 fries it came with 2 fires and 2 bags of scraps and I’m talking 8 chips inside each. Like i genuinely can’t believe an employee packed those into a delivery. Also missing the 8 chicken wings… how in earth is one of the europes leading fast food restaurant’s not getting the basics right on a simple delivery. It’s not like the order was massive it was one wicked variety bucket absolute joke that this was allowed to leave the restaurant.

Didn’t even get my order got someone else and the other person called kfc then got his food then we called didn’t even give us a refund or our food so Basically they took 78 pound and we got nothing. Thanks for that billion dollar company taking from us 😁👍🏻

Love KFC but my god has the price gone up!

couldn't eat my food it was that bad

Restaurant did not follow our request to include more drumstick pieces.

NOTHING AGAINST THE ORDER OR RESTAURANT….delivery driver called me twice asked if I was in a totally different area to what was stated on my delivery address food never turned up said delivered on the order but it wasn’t the driver got my sons food for himself need to sort out these delivery people!!

Originally said 20-30 minutes delivery time but took an hour

the food is cold and disgusting